2013 Subaru BRZ Complaint Log

The contact owns a 2013 Subaru BRZ. The contact stated while driving approximately 30 MPH, the vehicle stalled. The contact stated that several unknown warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed with maintenance failure. The contact discovered NHTSA Campaign Number: 18V772000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 58,498.

From the very first day I had these brakes pads installed they performed terribly. At low speeds, under 25mph, they would shriek and slightly shake the vehicle; far worse response at higher speeds. I read somewhere online that the remedy for this problem was to "wed" the pads to the existing rotors. So, I performed that as best as I could in a safe and sound manner which resulted in a continuation of the same sounds and violent pitching during braking. I continued to use them for about 4K miles until one day I approached a red stop light and stood on the brakes to make my vehicle stop and it barely responded in time to not cause an accident. I took my car to a dealership mechanic to review and their finding was that the pads severely warped my rotors and they needed to be fully replaced, pads and rotors. Cost me an additional $200 in labor on top of what I paid for parts. My car is now performing as it had in the past. I specifically requested and kept the parts that the dealership mechanic replaced as the Brembo pads were highly suspect to start with and I wanted to provide them as support for my claim here. If they're needed please reply back with an address to ship them to. Never once in the time I've driven my vehicle had I experienced that type of safety hazard before ~ 90K miles from November of 2012. This brake product should not be deemed safe for public roads.

We took the car into the dealership due to an engine light being on and the recall was something they informed us about and we decided to take care of it all at the same time. We have never recieved safety recall information from Subaru. My Son owned the car prior to us and purchased from Subaru dealership. After several weeks of the car being at the dealership and a very large bill we picked up the car and drove 14 miles and the engine light went on again. We returned the car to dealership and they had it another week at least and we picked it up again with no further engine light coming back on. The engine light never turned back on even when the car stalled out and heard a banging sound. We had car towed to Subaru dealership. The car has been there for several weeks and now they are telling us we need to pay 8000.00 to fix. The car seemed to have lost power after we had recall and feel that the our safety was at risk and my Sons safety as well due to not receiving safety recall notification and service of the recall not resolving the issue with the motor in fact making it worse. Subaru of America has let us know they have no responsibility and will not assist us with any repairs even though our car is stuck in another state and clearly this has been an ongoing issue with this make, model, and year. I had experienced the pressing on the brake and feeling acceleration but I thought maybe my foot had slipped or something as it only happened once. I am thankful that we were only driving between 35 and 45mph when the car actually died while driving.

Took my 2013 BRZ Limited in for the Valve Spring recall. After work completed I was unable to get my car home before I had severe knocking, CEL, and power failure. Car was at dealership for over a month. After I got it back it's been driven 10k miles and has a rod bearing failure and all the same symptoms - power loss, grinding/knocking, and dash lights lit up.

BLOWN SHORT BLOCK / CRACKED CYLINDER HEAD, BROKEN CONNECTING ROD, $7000+ ESTIMATES FOR ENGINE REBUILD. MY BRZ STALLED WHILE TRAVELING ON THE FREEWAY.

The contact owns a 2013 Subaru BRZ. The contact stated while driving 70 mph, he heard an abnormal sound coming from the engine. The vehicle loss motive power and stalled. There was no warning light illuminated. The vehicle was not drivable. The vehicle was towed to the residence. The vehicle was then taken to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 18V772000 (Engine and Engine Cooling) however, the Vin was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 81,000.

I HAD MY BRZ RECALL REPAIR IN THE SPRING OF 2019. IT TOOK ABOUT 3 WEEKS FOR THE SUBARU DEALER TO FIX THE SPRING VALVE. WHEN I RECEIVED IT BACK, MY ENGINE FELT A LITTLE ROUGH AND HAD A HIGH IDLE AND MADE SOME NOISE. DUE TO THE PANDEMIC I HAVE NOT DRIVEN MUCH SINCE THE REPAIR, SO I DIDN'T NOTICE TOO MUCH OF AN ISSUE, BUT WAS PLANNING TO GO BACK TO THE DEALER WHEN COVID WAS LESS OF A RISK. TODAY, I DROVE MY CAR MAYBE 500 MILES SINCE THE REPAIR, AND AS I ACCELERATED ON TO THE HIGHWAY MY CAR STARTED REVVING REALLY HIGH, CHECK ENGINE LINE FLASHED ON AND THE CAR LOSE POWER AND STOPPED. IF I PRESSED ON THE GAS, IT STARTED TO DECLINE IN SPEED AND ULTIMATELY STOPPED. I MADE MY WAY TO THE RIGHT LANE, HIT THE HAZARDS AND WAITED STRESSFULLY FOR A TOW TRUCK AS CARS SPED BY ME ON THE HIGHWAY. I UNDERSTAND THAT THERE ARE ISSUES LIKE I JUST EXPERIENCED SINCE THE RECALL FIX AND WANTED TO ADVISE YOU OF MY ISSUE. PLEASE LET ME KNOW WHAT I CAN DO TO GET THE CAR BACK UP TO SAFETY STANDARDS.

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO SUBARU OF EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020) TO HAVE THE RECALL REPAIR PERFORMED. APPROXIMATELY 3,000 MILES AFTER THE VEHICLE WAS REPAIRED UNDER THE RECALL, THE CONTACT'S SON WAS DRIVING AT 40 MPH AND HEARD AN ABNORMAL KNOCKING SOUND COMING FROM ENGINE PRIOR TO THE VEHICLE STALLING WITHOUT WARNING. THE VEHICLE WAS RESTARTED HOWEVER, THE VEHICLE STALLED AGAIN WITHOUT WARNING. DUE TO FAILURE, THE CONTACT HAD THE VEHICLE TOWED BACK TO THE SAME DEALER TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE ENGINE FAILED AND NEEDED TO BE REPAIRED OR REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 105,233.

THIS IS A COMPLAINT ABOUT THE WORK PERFORMED ON MY VEHICLE FOR THE WTY-84 RECALL. I BROUGHT MY VEHICLE INTO THE DEALERSHIP (ANNAPOLIS SUBARU). AFTER MULTIPLE ISSUES WITH THE WORKMANSHIP MY CAR'S ENGINE IS BLOWN. ANNAPOLIS SUBARU HAS STATED THAT THEY HAVE WORKED ON MY VEHICLE LONG ENOUGH AND WILL NOT FIX THE BLOWN ENGINE. THE WORK THAT WAS PERFORMED WAS DONE DUE TO NEGILENCE WHILE PERFORMING THE RECALL, REQUIRING THOUSANDS OF DOLLARS OF REPAIR, BEFORE THE RECALL WAS RESOLVED. THIS INCLUDED REPLACING MY HEAD DUE TO A VALVE ROCKER BECOMING DISLODGED IN THE ENGINE DURING A TEST DRIVE, BODY WORK THAT NEEDED TO BE FIXED, REPLACEMENT OF A CAM SPROCKET, AND REPLACEMENT OF MY ECU. NOW THAT MY ENGINE IS BLOWN, A COMMON ISSUE DUE TO THIS RECALL, ANNAPOLIS SUBARU IS STATING THAT THE ENGINE FAILURE IS NOT THEIR FAULT. THE RECALL SERVICE WAS PERFORMED AT 140,000 MILES. THE ENGINE FAILURE OCCURED 1000 MILES AFTER THE RECALL SERVICE WAS PERFORMED WHILE I WAS DRIVING THE VEHICLE. I HAD PREVIOUSLY CONTACTED THE DEALERSHIP DUE TO LOUD TAPPING NOISES COMING FROM THE ENGINE COMPARTMENT AND WAS DIRECTED THAT THE NOISES WERE NOT DUE TO ENGINE DAMAGE, BUT DUE TO THE HIGH PRESSURE FUEL PUMP.

