2012 Subaru Impreza Complaint Log

WE WERE RIDING ALONG AT LESS THAN 40MPH, AND WITH NO WARNING, THERE WAS A SUDDEN, LOUD, EXPLOSION NOISE ON THE ROOF OF THE CAR. WE PULLED OVER TO DISCOVER THAT THE SUNROOF HAD SHATTERED. THERE WAS NO ONE ON THE ROAD NEAR US AT THE TIME, AND THERE IS NOTHING ABOVE TO SEND ANYTHING DOWN. WE ARE POSITIVE THAT NOTHING HIT OUR ROOF. IF THE INTERNAL COVER HAD NOT BEEN CLOSED ONE OF THE 3 OF US COULD HAVE BEEN SERIOUSLY INJURED AND THIS INCIDENT VERY NEARLY COULD HAVE CAUSED A SERIOUS ACCIDENT. SUBARU REFUSES TO TAKE RESPONSIBILITY FOR WHAT IS VERY CLEARLY A MANUFACTURING DEFECT.

DRIVING ON A CITY STREET WHEN CAR SUDDENLY STALLED. HAD TO HAVE CAR TOWED TO THE DEALER AND AFTER OPENING THE ENGINE THE FINAL DIAGNOSE WAS THAT THE VALVE SPRING FAILED

MY WIFE WAS DRIVING THE CAR TO A FRIEND'S HOUSE. AS SHE ENTERED THE PARKING AREA, THE CAR ACCELERATED AND CRASHED INTO THE HOUSE. THE FRONT AND SIDE AIRBAGS CAME OUT. THE ONLY INJURY TO HER WAS A BADLY SCRAPED RIGHT LEG AND CHEST PAIN. THE HOUSE SUFFERED DAMAGE.

I HAVE 2012 SUBARU IMPREZA, AND HAVING A PROBLEM WITH THE AIRBAG LIGHT. WHEN SOMEONE SITS ON THE FRONT PASSENGER SEAT, THE PASSENGER SIDE AIRBAG INDICATOR TURNS ON AFTER A FEW MINUTES, AND THEN DRIVER SIDE AIRBAG LIGHT COMES ON. THERE IS A FACTORY RECALL FOR OCCUPANT DETECTION SYSTEM (ODS), AND THE ODS CONTROL UNIT WAS REPLACED BY THE DEALER (4/18/2017); HOWEVER, THE PROBLEM CONTINUED. I TOOK THE CAR TO THE DEALER AGAIN (11/6/2017), AND WAS TOLD THAT THE PROBLEM WAS DUE TO THE SENSOR MAT, WHICH IS NOT UNDER RECALL. IT IS $1,300 TO FIX IT. THIS CAR HAS ONLY 29K MILEAGE, AND ODS SENSOR MAD WENT BAD! WHY IS SENSOR MAT NOT COVERED BY RECALL?

TO WHOM IT MAY CONCERN: ON TWO OCCASIONS IN THE PAST WEEK, WHILE I WAS DRIVING AT HIGHWAY SPEED WITH THE FRONT PASSENGER SEAT OCCUPIED, THE AIRBAG WARNING LIGHT TURNED ON IN THE DASHBOARD AND THE PASSENGER AIRBAG LIGHT SWITCHED TO "OFF". IN EACH INSTANCE, THE AIRBAG WARNING LIGHT TURNED OFF LATER THAT DAY AND THE PASSENGER AIRBAG RETURNED TO NORMAL ("ON" WHEN THE SEAT WAS OCCUPIED). A REPRESENTATIVE OF SUBARU OF AMERICA CLAIMS THAT IT IS NORMAL FOR THIS TO OCCUR IF THERE IS ANY MOISTURE ON THE SEAT. OF THE TWO TIMES THAT THIS HAS HAPPENED, THERE WAS MOISTURE ON THE SEAT IN ONE CASE, BUT NOT IN THE SECOND CASE. MY LOCAL SUBARU DEALERSHIP CLAIMS THAT THE PROBLEM CANNOT BE DIAGNOSED OR FIXED UNLESS IT IS ACTIVELY OCCURRING. THE AIRBAG SYSTEM IS FAR TOO CRITICAL OF A SAFETY FEATURE TO BE SUBJECT TO SUCH INTERMITTENT FAILURES, AND I HOPE THAT THIS PROBLEM WILL BE RESOLVED AS SOON AS POSSIBLE. THANK YOU FOR YOUR TIME.

I WAS DRIVING DOWN THE INTERSTATE WITH A PASSENGER AND THE AIRBAG LIGHT CAME ON AND THE LIGHT FOR THE PASSENGER AIRBAG SAID OFF. WHILE DRIVING, MY PASSENGER LOOKED UP SOME TROUBLESHOOTING FOR THIS ISSUE. APPARENTLY THERE IS A RECALL FOR OTHER SAME YEAR, SAME MAKES AND MODELS OF MY VEHICLE. MY VEHICLE IS NOT PART OF THIS RECALL BASED ON WHAT MONTH IT WAS MADE. AFTER I STOPPED THE CAR AND RESTARTED IT, THE LIGHT DID NOT ILLUMINATE AGAIN UNTIL I WAS GOING AT A HIGH RATE OF SPEED AGAIN. THIS HAS HAPPENED MORE THAN ONCE. EVERY TIME WITH A PASSENGER AND DRIVING ON AN EXPRESSWAY.

