2016 Tesla Model X Complaint Log

I don't think Tesla ever did the steering bolt recall per SB-20-32-002 on my vehicle. I had all the bolts fail, with obvious corrosion, and the motor separated from the rack causing a loss of power steering while moving. You can see where the bolt physically failed and the corrosion both on the remainder of the bolt and the entire mating surface of the motor to the steering rack. Going back through my service records, it is only listed once on 9 June 2021 with notes of "Parts not available" hidden in the comments. Tesla is telling me this was done, with comments about a January 2021 visit, but I never took it to them in January (I did in February) and the February visit has no mention of the recall. Regardless, one of two things happened: either Tesla didn't do the recall and I fell victim to the issue or the recall was done and the new, updated bolts still failed due to corrosion and exposure to a corrosive, winter environment. I still suspect the former for the reason that no visible evidence of the protective wax coating required by the TSB could be seen on the motor or steering rack. Perhaps they swapped the bolts but didn't apply the wax, which allowed for continued corrosion? I won't know for sure until they continue with the repair, but I'm worried they are going to toss the parts and sweep this under the rug and foot me with the full bill. Regardless, I want this documented that I had a failure despite the recall so that any other owner with a similar problem can see this record.

Coolant heater failure resulting in no regenerative braking .

2016 Tesla Model X experienced Electronic Parking Brake failure with alerts stating ‘parking brake did not release.’ Tesla is charging for replacement despite known EPB defect and recall affecting 2016 Model X vehicles. This is a safety-related braking issue.

While driving a notification popped up, parking brake may not be applied while driving. This notification appears in rain or snow making me think it is weather related malfunctioning.

The contact owns a 2016 Tesla Model X. The contact stated that while driving during a rainstorm, the power steering assist feature suddenly failed, and the steering wheel became difficult to turn in either direction. The driver was able to forcefully turn the steering wheel and drive the vehicle a short distance to the residence. The vehicle was later towed to the local Tesla Service Center who diagnosed that the steering rack circuit board had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V062000 (STEERING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.

Description of Problem: INSTRUMENT CLUSTER COMPLETE FAILURE My 2016 Tesla Model X instrument cluster has completely failed and permanently displays "CAR OFF" regardless of the actual vehicle status, including while actively driving at highway speeds. Critical Information I CANNOT See While Driving: Gear position (P, D, R, N) - I have no visual confirmation of what gear the vehicle is in Vehicle speed/speedometer Warning lights (brake, ABS, tire pressure, etc.) Battery status Any critical safety alerts This is an extremely dangerous condition that prevents me from knowing essential driving information required to operate the vehicle safely. Federal Safety Violations: This defect clearly violates Federal Motor Vehicle Safety Standards (FMVSS) No. 101 and No. 102. Gear position indicators must be "permanently displayed in view of the driver" Critical safety information must be accessible to a properly seated and belted driver Instrument panels must provide essential vehicle status information Tesla's Pattern of Similar Recalls: Tesla has previously recalled vehicles for similar instrument cluster issues: 2023 Recall (NHTSA Campaign 23V-404): Tesla recalled 2012-2023 Model S and 2016-2024 Model X vehicles for incorrect instrument panel warning light font size, specifically stating that warning lights with smaller fonts "can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash." 2022 Recall (Multiple campaigns): Tesla recalled Model S and Model X vehicles for touchscreen failures affecting backup camera, window defroster/defogger, and instrument cluster displays.

Problem: Driver door fails to open The door actuator and latch will intermittently fail and the door will refuse to open. In the event of an accident the driver can fail to exit the vehicle possibly leading to death. An independent party/dealer has not produced the problem. No representative has looked at the problem. No warnings of failure appear.

There is a u joint problem that is reported in many model x vehicles especially in the 2016 models. The steering stiffens and make is very difficulty to maneuver .