ENGINE FAILURE FOLLOWING THE VALVE SPRING FACTORY RECALL. THE INCIDENT OCCURRED WHILE CRUISING ON A HIGHWAY. VEHICLE SUDDENLY LOST ALL POWER. ELECTRONICS STILL FUNCTIONAL.

ENGINE FAILURE WHILE DRIVING. ENGINE HAD RECALL WORK PREFORMED AT 33,266 MILES AND FAILURE HAPPENED AT 35,915

I TOOK MY 2013 SUBARU BRZ TO THE SUBARU DEALERSHIP FOR THE WTY84 FA20 VALVE SPRING RECALL ON DECEMBER 24, 2019. THE DEALERSHIP KEPT MY CAR FOR THREE MONTHS AND I PICKED UP MY CAR ON MARCH 31, 2020 AFTER THE REPAIRS WERE COMPLETED. TWO AND A HALF MONTHS LATER, AND ONLY 1,600 MILES SINCE THE REPAIRS, ON JUNE 19, 2020 MY CAR STARTED LOSING POWER WHILE I WAS DRIVING ON THE FREEWAY AND STALLED. I PULLED TO THE SIDE OF THE ROAD AND WAS NOT ABLE TO RESTART THE CAR. STRANDED, I HAD NO CHOICE BUT TO CALL A TOW TRUCK TO TOW MY CAR TO THE DEALERSHIP. THE TOW TRUCK DRIVER CHECKED THE BATTERY, WHICH WAS IN GOOD HEALTH, AND TRIED TO JUMP-START THE ENGINE BUT THE ENGINE WOULD NOT TURN OVER. HE CHECKED THE OIL LEVEL AND IMMEDIATELY SAW METAL SHAVINGS IN THE OIL ADHERING TO THE DIPSTICK. HE LATER TRIED TO START THE CAR AGAIN AND THIS TIME THE CAR STARTED BUT THE ENGINE WAS MAKING A LOUD HORRIBLE KNOCKING NOISE. AT THE DEALERSHIP, I WAS TOLD THAT THE ENGINE HAD A ROD KNOCK, AND POSSIBLE BROKEN ROD BEARING WITH SIGNS OF ENGINE FAILURE AND THAT I WOULD HAVE TO PAY $1,450 FOR A TEAR DOWN TO DETERMINE THE PROBLEM, AND ADDITIONAL FOR ANY REPAIRS. THERE HAVE NEVER BEEN ANY METAL SHAVINGS IN THE OIL PRIOR TO THE DEALERSHIP REPAIRS BEING DONE AND I HAVE NEVER HAD THESE PROBLEMS BEFORE. REGULAR OIL CHANGES HAVE BEEN COMPLETED EVERY 5,000 TO 7,500 MILES BY A LICENSED MECHANIC USING ONLY MOBIL 1 FULL SYNTHETIC MOTOR OIL AND OIL QUALITY AND LEVELS HAVE BEEN EXCELLENT BETWEEN CHANGES. THE CAR HAS 72,000 MILES AND HAS WORKED WONDERFULLY UP UNTIL NOW.

IN LATE 2018 I WAS NOTIFIED BY SUBARU OF THE VALVE SPRING RECALL FOR MY 2013 BRZ. I CARRIED MY CAR IN ON MARCH 31ST 2020 TO HAVE THE RECALL DONE. I PICKED MY CAR UP ON APRIL 9TH 2020. ON APRIL 14TH 2020, AFTER EXITING THE HIGHWAY, MY ENGINE STALLED AT A RED LIGHT. IT RESTARTED ON THE FIRST TRY WITH CHECK ENGINE LIGHT AND TRACTION LIGHT ON. I DROVE THE CAR DIRECTLY BACK TO THE DEALER TO CHECK THAT EVERYTHING WAS DONE CORRECTLY. THE DIAGNOSIS WAS FAULT P0017 AND THROTTLE BODY CARBON UP. THE TECHNICIAN PERFORMED AN ECM UPDATE AND CLEANED THE THROTTLE BODY AND RETURNED THE CAR TO ME. NO CHARGES WERE INCURRED. ON MAY 12TH 2020 WHILE DRIVING, THE CHECK ENGINE LIGHT AND TRACTION LIGHT CAME ON ONCE AGAIN. I AGAIN BROUGHT THE CAR BACK INTO THE DEALER TO BE CHECKED OUT. THE DIAGNOSIS WAS FAULT P0171 SYSTEM TOO LEAN. CHECKED FOR LEAKS AND FOUND NONE. THE MASS AIR FLOW SENSOR WAS CLEANED AND THE CAR RETURNED TO ME. NO CHARGES WERE INCURRED AS IT WAS ADMITTED THAT DEBRIS COULD HAVE GOTTEN IN THE SENSOR WHILE THE ENGINE WAS OPEN PERFORMING THE RECALL. ON JUNE 4TH 2020 , AFTER EXITING THE HIGHWAY, THE ENGINE STALLED AGAIN. THIS TIME 5 TRIES TO RESTART THE ENGINE WERE TO NO AVAIL. ON THE 6TH TRY THE ENGINE FINALLY RESTARTED WITH NO WARNING LIGHTS ON. I DROVE THE CAR BACK TO THE DEALER. MY CAR WAS KEPT FOR 1 WEEK AND THE DIAGNOSIS WAS A BAD MASS AIR FLOW SENSOR. I WAS CHARGED $651.44 TO REPLACE THE SENSOR. MY CAR WAS RETURNED TO ME ON JUNE 12TH 2020. ON JUNE 13TH 2020 THE CHECK ENGINE LIGHT AND TRACTION LIGHT WAS BACK ON. WHEN I CARRIED MY CAR IN ON MARCH 31ST 2020, THERE WERE NO PRIOR ISSUES WITH THE ENGINE OR ANY OTHER COMPONENT ON THE VEHICLE. THE CAR DROVE AND FUNCTIONED PERFECTLY FINE. THERE HAVE MANY COMPLAINTS ABOUT THE BRZ RECALL MAKING ENGINES. I BELIEVE I'VE FELL VICTIM TO THIS. PLEASE INVESTIGATE THE SUBARU/TOYOTA VALVE SPRING RECALL FOR 2013 BRZ AND FRS. *TR

MY 2013 SUBARU BRZ WAS RECALLED AND "REPAIRED" FOR FAULTY VALVE SPRINGS AT MAGUIRE SUBARU IN ITHACA, NY IN SPRING 2019 AT 45,000 MILES. 700 MILES LATER ON JUNE 6, 2020, I EXPERIENCED A CATASTROPHIC ENGINE FAILURE WHILE I WAS DRIVING IN MOTION! MAGUIRE HAS HAD MY CAR FOR 8 WEEKS NOW. AFTER A SHORT BLOCK REPLACEMENT, THEY DECIDED TO REPLACE WHOLE ENGINE WHICH IS NOW ALSO EXPERIENCING MORE VALVE PROBLEMS. WHEN WILL THIS BE RESOLVED???? RECALL THE RECALL??

