2022 Subaru Outback Complaint Log

Needing to replace windshield again due to smallest rock hitting windshield and cracking it. Wind shield has been replaced 3 separate occurrences due to the same issue.

While sitting stationary on our driveway over the weekend, the windshield of our relatively brand new 2022 Subaru Outback developed a large crack starting from the center bottom and is slowly creeping up. There are no rock chips or any damage that would have caused this crack. Looking online and this is an incredibly common issue and frustration. I'm attempting to have Subaru replace it themselves but I worry the next one will crack in the same amount of time. In all my years of driving and owning cars, I have never experienced a cracked windshield before.

The contact owns a 2022 Subaru Outback. The contact stated that while reversing out of his garage, the vehicle made an abnormal sound, and while the transmission was shifted into reverse (R), the vehicle rapidly accelerated, crashing into a tree. The contact stated the vehicle made the abnormal sound again and rapidly accelerated forward, crashing into a fence. The contact sustained injuries to his head and received medical attention. A police report was filed. The vehicle was towed to a collision center. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000. The VIN was not available. The contact stated the vehicle changed gears and right foot wasn't close to the accelerator during the crash. Medical attention was not required because the head injury was not severe.

We had some cold weather in Minneapolis but we were told that Suburu had worked out its cracked windshield issues when we purchased the outback. Not true. A crack developed from the center of the base of windshield and continues a third of the way up

I was driving, approximately 50 miles per hour, when my windshield cracked from top center down and across the driver's side obscuring my view and startling me. Nothing struck my windshield and there are no divets or marks other than a clean crack that looks like a stress fracture. There were no other vehicles near me and I was on a paved road. My car is 6 months old with 3300 miles on it.

I started my car via the mysubaru app so it could warm up. The outside temperature was around 25 and I had full heat via the app..which the front defroster was on. I get to leave and before I pulled away, the windshield cracked, without any cause. It cracked mid-way left side and spread halfway across over the following few days. It is apparent this is a known issue as there appears to be a defect with this generation of windshields and the amount of reported issues. Additionally, I filed a complaint with the BBB and encourage others to report this safety issue to BBB.

The windshield cracked without provocation of a rock or any impact, just cold weather. I don’t feel that the windshield of my “ski car” should just crack if the weather gets cold. I was up skiing at our local mountain before this occurred and heard concerning sounds from the windshield. Lo and behold a few weeks later it cracked on its own.

This has happened many times since my vehicle ownership in May. Today for example I am on the highway cruising along (cruise control set) and alarms start going off, the vehicle lurches as it self-disables safety features one by one - Cruise control shuts off automatically - check engine light on, reverse auto breaking disabled, lane assist disabled, Collision avoidance disabled, entire eyesight system disabled. (and I'm sure more I am missing) I have contacted Subaru of America many times about this fault, they have yet to respond appropriately to my inquiries (usually they dont respond at all or simply tell me something about the factory stereo?). The only fix I've found is removing the gas cap tapping it a few times and resetting (to the "one-click") tightness. After multiple start/stops the codes will clear and life will resume with safety features. This incident today was 204.3 miles into my gas tank, not sure how the gas cap is related but something is definitely wrong. If it truly is the gas cap they could simply have a small icon on the 11" display vs disabling every safety feature- While I am DRIVING!

The Outback Wilderness comes stock with Yokohama Geolandar A/T 225/65R17. There was 13,300 miles on it from factory new tires. At interstate speed of about 75mph, the tread appears to have fully separated from the sidewalls. The tread was closely inspected for any debris by myself, my dealer, and others and no tire punctures are present. We believe this tire has a manufacturers defect and would like to have it inspected if possible. We have kept the tread, despite asking dealer to save all part of tire, the still managed to lose the part from the rim, thought there as not much left from the accident, it was virtually destroyed. Very unusual in all my years of driving.