While driving, the steering suddenly failed — the wheel spun freely with no response from the front wheels. This occurred at a stoplight shortly after exiting the freeway; had it happened minutes earlier at highway speed, it could have caused a serious crash. The vehicle was towed to a Tesla Service Center, which confirmed an under-torqued and stripped bolt on the intermediate steering shaft connecting to the steering rack. The steering column module, shaft, and rack were replaced. This was the second major steering incident in six months. In April, the same part had seized, making the steering extremely stiff. Tesla replaced the intermediate shaft then, but immediately after pickup, the car veered sharply left and triggered a traction control alert. Only after I returned did they perform an alignment and test drive. That means the first repair was released to me without a post-repair safety check. The October failure involved the same component, suggesting negligent workmanship or a recurring defect in the steering connection. Total loss of steering control represents a critical safety hazard that could lead to loss of life. I strongly believe this issue warrants an investigation and possible recall.

The steering is stiff and hard to turn this is the second time this has happened. It happened last year around this same time. I took to Tesla service in New Orleans for repair and they said they cleaned the bolts and reconnected the line. And now the car is experiencing the same issue

Hi, several alerts have popped up, Regenerative braking unavailable, Park Assist unavailable, Automatic Emergency Braking is unavailable, Traction control disabled, Stability control disabled, ABS (anti-lock braking system) disabled. The odd thing is that the alerts come and go as they please. I can't figure out what it is. Could be software related. Possibly a software update has messed it up?

Sudden and catastrophic shearing of the driver side rear suspension arm (control arm). My understanding is all these cars from Tesla have aluminum suspension arms which causes identical and catastrophic failure of the vehicle during driving due to choice of Aluminum instead of stainless steel(SS). Aluminum has an ultimate tensile strength of only 90 MPa while SS can exceed 500 MPa. Since my car got disabled completely (motor gets disconnected from the wheel) I almost lost my life with vehicles coming at high speed from behind. I saw the same control arm failures with Tesla cars including S and 3 and X (like mine) all over the world. Here is an example of a very similar failure to mine on a model 3 in Norway : [XXX] The failure is so similar that even the wheel tilted inwards to the wheel bay just in my case due to the clean shearing of the aluminum bushing on the control arm. I would like to make sure these failures do not continue with Tesla and people's lives are not at risk and thus this report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2016 Tesla Model X has a persistent and dangerous issue with the electronic parking brake. The brake frequently fails to disengage properly, and the car becomes jerky when attempting to move. When the vehicle is parked, a warning appears stating: “Parking brake not engaged. Vehicle may roll,” even when the brake is set. This poses a significant safety risk, especially on inclines. Additionally, the driver-side door latch mechanism has failed again. Tesla previously repaired this exact issue and charged me, but the failure has returned. The door sometimes fails to latch securely or does not open and close properly, creating a safety hazard. These issues have made me concerned about the safety of driving or parking the vehicle. I believe these components should be investigated as potential manufacturing or design defects.

Reporting for our Insured: [XXX] . For additional information, please contact Kristen Huff at kristen.huff@countryfinancial.com, phone: 888-248-8973. Date of loss: [XXX] Location: Jesup, GA Our insured [XXX] was driving a 2016 Tesla Model X, and was stopped at a traffic light with traffic ahead. Our insured advised he had his foot firmly on the brake, and without warning the vehicle accelerated forward striking the vehicle in front of him. The occupants of the vehicle that was struck by the Tesla sustained injuries. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was stopped at a red light behind the car in front of me. I was stopped at a appropriate distance from the car in front of me. I had my right foot on the brake pedal, when the car accelerated on its own. It launched its self into the car ahead of me. I looked down and my foot was still on the brake pedal. None of the air bags inside the car deployed.

I was parking my car at home when all of a sudden there was a violent/sudden drop in the front of my car. I initially thought I got a flat tire, but when I took a look the entire front suspension was shot and dropped as low as possible. The Model X feels and is very unsafe to drive and has a grainding sound like the car is about to fall a part.

