2017 Tesla Model S Complaint Log

MY MCU IS CONTINUING TO POWER OFF WHILE I'M DRIVING AND THE SMALL SCREEN TAKES LONGER TO BOOT UP. THIS ALSO HAPPENS WHEN SURFING STILL BEFORE I START OUT OF MY GARAGE.

EXPERIENCING REGULAR BLACKOUTS OF MAIN SCREEN FORCING ME TO STOP DRIVING AND WAIT FOR REBOOT (UNLESS TRIGGERED MANUALLY AS PER TESLA SC ADVICE). COMPLETE BLACKOUTS HAVE HAPPENED REGULARLY ABOUT 5-7 TIMES OVER THE LAST 2 MONTHS, LATEST BEING NOV 17 AT 6:30PM. TESLA SERVICE CENTER RAN DIAGNOSTICS ON LATEST OCCURRENCE AND CLAIM FIRMWARE ISSUE AS OPPOSED TO EMMC FAULT AS PER EXTENDED WARRANTY COMMUNICATION RECEIVED FROM TESLA ABOUT A MONTH AGO. ACCORDING TO SC DIAGNOSTICS SHOWED 'MCU USING A HIGH AMOUNT OF RESOURCES' AT THE TIME OF FAILURE AND REFERRING TO FIRMWARE ISSUE. NO UPDATED FIRMWARE ETA GIVEN. ASKED ABOUT CHARACTERISTICS THAT DISTINGUISH MCU FAILURE FROM FIRMWARE ISSUE WITH NO RESPONSE FROM SC. SEEMS LIKE TESLA IS AVOIDING AN UNDERLYING MCU FAULT BY CLAIMING FIRMWARE. I AM FINE WITH A NEW FIRMWARE TO FIX THE EXPERIENCED PROBLEM. HOWEVER, I AM NOT SATISFIED WITH JUSTIFYING FAULT WITH FIRMWARE ISSUE BUT NO SOLUTION. THIS MUST BE A WELL KNOWN ISSUE AT TESLA WHICH SHOULD HAVE TRIGGERED AN IMMEDIATE FIRMWARE SOLUTION. NO FIRMWARE SOLUTION TO ME INDICATES AN UNDERLYING PROBLEM. WITH THE EXTENDED WARRANTY ON THE MCU IT IS CLEAR THAT TESLA HAS BEEN FORCED TO RECOGNIZE THE PROBLEM, HOWEVER, WITHOUT ACTUAL SOLUTION FOR CUSTOMER. BLACKOUT HAPPENS WHILE DRIVING. INVESTIGATION OF FIRMWARE ISSUE RELATED TO BLACKOUT PROBLEM NEEDED AND FURTHERMORE, WHAT DISTINGUISHES CHARACTERISTICS OF BLACKOUT GENERATED BY MCU (EMMC) AND FIRMWARE ISSUE.

TESLA ONBOARD COMPUTER CRASHED, NO BACK UP CAMERA WHEN REVERSING, INDICATOR LIGHTS DIDN'T WORK, NO NAVIGATION, RADIO, BLUETOOTH, UNABLE TO CONTROL AIR CONDITIONER. TSLA UPGRADED "DAUGHTER BOARD" A FEW MONTHS AGO, BUT IT HAPPENED AGAIN. TAKING IT TO SERVICE IN DEC. HOPE THEY UPGRADE THE CHIP INSTEAD OF INSTALLING THE SAME OLD EMMC THAT HAS BEEN CREATING THE PROBLEM.

THE MCU TOUCHSCREEN FAILS CONSTANTLY CAUSING NO ACCESS TO REAR VIEW CAMERA, AC CONTROLS, NAVIGATION, AND LOSS OF PRESET SETTINGS FOR MIRRORS AND DRIVE SEAT POSITION. REBOOT TAKES OVER 5 MINS WHILE CAR IS IN OPERATION TO NO AC WORKING. BOTH HEADLIGHTS HAVE BEEN REPLACED OVER 10 TIMES DUE TO BURNED OUT DAYTIME RUNNING LIGHTS. I HAVE PAID FOR THE LAST REPLACEMENT ONLY FOR IT TO FAIL AGAIN.

THE MCU TOUCHSCREEN IS REQUIRING REBOOTING ON AN INCREASING BASIS, 4 OR 5 TIMES A WEEK. THE REBOOTING CAN TAKE AT LEAST 5 MINUTES. I FEEL IT IS A SAFETY PROBLEM SINCE THE VEHICLE IS NON-OPERATIONAL DURING THIS TIME.

MCU STILL FAILING AFTER HAVING IT REPLACED.

MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND ATTEMPTING A FIX BY REPLACING THE DAUGHTERBOARD, AND ERASING THE SYSTEM DUE TO POSSIBLE "CORRUPTION" TWICE.

On March 22, 2021 Tesla announced a recall of the 8GB MultimediaCard (eMMC) for my 2017 Tesla Model S. It causes the main touchscreen to go fail, rear camera to fail, lose of control of radio/defrost and all other commands that require this touch screen. Tesla said they would replace the eMMC. That was almost a year ago. My vehicle has experienced this failure multiple times both before and after the notice and yet still nothing. I actually took my car in for this failure in Nov 2020 and was told nothing was wrong. Its an intermittent failure which requires a reboot to fix temporarily.

