2010 Toyota 4Runner Air Bags & Restraints Problems

My 4Runner was involved in a collision where the airbags did not deploy, and I was knocked unconscious from hitting the steering wheel. The vehicle now shows an SRS fault code and is subject to an open Takata airbag recall. Toyota corporate initially stated they would cover towing for the recall repair, then reversed that decision, claiming an airbag fault does not prevent the vehicle from starting. Because of the failed airbag deployment and recall defect, the vehicle is unsafe to drive until the recall is completed. Toyota’s refusal to provide towing prevents me from safely completing a federally mandated safety recall. I am requesting NHTSA assistance in ensuring Toyota fulfills its obligations under federal recall law.

TL* THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE FAILURE RECURRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 168,000. *BF *AS

TAKATA RECALL

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOYOTA OF SANTA FE (1500 ST MICHAEL DR., SANTA FE, NM) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL: I RECEIVED A NOTICED THAT I COULD NOW COORDINATE WITH MY LOCAL DEALERSHIP TO HAVE THE AIRBAG ISSUES FOXED. WHEN I CONTACTED THE DEALER THEY STATED THEY HAVE THE PART, BUT CANNOT DO THE REPAIR UNTIL 6 OCTOBER, ALMOST 2 MONTHS FROM NOTIFICATION,

TL* THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MAUI TOYOTA IN MAUI, HAWAII WAS MADE AWARE OF THE RECALL AND STATED THAT THE VEHICLE COULD NOT BE SERVICED UNTIL SEPTEMBER 27, 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER TOYOTA OF MIDLAND LOCATED AT 800 N LOOP 250 W MIDLAND, TX 79703 WHERE IT WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACK ORDER AND SHOULD ARRIVE IN TWO WEEKS. THE CONTACT LEFT A VOICE MAIL MESSAGE FOR THE SERVICE MANAGER BUT RECEIVED NO RESPONSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. I HAVE PURCHASED MY VEHICLE USED AND TO DATE BEEN UNABLE TO HAVE PASSENGERS IN MY VEHICLE. PRIOR TO MAKING OUR PURCHASE DECISION WE CALLED TOYOTA AND WAS TOLD AIRBAG REPLACEMENTS FOR TOYOTA 4RUNNERS ARE 2 WEEKS OUT, SO WE DECIDED TO PURCHASE THE CAR. WE HAVE CONTACTED TOYOTA EVERY 2 WEEKS SINCE OUR PURCHASE AND EVERY TWO WEEKS WE ARE TOLD THE SAME THING; "TWO MORE WEEKS." WE WERE TOLD WE CAN NOT HAVE A RENTAL VEHICLE AND FEEL AS IF WE SHOULD NOT HAVE PURCHASED THIS VEHICLE. WE ARE EXTREMELY DISAPPOINTED IN THE LACK OF CARE AND INCONVENIENCE THIS HAS CAUSED TO OUR LIVES. HOW DO WE GET A REALISTIC ANSWER AS TO WHEN THIS SITUATION WILL BE RESOLVED??

"TAKATA RECALL" FIRST OF ALL... TAKING SO LONG IN BETWEEN NOTICES ABOUT THIS ISSUE IS RISKY ISN'T IT??? I MEAN, YOU KNOW YOU'D HAVE A LAWSUIT IF MORE PEOPLE WERE KILLED OR INJURED BY THE AIRBAG DEFECT. SECONDLY, THE TOYOTA DEALERSHIP THAT I CALLED AND SCHEDULED THE APPOINTMENT WITH GOT ME IN THE NEXT DAY (WHICH WAS GREAT), BUT THEY FAILED TO REALIZE THAT THEY DIDN'T EVEN HAVE THE RIGHT PART FOR MY PARTICULAR CAR! I DROVE ALMOST AN HOUR THERE, WASTED AN HOUR THERE AND THEN THEY TOLD ME THEY WERE SORRY AND THEY DIDN'T HAVE THE RIGHT PART. THEY ASKED IF I COULD BRING IT BACK TOMORROW OR LEAVE IT OVERNIGHT, BUT WHEN I ASKED IF THEY'D GIVE ME SOMETHING TO DRIVE THEY SAID THEY DON'T DO THAT... SO, SOMEONE DROPPED THE BALL! WHAT IF SOMETHING HAPPENED TO MY AIRBAG AND SOMEONE WAS INJURED OR KILLED? SCOTT WILL TOYOTA OF SUMTER SOUTH CAROLINA IS THE NAME OF THE DEALERSHIP BY THE WAY. I WILL FIND ANOTHER DEALERSHIP AND TELL THEM TO MAKE SURE THAT THEY HAVE THE RIGHT PART FIRST (BECAUSE YOU KNOW THAT'S MY JOB AS THE CUSTOMER TO PAY FOR YOUR SCREWUPS!!) FEEL FREE TO CONTACT ME, THANKS!

