2016 Toyota Highlander Complaint Log

TAKATA RECALL'DASHBOARD AIRBAG ICON WILL NOT RRSET

WHISTLING/SQUEAKING NOISE FROM ENGINE WHEN TURNED OFF AFTER DRIVING. TOOK A VIDEO AND SHOWED DEALER WHO THOUGHT IT WAS UNUSUAL BUT NO DIAGNOSIS ON MULTIPLE VISITS.

TWICE THE AWD SYSTEM HAS FAILED. 12/28/2016 AND MARCH 17/ 2019. THE CHECK ENGINE LIGHT COMES ON THE THE 4WD SHUTS DOWN ALONG WITH THE TRAC AND VEHICLE STABILITY SYSTEM. UNDER BOTH TIMES THE CAR WAS BEING OPERATED IN EXTREME WEATHER CONDITIONS OF DEEP HEAVY SNOW, SLUSH, ICE AND MUD. THE VEHICLE WILL NOT ALLOW THE WHEELS TO SPINS ENABLING ME TO KEEP MOVING IN THE HAZARDOUS CONDITIONS. I NEEDED TO SHIFT BETWEEN 1, 2 AND 3 GEARS TO ENGAGE THE HIGHER REVS TO SPINS THE TIRE TO KEEP THE CAR FROM GETTING STUCK OR SLIDING OFF THE ROAD. IN BOTH INSTANCES I WAS IN REMOTE, ISOLATED AREAS WITH NO HELP AND NO CELL SERVICE. THE DECEMBER 2016 INSTANCES WAS REPAIRED BY A TOYOTA DEALER IN OMAHA. DEALER COULD NOT READILY UNDERSTAND HOW THE PROBLEM INITIATED.

WHEN I AM ON REGULAR SPEED AND PUSH THE BREAK PADDLE THEN STARING IS SHACKING AND IT'S HAVE JUST 10000 MILES ON IT

THE WINDSHIELD CRACKED BY THE DEFROSTER. FROM THE CENTER OF THE WINDSHIELD. THE BREAK IS ON THE INSIDE GOING DOWN TO THE DEFROSTER AND THEN ACROSS THE DRIVERS SIDE OF THE WINDSHIELD. THE VEHICLE WAS PARKED, THE WHEN IT WAS STARTED, THE DEFROSTER WAS PUT ON HIGH FAN. AFTER A FEW MINUTES THE CRACK APPEARED IN THE CENTER GOING DOWN TOWARDS THE DEFROSTER AND THEN ACROSS THE LOWER PORTION OF THE WINDSHIELD ON THE DRIVERS SIDE.

2ND ROW PASSENGER SEAT, 60 PORTION SQUEAK ON BUMPY ROADS, ISSUE COMING FROM FOLDING CABLES MECHANISM, DEALERSHIP CAN'T REPLACE THE SEAT DUE TO HIGH COST AND ALSO CAN'T FIGURE OUT A SOLUTION TO THE ISSUE, VERY ANNOYING NOISE FOR AN EXPENSIVE CAR MODEL XLE

Rear passenger tail light lift gate has water inside tail light housing, if this continues it will cause brake light to be burned off or malfunction and cause vehicle behind these cars unable to see the tail light and cause an accident. The problem has been seen all over toyota forum and a quick google search will provide adequate evidence or recurring problem with this vehicle and similar vehicle with the same tail light manufacturer. Some people has brought their car to the dealerships under warranty for the same issue. I thought these will resolve itself but it has not. So I'm submitting request for recall to solve these problem since removing the housing is a difficult task and might cause more electrical problems.

WHEN DRIVING, PERIODICALLY, UNDER NO PARTICULAR ROAD OR WEATHER CONDITION, THE "CHECK AWD SYSTEM," "ABS," "BRAKE" AND "STABILITY CONTROL" WARNING LIGHTS LIGHT UP. WHEN WARNING LIGHTS ARE ON, ONLY THE FRONT WHEELS WILL DRIVE AND STABILITY CONTROL IS INACTIVE. REAL WHEELS ARE NOT ACTIVE. THIS CONDITION MAY LAST FIVE TO TEN MINUTES, THEN RETURN TO NORMAL. THIS HAS OCCURRED 10 TO 15 TIMES IN THE LAST SIX MONTHS.

