There are 9 owner-reported lighting complaints for the 2020 Subaru Outbackin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
1.) Headlights. They are extremely bright to oncoming traffic and oncoming traffic is always flashing or beaming you with their high beams as they think your brights are on when they are not. This is dangerous. Also LED lights do not put off enough heat and the headlamp body itself freezes over in cold rain or snowy conditions severely reducing your ability to see during low light situations. Wipers. The windshield wipers do not last. They should be silicone and they are rubber which is terrible for longevity.
The TomTom navigation system quits unexpectedly while driving and if the Adaptive Cruise Control is on it will stop working and the car will begin to slow down. The computer screen will go black and then a message will come on saying the Navigation System is starting. The system will then reboot. This has been reported to Subaru and Subaru tried to replicate the problem at the dealership, but they were unsuccessful. Subaru Corporate has acknowledged the problem, but offers no solution. Safety was impacted because you suddenly start to slow down and any car following you may not know you are slowing down because the brake lights do not come on.
HEADLIGHTS ARE AIMED TOO HIGH - THEY ARE SIMILAR TO HIGH BEAMS ON OTHER CARS. WHENEVER I AM DRIVING AT NIGHT - ESPECIALLY WHEN OUTSIDE THE CITY, ALMOST EVERY CAR PASSING ME FLASHES BRIGHT LIGHT BECAUSE THEY THINK I HAVE MY HIGH BEAMS ON. THEY ARE POINTED TOO HIGH OFF THE GROUND AND CAUSE GLARE FOR OTHER DRIVERS (WHICH I ALSO EXPERIENCED WHEN MY WIFE WAS FOLLOWING ME IN THE SUBARU WHILE I DROVE OUR OTHER CAR. IT IS REALLY OBNOXIOUS AND DOES NOT SEEM SAFE TO OTHER VEHICLES ON THE ROAD. DEALERSHIP SAID THERE WAS NOTHING WRONG AND THERE IS NO WAY TO ADJUST LIGHTS TO POINT DOWN TOWARDS THE ROAD.
LOW BEAMS NEED TO BE ADJUSTED, AS THEY ARE TOO BRIGHT FOR ONCOMING TRAFFIC. I GET FLASHED AT NIGHT MULTIPLE TIMES, EVEN BY TRUCKERS WHO SIT HIGHER IN THEIR VEHICLES. THIS IS A SAFETY CONCERN BECAUSE IT IMPAIRS THE VISION OF ONCOMING TRAFFIC, AS WELL AS HAD DRIVERS HAVE ROAD RAGE TOWARDS ME, BY THEM SHINING THEIR HIGH BEAMS AT ME.
THE LOW BEAM'S ANGLE ON THE SELF-LEVELING HEADLIGHT UNITS IS TOO FLAT BLINDING ONCOMING TRAFFIC (EVERY OTHER CAR AND THIRD TRUCK FLASHES THEIR HIGH BEAMS AT ME). THE IMPLEMENTATION OF THE HANDSFREE BLUETOOTH PROTOCOL IS INADEQUATE AS INCOMING CALL VOLUME IS TOO LOW (EVEN AFTER INCREASING SPEAKER VOLUME TO MAXIMUM). IT MAKES HANDSFREE OPERATION OF YOUR MOBILE PHONE ALL BUT WORTHLESS WHILE HANDSFREE OPERATION IS REQUIRED BY LAW IN MY STATE. BOTH ISSUES ARE SAFETY ISSUES AS FAR AS I AM CONCERNED.
Headlights do not have a true low beam. When low beam is selected it partially blocks the top of the high beam. OK if on a dead flat road. On one that undulates at all at some point cars coming the other way are blinded by the full brightness of the headlight. Often because of this oncoming cars are flashing their high beams at me thinking that I haven't dimmed mine. If a driver is blinded by the high beam brightness it could cause an accident. Or it could cause a road rage incident by someone offended by my high beam. In my state the Police have fined drivers for not dimming their lights. Selecting low beam creates a very obvious horizontal cut off of the high beam. But a bounce or by meeting another vehicle while I going up a grade will shine the full high beam in their face.