INTERMITTENT PROBLEM WITH THE OCCUPANT WEIGHT SENSOR IN THE PASSENGER SEAT. WHEN THE PASSENGER IS DAMP (COMING BACK FROM THE BEACH) AND WITH UNKNOWN ORIGIN. THERE IS A RECALL FOR OTHER 2012 IMPREZAS FOR THIS EXACT PROBLEM, BUT FOR SOME REASON OUR CAR IS NOT COVERED BY THE RECALL.

PASSENGER AIRBAG OCCUPANT DETECTION SYSTEM (ODS) TURNS AIRBAG OFF WITH ADULT IN THE FRONT PASSENGER SEAT. ADULT PASSENGER HAD SEAT UPRIGHT, EVERYTHING DRY. NO DEVICES PLUGGED IN. WE HAD BEEN DRIVING FOR 5 HOURS WHEN LIGHT CAME ON SAYING PASSENGER AIRBAG OFF. STOPPED FOR GAS, TURNED CAR OFF AND BACK TO NORMAL FOR ONLY 5 MINUTES. NOW LIGHT IS ON AS IF NO PASSENGER IN SEAT WHEN IN FACT THERE IS AN ADULT THERE.

I WAS DRIVING DOWN THE INTERSTATE HIGHWAY WITH MY MOTHER IN THE PASSENGER SEAT WHEN I SUDDENLY NOTICED THAT THE AIRBAG LIGHT ON THE DASHBOARD HAD COME ON. I THEN LOOKED AT THE PASSENGER AIRBAG SENSOR LIGHT AND NOTICED THAT IT WAS IN THE "OFF" POSITION. IT CONCERNED ME THAT MY PASSENGER WAS NOT BEING DETECTED BY THE AIRBAG SENSOR, ESPECIALLY CONSIDERING THAT I WAS DRIVING AT A SPEED OF 65 MPH. WE CONTINUED TO OUR DESTINATION AND THEN SHUT OFF THE CAR AND RESTARTED IT TO SEE IF THE AIRBAG SENSOR WOULD DETECT MY PASSENGER, WHICH IT DID NOT. AFTER THIS INCIDENT, I BROUGHT THE CAR TO MY DEALERSHIP SERVICE CENTER AND WAS TOLD THAT THE SENSOR IN THE SEAT WAS FAULTY AND, AS A RESULT, THE ENTIRE SEAT BOTTOM NEEDED TO BE REPLACED, AT A COST OF ABOUT $1000. THEY CLAIMED THAT THE SENSOR CAN BE RENDERED INEFFECTIVE BY LIQUID SPILLS, THOUGH I HAVE NO RECOLLECTION OF EVER SPILLING ANYTHING LIQUID ON THE PASSENGER SEAT OF THIS CAR. I THEN LOOKED ONLINE AND DISCOVERED THAT THIS IS A KNOWN PROBLEM WITH THIS MAKE/MODEL/YEAR SUBARU, AND THAT SUBARU ACTUALLY ISSUED A RECALL FOR 32,000 2012 SUBARU IMPREZAS (HTTP://BLOG.CARANDDRIVER.COM/SUBARU-RECALLS-32000-IMPREZAS-FOR-AIRBAG-SENSORS/). UNFORTUNATELY, AS WAS EXPLAINED BY MY DEALER, MY PARTICULAR VIN WAS NOT INCLUDED IN THAT RECALL. THE DEALER'S SERVICE REPS EXPLAINED THAT IF I CONTINUE TO DRIVE WITH A PASSENGER IN MY VEHICLE AS IS, THE PASSENGER AIRBAG MAY NOT DEPLOY IN AN ACCIDENT, AS THE SENSOR MAY OR MAY NOT BE ACCURATELY DETECTING THE PRESENCE OF A PASSENGER. I BELIEVE THIS IS A HUGE SAFETY CONCERN, AND ONE WHICH I SHOULD NOT HAVE TO PAY TO FIX, CONSIDERING THAT THERE HAS ALREADY BEEN A RECALL AFFECTING THE EXACT SAME MAKE/MODEL/YEAR CAR THAT I DRIVE. SINCE SEEING THE DEALER, I HAVE HAD THIS HAPPEN ONCE MORE. I WAS DRIVING CITY STREETS WITH A PASSENGER, AND THE AIRBAG LIGHT CAME ON AND THE PASSENGER AIRBAG LIGHT WAS "OFF."

PASSENGER AIRBAG DEACTIVATES WHILE A PASSENGER IS IN THE SEAT. IT HAPPENS INTERMITTENTLY. THERE ARE NO ELECTRONICS PLUGGED INTO MY CAR. THE PASSENGER AIRBAG INDICATOR LIGHT ABOVE MY RADIO STATES THAT IT IS OFF WHEN SOMEONE IS SITTING IN THE SEAT. MY SRS AIRBAG LIGHT IS ALSO ON. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE CAR IN 2014. MY CAR IS STILL UNDER WARRANTY AND THERE DOES NOT SEEM TO BE A RESOLUTION IN SIGHT/ MY CAR IS IN THE SHOP RIGHT NOW AND THEY ARE TELLING ME MY CAR IS WORKING AS DESIGNED.