Went out our Outback this morning and noticed a crack in the windshield. The crack originates from the drivers side edge of the windshield, at approx. the midpoint of the vertical edge of the windshield. I drove the car yesterday without incident. There was no crack in the windshield when I parked in the driveway yesterday, late afternoon/early evening. There does not appear to be a rock chip or impact crater at any point of the crack. The crack appears to have formed spontaneously without an impact to the glass.

The windshield cracked without any impact to it after five months of taking delivery on my 2022 Subaru Outback. The crack appears to have originated from the base of the windshield, under the plastic cover. The car was parked outside with the temperature close to 44 Fahrenheit, and was not moving. Based on the amount of the reports for a broken windshields for this model, this is not an anomaly. Subaru should address this issue before they have another lawsuit that covered previous generations. This is my first introduction to the car maker, and it is not going well as one would hope.

Went to work one morning and noticed a crack from black piece of windshield under wipers 12 inch up center of windshield with no impact noted temps in upper 30s

Windshield cracked while driving in low temperatures, forming a foot long crack from the passenger side edge inward. No impact was felt or heard, but the Subaru service department claims to see an 'impact event', so they're not covering it under warranty.

Vehicle windshield shattered without noticeable impact from object, producing a 12 inch crack on center of glass. Dealership refused to warranty the glass, claiming that they did not see the damage occur and cannot verify it was spontaneous. Repair costs were egregiously high given that a camera recalibration is mandatory to ensure safety, quoted at $675 - more than the price of the replacement glass itself.

On January 28, 2023 at approximately 1930 hours, vehicle battery was dead after being in a parking garage for a week. Vehicle was jump started and being driven on a highway for about 10 miles at highway speeds. At a location on the NYC Harlem River Drive, traffic came to a stop for a minute or so. The 'Auto Start Stop System' stopped the motor as designed. When traffic started to move again, the motor would not restart and the battery was dead. We were disabled in the left lane of an unlit high speed, high volume highway in the dark with our emergency flashers rapidly going dim. After about 45 minutes and numerous near serious collision misses, a tow truck arrived to tow us off of the highway. The system that failed was the 'Auto Start Stop System' and the vehicle is available for inspection. I have 40 years of investigating and reconstructing fatal and serious motor vehicle collisions and this defect put the safety of the motoring public at a serious risk. It is unknown if the problem has been reproduced and the component has not been inspected by the manufacturer. There was not any warning indicators or other symptoms of the problem. To the contrary, the vehicle operator had the false assumption that all systems were operating properly. This defect presents a high risk of serious injury to highway users.

I was driving to work, temps in the mid-thirties, and I heard a crack. It was confusing because there was nobody else on the roadway with me. That's when I looked and saw a 12" crack, beginning at the bottom-middle of the windshield and extending upward.

I woke up in the morning and my windshield crack with no apparent damage by an outside object. It started on the left side where the black meets the clear glass. Please look into this.

A 6" crack appeared on the front windscreen at the passenger side at the bottom right corner extending towards the center.

Ive been through 2 windows already. They have cracked randomly and with no damage. It always happens in the winter when I turn my car on to pre heat before I drive it and the heat change cracks it. The OEM glass and the Safelite glass are inferior.

2022 Subaru Outback Wilderness - 20k Windshield crack develop -Rain and wind, but no other cars / obstructions visible, defroster on, loud bang sound, windshield shows 8” x 5” curving crack near rear view mirror. -No impact / dent / uneven indentations visible.

The touchscreen shuts down and makes the safety features shut off. This use to happen a few times per quarter, but now is happening a few times per month. Happens always while driving which causes the adaptive cruise to shut off, causing deceleration, the eyesight shuts off, the controls on the keyboard are not available. It takes a minute or two for the screen to reboot and safety features to re-engage, this causes distraction and possible safety hazard. Additionally, the speakers randomly will blast so loud it startles and distracts everyone in the car. This seems to happen randomly, can be at start up, or after sound system has been in use. Additionally, the power windows occasionally will not go back up. Thry reverse partway through raising. Then we have to wait a few seconds and try again. Please make Subaru issue a recall and remedy for-the control screen issue. It is the most dangerous problem we’ve listed here.

