2009 Smart Fortwo Complaint Log

The contact owns a 2009 Smart Fortwo. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power. The vehicle was turned off, the contact waited, and then restarted the vehicle, and the vehicle operated as needed. The failure had occurred several times while driving. The contact stated that while depressing the brake pedal, the vehicle failed to brake immediately and drifted to the left. The brake pedal was depressed to the floorboard for the vehicle to come to a stop. The ABS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed that the ABS was faulty and retrieved Diagnostic Trouble Codes: 1314 and C1443. The contact stated that the front brake pads were replaced by the dealer, and the rear brake pads were replaced by a certified mechanic. The vehicle was not repaired for the failure to accelerate, and the failure persisted. The vehicle was purchased on July 17, 2025, and the seller kept the repair issues with the vehicle from the contact and failed to provide information on the previous repairs. The contact stated that the failure recurred after retrieving the vehicle. The manufacturer was not informed of the failure. The failure mileage was 74,254.

The contact owns a 2009 Mercedes-Benz Smart ForTwo. The contact received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer scheduled an appointment at the dealer; however, the dealer contacted the contact and decline to honor the recall repair appointment. The contact contacted two dealers and was informed that they do not perform repair on Mercedes-Benz Smart Cars. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2009 Mercedes-Benz Smart Fortwo. The contact received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer and several unknown dealers were contacted and informed the contact that they did not service Smart vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

When starting the car, the transmission will not respond to the shifter being put into any gear. A computer diagnostic says it is a communications issue. Mercedes, who sold the car to me new, refuses to do any repair work as they have discontinued Smart sales in the US. If the communications for the transmission fails during operation, this will be very dangerous. There are numerous reports on the internet of similar issues and owners trying to repair this themselves. Mercedes needs to be forced to repair what they have sold and represented. If this is a software update issue, who has the software to fix this issue? It is outrageous that NHTSA has not enforced these issues with Mercedes Benz of America.

The contact owns a 2009 Smart ForTwo. The contact stated that on multiple occasions when the vehicle was parked and the gear shifter was shifted, the transmission would only shift into neutral. Additionally, the contact stated that the vehicle failed to respond when the accelerator pedal was depressed. Additionally, the tire pressure warning light was illuminated. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The contact also received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling) however, parts to do the recall repair was unavailable. The manufacturer was not notified of the failure. The failure mileage was approximately 37,000. Parts distribution disconnect.

2008 Smart Fortwo has a recall open for reprograming the transmission computer because of rough shifting and bucking while shifting and lugging the engine to much before down shifting. Mine is a 2008 but the VIN was not included in the recall and I am having the same problems with mine. Can mine be added to the recall?

Fuel pump connectors cracked leaking fuel.

The contact owns a 2009 Smart ForTwo. The contact stated that while starting the vehicle, the air bag warning light was illuminated and would not turn off. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the driver’s side air bag replaced. The vehicle was not repaired but was pending repairs. The independent mechanic had to order the parts for the repair. The dealer was contacted however, the dealer was unable to confirm when the part would be available. The manufacturer had not been informed of the failure. The failure mileage was approximately 127,000.

The contact owns a 2009 Mercedes-Benz Smart ForTwo. The contact stated while attempting to have the vehicle repaired under NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling) but was denied repair due to the vehicle being a smart car. The manufacturer was informed of failure and told the contact that since the vehicle was not a Mercedes-Benz vehicle, they would not honor the recall repair. Parts distribution disconnect.

Electric fuel pump inlet and outlet nipples to fuel hoses broke and caused fuel leakage.

I SENT AN EMAIL NOT TO LONG AGO REGARDING MY SMARTFORTWO. I WANTED TO CANCEL OR DELETE MY COMPLAINT. APPEARS THAT MY ISSUE HAS NOTHING TO DO WITH KEY REPROGRAMMING. MY ISSUE IS LIKELY CLUTCH / ACTUATOR ISSUE. PLEASE CANCEL, DELETE, IGNORE THE COMPLAINT THAT IS IN ERROR. *TR

