2000 Suzuki Grand Vitara Complaint Log

01 V 146 000/FUEL PIPE FUEL HOSE: UNABLE TO GET DEALER; ARMORY; ALBANY, NY; PHONE# 518/482-3615 TO HONOR MANUFACTURER'S RECALL BECAUSE PARTS WERE NOT AVAILABLE. *AK AFTER DRIVING 30 MILES TO RECALL REPAIR APPOINTMENT, DEALERSHIP INFORMED CONSUMER THAT PARTS STILL WERE NOT AVAILABLE, DEALERSHIP PUT CONSUMER ON CALL LIST, CONSUMER CALLED DEALER AND WAS TOLD 25 UNITS HAD ALREADY COME IN BUT WERE GONE AGAIN, STILL WAITING TO HEAR FROM DEALERSHIP. *TT

RECALL 01 F 011 000/FUEL PIPE: DEALER , WEST VALLEY CITY SUZUKI MOTORS; WEST VALLEY CITY, UT; PHONE# 801/967-9696 UNABLE TO HONOR RECALL BECAUSE PARTS WERE UNAVAILABLE. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER.*AK

KEY GETS STUCK IN IGNITION SWITCH. CONSUMER CAN'T GET KEY OUT OF SWITCH, AND HAS TO LEAVE KEY IN VEHICLE. CONTACT DEALER, DEALER STATED COULD NOT GET PARTS.*AK

WHEN TEMPERATURE IS COLD FUEL CAN FREEZE, RESULTING IN FAILURE OF FUEL HOSE. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING. THERE WAS A MANUFACTURER'S RECALL , BUT THEY DID NOT HAVE THE PARTS FOR REPAIRS. AK

5SP SHIFT IN REVERSE GRINDING AFTER 12K+ MILES AND EXTREME VIBRATION ESPECIALLY WHEN SITTING IN NETURAL. DID NOT OCCUR UNTIL AFTER 12K+ MILES OF OWNERSHIP (PURCHASED NEW). DEALER SAYS NORMAL AND MANUFACTURE REFUSES TO ACKNOWLEDGE ALTHOUGH OTHER OWNERS REPORTED SAME INCIDENT.*AK

MANUFACTURER REFUSES TO ACKNOWLEDGE ALTHOUGH OTHER OWNERS REPORTED INCIDENT. NO SAFETY DEFECT LISTED. *AK

CONSUMER CONTACTED DEALER IN REFERENCE TO RECALL #01V146000/ MFR RECALL X4. DEALER STATED THAT NO PARTS WERE AVAILABLE TO CORRECT RECALL PROBLEM. PLEASE PROVIDE FURTHER DETAILS.*AK

CONSUMER RECEIVED NHTSA RECALL NOTICE 01V146000/MANUFACTURER'S RECALL X4 IN JUNE AND HAS CALLED DEALER WEEKLY ABOUT PARTS. DEALER STATED NO PARTS HAVE COME IN. DEALER ADVISED CONSUMER TO CALL TWICE WEEKLY ABOUT PARTS. DIDN'T KNOW WHEN PARTS WILL BE IN. *AK *SLC

CONSUMER RECEIVED RECALL NOTICE 01V146000/ MANUFACTURERS X4 LETTER, CONSUMER CALLED DEALER WHERE SHE PURCHASED VEHICLE, BUT DEALER HAD NOT PARTS TO DO RECALL REPAIRS, CONSUMER CALLED ANOTHER DEALER, AND THAT DEALER ORDERED PARTS BUT, STATED THAT IT WILL TAKE 2 OR 3 WEEKS TO GET PARTS, CONSUMER CALLED DEALER ABOUT PARTS, AND DEALER STATED HAD NOT GOTTEN PARTS, AND DID NOT KNOW REASON WHY.*AK *NLM

I TOOK MY SUV TO THE SERVICE DEPART ON MAY 30 BECAUSE THE KEY WOULDN'T COME OUT OF THE IGNITION. I AM THE 2ND ONE TO REPORT IT. I AM STILL WAITING ON THE PART FOR IT. NOW, IT'S 4 MORE AFTER ME WHO IS HAVING THE PROBLEM. THEY DIDN'T WANTED TO PROVIDE ME WITH A RENTAL CAR UNTIL I GOT MY LAWYER INVOLVE. PLEASE HAVE THIS AS A RECALL. I JUST RECEIVED A LETTER ON THE FUEL PRESSURE REGULATOR, AND THEY DON'T HAVE THE PART FOR THAT EITHER. ALSO I BOUGHT MY CAR MAY 00 AND HAD TO REPLACE ALL 4 TIRES IN MARCH 01. THEY WERE BRIDGESTONE TIRES. I TOLD THE SERVICE DEPART ABOUT THEM AND TOLD ME THEY COULDN'T DO ANYTHING ABOUT THEM. I HAD TO GET A FRONT INLINEMENT 2 TIMES BEFORE I CHANGE MY TIRES. *AK

