2014 Ram 3500 Complaint Log

TRUCK WEARS RIGHT FRONT , OUTSIDE TREAD OFF OF TIRE. [ THE FIRST 2 INCHES ON OUTSIDE OF TIRE TREAD OFF IN LESS THAN 5000 MILES]

I HAVE HAD THIS TRUCK INSPECTED SEVERAL TIMES DUE TO THE STEERING BRACKET WELD FAILURES AS PER THE RECALLS. I WAS RECENTLY AT THE METROPLEX DODGE ON DENTON DR. BY LOVE FILED AIRPORT IN DALLAS AND ON MY WAY HOME I HEARD A RUBBING NOISE COMING FROM THE FRONT PASSENGER SIDE WHEEL I NOTICED THE WHEEL WELL COVER WAS LOOSE AND WAS RUBBING AGAINST THE TIRE. UPON FURTHER INSPECTION I NOTICED THE WELDS ON THE SPRING PERCH BRACKET WHICH IS WELDED ON THE FRAM RAILS HAD BROKEN OFF AND AND PUSHED THE PLASTIC WHEEL COVER OFF. THE SPRING PERCH BENT UPWARD AND THE SPRING IS ABOUT TO COME OFF. HAD THE SPRING PERCH BRACKET BROKEN OFF FROM THE REMAINING WELD WOULDN OF CAUSED A ROLL OVER. ONE OF THE RECALLS MENTIONED SOME STEERING COMPONENTS MAY HAVE WELDS WITH INSUFFICIENT FUSION WHICH CAUSES THE WELDS TO BREAK RIGHT OFF. THIS HAS HAPPENED ON MY TRUCK. I WAS VERY LUCKY I NOTICED THE WELD BREAK AND STOPPED USING THE TRUCK. THIS ADDITIONAL FAILURE HAS TO MENTIONED ON ANY FUTURE RECALLS TO PREVENT FUTURE ACCIDENTS.

SMELLED BURNING WIRE(S) WHILE EXITING INTERSTATE. AT BOTTOM OF RAMP ENGINE QUIT. HAD LIGHTS ETC AND ENGINE WOULD CRANK BUT NOT START. TRUCK WAS TOWED TO DEALER - SCAN INDICATED LIFT PUMP BAD. REPLACED UNDER WARRANTY. REPLACEMENT PUMP FAILED SHORTLY AFTER INSTALL WHILE TESTING. TECH FOUND BURN AND SHORTED WIRES IN HARNESS BEHIND LEFT FRONT WHEEL WELL. TECH SPLICED DAMAGED WIRES AND TEST WITH ANOTHER PUMP. HOWEVER ON FURTHER TESTING FOUND THE SHORTS DAMAGED THE BCM(BODY CONTROL MODULE) WHICH RELATED IN FUEL GUAGE NOT WORKING. REPLACED BCM. WARRANTY WOULD NOT COVER REPAIR TO WIRE HARNESS OR BCM. ALL SEEMED TO BE WORKING WHILE TRAVELING BACK HOME HOWEVER THE BACKUP GUIDE LINES FOR BACKUP CAMERA DO NOT APPEAR NOW. NOT SURE IF IT IS HARNESS OR BCM.

SCR SYSTEM HAS FAILED TWICE WITH ONLY 75700 MILES ON. NEEDING FULL REPLACEMENT OF THE SCR SYSTEM. SYMPTOMS INCLUDE CONSTANT EXHAUST REGENERATION AND ENGINE FAULT CODES ON OBD.

THE TRUCK HAS 74,000 MILES AND THE LEFT FRONT WHEEL BEARING HUB OR UNIT BEARING FAILED. LUCKILY, WE NOTICED IT MADE AN ODD NOISE AFTER EXITING OFF THE INTERSTATE. IF IT HAD FAILED WHILE WE WERE AT HIGHWAY SPEED, WE WOULD HAVE BEEN INVOLVED IN A MAJOR ACCIDENT. THERE IS NO WAY TO GREASE THIS PART AND NO WARNING OF WHEN THIS FAILURE COULD OCCUR. LOSS OF STEERING AND BRAKING ALSO OCCURS.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN), 17V562000 (ENGINE AND ENGINE COOLING), AND 17V541000 (STEERING). THE DEALER (TEXAS DODGE, 7800 I-40 FRONTAGE RD, AMARILLO, TX 79106, 806-353-6343) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WHEEL BEARING FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO BOERNE DODGE CHRYSLER JEEP RAM (30300 I-10, BOERNE, TX 78006, (830) 443-9153 AND (830) 443-9432) WHO REPLACED THE FRONT PASSENGER WHEEL BEARING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 173,198.

TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING AT UNKNOWN SPEEDS IN THE DRIVE GEAR, THE GEAR SHIFTER SWITCHED INTO NEUTRAL WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND IT WORKED NORMALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (K & M DODGE RAM, 4100 PLAINFIELD AVE NE, GRAND RAPIDS, MI 49525, 616-363-7520) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED AND THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 284,000.

TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT PASSENGER SIDE RIM FRACTURED AND CAUSED THE VEHICLE TO CRASH INTO A DITCH. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DAMAGED OR TOWED. AAA WAS CALLED TO THE SCENE AND CHANGED THE TIRE. THE VEHICLE WAS TAKEN TO CHARLIE'S DODGE CHRYSLER JEEP RAM (419-893-0241, LOCATED AT 725 ILLINOIS AVE, MAUMEE, OH 43537) WHERE THE TECHNICIAN TOOK PICTURES OF THE TIRE AND RIM. THE DEALER STATED THAT THE PICTURES WOULD BE PRESENTED TO THE REPRESENTATIVE WHO HANDLED SUCH FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROMISED TO CALL THE CONTACT BACK. THE CONTACT WAS NOT CALLED BACK. THE CONTACT REPLACED THE WHEELS. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.

ON JULY 27, 2018, THE ENGINE LIGHT AND MESSAGE APPEARED DURING A TRIP BACK FROM FREDERICKSBURG, VA, STATING 'SERVICE DEF SYSTEM. SEE DEALER'. WE STOPPED AT THE NEAREST AUTOZONE TO USE THE CODE READER. CODES P202E AND P207F APPEARED. THE NEXT DAY JULY 28, 2018 WHILE DRIVING, THE VEHICLE DISPLAYED A NEW MESSAGE. '5 MPH MAX SPEED IN 140 MI SERVICE DEF SYSTEM SEE DEALER'.

OUR 2014 DODGE RAM 3500 HAS ABOUT 45000 MILES ON IT. ABOUT 3-4 WEEKS AGO WE NOTICED A CLICKY/POPPY SOUND COMING FROM THE FRONT END. WE PARKED THE VEHICLE AND CALLED THE DEALERSHIP TO GET IT IN. THE APPOINTMENT WE HAD WAS FOR AUGUST 15TH. YOU COULD HAVE KNOCKED US OVER WITH A FEATHER WHEN WE GOT A CALL FROM THEM TELLING US THE FRAME WAS CRACKED AND WE HAD TO HAVE HIT SOMETHING VERY HARD TO DO THIS. I CAN TELL YOU THE ONLY POSSIBLE THING WE CAN THINK OF IS A BAD POTHOLE THAT WAS HIT AT LIKE 10MPH AND EVEN THAT I FIND FAR FETCHED TO HAVE CAUSED A CRACKED FRAME. THIS IS SUPPOSE TO BE A HEAVY DUTY TRUCK AND TO BE TOLD IT HAS A CRACKED FRAME AND WE CAN'T PINPOINT THE EVENT THAT CAUSED IT. WE PURCHASED THIS TRUCK NEW SO WE ARE THE ONLY OWNERS, ANY IMPROVEMENTS TO THE TRUCK WERE DONE AT THIS DEALERSHIP. THE BODY SHOP AT THE DEALERSHIP IS TELLING US THAT LIFTS AND DODGES DO NOT MIX YET I DO NOT RECALL EVER SEEING ANY WARNINGS OR BEING TOLD THIS. I AM VERY CONCERNED THAT A HEAVY DUTY TRUCK COULD HAVE THIS TYPE OF DAMAGE AND WE HAVE TO REALLY THINK HARD OF SOME EVENT THAT COULD HAVE CAUSED THIS. AGAIN, WE DO NOT HAVE AN EXACT DATE BECAUSE WHEN THE NOISE STARTED THERE WAS NOT A SIGNIFICANT EVENT AT THAT TIME. NOISE STARTED AROUND THE 26TH OF JULY. *DT*JB

VEHICLE WINDSHIELD WIPERS MALFUNCTIONED AND WILL NOT TURN OFF, KILLS VEHICLE BATTERY. WIPERS DO NOT FUNCTION WITH FUSE REMOVED TO PREVENT BATTERY FROM DRAINING, AND WINDSHIELD FROM BEING DAMAGED, CANNOT SAFELY DRIVE VEHICLE IN RAIN. TRUCK IS NOW NOT SAFE TO DRIVE, CANNOT OBTAIN INSPECTION STICKER, AND RAM CANNOT PROVIDE A REPLACEMENT PART TO FIX THE VEHICLE. PART HAS BEEN ON BACK ORDER FOR 3 MONTHS AND WILL NOT PROVIDE A RENTAL. I AM BEING FORCED BY RAM TO DRIVE A VEHICLE, WITH MY FAMILY, THAT IS NOT SAFE, AND ILLEGALLY BECAUSE I CANNOT OBTAIN AN INSPECTION STICKER AND MY REGISTRATION WILL BE REVOKED SOON. TRUCK WAS NEVER REPAIRED AND DEALER (ARTIOLI DODGE/RAM) CLOSED REPAIR ORDER WITHOUT COMPLETING THE REPAIR.