THE AIRBAG SENSOR RECALL WAS PERFORMED ON MY VEHICLE, BUT THE INDICATOR LIGHT CONTINUE TO MALFUNCTION. THE DEALERSHIP WHERE THE CAR IS CURRENTLY BEING SERVICED SAYS THEY HAVE 3-4 OTHER 2012 SUBARU IMPREZAS WITH THE SAME POST-RECALL PROBLEM. THE ONLY FIX THEY RECOMMEND IS REPLACING THE ENTIRE MODULE UNDER THE SEAT WHICH THEY QUOTED AS AN $800 FIX. THE PROBLEM WITH THE AIRBAG SENSOR IS EXACTLY WHAT IS LISTED ON THE INITIAL RECALL WHERE THE LIGHT TURNS TO "OFF" WHEN A PASSENGER IS SITTING IN THE SEAT AND SOMETHING IS PLUGGED INTO THE POWER OUTLET OR THEY MOVE AROUND IN THE SEAT. THIS IS A SERIOUS SAFETY ISSUE AS IT COULD CAUSE THE AIRBAG NOT TO DEPLOY IF A CRASH WERE EVER TO HAPPEN.

PASSENGER AIRBAG WILL SOMETIMES DEACTIVATE WHILE A PASSENGER IS SEATED IN IT. I FEEL VERY UNSAFE DRIVING WITH A DEACTIVATED PASSENGER AIRBAG. THIS HAPPENS SEEMINGLY AT RANDOM, BUT WHILE DRIVING. IT HAS OCCURRED MANY TIMES. IT CAN BE RESOLVED BY PULLING OVER AND RESTARTING THE CAR USUALLY.

MY 2012 SUBARU IMPREZA IS EXPERIENCING CONSISTENT PEDAL SQUEAK/CREAKING COMING FROM THE PRESSING OF THE CLUTCH PEDAL. THE SOUND IS HEARD FROM INSIDE THE CABIN AS WELL AS FROM UNDER THE HOOD.

OIL LEAK (SMALL DRIP) FROM THE FRONT TIMING BELT COVER, ON THE DRIVER SIDE (SIDE OF THE WATER PUMP). THE LEAK IS NOT OBVIOUS: DUE TO THE LOCATION, UNDER THE COVER, IT IS NOT VISIBLE FROM CASUAL INSPECTION. THE SMALL DRIP IS CAUGHT BY THE ENGINE UNDERCOVER AND DOES NOT LEAVE A MARK ON THE FLOOR. IT TAKES TIME TO NOTICE IT. THE COVER STARTED TO LEAK ABOUT A YEAR AGO (2016), IF NOT EARLIER--SUBARU FAILED TO IDENTIFY THE LEAK DURING SCHEDULED MAINTENANCE UNTIL LAST MONTH -- WHICH IS QUITE SURPRISING. THE FRONT COVER IS SUPPOSED TO BE SEALED (NO GASKET). THE SEAL IS SUPPOSED TO LAST FOR THE DESIGN LIFE OF THE ENGINE. BASED ON GOOGLE SEARCH, THIS SEAL ISSUE IS A WELL DOCUMENTED DEFECT OF THE FACTORY SEAL AT THE LOCATION OF THE SCREWS. IN SOME CASES, THE LEAK WAS FIXED BY REMOVING THE SCREWS, ADDING SEALANT AND PUTTING BACK THE SCREWS (MY COVER ALSO SEEMS TO LEAK AT THE SCREW LOCATION TOO). THIS FIX SUGGEST A MANUFACTURING DEFECT DURING INSTALLATION OF THE COVER: FAILURE TO ADD SEALANT TO THE SCREWS OR FAILURE TO ADD SUFFICIENT AMOUNT OF SEALANT AT THE SCREW LOCATION. SUBARU NOW RECOMMENDS A FRONT COVER RESEAL ($650). THIS KNOWN ISSUE SHOULD HAVE BEEN DEALT WITH DURING THE ENGINE WARRANTY PERIOD.

AN AIRBAG MALFUNCTION INDICATOR WAS DISPLAYED ON THE INSTRUMENT DISPLAY WHEN I SET MY CELLPHONE ON THE EMPTY PASSENGER SEAT. IT ALSO ACTIVATED WHEN MY DAUGHTERS WERE RIDING IN THE PASSENGER SEAT. I PURCHASED THIS VEHICLE FROM A LOCAL SUBARU DEALER ON APRIL 4, 2017.

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING VARIOUS SPEEDS, THE FRONT PASSENGER AIR BAG INDICATOR FLASHED ON AND OFF. THE VEHICLE WAS TAKEN TO MICHAEL HOHL SUBARU (2910 S CARSON ST, CARSON CITY, NV 89701, (775-885-0400) FOR DIAGNOSTIC TESTING AND THE OCCUPANT SYSTEM MALFUNCTION CODE 'B16 50" APPEARED. THE DEALER STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT RECOMMEND ANY IMMEDIATE ACTION, EXCEPT TO CONTACT THE DEALER IF THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE DRIVING WITH OCCUPANT (ADULT WOMAN) IN PASSENGER SEAT THE SEAT BELT SYSTEM WARNING LIGHT ILLUMINATED AND THE DISPLAY OF PASS AIRBAG STATUS WENT TO OFF. PREVIOUS RECALL (SERVICE CAMPAIGN: WQT55|NHTSA CAMPAIGN: 15V419000) WAS COMPLETED IN OCT 2015, AND THINK THIS IS SIMILAR ISSUE. WAS NOT USING ANY ELECTRONICS/CONNECTIONS, BUT OCCUPANTS WERE DAMP FROM SNOW SKIING. TRIED TO STOP CAR, REMOVE KEY, AND RESTART BUT ISSUE REMAINED FOR REST OF TRIP (~ 2 HOURS). *TR

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V419000 (AIR BAGS) AT CAPITALAND MOTORS SUBARU (47 SARATOGA RD, SCOTIA, NY 12302 (518) 399-9999) OR GOLDSTEIN SUBARU (1754 CENTRAL AVE, ALBANY, NY 12205 (518) 869-1250), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED SEVERAL MONTHS AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE SINCE THE VEHICLE WAS ALREADY SERVICED PER THE RECALL. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.