I had cruise set at 60mph on 2 lane highway. Their were rumble strips in center as well as edges of the road. I approached 2 slow moving vehicles (adaptive cruise was on) and then used turn signal, took over control myself disabling adaptive cruise. I pulled back in across the center mark after passing vehicles. When i crossed the 12" wide center rumble strip my car immediately threw up a message on the screen and i could barely turn the wheel to prevent the car from driving into the ditch on my projected path back into my lane. The car got straight finally but the wheel was nearly impossible to turn. A few miles later, I approached my ramp to take and slowed down to 15mph under the ramp limit and it took nearly everything to get the wheel to turn 15 degrees to make my turn. i pulled off very slowly into a graveyard right off the road and parked the car. i took pictures of the messages on the screen "EPAS_w002 Steering may require increased effort" on the center screen and the similar message on the center screen "Steering assist reduced steering may require increased effort". I did a computer reboot (hold 2 buttons on steering wheel), left the car with my key and locked it ad walked away for a minute. I reapproached the car, it unlocked, and i turned the car back ON. Everything worked when i got on the highway with the exception of Autosteer (beta). It would not set, so i disabled it on the center screen. I turned it back on this morning (next day) and it is fully functioning again. I do not know how i didn't end up in the ditch at highway speeds, but i feel this needs reported and a solution found before I or someone else loses steering. I'm not sure the center rumble strip had anything to do with it or if it was coincidental, but the car always does a shimmy when you cross rumble strips in the center of the road (switching lanes) regardless of speed.

In March of 2025, my steering of the model X became really stiff. As time went on, the problem became worse and no longer able to turn left or right without major force. I made an appointment with Tesla and took it in for servicing. At this time they changed the steering bolts and steering shaft April 23, 2025. This cost $489.70 (I will attach invoice). As soon as I picked up the vehicle my steering wheel was about 30% stuck to the right. I immediately sent a picture to tesla for them to conduct an alignment and fix the issue. They fixed the issue but around May 15th, I had a nail in my tire so I took my car in to fix it. At that time I find out that the tires on my car were exposed to the wire (I will add the picture of the tires). I replaced these tires on March 1st 2025 which is only 2 1/2 months since I replaced it. It was an indication that something is wrong so I make another appointment with Tesla to check it and get another alignment I dropped off car on June 3rd. Tesla tried to perform another alignment to find that they are not able to because the steering gear assembly needs to be replaced. I asked for clarification because I just fixed the steering components in April and they are now wanting $4900 for the steering gear assembly. As I was researching, I find that my model x was produced on May 2016 and there is a recall for Model x produced before Oct 2016 for the steering bolt and steering components if they are damaged. When I tell tesla that there is a recall they say that my vin is not associated with the recall. I am filing a complaint because my car is with in the period of vehicles produces in the recall. There is a huge safety issue if the steering bolt and steering gear assembly is malfunctioning. There were no warning lamps or messages to indicate this. This has put my family and other vehicles at risk and Tesla is aware of this problem but won't honor the recall or admit that the steering issue are all related.

The Rear captain seats (6 seater middle row) are no longer stable. They both have a back and forth motion to them. The passenger side one makes a noticeably bad noise when the car is in motion. This is a sign that the seat is failing and has lost its proper fitment.

Rear camera lags to appear when the car is put in Reverse. At times when switching to Drive the rear camera image stays on the screen. Sometimes it works as inteneded and sometimes it doesn't. The computer has its moments.

Steering has become extremely stiff and requires strength to steer. I believe corrosion happens on the bolts or other steering components. I live in NYC where much salt and such is used to fight the snow. I've had the car for a long time and it happens yearly. Any questions please feel free to contact me. Thank You [XXX] - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hi, My steering wheel turning very hard even though NHTSA issued the the recall last month but your website says your vehicle is not on recall. Also my rear camara is working still Tesla said needs to be replace again even though Tesla replace in 2023 which is I paid. My autonomy is not working even though I paid $8000 plus $500 tax when I purchase my model X in 2016 for full self driving/ Tesla doesn't want to honor this to us. Hopefully NHTSA put my vehicle in recall list. Thanks for you help. Best regards