VIBRATION THAT STARTS AT 68 TO 73 MPH. REPLACED ALL TIRES-HAD BALANCED 3 TIMES-SWAPPED WHEELS AROUND. STILL A VIBRATION IN THE REAR OF TRUCK.CHECKED REAR SPRINGS , DRIVE SHAFT SEEM OK. THIS TRUCK HAS HAD A VIBRATION SINCE I BOUGHT IT, 4 YEARS OLD WITH 112,000 MILES I THOUGHT IT WAS JUST THE MIX MATCHED TIRES THAT WERE ON THE TRUCK.

AT 65 MPH OR MORE, WHEN ANY DEVIATION IN ROAD OCCURS TRUCK WILL BOUNCE ALL OVER ROAD AND WILL BE UNABLE TO CONTROL UNTIL SPEED IS LOWERED TO 35 MPH . DEATH WOBBLE. THIS HAS HAPPENED SEVERAL TIMES.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 70 MPH, THE REAR OF THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE DRIVE SHAFT AND TIRES WERE REPLACED HOWEVER, THE FAILURE RECURRED. AN UNKNOWN DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TATE BRANCH DODGE CHRYSLER JEEP RAM, 4123 N LOVINGTON HWY, HOBBS, NM 88240) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO FUNCTION WHEN HAULING A TRAILER, WHICH CAUSED THE VEHICLE TO SWITCH INTO LIMP MODE. THE INDEPENDENT MECHANIC REPLACED THE SOLENOID PACK AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY POWER TRAIN RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

KEY OCCASIONALLY WILL NOT BE RELEASED WHEN AUTO TRANSMISSION COLUMN SHIFT IS PLACED IN PARK AND ENGINE IS TURNED OFF

DIE CASTING FOR SHIFT LEVER INSIDE COLUMN BROKE. PART APPEARS TO BE MONKEY METAL AKA POT METAL. BREAK OCCURRED SHIFTING OUT OF PARK TO DRIVE AT AN INTERSECTION. IT WAS STUCK IN PARK AND HAD TO BE TOWED.

THERE WAS A RECALL ON THE TRACK BAR BRACKET IN 2016. THE DEALERSHIP DID NOT FIX IT THEN WHEN WE THOUGHT THEY DID, AND CLEARED IT OUT OF THE RECALL SYSTEM AS IF IT WAS FIXED. THE BRACKET BROKE IN 2018 AND THE DEALERSHIP REFUSES TO FIX IT BECAUSE THE TRUCK HAS AN AFTERMARKET LIFT. CHRYSLER WILL NOT HELP EITHER DUE TO THE LIFT. WE BOUGHT THE TRUCK THIS WAY, AND HAVE NO WAY TO TAKE THE LIFT OFF AS THEY ARE REQUESTING. WE WANT THE RECALLED PART FIXED. THE TRUCK HAS HAD A DEATH WOBBLE SINCE WE PURCHASED IT DUE TO THIS BRACKET. WHEN IT WAS STILL DOING IT AFTER WE TOOK IT TO THE DEALERSHIP IN 2016, WE CONTACTED THEM AND THEY TOLD US THEY DIDN'T KNOW WHY IT WOULD STILL BE DOING IT. AFTER IT BROKE WHILE WE WERE DRIVING ON THE HIGHWAY, WE REALIZED THE ORIGINAL BRACKET WAS STILL ON THE TRUCK. WHEN WE CALLED THE DEALERSHIP THEY ADMITTED TO ONLY DOING A VISUAL INSPECTION AND NOT CHANGING THE BRACKET IN 2016. WE TOOK IT BACK TO THEM AND THEY ARE NOW REFUSING TO FIX IT BECAUSE OF THE LIFT. THE LIFT DIDN'T CAUSE THE PROBLEM, AND THEY SHOULD FIX A FACTORY RECALL REGARDLESS OF AFTERMARKET PARTS.

TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE THE VEHICLE WAS AT THE DEALER (COLORADO SPRINGS DODGE, 7455 AUSTIN BLUFFS PKWY, COLORADO SPRINGS, CO 80923) FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. DURING THE TEST DRIVE, THE BRAKE LINE RUPTURED. IT WAS DIAGNOSED THAT THE BRAKE LINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED.THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 50,577. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

VEHICLE AT HI-WAY SPEEDS WILL BEGIN TO SHAKE THE STEERING WHEEL AND THE ENTIRE VEHICLE VIOLENTLY UNTIL THE VEHICLE IS SLOWED SUFFICIENTLY TO BRING IT BACK UNDER CONTROL. I HAVE ALSO NOTICED AN INCREASE IN STEERING WHEEL PLAY LEFT AND RIGHT. THIS VEHICLE CURRENTLY HAS 94,000 MILES ON IT AND HAS NEVER BEEN USED OFF ROAD. ALL HI-WAY MILES TOWING A FIFTH WHEEL .

