2013 Tesla Model S Complaint Log

Vehicle lights turned off while driving home with my family. Pulling over and turning off and on the car reset the problem. When lights turned off I received a warning light identifying a faulty right headlight and faulty left headlight. No accident and vehicle is currently outside manufacture warranty.

The contact owns a 2013 Tesla Model S. The contact stated that the parking brake seized while leaving a charging station, and the vehicle screeched into oncoming traffic and stalled. The parking brake warning light was illuminated. The local dealer was contacted, and an appointment was scheduled. The vehicle had not been charged prior to a snowstorm, and the battery became fully drained. The vehicle was taken to the local dealer, where it was determined that the main battery and 12-Volt battery needed to be replaced before the diagnostic test. The vehicle was repaired, but the failure reoccurred. The vehicle failed to shift into drive or move. The jack mode was disengaged. While driving, the rear wheels were screeching. The contact stated that the failure was related to TSB: SB-21-33-002). The vehicle was towed to another local dealer, Tesla Service Arlington-Glebe Rd (2710 S Glebe Rd, Arlington, VA 22206). The vehicle was not diagnosed or repaired. The battery was at 19 percent. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 108,000.

I have a 2013 Tesla Model-S, I have so far spent thousands on this car for door handle related problems over its lifetime. And Tesla still keeps charging for any door repairs. As of now, the driver side door doesn't open from outside and this is a serious safety hazard in case of an accident

While charging my 2013 Tesla Model S, the vehicle experienced a charging system failure and would no longer charge. Upon inspection, I discovered water intrusion and corrosion on the lower portion of the charging-related electronic circuit board at the bottom of the charging port and right where the High Voltage cables are located as well. The affected electronics are located in an area that is not normally exposed to water and is not owner-serviceable. Later model Tesla Model S vehicles (2014 and newer) include a drain in this exact location, which this vehicle does not have. This design change appears to directly address the same water accumulation issue that caused the failure in my vehicle. The failure results in loss of the vehicle’s ability to charge, rendering the vehicle inoperable. Tesla declined to repair the issue, stating the vehicle is out of warranty, despite acknowledging the design change in later models. This appears to be a latent design issue related to water ingress into critical charging electronics, which presents a safety and reliability concern due to loss of propulsion capability and water exposure to High Voltage parts.

On [XXX], at approximately [XXX], I was driving my 2013 Tesla Model S (VIN: [XXX] ) on [XXX] in Barrow County, Georgia when the instrument cluster/speedometer display went completely blank while driving. This is an intermittent issue that occurs without warning - the display turns off and sometimes freezes. Because the speedometer was not displaying, I had no way to know my actual speed. I was pulled over by Barrow County Sheriff’s Office and cited for speeding. I explained the instrument cluster malfunction to the officer at the scene and showed him the blank display. I took my vehicle to Tesla Service Center in Duluth, GA (3380 Satellite Blvd) on November 4, 2025 - as soon as I could get an appointment after the incident. Tesla cleared the filesystem caches but did NOT inform me about the existing eMMC recall (SB-21-21-001) that affects my vehicle, nor did they perform the recall repair. My 2013 Model S is equipped with the MCU1 with the 8GB eMMC that is subject to NHTSA Recall 21V-119. This is a known defect that NHTSA determined to be a safety issue because it affects critical displays including the speedometer, backup camera, and turn signal indicators. I have video evidence of the malfunction occurring and the Tesla service receipt documenting the issue. The fact that Tesla’s service center did not notify me of the applicable recall or perform the free recall repair. This defect directly resulted in me receiving a traffic citation because I could not see my speedometer while driving INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The instrument panel went blank permanently posing a safety hazard due to loss of vehicle function status indicators such as speed, direction, gauges, warnings, and signaling.

