2023 Tesla Model X Complaint Log

My 2023 Tesla Model X Plaid's falcon wing doors have had a persistent rattling/squeaking defect since August 2023 that has not been resolved after 9+ repair visits to Tesla service centers. More critically, in November 2025 (Invoice #3000S0014846906), the left falcon door's ultrasonic sensor failed to detect an adjacent vehicle's side mirrors, causing the falcon door to strike and scratch the other vehicle's mirrors — a safety incident for which I was forced to pay out-of-pocket. Tesla replaced the ultrasonic sensor under warranty but did not compensate me for the third-party damage. Additionally, in January 2026, the right falcon door was showing a "press and hold to override" error approximately 20% of the time despite no obstacles being present, requiring replacement of the sensor carrier (Invoice #3000S0015725078). The door sensor failures represent a serious safety hazard as the falcon wing doors can strike pedestrians, cyclists, other vehicles, and property. These issues have not been permanently resolved despite repeated warranty repairs spanning nearly 3 years.

My 2023 Tesla Model X began experiencing safety-related failures immediately after a Tesla software update. Right after the update, the vehicle’s cameras stopped functioning correctly and GPS/navigation also stopped working properly. Since that point, subsequent Tesla software updates have failed to install successfully. Tesla diagnosed the issue as requiring replacement of the HW4 computer at my expense for approximately $4,500 because the vehicle is just outside warranty. I believe this may be a safety defect or a software-induced hardware failure because the malfunction began immediately after Tesla’s software update and affects safety-relevant vehicle functions, including camera-related visibility systems and vehicle localization. My VIN does not show an open recall, but this vehicle previously received completed Tesla software recall remedies related to camera/HW4 issues. I am filing this complaint because Tesla should investigate whether this failure is related to a broader HW4 defect pattern, software update defect, or inadequate recall scope. I am requesting investigation of failures involving camera function, GPS malfunction, and repeated software update failure after an over-the-air Tesla update.

On February 17 at approximately 9:30 AM, while my wife was driving uphill, the vehicle abruptly shut down and became completely disabled. It began rolling backward despite her attempting to accelerate. Multiple warning alerts activated simultaneously, and the vehicle would not respond to forward input. Our [XXX] child was in the vehicle at the time. A total loss of power while in motion, combined with unintended rollback on an incline, represents a catastrophic safety defect. This was not a minor malfunction — it created a direct and immediate risk of collision and serious injury. Compounding this concern, on the morning following the incident at approximately 6:00 AM, I discovered one of the vehicle doors open without any user interaction. The vehicle had been secured the night before. This raises serious questions regarding electronic reliability and system integrity. Given the severity of these failures, I have lost confidence in the safety and dependability of this vehicle. My family’s safety cannot be subjected to further uncertainty. If this matter is not resolved promptly and satisfactorily, I am prepared to pursue all available legal and regulatory remedies, including formal complaints to appropriate federal safety authorities. Please confirm receipt of this letter and provide a written response outlining next steps within five business days. This situation placed my wife and child in direct danger. I expect a resolution that reflects the seriousness of that fact. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2023 Tesla Model X suffers from severe, intermittent safety system failures. Specifically, the Automatic Emergency Braking and Steering Assist randomly become unavailable while driving. Tesla Service refuses to repair this, claiming they are "unable to replicate" the intermittent alerts. However, the vehicle's history proves severe safety flaws: Tesla previously had to replace the entire steering wheel assembly and the driver's seat belt lap pretensioner due to failures, and had to recalibrate the forward ADAS camera because it went out of spec causing Autopilot failures. These unresolved, randomly occurring defects pose a severe crash hazard that Tesla is ignoring.

I am reporting a catastrophic suspension failure resulting in complete wheel separation on my 2023 Tesla Model X Plaid shortly after Tesla service. While driving, the front left wheel separated from the hub, rendering the vehicle not drivable and creating an immediate risk of loss of control, collision, and serious injury or death. Tesla towed the vehicle back to its service center and issued written service documentation stating (verbatim): “The front left wheel had separated from the hub. The issue was caused by missing hardware on the upper control arm, leading to further damage.” Tesla did not attribute the failure to impact, road debris, wear, or misuse. The missing hardware was at a critical suspension attachment point. As a result, Tesla replaced multiple major safety-critical components under Goodwill / Internal Service, including the front left active damper/air spring, upper control arm bracket, halfshaft, wheel speed sensor, and multiple structural fasteners. A wheel-off event caused by missing suspension hardware represents a severe safety defect with high risk of catastrophic injury or fatality. This incident raises serious concerns about suspension assembly, post-service quality control, and whether other vehicles may be operating with missing or unsecured hardware. I respectfully request NHTSA review this as a suspension/wheel retention safety defect and evaluate whether additional investigation or corrective action is warranted.