APPEARS THAT MY 2009 SMART FORTWO PASSION AND OTHERS ON THE INTERNET ARE BEING CONFRONTED WITH MANY OF THE SAME EXACT PROBLEMS. VEHICLE WILL NOT GO INTO R (REVERSE) AT TIMES AND THE KEYFOB MAY NEED TO BE REPROGRAMMED FOR NOT WORKING IN THE VEHICLE AT ALL. DON'T KNOW IF IT IS THE ELECTRONIC CONTROL MODULE, TRANSPONDER, OR WHAT. I DO KNOW THAT MANY OWNERS ARE FACING THE SAME CHALLENGE. NO NEED FOR A KEY REMAKE, THE KEYS JUST DO NOT TURN THE CAR ON AT ALL. THE PROGRAMMING EQUIPMENT AND OR ALL THAT TROUBLESHOOTING YET MERCEDES TOP EXECUTIVES HAVE NOT AND WILL NOT ADDRESS OWNER CONCERNS. I CAN PULL INTO A PARKING LOT, HANDLE MY BUSINESS IN LETS SAY A SUPERMARKET. COME BACK OUT TO THE CAR AND PUT IN REVERSE AND ONLY N (NEUTRAL) APPEARS. I HAVE TO GO FROM NEUTRAL TO DRIVE THEN REVERSE FOR THE VEHICLE TO GO INTO REVERSE. I BOUGHT THIS VEHICLE WITH 5 MILES ON IT AND HAVE OVER 100K. ONE DAY ON THE WAY TO WORK IT SHOOK BAD. I PULLED OVER. HAD TO BE TOWED BECAUSE THE KEY WOULD NOT TURN THE ENGINE ON AT ALL. GAVE IT SOME TIME, THE BATTERY, WINDOWS, RADIO AND DASH LIGHT UP, BUT THE IGNITION ABSOLUTELY NOTHING. AGAIN, I HAVE NOTICED ON SEVERAL SITES MANY OWNERS OF THE SAME VEHICLE ARE HAVING THE SAME ISSUES. THIS IS NOT AN ISOLATED ELECTRICAL PROBLEM. THE KEYS STOPPED WORKING MAY 20, 2020. THE REVERSE ISSUE HAS BEEN GOING ON FOR YEARS, DO NOT HAVE A TIME FRAME OF WHEN I FIRST NOTICED IT. THANKING YOU IN ADVANCE FOR THE OPPORTUNITY TO SHARE MY EXPERIENCE.*DT CONSUMER STATED SHE WOULD LIKE TO DISMISS COMPLAINT.*JB

I RECEIVED A LETTER FROM MERCEDES BENZ ON MONDAY 5/4/2020 LETTING ME KNOW THAT THERE WAS A RECALL ON MY CAR, A REAR INSULATION MAT IN THE ENGINE COMPARTMENT NEEDS TO BE CHANGED OUT TO AVOID A POSSIBLE ENGINE FIRE. I CALLED THE MB DEALERSHIP IN ANCHORAGE AND WAS TOLD THEY DO NOT WORK ON SMART VEHICLES. I CALLED THE PHONE NUMBER FOR MBUSA TO FIND A DEALERSHIP OR AN APPROVED TECH TO MAKE THE REPAIR. I LEFT A MESSAGE AND WAS CALLED BACK YESTERDAY 5/7/2020 BY [XXX]. HE TOLD ME THAT THERE WERE NO DEALERSHIP OR APPROVED REPAIR CENTERS IN ALASKA AND THAT SINCE I CHOSE TO LIVE REMOTE THAT 'UNFORTUNATELY' IT'S MY PROBLEM. I WROTE A LETTER TO THE COMPANY OFFERING THE SAME POSSIBLE OPTIONS TO GET IT FIXED THAT I HAD SUGGESTED TO HIM; 1) SEND THE PART AND I'LL FIX IT MYSELF; 2) SEND THE PART TO AN INDEPENDENT SHOP OF MY CHOICE AND PAY THEM TO FIX IT OR 3) SEND A TECHNICIAN TO THE MERCEDES BENZ DEALERSHIP IN ANCHORAGE TO PERFORM THE SAFETY RECALL REPAIR. THE LETTER WAS SENT BACK TO HIM AND HE CALLED ME TODAY TO REINTERATE THAT 'UNFORTUNATELY' MBUSA WAS NOT GOING TO DO ANY OF THESE THINGS AND THAT AS A SECOND OWNER OF THE CAR THEY HAVE FULFILLED THEIR OBLIGATION TO ME. IT'S MY PROBLEM TO GET IT TO A DEALERSHIP OF MY CHOOSING. ALL DEALERSHIPS ARE IN THE CONTIGUOUS 48 STATES. I ASKED HIM IF A LAW SUIT RESULTING FROM A FIREY DEATH WAS A CONCERN TO MBUSA OR IF THEY INFORM PEOPLE WHO PURCHASE THE VEHICLES THAT IF THEY CHOSE TO TAKE THEIR CAR WITHIN THE UNITED STATES TO AN AREA WITHOUT A DEALERSHIP THAT THEY WERE ON THEIR OWN. HIS RESPONSE WAS HE HAD NO IDEA WHAT DEALERSHIPS TELL PEOPLE AND AGAIN, WHILE THEY WOULDN'T LIKE TO HAVE MY CAR CATCH FIRE IT IS REALLY MY ISSUE. SEE ATTACHED CORRESPONDENCE. SO I AM IN A SPOT TO EITHER PARK IT OR DRIVE IT KNOWING I COULD HAVE A PROBLEM. I CAN'T EVEN SELL IT WITHOUT IT BEING FIXED. THIS IS NOW A FINANCIAL ISSUE & A SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CAR DOESN'T SHIFT FROM PARK TO REVERSE OR IT GOES INTO NEUTRAL THIS IS A SAFETY ISSUE .IM NOT THE ONLY PERSON WITH THIS ISSUE AND APPARENTLY SMART KNOWS OF THIS PROBLEM.THIS PROBLEM IS PUTTING PEOPLE INTO NEUTRAL WHEN THEY START AND LEAVING YOU IN THE ROAD..THEY NEED TO BE HELD RESPONSIBLE AND KNOWINGLY PUTTING PEOPLE AT RISK. I WAS SITTING IN A PARKING LOT WHEN I COULDN'T SHIFT INTO REVERSE . I'VE READ AND HEARD FROM OTHERS SMART IS SAYING A SOFTWARE ERROR

TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE, ENGINE COOLING). MERCEDES-BENZ OF WESTMINISTER (LOCATED AT 10391 WESTMINISTER BLVD, WESTMINISTER, CO 80020, 303-410-7800) PERFORMED THE REPAIR. AFTER THE REPAIR, THE VEHICLE BEGAN TO MAKE A BOOMING NOISE WHEN THE ENGINE AND/OR RADIO WERE ACTIVATED. THE CONTACT HAD NOT TAKEN THE VEHICLE BACK TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

TL* THE CONTACT OWNS A 2009 SMART FORTWO. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE ABS AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT MERCEDES-BENZ OF EDISON (LOCATED AT 910 US-1, EDISON, NJ 08817, (732) 394-1870) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 89,000. PARTS DISTRIBUTION DISCONNECT.

2009 SMART FORTWO PURE/PASSION. CONSUMER WRITES IN REGARD TO SAFETY NHTSA RECALL NOTICE #18V273. *AS THE CONSUMER STATED THE DEALER WAS TO ARRANGE HAVING THE VEHICLE REPAIRED LOCALLY DUE TO THE CONSUMER'S DISABILITY. THE DEALER DID NOT MAKE AN ARRANGEMENT THAT THE CONSUMER FOUND REASONABLE. *JS

TL* THE CONTACT OWNED A 2009 SMART FORTWO. THE CONTACT'S FRIEND WAS DRIVING HIS VEHICLE AT 60 MPH WHEN HE SMELLED PLASTIC BURNING INSIDE THE VEHICLE. MOMENTS LATER, SMOKE BEGAN TO ENTER THE VEHICLE FROM BEHIND THE DRIVER SEAT; NO WARNING LIGHTS ILLUMINATED DURING THE FAILURE. THE CONTACT'S FRIEND PULLED THE VEHICLE OVER AND WALKED TO THE REAR OF THE VEHICLE WHEN HE DISCOVER THAT FIRE STARTED FROM THE REAR LEFT BUMPER OF THE VEHICLE. THE CONTACT THEN RETRIEVED A BOTTLE OF WATER FROM THE VEHICLE AND TURNED THE VEHICLE OFF. THE FIRE BEGAN SPREAD AND COMPLETELY ENGULFED THE ENTIRE VEHICLE. THE CONTACT'S FRIEND THEN DIALED 911. FIRE AND STATE POLICE ARRIVED AT THE SCENE OF THE INCIDENT. THE FIRE WAS EVENTUALLY EXTINGUISHED. NO INJURIES OCCURRED DURING THE INCIDENT AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED DUE TO THE FIRE AND TOWED TO AN INDEPENDENT MECHANIC. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING) WITH HIS FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT HIM A QUESTIONNAIRE IN RELATION TO THE FAILURE. THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

TL* THE CONTACT OWNS A 2009 SMART FORTWO. WHILE DRIVING 40 MPH, THE CONTACT FELT HEAT COMING FROM THE REAR OF THE VEHICLE. THE CONTACT NOTICED THAT THE REAR CARPET AND PLASTIC FROM THE TRUNK COVER CAUGHT FIRE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED MERCEDES-BENZ OF TAMPA (LOCATED AT 4400 N DALE MABRY HWY, TAMPA, FL 33614, (813) 579-2138) WHERE AN APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED EMAIL ID NUMBER: 1-KEMGKL. THE APPROXIMATE FAILURE MILEAGE WAS 58,232.