November 20, 2025 To the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation Subject: Safety Defect Complaint – Tesla Model S I am submitting this complaint regarding a serious and dangerous safety defect involving my Tesla Model S. Safety Defect Summary:    •   After the high-voltage battery failed, the vehicle would not enter Neutral.    •   I had to use Tow Mode in the middle of a street on a hill to avoid blocking traffic.    •   Once in Tow Mode, the car could not enter Park and the emergency/parking brake would not engage.    •   The car became completely free-rolling, posing danger to myself, other drivers, and pedestrians.    •   When Tesla returned the car to my home, their technicians also could not get the vehicle into Park or activate any emergency braking system.    •   The car is currently stuck in Tow Mode in my driveway with physical objects placed behind the wheels to prevent it from rolling. Why This Is a Safety Hazard: A vehicle that cannot shift into Park, cannot use its emergency brake, and remains free-moving after a failure represents a serious safety defect. This occurred without warning and left the vehicle unsafe to operate or even store. Request: I respectfully request that NHTSA investigate this as a potential safety defect affecting the Tesla Model S when the high-voltage battery fails. A car should never lose all ability to secure itself.

2013 Model S VIN [XXX] : 'Voltage sense open detected' poses shutdown risk on May 2021 replacement battery. Tesla claims 4-year warranty vs. standard 8-year; local service redirects without resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Premature HV Battery BMS Failure After Tesla Replacement – Safety Risk of Fire and Sudden Power Loss

- Vehicle accelerated while I was pressing the brake on my 2013 Model S Tesla Car - My vehicle rammed into another vehicle waiting at the traffic light resulting in damage to both the cars as well trauma for the female driver in the other car - I see exact complaints have been filed by many others - Tesla has rejected these complaints and blamed it on the driver - There were no warning indications

Front impact bumper separated from mount on one side due to rust. Noticed a noise from front of car when going over small bumps in the road. If we had been in an accident, the impact bumper would not have provided adequate protection for the passengers or vehicle components near the drivers front where the mount had separated from the bar. No other inspections have occurred. Pictures and info can also be found here: [XXX] Issue found during replacement of upper control arms. (image has an upper control arm that was removed from the same car at the same time with little/no rust) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driver's side rear control arm failure. The outside knuckle of the control arm cracked and is missing a portion. Tesla agrees this is SB-19-31-001 and will not repair without payment, due to the age of the vehicle. Vehicle has been serviced by Tesla multiple times without comment that this should be replaced.

The contact owns a 2013 Tesla Model S. The contact stated that while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that the message "Take to Service" was displayed. The local dealer was contacted, and the vehicle was towed to the dealer by Tesla Insurance to be diagnosed. The contact was informed that the drive unit was rusted and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure via email and a letter. The approximate failure mileage was 150,000.

The screen abruptly shuts down and that is a safety hazard. Tesla has refused to fix this issue.

Tesla instrument cluster screens are leaking fluid and eventually failing. The instrument cluster is the only place I can see my speed, thus my car is now unsafe as I can not tell what speed I am driving at.

While driving on the freeway at 70 MPH with 39 miles of range left, the vehicle abruptly slowed down to 20 MPH...cars behind us almost hit us due to the car slowing down despite me accelerating. We pulled to the right shoulder, rest the car and then was only able to go up to 20MPH...range still said 39 miles. Shortly after the car stopped, there was a warning displayed, and the car turned off and could no longer turn back on. I believe the battery failed. The car was towed to Tesla Irvine Barranca Service center and diagnostics confirmed the battery needed replacement. I traded in the car for a new vehicle. Safety of the driver, passengers, and the around us on the freeway were all at risk and we were lucky to avoid any issues. All Tesla told me was the battery died There was a warning that appeared when the car slowed down to 20mph...stating the car was no longer able to be driven

Complete engine failure. Car became disabled and unable to move. Upon investigation, this was drive unit failure due to coolant leaking past the seal. A common issue of Tesla Model S and X with the large drive unit. I believe that this is a design flaw and should be a class action type situation. Can you help?

When parked and opening the drivers door or rear passenger doors, the front passenger door will unlatch. Something is setting off the relay to open the front door when other doors open. Does not happen 100% of the time, but 50%+

When driving my vehicle the rear axle snapped causing the vehicle to fishtail. When checked by insurance company for repairs they found the Air suspension and rear axle snapped. It took out the air ride suspension, and bent 2 rims. It caused damage to the front fender as well as both interior wheel wells on the driver's side. Due to the suspension issue it caused a rock to come up and cracked windshield. The issue caused my vehicle to leave the road as I could not control the vehicle.