VEHICLE REAR WINDSHIELD EXPLODED FOR NOT REASON. VEHICLE WAS PARKED FOR TWO DAYS SAME SPOT IN HOME FENCE AREA AND I STARTED IT AND SHUT THE DRIVER DOOR AND IMMEDIATELY HEARD A SOUND AND LOOKED THE REAR MIRROR AND IT WAS GONE MEANING COMPLETE SHATTERED IN PIECES. I HAVE PICTURE TO CLARIFY THE DAMAGE AND TOYOTA COURTESY DEALER DECLINE TO REPAIR IT SINCE THERE IS NO RECALL. I USUALLY HAVE MY GRANDCHILDREN WITH ME IN THE VEHICLE SO YOU COULD IMAGING HOW DESPERATE IT WOULD HAVE BEEN FOR MY FAMILY AT THAT MOMENT IF THEY WERE WITH ME. PLEASE ASSIST ME WITH THIS ISSUE AS SOON AS POSSIBLE. THERE ARE SOMETIME THAT THIS CAN BE EXPEDITED WHEN IT IS A SAFETY HAZARD AND THIS ISSUE IS ONE OF THEM. THANK YOU!

I WAS JUST PROCEEDING FROM A STOP AT A 4 WAY INTERSECTION GO VERY SLOWLY WHEN I RECEIVED A WARNING ON MY DASHBOARD SAYING "EPS FAILURE, STEERING WHEEL HARDER TO TURN". I WAS THEN PHYSICALLY UNABLE TO TURN THE STEERING WHEEL, ALMOST AS IF THE POWER STEERING WAS DISABLED. THIS WAS AT AN EXTREMELY BUSY INTERSECTION AND I ALMOST HIT A TELEPHONE POLE. EVEN WHEN TRYING TO BACK UP AND TURN, MY VEHICLE WAS UNABLE TO STEER OTHER THAN GOING STRAIGHT FORWARD AND BACK. AFTER TURNING THE VEHICLE OFF AND RESTARTING IT, THE ERROR WENT AWAY AND MY STEERING RESUMED AS NORMAL, BUT I SMELLED A BURNING SMELL. THIS WAS A VERY SCARY INCIDENT AND I COULD HAVE BEEN SERIOUSLY INJURED IF I HAD HIT THE TELEPHONE POLE, IF I HAD BEEN GOING FASTER, OR SOMEONE IN THE INTERSECTION COULD HAVE HIT ME. THERE WAS A RECALL FOR THIS EXACT ISSUE IN THE 2015 MODEL AND IT SHOULD PROBABLY BE EXPANDED AS THIS ISSUE SEEMS TO EXIST WITH THE 2016 MODEL AS WELL.

TL* THE CONTACT OWNS A 2016 TOYOTA HIGHLANDER. WHILE DRIVING 50 MPH, THE BRAKES MALFUNCTIONED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER (PRIORITY TOYOTA SPRINGFIELD, 7601 LOISDALE RD, SPRINGFIELD, VA 22150, (703) 269-1400) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000.

BRAKES HAVE A SLIGHT VIBRATION WHEN TRAVELING AT HIGH SPEEDS IN THE CITY AND SOMEONE IS STOPPED ON THE FREEWAY. MY LIGHTS HAVE DIMMED DRAMATICALLY SINCE I FIRST PURCHASED NEW. THE PASSENGER SIDE DAYTIME RUNNING LIGHT IS FULL OF MOISTURE. MOST IMPORTANTLY, THE TEMPERATURE SENSOR AND/OR AC FAN/MOTOR IS HALFWAY FUNCTIONING AT 38K! BY THIS, I MEAN THAT THE AC IN THE FRONT OF THE CAR KICKS ON AND OFF IN THE MIDDLE OF COOLING AND IT BLOWS 50% OF WHAT IT DID WHEN I BOUGHT THE CAR. CONVENIENT TOYOTA?

WHILE PARKING IN A PUBLIC PARKING LOT, AT IDLE SPEED, THE BRAKES DID NOT STOP FORWARD PROGRESS. CAR STRUCK THE CURBING, CLIMBED ONTO THE DIVIDER, CROSSED THE DIVIDER AND BUMPED A PARKED CAR ON THE OTHER SIDE. WHILE THE CAR WAS IN MOTION, I PUMPED THE BRAKES, AND PUSHED THE GEAR SHIFT LEVER INTO THE PARK POSITION. AFTER VEHICLE STOPPED, I REVERSED CAREFULLY, WHEN THE VEHICLE CAME OFF THE DIVIDER, I SET THE FOOT BRAKE. AFTER TURNING OFF THE ENGINE, I OPENED THE HOOD AND MY SON AND I CHECKED THE BRAKE FLUID IN THE MASTER CYLINDER. IT WAS FULL. RESTARTED THE VEHICLE, PRESSED THE BRAKE PEDAL AND HAD MY SON CHECK THE DISTANCE OF THE PEDAL TO THE FLOOR OF THE VEHICLE. IT WAS ALMOST ON THE FLOOR. I CALLED AAA AND HAD THE VEHICLE TOWED TO THE DEALERSHIP. HAVE CONTACTED TOYOTA AND FILED A CLAIM WITH TOYOTA.