VALVE SPRING RECALL (SUBARU RECALL WTY-84 AND NHTSA ID 18V-772) WAS PERFORMED AUG-SEP 2019. ON MARCH 16, 2020 WHILE DRIVING, THE CAR WAS EXPERIENCING ROD KNOCK AND HAD TO BE PULLED OFF THE ROAD AND TOWED TO FARRISH SUBARU IN FAIRFAX, VA. THE CAR'S ENGINE WAS TORN DOWN, SHORT BLOCK AND LONG BLOCK. FOUND A BEARING FAILURE DUE TO OIL STARVATION. IT IS NOW MAY 28, 2020, OVER 10 WEEKS SINCE THE CAR WAS TOWED TO THE DEALERSHIP AND I STILL DO NOT HAVE MY CAR BACK. I HAVE SR #[XXX] CASE NUMBER WITH SUBARU OF AMERICA WHO I CONTACTED TO GET INVOLVED. THERE ARE NUMEROUS COMPLAINTS ON THE INTERNET ABOUT SUBARU BRZ, SCION FRS, TOYOTA 86S HAVING SERIOUS ENGINE PROBLEMS WITH A LOT HAVING SERIOUS ENGINE PROBLEMS AFTER THE RECALL NUMBERS STATED ABOVE. THIS IS A VERY SERIOUS AND DANGEROUS PROBLEM THAT NEEDS IMMEDIATE ATTENTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

HAD FACTORY VALVE SPRING RECALL COMPLETED BY SUBARU. THE ENGINE SEIZED WHILE DRIVING AFTER THE VALVE SPRINGS WERE REPLACED. THE SUBARU DEALERSHIP SAYS THE CAR NEEDS AT A MINIMUM AN ENGINE SHORT BLOCK, HEADS AND VALVE WORK.

IN MARCH 2019, I HAD MY BRZ BROUGHT TO A SUBARU DEALER FOR A VALVE SPRING RECALL. IT TOOK THE DEALERSHIP THREE TIMES BEFORE THEY GOT IT RIGHT, AND 5000 MILES LATER, MY ENGINE IS BLOWN UP. I'VE READ ON SEVERAL WEBSITES THAT THIS HAS BEEN HAPPENING TO MANY OTHER BRZ AND TOYOTA FRS OWNERS/CARS. I HAD 47,000 MILES ON THIS VEHICLE WITH NO PROBLEMS WHATSOEVER BEFORE I BROUGHT IT IN FOR THE RECALL. NOW I HAVE A BROKEN/BLOWN OR REPAIRABLE ENGINE ON MY HANDS. I WAS DRIVING HOME ONE NIGHT ON THE FREEWAY, WHEN I HEAR THIS HORRIBLE KNOCKING NOISE AND MY CAR LOST POWER AND THEN SHUT DOWN. I HAD TO PULL OVER TO THE SIDE OF THE ROAD AND CALL AAA FOR A TOW. THE DEALERSHIP IS TELLING ME IT WILL COST OVER $8000 TO REPLACE. THIS IS UNACCEPTABLE! SO I AM FILING A COMPLAINT.

ON JULY 17 2019 WE BOUGHT THE 2013 SUBARU BRZ FROM A BMW DEALERSHIP. AT THE TIME OF SALE WE WERE ADVISED THAT THE VEHICLE HAD AN OPEN RECALL, THEREFORE WE HAD ASKED THAT THE RECALL BE SERVICED PRIOR TO TAKING POSSESSION OF THE VEHICLE. THE SERVICE WAS COMPLETED AT ANOTHER DEALERSHIP ON JULY 26, 2019. LESS THAN 4 MONTHS LATER ON NOVEMBER 17, 2019, SHORTLY AFTER DRIVING ON THE FREEWAY THE CHECK ENGINE LIGHT ILLUMINATED AND THERE WAS A CLICKING TYPE NOISE COMING FROM THE ENGINE, THE VEHICLE SEIZED AND WOULD NO LONGER MOVE. THE VEHICLE WAS TOWED TO A SUBARU DEALERSHIP WHO ADVISED THE CODE WAS READING 'INTERNAL ENGINE FAILURE'. WHEN CONFRONTED WITH THE COMPLAINTS ABOUT THE RECALL, IT WAS DISMISSED SAYING THAT THE RECALL HAD TO DO WITH THE TOP PART OF THE ENGINE AND THIS APPEARS TO BE COMING FROM THE BOTTOM. THEY ARE CURRENTLY WORKING TO TAKE APART THE ENGINE TO DETERMINE THE CAUSE TO HAVE IT COVERED UNDER THE LIMITED POWERTRAIN WARRANTY. BASED ON ALL COMPLAINTS IT APPEARS THIS ISSUE IS DIRECTLY RELATED TO THE SERVICE PROVIDED ON THE RECALL.

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT TOOK THE VEHICLE TO COURTESY SUBARU OF CHICO (896 EAST AVE, CHICO, CA 95926) TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). UPON RETURNING THE VEHICLE, THE CONTACT BECAME AWARE OF KNOCKING SOUND COMING FROM THE ENGINE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE KNOCKING SOUND PERSISTED. THE CONTACT STATED THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE KNOCKING SOUND WAS PROGRESSIVELY GETTING WORSE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE TAKEN BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

IN APRIL 2019, I BROUGHT MY 2013 SUBARU BRZ TO THE SUBARU DEALERSHIP FOR VALVE SPRING RECALL. ABOUT 5 MONTHS LATER WHILE I'M DRIVING HOME FROM WORK, MY CAR MAKING LOUD KNOCKING NOISE AND VIBRATE AGGRESSIVELY. I'M VERY FORTUNATE THAT I MAKE IT HOME SAFE. AFTER DOING SOME RESEARCH, I FOUND OUT I'M NOT THE ONLY ONE HAD ENGINE FAILURE AFTER VALVE SPRING RECALL DONE. I TOW MY CAR TO THE DEALERSHIP AND THEY SAID IT WILL COST $1800 TO TEAR MY ENGINE APART AND CHECK FOR PROBLEM. I CALLED SUBARU CORPORATE AND THEY SAID THIS IS WORKMANSHIP ISSUE AND I NEED TO DEAL WITH THE DEALERSHIP. NOW I'M STUCK WITH A DEAD CAR. MY CAR WAS PERFECTLY FUNCTION BEFORE THE RECALL DONE. PLEASE INVESTIGATE THIS ISSUE.