FSD hw3 is so f ing dangerous. It’s tried to kill me many times. It forces lane charge or a jerking wheel wrestling disengage or swerve

The second-row seat does not latch properly and cannot lock into position. This is a safety-related issue affecting occupant restraint and crash safety. The vehicle is a 2023 Tesla Model X with 59,035 miles now, when report this issue Tesla, it was only 57,326 mile, still within the 5-year / 60,000-mile Supplemental Restraint System warranty. Tesla has declined warranty coverage and requested customer-paid seat replacement. I am concerned the vehicle may be unsafe to operate due to the seat not latching. Requesting investigation into potential safety defect.

Vehicle: 2023 Tesla Model X Component: Power-operated doors / door latching (auto-close / “cinch” close) Incident type: Finger pinch injury during powered door closing Summary of incident: While using my 2023 Tesla Model X, a powered door closing sequence resulted in a finger pinch injury. The door appeared to close normally and then performed an additional “cinch”/pull-in motion to fully latch. During this final motion, my thumb was caught in a very narrow gap and was pinched. There was no adequate pinch detection/anti-pinch reversal before contact and compression occurred. The gap was extremely small, leaving little time to react. Injury: Thumb crush injury with immediate blood under the nail (subungual hematoma), swelling, and altered sensation/numbness. I obtained medical evaluation and an X-ray, which showed no fracture. A splint was prescribed to protect the thumb. Safety concern: This is a significant pinch hazard because the powered closing/cinching can occur quickly and unexpectedly, and the door does not reliably detect or reverse when a finger is in the closing path. This presents a risk of more severe injury (fracture, nail-bed injury, nerve damage), especially for children. When it happened / conditions: Normal use, low speed/parked. (Add date/time/location if you want.) The incident occurred during the final powered latch/close step (“close then push/pull for full close”). What I want investigated / remedy requested: Request NHTSA to investigate the Model X powered door closing/cinching behavior and pinch detection effectiveness, including whether there are known blind spots or missing/insufficient anti-pinch protections. Recommend Tesla provide a software update or hardware change to improve pinch detection/reversal and/or limit cinch force/speed, and provide clearer warnings/settings to prevent unexpected powered closure.

While using Full Self Driving (FSD) for autoparking, the car backed into and sideswiped a pole

Reat seatbelts become twisted and are not safe. Tesla claims this is a maintenance issue and not a defect in the mechanism. I disagree and this should be investigated by the government as it is a safety issue.

1. The Horn Button in NOT located in the center of the steering wheel but is located as a separate button off to the side and therefore is difficult to located in times of emergency when it is needed. 2. Where the button is located it is not intuitive in times of panic and emergency to try and located where to press the horn button. If you happen to be turning the wheel, it is almost impossible to find the button. 3. On future Tesla X models. Tesla the Manufacture decide to relocate the horn back to the center of the steering wheel. 4. We have had several close calls and missed accidents partly due to the fact we could not located the horn button in times of emergencies. 5. It seems like it would be a simple fix for the manufacturer to install an updated steering wheel for the safety of all occupants and other drivers.

In an emergency when the vehicle loses battery power, the rear falcon wing doors are very difficult to unlatch and open. A person has to be able to pull the speaker off the door, which is located at the bottom of the door panel (in good condition I had a difficult time doing it ). Once the speaker cover is pulled off then you have to pull on a thin wire to unlatch the car door. I can do it, but my wife can’t. Children wouldn’t be able to do it and elderly people won’t be able to do it. This is truly a safety hazard that can be easily corrected. I tried reporting this to Tesla, but was not able to report the information. Their customer service line doesn’t have a callback or tell you what the wait time is. I waited 45 minutes one day and 25 minutes the second day. On the first day, I was told that it would be a 20 minute wait.

Tesla has taken the horn away from the traditional center of the steering wheel and put a ridiculously small button on the side of the steering wheel. Most times when you need to use your horn it’s because of a sudden, unanticipated situation. It’s intuitive to hit the center of the wheel. It’s absolutely impossible to find the tiny button in that situation. One has to take their eyes off the road and look for the button. By the time it is located the situation is over. I understand Tesla has corrected this on their current vehicles and gone back to the traditional center of the wheel. But that does not help owners of the affected autos. They should be required to offer a solution, like a stand alone button that can be attached to the center steering wheel. The current configuration is flat out unsafe.

