2009 Saturn Outlook Air Bags & Restraints Problems

IF THE STEEL CABLE BECOMES FATIGUED AND SEPARATES, THE SEATBELT MAY NOT PROPERLY RESTRAIN THE SEAT OCCUPANT INCREASING THE RISK OF AN INJURY IN A CRASH. FAILURE OF THE SIDE IMPACT AIR BAGS AND SEAT BELT PRETENSIONERS TO DEPLOY IN A CRASH INCREASE THE RISK OF INJURY TO THE DRIVER AND FRONT SEAT OCCUPANT.

LOWERING THE 2ND ROW SEAT BACKS BROKE THE CENTER SEAT BELT BUCKLE (RECEIVER) SO THAT THE SEAT BELT CANNOT BE USED. WHEN I CONTACTED MY LOCAL GM DEALER REGARDING REPAIR AND TO ASK IF THERE IS A LIFETIME WARRANTY ON THE SEAT BELTS, I WAS TOLD "NO. THE REPAIR IS $240." PLEASE LET ME KNOW IF THERE IS A LIFETIME WARRANTY ON SEAT BELTS OR IS IT JUST GOOD CUSTOMER RELATIONS BY THE MANUFACTURERS SUCH AS HONDA THAT DO GUARANTEE THEM. THE BARE STEEL MOUNT HAS SHARP EDGES SO I PUT A CLOTH AND TAPE OVER IT TO PROTECT MY PASSENGERS FROM INJURY. MY VEHICLE WAS STATIONARY IN MY GARAGE WHEN THIS OCCURRED.

MIDDLE ROW OUTBOARD SEATBELTS NEEDED REPLACING IN 2016; GM WOULDN'T WARRANTY THEM, EVEN AFTER I ASKED THEIR SAFETY DEPARTMENT 2X. I REPLACED THEM WITH NEW ONES FROM GM, AND THOSE SEATBELTS ARE NOW COMING APART. THIS IS AN ONGOING PROBLEM. PICTURES ATTACHED ARE CURRENT.

RECALLS 14030, 14187, 15240 DEALER CONTACTED TO PERFORM RECALLS REFUSED TO CALL BACK WITH APPOINTMENT DATE.

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THE SECOND-ROW PASSENGER'S SIDE SEAT BELT MALFUNCTIONED AND CEASED AND WOULD NOT LATCH SECURELY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER COLE KRUM CHEVROLET LOCATED AT 12707 US-131, SCHOOLCRAFT, MI 49087 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 10V375000 (SEAT BELTS). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 130,000.

VEHICLE WAS TRAVELING ON HIGHWAY DRY PAVEMENT WHEN RAIN CONDITION CAME ON SUDDENLY. THE VEHICLE BEGIN TO LOOSE CONTROL AND STEERING WAS SLOPPY WHEN TURNING INTO SKID. THE VEHICLE THEN SLID SIDEWAYS HITTING A DITCH HEAD ON, AT WHICH TIME FRONT AIR BAGS FOR PASSENGER AND DRIVER FAILED TO DEPLOY AT HIGH IMPACT, THE VEHICLE THEN ROLLED THREE TIMES WITH CRUSH ZONES ON THE SIDE AND SIDE IMPACT OR CURTAIN BAGS FAILED TO DEPLOY. THE ROOF, THE SIDE(S), AND FRONT WERE ALL CRUSH IMPACTED AND WITH OUT DEPLOYMENT OF SAFETY MEASURES. LASTLY THE ON-STAR SERVICE FAILED TO NOTIFY OF CRASH FOR EMERGENCY DISPATCH AND SERVICE WAS ACTIVE. THE ANTENNA DOES NOT APPEAR TO OF BEEN CRUSHED, AND SYSTEM SHOULD OF ALERTED AFTER FRONTAL IMPACT AND FAILED. COMPLAINTS WERE LODGE WITH FEDERAL FTC AGAINST THE DEALERSHIP FOR FAILURES TO ADDRESS RECALLS FOR SAFETY EQUIPMENT, (BAGS, SEAT BELTS, TRANSMISSION ETC) ALSO STATE OF MICHIGAN SOS DIVISION FOR AUTOMOTIVE REGULATION (SECRETARY OF STATE) COMPLAINT WAS ALSO FILED WHEN PURCHASING VEHICLE FROM DEALERSHIP PATSY LOU OF FLINT MI DECEMBER 24TH 2014. OCCUPANTS SUFFERED SPINAL AND NECK INJURIES RESULTING FRO ROLL OVER.