GAS FUMES COMING FROM UNDER HOOD THREW AIR VENTS,THE SMELL OF RAW GAS IS VERY OVERWHELMING.VEHICLE HAS BEEN LOOKED AT BY FARRISH AUTOMOTIVE,THE DEALER CLAIMS IT IS ONLY THE FUMES FROM THE FUEL INJECTOR.IT HAS MADE MYSELF AND PASSENGERS NAUSIATED AND ALMOST FAINT THIS CANNOT BE A NORMAL WAY FOR A FUEL INJECTOR. SINCERELY [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WHILE DRIVING IN BAD WEATHER, SNOW/RAIN AT 20 MPH THE VEHICLE STARTED TO FISHTAIL. CONSUMER LOST CONTROL AND VEHICLE TURNED ON ITS SIDE. AFTER VEHICLE WAS UPRIGHT AGAIN, CONSUMER WANTED TO DRIVE VEHICLE TO DEALER. STEERING WAS PULLING TOLEFT/ STEERING CAME LOOSE FROM WHEELS. VEHICLE TOWED TO DEALER. *AK *SLC

BRAKE ROTORS WERE WARPED DUE TO OVERHEATING. HAD TO RESURFACE ROTORS EVERY FEW THOUSAND MILES, DEALERSHIP WAS AWARE OF THE PROBLEM. *JB

VEHICLE CAUGHT FIRE 5 MINTUES AFTER CONSUMER PARKED IT, VEHICLE BURNED TO THE GROUND, DEALER STATED IT WAS NOT THERE PROBLEM AND SUZUKI STATED THAT THE CONSUMER NEEDED TO FILE THIS WITH HIS INSURANCE, POSSIBLE ENGINE FAILURE. *SLC

THE REVERSE DRIVE MAKES VERY LOUD NOISE WHILE RUNING IN REVERSE AND ALSO CRAKING NOISE WHEN THE REVERSE GEAR IS SHIFT.*AK

ORIGINAL BATTERY WOULD INTERMITTENTLY DIE. PROVIDE ANY FURTHER INFORMATION.*AK

THE DASHBOARD, STEERING WHEEL, & GAS PEDAL ALL VIBRATED WHILE DRIVING ON THE HIGHWAY BETWEEN SPEEDS OF 50 AND 65 MPH

FUEL INJECTION SYSTEM FLOODED WHILE THE CAR SAT OVERNIGHT IN A GARAGE; THIS HAPPENED 3 TIMES AND HAD TO BE TOWED EACH TIME. HEAT SHIELD PROBLEMS WITH THE EXHAUST SYSTEM. THE DEALERSHIP WAS WELL AWARE OF THE PROBLEM AND STATED THAT SUZUKI KNEW ABOUT THE PROBLEM BUT WAS NOT DOING ANYTHING TO FIX IT. FINALLY THE PROBLEM WAS FIXED AFTER 7 TIMES. ALSO THERE IS A RECALL ON THIS VEHICLE FOR A POSSIBLE ENGINE FIRE UNDER ADVERSE COLD CONDITIONS.*AK

PROBLEMS GETTING RECALL WORK PERFORMED ON VEHICLE. *PH THE DEALER INDICATED SINCE IT WAS A MINOR RECALL, THE CONSUMER COULD PAY AT HER OWN EXPENSE OR DON'T WORRY ABOUT IT. RECALL WAS NOT SPECIFIED. *TT *JB

WHEN PLACING THE VEHICLE FROM PARK TO REVERSE OR FROM PARK TO DRIVE GEAR SHIFT WILL NOT DISENGAGE. ALSO,HORN DOES NOT WORK, AND THE REAR BRAKE LIGHT HAS FELL OFF THE VEHICLE. CONSUMER HAS CONTACTED THE DEALER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