2017 TESLA MODEL S. CENTER SCREEN FREEZES UP AND DASH LIGHTS GO BRIGHT TO DARK. ISSUE; WHEN CENTER SCREEN LOCKS UP YOU CAN'T USE THE FOLLOWING- DEFROSTERS, AIR CONDITIONING, HEATER, GARAGE DOOR REMOTE, NAVIGATION, BACK UP CAMERA, AUTO POILET WARNING GOES ON AND OFF WITH OUT ME TOUCHING IT.. VERY DANGEROUS AND SCARY . I HAD IT IN TWICE FOR THE SAME PROBLEM AND WAS TOLD IT WAS A SIMPLE SOFT WEAR UPDATE. FINALLY HAVE AN APPOINTMENT BUT IT TOOK OVER TWO WEEKS. NOW I AM TOLD THAT IF THERE WAS AN UPGRADE I NEED TOO PAY OUT OF POCKET FOR THE COMPANIES FAULTY ISSUES. SERIOUSLY! THIS HAPPENS MOVING AND STATIONARY. HAPPENS MULTIPLE TIMES WEEKLY

DRIVING ON HIGHWAY ON AUTOPILOT WHEN ANOTHER CAR CUT INTO MY LANE IMMEDIATELY IN FRONT OF ME. I SLAMMED ON THE BRAKES TO AVOID HITTING HIM AND HEARD A HORRIFIC NOISE. AFTER THE BRAKES STOPPED MY CAR I HAD DIFFICULTY STEERING & STILL HEARD A TERRIBLE GRINDING NOISE UNDERNEATH THE CAR, BUT WAS ABLE TO LIMP OFF THE HIGHWAY TO A SAFE PLACE. I DISCOVERED THAT THE SUSPENSION HAD BROKEN. AFTER CAR WAS TAKEN TO NEARBY TESLA SERVICE LOCATION I READ THAT THERE HAD BEEN ISSUES WITH THE SUSPENSION IN MY MODEL YEAR 2017 AND THAT IN CHINA TESLA HAD AGREED TO REPAIR THIS DEFECT, BUT THAT IN THE U.S. SO FAR THEY HAD DEEMED IT 'WEAR AND TEAR'. I UNDERSTAND THERE ARE ATTEMPTS AT SOME LEGAL CLASS ACTION SUITS GOING ON. THEY REMOVED AND REPLACED BOTH FRONT LOWER FORE LINKS WITH UPDATED PARTS AND REPLACED DAMAGED LEFT FRONT WHEEL ARCH LINER AND SAID THE FAILURE WAS DUE TO 'METAL FATIGUE, MOST LIKELY ONSET BY THE SUDDEN BRAKING MANEUVER'. THE CHARGE WAS INITIALLY OVER $1,300, BUT AS SOON AS I MENTIONED MY KNOWLEDGE OF THE AFOREMENTIONED SUSPENSION PROBLEMS,TESLA IMMEDIATELY SAID THE ENTIRE COST WOULD BE COVERED AS 'GOODWILLL SERVICE'.

My 2017 Tesla S 75D has been having issues with the eMMC/daughterboard main computer/screen/control panel blanking out, where basically the screen that has the majority of controls goes black for a few hours. On one occasion the steering wheel was affected--it locked up. To temporarily remedy the issue, I have to reboot the software/car, but I have to be parked and stopped for 30 minutes to an hour, to go through this procedure. This is a reoccurring problem that started in 2020 and it seems other issues, have stemmed from this. For example, the system has a delay of 1-2 minutes to start up--at every start up; other sporadic issues such as no sound (as in there are no sounds, music, alarms or otherwise, working, at all); the key FOB is delayed in being detected (even after replacing the battery).

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE DRIVING, THE MEDIA CONTROL UNIT SCREEN WENT BLANK. THE CONTACT STATED THAT WHILE IN REVERSE, THE BACK OVER PREVENTION CAMERA FAILED TO DISPLAY ANY IMAGES. THE CONTACT REBOOTED THE COMPUTER FOR THE SCREEN TO DISPLAY THE IMAGES. THE CONTACT CALLED THE MANUFACTURER AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

CENTRAL SCREEN (MEDIA CONTROL UNIT - MCU) CONTINUES TO SHUT DOWN AND RESTART WHICH CAUSES LOSS OF AIR BAG, CLIMATE (INCLUDING DE-FOGGING), REAR CAMERA AS WELL AS MEDIA CONTROLS/GPS. TESLA REPAIR INDICATES THAT IT IS A DEFECT THAT CAN ONLY BE FIXED BY UPGRADING TO THEIR NEW MCU2 AT A LARGE COST. REPLACING WITH SAME SYSTEM WILL NOT FIX ISSUE. THIS RESTARTING/REBOOTING OCCURS WHEN DRIVING AND WHEN IDLE WITH NO WARNING. TESLA CLAIMS IT DOES NOT AFFECT DRIVING BUT IT COMPLETELY SHUTS DOWN ABILITY TO CHARGE, USE CLIMATE CONTROL(INCLUDING WINDOW CLEARING) AND SAFETY CONTROLS LIKE AIRBAGS. THIS HAPPENS APPROXIMATELY 1X DAILY WHEN DRIVING CAR STARTING AFTER TESLA INSTALLED SOMETHING RELATED TO FULL SELF DRIVING OPTION.

I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.

2017 Tesla Model. Consumer writes in regards to multiple issues with multimedia unit. THE CONSUMER STATED THE MULTIMEDIA UNIT REBOOTED REPEATEDLY, THE UNIT WOULD FREEZE PREVENTING THE OPERATION OF THE TURN SIGNALS AND CLIMATE CONTROL, AND THERE WAS YELLOEING AROUND THE EDGES OF THE SCREEN. THE DEALER WAS CONTACTED AND ADVISED THE UNIT NEEDED TO BE REPLACED. THE RADIO WAS DAMAGED DURING THE REPAIR PROCESS. THE CONSUMER DECLINED TO PAY FOR THE COST OF THE RADIO REPAIR. THE CONSUMER ATTEMPTED TO SUBMIT A REIMBURSEMENT FORM, AFTER RECEIVING A RECALL NOTICE FOR THE MULTIMEDIA UNIT BUT, WAS DECLINED.