DRIVING HOME ON 12/11/16, THE CHECK ENGINE, VEHICLE DYNAMICS CONTROL, AND CRUISE CONTROL INDICATORS CAME ON SIMULTANEOUSLY. CHECK ENGINE AND VDC INDICATORS WERE STEADY, BUT CRUISE CONTROL WAS BLINKING. THE NEXT MORNING WHEN I STARTED THE CAR, THE PROBLEM WAS STILL THERE SO I IMMEDIATELY WENT TO SUBARU TO HAVE IT CHECKED OUT. THEY DISCOVERED CODE P1449: "EVAP SYSTEM CLUGGED CHECK & FOUND SPIDER WEBS IS EVAP DRAIN & VALVE ASSY. TECH RECOMMEND REPLACE EVAP DRAIN & VALVE ASSY." THEY REPLACED EVAP DRAIN & VALVE ASSEMBLY AND PERFORMED EVAP SYSTEM CLEAN REINSTALL WHICH FIXED THE ISSUE. TOTAL COST 617.28 (416.50 FOR 3.5 HOURS LABOR, 41.16 FOR VALVE AY DRA, 159.62 FOR VALVE AY ELC). WHEN I FIRST GOT THE CAR IN DEC 2011, I PURCHASED AN EXTENDED WARRANTY (GOLD PLUS) WHICH COVERS 6 YEARS OR 60,000 MILES WITH $0 DEDUCTIBLE. BEFORE FIXING THE PROBLEM ABOVE, THEY ESTIMATED IT WOULD COST ME $600-$700 OUT OF POCKET SINCE THEY SAID THIS PROBLEM WAS NOT COVERED UNDER WARRANTY BECAUSE IT WAS CAUSED BY A SPIDER AND NOT A PART DEFECT. I CALLED SUBARU'S WARRANTY DEPARTMENT WHICH SAID THE SAME THING. I MENTIONED THAT MAZDA, SUZUKI, HONDA, AND HYUNDAI ALL HAD THIS PROBLEM A FEW YEARS BACK AND THAT MAZDA AND SUZUKI HAD RECALLS, WHILE HONDA AND HYUNDAI WERE COVERED UNDER WARRANTY. SUBARU AGAIN STATED THAT THEY DO NOT COVER IT. AFTER THE FIX, A SERVICE CENTER ADVISOR SAID HE SEES THIS PROBLEM A LOT BUT UNFORTUNATELY SUBARU DOES NOT COVER IT. I ASKED HOW TO PREVENT IT FROM HAPPENING AGAIN AND HE SAID TO SPRAY PEPPERMINT OIL OCCASIONALLY AROUND THE FUEL TANK AREA BELOW THE CAR SINCE THE SMELL DETERS PESTS. I PAID THE BILL TO GET MY CAR. HOWEVER, I BELIEVE A RECALL OF SOME SORT SHOULD BE ISSUED BY SUBARU TO FIX THE PROBLEM AND PREVENT IT FROM HAPPENING AGAIN OR AT LEAST HAVE THE PROBLEM BE COVERED UNDER WARRANTY. I AM FILING A COMPLAINT TO YOU AND HOPE YOU CAN HELP ME RECOVER THE COST. *TR

FRONT PASSENGER SEAT AIRBAG SENSOR GRADUALLY STOPPED WORKING. THIS SEAT SENSOR HAD ALLEGEDLY BEEN CHECKED AND FIXED IN 2015 AS PART OF SUBARU VOLUNTARY RECALL SUBSEQUENT TO THE NHTSA INVESTIGATION. AT THAT TIME, THE SENSOR WAS WORKING PROPERLY; THE NATURE OF SUBARU'S FIX IS UNCLEAR. SINCE THE VOLUNTARY RECALL, THE FRONT PASSENGER SEAT HAS NOT BEEN MODIFIED. THERE HAS BEEN NO WATER SPILL. THE ISSUE WITH THE FRONT PASSENGER AIRBAG SENSOR STARTED SHORTLY AFTER AN IPHONE CHARGER WAS INSTALLED, I.E. PLUGGED IN THE FRONT 12V CIGARETTE LIGHTER RECEPTACLE. THE DEGRADATION OF THE SEAT AIRBAG SENSOR'S PERFORMANCE WAS GRADUAL. FIRST, IT STOPPED REGISTERING MY DAUGHTER'S WEIGHT, THEN MY WIFE'S THEN MINE -- THIS GRADUAL DEGRADATION IN PERFORMANCE, FROM FIRST INCIDENCE TO COMPLETE NON-PERFORMANCE TOOK ABOUT 3 TO 4 WEEKS.

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING 55 MPH, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED WHILE THE FRONT PASSENGER SEAT WAS OCCUPIED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V419000 (AIR BAGS). THE VEHICLE WAS TAKEN TO SUBARU OF CORVALLIS (LOCATED AT 800 NW 5TH ST, CORVALLIS, OR 97330, (541) 754-1515) WHERE IT WAS DIAGNOSED THAT THE OCCUPANT DETECTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.

