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Car Safety DB

NHTSA Campaign Number

19V787000

COMMUNICATION

Reported to NHTSA: November 1, 2019

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Safety Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

What This Recall Page Shows

This page summarizes a single NHTSA recall campaign, including the defect description, safety consequence, and manufacturer's remedy. The affected vehicles listed below are the make/model/year combinations tracked in our database — this is not a VIN-specific result. To check whether your individual vehicle is covered by this recall, enter your 17-digit VIN at nhtsa.gov/recalls. Click any vehicle below to view its full safety profile.

Affected Vehicles (22)

YearMakeModel
2017Mercedes-BenzAMG GT
2013Mercedes-BenzC-Class
2014Mercedes-BenzC-Class
2015Mercedes-BenzC-Class
2016Mercedes-BenzC-Class
2017Mercedes-BenzC-Class
2014Mercedes-BenzCLA-Class
2015Mercedes-BenzCLA-Class
2016Mercedes-BenzCLA-Class
2013Mercedes-BenzE-Class
2014Mercedes-BenzE-Class
2015Mercedes-BenzE-Class
2016Mercedes-BenzE-Class
2015Mercedes-BenzGLA-Class
2016Mercedes-BenzGLA-Class
2016Mercedes-BenzGLC-Class
2016Mercedes-BenzGLE-Class
2017Mercedes-BenzGLS-Class
2014Mercedes-BenzS-Class
2015Mercedes-BenzS-Class
2016Mercedes-BenzS-Class
2017Mercedes-BenzS-Class

Browse Affected Vehicles

Affected Models

Mercedes-Benz AMG GTMercedes-Benz C-ClassMercedes-Benz CLA-ClassMercedes-Benz E-ClassMercedes-Benz GLA-ClassMercedes-Benz GLC-ClassMercedes-Benz GLE-ClassMercedes-Benz GLS-Class

Showing the first 8 affected models. Use the full affected vehicle list above for every tracked year.

Affected Years

20172016201520142013

This recall information is from NHTSA campaign 19V787000. This site is not affiliated with NHTSA. Contact your dealer or call NHTSA's Vehicle Safety Hotline at 1-888-327-4236 for more information.

Data synced from NHTSA on Apr 27, 2026