The vehicle has start throwing a safety restraint error. We got into the service mode and it shows there is electrical problems with the driver side airbag system and that it may not deploy in the event of an accident. Tesla is delaying the appointment to review this for 12 days. Their app advised to not drive the car due to a safety issue as all safety measures may not work appropriately. Seems to be a safety level recall.

Issue Description GPS freeze: The navigation system remains stuck at one location even when the vehicle is moving. Park Assist not available. FSD not available. Rear camera shows black screen, completely disabling reverse visibility. These issues occur intermittently, often lasting for days, and then resolve themselves unexpectedly. Unfortunately, when scheduling service, the problem often disappears by the appointment date, making diagnosis inconsistent. However, the failures have already occurred more than three times, and each time they severely impact both safety and usability. Safety Concerns Lack of rear camera visibility creates a direct safety hazard during reversing. Disabled Park Assist and FSD compromise Tesla’s advertised safety features. GPS malfunction affects navigation and system reliability.

The horn is in a place that is difficult to find in hazardous situations rather than in the center of the steering wheel like every other car on earth. We have found it dangerous many times

All trailer hitches installed on Tesla Model X and Model Y vehicles do not meet the standards for towing in the US. These hitches are from Bosal, a European manufacturer, and there is no way to safely tow most trailers in the US including Home Depot, UHAUL, Airstream, boat trailers, etc. and meet the manufacturer safety specifications. Model X and Model Y owners on the road today are not following Tesla's manual and are using a tow ball adapter way outside the safety spec for the Tesla hitch. This poses a serious safety concern which could lead to failure of the hitch and the trailer detaching from the car while in motion. This poses as serious safety concern for the drivers, passengers, and everyone around the vehicle in tow. Please investigate this. I quick look at the Tesla manual specifications and the standard 18" height of trailers in the US makes it clear there is a serious issue here. Please investigate asap. I have contacted Tesla at least 10 times and nobody there is taking action on this issue.

I was driving home from work within city limits at less than 30 miles per hour. The roads were waterlogged due to a thunderstorm and the next thing I knew i heard other vehicles near me honking and telling me that something large had fallen off the underside of my car. I stopped the car immediately and was shocked to see that the guard that covers the bottom of my car had fallen off by itself. Apparently the batteries powering the vehicle are situated in the undercarriage and the guard is supposed to protect that area. I called Tesla Insurance Agency and despite me telling them that it would be a possible fire hazard if I continue driving the vehicle and the car was making some noises from the area, they want me to continue driving the car, which I have refused. I am attaching the picture of the part that fell off and also the body shop details of the repairs to be done. My car has only 22,000 miles on it in the last 2 1/2 years that I have driven it and it is shocking that an expensive vehicle such as the Model X should have parts falling off endangering lives of those traveling in it. I would certainly recommmend Tesla inspect all Model Xs as this could be a major problem.

In many near hit collisions where I need to honk the horn, memory reflexes goes to press down the center of the steering wheel to alert but the horn button isn’t there on this vehicle. It’s put as a button on the right side but after 25,000 Miles and at least 4 times, I could not locate it quick enough. This is a serious safety issue.

The contact owns a 2023 Tesla Model X. The contact stated that while the driver was driving at an undisclosed speed, another vehicle attempted to merge near the contact’s vehicle, which caused the passenger front end of the vehicle to collide into a pole. The air bags did not deploy during the incident. The contact also stated that the front driver's door became inoperable, and the contact had to break the front driver's window to be removed from the vehicle. No injuries were sustained, and no medical attention was provided. A police report was not filed. The vehicle was towed to an independent mechanic. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.

Peeling steering wheel, eventually will need to replaced due to not being able to grab wheel and lose grip when I turn. Many others complain of the same problem with model x and Tesla wants $1800 to replace. I refuse to use my insurance to pay for this so they have not inspected it.