Windshield obtained significant crack for seemingly for no reason (parked in driveway; no trees/debris around). Crack continued to grow to 2-3 feet while remained parked.

I woke up one morning to find a few cracks in my windshield that were not there the day/night before. The dealership says it was from impact, but I hadn't driven it yet that day, it was fine the night before, and I have covered parking at my apartment.

The windshield on out 2022 Subaru Outback cracked at 4200 miles. Car was traveling at 55 miles per hour and outside temperature was about 45 degrees. No other cars in sight. Nothing hit the windshield. Had been driving for about a half hour. Dealer would not replace window for no charge. Said they had never heard of this happening. However I looked on many Subaru forums and it appears to be a major problem.

The windshield cracked during a severe weather incident where outside temperature was -24 degrees. There were no stone chips or any other issues with the windshield. I drove the car for approximately 20 minutes with the defroster on, when I got home I pulled the car into the garage, when I got back into the vehicle the windshield was cracked from the bottom left of the driver’s side across the windshield toward the middle. I took the vehicle to safelite first, they said the sandwich piece of glass between the exterior section and interior section of the windshield had suffered a failure to to extreme temperature differential. They had seen a number of similar failures since from the prior weekend. They said it is a manufacture issue and said to take it to the dealer for a warranty issue. I took it the the Subaru dealer where I purchased the vehicle, they inspected the windshield and took a number of photographs to submit to Subaru. I was told their windshield experts would examine the photos and get back to them with an answer, that will be four weeks ago tomorrow, Friday the 27th. Meanwhile I’m driving a vehicle with a broken windshield which is not safe. I called Subaru customer care and they are trying to contact the dealership about the claim submission but haven’t been successful. I can certainly pay to replace the windshield, however, if it is a manufactured error I believe Subaru should honor the claim and replace it. I searched the Subaru Outback owners portal and found numerous similar incidents where owners claimed the windshield failed under similar circumstances. According to safelite, Subaru windshields are softer than most manufacturers in an effort to save weight and expense.

Pulled into my driveway, put the car in PARK, ran in the house for 5 seconds, car was rolling down the driveway when I came back to it. Got back in the car to leave (also checked to see that the gear shifter was in park which it was). I have several videos of this incident happening via cameras attached to my house. In the video you can see my wife (who is legally blind) jump out of the car because she didn't know what else to do.

3 months after purchase, in December 2021, my windscreen cracked for no apparent reason. I replaced it 4 months later with OEM glass from dealership waiting—due to no extra money. Now, 8 months after that, it cracked again. I woke up in the morning to a long crack coming from the edge of the seal that was not there when I parked for the evening.

Subarus forward looking eyesight and rear auto braking functions will stop working periodically also the stereo/infotainment system will go blank causing you to no longer access the the safety features of the car or any controls for the heating/AC system.

The windshield cracked on its own overnight (temperatures in the low 30s). The crack starts at the bottom of the window at the center and goes upward and towards the passenger side. The crack is roughly 14" long, but has extended another 2" since the initial crack started. It impairs the view for most drivers. The dealer confirmed that there was no impact mark and have submitted photos to Subaru of America. Subaru has come back with stating it was caused by 'external influence' even though there is no evidence of that. The dealer is doing their best to appeal this with Subaru.

Minor pebble chip hit the lower area center of the windshield (with the sound effect of maybe small paper clip equivalent). Initial impact created a 3" crack, which spidered to about 36" in total within a few hours. Impact 12/7/2022. A minor impact should not compromise a windshield so significantly and so extensively and put passenger safety at risk with poor glass quality. Independent windshield replacement company has observed unusually high volumes of windshield replacements for late year Subaru Outback models. Windshield replaced asap 12/12/2022.