THE MCU SCREEN GOES BLANK REPEATEDLY. IT REQUIRES A REBOOT. WHEN THIS OCCURS LOSS OF NUMEROUS VEHICLE FUNCTIONS OCCURS WHICH CREATES SAFETY ISSUES. CONTROL OF DEFOGGING, REAR BACK UP CAMERA ETC ARE SOME OF THE LAST SAFETY FEATURES. CURRENTLY HAS ONLY OCCURRED IN STATIONARY VEHICLE

MCU UNIT GOES BLANK AND HAS DIFFICULTY COMING BACK ONLINE, WHICH PRECLUDES ME FROM SAFELY DRIVING MY CAR; THE CAR WAS STATIONARY.

I HAVE REACHED OUT TO TESLA TO FIX THE PROBLEMS I'VE BEEN HAVING WITH MY MCU, MULTIPLE TIMES. THEY ALWAYS TRY TO COME UP WITH SOME EXCUSE NOT TO REPLACE IT WITH THE MCU2. ONE SERVICE TECH ACTUALLY TOLD ME THAT MY PROBLEMS WOULD BE SOLVED IF I PURCHASED THE 'INFOTAINMENT UPGRADE' THAT GIVES ME THE NEW MCU. ANOTHER TECH TOLD ME THAT THE MCU ISN'T COVERED UNDER WARRANTY AT ALL. I REFUSE TO PAY $2500 FOR AN 'UPGRADE' TO FIX MY PROBLEMS, WHEN THIS SHOULD BE THEIR RESPONSIBILITY. I HAVE HAD MULTIPLE CAMERA FAILURES RESULTING IN DRIVER AID FUNCTIONALITY BEING REDUCED OR ELIMINATED ALL TOGETHER, AND THE ONLY WAY TO FIX IT IS BY RECALIBRATING THE CAMERAS. I HAVE HAD DOOR HANDLES STOP WORKING AT RANDOM TIMES, THAT END UP REQUIRING A FULL RESET OF THE CAR TO REPAIR. MY CENTRAL SCREEN CRASHES/REBOOTS AT RANDOM, WHETHER OR NOT THE VEHICLE IS IN MOTION. WHEN THAT HAPPENS, NONE OF THE CONTROLS ON THE TOUCHSCREEN ARE USABLE, AND SOME OF THOSE ARE WHAT I CONSIDER TO BE ESSENTIAL CONTROLS. FOR INSTANCE, CLIMATE/DEFOGGING ABILITY IS REDUCED OR ELIMINATED. I HAVE BEEN IN FOR SERVICE MULTIPLE TIMES NOW, ALMOST ALL OF THE APPOINTMENTS WERE FOR THINGS CONTROLLED BY THE MCU. THEY ALSO HAVE TOLD ME THAT MY VEHICLE DOESN'T QUALIFY FOR THE EMMC WARRANTY REPAIR/REPLACEMENT, BECAUSE IT ONLY COVERS 'END OF LIFE' COMPONENTS. THE VEHICLE IS STILL UNDER THE FULL WARRANTY AS WELL. I HAVE ANOTHER OUTSTANDING SERVICE APPOINTMENT SCHEDULED FOR DECEMBER 1ST. I HAVE REQUESTED A NEW MCU AGAIN, BUT WILL NOT BE SURPRISED IF THEY DENY ME. I HAVE MANY PHOTOGRAPHS AND SCREENSHOTS AS EVIDENCE.

APPARENTLY A TOTAL FAILURE OF THE 'DAUGHTER BOARD'. IN THIS INSTANCE THE CAR WAS PARKED WHEN IT HAPPENED. GOT INTO CAR AND AT FIRST WOULDN'T POWER UP AS NORMAL. TOUCHSCREEN, INCLUDING ALL CONTROLS FOR VEHICLE, WOULD NOT START UP. CLIMATE STARTED UP BUT COULD NOT BE CONTROLLED. CAR WOULD START BUT BLINKERS DIDN'T NOT WORK. SOMETHING SIMILAR HAS HAPPENED ON PERHAPS 10 OR MORE OCCASIONS IN THE PAST, THOUGH USUALLY COULD BE FIXED WITH A HARD RESET. IN AT LEAST 2 INSTANCES THE AC HAS STOPPED WORKING MIDWAY THROUGH A DRIVE (THROUGH OVER 100 DEGREE WEATHER WITH ELDERLY PERSONS IN A VERY LONG DRIVE- VERY UNSAFE)

THE INSTRUMENT PANEL GOES DARK AND INOPERABLE AT TIMES WHEN DRIVING. ALERTS ARE NOTED THAT VEHICLE SAFETY WARNINGS ARE DISABLED. WE’VE TRIED TO REMEDY WITH THE DEALER NOW ON SEVERAL OCCASIONS AND WE’VE BEEN CHARGED FOR APPOINTMENTS ONLY TO FIND OUT THAT THIS IS A VEHICLE RECALL. DESPITE ALL THESE ATTEMPTS TESLA PALM SPRINGS DEALER KEEPS SAYING THEY WILL LET US KNOW WHEN PARTS TO REPAIR BECOME AVAILABLE. OTHER RATTLING REPAIRS IN CENTER COUNSEL ARE DELAYED PENDING THIS RECALL CORRECTION. BUT WE NEVER HEAR BACK FROM THE DEALER ABOUT THIS CORRECTION. IT SEEMS EXCESSIVE ON THE TIME WAITING TO GET THE COMPONENT/PART TO CORRECT THIS ISSUE. WHAT CAN BE DONE? IT SEEMS LIKE A SAFETY ISSUE TO KEEP DRIVING THE CAR WITHOUT THIS CORRECTION.

