Skip to main content
Car Safety DB

NHTSA Campaign Number

24V372000

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Reported to NHTSA: May 28, 2024

Key Takeaways

  • Recall 24V372000 currently maps to 1 tracked vehicle-year page across 1 make.
  • This page summarizes the official defect description, safety consequence, and remedy text published by NHTSA for this campaign.
  • This is a campaign-level lookup, not a VIN-level clearance result. Use a VIN lookup before assuming your specific vehicle is still open.

Useful Next Steps

Check a VIN for an open recallRead what to do after a recall noticeBrowse more electrical recallsOpen an affected vehicle page

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

Safety Consequence

A sudden loss of drive power increases the risk of a crash.

Remedy

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

What This Recall Page Shows

This page summarizes a single NHTSA recall campaign, including the defect description, safety consequence, and manufacturer's remedy. The affected vehicles listed below are the make/model/year combinations tracked in our database — this is not a VIN-specific result. To check whether your individual vehicle is covered by this recall, enter your 17-digit VIN at nhtsa.gov/recalls. Click any vehicle below to view its full safety profile.

VIN recall lookup guideWhat to do after a recallMore electrical recalls

Affected Vehicles (1)

YearMakeModel
2024Mercedes-BenzEQS

Browse Affected Vehicles

Affected Models

Mercedes-Benz EQS

Affected Make + Year Views

2024 Mercedes-Benz

Affected Years

2024

Related Electrical Campaigns

These campaigns share the same broad recall component family, so they are useful if you want to compare how similar issue types appeared across other vehicles and time periods.

26V248000ELECTRICAL SYSTEMJaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2024 Land Rover Range Rover Velar and Land Rover Discovery, 2020-2023 Land Rover Range Rover Evoque, 201…35 tracked vehicle pages · Apr 17, 202626V225000ELECTRICAL SYSTEMChrysler (FCA US, LLC) is recalling certain 2025-2026 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Ram 3500 Cab Chassis, Ram 4500 Cab Chassis, and Ram 5500 Cab Chassis vehicl…6 tracked vehicle pages · Apr 9, 202626V188000ELECTRICAL SYSTEMNissan North America, Inc. (Nissan) is recalling certain 2026 LEAF vehicles. The high voltage battery may have internal damage that can cause a short circuit within the battery mo…1 tracked vehicle pages · Mar 26, 202626V185000ELECTRICAL SYSTEMVolkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jetta and Taos vehicles. The instrument panel may fail to display warning lights or gauges. As such, these …2 tracked vehicle pages · Mar 25, 2026

This recall information is from NHTSA campaign 24V372000. This site is not affiliated with NHTSA. Contact your dealer or call NHTSA's Vehicle Safety Hotline at 1-888-327-4236 for more information.

Data synced from NHTSA on May 4, 2026