IINTERMITTENTLY FAILS TO SHIFT INTO REVERSE WHEN STOPPED OR PARKED

WHILE DRIVING ON THE HIGHWAY THE CAR THE CAR BEGAN TO DECELERATE AND I HAD TO PULL OVER TO THE SIDE OF THE ROAD, I NOTICED THE CAR WAS ON FIRE BEHIND ME AND I JUMPED OUT OF THE CAR AS THE FIRE ENGULFED THE REMAINDER OF THE CAR.

POSSIBLE SAFETY ISSUE WITH SMARTCAR 2009, VIN: [XXX] INTERMITTENT ISSUE WITH GEARBOX SHIFTER NOT ALLOWING CAR TO BE SHIFTED INTO REVERSE. SAFETY ISSUE. WHEN TRYING TO BACK INTO A PARKING SPACE, OR LEAVE A PARKING SPACE. IF A SIMILAR SMARCARS ARE STUCK ON TRAIN TRACKS, AND CANNOT MANEUVER TO GET OFF THE TRACKS THIS COULD BE A VERY SERIOUS SAFETY ISSUE. THIS IS NOT A ONE OFF ISSUE, IT IS NOTED ON MULTIPLE INTERNATIONAL SMARTCAR BLOGS, HTTPS://WWW.SMARTCAROFAMERICA.COM/FORUMS/F4/REVERSE-DOES-NOT-ENGAGE-140961 HTTPS://WWW.SMARTCAROFAMERICA.COM/FORUMS/F353/WON-T-GO-INTO-REVERSE-SOMETIMES-33556/ HTTPS://WWW.YOUTUBE.COM/WATCH?V=4IWBPVZKSZE ADDITIONALLY, THE CONSOLE WILL SHOW A FLASHING "D" AND WRENCHES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ELECTRICAL FUSES TEND TO CAUSE ELECTRICAL SHORTS, WITH A/C COMING ON AND OFF AT ANY GIVEN TIME, OFTEN WHEN I HIT SPEED BUMPS. THE LIGHTS CAN BE CAUSED BY THIS AS WELL HITTING THE SIMPLE RIGHT CORNER TURN CAN POP THE LIGHT RIGHT OUT. I HAVE REPEATEDLY TOLD THEM THAT IT NEEDS BETTER SHOCKS. I HAVE REPLACED THE LIGHTS BOTH FRONT AND BACK AT A VERY MINIMUM OF 12 TIMES A YEAR. THAT'S RIDICULOUS IN MY EYES.IT SHOULD BE SMARTER THAN THAT!!!!

TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF OXNARD, 1511 AUTO CENTER DR, OXNARD, CA 93036, (805) 665-301) WAS CONTACTED AND CONFIRMED THAT THE PARTS AND TOOL NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND REFEREED THE CONTACT BACK TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONTACT STATES ISSUE HAS BEEN RESOLVED. *TT

SMART CAR RECALL I CONTACTED THE DEALERSHIP ON AUGUST 3, 2018 AND THEY WERE SUPPOSE TO CONTACT ME BACK - I AM STILL WAITING. THEY SAID THEY WOULD CONTACT ME ONCE THEY HAD PARTS AVAILABLE FOR THE RECALL.

TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BEDFORD (18122 ROCKSIDE RD, BEDFORD, OH 44146, (440) 439-0100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TODAY I RECEIVED A THIRD (3RD) RECALL NOTIFICATION FOR MY 2009 SMART FOUR TWO COUPE REAR ENGINE INSULATION MAT. THE NOTICE STATES THE CURRENT MAT COULD INCREASE THE RISK OF FIRE. EACH TIME I HAVE CONTACTED THE DEALER (55 MILES DISTANT) THEY HAVE INFORMED THEY ARE OUT OF STOCK OF THIS ITEM. I'VE ASKED THEM TO NOTIFY ME WHEN THE ITEM IS IN STOCK. I HAVE NEVER BEEN NOTIFIED. COULD YOU PLEASE LOOK INTO THIS APPARENT FIRE HAZARD. THIS HAS BEEN GOING ON FOR ALMOST 2 YEARS. I WOULD BE HAPPY TO INSTALL THIS EASY FIX IF THEY WOULD SEND ME THE INSULATION PAD ITSELF.