Wheel tilted in when backing out of driveway turning due to control arm failure

Just got [XXX] yesterday morning. I have ~350 miles on this version now in ~24 hrs. FIRST TIME I've ever completely turned off FSD and went back to Autopilot Only. This release is Absolutely 100% DANGEROUS and needs to be pulled and rolled back ASAP Observations: 1: Does not Honor Turn Only lanes and drives straight through them. 2: CONSTANT lane switching no matter what setting it's on. 3: Lane changes without using turn signal. Example, in right lane, it FULLY changes lane to left lane using turn signal, then decides to just go right back to the right lane again without using turn signal cutting off other vehicles. 4: Speed issues, It can't decide on speeds. 45mph road. I do like 5mph over. With no other cars around, it will speed up to 55-60 (Above max setting) then drop down to 40-43mph. It's all over the [XXX] place! Even worse on Freeway. So it actively exceeds speed limits, as much as enough to get my license automatically revoked under Wisconsin Law! 5: Redesigned where set speed limit is displayed. No longer shows unless you actively change it. Then it disappears again. Need to constantly fiddle with set speed just to see how crazy it will decide to break the law, or how slow it will go and [XXX] other drivers. 6: Rolling stops, had a number of rolling stops today and one where it blew straight through a stop sign. 7: Route choices are absolutely alinidine. Seems to prioritize taking the least efficient routes. 8: Drives like a bucking bronco with accel and decell. 9: Ping pongs within the lane. 10: False emergency braking events. 11: Last release the double stop at stop signs had gotten better. This release they are full back again. It is once again stopping at both sides of the intersection. 12: Vehicle departing lane warnings when driving manually, even when my TURN SIGNAL IS ON so I can pull into a parking lot or my own driveway! With the above, there have been no other changes other than firmware update. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

My 2016 Tesla Model X (VIN [XXX] ) was manufactured in March 2016 according to the sticker on the driver door. My car is experiencing the same issue as the Tesla Service Bulletin #SB-17-33-002 under NHTSA's recall # 17V2600 when putting the vehicle into drive or reverse from park. Tesla is stating they can not perform the service work because there is no recall specifically for my VIN# even though the car is showing the same error messages on the diagnostics screen and showing the same symptoms and failure as the recall and service bulletin. The repair requires the replacement of the parking brake calipers which is a safety issue if not replaced which could result in not properly functioning when needed. The vehicle is available for inspection. The vehicle displays warning messages not to drive the vehicle, the parking brake is not released and could cause damage to the brake pads if driven, and to take to the Tesla service center. Tesla is proposing the same repair and solution as the recall / service bulletin and wants to charge me $1,500 for something that should be under the recall, especially since my car was manufactured during the specified timeline of Feb 2016 to Oct 2016 and should fall under the safety issue with the same issue as the recall. This recall needs to include my VIN # and any Model X built during this timeframe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When shifting into Reverse the rear camera is delayed to be displayed. This to me is a safety concern.

Vehicle is hard to turn.

The contact owns a 2016 Tesla Model X. The contact stated while the vehicle was parked, the contact’s wife attempted to open the driver’s side rear door however, the door failed to open as intended. The contact’s wife noticed a crushing sound. The driver’s side rear top door glass engaged with the fractured center spine trim and the driver’s rear door top glass simultaneously fractured. The vehicle was taken to the dealer where it was diagnosed with a fractured center roof trim. The contact was informed that the center spine roof trim and the driver’s side rear door glass need to be replaced. The vehicle was repaired. The contact was informed that the vehicle had been previously repaired under NHTSA Campaign Number: 24V615000 (Structure); however, additional repairs were not covered under the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 106,900.

THERE IS A LEAKING GLUE LIKE SUBSTANCE COMING FROM THE INFOTAINMENT SYSTEM THAT CONTROLS ALL SAFETY COMPONENTS OF THE VEHICLE WHICH CAN CAUSE A SAFETY HAZARD AS WELL AS HEALTH AND ENVIORMENTAL CONCERNS.