THE AIRBAG SENSOR IN THE PASSENGER SEAT HAS FAILED 3 TIMES WHILE THE CAR WAS UNDER WARRANTY AND NOW AGAIN OUT OF WARRANTY. WHEN A PASSENGER IS SITTING IN THE SEAT WHILE DRIVING, THE AIRBAG SENSOR DOESN'T RECOGNIZE THE PASSENGER'S WEIGHT, AND THE AIRBAG LIGHT WILL NOT TURN ON, PUTTING MY PASSENGER AT RISK. UNDER WARRANTY, CARR SUBARU IN BEAVERTON OREGON REPLACED THE SENSOR EACH TIME IT FAILED. THEY BRIEFLY EXPLAINED TO ME THAT THE SENSOR "FAILS ALL THE TIME" AND "ITS POORLY DESIGNED." IF I UNDERSTOOD THEM CORRECTLY, THESE TYPE OF SENSORS ARE NO LONGER USED IN NEWER MODELS OF MY CAR. I AM NOW HAVING THE AIRBAG ISSUE AGAIN AND I AM NOT COVERED BY WARRANTY, I FEEL THIS IS A MAJOR SAFETY ISSUE. SUBARU SHOULD TAKE RESPONSIBILITY FOR THIS FAULTY SYSTEM AND REPLACE IT COMPLETELY, RATHER THAT JUST REPLACING THE SENSOR THEY ALREADY KNOW IS FAULTY.

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING 30 MPH, THE BOLT ATTACHED TO THE BRAKE CALIPER FRACTURED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TRANSAXEL/TRANSMISSION FAILURE

MY FIANC SAT IN THE DRIVER SEAT, I IN THE PASSENGER SEAT. WE STARTED THE CAR AFTER WE BOTH WERE SITTING DOWN. I HAD HIS PHONE CHARGING IN THE CENTER CONSOLE AND MY PHONE WAS IN THE HOUSE. MY SRS LIGHT CAME ON AND THE PASS. AIR BAG WAS TURNED OFF. CODES B1660, B16FO, AND B1650 WERE SAVED. WHEN I BROUGHT IT TO THE DEALERSHIP THEY TOLD ME A WET PASSENGER, A CELL PHONE IN A POCKET, OR EVEN A LAP TOP THAT WAS TURNED OFF IN A BAG COULD CAUSE THE OCCUPANT CLASSIFICATION SYSTEM TO MALFUNCTION DUE TO IT BEING STATIC ELECTRIC BASED DUE TO THE SEAT HEATERS. I HAD A SEAT RECALL COMPLETED IN NOV 2015 AND THE DEALERSHIP REFUSES TO STATE THAT THIS COULD BE RELATED TO THE RECALL. SERVICE CAMPAIGN WQT55 NHTSA CAMPAIGN 15V419000. IT IS UNACCEPTABLE TO THINK THAT HAVING A CELL PHONE WHILE A PASSENGER IN A SAFETY RATED CAR COULD CAUSE A MALFUNCTION IN THE AIR BAG SYSTEM. *JS

CAR WITH ONLY 65,000MILES, MINIMAL BRAKING SINCE LIVE AND TRAVEL ON COUNTRY ROAD. HAD REAR BRAKE PADS REPLACED. ONE MONTH LATER, AFTER LONG DRIVE THEN CAR SITTING FOR A WEEK, MASTER CYLINDER FAILED. NOTED NO BRAKES WHEN STARTED UP THE CAR AGAIN.

ON THREE SEPARATE OCCASIONS (APRIL 10, 2016, JUNE 13, 2016 AND AUGUST 5, 2016),SUDDENLY AND WITHOUT WARNING, THE CAR STOPPED RESPONDING TO GAS PEDAL INPUT, STOPPED RUNNING, AND COASTED TO A STOP. THE ENGINE WOULD CONTINUE TO RUN, BUT THE CAR WOULD NOT MOVE. FORTUNATELY THE INCIDENTS OCCURRED WHILE ON CITY STREETS, AND NOT ON THE FREEWAY. HAD I BEEN ON THE FREEWAY, I WOULD HAVE BEEN REAR ENDED. THAT WOULD HAVE HAD TRAGIC, PERHAPS FATAL CONSEQUENCES. THE CAR IS CURRENTLY AT THE DEALER'S FOR REPAIR AFTER THE THIRD AND LATEST INCIDENT. I HAD TAKEN IT TO THE DEALER'S AFTER EACH OF THE OTHER INCIDENTS AS WELL.

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT THE AIR CONDITIONER AND HEATER STOPPED WORKING. THE CONTACT PULLED OUT THE PANEL WHERE THE SWITCH WAS LOCATED AND NOTICED THAT THE SWITCH WAS BURNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

SUBARU HAD A RECALL ON THE ODC (OCCUPANT DETECTION SYSTEM) NHTSA 15V419000 FOR CARS PRODUCED FROM 4/2011 THROUGH 2/2012. MY CAR WAS PRODUCED IN MID MARCH 2012 - AND EXPERIENCED THE EXACT SAME PROBLEM AS THE RECALLED VEHICLES. THE ODC WOULD BE DEACTIVATED IF A PASSENGER WAS IN THE CAR AND WE HAD A CHARGER PLUGGED IN THE POWER OUTLET. THIS IS A SERIOUS ISSUE. IT IS BEING FIXED, BUT IT IS A $1,200 CHARGE, FOR WHAT I BELIEVE SHOULD BE PART OF THE RECALL. THANKS FOR YOUR TIME AND HELP.