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT BOUGHT THE VEHICLE USED FROM AN INDEPENDENT MECHANIC. PRIOR TO THE CONTACT TAKING POSSESSION OF THE VEHICLE, IT WAS SERVICED AT WILSONVILLE SUBARU, 9200 SW BAILEY ST, WILSONVILLE, OR 97070, 503-946-9203) PER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). UPON TAKING POSSESSION OF THE VEHICLE, THE CONTACT HEARD A LOUD TICKING NOISE COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED; HOWEVER, AN UNKNOWN WARNING INDICATOR LATER ILLUMINATED AS THE CONTACT CONTINUED DRIVING. THE CONTACT CALLED THE DEALER AND THEY DID NOT ASSIST. THE VEHICLE WAS THEN TAKEN TO BUD CLARY SUBARU (961 COMMERCE AVE, LONGVIEW, WA 98632, 360-575-6868) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT IF THE FAILURE WAS LINKED TO THE RECALL, THE DEALER WOULD SERVICE THE VEHICLE FREE OF CHARGE. IF THE FAILURE WAS NOT LINKED TO THE RECALL, THE CONTACT WOULD HAVE TO PAY FOR THE DIAGNOSTIC TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,743.

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. WHILE DRIVING APPROXIMATELY 65 MPH, A KNOCKING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT AND THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

HAD THE VALVE SPRING RECALL DONE ON MY VEHICLE. AFTER MY VHEICLE WAS FIXED CAR WAS MAKING TICKING NOISE. BRANG THE CAR BACK TO DEALERSHIP TO CHICK ON TICKING NOISE AND SAID THAT THE CAR WAS FINE, BRANG VEHICLE IN A FEW TIMES AND ALWAYS GET THE SAME ANSWER ON 7/19/18 WAS DRIVING ON THE HIGHWAY AND CAR WAS MAKING RAPID TICKING NOISE ENGINE STARTED LOSING POWER AND ENGINE DIED ON HIGHWAY.

AFTER I PICKED UP MY CAR FROM COMPLETING THE VALVE SPRING RECALL WORK AT A LOCAL SUBARU DEALER, MY CAR CHECK ENGINE LIGHT AND THE TRACTION LIGHT TURNED ON IN LESS THAN 6 MILES DRIVING. I DROVE MY CAR BACK TO THE DEALER ON THE NEXT MORNING, AND THE DEALER TOLD ME THERE WERE ECM, CAM GEARS AND WIRING HARNESS ISSUES AND NEED REPLACEMENT. ISSUES ARE STILL UNRESOLVED AND I AM WAITING FOR THE DEALER AND SUBARU INVESTIGATION.

MY SUBARU BRZ WAS RECALLED FOR VALVE SPRINGS. I DROPPED OFF MY SUBARU ON JUNE 24TH FOR THE REPAIR. I WAS TOLD IT WOULD TAKE A FEW DAYS BUT THE CAR WAS NOT READY FOR PICK UP UNTIL SATURDAY JULY 20TH. WHEN I PICKED UP THE CAR I WAS CHARGED $33.00 FOR OIL FILTERS. WHEN I DROVE THE CAR OUT OF THE PARKING LOT THE CAR HAD NO POWER AND THERE WAS A NOISE COMING FROM THE CAR. I BROUGHT THE CAR BACK TO THE DEALER AND THEY SAID THAT THEY WOULD HAVE TO KEEP IT. IT IS NOW TUESDAY JULY 23RD AND I HAVE NO UPDATE AS TO WHAT IS WRONG WITH THE CAR OR WHEN IT WILL BE REPAIRED.

I PICKED UP MY CAR FROM GETTING A RECALL DONE (NHTSA ID 18V-772, SUBARU RECALL WTY-84) ON THE VALVE SPRINGS A FEW DAYS AGO. MY MOTOR WAS RUNNING GREAT AND I DIDN'T HAVE ANY PROBLEMS BEFORE THE RECALL. SINCE I GOT MY CAR BACK FROM THE RECALL, THERE HAVE BEEN SEVERAL NOISES COMING FROM THE ENGINE AND A BURNING SMELL ONCE THE CAR GETS UP TO TEMPERATURE. THERE IS A NOISE BRIEFLY UPON STARTUP WHICH LEADS ME TO BELIEVE IT IS OIL PRESSURE RELATED. THERE IS ALSO A HIGH PITCHED WHINING SOUND WHILE ACCELERATING. WHEN I'M CRUISING ON THE HIGHWAY, THERE IS AN OCCASIONAL, SPORADIC CLATTER THAT SOUNDS LIKE SOMEONE IS PLAYING A SNARE DRUM UNDER MY HOOD. THE DEALER CLAIMS THAT THE REPAIR WAS PERFORMED CORRECTLY. MANY PEOPLE HAVE HAD PROBLEMS WITH THEIR MOTORS AFTER THIS RECALL! IN FACT, THERE ARE MORE CARS THAT HAVE HAD PROBLEMS AFTER THE RECALL THAN WERE AFFECTED BY FAULTY VALVE SPRINGS TO BEGIN WITH! SOME PEOPLE HAVE BEEN RIPPED OFF BY THE DEALERS AND IT IS TOTALLY UNACCEPTABLE! ONE CAR BURNED TO THE GROUND TWO WEEKS AFTER THE RECALL! I LIVE IN THE MOUNTAINS AND IT'S SUMMER IN SOUTHERN CALIFORNIA AND I DON'T WANT TO START THE NEXT WILD FIRE FROM MY CAR CATCHING FIRE. I HAVEN'T BEEN DRIVING IT THE LAST FEW DAYS. SOMEONE HAS TO DO SOMETHING! I UNDERSTAND SUBARU AND TOYOTA (THE OTHER MANUFACTURER INVOLVED WITH PRODUCING THIS VEHICLE) HAVE MADE STATEMENTS ABOUT THIS BUT THAT IS NOT GOOD ENOUGH! THEY NEED TO BE HELD ACCOUNTABLE FOR THIS MISTAKE. THESE CARS ARE NOT SAFE AFTER THE RECALL AND SOME OF THEIR CUSTOMERS ARE LOSING A LOT OF MONEY. THERE IS A PROBLEM WITH THE RECALL PROCEDURE OR THE TECHNICIANS ARE NOT BEING CAREFUL ENOUGH.