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO BE SHIFTED OUT OF PARK WHILE NOT BEING OPERATED. THE VEHICLE ROLLED DOWN A HILL AND THE CONTACT WAS ABLE TO MANUALLY STOP THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WOODHOUSE CHRYSLER DODGE JEEP RAM (2171 US-30, BLAIR, NE) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RECALL T51 I'M DEEPLY CONCERNED THAT ITS BEEN TWO MONTHS SINCE I RECEIVED A LETTER FROM THE NHTSA IN REFERENCE TO A RECALL # ( T51 ) THAT MY TRUCK NEEDS TO GET DONE, TO AVOID A POTENTIAL RISK THAT COULD LEAD TO INJURY OR EVEN DEATH, FOR ME THE DRIVER, OR ANY PASSENGER. NHTSA STATED ON THAT LETTER, THAT A REPAIR MUST BE DONE BY THE MANUFACTURER, AS SOON AS POSSIBLE, TO AVOID POSSIBLE TRAGEDY. IT'S BEEN TWO MONTHS THAT I HAVE BEEN CALLING CONSISTENTLY AND VERY WORRIED ABOUT THIS ISSUE, TO MY CLOSEST RAM DEALERSHIP, IN LAS VEGAS, NEVADA. UNFORTUNATELLY EVERY TIME I CALL, THEY TELL ME THAT I HAVE TO WAIT UNTIL THE PARTS ARE AVAILABLE. I CALL THE MANUFACTURER AND THEY TOLD ME THA SAME, THAT THE PARTS ARE NOT AVAILABLE. SO I'M WRITING TO EXPRESS MY GREAT CONCERN THAT, BOTH THE DEALERSHIP AND THE MANUFACTURER ARE NOT TAKING THIS ISSUE SERIOUSLY ENOUGH, BECAUSE THEY EVEN TOLD ME, THAT IF I'M NOT EXPERIENCING ANY PROBLEMS ON MY CAR, I SHOULD NOT WORRY. I GUESS THAT I HAVE TO WAIT UNTIL THERE IS A FATALITY TO START WORRYING ABOUT IT. I HAVE TO SAY THAT SINCE I RECEIVED THE FIRST LETTER FROM NHTSA REGARDING THIS ISSUE BACK IN NOVEMBER 2017, IT'S BEEN 2 MONTHS THAT I FEEL THAT I'M DRIVING IN A CONSTANT FEAR. THE PARTS THAT NEEDS TO BE REPLACED, IS A WATER PUMP ON THE ENGINE, AND FOR THE DEALERSHIP AND THE MANUFACTURER TO TELL US AFTER 2 MONTHS, THAT THEY DON'T HAVE THE PART AVAILABLE, IS A TOTAL LACK OF RESPECT TOWARDS EVERY DRIVER AFFECTED. IT IS A LONG TIME THAT ALL PEOPLE AFFECTED ARE STILL DRIVING AT RISK OF A POSSIBLE FATALITY. PLEASE DO SOMETHING ABOUT THIS BEFORE IT'S TOO LATE.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (SMOLICH MOTORS, 1865 NE HWY 20, BEND, OREGON 97701) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHILE DRIVING, HEARD LOUD POP. LOST STEERING AND BREAKING ABILITY. MY HUSBAND NOTICE THE WATER PUMP HAD BLOWN AND THE BELT WAS SHREDDED. DODGE SAID THE WATER PUMP WAS ON RECALL. THEY REPLACED IT WITH ANOTHER RECALLED WATER PUMP AND REFUSED TO REPLACE THE BELT AND ANY FLUIDS ALTHOUGH THEY WERE A RESULT OF THE PUMP. CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE WRECK.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT THERE WAS NO DATE AS TO WHEN THE PARTS WOULD BE AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RIGHT STEER WHEEL SPLIT, ALLOWING AIR TO ESCAPE CREATING A SEVERER PULL TO THE RIGHT. THANKFULLY, THE WHEEL DID NOT COME COMPLETELY APART OR THIS COULD HAVE BEEN CATASTROPHIC, AS I DRIVE NATIONWIDE.

CRACK INSIDE WHEEL APPROXIMATE TO VALVE STEM CAUSING LIW AIR PRESSURE. HAD I NOT CAUGHT IT IN TIME THIS COULD HAVE BEEN CATASTROPHIC. HALF A MILLION OF THESE TRUCKS ARE SOLD EVERY YEAR, WHICH EQUALS 3 MILLION MORE IF THESE MEXICAN STEEL RIMS ON THE ROAD WHICH THE SAME POTENTIAL!!! AND THE CHEAPLY CONSTRUCTED RIMS ARE MOUNTED IN A LESS THAN SUFFICIENT SUSPENSION SYSTEM.