FOR MANY MONTHS, MY TESLA'S COMPUTER WOULD REBOOT OR JUST SHUT DOWN WHILE I WAS DRIVING. THAT WOULD STOP THE DEFROSTER, THE ABILITY TO BACK UP, AND MULTIPLE DRIVING ISSUE. TESLA SUUGGESTEC THAT I REPLACE THE CHIP AND THE SCREEN, I PAID$2500. THEY REFUSE TO PAY FOR IT DESPITE A RECALL ON THE SPECIFIC ISSUE. IT IS WELL DOCUMENTED WITH TESLS

TESLA MODEL S 2017 MCU 1 FAILURE. REPEATED BLACK OUT OF MCU DURING DRIVING AND DELAYED START OF VEHICLE AND 2 MIN 30 SECOND DELAY IN AC/HEAT START UP FROM OVERNIGHT PARKING. MCU NVIDIA TEGRA 8G WAS REPLACED UNDER WARRANTY WITH NVIDIA TEGRA 64G MCU. THE SAME ISSUE IS OF RECURRING; BLACK OUT OF MCU DURING DRIVING LASTING 20-30 SECONDS THAT RENDERS TURN SIGNAL AUDIBLE NOTIFICATION MUTE AND BACK UP CAMERA INOPERABLE; DELAYED START UP OF VEHICLE IS BETTER NOW BUT NOT COMPLETELY RESOLVED. REQUEST FOR MCU 2 INTEL UPGRADE DENIED AS IS A PURCHASABLE UPGRADE.

HERE IS YET ANOTHER TESLA THAT HAS ARRIVED IN THE JUNKYARD BECAUSE ITS WHEEL WENT WHOMPY. HTTPS://WWW.COPART.COM/LOT/55641240/PHOTOS/2017-TESLA-MODEL-S-NC-CHINA-GROVE THERE IS NO CRASH DAMAGE AND NO AIRBAGS DEPLOYED. THIS IS A SELF INFLICTED INJURY CAUSED BY PITIFULLY WEAK EXTRUDED MONKEY-METAL SUSPENSION PARTS. TESLA ADMITS TO THE WEAKNESS BUT CLAIMS IT IS NOT DANGEROUS AND WILL NOT LEAD TO A LOSS OF CONTROL. THIS IS BULLPLOP! CHINA HAS ORDERED A RECALL BECAUSE OF THESE SUSPENSION BREAKAGES. ALL THE TESLAS AROUND THE WORLD HAVE THE SAME PROBLEM. WHAT IS WRONG WITH YOUR ORGANISATION THAT YOU ARE ALLOWING THIS SITUATION TO CONTINUE. YOU HAVE RECEIVED HUNDREDS OF VALID COMPLAINTS ABOUT THIS. CONTRARY TO WHAT MUSK HAS TWEETED OUT THESE COMPLAINTS ARE NOT FAKE OR FRAUDULENT. PLEASE GET ON WITH DOING YOUR JOB. THANK YOU. CITIZEN KEEF

The contact owns a 2017 Tesla Model S. The contact stated that while driving at various speeds, the center display would inadvertently turn blank and the dashboard lights would turn off. The manufacturer was notified of the failure and advised the contact to turn off the center display and turn it back on. The contact stated that the center display software was reset but failure reoccurred several times while driving. The contact received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 55,000. Parts distribution disconnect.

COMMON COMPLAINTS REGARDING MAIN COMPUTER. TAKES LONGER EVERY DAY TO START, MANY DELAYS WITH EVERYDAY FUNCTIONS, BLACKOUT/RESTART DURING OPERATION, ETC...

MCU FAILURE. IT IS BECOMING ALMOST A DAILY ISSUE WITH THE MCU BEING VERY SLOW AND OCCASIONALLY THE WHOLE SCREEN GOES BLACK WITH NO HVAC CONTROL AND PIXELATED SCREEN WITH POOR NAVIGATION.

DRIVING HOME FROM SERVICE ON THE HIGHWAY, WHILE ON A STRAIGHT SECTION, I WAS FORCED TO USE MY BRAKES TO SLOW DOWN FOR ANOTHER CAR AND BAM! CATASTROPHIC FAILURE OF THE DRIVERS SIDE FRONT CONTROL ARM. INTERESTING THING THOUGH... I'D ADDRESSED A CONCERN ABOUT A GRINDING NOISE FROM UP FRONT, AT A PRIOR SERVICE, AND THEY INFORMED ME THAT THE SOUND WAS NORMAL BASED ON THE HIGH PERFORMANCE BRAKES. WHICH I KNEW SOUNDED WRONG. NOW THIS? SEEMS A BIT SHADY TO ME.

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT WAS INOPERABLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT AFTER EXTENSIVE RESEARCH, HE WAS CONCERNED ABOUT A COMPLETE AND PERMANENT SYSTEM FAILURE. THE FAILURE RECURRED THREE TIMES. THE CONTACT CONTACTED TESLA (1901 DEL MONTE BLVD, SEASIDE, CA 93955; (831) 264-6896) AND WAS INFORMED THAT UNLESS THERE WAS A HARD FAIL, THE DEALER WAS UNABLE TO REPAIR MEDIA CONTROL UNIT FREE OF CHARGE. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO A VOLUNTARY REPAIR HOWEVER, THE HARD FAILURE AS INDICATED BY THE DEALER, WAS NECESSARY FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

MEDIA CONTROL UNIT(MCU) FAILS. CAR HAS NO AUDIO(RADIO OR NAVIGATION), AND CAMERAS MALFUNCTION. SCREEN REFRESH EXTREMELY SLOW. ALL CAUSING SAFETY ISSUES AND DISTRACTIONS TO THE DRIVER. A RESET TEMPORARILY FIXES, BUT RESETTING EVERY TIME I GET IN THE CAR IS IMPRACTICAL. TESLA SERVICE REQUESTED I REMAIN PATIENT UNTIL A FIRMWARE MODIFICATION IS PREPARED. THEY DID NOT OFFER A TIMELINE. I UNDERSTAND THE MCU FAILURE IS COMMON AND CURRENTLY UNDER INVESTIGATION BY NHTSA