CAR HAD 18V-772 (SUBARU WTY-84) VALVE SPRING RECALL PERFORMED APRIL 2019 WITH JUST UNDER 10K MILES. THAT WAS LESS THAN 200 MILES AGO. WHILE DRIVING ON THE HIGHWAY, CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHTS CAME ON AND ENGINE FELT LIKE IT LOST POWER. I HAVEN'T HAD A SINGLE PROBLEM WITH THE VEHICLE PRIOR TO RECALL BEING PERFORMED.

I DROPPED MY CAR OFF FOR THE VALVE SPRING RECALL ON 3/26/2019 FOR WORK TO BE DONE THAT WEEK. NHTSA CAMPAIGN NUMBER: 18V772000. I WAS RETURNED THE CAR 10 DAYS LATER, FAR LONGER THAN TOLD. ON WEDNESDAY, 6/5/2019, THE ENGINE STARTED MAKING A LOUD CLUNKING SOUND ESPECIALLY AT IDLE AND WHEN THE A/C WAS ON. I NOTICED THE SOUND WHEN I PULLED INTO MY GARAGE AND IT WAS UNABLE TO BE MISSED. THE CAR STILL DROVE SO I IMMEDIATELY BROUGHT IT TO MY LOCAL SUBARU DEALER WHO DID THE RECALL. THEY CLAIMED THEY HAD NO IDEA WHAT IT WAS AND WOULD DIAGNOSE ON 6/6 AND I WOULD RECEIVE A CALL. CALL NEVER CAME BUT DOING MORE RESEARCH ONLINE ABOUT THE ISSUES WITH THE RECALL I FOUND VIDEOS THAT SOUND JUST LIKE THE NOISE I HAVE. APPROXIMATE MILEAGES SINCE WORK DONE IS 1750 MILES, EXACT UNKNOWN SINCE THE CAR IS AT THE DEALERSHIP. I WAS UNHAPPY THAT WHEN THEY TOOK THE CAR THEY CLAIMED IF THE CAUSE IS SOMETHING THEY TOOK APART THEN THEY WILL BE LIABLE BUT IF IT IS ANYWHERE ELSE THE COSTS ARE ON ME. I KNOW THAT IS PROBABLY A BLANKET STATEMENT BUT THIS SOUND IS PRETTY DISTINCTIVE. THEY TOOK THE CAR AND GAVE ME A LONAER AS THEY SAID IT WASN'T SAFE TO DRIVE SINCE THE SOUND APPEARED TO BE FROM THE ENGINE BLOCK, LOCATION OF BEARINGS.

VALVE SPRING RECALL - HAD THE VALVE SPRING RECALL PERFORMED AND ROUGHLY 10K MILES LATER MY CAR HAS STALLED AND WHEN WON'T STAY RUNNING WHEN YOU TRY TO START AND IF YOU DO GET IT RUNNING THERE IS A LOUD CLUNKY NOISE THAT SOUNDS LIKE A VALVE TAP. I WAS DRIVING AND COMING OFF THE OFF RAMP AND THE CAR JUST DIED ON ME. I ROLLED TO THE SHOULDER OF THE ROAD.

THERE IS AN OPEN RECALL FOR MY VEHICLE'S ENGINE DUE TO THE VALVE SPRINGS, WHICH CAN RESULT IN ENGINE FAILURE. I PREVIOUSLY REPLACED THE ENGINE COMPLETELY TWICE DUE TO ENGINE FAILURE, AND I PROVIDED THE RECEIPTS WHERE THE ORIGINAL PARTS WERE REPLACED, AND DONE SO WITH HIGHER QUALITY COMPONENTS AFTER THE SECOND FAILURE. HOWEVER, BOTH THE DEALERSHIP AND THE MANUFACTURER STOPPED RESPONDING TO MY COMMUNICATION REQUESTS VIA PHONE AND EMAIL AND DESPITE FOLLOWING UP IN PERSON AS WELL, AND WERE SILENT WHEN I STATED THAT THEY WERE DENYING ME A PATH TO REGISTER MY VEHICLE DESPITE THE PART HAVING BEEN REPLACED AND THE ORIGINAL MOTOR NO LONGER BEING IN THE VEHICLE, WHICH THEY REQUIRED IN ORDER TO COMPLETE THE SERVICE. THE FIRST TIME THE MOTOR FAILED, I WAS AT A DEAD STOP AND STARTED TO MAKE A LEFT HAND TURN WHEN THE MOTOR STALLED OUT. THE SECOND TIME, THE MOTOR JUST STARTED MAKING A LOUD NOISE AND VIBRATING STRONGLY. BOTH TIMES I BROUGHT IT TO A MECHANIC TO FIX THE MOTOR, THE SECOND TIME I HAD IT REBUILD WITH STRONGER COMPONENTS AND I HAVE NOT HAD A PROBLEM SINCE. THERE HAVE BEEN MANY REPORTS FROM OWNERS THAT HAVE HAD THEIR RECALLS COMPLETED BY DEALERSHIP SERVICE CENTERS, THE ONLY ONES AUTHORIZED TO MAKE THE REPAIRS, AND THAT SUBSEQUENTLY HAD THEIR MOTORS FAIL DESPITE THERE BEING NOTHING WRONG TO BEGIN WITH. I DO NOT WANT MY VEHICLE THAT HAD BEEN REPAIRED WITH STRONGER COMPONENTS TO HAVE RECALL WORK DONE THAT CAN YOURSELF THE SAME TERRIBLE RESULTS, REPLACING STRONGER COMPONENTS WITH INFERIOR COMPONENTS, ESPECIALLY WHEN I PAID OUT OF POCKET TO DO SO AND DO NOT HAVE ANY ISSUES. I'M CURRENTLY UNABLE TO REGISTER THE VEHICLE DUE TO THIS IMPASSE AND BLOCK ON MY CURRENT REGISTRATION DUE TO THE INCOMPLETE RECALL, SUFFERING OVER A YEAR WORTH OF LOSS OF USE.