I LOCKED IN CRUISE CONTROL AT 45MPH, ENGINE WENT TOTALLY WIDE OPEN, I WANTED TO LET IT GO TO SEE HOW FAST IT WOULD GET TO BUT A CAR WAS PULLING OUT OF WOODLAND WAY.LESS THAN 5 SECONDS I WAS AT 85MPH. I HAD TO BRAKE HARD TO BRING IT BACK DOWN BEFORE THE INTERSECTION. NOW THE TOTAL STEERING WHEEL IS DEAD.NO HORN OR OTHER CONTROLS. QUALITY SHOP SAY'S 500.00 TO REPAIR. ALSO EARLIER TOTAL SHUT DOWN.WRECKER HAUL TO QUALITY 150.00. QUALITY SAID BATTERIES LOW VOLTAGE AT ONLY APPOX. 38000 MILES. 380.00 FOR TWO MOPAR BATTERIES. I'M STILL USING BOTH BATTERIES AT OUR EQUIPTMENT RENTAL BUSINESS. I TOLD QUALITY ABOUT CRUISE CONTROL AND THEY REPLACED SWITCH BUT ALWAYS SAID COULD NOT DUPLICATE THE PROBLEMS. IS THIS A SAFETY RECALL OR NOT? I REALLY DON'T WANT TO PUT 500.00 0N A NEW WATCH SPRING JUST TO SMOKE IT AGAIN!! THANK YOU (XXXX) THIS HAPPENED OVER A YEAR OR TWO AGO. I KEPT DRIVING AS IT WAS. BILL COPIES ARE IN TRUCK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

MY HUSBAND RECEIVED A RECALL FOR A WATER PUMP FAILURE THAT MAY RESULT IN ENGTINE FIRE OR RISK OF INJURY TO OCCUPANTS AND WAS ALSO INFORMED THEIR IS NO REMEDY FOR THIS CONDITION SERVICE IS CURRENTLY NOT AVAILABLE. DOES THIS MEAN RAM WELL BE RESPONSIBLE OF ANY INJURY THAT MAY OCCUR. A RECALL FOR A DANGEROUS CONDITION BUT NO FIX AVAILABLE

ON MORE THAN A DOZEN OCCASIONS, WHILE AT A RED LIGHT, FOOT ON THE BRAKE PEDAL, THE TRUCK HAS LERCHED FORWARD AND THEN SHUTOFF. ON OTHER OCCASIONS, WHILE SITTING AT A RED LIGHT, IT WILL IDLE ROUGH FOR ABOUT 2 SECONDS, THE RPM WILL JUMP 200-300RPM, BUT NOT ENOUGH TO CAUSE THE TRUCK TO MOVE, AND THEN SHUT OFF. IF I CAN REACT QUICK ENOUGH AND PUT IT IN NEUTRAL, IT WILL STAY RUNNING

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED A LOCAL DEALER (RED RIVER DODGE CHRYSLER JEEP, 1060 HEBER SPRING RD, HEBER SPRINGS, AR 72543) AND WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

ORDERED AND PURCHASED OUR 2014 DODGE RAM WORK TRUCK IN MARCH OF 2014. IN 3 1/2 YEARS THIS TRUCK HAS BEEN HAS BEEN IN DEALER SHOP FOR (4) RECALLS AND MULTIPLE STEERING, ALIGNMENT, AND SUSPENSION ISSUES. WHEN DRIVING DOWN THE ROAD, STEERING WOULD CEASE TO RESPOND, CREATING A DANGEROUS SITUATION WHEN DRIVING. HAPPENED TWICE IN 2 WEEKS.

ENGINE CODE U05A5 DEALER SAYS IT IS NOT COVERED UNDER THE RECALL FOR THE 15'S. I BOUGHT NEW SO THIS WOULD BE MY COST.

THE TRUCK HAS THE "DEAD PEDAL" ISSUE. IF STOPPED AT A LIGHT AND YOU GO TO TAKE OFF THERE IS ABOUT A 3-5 SECOND DELAY BEFORE YOU GET POWER TO MOVE FORWARD. ALSO, IF YOU ARE DRIVING AND LET OFF THE GAS PEDAL AND THEN HAVE TO PRESS THE GAS PEDAL TO GO AGAIN THERE IS A LONG DELAY THERE AS WELL. THIS IS A SERIOUS SAFETY CONCERN WHEN TRYING TO MERGE ONTO A HIGHWAY OR PASS A SLOW VEHICLE. THERE HAVE BEEN MANY THAT HAVE FILED THIS COMPLAINT, WHEN DOES SOMETHING ACTUALLY START TO GET FIXED?

EXPERIENCED ACCELERATION LAG OR DEAD PEDAL AS OTHERS REFER TO IT. IN AN INTERSECTION READY TO TURN, PLENTY OF TIME TO CROSS TO THE LEFT BEFORE ONCOMING TRAFFIC. START TO TURN STEP ON THE GAS AND NOTHING FOR 2 A 3 SECONDS. ABOUT HAD A HEART ATTACK RIGHT THERE. ONCOMING TRAFFIC SLAMS ON THEIR BRAKES, LAYS ON HORN AND GESTURES AT ME WITH THEIR MIDDLE DIGIT AS MY TRUCK FINALLY ACCELERATES OUT OF THE WAY.