RANDOMLY, AFTER STARTING THE CAR AND SELECTING REVERSE, THE DASH DISPLAY DOESN'T DISPLAY 'R' OR IT FLASHES 'N', AND THE TRANSMISSION DOESN'T ENGAGE REVERSE GEAR. MOVING GEAR SHIFTER BETWEEN PARK AND DRIVE SEVERAL TIMES OR RESTARTING VEHICLE HELPS SOMETIMES. THIS WOULD BE VERY DANGEROUS IF NEEDING TO REVERSE IN AN EMERGENCY SITUATION AND THE CAR DOESN'T MOVE.

I WAS ON MY WAY TO SCHOOL, THE CAR BEGAN MAKING A GRINDING NOISE, AS I MOVED TO THE SHOULDER IT DIED AND THE STEERING WHEEL LOCKED UP, THE RADIO CUT OFF, THE HORN STAYED ON, ALL THE WIPERS WENT FULL FORCE AND THE DOORS LOCKED. WHEN I FINALLY KICKED THE DOOR OPEN I WENT TO THE FRONT OF THE VEHICLE AND OPENED THE GOOD. I BEGAN SO SMELL BURNING PLASTIC AND WENT TO THE DRIVER SIDE AGAIN. WHEN I GOT THERE, THERE WERE FLAMING DRIPS COMING FROM UNDER THE PANELS. I ATTEMPTED TO PUT THEM OUT BUT IT WAS FUTILE. I REMOVED MYSELF FROM THE SITUATION AND CALLED FIRE RESCUE. THE WHOLE THING TOOK 2 MINUTES BEFORE THE CAR WAS TOAST

TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED MERCEDES-BENZ OF SAN JOSE AT 408-214-3009 (LOCATED AT 3000 E CAPITOL EXPY, SAN JOSE, CA 95148) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED SMART CENTER OF LOUISVILLE AT ((502) 896-4411, 4156 SHELBYVILLE RD, LOUISVILLE, KY 40207) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I AM WRITING TO YOU TO VOICE A COMPLAINT I HAVE WITH MERCEDES-BENDS USA, LLC'S RECALL OF THEIR SMART VEHICLES, RECALL CAMPAIGN # 2018060010. IT CALLS FOR REPLACEMENT OF THE REAR INSULATION MAT, THAT IF NOT REPLACE COULD POTENTIALLY CAUSE A FIRE IN THE ENGINE COMPARTMENT. I HAVE CALLED SEVERAL OF THE LOCAL MERCEDES-BENDS DEALERSHIPS AND HAVE FOUND THAT THE NEAREST DEALERSHIP THAT CAN REPLACE THE MAT IS EITHER IN SALT LAKE CITY, UTAH OR SEATTLE WASHINGTON. I RESIDE IN HELENA MONTANA WHICH IS 485 MILES FROM SALT LAKE AND 590 MILES FROM SEATTLE. THESE DISTANCES ARE TOTALLY IMPRACTICAL FOR ME TO DRIVE TO WITH THIS VEHICLE. PLEASE REQUIRE MERCEDES-BENDS TO ESTABLISH A SMART MAINTENANCE FACILITY IN CLOSER PROXIMITY TO HELENA.

I BOUGHT THE CAR AND LESS THAN TWO WEEKS THE TRANSMISSION WENT THERE WAS FLASHING AND BEEPING AND THE CAR WOULD NOT GO INTO GEAR. I BOUGHT A 2009 AND IN 2008 THERE WAS A RECALL ON THAT MODEL FOR THAT TRANSMISSION PROBLEM SOMETIMES THE CAR WON'T START SOMETIMES NOW AND THE HOOD LATCH IS BROKEN

FAILURE TO REVERSE TRANSMISSION SOFTWARE CAR IS IN PARK WILL NOT GO INTO GEAR

WHILE DRIVING ON 2/7/2018 THE VEHICLES BLOWER MOTOR STOPPED WORKING. ON RETURNING HOME IT WAS DISCOVERED THAT MANY VEHICLE OWNERS ALSO HAVE HAD THE BLOWER MOTORS FAIL ON THEIR VEHICLES. ONE PERSON REPORTED 3 FAILURES. ANOTHER REPORTED THAT HIS DEALERSHIP ADVISED THAT SEVERAL "BAD" BLOWER MOTORS WERE SENT OUT. WAS FORCED TO DRIVE HOME ON -4 DEGREE WEATHER WITHOUT DEFROSTER.