While driving on city streets at very low speeds, error messages starting popping up on the screen "Vehicle may not restart/Service is required". We somehow made it home by restarting the computer and driving home at low speeds. At freeway speeds, this would have been catastrophic. We were able to make an appointment with the Tesla service center and found this to be due to the battery coolant heater to be internally shorted which in turn was because the large rear drive unit had an internal coolant leak. This required a very expensive $8k replacement of the large rear drive unit and the heater. A search in the blogs has yielded this to be a design and manufacturing issue. Specifically the blogs say: "the rear motor used in the early Teslas has a design flaw and will need a very expensive repair/replacement but what does that actually mean? Many Model S and Model X produced between 2012-2020 have the Large Drive Unit (LDU) with the fatal coolant seal flaw where the seal around the rotor shaft will leak coolant into the motor (Reference 1). They will ALL leak eventually. Tesla tried many things over the years to keep this seal from leaking but finally gave up and developed ‘Revision U’ in the fall of 2022 which deletes the coolant from the rotor but maintains the coolant to the inverter, stator and the ‘flyover’ tube cooling the gearbox". This means that the same problem even after the replacement, will happen again soon. I am writing to request you to send out a recall to all owners of these cars, and to have Tesla refund us for the cost of replacement of the drive unit and for Tesla to install the bypass as some aftermarket vendors (Reference 2) have started doing. Reference: 1) [XXX] 2) [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owned a 2016 Tesla Model X. The contact stated that while his wife was driving approximately 15 MPH from a traffic light, the vehicle was T-boned by another vehicle attempting to run the red light. The contact stated that the other vehicle crashed into the driver’s side front fender panel of the vehicle. The contact stated that the driver’s door was not impacted in the crash. The contact stated that the air bags deployed as needed. However, the contact’s wife was stuck in the vehicle, and unable to exit the vehicle because the doors failed to unlock. The contact stated that the vehicle had lost all electrical functions, causing the doors to remain closed. The contact stated that his wife was unable to move over to the passenger’s side front or rear to exit the vehicle. The contact stated that some pedestrians nearby were able to unlock the door from outside for his wife to exit the vehicle. The contact was concerned that his wife could have been killed if the vehicle had caught on fire or there was some other form of an emergency. The contact stated that his wife sustained a knee injury. Medical attention was not needed at the scene; however, the contact’s wife had since started receiving physical therapy for pain in her knee. The contact was unsure if the other driver had sustained any injuries. A Police report was filed. The vehicle was towed to a tow lot and was deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

Steering Stuck: It happened several times that the steering wheel completely locked up while driving on the road. Today it happened again. It does not move, cannot turn left or right. I was in the middle of the road, the only thing I could do was to back up. I had to stop in the middle of the road and reboot the car. Luckily the cars behind me were able to stop before crashing into me. In May 2024, I addressed the same issues, but it happened again. I think it is their defect which I have serious concerns for my safety. I heard other people also experienced the same as mine. I believe this is the defect which will cause the danger of drivers. Suspension and tires: I went to several tires shops every year and they all told me that my tires have been worn quickly because alignment was not properly installed. I went to Tesla, but they said there were no issues. The fact is that my tires have been worn quickly than normal and we can hear the squeaky noise from the suspensions when turning. My friend has the same issues with his tesla. This is also a defect that Tesla needs to repair it. WiFi: My Tesla cannot connect to WiFi for all of those years for updates. I have asked Tesla to help but they cannot connect to it either. This is a defect that they cannot fix which cause my car not being able to update it automatically.

The car horn does not work. I was charging my vehicle at a supercharger and the supercharger malfunctioned and caused my vehicle to become unable to drive. I had to tow the vehicle to the service center where they had to reset the car so that he could drive again and they had to replace the 12volt battery. Thereafter, I noticed that the horn was no longer working.

While parking, the accelerator pedal increased in speed without being pressed and the car had a sudden unexpected acceleration and crashed into a column in a parking lot.

subframe bolt was broken off without external impact, caused loud noise when driving, and potential safety concern. I suspect the bolt has proper quality control. One year ago, the front suspension(fucas) has to be replaced due to strange noise at low speed.