I HAVE EXPERIENCED A CATASTROPHIC FAILURE OF THE RUBBER PORTION OF THE FAN SHROUD ON MY 2014 RAM 3500 WITH THE 6.7 CUMMINS DIESEL ENGINE. WHILE TOWING MY 5TH WHEEL UP A GRADE, THE FAN CLUTCH WAS ENGAGED AND THE TRUCK DOWN-SHIFTED. A SHORT TIME LATER I HAD A STRONG VIBRATION AND NOISE COMING FROM THE FRONT OF THE TRUCK. THE NOISE WENT AWAY, AND THEN THE SAME THING HAPPENED ONE MORE TIME. I TOOK THE TRUCK TO MY LOCAL DEALER FOR INSPECTION, AND FOUND THAT THE BOTTOM PORTION OF THE RUBBER-LIKE FAN SHROUD WAS TORN APART AS THE RESULT OF CONTACT WITH THE ENGINE COOLING FAN. THIS IS AN INTERNALLY WELL-KNOWN ISSUE WITH CHRYSLER/FIAT/RAM AS REFERENCED BY THEIR STAR CASE #S1307000002. THEY HAVE REFUSED TO FIX IT UNDER ANY SORT OF FACTORY WARRANTY, EVEN THOUGH IT IS A KNOWN ISSUE AND EVEN ACKNOWLEDGED THAT IT MAY HAVE BEEN INSTALLED INCORRECTLY AT THE FACTORY (WHICH IS STATED IN THEIR STAR CASE). A QUICK SEARCH ONLINE HAS SHOWN THIS AS A WIDESPREAD ISSUE, WITH SOME FARING MUCH WORSE DESTRUCTION AND DAMAGE THAN MYSELF. THE MANUFACTURER NEEDS TO BE HELD RESPONSIBLE, AND A TRUE FIX NEEDS TO BE IMPLEMENTED BEFORE SOMEONE GETS HURT!

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING ABOUT 65 MPH, THE VISION, FUEL, AND EMISSION WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AT: GLENBROOK DODGE, FT. WAYNE, IN, WHERE THE TECHNICIAN DIAGNOSED A DEF HARNESS FAILURE. THE TECHNICIAN PLUGGED NEW ENDS TO THE HARNESS BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER BUT AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL AUGUST. THE CONTACT STATED THAT THE MANUFACTURER DID NOT PROVIDE A RENTAL VEHICLE. THE FAILURE MILEAGE WAS 62,191.

I PURCHASED THE EXTENDED WARRANTY FOR MY 2014 RAM 35000 LONGHORN FROM DON VANCE DODGE IN MARSHFIELD MISSOURI IN FEBRUARY 2016 WHEN I BOUGHT THE TRUCK FROM THEM. WITHIN 10,000 MILES I NOTICED THAT THE RIGHT FRONT TIRE ON THE OUTER EDGE IS WEARING. I BROUGHT IT TO A LOCAL MECHANIC WHO RAISED THE TRUCK WITH A FLOOR JACK AND CHECKED THE TIRE. HE SHOWED ME HOW THE TIRE WOULD MOVE BACK AND FORTH AND SAID THAT THE UPPER BALL JOINT WAS BAD. I CHECKED IT ALSO AND IT HAD A LOT OF PLAY. I MADE AN APPOINTMENT WITH DON VANCE DODGE IN MARSHFIELD MISSOURI FOR THE WARRANTY WORK TO BE PERFORMED. THE SERVICE MANAGER CAME BACK ABOUT 3 1/2 HOURS LATER AND TOLD ME THAT THE BALL JOINT WAS GOOD AND WITHIN SPECS. I ARGUED WITH HIM ABOUT IT AND EXPLAINED THE ABOVE AGAIN TO HIM. HE REFUSED TO CHECK THE BALL JOINT AGAIN WITH A FLOOR JACK AND TOLD ME TO LEAVE. I WENT OVER AND SPOKE WITH THE MANAGER OF THE DEALERSHIP WHO SOLD ME THE TRUCK AND EXPLAINED WHAT JUST HAPPENED AND SHOWED HIM THE TIRE. THERE IS NO CAMBER ADJUSTMENT FOR THIS TRUCK AND EXPLAINED HOW THE BALL JOINT WAS BAD. HE ASKED ME TO CALL BACK TOMORROW AND SPEAK WITH THE GENERAL MANAGER. THIS IS ONLY 1 OF 3 DEALINGS I'VE HAD WITH THIS SERVICE DEPARTMENT. ALL IN WHICH THEY WERE WRONG AND TRYING TO MAKE ME PAY FOR WARRANTY WORK WHICH THEY REFUSED TO FIX.

TRUCK AT FACTORY HIGH IDLE, PARKED IN DRIVEWAY AC ON MAX COOL AND THE FAN CLUTCH ENGAGEMENT CAUSED THE RUBBER FAN SHROUD TO SUCKED INTO THE ENGINES COOLING FAN. RAM STAR CASE #: 1307000002. JUST PURCHASED USED, AND THERE ISNT EVEN A BOLT TO SECURE THE FAN SHROUD MAKING IT EVEN MORE SUSCEPTIBLE TO BECOME INTANGLED AND PUNCTURE OF THE RADIATOR IS THE RESULT. VEHICLE IF MOVING COULD CAUSE ENGINE FAILURES DUE TO EXTREMELY POOR DESIGN OF SOFT PLYABLE RUBBER TO BE IN A HIGH VOLUME NEGATIVE PRESSURE SITUATION. LOSS OF BRAKES AND STEERING COULD SOON FOLLOW. RAM KNOWS OF THE ISSUE YET DECLINES TO FIX UNDER POWER TRAIN WARRANTY BECAUSE THE RADIATOR AND ENGINE COOLING FAN DOESNT FALL UNDER POWERTRAIN, YET IT IS AS IMPORTANT OR MORE IMPORTANT THAN ENGINE LUBRICATION AND SAFETY OF OCCUPANTS IN THE VEHICLE IF DESCENDING A MOUNTAIN PASS PULLING A HEAVY LOAD WHICH COULD RESULT IN LOSS OF LIFE.