ON FIVE OCCASIONS, SUDDENLY AND WITHOUT WARNING, MY SMART CAR SHIFTED IN TO NEUTRAL BY ITSELF WHILE DRIVING ON THE HIGHWAY. WHILE THE SHIFTER WAS IN DRIVE, THE INDICATOR BELOW THE SPEEDOMETER WAS BLANK, AND THE CAR WOULD NOT MOVE. THIS PROBLEM ALWAYS SEEMS TO OCCUR AFTER DRIVING AT HIGHER SPEEDS. I TOOK THE CAR INTO THE DEALERSHIP AND THEY CLAIMED TO HAVE REPAIRED THE PROBLEM WITH A COMPUTER REPROGRAM. AFTER THE "REPAIR" THE CAR HAD THE SAME PROBLEM. THIS IS A VERY SERIOUS SAFETY ISSUE BECAUSE THE CAR WITHOUT WARNING COMPLETELY LOSES POWER AND ON MORE THAN ONE OCCASION I HAVE ALMOST BEEN REAR ENDED.

DRIVER'S SIDE SEATBELT WILL NOT LATCH, I'M USING THE PASSENGER SIDE SEATBELT FOR NOW. I CAN'T HAVE A PASSENGER IN MY CAR BECAUSE OF THAT BROKEN SEATBELT. THIS HAPPENED ALREADY BEFORE, MAYBE A YEAR AGO AND MERCEDES BENZ OF GEORGETOWN WANTED ME TO PAY FOR IT AFTER BEING FIXED BUT I INSISTED THAT IT'S A SAFETY ISSUE AND I SHOULDN'T BE DRIVING FROM THEIR SHOP WITHOUT HAVING IT FIXED. SO FRUSTRATING SAFETY ISSUES THAT NO ONE WANTS TO TAKE CARE OF IT UNTIL SOMEBODY'S DEAD.

I REPRESENT THE OWNERS OF THIS 2009 SMART FORTWO VEHICLE. MY CLIENT DROVE THE VEHICLE HOME AFTER WORK AND PARKED IN THE GARAGE. APPROXIMATELY 30 MINUTES AFTER PARKING THE VEHICLE IN THE GARAGE, MY CLIENT WAS AWOKEN BY HIS SON WHO SMELLED SMOKE. MY CLIENT FOLLOWED THE SMOKE TO THE GARAGE WHERE HE FOUND THE VEHICLE ON FIRE. IT APPEARED THE FIRE STARTED IN THE ENGINE COMPARTMENT. THE FIRE SPREAD QUICKLY THROUGHOUT THE GARAGE AND INTO THE HOUSE. THE PROPERTY DAMAGE IS EXTENSIVE, INCLUDING TOTALING BOTH VEHICLES IN THE GARAGE AND EXTENSIVE PROPERTY DAMAGE TO THE HOME.

AIRBAGS DID NOT DEPLOY PASSENGER SIDE OF MY CAR WAS DEMOLISHED.

FIRST START OF THE DAY IT WILL NOT SHIFT INTO R OR D. IT WILL SHOW P AND N WHEN YOU SHIFT BUT IT WILL NOT GO INTO GEAR FOR REVERSE OR DRIVE. YOU HAVE TO RESTART THE CAR SEVERAL TIMES TO GET IT TO SHIFT. JUST SPOKE WITH SMART CAR ON THE PHONE AND THEY DENY KNOWING ANYTHING ABOUT IT. HOWEVER SEARCHING THE WEB YOU WILL SEE ITS VERY COMMON. ITS A FACTORY DEFECT THAT SMART CAR IS DENYING.

MY 2009 SMART FORTWO CAR CAUGHT ON FIRE YESTERDAY AND BURNED. WHEN I WAS PULLING INTO THE LOCAL POST OFFICE, THE CAR?S WINDSHIELD WIPERS CAME ON BY THEMSELVES AND THEN THE HORN BEGAN TO HONK AS WELL. I GOT INTO A PARKING SPACE AND TURNED OFF THE CAR. I SAW SOMETHING COMING FROM THE FRONT OF THE CAR BUT NO FLAMES. I GOT OUT AND WENT INTO THE POST OFFICE TO GET MY MAIL. WHILE IN THERE I HEARD SEVERAL PEOPLE YELLING THAT A CAR WAS ON FIRE. I RUSHED OUTSIDE TO SEE MY CAR FULLY ENGULFED IN FLAMES. I LOST ALL MY THINGS IN THE CAR; LAPTOP, TABLET, CELLPHONE AND MOST OF ALL ALL MY BUSINESS PAPERWORK, CONTACTS, ETC.