FOR ABOUT A YEAR I HAVE EXPERIENCED SPONTANEOUS FAILURES OF THE TOUCHSCREEN, LOSING ALL CLIMATE CONTROLS AND AUDIBLE SIGNAL ALERTS WHILE DRIVING WHILE THE SYSTEM REBOOTS. THE SCREEN EVENTUALLY GOES BLACK BEFORE THE SYSTEM REBOOTS. I HAVE REPEATEDLY TRIED AND FAILED TO GET TESLA TO FIX IT. THEY KEEP TELLING ME IT WILL BE FIXED BY THE NEXT SOFTWARE UPDATE, BUT THAT NEVER FIXES IT. ALSO, THE VOICE RECOGNITION AND NAV SYSTEMS DON'T WORK 5 OUT OF SIX TRIES, WHICH IS DISTRACTING WHILE DRIVING. TESLA ALSO CLAIMS THAT WILL BE FIXED BY A SOFTWARE UPDATE, BUT THE UPDATES NEVER ADDRESS IT. I JUST LEARNED ABOUT THE HIGH FAILURE RATE OF THE MEMORY WHEN TESLA SAID IT WAS EXTENDING THE WARRANTY ON IT. I ASKED TO HAVE THE MEMORY REPLACED UNDER WARRANTY, BUT TESLA REFUSES TO ADMIT THAT IS THE PROBLEM AND SAYS THE SOFTWARE FIX IS COMING BY THE END OF 2020. I HAVE EXPERIENCED ALL ISSUES WHILE DRIVING ON FREEWAYS, SURFACE STREETS AND SOMETIMES WHILE PARKED.

I WAS BACKING OUT OF PARKING SPOT WHEN I HEARD A LOUD CLUNKING NOISE FROM THE FRONT PASSENGER WHEEL WELL. THE TIRE WAS UNSTABLE AND WOBBLY. I TOOK PICTURES UNDERNEATH TO BE ABLE TO SEE THE PROBLEM, AND NOTICED A HUNK OF METAL ON THE GROUND. SEE ATTACHED PIC. TURNS OUT THE FORE LINK HAD SNAPPED NEAR THE TIRE ATTACHMENT. SEEMS LIKE THIS IS A KNOWN ISSUE AND HAS SINCE BEEN REDESIGNED BUT NOT RECALLED. WHY WOULDN'T THIS BE A RECALL IF ITS A SERIOUS SAFETY ISSUE? I CAN ONLY IMAGING WHAT DISASTER COULD HAVE HAPPENED IF I WAS AT HIGHWAY SPEEDS!!!

I WAS BRAKING FROM ABOUT 35 MPH TO MAKE A 90 DEGREE RIGHT HAND TURN INTO DRIVEWAY. THERE WAS A SUDDEN GRINDING NOISE AND SHUDDERING. I CONTINUED TO BRAKE AND TURN UNTIL I WAS SAFELY IN THE DRIVEWAY. A QUICK INSPECT REVEALED SOME DAMAGE TO THE WHEEL WELL, BUT THE CAR SEEM DRIVE-ABLE, SO I VERY SLOWLY LIMPED INTO A PARKING SPOT. I'VE READ ENOUGH POSTS FROM OTHER PEOPLE HAVING THIS SAME FAILURE TO IMMEDIATELY SUSPECT A SUSPENSION FAILURE. WHEN PARKED IT WAS EASY TO IDENTIFY THE SAME FAILURE I'VE SEEN ALL OVER THE INTERNET. CONTROL ARM FAILED, RESULTING THE WHEEL TOUCHING THE WHEEL WELL AS I WAS BRAKING, BURNING THROUGH TO THE METAL AND GOUGING MY WHEEL.

TESLA MCU FAILS INTERMITTENTLY- RENDERING AUTOPILOT AND ALL SAFETY FEATURES ASSOCIATED USELESS. ALSO CAUSES EXTREME SCARE TO DRIVER WHEN FAILURE OCCURS, AS THEY BELIEVE CAR IS OFF/NOT WORKING. OCCURS ON NUMEROUS OCCASIONS, BOTH ON STARTUP AND WHILE DRIVING.

LEFT FRONT SUSPENSION PART BROKE ALLOWING THE TIRE TO JAMB INTO THE WHEEL COWLING. IT HAPPENED ON A CITY STREET THEN WAS UNABLE TO MOVE, NEEDED TO BE TOWED. I FOUND A SMALL CRACKED ALUMINUM PART UNDER THE CAR. IT SOUNDS LIKE THE RECALL THAT IS NOW BEING DISCUSSED, AT FIRST THEY SAID IT WAS MY FAULT BUT THEY WERE"TALKED INTO" FIXING IT FOR FREE, THOUGHT YOU SHOULD KNOW.

CENTER DISPLAY FREQUENTLY GOES BLANK OR DOES NOT ACTIVATE FOR SEVERAL MINUTES, WHEN STARTING THE CAR, DISABLING THE DISPLAY THAT SHOWS THE BACKUP CAMERA. THIS HAS OCCURRED MORE THAN 30 TIMES. TESLA SENT A LETTER SAYING OWNERS AFFECTED BY THIS PROBLEM (EMMC FAILURE) ARE ENTITLED TO A FREE REPAIR, YET THEY DECLINED TO REPAIR MY CAR BECAUSE THEIR REMOTE DIAGNOSTICS COULD NOT DETERMINE THAT A PROBLEM EXISTED. ADDITIONALLY, WHEN THIS OCCURS, MOST VEHICLE COMFORT FEATURES ARE DISABLED, INCLUDING CLIMATE CONTROL. IT IS A VERY LARGE DISTRACTION TO THE DRIVER WHEN THE SYSTEM COMPLETELY FAILS LIKE THIS WHILE DRIVING.

