2019 Ram 2500 Fuel System Problems

Dealer has not responded to written requests to perform federally mandated Recall Y78 on my 2019 Ram 2500 (VIN: [XXX] ). I have been told recall work may be declined due to an insurance claim or vehicle history references. No manufacturer directive has been provided. I am requesting NHTSA review of recall nonperformance. Dealership is Hendrick Ram of Cary NC INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had recall work done on my truck on 3/2023- it is not listed on your website that anything has been fixed on my truck. My truck quit working 5/2023 and has been at my personal shop since then. They ended up doing the same work as the recall that was performed on 3/2023 and is not working still. I looked up on the website and our vehicle is showing no recalls were done on this truck. The dealership is having me jump through hoops to have them take the vehicle back to try to fix the recall that my personal dealership said was wrong with the vehicle.

The contact owns a 2019 Ram 2500. The contact stated that the check engine warning light was illuminated. The vehicle was serviced under NHTSA Campaign Number: 21V880000 (FUEL SYSTEM, DIESEL); however, the repair failed to fix the vehicle. The contact stated that the check engine warning light remained illuminated after the recall repair. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 19,129.

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

We bought our truck in November 22, 2022, used certified pre-owned with 22135 miles, On 12/27/2022 message code came on water in fuel tank. 12/29/2022 dealership service helped us to drain fuel filters and cleared the code. 12/30/2022 same code came back. 1/8/2023. Truck broke down with a major total fuel system damaged. Parts were ordered, but repairs did not start yet. Everyone is trying to say it is a user error. We refilled DEF liquid correctly after which the gage showed was almost full. Dealership was blaming bad diesel was used, but as a consumer how in the world will i know which brand or company: they all are governed to sell proper diesel. We only drove about 3000 miles. There's no way possible for such to happen. Dealership told us ok to drive and keep refilling fresh diesel. We learned that there was already a recall for fuel system back in September of 2022. Supposedly if diligently and correctly it was taken care of, this same problem should have not come back at least for the next 10000+ miles. We only put on about 3000 miles from the date of purchase. Also according to inspection of dealership and service history, they also replaced fuel filters in October of 2022. Truck broke down even before our first payment was to be due. Currently our truck is not drivable and we are in 7 yrs loan. Absolutely ridiculous. There must of been a hidden tank leak that caused fuel contamination. Dealership where our truck is confirmed DEF liquid was mixed with diesel gas and a corrosion around some parts. Please help us! This is a nightmare. Thank you so much in advance!

I have been trying for a year to get my recall performed. When I go to the dealer they say there is no parts available and I should contact FCA Recall Assistance. When I call FCA Recall Assistance they say parts are available and that I should try a different dealer. I have tried 3 dealerships and no one will fix the recall. I can't even register the vehicle because in California recalls need to be performed for registration. I do not know who else to turn to.

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

RE: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA. This recall was issued in November 2022. My local dealer, Carson Dodge in Carson City, Nevada, will not honor the recall and will not fix my vehicle. I have repeatedly asked for the repair and keep getting blown off, telling me I'm on an indefinite waiting list. I insisted once to confirm I am on the waiting list and where I am at. I was told my car would be repaired in February 2023. February came and went and they still refuse to repair the car or provide a date when the repair might be possible. The fuel pump has now failed and the car has been dead in my driveway for a week and a half. I am without my primary means of transportation to get to work. Calls and emails to the service manager at Carson Dodge have been ignored and unanswered. I am reaching out to you to request assistance. The dealer will not fix the car and will not communicate with me. The car is non-operational now and will have to be towed. I desperately need my vehicle and I am respectfully requesting assistance with a recalcitrant dealership.

Y78 Fuel Pump in 2019 Ram 2500 Cummins is going out. Has see dealer warning. Ram is saying no parts available until next year. Not an acceptable remedy.

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the next availability was in 6 months because they only received one part every 7-days. The contact contacted a second dealer, Nyle Maxwell Chrysler Dodge Jeep Ram FIAT- Ram (3602 E Central Texas Expy, Killeen, TX 76543) who confirmed the information from the first dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Dealers in my area are refusing to do the Y78 recall on my vehicle

FCA recall Y78 NHTSA 21V-880 is open on my truck, states "fuel starvation may result in an unexpected loss of motive power, which can cause vehicle crash without prior warning" Contacted local dealer, was told no parts available contact FCA recall assistance. Was told there was nothing they could do, I am to drive my vehicle until parts are available despite my vehicle being unsafe for myself and other drivers. Refused to transfer me, then finally did transfer me to Delivin the highest supervisor at FCA recall dept. Was told same thing, drive until crash or until parts arrive. Was also advised I could pay for parts then get reimbursed (even though recall parts not available. Was told there was a separate department to call if I did get into a crash. Kept telling me to contact dealer. Finally, Devin hung up on me. Contacted dealer again was told nothing they could do, i should contact Chrysler corporate. Contacted corporate spoke to Nicolette she told me same thing, drive until crash or parts available. Told her I felt unsafe, vehicle was unsafe. She hung up on me. I called back, spoke to Laurie she was nice and helpful but nothing else she could do, said supervisor would call me back. This vehicle, as per the recall description, is unsafe and should not be driven. I have been told now by all FCA representatives that FCA wants me to continue to drive an unsafe vehicle. I have also been told I could "pay for the parts and get reimbursed" but that the recall parts were not available.

While traveling home with a toddler, the high pressure fuel pump failed. It left my vehicle with no power or ability to move under it’s own power. It flashed a brief warning and then shut off, with no ability to restart. It left myself and my child stranded on the side of a busy byway. The dealership has confirmed that the issue was the high pressure fuel pump. Their remedy (at the direction of Ram) is to replace all necessary components, but to wash the fuel tank (instead of replace) and to reinstall the same make and model of fuel pump, that is know to be faulty. The 2019’s have a recall with the only remedy being to replace with the original design. However, 2020 version (which are mechanically identical) also have a recall where they are being instructed to install an updated version of the high pressure fuel pump. This leaves me with faulty equipment that is known to be prone to failure, yet the 2020 versions are receiving a much better and not prone to failure solution.

The contact owns a 2019 Ram 2500. The contact stated that while her husband was driving 70 MPH, the vehicle independently stopped without warning or driver input. The contact stated her husband was not injured but had a panic attack after the failure. The contact stated that her husband was able to push the vehicle to the side of the road. The vehicle was towed to the contact's residence. The dealer was contacted; however, the vehicle was not diagnosed. The dealer confirmed that the vehicle was included in NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and that the part was not yet available. The vehicle was not repaired. The manufacturer was contacted and made aware of the failure. The contact stated that the manufacturer informed her that she could repair the vehicle with an aftermarket part at her own expense. The approximate failure mileage was 54,000.

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and advised that a remedy was not available. The contact stated that the manufacturer was notified of the issue and confirmed that the part was not available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ram 2500. The contact stated that while driving approximately 75 MPH, the vehicle lost motive power. The contact stated that the vehicle lost power steering assist and several other functions. The vehicle was coasted to the side of the roadway and then towed to the dealer to be diagnosed. The contact was informed that the fuel pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the part was no longer being produced. The contact was informed that there was an aftermarket part to repair the vehicle however, the part was on back order. The approximate failure mileage was 36,000.

The contact owns a 2019 Ram 2500. The contact stated while verifying his VIN information he was made aware of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and 22V035000 (Visibility) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issues and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2012 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was idling rough and metal shavings were discovered in the fuel filter. The failure mileage was 10,000. VIN tool confirms parts not available.