WHILE DRIVING MY VEHICLE, I HAD REACHED ABOUT 40 MILES PER HOUR AND THE CAR JUST DIED. I HADN'T DONE ANYTHING, THE CAR SIMPLY DIED. WHEN I FIRST ATTEMPTED TO TURN THE CAR BACK ON, IT WOULDN'T CRANK. THE LIGHTS, AIR EVERYTHING ELECTRICAL CAME ON, BUT THE CAR DIDN'T CRANK. AFTER WAITING A FEW MINUTES, I TRIED AGAIN AND LUCKILY THE CAR STARTED. BUT THIS SCARED ME AND SHOULD NOT HAVE HAPPENED.

THE PAINT ON MY 2009 RED SMART CAR IS PEELING. SOME SMART CARS HAVE BEEN RECALLED FOR BAD PAINT WHICH COULD LEAD TO LOSS OF THE WINDSHIELD OR ROOF; THE ADHESIVE IS LAID OVER THE PAINT AND IF THE PAINT SOME OFF THE ADHESIVE WILL TOO; THUS IS A SAFETY ISSUE. MY CAR WAS ORDERED IN 2008, BUT I PURCHASED IT IN 2009. I HAVE CONTACTED THE DEALERSHIP, AND THE SMART HEADQUARTERS AND SPOKE WITH ADAM. I HAD THE ESTIMATE OF HOW MUCH IT WOULD COST TO REPAINT OR REPLACE THE PANELS ON THE CAR. THIS WAS PART OF A "GOODWILL OUT OF WARRANTY GESTURE." ADAM FROM HEADQUARTERS CALLED ME TODAY AND INFORMED ME THAT THEY WOULD NOT HONOR THE REPAIRS. I'M SO SAD. I'M A SENIOR AND I SAVED UP FOR 3 YEARS TO GET THAT CAR NEW. I HAVE TAKEN IMPECCABLE CARE OF IT, AND IF YOU GOOGLE "RED SMART CARS WITH PEELING PAINT ISSUES" YOU WILL FINE MANY POSTINGS. I'M STUCK WITH THIS CRAPPY LOOKING CAR. IT LOOKS AWFUL. I'M NOT GOOD ON THE COMPUTER, BUT WILL TRY TO GET SOMEONE TO TAKE PHOTOS AND SEND THEM IN. I HAVE BEEN THE SOUL OWNER OF THE CAR, I HAD WASH IT WITH WATER, AND IT IS GARAGE KEPT. I ONLY HAVE 54,000 MILES ON IT. THE STRESS HAS MADE ME QUITE DEPRESSED AS GETTING IN THE CAR I HAVE TO BE REMINDED OF HOW IT LOOKS. THIS CAR WAS TO BE MY LAST CAR DUE TO MY AGE. SO NOW, WHEN SOMEONE ASKS HOW I LIKE MY SMART CAR, I GIVE THEM THE TOUR AROUND MY CAR SO THEY CAN SEE FOR THEMSELVES. THEY JUST SHAKE THEIR HEADS IN AMAZEMENT. I THEN TELL THEM THAT MERCEDES/SMART WILL NOT MAKE IT RIGHT. THIS IS WRONG. VERY POOR CUSTOMER SERVICE.

FUEL LEAK OF UNKNOWN ORIGIN/CAUSE WHILE STATIONARY, FORMING A PUDDLE BENEATH THE VEHICLE OVERNIGHT. VEHICLE OTHERWISE IN PRISTINE CONDITION. NO ACCIDENT OR OTHER IMPACT TOOK PLACE -- NORMAL DRIVE HOME, GARAGED THE CAR, FOUND PUDDLE IN THE MORNING AND GARAGE FILLED WITH GAS FUMES, OBSERVED DRIPPING FROM UNDERSIDE OF CAR.