THE LOW BEAM HEADLIGHTS ARE TOO BRIGHT, OR ANGLED TOO HIGH. I'M CONSTANTLY HAVING OTHER VEHICLES "FLASH" ME AT NIGHT THINKING I HAVE HIGH BEAMS ON. THIS HAS HAPPENED WORTH PEOPLE I KNOW TELLING ME AND STRANGERS. BOTH ON HIGHWAY AND CITY STREETS.
THE HEADLIGHTS ON THIS CAR ARE TOO BRIGHT OR NOT ADJUSTED CORRECTLY. I HAVE BEEN HIGH BEAMED ON MANY OCCASIONS. 9 TIMES ONE EVENING, 13 TIMES ANOTHER EVENING, AND 17 TIMES ON ANOTHER EVENING. THIS IS A SAFETY CONCERN NOT ONLY FOR ME BUT FOR THE OTHER DIVERS AS WELL. I HAVE COMPLAINED TO SUBARU EVERY TIME THIS HAS HAPPENED TO ME. I HAVE ALSO HAD IT IN FOR SERVICE AND WAS TOLD "THAT'S JUST THE WAY THEY ARE" "JUST IGNORE THE OTHER DRIVERS" WELL, I CAN'T DO THAT WHEN I AM CONSTANTLY BEING HIGH BEAMED FROM SO MANY OTHER VEHICLES. NOT JUST CARS. CARS, FULL SIZE PICKUP TRUCKS, SEMI'S, SUV'S ETC. I HAVE EVEN BEEN HIGH BEAMED NOT ONLY ON OUR 2 LANE HIGHWAYS BUT ON A 4 LANE HIGHWAY WITH ME IN THE FAR RIGHT LANE AND THE OTHER DRIVER GOING THE OPPOSITE DIRECTION IN THE FAR RIGHT LANE. THIS IS NOT ACCEPTABLE. I TALKED WITH SUBARU AGAIN TODAY AND WAS TOLD "IF YOU TAKE IT IN FOR SERVICE, AND THE TECHNICIAN SAYS THAT THERE IS NOTHING WRONG WITH THE HEADLIGHTS THEN, THERE IS NOTHING WE CAN DO." AGAIN, THIS IS NOT ACCEPTABLE. I HAVE NEVER IN ALL MY YEARS OF DRIVING BEEN HIGH BEAMED SO MANY TIMES.
MY 2020 SUBARU OUTBACK HEADLIGHTS ARE TOO BRIGHT AND APPEAR TO BE AIMED TOO HIGH. DRIVING AT NIGHT IS A VERY REAL PROBLEM DUE TO THE NUMBER OF OTHER DRIVERS WHO KEEP PUTTING ON THEIR HIGH BEAM LIGHTS THINKING MINE ARE ON WHEN THEY ARE NOT.ALSO I CAN SEE MY BEAMS POINTING HIGHER DOWN THE ROAD THEN FOR ANY OTHER CAR I HAVE OWNED. I CONTACTED FIRST THE DEALERSHIP AND THEN SUBARU OF AMERICA, THE DEALER WAS APOLOGETIC AND EXPLAINED THERE ARE NO ADJUSTMENTS TO BE MADE ON THE AIM OF LIGHTS BECAUSE NONE WERE BUILT INTO THE CAR AT THE FACTORY. SUBARU OF AMERICA CONFIRMED THIS WHEN I CONTACTED THEM AND SAID, WITHOUT EVEN SEEING MY PARTICULAR CAR THAT MY HEADLIGHTS ARE ALIGNED PROPERLY AND THERE IS NO WAY TO MAKE ANY ADJUSTMENTS TO BRIGHTNESS OR AIM. THIS IS A HAZARD DUE TO BLINDING ONCOMING DRIVERS AND THEY IN TURN PUTTING THEIR HIGH BEAM LIGHTS ON BLINDING ME. HOW CAN THEY MAKE LIGHTS WITH NO ADJUSTMENT AVAILABLE?
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026