IN MARCH 2019 I TOOK MY CAR INTO SUBARU FOR A FACTORY RECALL ON THE VALVE SPRINGS. THEY DID THE WORK AND I RECEIVED MY CAR BACK ABOUT TWO WEEKS LATER. ABOUT TWO MONTHS AFTER THAT MY CAR DIED WHILE DRIVING ON A HIGHWAY FOR NO APPARENT REASON. I CALLED SUBARU AND TOLD THEM WHAT HAPPENED AND THAT I THINK SOMETHING WENT WRONG DUE TO THE RECALL WORK THEY DID ON MY VALVE SPRINGS. THEY ASSURED ME IT HAD NOTHING TO DO WITH THE WORK THEY DID BUT THAT THEY WOULD INSPECT MY VEHICLE. AFTER RETURNING THE CAR TO THE RETAILER THAT WORKED ON IT PREVIOUSLY I WAS TOLD THAT I NEEDED TO PURCHASE A NEW SHORT BLOCK BECAUSE OF "OIL STARVATION IN CYLINDER 3" AND THAT NOTHING WAS WRONG WITH THE TOP END OF THE ENGINE WHERE THEY WORKED AT PREVIOUSLY. I AUTHORIZED THE WORK AND THEY DID NOT GIVE ME A RENTAL/ LONER VEHICLE FOR THE TWO MOTHS THEY HAD MY CAR WORKING ON IT. I PAID THE $2,311.25 TO GET MY CAR BACK AND BEFORE I DROVE IT OFF THE LOT THE CAR HAD A CHECK ENGINE LIGHT ON. I TOOK IT BACK AND TOLD THEM MY CAR WAS NOT FIXED. SINCE, THEY TOLD ME THAT THE CAM SPROCKET WENT BAD ( IN THE TOP END OF THE MOTOR WHERE THEY SAID THEY INSPECTED AND EVERYTHING WAS FINE BEFORE ) AND THAT I MAY NEED A NEW ECU. I CALLED SUBARU CORPORATE AND STARTED A CLAIM WITH THEIR CUSTOMER SERVICE DEPARTMENT FOR SOME HELP BUT THAT GOT ME NOWHERE AND IT HAS BEEN DIFFICULT GETTING ANY INFORMATION FROM THE SERVICE DEPARTMENT IN CHARGE OF FIXING MY VEHICLE. I DID SOME RESEARCH AND FOUND THAT I AM NOT THE ONLY ONE WHO HAS SUFFERED CATASTROPHIC ENGINE FAILURE AFTER THE FACTORY RECALL ON THE VALVE SPRINGS WHICH LEADS ME TO MAKING A COMPLAINT WITH THE NHTSA 3 MOTHS AFTER I TOOK MY CAR BACK TO GET SERVICED.

HAD THE ENGINE VALVE SPRINGS RECALL REPAIR DONE AND IN A LITTLE OVER A MONTH, AND 1,903 MILES LATER, THE ENGINE DIED WITHOUT ANY PRIOR WARNING OF ANY KIND. THE OIL AND FILTER WAS CHANGED AT THE REPAIR TIME AS WELL. I WAS DRIVING LATE THIS PAST FRIDAY NIGHT ALONG A HIGHWAY AND THE CAR STARTED MAKING A LOUD NOISE AND KNOCKING UNDER THE HOOD. FORTUNATELY, I WAS AT A PLACE WHERE I COULD SLOW DOWN AND PULL OFF. AS SOON AS I BARELY GOT OFF THE ROAD, MY CAR DIED. FROM WHAT I HAVE BEEN READING, THIS DEFINITELY HAPPENED AS A RESULT OF THE RECALL REPAIR. I JUST HOPE THAT SUBARU WILL COVER THE REPAIR COSTS BECAUSE IT SOUNDS LIKE THE ENGINE IS DONE ACCORDING TO OTHER REPORTS I HAVE READ. PRAISE THE LORD, I OR NO ONE ELSE WAS HURT FROM THIS INCIDENT. RECALL REPAIR COMPLETED APRIL 15,2019. ENGINE FAILURE HAPPENED MAY 25, 2019. IN THE PROCESS OF GETTING THE CAR TOWED TO A DIFFERENT SUBARU REPAIR CENTER TODAY.

2013 SUBARU BRZ 2.0 LIMITED. I AM THE ORIGINAL OWNER. FACTORY RECALL RELATING TO FA20 VALVE SPRING REPLACEMENT COMPLETED BY SHERMAN OAKS (CALIFORNIA) SUBARU IN APRIL 2019. (DROPPED CAR OFF FOR REPAIR MONDAY, 4/15/2019, RECEIVED CAR FROM DEALERSHIP ON WEDNESDAY 4/24/2019) AFTER RECEIVING CAR, FOLLOWING VALVE SPRING REPLACEMENT, NOTED SIGNIFICANT DECREASE IN AVG MPG AS REPORTED BY CAR (AVERAGE WAS 25-26 MPG BEFORE RECALL REPAIRS. THIS HAD BEEN STABLE FOR YEARS. IMMEDIATELY AFTER REPAIR AVERAGE MPG AS REPORTED BY CAR WAS AROUND 14MPG.) DEALER ADVISED LEAVING CAR WITH THEM FOR DIAGNOSIS & REPAIR. RETURNED CAR TO SHERMAN OAKS SUBARU MONDAY 5/5/2019; RECEIVED CAR FROM DEALERSHIP SATURDAY 5/11/2019. DEALERSHIP'S DIAGNOSIS FAILED TO IDENTIFY A CAUSE, SEVERAL SYSTEMS CHECKED WITH NO REMARKABLE FINDINGS, "RESET OF TRIP METERS" REPORTED TO PRODUCE AVG MPG "27-30" ON DEALERSHIP'S TEST DRIVE. WHEN I PICKED UP THE CAR, CAR REPORTS ACTUAL AVERAGE MPG OF 23.3 (!); NOT "27-30" AS DESCRIBED TO ME AND STILL MARKEDLY LOWER THAN PRE-VALVE SPRING REPAIR AVERAGE MPG. AFTER DRIVING 21.9 MILES, AVERAGE MPG DECREASED FURTHER TO 22.2. SOMETHING IS CLEARLY WRONG WITH THE ENGINE FOLLOWING RECALL REPAIR. BECAUSE THERE ARE MANY ONLINE REPORTS OF SERIOUS FAILURES (E.G. FIRE, ENGINE STALLING AND THEN UNSTARTABLE) AS MILEAGE POST-REPAIR ACCUMULATES, I AM CONCERNED ABOUT DRIVING MY BRZ. (PDFS OF RELATED DEALERSHIP WORKORDERS ARE AVAILABLE IF THEY WOULD BE HELPFUL TO YOU.)

MY CAR WAS RUNNING WITH ANY ISSUE UNTIL RIGHT AFTER THE RECALL REPAIR. THE RECALL (VALVE SPRINGS) REPAIR WAS PERFORMED DURING THE WEEK OF MAY 6TH, 2019. I PICKED UP THE CAR ON MAY 11, 2019 AND THE ENGINE STALLED A FEW TIMES ON THE ROAD ON THE SAME DAY WHEN I DROVE THE CAR BACK HOME. I CALLED THE DEALER THE SAME DAY I PICKED UP THE CAR AND LEFT THEM A MESSAGE ABOUT THE ENGINE STALL. THEN, ON MONDAY, MAY 13TH, I HAD MY CAR TOWED TO LOU FUSZ SUBARU ST. LOUIS. THE DEALER HAD MY CAR FOR A WEEK AND THEY DROVE THE CAR A FEW TIMES BUT DID NOTHING TO FIX THE ENGINE STALL ISSUE.

NOT ACCELERATING PROPERLY AND ENGINE KNOCKING AFTER HAVING J02 VALVE SPRING RECALL PERFORMED. CAR IS BACK IN THE SHOP FOR OVER 2 MONTHS.