TRYING TO PULL OUT AT STOP SIGN, OR GREEN LIGHT TRUCK DOE NOTHING FOR @3 SECONDS. WE CALL IT DEAD PEDAL. MANY MORE PEOPLE HAVE SAME PROBLEM. DODGE SEEMS TO THINK THIS IS NORMAL, BUT IT IS NOT. VERY DANGEROUS SITUATION WHEN TRYING TO PULL OUT INTO TRAFFIC WITH YOUR FAMILY IN THE VEHICLE. THIS VEHICLE HAS A DIESEL ENGINE AND SHOULD HAVE A LOT OF POWER TO PULL OUT EMPTY.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD COMING FROM THE VEHICLE. ALSO, WHILE THE VEHICLE WAS STOPPED, THE CONTACT HAD TO DOWNSHIFT DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER HAD THE VEHICLE FOR LONGER THAN TWO WEEKS AND THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

AFTER RECALL FOR TRACK BAR WELDS WAS REPAIRED THE FRONT DIFF COVER AND A BOLT CONTACT THE INSTALLED BRACKET CAUSING THE FRONT DIFF COVER TO PEAL AND ROLL AWAY FROM HOUSING. IN MOTION

LOW ENGINE RPM THROTTLE RESPONSE FROM DEAD STOP OR ROLLING PACE (5-35 MPH) EXPERIENCES 3-5 SECOND LAG BEFORE ENGINE RESPONDS AND ACCELERATES. THIS HAS CAUSED NUMEROUS CLOSE CALLS WHEN TURNING IN FRONT OF ONCOMING TRAFFIC ON CLEAR ROAD CONDITIONS. TO COMPENSATE, MY DRIVING HABITS HAVE RESORTED TO "POWER BRAKE" THE VEHICLE TO INCREASE ENGINE RPM'S IN ORDER TO ACCELERATE AND CLEAR ONCOMING TRAFFIC. I HAVE OWNED/DRIVEN 3/4 & 1 TON CUMMINS DIESEL VEHICLES PRIOR TO MY 2014 MODEL WITH NO SIMILAR ISSUES. WHEN TOWING, THE ISSUE IS MUCH LESS NOTICEABLE. AT THIS POINT I AM READY TO SELL AND BUY ANOTHER BRAND DUE TO SAFETY CONCERNS. MY WIFE DOES NOT FEEL SAFE DRIVING OR RIDING IN THE VEHICLE AND IS CONCERNED THAT I TRANSPORT OUR KIDS TO AND FROM SCHOOL DAILY IN THE VEHICLE. ONLINE RESEARCH INDICATES THIS IS A COMMON ISSUE WITH THIS MODEL/YEAR GROUP AND HAS COINED THE CONDITION AS "DEAD PEDAL". IT SEEMS THAT THIS DEAD PEDAL CONDITION CONTINUES TO WORSEN WITH MY VEHICLE THE MORE IT IS DRIVEN. NOT SURE WHAT NEXT STEPS ARE HERE, I EXPLAINED MY EXPERIENCES TO MULTIPLE SERVICE TECHS AND LARRY H MILLER DODGE IN SANDY UT, WHERE I HAVE THE VEHICLE SERVICED... IT WAS THE "FIRST TIME THEY HAD HEARD OF IT" RESPONSE EACH TIME. NO HELP TO BE FOUND AT THE DEALERSHIP. NOT SURE WHERE ELSE TO TURN FOR HELP WITH MY ~$60K VEHICLE THAT MYSELF AND FAMILY DON'T FEEL SAFE DRIVING.