Without warning, vehicle suddenly stopped accelerating while driving on freeway. Driver had to manouver to avoid a potentially fatal situation. Manufacturer's service center noted this malfunction was due to a failed Drive Unit (electric motor.) Only during incident was there any warning to driver - dashboard indicated "PRND" in red. No prior symptoms at any point were noted by driver in advance. This specific Drive Unit was a replacement unit that lasted only around 40,000 miles (stated by vendor records - installed at approx. 131,000 miles three years ago.) Drive Units on these vehicles can fail at similar mileage due to a known manufacturing defect. This vehicle and early model S vehicles are impacted. This defect is due to a flawed design of a rubber seal that causes coolant fluid to leak into the Drive Unit and results in sudden catastrophic failure. Manufacturer has been aware of failing Drive Units for years. Manufacturer does not notify drivers about this potentially deadly design flaw. Drivers are unaware about this issue so vehicles can be checked for proactive maintenance. Also, vehicle does not show any advance indication of sudden lack of acceleration. This major safety issue has been noted by other drivers in online forums: [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] / [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Tesla Model S. The contact stated while driving 57 MPH, the Forward Collision Avoidance: Automatic Emergency Braking was inadvertently activated. The emergency brake fault and parking brake fault warning lights illuminated. The vehicle was steered to the side of the road and inspected. The vehicle was towed to an independent mechanic where it was diagnosed that unknown parts needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 95,143.

slowing down pulling into a parking spot and there was a sudden unintended acceleration causing the vehicle to jump over the bumper onto the other side of the parking lot causing property damage to the front passenger side and a vehicle to the right parking spot.

I am writing to express my serious concerns regarding two critical component failures in my 2013 Tesla Model S within the past 12 months, both of which occurred shortly after the manufacturer's warranty had expired. These issues have not only been financially burdensome but also raise questions about the reliability and longevity of Tesla vehicles. Motor Replacement: In Sept 2022, I was compelled to replace the motor in my Tesla Model S at a cost of $6,304.89. This occurred despite my vehicle maintaining a clean record and having only around 70k miles on it at the time. The timing of this failure, immediately after the expiration of the manufacturer's warranty, is concerning and suggests a potential design or manufacturing flaw. Battery Replacement: Most recently, I have been informed that the battery in my Tesla Model S requires replacement at an estimated cost of $15,545.97. Like the motor failure, this comes as a substantial financial burden, and again, it has happened just after the warranty period has ended. I find these consecutive, high-cost component failures within a short timeframe to be unacceptable and have led me to question the overall reliability of Tesla vehicles. As a responsible and safety-conscious consumer, I believe it is vital to report these issues to the NHTSA to ensure the safety and protection of all Tesla owners and the general public. I respectfully request that the NHTSA investigates these repeated component failures in Tesla vehicles, particularly the motor and battery, and assesses whether there may be any systemic issues that warrant further action or recalls. It is crucial for the NHTSA to uphold and enforce safety standards in the automotive industry to prevent similar situations from occurring in the future. I have attached relevant documents and receipts as evidence of the mentioned repairs for your reference. - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving at normal speeds and conditions my rear drivers control arm snapped off and wheel almost fell off , if driving at higher speed could have been deadly

The passenger side door opens when put in park.

On August 23, 2023 I was driving my 2013 Tesla Model S on the Van Wyck Expressway when suddenly the steering wheel became very stiff making the car hard to steer. I experience a loss of electronic power in steering the car. I called Tesla Road Service they dispatched a tow truck one of their tow provider and I was charged $475.00 dollars. It was towed to: Tesla Service Center @ 160 Van Brunt Street Brooklyn, NY 11231. I mentioned to Tesla Service Center per information I reviewed online this is a recall SB-22-00-014 per the year of my vehicle 2013 Tesla Model S. Tesla Service Center charged me $500.84 cents for a diagnosis they said the Electric Power Steering Gear Rack & Pinion is the issue and refused to acknowledge the recall per the model of my 2013 Model S Tesla. They quote me an amount of $4, 500.00 dollars before tax to fix the issue. When I declined the repairs per this expensive price I was informed by Tesla Service Center @ 160 Van Brunt Street to come and pickup the car. I arrived on Friday, August 25, 2023 to pickup the car with a tow truck the service department could not locate my keys. It took them 3 hours to find my key and then they put the car on service mode not allowing the car to go on park or drive only staying on neutral. They claimed that happened because the car reset itself. When I insist by a manager for them to fix that problem since the car did not come in with that issue only a stiff steering problem they refused. After several discussion with different staff and managers they had one of their mechanic to fix the issue and the car was able to go on Drive & Park again so I can have it towed to my location which took 3 tow trucks since Tesla wasn't cooperative in the beginning. I had the car towed to my location with the stiff steering the failed Electric Power Steering Gear Rack & Pinion Tesla refused to repair the problem per the Recall safety issue on this car. They want to charge me $4,500.00 plus tax out of pocket.