TAILLIGHT CONDENSATION WHEN RAINING. KNOWN DEFECT, BUT COMPANY WILL NOT PAY FOR REPAIR. STATING OUTSIDE OF WARRANTY. MAY OCCLUDE LIGHTS WHEN DRIVING. BROKEN DRIVER'S SIDE SUNVISOR IMPEDING VISION. MULTIPLE COMPLAINTS ON ONLINE FORUMS, AGAIN REPORTED TO BE OUTSIDE WARRANTY DESPITE SAFETY ISSUE. TAKEN IN PRIOR TO WARRANTY RUNNING OUT AND TURNED AWAY.

I BROUGHT MY 2013 SUBARU BRZ ON 01/19/2018 FROM A PRIVATE OWNER. I RECEIVED A RECALL LETTER ON 01/23/2019, SO I WENT TO THE CLOSEST DEALER IN MY AREA WHICH IS THE CAMELBACK SUBARU AT PHOENIX, AZ. I MADE AN APPOINTMENT WITH SHELDON V PINTO, HE TOLD ME THAT THERE ARE 50 CARS ARE WAITING FOR THE RECALL FIX, SO THEY PUT ME IN THE WAITING LIST AND SAID WILL CONTACT ME IN MARCH. I WAITED FOR THEIR PHONE CALLS FOR THE WHOLE MONTH, THEY SEEM TO FORGET MY APPOINTMENT. I WENT THERE THE SECOND TIME ON MARCH 22TH, ROBERT EBY THE SERVICE ADVISOR TOLD ME THAT THEY STILL DO NOT HAVE THE AVAILABILITY AND WILL CONTACT ME NEXT WEEK. I WAITED ANOTHER WEEK FOR THEIR PHONE CALLS, GOT NO RESPONSE. SO I CALLED ROBERT ON APRIL 1ST, HE STILL USES THE EXCUSE THAT THEY CAN NOT FIX THE RECALL ISSUES FOR NOW AND WILL CONTACT ME LATER. AS THE TIME I WRITE THIS COMPLAINT, STILL GOT NO PHONE CALLS FROM THEM. IT HAS BEEN THREE MONTHS SINCE I FIRST VISIT THEIR DEALERSHIP, THEY ARE NOT WILLING TO FIX THE RECALL ISSUE OBVIOUSLY. THE ENGINE VALVE SPRING HAS THE DEFECTS, WHICH COULD CAUSE ENGINE STALL IN THE MIDDLE OF THE ROAD. I DAILY MY CAR, THEIR DERELICTION OF DUTY POTENTIALLY INCREASED THE RISK OF LIFE.

THIS INCIDENT HAS HAOPENED TO ME AT LEAST 3 TIMES IMSINCE IVE HAD THIS CAR SINCE 2015 BUT I JUST IGNORED IT I THOUGHT IT WASNT THAT SERIOUS COZ IT JUST DOES IT ONCE IN A WHILE BUY THE LAST INCICDEMT ALMOST CAUSED ME AN ACCIDENT I WAS DRIVING ABOUT 40-45 MPH RIGHT WHEN I LIGHTLY PRESSED ON MY BREAK APRROACHING THE STOP LIGHT MY CAR SUNDDENLY STARTED SHAKING LIKE IT WAS STALLING WHICH WAS WEIRD FOR AN SEMI AUTOMATIC AND MY ENGINE JUST DIED IN THE MIDDLE OF TRAFFIC. THATS WHEN I CONTACTED MY FRIEND THAT WORK FOR SUBARU AND TOLD ME MY CAR HAS RECALL SINCE JANUARY OF 2019 FOR VALVE SPRING OR SOMETHING AND I HAVENT GOTTEN ANY CALL OR NOTICE SINCE TODAY. I JUST WANNA KNOW WHEN AM I GONNA GET CONTACTED AND GET MY RECALL DONE

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO OCEAN SUBARU OF FULLERTON (LOCATED AT 1100 S EUCLID ST, FULLERTON, CA 92832, (888) 428-2419) WHERE THE VALVE SPRING WAS REPLACED. THE CONTACT STATED THAT LESS THAN TEN MINUTES AFTER LEAVING THE DEALER, A KNOCKING NOISE OCCURRED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE STALLED AND ALL THE OTHER WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A PARKING LOT AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND THE KNOCKING NOISE CONTINUED. THE VEHICLE WAS DRIVEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WOULD BE A DIAGNOSTIC FEE. THE VEHICLE WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 69,536. *BF*JB

SO THE TECH DID MY RECALL, AFTER THE RECALL, IT WAS IDLING WEIRD AND ACTING STUPID, THE CAM GEAR SPROCKET DIED AND NEEDED TO BE REPLACED, IT GOT REPLACED AND WAS RUNNING FINE WITH NO ISSUES. TOOK IT ON THE TEST DRIVE THEY WERE WAS LOOKING AT THE VVT ANGLES, AND EVERYTHING WAS LOOKING GOOD THEN HE WAS AT 5-6K RPM MAKING SURE IT WAS GOOD THEN OIL PRESSURE DROPPED VVT WENT CRAZY, AND IT ROD KNOCKED. BRZS HAVE BEEN HAVING ISSUES NON STOP AFTER RECALLS. IN MOTION.

TOOK MY CAR IN BECAUSE GOT A RECALL LETTER FOR VALVE FAILURES ONLY OWNED CAR FOR 3 MONTHS THEY (SUBARU) REFUSED TO REPAIR IT SAID IT HAS AFTERMARKET PARTS ON IT. (IE AFTERMARKET TURBO AND PARTS THAT GO WITH IT ) ALL THESE CARS AT SOME POINT ARE GOING TO HAVE AFTERMARKET PARTS ADDED THAT'S WHAT THEY WERE DESINED FOR SPEED. AND NOW THEY ARE USING THAT EXCUSE TO PUT PEOPLE IN DANGERS. I HAVE AN ESTIMATE IT WILL COST ME ALMOST $3200.00 DOLLARS TO FIX THEIR NEGLIGENCE SINCE THEY WONT.

I HAVE TAKEN MY 2013 SUBARU BRZ TO COLONIAL SUBARU IN CHESTERFIELD, VA TO HAVE NHTSA CAMPAIGN: 18V772000 ADDRESSED. THE DEALER HAS REFUSED TO PERFORM THE RECALL ON MY VEHICLE WITHOUT ME PAYING $650 FOR THEM TO "REMOVE AND REINSTALL MODIFICATIONS." PER THE RECALL LETTER RECEIVED FROM SUBARU, THIS RECALL IS SUPPOSED TO BE PERFORMED FREE OF CHARGE. THERE IS NO MENTION OF ADDITIONAL FEES OR CHARGES AND I FEEL THAT THEY ARE ATTEMPTING TO CHARGE THEM UNFAIRLY TO PAY FOR A NHTSA MANDATED RECALL. MINDY WILLIAMS, SERVICE ADVISOR AND BRIAN AT SUBARU CORPORATE CUSTOMER CARE HAVE BOTH CONFIRMED THAT THEY WILL NOT PERFORM THE MANDATED RECALL WITHOUT ME PAYING $650.