1.) Our windshield has had to be repaired 3 times in the last six months. Anything that comes in contact with the windshield will cause a massive crack that takes up the entire windshield and marks the car unusable to drive 2) The can is unable to be driven during normal conditions as anything can cause the windshield to break. 3) It has happened 3 times in the last 6 months 4.) The first time we had it replaced, it was completed at the dealership. The next 2 were through our insurance company vendor that ensures the windshield is installed properly. 5.) No. Upon the last time, we researched and found that Subaru has outstanding lawsuits for faulty windshields pending and it looks as if nothing has changed.

My windshield cracked from the driver side to almost half of the whole thing without any impact being seen outside or inside at all. This is scary and can be a safety hazard. It can happen even when driving. I saw a lot of people complaining and experienced the same thing about the Subaru Outback's windshield and other models, which is scary. My car is only seven months old, and this is happening already. Some people have changed their windshield five times already. I bought the car because it's supposed to be safe and reliable, but now I don't feel safe with my windshield.

The entire electronics system resets while driving, all driving metrics, speed, eye-sight/collision detection shows reboot screen, and infotainment system goes blank for several seconds. It would appear that none of this vehicles safety systems or speed indicators are online for several seconds up to 20 at times. I have tried to catch this on camera, but since I am the sole driver of this vehicle, I am rarely in a position to safely operate my phone. It has been going on since I purchased the vehicle, but I am seeing more and more posts with other drivers and the same issue.

Less than a year old. Front Windshield cracked on the passenger side near the defrost vent.

We are on our 3rd windshield for a 2022 Subaru Outback that currently has 7300 Miles on it. The first windshield cracked on it's own, completely unprovoked by anything. The second was actually a very small rock that hit us on the road and caused a small crack that just kept running until our field of vision was obstructed. The 3rd was a defect in the glass that caused a stress fracture, so it's possible that's what happened with the 1st one. All 3 incidents happend within a 5 week window. When I go online, there are cases and cases where these Subaru's have cracked windshields and it IS dangerous to have a massive run in the windshield when you are driving down the road. There are 100's of these complaints, it's just that no one is reporting them. Please look into this, it's NOT safe to have glass that cracks that easily.

I have had to have my windshield replaced twice since I bought it last June. The first incident occurred when I was traveling on a highway. A small rock hit the driver's side of the windshield and immediately a crack developed. I had the windshield replaced. Within ten days, a crack appeared at the bottom center edge of the new windshield. It was not there when I parked my car at work, but it was there when I left for the day. I even reviewed security cameras but saw nothing that would contribute to the crack. A few days later, another crack emerged at the center edge of the passenger side. Again, this was while the car was parked. Neither crack was in my line of sight so I continued to drive until recently as both cracks have spidered all over the windshield. In scheduling another replacement Subaru tells me this is a result of the windshields with EyeSight being thinner than normal. I find this to be a safety hazard and extremely frustrating, not knowing how many windshields I will have to replace as long as I have this car. Looking online, I see many complaints of this same issue by other consumers of this year/model of car.

The windshield started to have a stress crack when we were driving on a highway at a high altitude. There was no impact and no impact noise, the windshield suddenly cracked around 6 inches and then progressed from there. It started around the middle passenger side and progressed to the middle of the windshield.

The transmission in this NEW vehicle began making a high-pitch whining noise shortly after i bought it. After 3500 miles, I took it to the Subaru Dealer where i purchased the car. After 10 days of troubleshooting, they determined it requires a transmission replacement. There are multiple other owners that have experienced the SAME issue (some who have been told by their dealers that it is ‘just a noise’), info available via Subaru Forum. While i did not experience a transmission failure while driving — if i had, this could be a serious safety issue, and there appears to be no acknowledgement by Subaru that their Outback vehicle / transmissions may have a significant manufacturing defect. I am still in the process of determining what the repair / replacement plan is with the Dealer and Subaru of America.