AFTER FOLDING THE SECOND ROW SEATS FLAT TO MOVE SOME LIGHTWEIGHT DONATIONS I HAD TROUBLE WITH THE DRIVERS SIDE 2ND ROW SEAT BELT RECEIVER. I WAS DRIVING WITH MY 7 YEAR OLD DAUGHTER PROPERLY RESTRAINED AND THE SEAT BELT CAME UNLATCHED AND SHE WAS UNPROTECTED. THIS HAPPENED ON TWO MORE OCCASIONS AND THEN I INSPECTED THE SEAT BELT RECEIVER COVER AND NOTICED IT WAS CRACKED. I FOUND NHSTA SERVICE BULLETIN NUMBER 10V37500 / GM RECALL NO. N100243 AND FEEL AS THOUGH THIS RECALL DESCRIBES MY ISSUE EXACTLY. I BROUGHT THIS TO THE ATTENTION OF MY DEALER, SUBURBAN CADILLAC/GMC IN TROY, MI AND THEY STATED MY VIN DID NOT APPLY TO THIS ISSUE. I CONTEND THAT IT SHOULD AND THEY SAID TO CONTACT YOU. I PAID $203.40 TO HAVE IT REPAIRED. *TR

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THE REAR DRIVER SIDE SEAT BELT LOCKING MECHANISM BECAME FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V375000 (SEAT BELT). THE FAILURE MILEAGE WAS 38,000.

VEHICLE DISPLAYS THE "SERVICE AIR BAG" LIGHT AT 42000 MILES. *TR

SERVICE AIRBAG WARNING ON DASH DISPLAY. TOOK CAR INTO LOCAL GM DEALERSHIP IN DECEMBER 2011. SERVICE REP. STATED DIAGNOSTICS REVEALED A BAD AIRBAG WIRING HARNESS AND A MALFUNCTIONING AIR PRESSURE SENSOR IN ONE TIRE. THE SERVICE DEPARTMENT JERRY RIGGED THE WIRE HARNESS TO DISABLE THE DASH WARNING AND ORDERED PARTS. SERVICE DEPT. REPLACED THE FAULTY PARTS THE FOLLOWING WEEK. 1/2/2012 SERVICE AIRBAG WARNING ON DASH DISPLAY AGAIN. HAVE AN APPOINTMENT TO GET CAR SERVICED. *TR

THE PASSENGER-SIDE SEAT BELT IN THE MIDDLE ROW RELEASES UNEXPECTEDLY -- JUST POPS UNBUCKLED FOR NO APPARENT REASON. AFTER THIS HAD HAPPENED REPEATEDLY, I HAD THE BUCKLE ASSEMBLY REPLACED AT MY COST, ABOUT A MONTH AGO (AUGUST, 2012). IT HAS HAPPENED TWICE SINCE THEN, TO TWO DIFFERENT PASSENGERS. I WAS TOLD AT THE DEALERSHIP, "WE KNOW THERE HAVE BEEN PROBLEMS WITH THESE BUCKLES." I WAS ALSO TOLD "IT IS EXTREMELY SENSITIVE, BE CAREFUL NOT TO BUMP IT WHEN IT IS IN USE." OK, SO, IF THERE'S A CRASH, JUST BE CAREFUL NOT TO BUMP THE SEAT BELT BUCKLE ASSEMBLY SO THAT IT WON'T LET GO? THIS IS NOT SAFE AND NEEDS TO BE FIXED, BUT THE DEALERSHIP SWEARS THAT THERE IS NOTHING WRONG WITH MY BELT AND BUCKLE ASSEMBLY. THIS IS A VERY DANGEROUS PROBLEM THAT GM WILL NOT EVEN ACKNOWLEDGE. THE BUCKLES SHOULD NOT RELEASE WHEN "LIGHTLY BUMPED." THEY SHOULD NOT BE "HIGHLY SENSITIVE." THEY SHOULD BE BUCKLED UNTIL THEY ARE DELIBERATELY RELEASED BY THE PASSENGER! *TR