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE ATTEMPTING TO EXIT A PARKING LOT, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE RESUMED NORMAL OPERATION AFTER ENGAGING THE BRAKES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 57,000. UPDATED 09/28/16*LJ *TR

MY SON'S 2012 SUBARU IMPREZA, WAS BOUGHT USED, WITH 59,000. MILES, WITH HOPE OF OWNING A RELIABLE, SAFE VEHICLE ON 2/11/16. ON 6/26/16 HE WENT FOR A ROUTINE OIL CHANGE AND WITHIN ONE WEEK THE CAR WAS COMPLETELY SEIZED. HE WAS DRIVING HOME, NO WARNING LIGHTS, OR ANYTHING JUST MADE A LOUD SOUND THEN HE WAS JUST BARELY ABLE TO MAKE IT TO THE SIDE OF A BUSY 3 LANE ROAD TO CALL FOR A TOW TRUCK. AT THE TIME, WE WORRIED THAT THE OIL CHANGE MAY HAVE BEEN DONE IMPROPERLY AND CAUSED THE ISSUE. WE CONTACTED THE BUSINESS, WHO THEN HAD A ASE CERTIFIED MECHANIC/INSPECTOR VERIFY THAT IT WAS NOT THE OIL CHANGE BUT AN INTERNAL ENGINE PROBLEM. WE THEN HAD TOWED IT AGAIN TO SUBARU DEALER THAT WAS 7/12/16. THEN WE BEGAN CALLING- DAILY OR EVERY OTHER DAY; TO THE SERVICE MANAGER AND EMAILING TO CORPORATE SUBARU- ASKING WHAT IS WRONG WITH HIS CAR? WHY DID IT HAPPEN? WHAT CAN BE DONE? WHAT WILL IT COST? FINALLY, ON 8/22/16, WE HEARD FROM SUBARU SAYING THAT THE VEHICLE WAS OUTSIDE THE WARRANTY -BUT WILL AUTHORIZE A $2,000. TOWARD REPAIR OR NEW CAR. WE CALLED THE DEALER AGAIN BECAUSE WE STILL HAD NOT HEARD OR RECEIVED A REASON/QUOTE OF REPAIR. WE WERE TOLD THAT IT WAS DAMAGE TO A PISTON AND IT WOULD COST AT LEAST $10,000. AND THEY DID NOT RECOMMEND IT; BETTER TO TALK TO SALES. THE WARRANTY IS FOR 60,000 MILES OR 5 YEARS ON THE POWERTRAIN, WE ARE AT 67,000 MILES AND 4 YEARS. SO NOW WE STILL OWE $8,000. AND HAVE $10,000. REPAIR, AND THEY ARE OFFERING $2,000. MONEY VS SAFETY AND NOW VS TRUST WE WANT A SAFE RELIABLE CAR, FROM A COMPANY THAT WE COULD TRUST. WE THOUGHT THAT WAS SUBARU.

WITH A PASSENGER IN THE FRONT SEAT THE AIRBAG LIGHT WILL TURN ON AND THE DASH WILL REPORT "PASSENGER AIRBAG OFF." THIS HAPPENS ANYWHERE FROM IMMEDIATELY AFTER THE CAR IS TURNED ON, BEFORE IT IS PLACED IN DRIVE, TO AN HOUR AFTER THE CAR HAS BEEN RUNNING. WE DO FREQUENTLY HAVE ELECTRONICS PLUGGED IN, BUT I JUST LEARNED OF THE POSSIBLE CONNECTION AND HAVE NOT TRIED TO TROUBLESHOOT IT. THE SEATS ARE HEATED. THE AIRBAG LIGHT DOES NOT TURN ON WITHOUT A FRONT SEAT PASSENGER. FIRST STARTED IN JUNE OF 2016 AND HAS BEEN HAPPENING INTERMITTENTLY SINCE THEN, APPROXIMATELY 75% OF THE TIME A PASSENGER IS IN THE FRONT SEAT.

IN 2014 TIRE PRESSURE MONITORING SYSTEM LIGHT STARTED BLINKING THEN REMAINED ILLUMINATED. NOW 2016 SAME PROBLEM NOW TOLD ONE OF THE TIRE PRESSURE MONITORING SYSTEM SENSORS IS AGAIN DEFECTIVE BUT NOT UNDER WARRANTY.

I WAS DRIVING ON THE HIGHWAY AND I WAS ACCELERATING TO PASS SOMEONE WHEN ALL OF A SUDDEN MY CAR REVVED UP VERY HIGH AND ACCELERATED VERY FAST TO AN UNINTENDED SPEED. I BRAKED WITH NO EFFECT. I PUT ALL MY WEIGHT ON THE BRAKE, ALMOST STANDING UP, FOR ABOUT 10 SECONDS, THEN I HEARD A LOUD SNAP UNDER THE CAR, LIKE I JUST UNSTUCK SOMETHING, THEN IT REVVED BACK DOWN TO A CONTROLLABLE SPEED. IF IT WASNT FOR THE FACT IT WAS EARLY MORNING AND THERE WEREN'T AS MANY CARS AROUND ME ON THIS HIGHWAY I WOULD HAVE SURELY BEEN HIT OR HIT SOMEBODY ELSE. VERY SCARY. LUCKILY, I DIDN'T, AND MY CAR'S BEEN DRIVING OKAY FOR PAST FEW DAYS ; IT IS AT THE DEALERSHIP AS I WRITE THIS (4/21/16) GETTING CHECKED OUT.