What component or system failed or malfunctioned, and is it available for inspection upon request? Rear driver's side control arm failure during slow left-hand turn (~20 mph) from one road to another. A "clunk" noise was heard from underneath the car, like that of a rock striking the vehicle, and then the vehicle reported several errors regarding drive unit failure, brake failure, and stability failure. The vehicle automatically shifted to "P" and would not move. Upon exiting the vehicle, the rear tire was tilted in at a 45 degree angle and the control arm was broken open and a 1.25 inch piece of the control arm was on the road. How was your safety or the safety of others put at risk? The suspension failed at low speed (~20 mph) and in little to no traffic, with no option to move the vehicle to a safer area. Had the failure occurred at any other time (higher speeds, heavier traffic), the danger to life would have been catastrophic. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem is evident in the broken component dangling from the under side of the vehicle. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The Tesla Service Center - Salem has inspected the issue and stated that they do not have the capability of fixing the issue and that the issue is due to a collision. My Insurance has assessed the issue and determined they will not cover the issue as there was no collision involved in the damage. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warnings, messages, or other symptoms prior to the suspension failure.

The contact owns a 2016 Tesla Model X. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle will inadvertently accelerate causing the contact to depress the brake pedal to avoid a collision. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000. Parts distribution disconnect.

On May 30, on a 55 mph highway, my Tesla Model X was traveling at highway speed in thick traffic. The vehicle was using cruise control, but not auto pilot. In other words, the auto steering function was not engaged. A vehicle that the Tesla Model X was following came to a sudden, unexpected stop. I applied the brake pedal with full force. The anti-lock brakes engaged and the brakes began pulsing (normal anti-lock brake behavior). However, while the brake pedal was depressed with full force, the anti-lock brakes stopped pulsing and the brake pads disengaged from the rotors. The car coasted as if the brake pedal was not depressed. The brake failure resulted in a frontal collision with the stopped vehicle. A police report was filed at the scene of the crash. There were no physical injuries and the Tesla Model X was driveable after the incident. However, the car that was struck had significant damage (but no bodily injuries). Because the Model X was driveable, I attempted to recreate the incident 12 hours later. However, as I tested the brakes, they behaved normally. With the fully depressed brake pedal, the antilock brakes stayed active until a full stop of the vehicle. Is it possible that the frontal collision system malfunctioned? As the frontal sensors detected an impending crash, did the car's computer disengage the brakes mistakenly? The car had no warning lights prior to May 30. However, at the exact time of the crash, two codes were registered. (I used the Tesla service mode to access them). One code states the anti-lock brakes were active. The second code registered exactly 2 seconds later and states "Pedestrian safety system fault". There is a police report, but we have not received it yet. I had to check NO in the form because the form would not allow me to move forward unless I uploaded the report. I can upload the police report when I receive it.

Squeaking noise on the passenger rear side was noticeable when I am hitting the breaks then a thump sound as if I landed on some big pothole occurred. So I drove as slow as I can until we reach home. I inspected the vehicle and to my surprise the control arm had torn and the tires were hanging loose.

While driving, the roof top trip came off. There was a recall for this problem in 2020 but mine was not part of the recall. Yet the problem was the same and Tesla will not honor their manufacturing defect and repair it.

Was heading home from SoCal. Started charging the car at Kettleman... Opened the falcon doors to let the kids out and CRUNCH!!! 3 glass panels started cracking. All 3 panels are cracked and broken just by opening the doors. [XXX]. Nothing was on top blocking anything... no twigs, no debris... nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The drivers airbag in my 2016 Tesla Model X deployed without incident while in a drive thru so maybe 2 mph. I didn’t hit anything nor is there damage to the vehicle or previous repairs that would cause it to explode. Thankfully I wasn’t seriously injured just the airbag slapped my arm off the steering wheel leaving a red mark for a couple hours and my families ears running for 15 minutes. Embarrassed going through a drive thru with an airbag in my face but thankful it didn’t happen at high speed driving. I drive it home s as everything was functional, even steering wheel audio controls. About three weeks prior there was a safety restraint light on the dash but I thought it was a seat belt related issues as I replace the third row seat belt a couple months ago. Also about two weeks ago I heard what sounded like some loose beads in the steering wheel when turning a really slow speed, obviously something was coming apart but I had no clue it would be this. It was dropped off the next day at the Tesla service center in League City, Tx, [XXX]. At this time they have not had a chance to look into it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front suspension creaking and groaning with zero reason. Upperand lower links bad Rear tires blew out because of severe wear on inner edge while the rest of the tire had 80% tread left bad camber caused uneven wear