The central display computer goes blank while driving or when the car heats up. Suddenly the car does not respond to any touch screen. AC cannot be managed, rear camera is not available and the car is undrivable. The screen comes back when the car cools down completely. This happens everytime the car heats up -whether it is parked outside for couple of hours or inside the garage on a hot day or when I am driving for over an hour. This incident has occurred multiple times and I have to take it in to be repaired

Car when parked over time fails to move when engaged citing parking brake fault. I don't even use parking brake. Car is completely jammed. I looked up online and found a recall notice for the same issue where calipers were at fault.

Lower rear driver side control arm broke. A pop was heard at the stop sign only yards away (40 approximately) from my destination. Vehicle was placed into reverse to back into a driveway. The vehicle got stuck in the middle of the road and required a tow to move it.

The contact owns a 2013 Tesla Model S. The contact stated that while attempting to start the vehicle, the message “unable to drive, voltage supply” and “vehicle may not restart” was displayed. The vehicle failed to start. The vehicle was towed to the local service center who diagnosed that the drive unit was faulty and needed to be replaced, due to water ingress coming from the rear of the vehicle. The vehicle was not yet repaired. In addition, while operating the vehicle, a warning alert was displayed regarding the battery system and that the battery would no longer recharge. The vehicle was towed to the dealer who diagnosed that the HV battery pack had failed due to corrosion caused by condensation from the HVAC system. The HV battery was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.

In November 2020, I had my Tesla MCU replaced under the NHTSA recall (Exhibit1). Attached is the invoice of the repair (Exhibit 2). On July 3, 2023, my MCU malfunctioned again. The dashboard is frozen showing the car is at 72 MPH in drive in a parking lot (exhibit 3). This is a safety issue since I cannot tell how fast I am driving when I am going with the flow of traffic. I nearly hit a person since I could not tell what gear I was in and ended up going in reverse rather than drive. I contacted Tesla requesting repair under the recall. Their response was that my car is old and they would not cover it even though it drives fine. I drove home in the slow lane since I could not tell my speed. They sent me an estimate of $1914.13 to replace the Nvidia Tegra MCU with an Intel Tegra MCU (exhibit 4). Since the car drives fine and the battery is good, I want to continue using my car but this is a safety issue. It seems that when Tesla pushes out updates on older cars, this crashes the MCU. It seems that they are trying to force owners of older cars to buy new ones. What are my options of solving this safety issue?

First the passenger door handle broke and Tesla fixed it, now the driver door handle broke. Seems like a safety issue and these things are just designed to break.

My main center computer touch screen has been leaking a sticky toxic glue for over 5 years. This toxic sticky glue continues to leak all over the interior of my vehicle which regularly needs to be cleaned. This saftey issue has been reported to Tesla several times and Tesla refuses to take responsibility for this saftey issue. The sticky toxic glue leaks severly worse when exposed to higher temperatures and definitely is related to heat/thermal heat exposure. Tesla did not utilize an automotive grade computer screen on earlier production vehicles and has since changed the type of computer screens utilized in their current production vehicles. This is an ongoing problems with thousands of earlier production vehicles. Tesla is aware of this problem and refuses take responsibility to issue a recall which affects thousands of customers who are experiencing this same saftey issue. Tesla WILL NOT help or do anything to resolve this problem saying my vehicle is out of warranty. I had to take the interior of my vehicle apart to constantly clean this leaking toxic sticky glue. This glue has been leaking on other interior electrical components which is a serious saftey issue!