FUEL PUMP CONNECTOR CRACKS

WMEEK31X09K[XXX] INTERMITTENTLY FAILS TO SHIFT INTO DRIVE OR REVERSE WHEN WHEN CAR IS STATIONARY. MOST OFTEN, THIS IS UPON STARTING THE CAR AND ATTEMPTING TO CHARGE NGE FROM P FOR THE FIRST TIME. AT TIMES THE TRANSMISSION INDICATOR SHOWS N WHEN THE GEAR SHIFT IS IN R OR D. OTHER TIMES IT IS BLANK. SHIFTING INTO PARK AND THEN BACK TO THE GEAR SOMETIMES RESOLVES THE ISSUE FOR THE TIME BEING. OTHER TIMES, TURNING THE CAR OFF AND THEN RESTARTING TEMPORARILY RESOLVES THE ISSUE. MOST RECENT OCCURRENCE TO DATE: MAY 17, 2018. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

WITHIN THE SPACE OF THREE MONTHS, IN THE MIDDLE OF DRIVING MY SMARTCAR, MY DASH DISPLAY HAS GONE FROM SHOWING D (FOR DRIVE) TO N AND THEN FLASHING THREE VERTICAL BARS. I HAVE LOST ALL CONTROL OF DRIVING THE CAR AND LUCKILY THERE WAS SPACE ON THE SIDE OF THE ROAD TO COAST TO A STOP. WHEN TRYING TO TURN THE CAR BACK ON, THE THREE BARS REMAIN. THERE IS A WAY THROUGH THE SHIFTER TO RESTART THE CAR OR AT LEAST GETTING IT INTO NEUTRAL. A SERIES OF PUMPING THE BRAKE, TURNING THE START KEY AND TRYING TO MOVE THE SHIFTER BACK AND FORTH THROUGH GEARS. EVENTUALLY, THE CAR WILL START. UNFORTUNATELY, THE THREE BARS OF DEATH (AS NICKNAMED ON THE SMART CAR FORUMS) CAN HAPPEN FOR ANY NUMEROUS TYPES OF FAULTS SUCH AS WEAK BATTERY TO FAULTY COMMUNICATION WITH THE TRANSMISSION, TO HEATER/AIR CONDITIONING OPERATING UNIT IS DEFECTIVE. THE LIST IS LONG. THE PROBLEM IS MY CAR HAS COMPLETELY STOPPED WORKING IN THE MIDDLE OF THE ROAD WITHOUT WARNING AND THIS COULD BE VERY DANGEROUS. *TR

I AM ORIGINAL OWNER SINCE FEB 09 (MANF 12/08) AND ITS NOW 7 YRS OLD AND REQS NEW BATTERY. LIFTING UP FLOOR MAT TO REMOVE OLD BATTERY I NOTICED STICKY RED OILY SUBSTANCE (UNKOWN SOURCE BUT NOW SUSPECT BATTERY VAPOR CONDENSATION) AROUND TOP OF COMPARTMENT (MOSTLY WHERE HOLDDOWN BRACKET CONNECTS). REMOVING THE BATTERY THEN EXPOSED CORRODED FLOOR PAINT FROM BATTERY ACID. IN ATTEMPTING TO CLEAN UP THE MESS, I HAD TO REMOVE THE BATTERY VENT TUBE EXITING THE FLOOR. THIS TUBE HAD A SPIDER NEST INSIDE ABOUT 2" FROM OPENING. WD40 DID NOT PENETRATE NESTS END SEALS & HAD TO EXTRACT SPIDER & NEST MANUALLY. I CAN NOT PROVE THIS IS SAFETY RELATED BUT IM WONDERING IF OTHER VENTED BATTERY CARS HAVE THIS VENT BLOCKAGE-CORROSION PROBLEM AND ALSO IF THESE BLOCKED FUMES WERE TOXIC TO OCCUPANTS OF MY CAR? I TOOK SOME PHONE PHOTO EVIDENCE. ON UNRELATED PROBLEM. IN THE LAST 1-2 YEARS I ALSO HAVE THE PEELING TOP CLEARCOAT PROBLEM REPORTED BY OTHER OWNERS OF 2009 RED PAINT (NON METALIC) WHICH IS PRIMARILY ON HOOD PANEL & OTHER TOP SURFACES EXPOSED TO DIRECT SUN WHICH LEAVES THE DULL RED BASE COLOR OF THE PLASTIC PANELS. (THIS IS ONLY EXHIBITED ON 2009 RED MODELS). *TR

TL* THE CONTACT OWNS A 2009 SMART FORTWO. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION SHIFTED INTO NEUTRAL WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD COMPLETELY SHUT OFF, CAUSING THE BRAKES AND STEERING WHEEL TO FAIL. THE VEHICLE WAS TAKEN TO WORLD WIDE MOTORS, INC (3900 E 96TH ST, INDIANAPOLIS, IN 46240) WHERE THEY UPDATED THE SOFTWARE SYSTEM IN THE VEHICLE; HOWEVER, THE SAME FAILURES OCCURRED MULTIPLE TIMES. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 41,000. *TT UPDATED 12/12/18*JB