TL* THE CONTACT OWNED A 2012 SUBARU IMPREZA. WHILE MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A HEAD INJURY AND INJURIES TO THE LEFT ARM THAT REQUIRED MEDICAL ATTENTION. AFTER INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE AIR BAG WIRING WAS FRACTURED. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

WHILE DRIVING ON FREEWAY ,SUNROOF GLASS EXPLODED FOR UNKNOWN REASON.

THE AIRBAG SENSOR ON THE FRONT PASSENGER SEAT DOES NOT DETECT A PERSON SITTING IN THE SEAT. THE SENSOR WILL TURN OFF THE AIRBAG, WHILE A PASSENGER IS OCCUPYING THE SEAT. MOST OF THE TIME BETWEEN 30-45 MINUTES AFTER THE CAR HAS BEEN IN MOTION.

FALSIFICATION OF RECALL SERVICE WORK PERFORMED FOR RECALL WQT-55 THAT IS RELATED TO THE AIR BAG NOT DEPLOYING BASED ON AN ISSUE W/ THE OCCUPANT DETECTION SYSTEM. WALDORF SUBARU STATES THEY PERFORMED THAT THEY DIDN'T DO. SUBARU HAS BEEN EXTREMELY SLOW AN UNRESPONSIVE IN ADDRESSING THIS ISSUE. MY CAR WAS ORIGINALLY TAKEN TO WALDORF SUBARU TO HAVE THE RECALL PERFORMED, AFTER WHICH I HAD A SERVICE WORK ORDER INDICATING IT WAS COMPLETE. I RECEIVE A PHONE CALL 2 DAYS LATER FROM THE PARTS MANAGER INDICATING THE "PART THAT WAS NEEDED FOR THE RECALL IS NOW IN STOCK." AS A SECOND CHECK, I TOOK MY VEHICLE TO ANOTHER SUBARU LOCATION (HERB GORDON SUBARU/MILE ONE) TO CHECK IT OUT AND VERIFY IF THE RECALL HAD BEEN IN FACT FIXED, THIS PROVED THAT IT HAD NOT BEEN FIXED. I OBTAINED A SERVICE WORK ORDER WITH THESE DETAILS. I CONTACTED SUBARU TO HAVE THEM ADDRESS THIS, AND THEY HAVE BEEN SLOW TO RESPOND AND HAVE BEEN UNRESPONSIVE TO THE CONCERNS THAT HAVE BEEN RAISED. THEIR INTERNAL COMPLAINT NUMBER HAS BEEN OPENED TO ADDRESS THIS ISSUE: SR #:1-17536427192

HAVING TROUBLE IGNITION TURNING OVER I HAVE TAKEN BACK TO DEALER SEVERAL TIMES ALWAYS TOLD MY CAR WAS FINE THIS CAR HAS RECALLS I WASN'T AWARE I HAD TO REPLACE TIRE & SENSOR WASN'T WORKING WAS TOLD IT WAS CLIMATE RELATED WHEN I BROUGHT IT IN......THIS IS MY SECOND SUBARU ..I'M VERY DISAPPOINTED W THIS CAR.....NOW MY ABS,CHECK ENGINE, AN TIRE GAUGES ARE BLINKING WHEN I WAS PARKING I JUST TOOK IT TO DEALER A WEEK AGO....I WAS TOLD EVERYTHING WAS FINE.

THIS VEHICLE IS CURRENTLY UNDER RECALL FOR A DEFECTIVE FRONT PASSENGER AIRBAG SYSTEM. I HAVE BEEN TOLD THAT ALL THE PARTS TO FIX THE PROBLEM ARE, "ON BACK ORDER". I EXPLAINED THAT I AM UNCOMFORTABLE DRIVING THE CAR WITH THIS PROBLEM, SINCE THE RECALL CLEARLY STATES THAT THE AIRBAG MAY NOT INFLATE UPON COLLISION. I ASKED FOR A LOANER CAR UNTIL THE PROBLEM WAS FIXED AND WAS TOLD, "THERE IS NOTHING WE CAN DO, YOU CAN CONTACT SUBARU OF AMERICA". I HAVE BEEN GIVEN NO TIME ESTIMATE AS TO WHEN THE PARTS WILL BE AVAILABLE.