It rained heavily overnight in Dallas Tx. The roads were almost like lakes. As you know, when a car drives through standing water, it creates loud noise from the tires and underside of vehicle. But I didn’t think much of it at the time. When I got home, I realized that both fender flares were completely gone. I believe this is a serious issue of durability. Even plastic model kits don’t lose parts just from water pressure. The damage to other cars is on me when the parts get blown away by water or something.and lot a model x owners same happened issue This design flaw problem

The primary issues are: The vehicle consistently chooses the wrong lane and drifts across yellow lines. The FSD visualization fails to correctly distinguish road markings, lanes, and turning arrows, causing them to move erratically on the display. The car attempts to merge into lanes that appear in the visualization but do not exist on the road. The vehicle attempts to merge into lanes that are ending, without recognizing the lane-ending markers. My service history for this single, unresolved issue is as follows: June 12, 2025 (Invoice #3000S0013397552): I brought the vehicle in because Autopilot was incorrectly detecting lanes. The service team diagnosed "severe hazing over forward facing cameras," cleaned them, and returned the car to me. The problem was not fixed. July 1, 2025 (Invoice #3000S0013588350): I returned for the same issue, stating that the FSD was driving over yellow lines and not recognizing traffic patterns. The diagnosis was changed to a bad alignment; service notes indicate "multiple angles out of specification". A four-wheel alignment was performed, and I was assured the issue was resolved. July 10, 2025 (Invoice #3000S0013675264): On my third visit for this issue, the service team verified that the Autopilot visualization showed "random turn lane markings". However, I was told this behavior was "considered normal at this time" and would improve with future firmware updates. The "correction" was listed as "Remote - Education". July 28, 2025 (Invoice #3000S0013834479): I returned for a fourth time, explaining that the problems persisted and were a safety concern. I noted that the car had recently tried to merge past a solid yellow line into the shoulder. The service team acknowledged the issue but concluded it is an "issue with V13 due its design" and that "No repairs are recommended for this concern". The assertion that this is a "known characteristic" is unacceptable. The FSD and Autopilot features are now unusable and unpredictable

While entering an intersection, a vehicle with a stop sign decided to to not stop. I went to use the horn in my 2023 Model X, and slamming the airbag with my hand did nothing. EVERY car in the WORLD has the horn as the center via the airbag. Tesla must recall ALL vehicles without a horn in the center. Lack of use of the horn severely impairs my ability to operate my vehicle.

In multiple cases in California. The small button for the digital horn was impossible to reach or activate an emergency situations. This occurred to me and my wife while I’m parking lots and on roads when other vehicles threatened to hit us. The mechanical horn was removed as a cross cutting measurein the model X and it is a major safety hazard.

On my 2023 Tesla Model X, the horn button is a capacitive touch button among several other buttons and it is difficult to use on a daily basis and impossible to find in an emergency. Yesterday, another car was drifting into my lane on the highway traveling at 70 MPH and I could not locate the horn in time to alert them. I had to drive evasively to avoid a serious accident. This has happened at least 7 separate times already. 2024 Tesla Model Xs now have the button in the center of the steering wheel where it is on every other car I have ever driven. Yesterday, I contacted Tesla service about this critical safety issue and demanded the replace my steering wheel with a center horn button because of the document safety issues. They refused. There needs to be a recall forcing Tesla to replace these defective steering wheels with the new and safe design before people get killed.

The horn is a button on the top right of the yoke steering. With a turning wheel the position is not stationary and in situations where it is warranted to warn other vehicle or person you keep looking for it and get distracted. I have had this vehicle for about three weeks and I find this as a serious safety issue. Today I contacted Tesla and it seems they have a new steering that come with manual horn in the middle but they would not replace it without charging $2000 for it or there is some defect like peeling on it. There are numerous online chats where people have got it replaced citing safety reason. In my view this should be under the recall especially when there is an option.

The Horn location is not in center of steering wheel, rather a small button on the right side of the wheel. Cannot be found without looking down for button during a turn. Someone is going to get hurt.

The front passenger heat seat is automatically turned on whenever car is turned on from phone. This time when driving in the evening there was a burning smell for 1 hour which I thought was from the vents. Then the passenger seat started smoking and the fumes were so bad that I could not breathe. No one was in the passenger seat at that time thank goodness. It created a hole in the seat. Tesla will replace the seat under warranty, but service center is 2 hours away.

This is a serious safety concern regarding the full self driving auto pilot for this vehicle. While traveling on a clear day on [XXX] at around 1630 hrs on [XXX], with the full self driving auto pilot engaged, the vehicle on 2 separate occasions attempted to lane change across the center divide and into the opposite traffic lane; both time required immediate corrective action on my part. This was a very scary experience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Autopilot full self driving is making dangerous mistakes and being disabled when you still have your hands on wheel and or looking at road it’s a safety system I paid for and it’s illegal for Tesla to disable it and not fix it

On two occasions while driving using Tesla’s FSD, the brake has failed to engage in emergency situations after engaging the brake pedal. I have reported this issue to Tesla as part of a broader buy back request for my car which has had multiple issues and continues to have multiple issues. Tesla simply stated they could not replicate this issue and denied my buyback request. I do not feel safe driving this car around.