2016 TOYOTA HIGHLANDER WITH OEM TOYO 245/55R19 OPEN COUNTRY M&S 103T TIRES AT ABOUT 70 MPH ON I95 SOUTH BOARD NEAR BRUNSWICK GA (EXIT 38?) , A LOUD BANG WAS HEARD AND THEN THE BUMPING MADE IT OBVIOUS A TIRE HAD FAILED SO THE VEHICLE WAS STOPPED WELL OF THE ROAD NEAR AN EXIT. THE LOCAL STATE HIGHWAY ASSISTANCE TRUCK (CHAMP) STOPPED AFTER ABOUT 20 MINUTES AND THE TOYOTA RESPONSE SERVICE TRUCK SHOWED UP ABOUT 20 MINUTES LATER - THE TIRE WAS CHANGED AND WE PROCEEDED ON OUR WAY - MANY THANKS TO THE "ROAD RANGER" AND HIS TRUCK AND EXPERTISE! THE TIRES HAD ABOUT 28,500 MILES ON THEM - ESTIMATE ABOUT 55%OF ORIGINAL TREAD AND ARE MARKED: DOT 78HH CND 1016. THERE APPEARS TO HAVE BEEN A HOLE IN THE SIDEWALL THAT CAUSED SUDDEN LOSS OF PRESSURE.

CAR'S AWD STARTED NOT WORKING, CHECK ENGINE LIGHT CAME ON. TOOK IT TO THE DEALER AND THEY STATED THE MAIN WIRING HARNESS WAS "CHEWED" UP BY RODENTS. THEY STATED THEY SEEN IT BEFORE DUE TO A ORGANIC BASED OIL ON THE HARNESS WIRES.

DRIVING DOWNHILL OR AT SPEEDS OVER 70 MPH, THE BRAKES WERE NOT EFFECTIVE TO STOP THE VEHICLE SAFELY. THE VEHICLE VIBRATES AND WAS DIFFICULT TO MANEUVER WITH CONFIDENCE. THE VEHICLE HAD DONE ONLY 25,000 MILES AND UNDER MANUFACTURER'S WARRANTY. THE DEALER SIMPLY MACHINED THE ROTORS AND PUT THEM BACK. HOPING IT WILL FIX THE PROBLEM AND NOT DUE TO DEFECTIVE ROTORS. SHOULDN'T TOYOTA LOOK INTO THIS MORE AND PERHAPS SUGGEST REPLACING THE ROTORS INSTEAD OF INSTALLING THE SAME ROTORS?

WHEN DRIVING AT NIGHT ON DARK, HILLY ROADS, THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD PROPERLY. IT IS AS IF THE LIGHTS ARE MASKED HORIZONTALLY WITH THE TOP HALF DARK. IT IS EXTREMELY SCARY TO BE DRIVING ON DARK COUNTRY ROADS THAT ARE HILLY. WHEN YOU ARE TRAVELING DOWN HILL, YOU CANNOT SEE ANY DISTANCE IN FRONT OF THE CAR. GOING UPHILL IS ALMOST AS BAD. IT IS ALMOST ENOUGH TO GET RID OF THIS CAR. SUPPOSEDLY THIS IS TO KEEP FROM BLINDING ONCOMING CARS. I DON'T BUY IT! THIS HAS HAPPENED MULTIPLE TIMES WHEN WE HAVE BEEN TRAVELING TO STATE AND NATIONAL PARKS AND SMALLER TOWNS IN SOUTHERN MISSOURI, TENNESSEE AND NORTH CAROLINA. THE LAST OCCURRENCE WAS MAY 4TH 2018 LEAVING BRYSON CITY NORTH CAROLINA AT 9:30PM.

TRACTION CONTROL SYSTEM ACTIVATES RANDOMLY WHILE DRIVING ON SMOOTH ROADWAY, DRY ROADS. DRIVING DOWN ROAD AND TCS LIGHT FLASHES IN INSTRUMENT CLUSTER.

VEHICLE PRE-COLLISION SYSTEM ACTIVATING RANDOMLY WITH NO OTHER VEHICLES NEARBY. DASH DISPLAY LIGHTS UP WITH WARNING ACCOMPANIED WITH RAPID BEEPING WHILE DRIVING. MULTIPLE TIMES NOTED ON VIDEO FROM DASH-CAM. HAS COME ON WHILE CHANGING LANES AND CAN CAUSE AN ACCIDENT BY THE DISTRACTION. HAS HAPPENED ON FREEWAY AS WELL AS CITY DRIVING. WHILE COASTING AND ACCELERATING. DATE LISTED BELOW IS APPROXIMATE.