TODAY (OCTOBER 9, 2015), I RECEIVED AN EMAIL FROM [XXX], WARRANTY ADMINISTRATOR, TEAM MAZDA SUBARU, IN CALDWELL, IDAHO 208-455-0322 [XXX], TELLING ME THAT THE PART TO FIX SUBARU RECALL CAMPAIGN WQT-55, NHTSA RECALL NO. 15V-419, AUGUST 2015 FOR MY 2012 SUBARU IMPREZA, [XXX] WAS GOING TO BE RETURNED IF I DID NOT BRING MY VEHICLE IN SHORTLY. SOON AFTER I RECEIVED THE SAFETY RECALL NOTICE IN THE MAIL, I CALLED TEAM MAZDA SUBARU SERVICE DEPARTMENT TO SCHEDULE AN APPOINTMENT, TELLING THEM EXACTLY WHAT THE APPOINTMENT WAS FOR. AN APPOINTMENT WAS MADE FOR 2 PM ON SEPTEMBER 1, 2015. I ARRIVED AT THE SERVICE CENTER AND GAVE THE ADVISER A COPY OF THE RECALL NOTICE AT 1:50 PM ON SEPTEMBER 1, 2015. HE TOLD ME THAT IT WOULD BE AN HOUR OR MORE WAIT. I SHOWED HIM IN THE LETTER THAT IT SHOULD TAKE NO MORE THAN 25 MINUTES. THE ADVISER SEEMED TO BE COMPLETELY UNAWARE OR INFORMED OF THE RECALL, BUT SAID THAT HE WOULD HAVE IT DONE SOONER THAN PREVIOUSLY MENTIONED. AT 2:50 PM I LEFT THE DEALERSHIP WITH THE RECALL DEFECT NOT REPAIRED BECAUSE THE PART NEEDED WAS NOT AVAILABLE. HE ASKED IF I WANTED HIM TO CALL ME WHEN THE PART ARRIVED AND I SAID, ?PLEASE!? TODAY, MORE THAN ONE MONTH LATER, I GET THE EMAIL DESCRIBED ABOVE. THE RECALL NOTICE STATES THAT I SHOULD CONTACT YOU IMMEDIATELY IF I BELIEVE THE SUBARU RETAILER HAS FAILED OR IS UNABLE TO REMEDY MY VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. I DO NOT CONSIDER MORE THAN ONE MONTH A REASONABLE AMOUNT OF TIME. THE RECALL NOTICE ALSO SAYS THAT I SHOULD IMMEDIATELY CONTACT THE DEALER TO MAKE AN APPOINTMENT, WHICH IMPLIES THAT THE PART IS AVAILABLE. I DO NOT UNDERSTAND WHY AN APPOINTMENT WOULD BE MADE TO REPAIR MY CAR IF THE PART WAS NOT IN STOCK. FURTHERMORE, WHY DID I HAVE TO WAIT AN HOUR TO FIND OUT THE REPAIR COULD NOT BE ACCOMPLISHED? SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AFTER LAST OIL CHANGE AT 43,000 MILES THE OIL LIGHT CAME ON WITHIN 2,000 MILES. OIL LEVEL WAS OVER A QUART LOW. I FOUND NO OIL LEAK AT THE PAN OR FILTER AND NO OIL ON MY GARAGE FLOOR. OIL LIGHT CONSISTENTLY COMES ON AFTER 2,000 MILES OF DRIVING. OIL IS ALWAYS LOW WHEN I CHECK IT. PLAN TO ADDRESS WITH DEALERSHIP. THIS MODEL WAS THE FIRST YEAR FOR SUBARU'S NEWLY DESIGNED ENGINE. HMMM?

I RECEIVED RECALL INFORMATION AND MADE AN APPOINTMENT WITH A LOCAL DEALER FOR CORRECTION OF THE DEFECTIVE AUTOMOTIVE PART. WEEKS LATER I RECEIVED A PHONE CALL FROM THE DEALER THAT THEY HAD RUN OUT OF PARTS AND WOULD RESCHEDULE BY CALLING ME WHEN THE DEFECTIVE PART WAS BACK IN STOCK. I THEN RECEIVED AN EMAIL, DATED 9/9/2015, FROM THE DEALER BILL RAPP SUBARU, SYRACUSE, NY, THAT THE APPOINTMENT HAD BEEN CANCELLED BUT NO INDICATION REGARDING THE RECALL OR IN WRITING THE THEY WOULD CALL ME WHEN THE PART WAS BACK IN STOCK. PLEASE ADVISE.

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT RANDOMLY FLASHED FOR AN EXTENDED PERIOD OF TIME. THE DEALER AND THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V419000 (AIR BAGS). THE VEHICLE WAS TO BE INSPECTED AND DIAGNOSED BY A DEALER. THE MANUFACTURER PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING AT 10 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO A METAL POWER BOX AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

PASSENGER AIRBAG INDICATOR LIGHT WENT ON AS I WAS DRIVING WITH A PASSENGER. FIRST 10 MILES HAD NO PROBLEM, THEN ALL OF A SUDDEN, THE LAST HALF MILE OF THE TRIP IT WENT ON. I DROPPED THE PASSENGER OFF AND THE LIGHT REMAINED ON ANOTHER 2 MILES AS I REACHED MY DESTINATION. SHUT OFF THE CAR AND TURNED IT BACK ON, THE LIGHT WAS NO LONGER ON.

WHEN A PASSENGER OF 215LBS OR MORE SITS IN MY 2012 SUBARU IMPREZA PASSENGER SEAT FOR MORE THAN 10MILES THE AIRBAG LIGHT COMES ON AND THE PASSENGER AIRBAG IS TURNED OFF.

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING 75 MPH, THE AIR BAG WARNING LIGHTS ILLUMINATED AND THE PASSENGER SIDE AIR BAG OFF INDICATOR ILLUMINATED WHEN A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO THE DEALER IN 2012 AND REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 65,000.

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT THE FRONTAL SIDE PASSENGER AIR BAG LIGHT WOULD TURN OFF AFTER APPROXIMATELY 20 MINUTES WHEN A PASSENGER WAS OCCUPYING THE SEAT. ALSO, THE CONTACT MENTIONED THAT THE FRONTAL DRIVER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.

PURCHASED THE CAR USE AT 28000 MILES. CHECKED OIL AT TIME OF PURCHASE AND IT WAS FULL. DROVE THE CAR FOR APPROXIMATELY 1200 MILES BEFORE A LOW OIL LIGHT CAME ON. SOUGHT THE HELP OF SUBARU AND GOT AN OIL CONSUMPTION TEST. OIL LIGHT CAME ON AGAIN AT 700 MILES BURNING 16.5 QUARTS. HIGHLY UNACCEPTABLE. CAR WAS OIL CHANGED AND REPLACEMENT SHORT BLOCK ORDERED. REPLACED SHORT BLOCK AND CURRENTLY BREAKING IN NEW BLOCK.