THE DEFECTIVE MCU WENT DOWN AND WHAT IS NOT BEING PROPERLY REPORTED, ESPECIALLY IN THIS PANDEMIC WORLD WE NOW LIVE IN, IS THAT BESIDES THE ENTERTAINMENT, THE AIR CONDITIONING (AND VIRAL HEPA FILTER), THE SUSPENSION HEIGHT, THE STEERING AND ACCELERATION PROPERTIES, NEARLY EVERYTHING IS NO LONGER ACCESSIBLE WHEN THE MCU FAILS BECAUSE TO THE DRIVER, THESE THINGS CAN ONLY BE ACCESSED AND MANIPULATED THROUGH THE CENTER CONSOLE, WHICH IS IN PERMANENT SHUT DOWN MODE. LOOK, I PERFORM FMEA ANALYSIS FOR A LIVING. THIS IS A SINGLE POINT FAILURE BEING CAUSED BY THE POOR DECISION TO SELECT AN MCU CHIP THAT HAS A LIMITED NUMBER OF DATA WRITES TO THE MEMORY, AND THAT CANNOT BE CLEARED OUT BY ANY SYSTEM DESIGNED INTO THE CAR. MINE JUST FAILED LAST WEEK AND MY CAR ONLY HAS 30,000 MILES ON IT. TESLA CLAIMS THAT THEY ONLY WARRANTY THE ENTERTAINMENT SYSTEM FOR 25,000 MILES. THE PROBLEM IS THAT THEY'VE INTEGRATED THE MCU AND EMMU AS THE SINGLE SOURCE OF OPERATIONS FOR ALL OTHER VITAL SYSTEMS IN THE VEHICLE. THIS IS COMPLETELY INSANE AND IS WITHOUT A DOUBT A SAFETY ISSUE, AS IT WAS 90 DEGREES THE DAY MY MCU FAILED AND DANGEROUSLY HOT INSIDE MY CAR, EVEN WITH ALL WINDOWS DOWN, WHICH ONLY GOT WORSE BECAUSE THERE IS SO MUCH THERMAL LOADS CREATED BY THE BATTERY, NORMALLY PROTECTED BY THE OVERHEAT SENSORS & FANS, THAT ARE NOW NOT OPERATING PROPERLY THANKS TO THE MCU FAILURE. IT ALSO IMPORTANT THAT YOU UNDERSTAND THE MOST OF THE NEED TO WRITE TO THE FINITE MCU & EMMU MEMORY IS CAUSED BY TESLA DURING THEIR FREQUENT SOFTWARE UPDATES. MINE IS A P100D LUDICROUS + AND COST WELL OVER $100,000 WHEN NEW. TELL ME WHAT OTHER MANUFACTURE WOULD BE ALLOWED TO GET AWAY WITH DESIGNING A SINGLE POINT OF FAILURE THAT EFFECTS NEARLY EVERY SYSTEM INCLUDING SAFETY FEATURES, AND THEN SAY ITS ONLY COVERED FOR LESS THEN THE TIME THEY KNOW THE FIRST FAILURE WILL OCCUR. CRIMINALS AND MAKE THEM ACCOUNTABLE NOW PLEASE.

LARGE MIDDLE SCREEN GOES BLACK WHICH CONTROLS ALL THE USES OF THE CAR. THE CAR RUNS, BUT THERE IS NO NAVIGATION, NO RADIO, NO HEAT OR AIR CONDITIONING. IT IS VERY SCARY!!! IT HAS HAPPENED A NUMBER OF TIMES SINCE 3/2020-1/2021. I HAD THE CAR CHECKED IN NOVEMBER 2020 AND ASKED TO HAVE THE MCU REPLACED, BUT THEY SAID THERE WAS NO RECALL AND IT WASN'T NECESSARY. ALSO THERE IS A YELLOW EDGE ON THE SCREEN. I DIDN'T THINK TO TAKE A PICTURE, BUT WILL THE NEXT TIME IT HAPPENS.

PLEASE NOTE THAT I HAVE USED THE VIN OF A DIFFERENT CAR TO SUBMIT THIS COMPLAINT SINCE THE VIN OF THE CAR IN QUESTION IS UNAVAILABLE. HERE IS PAGE 15 OF A THREAD IN WHICH MANY OWNERS REPORT BROKEN SUSPENSIONS. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/ANOTHER-FRONT-SUSPENSION-CONTROL-ARM-FAILURE.114967/PAGE-15 THE LATEST COMPLAINANT PROVIDES PHOTOGRAPHS OF THE BROKEN PARTS AND SAYS THAT HE WILL BE FILING AN NHTSA COMPLAINT. IF HE HAS DONE SO THEN YOU MAY DISREGARD MY COMPLAINT. HOWEVER, HIS FINAL POST SUGGESTS THAT HE HAS ACCEPTED AN OFFER FROM TESLA TO COVER THE COST AND IT IS HIGHLY LIKELY THAT HE WILL BE PERSUADED TO NOT FILE A REPORT. SNIP **HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/ANOTHER-FRONT-SUSPENSION-CONTROL-ARM-FAILURE.114967/PAGE-15** ADDITIONALLY MY OWN POSTS ON THIS FORUM THAT ENCOURAGED THE OWNER TO FILE A COMPLAINT HAVE BEEN DELETED. SNIP**YOUR POST IN THE THREAD ANOTHER FRONT SUSPENSION CONTROL ARM FAILURE WAS DELETED. REASON: CONSPIRACY THEORIST NONSENSE** THESE FORUMS ARE COMPLICIT IN THE COVER UP OF THESE LETHAL DEFECTS AND IN MY OPINION SHOULD BE PROSECUTED. PLEASE INVESTIGATE. REGARDS KEEF