My model year Model X has a poorly designed horn function on the steering wheel. In several instances, I try to push the middle of the wheel out of habit and reaction, but there’s no mechanical push horn! Tesla installed a small tiny non-tactile horn button off to the side. It’s easily missed and you need to find a small pinky sized area to push. This is unsafe. So much so, that the 2024 and newer Tesla have an actual horn function in the middle of the wheel like every other car. Please make Tesla retrofit these horn function to the newer type which is much safer!

Vehicle not paying attention, nearly swerved into my vehicle and in the moment, unable to find the horn button. Instinctively went for center of wheel but there is nothing here - have to search for small button on right

The horn doesn’t get activated when the center of the steering wheel is pressed. The horn button is on the right hand side on the wheel. It’s a safety hazard trying to find the button while driving especially in round abouts. In the place I live, there are couple of roundabouts; one car almost hit me since they didn’t yield to me when I was on the roundabout. I couldn’t find the horn button and had to hard brake.

2023 model X is NOT equiped with a center steering wheel horn, instead a small button on the right of steering wheel which is nowhere to be found when you need in an emergency, i almost got in to 3 accidents for lack of horn. Tesla must replace these for traditional horn button

The button horn on the side of steering wheel is unsafe in emergency situations. Searching for a button on the steering wheel is dangerous because you only have a split second to alert others. The button horn for the newer models of the same vehicles have a horn in the center for safety reasons. Therefore a recall should be implemented for the manufacturer to retrofit the models that was released with the button horn on the side of the steering wheel.

The 2023 Tesla Model X does not have a physical horn in the center, rather a small touch sensitive button located on the side on the steering wheel. The button does not even have any physical bump to make it easy to find without looking. This is a huge safety issue. When in near collision conditions requiring other drivers to be alerted to the vehicle's presence, there is no time to look down to press the button. It is not in an intuitive location and the location of the button changes as the wheel is turned making it even more difficult to find. Tesla has made it clear that this is an issue by changing the steering wheels on the 2024 plus models to include a physical center horn, however refuse to recall and replace the current steering wheels under warranty. On multiple occasions the horn could not be sounded in time or at all when other drivers move into the lane unsafely or need to be alerted to the vehicle's presence to avoid potential collisions. This is a serious safety issue that needs to be addressed. Thank you.

Enel X Juice box level 2 charger is shorting and tripping circuit breaker. sparks coming out of the Juice box before shorting breaker. This is a replacement unit received from Enel X in early 2024 as the first unit stopped working

Horn button is a safety issue. 2023 TeslaX is dangerous without a center horn. Went into a ditch to avoid an errant truck because I looked down to find the tiny button. Blinker buttons are completely ineffective when making a turn, major safety issue. Need a stalk for blinkers.

Touch horn button on steering wheel is difficult to use when in an emergency situation or when trying to get the attention of another vehicle’s driver on the roadway or parking lot. The 2003 Tesla Model X does not come equipped with a center airbag or mechanical horn on the steering wheel. It’s very difficult to find or feel the touch horn button when you’re in a panic situation. This is a definite safety issue and a major design flaw on behalf of Tesla.

The turn signal is located with 2 small buttons on the steering wheel. In several incidents i have been unable to activate the turn signals while merging into traffic because the steering wheel was being rotated to enter a cloverleaf freeway entrance and i could not locate the turn signals without taking my eyes off the road. Therefore cars near me could not know my lane merge intention.

I took an exit form the highway on [XXX] towards Bothell. As Soon as I did and ended up coasting towards the first red light, all the warning signs came on on the car and my steering wheel locked up. And my braking also got reduced. Only thing that worked was the Acceleration pedal. I struggled to get the car towards any safety. There was a message on the dashboard saying that assisted steering is reduced will require more power. however it was locked. I tried with all my might to steer the car in any direction but it would not budge. I was super scared I was going to be in an accident. With the limited braking as well I had to find a curb in the road to be able to safely park the car or a slope where the car could slow to a halt. Luckily I was able to do that and slowed down. on a curb like area and then I was able to turn on the parking brake. On contacting support they told me to reset the car and in doing so it should bring back functions. However, it did not. This was extremely dangerous and I was very lucky to get out of this alive without harming anyone else as well. Had this happened on the highway I was a sure goner. They had to finally get the car towed from there. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The horn on this car is a small button on the steering wheel. I have had many incidents when i needed to honk the horn in an emergency situation and i had to either take my eyes off the road (too dangerous) or forgo using the horn to try to warn the other drivers of a potential accident,