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH TWO DEALERS (STEVINSON TOYOTA EAST 444 S HAVANA ST, AURORA, CO 80012 AND STEVINSON TOYOTA WEST 780 DENVER WEST COLORADO MILLS BLVD, LAKEWOOD, CO 80401) WHO STATED THAT PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER DID NOT KNOW WHEN PARTS WOULD BE AVAILABLE AND OFFERED A LOANER VEHICLE, WHICH THE CONTACT DECLINED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. TOYOTA WILL NOT PROVIDE RECALL INFORMATION FOR REPAIR. I HAVE MADE NUMEROUS CALLS TO THE DEALER AND THEY ARE PRETTY CAVALIER ABOUT IT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LOWE TOYOTA OF WARNER ROBINS, GA, WHERE IT WAS CONFIRMED THAT THE REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS WERE NOT AVAILABLE.

TAKATA RECALL: I OWN A 2010 TOYOTA 4 RUNNER, IS NOW 7 YEARS OLD. I LIVE IN ZONE A, SO WAS PROJECTED TO INJURE/KILL LAST YEAR. I WANT IT FIXED, ASAP. HOW CAN I DEMAND TOYOTA TAKES CARE OF MY AIRBAG INFLATOR? PLEASE HELP ME.

I HEARD ABOUT THE RECALL PROBABLY A YEAR AGO ON TV AND GOT A NOTICE FROM TOYOTA A MONTH AGO. THERE SOLUTION FOR THIS IS THEY ARE PREPARING THE REMEDY AND WHEN FINISHED WILL REPLACE BUT IN THE MEAN TIME DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. REALLY!! WHY IS IT TAKING SO LONG? NO ACCIDENT BUT DON'T WANT ONE ESPECIALLY WITHOUT AN A PROPER AIR BAG.

TAKATA RECALL - I WAS NOTIFIED IN 05/2016, BUT NO ACTION HAVE BEEN TAKEN YET. ON 02/24/2017 I FILED A COMPLAINT WITH TOYOTA ABOUT THIS ISSUE. THEY ASKED ME TO LEAVE MY CAR AT THE DEALER TO BE REPAIR AND RENTED ME A CAR. HOWEVER, AFTER TWO WEEKS THE REPLACEMENT PART HAS NOT BEEN RECEIVED YET. THE DEALER HAVE NO INFORMATION ABOUT HOW LONG THIS WILL TAKE. HOW MUCH TIME SHOULD I HAVE TO WAIT FOR THIS PROBLEM BE RESOLVED? SHOULD I BE WITHOUT MY CAR FOR SO LONG?

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT STATED THAT THEY RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. UPDATED 05/16/17*LJ UPDATED 05/19/2017*JS

TAKATA RECALL I HAVE YET TO GET A RECALL NOTICE OR ANY SOLUTION/FIX FOR MY 4-RUNNER. WHEN I CALLED TOYOTA ABOUT WHEN SOMETING WAS GOING TO BE DONE OR WHEN THEY ARE GOING TO FIX THE AIR BAG. I WAS TOLD THAT THEY DID NOT KNOW WHEN THEY WOULD FIX IF ANY AND TO JUST NOT RIDE IN THE FRONT SEAT OF MY 4-RUNNER TILL THEY FIXE THE RECALL.

TAKATA RECALL. TOYOTA IS UNABLE TO GIVE ME A VEHICLE IN THE SAME SIZE AS MY CURRENT VEHICLE. I AM ALSO CONCERNED WITH LEAVING MY VEHICLE AT A STAND STILL FOR AN UNDETERMINED AMOUNT OF TIME. I HAVE BEEN MADE AWARE THAT ANY ISSUES THAT ARISE FROM THE VEHICLE SITTING WILL NOT BE FIXED BY TOYOTA.

TAKATA RECALL- I WAS NOTIFIED IN JUNE 2016 ABOUT A DEFECT IN THE FRONT PASSENGER AIRBAG. SINCE LAST YEAR I HAVE ASKED OUR TOYOTA DEALERSHIP IN HAWAII MANY TIMES ABOUT THE RECALL AND WHEN THE PARTS WILL BE IN. ALL THEY CAN SAY IS THAT THEY DON'T KNOW AND ADVISED ME NOT TO HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT TILL IT IS FIXED. I DON'T UNDERSTAND WHY IT IS TAKING SO LONG TO GET THE PARTS IN AND TO FIX THE AIRBAG IF IT IS SUCH A MAJOR AND DANGEROUS PROBLEM. I HAVE A FAMILY OF 5 AND IT IS ALMOST IMPOSSIBLE NOT TO USE THE FRONT PASSENGER SEAT. THIS IS REALLY AFFECTING THE USE OF THE SUV.

TL* THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/03/17*LJ