RECENTLY I HAD NEW TIRES PLACED ON MY VEHICLE AND I WAS TOLD THAT THE CENTER OF ALIGNMENT WAS OFF. THAT EXPLAINED WHY THE JEEP DROVE TERRIBLY. I THOUGHT IT WAS BECAUSE NEW TIRES WERE NEEDED. NOW WITH THE NEW TIRES THE JEEP DRIVES JUST AS BAD. IT IS ALL OVER THE WORLD WITH VERY MINOR BUMPS. ALSO, THE BRAKING SYSTEM IS OFF. UPON APPLYING THE BRAKE THE REAR END JERKS FORWARD AS THOUGH THE BRAKES MISSED EACH OTHER OR HAVE BEEN STRIPED. I HAD THE BRAKES (REAR PADS) REPLACED SHORTLY AFTER PURCHASING THE VEHICLE WITH THE DEALERSHIP. I HOPE TO HEAR FROM YOU SOON BECAUSE I AM QUITE NERVOUS ABOUT DRIVING THE VEHICLE LATELY.*AK

AT ANY SPEED THROTTLE CABLE IS HANGING AND IS HARD TO MASH. DEALER SPRAYED CABLE, BUT DEFECT IS STILL OCCURRING. DEALER CANNOT DETERMINE CAUSE. PLEASE PROVIDE FURTHER INFORMATION.*AK

RECEIVED RECALL 01V146000. CONTACTED DEALERSHIP. TOOK VEHICLE IN FOR RECALL ON FUEL PIPE/FUEL HOSE. WAS INFORMED REPAIRS CANNOT BE DONE DUE TO LACK OF PARTS FROM MANUFACTURER. HAVE BEEN GOING BACK AND FORTH WITH PROBLEMS ON VEHICLE, INCLUDING FUEL SYSTEMS. NOTHING HAS BEEN REPAIRED.*AK

RECALL NUMBER 01V146000. CONSUMER RECEIVED RECALL LETTER. CONTACTED DEALER, AND DEALER HAD NO PARTS TO CORRECT RECALL PROBELM. PLEASE GIVE ANY FURTHER DETAILS.*AK

WHILE DRIVING FUEL LINE BROKE CAUSING VEHICLE TO LEAK. *AK

CONSUMER RECEIVED RECALL 01F011000, AND CONTACTED THE DEALER . DEALER HAD NO PARTS AVAILABLE TO CORRECT THE PROBLEM. *AK *SLC

CONSUMER RECEIVED RECALL LETTER 01V146000 AND CONTACTED DEALER. DEALER HAD NO PARTS AVAILABLE TO CORRECT PROBLEM. PLEASE GIVE ANY FURTHER DETAILS.*AK

THE VEHICLE WAS PURCHASED FROM FARRISH AUTOMOTIVE. HOWEVER, CUSTOMER SERVICE IN SERVICE DEPT. WAS SO POOR THAT I STARTED TAKING IT TO WOODBRIDGE-SUZUKI. NOT LONG AFTER PURCHASING VEHICLE, I NOTICED THAT TIRES DID NOT HAVE MUCH TREAD.I'VE HAD ALL REQUIRED SERVICES SINCE OWNING VEHICLE: TIRES ROTATED, OIL CHANGE, RECOMMENDED MAINTENANCE AT DEALER. DURING EARLIER VISITS, I EXPRESSED CONCERNS TO DEALER BECAUSE THE TIRES DIDN'T HAVE MUCH TREAD, AND THEY SAID THE TIRES WERE FINE. THE DEALER WHICH I PURCHASED VEHICLE FROM SAID THE VEHICLE WAS A DEMO, IT HAD 7,000 MI. ON IT WHEN I PURCHASED. I'VE ONLY PUT 16,000 MILES ON IT. THE DEALER SAID THE TIRES ARE NOT COVERED UNDER WARRANTY. HOWEVER, SERVICE MANAGER AT DEALERSHIP SAID HE WOULD TAKE IT TO TIRE COMPANY TO SEE IF THEY WOULD PRORATE. HE TOOK VEHICLE TO NTB, I DON'T UNDERSTAND WHY HE DIDN'T TAKE IT TO FIRESTONE. HE CLAIMS FIRESTONE HAS NOTHING TO DO WITH BRIDGESTONE. I'M BASICALLY GETTING THE RUN AROUND. I NEED DIRECTION ON WHAT STEPS TO TAKE NEXT. I THOUGHT THAT NTSA WOULD BE A GOOD STARTING POINT. IT'S NOT RIGHT THAT I HAVE TO PAY OUT OF MY POCKET FOR A PROBLEM THAT'S NOT MY FAULT. THANKS FOR YOUR TIME IN ADVANCE. *AK