The contact owns a 2016 Tesla Model X. The contact stated while driving at various speeds, there was an abnormal squeaky and clunking sound coming from the front end of the vehicle. The vehicle was taken to the Tesla Service Center, where the front driver's side and the passenger's side front upper control arms links and bushings were replaced, and the four-wheel alignment was performed. Additionally, the contact stated while driving at various speeds, the steering wheel was significantly resistant. The vehicle was taken to the Tesla Service Center, where the intermediate lower steering column shaft was replaced. Additionally, the contact stated while driving 20-30 MPH and making a right turn, the steering wheel became significantly loose, causing the contact to lose steering control. Additionally, the wheels failed to respond as needed. The contact stated that the vehicle was perpendicular to oncoming traffic at the time of the failure. The contact parked the vehicle and had the vehicle towed to the Tesla Service Center, where it was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 66,000.

Steering system has malfunctioned and is currently available for inspection, as of February 28, 2024. Upon leaving my home this morning, my wife found that the steering wheel was responding abnormally. The steering wheel was fairly easy to turn from the 12 o clock position until about the 2 o clock position, at which point the steering wheel required a massive amount of force to move any further, almost as if the wheel is stuck. Continuing to turn the wheel past the 2 o clock position, it gets easy to turn again between 3 o clock position until the 5 o clock position, at which point the steering wheel again gets extremely difficult to turn. Same behavior is experienced when making a left turn: Smooth, Tough, Smooth, Tough, Smooth. Being unable to smoothly and predictably steer the vehicle puts myself and other road users at risk of bodily harm and property damage. Vehicle has not yet been inspected by a dealer or service center. No accident has occurred at this time. Owner will arrange for towing for service. There have been no warnings lamps, no messages, and no prior indications of issues. Problem first appeared February 28, 2024.

I am writing to express my extreme disappointment and concern regarding a serious safety incident involving our Tesla Model X. On Feb 25th, while driving on the freeway, the roof of our vehicle unexpectedly detached and fell off. This incident posed a significant safety risk to ourselves and other motorists. We immediately contacted Tesla to report the issue and were shocked to learn that they considered this a non-covered incident and would require us to pay over $600 for repairs. We strongly believe that this is a clear defect in the vehicle's design or construction and should not be the responsibility of the consumer to bear. Despite our repeated attempts to emphasize the dangerous nature of this situation, Tesla has remained unresponsive and unhelpful. We were even denied the option of purchasing the OEM part ourselves at a lower cost and have Tesla fix it. Tesla insisted we bought the same part from them directly for more than double the price. This forced us to get the repair done at a third party. Now, we have received a recall notice for exact the same issue affecting other Tesla Model X vehicles. This further confirms our belief that this is a widespread problem that should have been addressed by Tesla. We contacted Tesla again, yet again they were dismissive stating that they cannot compensate for repairs done at a third party. We respectfully request that Tesla take full responsibility for this safety defect and compensate us for the costs incurred in repairing our vehicle. This includes the cost of the repair and the part. We hope that Tesla will take immediate action to address this issue and ensure the safety of its customers. Thank you for your prompt attention to this matter.

I've reached out to Tesla Service Department on multiple occasions regarding the Auto Pilot Software update and they have failed to provide an update as of today February 19th, 2024.

While I was driving , the center glass panel between the two falcon door flew off . There is a recall that was issued for this exact issue and Tesla said they inspected and no further action was taken. I am grateful that no person or person were injured as I was driving 65-70 mph on a highway . Tesla is refusing to pay for the repair and associated damages to the passenger rear roof window that occurred .

The car door propped open as I was driving the vehicle. There have been multiple repeated concerns that I have had with this vehicle. It is unsafe.

The car front passenger side door open while driving and does not close and the car sting in Babson College campus as my daughter cannot close door, cannot drive and Tesla service does not give repair date before two weeks and no one else knows can repair this part . This is third time in 3 months we are having problem and after spending over 3000$ in less than 3 months with full inspection down by Tesla . The service people are rude and does not care for student safety as well. Such a shame