I DROPPED MY CAR OFF AT COLONIAL SUBARU IN SOUTH CHESTERFIELD, VIRGINIA ON 2/16 TO HAVE THE NHTSA SAFETY RECALL CAMPAIGN # 18V-722 PERFORMED. ON 3/1 I RECEIVED A CALL FROM SEVICE ADVISOR MINDY WILLIAMS TELLING ME THE DEALERSHIP WILL BE REFUSING TO PERFORM THE RECALL IN ACCORDANCE WITH SOA BULLETIN WTY-84R ( AVAILABLE AT HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2018/RCRIT-18V772-6522.PDF ). SHE STATED THAT THEY WILL NEED ME TO PAY $650 TO REMOVE AND REINSTALL AFTERMARKET MODIFICATIONS ON THE VEHICLE. SUBARU OF AMERICA BULLETIN # WTY-84R WAS FILED WITH THE NHTSA ON 1/14/19. THIS DOCUMENT, SPECIFICALLY PAGE 6, SECTION 2 TITLED "FA ENGINE PROCEDURE" STATES: "' CONTACT THE SOA TECHLINE IMMEDIATELY TO REVIEW ANY CONCERNS BELIEVED TO BE IMPEDING OR PREVENTING PROPER COMPLETION OF THIS RECALL. THERE SHOULD BE VERY FEW IF ANY CASES WHERE THIS WOULD BE NECESSARY. A SEVERE EXAMPLE OF AN IMPEDIMENT WOULD BE IF THE WRONG SPECIFICATION ENGINE IS FOUND TO BE INSTALLED. NEARLY ALL AFTERMARKET MODIFICATIONS CAN BE WORKED AROUND OR REMOVED TO ALLOW VALVE SPRING REPLACEMENT TO PROCEED. ' CONTACT THE SOA CLAIMS TEAM SHOULD REMOVAL AND / OR REINSTALLATION OF THESE CUSTOMER MODIFICATIONS REQUIRE SIGNIFICANT ADDITIONAL TIME." BASED ON THIS SECTION, SUBARU SHOULD BE WORKING AROUND THESE AFTERMARKET MODIFICATIONS AND IF EXTRA TIME IS REQUIRED THEIR POLICY STATES THAT SOA WILL PAY FOR IT, NOT THE CUSTOMER. SOA'S REFUSAL TO COMPLETE THIS RECALL PUTS THEM IN CLEAR BREACH OF THE AGREEMENT THEY FILED WITH THE NHTSA. I HAVE ATTEMPTED ESCALATING THIS TO DEALERSHIP MANAGEMENT AS WELL AS CORPORATE CUSTOMER RELATIONS (WHERE I SPOKE TO 4 PEOPLE, INCLUDING A SUPERVISOR.) NONE WOULD EVEN ACKNOWLEDGE SOA'S FILING WITH THE NHTSA AND CONTINUED TO REFUSE TO PERFORM THE RECALL. **PLEASE** HELP ME GET THIS RESOLVED. THANK YOU SO MUCH.

BROUGHT THE CAR IN FOR VALVE SPRING RECALL, CAR CAME BACK WITH CLOGGED OIL PASSAGES. DAMAGED HEADS SUCH AS ROCKERS, CAMSHAFTS, INTAKE AND EXHAUST VALVES. RTV SEALANT FOUND IN OIL PAN AND OIL PICKUP. RTV IS BLOCKING OIL PASSAGES IN ENGINE CAUSING STARVATION.

AFTER AUTHORIZED SUBARU DEALER REPAIRED CAR RELATED TO VALVE SPRING RECALL, CHECK ENGINE LIGHT CAME ON AND SUBARU DEALER DOESN'T KNOW HOW TO FIX IT. CAR HAS GONE IN AND OUT OF THE DEALER MULTIPLE TIMES. HAS BEEN IN THE DEALER NOW FOR ABOUT 2 MONTHS.

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MICHAEL'S SUBARU OF BELLEVUE (15150 SE EASTGATE WAY, BELLEVUE, WA 98007, (888) 680-9275) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED DON MILLER SUBARU WEST AT 608-442-3200 (LOCATED AT 5822 ODANA RD, MADISON, WI 53719) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE ENGINE WAS NOT THE ORIGINAL ENGINE AND WOULD NOT BE COVERED UNDER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. WHILE THE CONTACT'S SON WAS DRIVING 65 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DRIVER HEARD AN ABNORMAL NOISE AND THEN THE VEHICLE SEIZED. THE VEHICLE WAS TOWED TO THE DRIVER'S RESIDENCE. OCEAN SUBARU OF FULLERTON (LOCATED AT 1100 S EUCLID ST, FULLERTON, CA 92832, (888) 428-2419) WAS CALLED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC CAME TO THE DRIVER'S RESIDENCE TO REPLACE THE ENGINE. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

MY VEHICLE WAS IN MOTION ON A CITY STREET. I ONLY HAVE 54000 MILES ON THE ENGINE AND THE CAR IS LESS THAN 5 YEARS OLD. ENGINE SPONTANEOUSLY STARTED KNOCKING AND STALLED OUT. THE ISSUE IS SPUN ROD BEARING AND THE CAUSE IS OIL STARVATION. THERE WAS NO OIL ON THE DIPSTICK, AND NO PRIOR SIGNS OF OIL LEAK AT HOME OR AT WORK . OIL PRESSURE LIGHT NEVER LIT UP. ADDITIONALLY, I CHECK/CHANGE MY OIL EVERY 3000 MILES RATHER THAN THE MINIMUM FACTORY RECOMMENDATION OF EVERY 6000.

THERE IS A STRANGE PROBLEM WITH THE STEERING ON THESE CARS AND THE SCION FRS EQUIVALENT. THE PROBLEM IS REPORTED ON THE MESSAGE BOARDS BUT HOWEVER THIS WAS ONLY RECALLED IN NEW ZEALAND.GOING OVER AND SMALL BUMP THE ELECTRONIC STEERING RATTLES. IT RATTLES AT FIRST AND GETS WORSE UNTIL IT SHAKES THE WHEEL. DEALERS WANT ACKNOWLEDGE THE PROBLEM AND YET IT WAS ALREADY RECALLED IN ANOTHER COUNTY FOR THIS ISSUES.THIS CAN BECOME DANGEROUS AND MANY OWNERS JUST POST O LINE NOT KNOWING WHAT IS GOING ON WITH DEALERS SAYING IT'S NORMAL. LEAVING CUSTOMERS WITH SHAKY WHEELS. THIS IS SOLELY AN ELECTRONIC STEERING MODULE PROBELM THAT HAS BEEN A PROBLEM. THE VEHICLE DOES THIS IN MOTION OR STATIONARY AT THIS POINT BECAUSE IT IS SO BAD. NO OTHER STEERING COMPONENTS ARE DAMAGED OR WORN.