I HAVE A 2014 RAM 3500 THAT STARTED LEAKING WATER THROUGH THE THRID BRAKE LIGHT ON THE BACK OF THE CAB. THIS IS A KNOWN PROBLEM ON THESE TRUCKS AND I KNOW HAVE MOLD GROWING ON THE INSIDE OF MY TRUCK. I ALSO HAVE WATER DAMAGE TO THE INSIDE OF THE HEADLINER, BUT THIS IS THE LEAST OF MY WORRIES. MY TRUCK WAS MANUFACTURED IN 8/2014 AND I STARTED NOTICING THIS PROBLEM IN FEBRUARY OF THIS YEAR. I HAVE STARTED A CLAIM WITH CHRYSLER, HOWEVER THEY WANT ME TO PAY 200.00 TO REPLACE THE CARPET. MY TRUCK DOES HAVE 46000 MILES ON IT BUT IT IS ONLY 2 1/2 YEARS OLD. THIS IS NOT A PLACE THAT SEES ANY WEAR. MY CONCERN IS THAT THIS IS A HEALTH ISSUE. I HAVE ASTHMA AND AVE BEEN HAVING RESPIRATORY ISSUES SINCE JANUARY OR THIS YEAR. I HAVE CONTACTED MOLD REMOVAL SPECIALIST (MULTIPLE) AND ALL HAVE SAID THAT DUE TO THE SPORES THAT MOLD RELEASES THAT ANY POROUS MATERIAL IN THE TRUCK WOULD HAVE TO BE REMOVED AND REPLACED AND THEN THE TRUCK WOULD HAVE TO BE TREATED WITH A FUNGICIDE. THIS IS MY ONLY VEHICLE AND HAVE A 1 YEAR OLD SON. I WILL NOT PUT HIM IN THIS TRUCK UNTIL I KNOW IT IS SAFE. THIS IS NEGLIGENT ON CHRYSLERS BEHALF AND I KNOW HAVE A $66000 TRUCK THAT IS NOT SAFE TO BE IN. I WOULD LIKE CHRYSLER TO EITHER FIX THE PROBLEM THE RIGHT WAY OR PURCHASE BACK THE VEHICLE. THIS IS NOT SAFE FOR MY FAMILY OR ME TO BE IN.

TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. THE STEERING PULLED TO THE LEFT AND RIGHT AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO MERGE THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE HUB ASSEMBLY HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

SAFETY RECALL R36 / NHTSA 15V-459. MY TRUCK HAS HAD THE RECALL DONE AND STILL HAS THE EXACT SAME ISSUES THE RECALL WAS SUPPOSED TO CORRECT. I AM NOT CONFIDENT THE DEALER ACTUALLY DID THE WORK PROPERLY OR AT ALL. MY STEERING WHEEL MOUNTED CONTROLS WORK INTERMITTENTLY AND THE HORN RARELY WORKS BUT WHEN IT DOES IT USUALLY COMES ON AND STAYS BLOWING UNTIL THEY IGNITION IS TURNED OFF. THIS IS A MAJOR SAFETY CONCERN INVOLVING THE CRUISE CONTROL, HORN, AND AIRBAG SYSTEM. THE ONLY ANSWER I GET FROM MY DEALER IS "THE RECALL HAS BEEN DONE, YOU'LL NEED TO PAY FOR THE WORK". I DON'T FEEL IT IS MY RESPONSIBILITY TO PAY FOR A SHODDY REPAIR JOB INVOLVING A RECALL. ADDITIONALLY, THERE ARE 4 OTHER OPEN RECALLS ON MY TRUCK THAT THE DEALER "CAN'T FIT IN THEIR SCHEDULE".

I HAVE NOTICED ON DIFFERENT OCCASIONS A STRONG SMELL OF DIESEL EXHAUST COMING INTO THE CAB OF MY TRUCK. IT DOES NOT SMELL LIKE THE EXHAUST EXITING THE REAR TAILPIPE (POST DPF/CATALYST). EACH TIME IT HAS HAPPENED, IT HAS BEEN WHEN I WAS STOPPED OR MOVING SLOW IN BOTH FORWARD OR REVERSE (ON A STREET, OR BACKING INTO A PARKING SPOT). THE FIRST COUPLE OF TIMES I THOUGHT IT WAS A SMELL COMING FROM A DIFFERENT VEHICLE, BUT THEN I FOUND THAT IT WAS HAPPENING WHEN THERE WERE NO OTHERS AROUND. I DID A QUICK INTERNET SEARCH, AND IT SEEMS AS THOUGH THIS IS A WIDESPREAD ISSUE. *TR

MANUFACTURER RECALL #: R46 NHTSA RECALL #: 15V-541 I TOOK MY RECALL NOTICE AND RAM 3500 2014 TO THE DEALER TO HAVE THE RECALL FIX INSTALLED. DEALER NOTIFIED ME THAT CHRYSLER ENGINEERS WOULD NOT ALLOW THEM TO INSTALL THE RECALL/FIX BECAUSE THE TRUCK HAS THE WRONG FRAME INSTALLED. SINCE THE TRUCK WILL NEED TO BE TAKEN APART AND REBUILT IN THE FIELD I EXPRESSED MY CONCERNS AND OPENED A CASE WITH THE CHRYSLER CUSTOMER ASSISTANCE CENTER. A TRUCK REPLACEMENT WAS SUGGESTED AND I AGREED. I WOULD LIKE YOUR HELP SINCE NOTHING HAS BEEN DONE SINCE THIS DECISION THAT HAPPENED ALMOST 6 WEEKS AGO. CHRYSLER ENGINEERS EXPRESSED CONCERNS SINCE THIS IS A SAFETY ISSUE SO I AM AFRAID TO DRIVE MY TRUCK.