The horn button on the steering wheel is extremely dangerous. It is too hard to find it with my thumb in time, and has almost caused me to get into multiple accidents. When others cannot see me while yielding to traffic, I tried to honk and because there was no center haptic horn, I had to slam on the breaks. The horn should be in the center of the steering wheel. It is extremely unsafe as a tiny button because you cannot find it in time during an urgent traffic incident.

Episode #2 'Near-death-Experience" Tuesday[XXX] Tesla Model X "Auto Steer" abruptly Stopped on [XXX] between 1.10PM - 1.15PM Sent a message to Tesla around 1.30pm, Exactly the same scenario happened on [XXX]. Coming from [XXX] going to [XXX] , after 10-15 seconds, car STOPPED abruptly. I do not know what happened and still shaken from Episode #1, this incident happened with in 2 weeks apart. After Tesla's review, it was noted that Autopilot was not active at 1.30pm. Tesla can't do anything about this incident, as it is under Beta version and it is the responsibility of the driver to be aware of such situations and should take full control of the vehicle. At that time in this situation, what control I have to take immediate control of when car stopped abruptly. Luckily no vehicles were coming behind and survived second time. Laptop screen blank, pressed gas pedal, breaks and after 30-45 seconds, laptop screen started showing up on the left side panel and quickly drove from the ramp. Basically malfunction of the software and/or a glitch caused car to stop abruptly. Now. we are shaken and worried what to do and go to work and do other chores. We have two Tesla and we are totally lost, now what to do and what options to choose for driving. Based on details posted on internet and number of complaints filed, it looks like that no action has been taken. what are the next steps from Tesla's perspective and NHTSA? F In the last couple of years, more than 1500 hundred complaints have been filed, fatal accidents and people died. Your help is much appreciated so that more lives could be saved, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The implementation of buttons on the steering wheel for turning signals and horn is a safety concern. Those buttons are capacitive type touch switch, no tactile feedback. Often hard to locate when not driving in a straight line. The buttons also hard to read under some light conditions, and easy to activate by mistake. This could could increase the safety risk of the driver.

The horn button is dangerously placed. It is near impossible to activate in an emergency situation and has been worthless when I needed it. Nearly got hit a number of times that could have been avoided if horn was operable in the center button. THERE SHOULD BE A FREE RETROFIT

Summon mode did not detect a pole where the car parked under a shed and ran into it resulting in damages to the driver’s door and side fender. Contacted Tesla through the app and was only told to take it to a bodyshop.

Episode # 1: Sunday, [XXX] NEAR-DEATH-EXPERIENCE 2 times in 2 weeks while driving Tesla Model X 2023 with FSD. Both myself and wife were travelling and coming from Toronto to Lake George, NJ All of a sudden car STOPPED in the middle of the highway. Laptop screen was blank. In the mean time, turned on the Emergency Light. After a minute or so, white UTE came (white) color came behind us with in less than a minute came from behind but he was able to steer on the left, honked couple of times and drove. I started panicking and do not know what to do and kept on saying what happened, what happened,,.... and at the same time, my wife asked me to pull car aside quickly otherwise someone is coming from behind is going to hit and that is going to be the end of our life (die) in a crash. Somehow started pedalling gas, break and then noticed laptop screen lightning up and quickly put the car in Drive and pulled the car on the right hand side (extreme right) and no service lane. Pulled the car partially on road and partially on the road. Reached Lake George late evening and stayed in Sleep In & Suites, Queensbury, stayed over night, Monday and left Sleep In on on TUesday, [XXX]. I just drove couple of miles and was not feeling and was looking unstable and wife did not let me drive all the way from Lake George to New Jersey. As we parked our car at Quick Chek for a short break for few minutes. She noticed that instead reversing car from the car park and put car in Drive and immediately applied breaks and at that time she did not let me drive. As soon as we reached back and went straight to our son's house and as our son is a Dr., and when told him about the episode he took me straight to Jefferson's ER worrying that I may have small strokes. Emergency admitted me in the hospital and started diagnostics e.g., CTC, MRI and other blood tests. Next day they released from the hospital and referred for a followup to Neuro Dr. Next day reported to Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),