THERE ARE CHALLENGES WITH THE MCU1 AND ITS INTEGRATION WITH FSD HARDWARE #3. THIS MANIFESTS AS FREEZES ON THE CENTRAL AND DRIVERS DISPLAYS UNTIL THE CARS MCU DOES A FULL RESTART(SPEEDOMETER IS NOT AFFECTED). THIS RESTART CAN TAKE AS LITTLE AS 5MIN OR CAN STAY OFF FOR THE DRIVE UNTIL MANUALLY FORCE REBOOT INITIATED. DURING THE FREEZE I EXPERIENCE LOSS OF PASSENGER AIRBAG(WARNING COMES ON, I CANT TELL IF OTHER AIRBAGS ARE AFFECTED). THE CLIMATE CONTROL SYSTEM TURNS OFF NO A/C OR HEAT IS AVAILABLE. SOMETIMES AUTO PILOT IS AFFECTED, SO I WOULD ASSUME EMERGENCY BRAKING IS AFFECTED BECAUSE ITS THE SAME SYSTEM AS AUTO PILOT. THE ODOMETER IS DOES NOT RECORD MILES IF THIS HAPPENS WHILE DRIVING. NO BACK UP CAMERA IS AVAILABLE. THESE ISSUES HAVE INCREASED SINCE I HAD THE HW3 UPGRADE HERE IS A WEBSITE THAT TALKS ABOUT THIS ISSUE HTTPS://TESLA-INFO.COM/BLOG/TESLA-MCU1-EMMC-FAILURE.PHP HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/JOE-ROGAN-VS-MCU1-HW3.203776/

I JUST BOUGHT THE 2017 90D A MONTH AND HALF AGO AT 59K MILES NOW AT 65K MILES AND HEARD A POP AS I WAS PULLING AWAY FROM THE CURB AT 3-5 MPH. THOUGHT IT SOUNDED WEIRD BUT MAY HAVE JUST BEEN A WATER BOTTLE OR SOMETHING. UNFORTUNATELY I WAS ON A ROAD TRIP BACK HOME FROM THE BAY AREA WITH MY DAUGHTER. I STOPPED ON THE FREEWAY FOR A BATHROOM BREAK AND HEARD MY FRONT WHEEL DRIVERS SIDE GRINDING AGAINST THE WHEEL WELL. AFTER SPECULATION IT LOOKED AS THOUGH WHILE FACING THE WHEEL IT OFFSET TO THE RIGHT. I ASKED FOR A CALL FROM THE SC VIA TEXT AFTER MAKING AN APPOINTMENT AND HE SAID TO BRING MY CAR IN ASAP AS IT COULD BE A SAFETY ISSUE. AN HOUR LONGER INTO DRIVING I BRAKED LIGHTLY BECAUSE A CAR CAME INTO MY LANE ON I-5 AND THEN THERE WAS A LOUDER POP, GRINDING NOISE FOLLOWED BY A LOUD SCREECH, AND STEAM COMING FROM THE WHEEL WELL. I IMMEDIATELY PULLED OVER AND HAD THE CAR TOWED TO COSTA MESA SERVICE CENTER WITH ME, MY 5 YEAR OLD, AND GIRLFRIEND IN A TOW TRUCK. SC SAID THAT THERE'S SIGNS OF IMPACT AND THAT IT CANNOT BE COVERED UNDER WARRANTY. THOUGH THEIR 'SIGNS OF IMPACT' ARE CLEARLY WEAR AND TEAR AND CURB RASH FROM PARKING MARGINS( WHICH I'M POSITIVE WERE THERE WHEN THE CAR WAS SOLD TO ME) I DIDN'T HIT ANYTHING AND IF I DID THE 4 CARS IN FRONT OF ME WOULD'VE TOO. AND EVEN MORE UNFORTUNATELY TESLA STARTED THE REPAIRS BEFORE INSURANCE GOT OUT THERE AND NOW THEY'RE TALKING ABOUT NOT COVERING IT. SO I MAY BE OUT 5K THAT I WAS QUOTED BECAUSE TESLA DECIDED IT'D BE GREAT TO REPLACE THE FRONT BUMPER AND GET IT PAINTED

PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER 2017 MODEL S TO FILE THIS COMPLAINT BECAUSE THE ACTUAL VIN IS UNAVAILABLE. HERE IS A TESLA DISCUSSION THREAD (LIMITED TO VERIFIED TESLA OWNERS). HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/FRONT-DRIVERS-WHEEL-CAME-LOOSE SNIP** I HEARD A SOUND FROM THE LEFT FRONT WHEEL AND FELT IT IN THE STEERING WHEEL. SO I IMMEDIATELY STOPPED. EVERYONE CAME RUNNING OVER TO THE CAR. IT HAD RIPPED OFF THE INSIDE FELT LINING. IT SEEMS THE DRIVER FRONT WHEEL SHIFTED BACKWARDS ON ITS MOUNT** SNIP *** IT SEEMS THE REAR LOWER CONTROL ARM FAILED. THE BALL JOINT WITH WHICH IT CONNECTS TO THE WHEEL SPINDLE PLATE BROKE** SNIP**JOHNCRAB | AUGUST 3, 2020 THIS HAS BECOME SO COMMON THAT IN THE UK IT IS REFERRED TO AS 'WHOMPY WHEELS' TESLATAP.COM | AUGUST 3, 2020 AND FUDSTERS LIKE JOHNCRAB SO COMMON THEY ARE REFERRED TO AS "LIERS". BIGHORN | AUGUST 3, 2020 TOTAL BS AGAIN FROM OUR LOCAL MISANTHROPE. WHOMPY WAS COINED BY A FRAUD IN AUSTRALIA WHO WAS SUBMITTING DOZENS OF FAKE NHTSA REPORTS. CRIKEY! REGARDS KEEF WHOMPMEISTER

