There are 1 stored owner reports matching the body & structure leading-label group for the 2024 Ram ProMaster in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 1 of 1 matching reports.
Open the full vehicle complaint log (all categories)On Thursday, [XXX], I took my vehicle to the authorized dealership Alberic Chrysler Jeep Dodge, located on Kennedy Avenue in San Juan, Puerto Rico, for routine maintenance. While handling the vehicle, the service personnel lifted it using the shop's lift equipment, raising it all the way to the ceiling, which caused severe structural damage to the vehicle's roof. The dealership contacted the Puerto Rico State Police, who filed report number [XXX]. Additionally, I was asked to complete a written damage claim at the dealership. The vehicle was under full manufacturer's warranty at the time of the incident. However, the structural damage has now compromised the vehicle's integrity, specifically: - The rear doors became misaligned. - The roof suffered a visible crack, which exposed the interior of the vehicle to weather conditions. - The damage potentially affects warranty coverage, especially related to corrosion protection. We requested that the dealership retain the vehicle on-site to allow for inspection by the manufacturer's technical team. The dealership refused to do so unless I agreed to pay a $25 daily storage fee. We also requested substitute transportation, which they denied. Additionally, according to the NHTSA database, this vehicle currently has an open safety recall. I was never informed of this recall by the dealership at the time of the maintenance appointment, which is a serious failure in the dealership's responsibility to notify the owner and address potential safety risks. The vehicle is used for both personal and professional transportation, and at the time of the incident, it had 8,402 miles. This incident raises significant safety concerns regarding the vehicle's structural integrity, the open recall, and the dealership's handling of the matter. I respectfully request NHTSA's assistance in investigating this situation to ensure that both the safety standards and consumer protections are upheld. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.