When unlocking the doors, the passenger side front and rear doors pop open.

The driver's side rear door handle stuck open and you can't get door open. This is the 3rd driver's side rear handle for this vehicle. Tesla would not cover the repair.

Screen in front of the driver froze. Speedometer did not change, odometer did not change, map and directions did not change, gearshift indicator did not change, clock was frozen.

the uncured conductive adhessive between the display and the glass. The supplier did not use a proper UV light technique (they used expired bulbs" to cure the adhesive into a solid form and over time, the liquid is now coming out of the bottom of the screen and making a mess.

At random the Steering assist reduce, traction control disabled, stability, control, disable, regenerative breaking reduced. Wipers are affected during these error messages. The car is trying to get me killed!! On different days, all those errors are gone and the car drives normal. Suspect this is a software defect and can be very dangerous. Seems like something got reset after the car is turned off. All software are up to date on the car and on the phone app. Once no more errors from the car, it would drive normal until it randomly disable traction control, stability control and wipers becomes very slow, get stuck at times.

About 6 mo. ago, a sticky substance started leaking under the center touch screen. I went to the dealer, and was told that the screen was leaking due to high temperatures inside the car while parked. They refused to do anything about it. I went online to a Tesla forum, and learned that this is a common problem with the Model S touch screen. Ultimately, the screen will "bubble" and the go completely blank. Without this screen I cannot access navigation, climate, or entertainment features. I believe this to be a major safety issue.

The contact owns a 2013 Tesla Model S. The contact stated he heard an abnormal noise and the parking brake failed to release. The contact stated that the parking brake fault warning light was illuminated. The contact stated that he reset the parking brake system but continued to experience the failure. The vehicle was not drivable. The contact towed the vehicle off the highway. The contact continued to reset the parking brake until the parking brake disengaged and he was able to drive to his residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the parking brake, the rotor, and the brakes to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V260000 (Parking Brake) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 106,300.

My Tesla 2013 model S has the exact same problems as ones in your recall notice NHTSA Campaign # 21V035 yet My VIN # does not show up in your list of recalled cars. I took my car into Tesla dealer on Dec 14 2022 and they fixed it and charged me $103.35 for the repair. I asked how long a warranty I would have and they replied "to the end of parking lot". I have had car in to Tesla twice since then as problem has gotten worse and each time they fiddled with it and it came back working for a short time each time I went in. On Feb 14, 2023 I went in again as I could drive the car but screen dark. Made an appointment to have it fixed and was told cost will be $2385.00 including a new radio as old one won't work with new screen. This is robbery as problem is the same as with the recalled vehicles. This is a safety issue and I thought manufactures were responsible for safety defects. In addition Tesla refuses to give me back the old parts unless I pay them $750.00. I asked what they did with old parts and they would not tell me. Again this is wrong.

1. 2nd row seat behind driver malfunction for years. (Mean can not insert) 2. On Dec. 5th, 2022, Drive off the Tesla model S off highway to local road and car just die. Tow to Tesla service station in Bellevue, WA. I was told drive unit was water damaged a day later. This drive unit was put in on June, 2018 to replace original drive unit, which broken in June, 2018 at 76k miles. 4.5 years later, and under 45k miles driving splashed water from road cause damage of drive unit. Unbelievable. If car died on the 520 bridge before I got off it really can be a serious car crash. This is really a safety issues.

I bought a used, but well cared for, gently used and properly maintained, 2013 Model S P85 from an individual in CT on Oct 8, 2022 with 77937 miles on it. I had the car about a month and a half of normal use when it ran well with zero issues, which included driving all the way from NY to VT over Thanksgiving at highway speeds with no issue. When back in my own town and making just a few turns to get to work on local roads on 11/28/22, I found myself losing control of the steering column and going off the road at a very low speed. The only indication that something was wrong was the traction light that came on just before I couldn't steer anymore and luckily found my way off to a soft shoulder. The front right tire was tilted in significantly and the car required a tow, and then a whole series of expensive and extensive repairs effectively replacing all components of a failed suspension system, starting with a broken control arm on that front left side. The incident left me shaken. Even when I get my car back, assuming I can find a way to pay for this (currently $4K+), I am now not very confidant in the new but insufficient suspension parts, learning that so many other cases exist and there's a class action being filed against Tesla for insufficient strength of these parts to sustain the torque of the Teslas. This car wasn't subjected to any accident or abnormal use, it was only driven as intended. The damages however were extreme and sudden. I've included the current invoice from the dealer on the repairs, which grew daily as they investigated further, photos of the car tire and it being towed, and messages between myself and the Tesla service center. Thank you for your consideration.