MAIN COMPUTER EXPERIENCED THE EMMC FAILURE WHICH IS WIDESPREAD FOR THIS MODEL AND YEAR, AMONGST OTHERS. I COULD TELL IT WAS IMMINENT FOR FAILURE, HOWEVER WE DID NOT REALIZE THE VEHICLE NEEDS THIS COMPUTER FOR TURN SIGNAL CONTROL. THUS, MY WIFE DROVE HOME FROM WORK WITH A DEAD COMPUTER AND THOUGHT SHE HAS TURN SIGNALS WHEN SHE DID NOT. FORTUNATELY SHE MADE IT HOME SAFELY. WE HAVE NOT DRIVEN IT SINCE WE REALIZED THIS SAFETY CONCERN. FUFTHERMORE, THE BACKUP CAMERA ALSO IS UNUSABLE IN THIS STATE. I WENT AHEAD AND SCHEDULED FOR THE NEWER COMPUTER (WITHOUT THIS KNOWN ISSUE) TO BE INSTALLED AS SOON AS I SAW THE SYMPTOMS OF IMMINENT FAILURE, BUT IT DIED A COUPLE DAYS LATER, AND IS CURRENTLY NOT SAFELY DRIVABLE WHILE AWAITING THE PART.

MCU IS FAILING PREVENTING SAFETY FEATURES AND NORMAL FUNCTIONS SUCH AS TURN SIGNALS, AC, RADIO, NAV, ETC. HAPPENS WHILE DRIVING.

MCU1 FAILURE; REQUIRES REBOOTING SEVERAL TIMES WEEKLY TO START UP. SPORADICALLY DOESN'T CHARGE ON SCHEDULE OR FROM THE APP. NEED TO START THE CHARGE FROM IN THE CAR, SEAT HEATERS SPORADICALLY COME ON, CLIMATE CAN'T BE CONTROLLED; STAYS WHERE IT IS, CAN'T CONNECT TO CAR VIA APP, LOCATION OF CAR GETS STUCK.

AFTER RUNNING ERRANDS, I PARK BY MY FRONT DOOR TO UNLOAD MY CAR. AFTER UNLOADING, I GET BACK IN TO PARK IT IN MY GARAGE ONLY TO FIND MY CENTER SCREEN IS BLANK. I'M UNABLE TO USE THE FUNCTIONS CONTROLLED BY IT (REAR VIEW CAMERA, GARAGE DOOR OPENER, ETC.) UNTIL THE REBOOT PROCESS COMPLETES. TESLA DOES NOT CONSIDER THIS A DEFECT AND WILL NOT REPAIR IT UNDER WARRANTY. THIS HAPPENS NEARLY EVERYTIME I FOLLOW THIS PROCESS.

COMPLETELY BLACK MCU SCREEN THAT DOES NOT TURN ON EVEN AFTER A REBOOT. NO AC, NO WARNING SOUNDS, AND MOST IMPORTANTLY NOT BEING ABLE TO USE TURN SIGNALS WHEN THE CAR IS BOTH STATIONARY AND MOVING.

THE MAIN TOUCHSCREEN ON MY TESLA MODEL S HAS FAILED MULTIPLE TIMES IN THE LAST MONTH. WHEN IT FAILS, I AM UNABLE TO USE BACKUP CAMERA, ADJUST HEADLIGHTS OR CLIMATE CONTROL, ALL OF WHICH CONSTITUTE A HAZARD. I AM WAITING FOR TESLA SERVICE TO DIAGNOSE THE FAULT.

THE MAIN DISPLAY SCREEN FREEZES AND LOCKS UP WHICH REQUIRES ME TO PERFORM A RESET ON THE MAIN COMPUTER IN MY TESLA MODEL S.

VEHICLE COMPUTER FAILS REPEATEDLY OVER AND OVER, HUNDREDS OF TIMES SINCE PURCHASING THE CAR AND TESLA REFUSES TO DO ANYTHING ABOUT IT. THE PRIMARY DISPLAY THAT INDICATES MY SPEED, INDICATORS ETC DOES NOT WORK AT INTERMITTENT TIMES, I AT OTHER TIMES CAN NOT CONTROL OR FUNCTION LIGHTS, TURN INDICATORS, OR BASIC FUNCTIONS OTHER THAN ACCELERATION AND BRAKING / TURNING. THIS HAS BEEN TO SERVICE MANY TIMES AND EACH TIME THEY SAY THEY WON'T DO ANYTHING TO HELP. OFTEN TIMES THE CRUISE CONTROL WON'T WORK, AND SINCE THE DISPLAY WON'T FUNCTION OR FREEZES COMPLETELY ' I CANNOT USE RADIO, NAVIGATION, ETC. THERE HAVE BEEN SEVERAL INSTANCES WHERE MY VEHICLE WILL NOT EVEN TURN ON, OR WILL TAKE 20 MINUTES TO 'BOOT' UP. THERE HAVE ALSO BEEN MAJOR ISSUES WHERE THE VEHICLE WILL NOT ACCEPT A CHARGE AT ALL. ADDITIONALLY, THE VEHICLE STATES A RANGE OF 299 MILES PER CHARGE, AND AFTER EXEMPLARY USAGE, I ONLY GET APPROX 265 MILES PER CHARGE NOW WHICH IS WELL BEYOND AVERAGE DEGRADATION FOR AN EV. *TR

THE MOBILE CONTROL UNIT (MCU) SCREEN WILL RANDOMLY REBOOT, SHUT DOWN, OR FREEZE. HAPPENS RANDOMLY AT ANY TIME, REGARDLESS IF THE VEHICLE IS STATIONARY OR MOVING. THIS IMPAIRS CRITICAL SAFETY FUNCTIONS SUCH AS DEFOGGER, BACKUP CAMERA, AND ALL OTHER ELECTRICAL CONTROLS (EX. HVAC).