Faulty windshield that cracked overnight possibly due to weather. The Subaru McKenna dealer service manager says it is due to impact yet there is no clear indicator of an impact on the windshield, I took photos of the crack before they inspected it. Even some Subaru employees were telling me it’s not a crack made from impact and that they admitted Subaru makes faulty windshields. Yes, my vehicle is available for inspection upon request. I am looking to have it seen by my insurance to see if they agree with the Subaru dealer’s assessment of the damage. The safety issue is the possibility of the windshield spiderwebbing and decreasing all visibility of the road at any moment. No indicator of any windshield failures except the dealer recommending a separate windshield warranty which I wish they pushed more on it and were honest about the tendency of Subaru windshields to be faulty so I could have gotten that warranty. Or I wish too that I found out about Subaru’s class action lawsuit regarding the Outback models 2017-2020 regarding their windshields and how they have to pay $2.5 million because of their manufacturing defects. I have a 2022 Outback model but I feel that they windshield is still being made with poor craftmanship. My car is only a year old. And it literally cracked overnight. Perfectly fine one day and the next morning it split straight across the middle of the windshield.

Windshield cracked lower left to center while not moving parked in a garage. Went into the garage with no crack and was cracked the following morning. Nothing hit the windshield. Temperatures were neither high nor low.

Windshield cracked while parked in garage. No object impacted the windshield. No temperature extremes. Approximately 12 to 14 inches in length starting from passenger side.

My outback was parked in my locked garage over night temp got below 40 degrees that night. Got into the outback and noticed a large crack in the center of windshield that started at lower end of windshield. Called dealership and made an appointment saw service manager and took his pen to show me where he thought a stone had chipped windshield but I just saw the crack no chip. I explained there was never any incident of stone hitting windshield. He stated he would notify Subaru manufacturer of my concern of breakage. Since appointment windshield has continued to crack still waiting to hear back from dealership.

While driving the vehicle at night with auto diming feature there is a line across the top of the windshield, and it is exceedingly difficult to see through the windshield above that line. When the lights are automatically dimmed the line is extended downward about a third of the windshield. It is difficult to see thru the windshield above this line. Extremely dangerous.

No matter what Subaru does the infotainment system which controls the safety systems crashes randomly and weekly. Disabling all the Eyesight safety features.

The contact owns a 2022 Subaru Outback. The contact stated that while driving at approximately 50 MPH, he observed a noise coming from the front window. The vehicle was taken to a dealer where it was diagnosed that an unknown component in the A/C needed to be replaced. Additionally, the contact observed a crack in the middle of the windshield. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure six times and a case was filed. The failure mileage was 25,000.

The windshield on our 2022 Subaru Outback with less than 2000 miles was hit by a small object. The windshield chipped and then cracks began to expand. Small projectiles hit windshields all the time yet don't break like Subaru windshields. Subaru will not cover this under warranty and the repair will cost us over $1200 (front cameras need to be realigned). The reason we are reporting this is that our old 2015 Subaru Outback required the windshield to be replaced 4 TIMES in less than 8 years. Obviously this is a defect that Subaru knows about as they extended the warranty for windshields on previous year models, but only for certain defects that started at the top of the windshield. From our perspective this is an unsafe manufacturer defect that needs to be addressed.

On a reoccurring basis, my Subaru will randomly slam on the breaks, detecting an object that isn't there. Dealership has done nothing, and Subaru of America has ignored my complaints

I walked into my garage and found that I have a massive crack across my windshield. It never got hit by a rock or anything, there haven’t been extreme temperature changes, it just doesn’t make sense. It has seemingly cracked for no reason.

I walked out to my car in garage and there was a crack from the driver's side corner over 50 percent across the windshield. only 3k miles and NOT hit by a rock etc. windshield to be replaced and while waiting driving home w loud explosion...other side of glass has a huge break with no rocks or cars around.

My car has defective clear coat paint. Subaru recalled some units with defective paint because it resulted in improper windshield installation but not mine.