Sept 30, 2022. Driving East bound on interstate 10 ,east of Tallahassee FL, car started flashing dash RED. Car applied brakes while going 70 mph. Car made me pull off the road because of applied braking. It would not release the brakes. I called Tesla Roadside assistance, "you have a flat tire". Attached are screenshots. I didn't have a flat tire. Had to get towed 300 miles home. Next day brakes released, drove car. I keep getting error codes everyday. Car has been in service, "nothing wrong". This a safety Hazzard, imagine in heavy traffic on a bridge.

The power steering in the vehicle is severely reduced, making steering very difficult while driving. Error message states that " Steering assist reduced - steering may require increased effort."

Power steering has failed and the car is dangerous to drive unless you have Arnold Schwarteneggers strength. Tesla wants to charge an exorbitant amount to repair their failure (just as they charged me for fixing THEIR recall with the EMMC unit. They keep passing the buck on the consumer which I can not afford to fix their problems in this financial climate.

The contact owns a 2013 Tesla Model S. The contact stated that while driving at an undisclosed speed, the center display screen malfunctioned, causing the rearview camera to intermittently fail. Additionally, the failure caused a delay while switching gears to drive(D) and to park(P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined through the Tesla App that the VCM daughterboard needed to be replaced with one containing an enhanced eMMC controller. The contact related the failure to NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the VIN was not included in the recall. The failure mileage was approximately 95,500.

Last week, my vehicle could no longer charge fast and I am unable to charge past 107 miles. The following message appears: BMS_u029 / "Maximum battery charge level reduced" After researching the issue, I found that hundreds of other Tesla drivers have experienced this problem (see: https://teslamotorsclub.com/tmc/forums/model-s-battery-charging.109/). Some were unable to charge after receiving this message, and some were capped at 30-50 miles, making the vehicles practically unusable. Tesla charges $15,000 (remanufactured battery pack) to $25,000 (new) to fix the problem. But many drivers are reporting that the defect is caused by a Tesla design, where the AC condensation drips onto the battery pack and create rust and corrosion, which then cause the batteries to malfunction.

The touchscreen failed and I need it replaced, but Tesla says it’s not part of what the NTSB negotiated with Tesla to do regarding these screens. 2014 model S. It’s not fair to me to have to replace what I believe is a defect. Also, I believe this car was salvaged in another state and then brought to CA and resold to me. There was a salvage record on Bumper and now it disappeared. There’s also a code on my car that reads that acceleration may be reduced and Tesla wants to replace connectors but I keep getting more and more parts added to the quote. They say this is a “preemptive” repair. They made a new firmware/software rollout which took away my Sirius XM capability and they say they know about it, but won’t reinstall my software. I believe their software/firmware has taken away attributes on my car. Tesla won’t give me the repair history to the car and I fear they are hiding all the recalls saying they’ve been done when in reality they haven’t. I’m worried about driving the car.

As I was driving the vehicle home one night on the highway, the vehicle had a 13% charge and told me to pull over safely as it was shutting down. I had it towed to a charging station and the issue seemed to be resolved. Then after a couple weeks, I was driving on the highway and revived another warning, “maximum battery charge level reduced- ok to drive- schedule service.” I brought it to the nearest supercharger and it only charges to 24% charge and it charges extremely slow. I took it in for service and the told me I need to replace the high voltage battery and quoted me at $19,414. I have seen reports of investigations taking place currently in Canada for the same issue. Apparently, these older Teslas have an A/C condensor unit that dumps water onto the battery and causes battery problems. Please look into this for me as I believe a recall is warranted. Thanks so much! I also included the contact information of the dealership where my car is being serviced