DEALER REFUSE TO INSTALL REAR CHILD SEAT ANCHOR. *AK

CONSUMER RECEIVED MANUFACTURER SAFETY RECALL NOTICE REGARDING FUEL PRESSURE REGULATOR WHICH CAUSES FUEL SYSTEM PRESSURE TO INCREASE AT THE TIME OF ENGINE START UP, RESULTING IN FUEL LOSS AT THE FUEL PIPE/FUEL HOSE CONNECTION UNDER EXTREMELY COLD AMBIENT TEMPERATURE CONDITIONS, FUEL LOSS IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE. WHEN CONSUMER CALLED SEVERAL TIMES FOR AN APPOINTMENT, DEALER INFORMED CONSUMER THAT THEY COULD NOT REPLACE THE DEFECTED PART BECAUSE THE COMPANY WOULD NOT SEND THE PART TO FIX THE RECALL. *YD

THE VEHICLE HAS AN INTERMITTENT ELECTICAL PROBLEM. ON A RANDOM BASIS IT WONT START. WE HAVE TAKEN IT TO THE DEALER AND IT STARTED FOR THE. WE TOWED IT TO THE DEALER AND THEY HAD IT FOR A WEEK AND THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH IT. THERE WAS ANOTHER VEHICLE THE SAME AS OURS AT THE SAME TIME WITH THE SAME PROBLEM. IT HAPPENS QUITE OFTEN, SOMETIMES IT WILL START AFTER A FEW HOURS SOMETIMES IT WON'T START FOR A COUPLE OF DAYS. WE WERE PLANNING A TRIP BUT HAVE HAD TO CANCEL IT BECAUSE THE CAR IS NOT DEPENDABLE. I HAVE GONE OUT TO GO TO WORK AND THE CAR WILL NOT START. I AM THE CARTAKER FOR MY PARENTS AND I CAN NOT DEPEND ON THE CAR TO START IF I NEED TO TAKE THEM TO THE DOCTOR OR ANYTHING ELSE THAT A PERSON NEEDS A CAR FOR. I DO BELIEVE SOMETHING CAN BE DONE. I DO NOT FEEL THAT I MUST HAVE THE CAR TOWED IN ANOTHER FOUR OR FIVE TIMES BEFORE SOMETHING CAN BE DONE ABOUT THIS CAR. IT WILL BE SNOWING IN A FEW MONTHS AND I SURLEY DO NOT WANT TO GET STUCK SOMEPLACE IN THE SNOW. THIS IS A SERIOUS PROBLEM AND I DO NOT LIKE THAT THE DEALER NOR THE MANUFACTURE WILL NOT DO SIMETHING ABOUT THIS PROBLEM UNTIL IT HAPPENS IN THEIR PRESENCE. THEY HAVE AGREED THAT THE CAR HAS A PROBLEM BUT THEY DO NOT KNOW WHAT THE PROBLEM IS.*AK

I HAD A CARSEAT PROBLEM, AND WROTE THIS GROUP ONCE. AND CALLED TWICE. THIS IS THE SECOND REQUEST. I RECIEVED AN E-MAIL REPLY FROM SHANNON MILAN WHO STATED THAT SHE HAD FORWARDED MY E-MAIL TO TINA FOLEY, BUT I HAVE HEARD NOTHING OTHER THAN THAT. I WOULD APPRECAITE SOME TYPE OF CONTACT WITH A RESOLUTION IF YOU NEED MORE DETAILS PLEASE REPLY TO THIS MESSAGE. NLM

WHEN THE BRAKE WAS APPLIED, THERE WAS A SQUEAKING NOISE, CONSUMER WAS INFORMED THE CALIPER FROZEN.*JB

VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AT 20 MPH AND THE AIR BAGS DID NOT DEPLOY.*MR THE CONSUMER CONSIDERED THE CAR TO BE A VERY UNSAFE VEHICLE AND HAS MADE A REQUEST FOR A SAFER CAR.*CB *JB

THE "BRAKE" SIGN APPEARED ON THE DASHBOARD. *PH THE MECHANIC FOUND THAT THE FRONT BRAKES WERE LOW AND THE ROTORS WARPED. THEY REPLACED THE FRONT PADS, CUT THE FRONT ROTORS, CLEANED AND ADJUSTED THE REAR BRAKES. AFTER A WEEK PER CONSUMER,"THE BRAKE SIGN STILL SHOWED OFF." THE PROBLEM WAS INTERMITTENT. THE SERVICE SUGGESTED THAT EVERYTHING WAS FINE AND THEY COULD NOT DO ANYTHING ABOUT IT. *SC *JB