LEFT REAR TIRE ON OUR 2016 TOYOTA HIGHLANDER BEGIN TO LOOSE AIR WHILE PASSING A SEMI TRUCK ON THE INTERSTATE HIGHWAY. THE TIRE PRESSURE ALARM NOTIFIED THE DRIVER OF TIRE PRESSURE LOSS FOR AN EMERGENCY STOP. UPON A COMPLETE STOP THE TIRE PRESSURE HAD DROPPED ABOUT 85 % OR SO, (NOT FLAT BUT VERY NEAR SO AND COMPLETED THE AIR LOSS WITHIN A SHORT TIME AFTER STOPPING).. WE KNOW THIS BECAUSE I WAS FOLLOWING BEHIND MY WIFE DRIVING THE HIGHLANDER AT THE TIME. TRAVEL SPEED WAS BETWEEN 65 AND 70 MPH AT THE TIME. THE TIRES ARE THE ORIGINAL THAT CAME ON THE TOYOTA NEW AND HAD ABOUT 27000 MILES ON THEM. UPON INSPECTION OF THE TIRE IT LOOKS OBVIOUS THAT THE TIRE WAS DEFECTIVE DUE TO THE SUBSTANTIAL AMOUNT OF VISUAL CRUMBLED RUBBER ALL INSIDE THE TIRE SEPARATED FROM THE SIDEWALLS IN SIDE AND THE MASSIVE BLISTERS ON THE OUTSIDE OF THE TIRE, WE HAD ALL THE TIRES REPLACED ON THE VEHICLE AS WE HAD NO TRUST IN THE REST OF THE TIRES AFTER THIS HAPPENED. NEITHER THE TOYO TIRE MANUFACTURER REP., THE LOCAL TOYOTA DEALERSHIP, OR THE TOYOTA COMPANY WOULD TAKE RESPONSIBILITY FOR THE FAILURE, OR OFFERED ANY CONCESSIONS AGAINST THE REPLACEMENT TIRES. PHOTOS OF THE TIRE AND OR THE TIRE ITSELF IS AVAILABLE FOR NHTSA IF THERE IS A REQUEST TO REVIEW. POOR CUSTOMER SERVICE FROM THE TOYO TIRE MANUFACTURER, THE LOCAL DEALERSHIP OR THE TOYOTA COMPANY IS QUITE OBVIOUS TO US THAT THEY HAD NO CONCERN FOR OTHER PEOPLE THAT MAY HAVE THE SAME TOYO TIRES THAT TOYOTA CHOOSE TO PUT ON THE NEW VEHICLE THAT MAY CAUSE AN ACCIDENT. THE TIRE BRAND IS TOYO, TIRE LINE IS OPEN COUNTRY, TIRE SIZE 245-55-19 DOT # 73HH (CND2216)

TWO SEPARATE ISSUES: 1. RAIN SENSING WIPERS ACTIVATE RANDOMLY ON CLEAR DAYS, SUN SHINING. WIPERS WILL WIPE ON TIME WHILE DRIVING RANDOMLY. A SEVERE DISTRACTION. 2. CRUISE CONTROL DISPLAY ACTIVATING RANDOMLY WHILE DRIVING WITH NO VEHICLES NEARBY IN FRONT (ACTIVE CRUISE CONTROL VEHICLE). DISPLAY WILL BE NORMAL AND THEN GO BACK AND FORTH THE THE SET DISPLAY SCREEN. DISTRACTING WHILE DRIVING ON FREEWAY.

THE REAR PASSENGER TAIL LENS CONTINUES TO FOG UP. I CHECKED TO SEE IF THERE IS A RECALL AND THERE IS NOT. I WOULD LIKE THE LENS REPLACED WHILE STILL UNDER WARRANT. BUT I DON'T WANT ANY ISSUES FROM THE LOCAL DEALERSHIP. HOW DO I RESOLVE THE ISSUE, DO YOU ISSUE A WORK ORDER TO THE DEALERSHIP?

WHEN THE CAR IS FULLY LOADED, THE PARKING BRAKE FAILS TO KEEP THE CAR FROM MOVING WHEN ON A HILL.

WHENEVER THE WEATHER IS COLDER LIKE 35 DEGREES OR LOWER I AM HAVING ISSUES STARTING THE VEHICLE. THE DEALER ALREADY CHANGED THE BATTERY BUT IT DID NOT HELP. I HAD THE VEHICLE BY THE DEALER FOR 10 DAYS BUT THEY COULDN'T FIGURE IT OUT. IN THIS TIME I HAD TO PAY OUT OF POCKET FOR RENTAL AND OTHER EXPENSES. YESTERDAY IT TOOK ME 45 MINUTES UNTIL I WAS ABLE TO START THE VEHICLE. I SPOKE TO TOYOTA AND THEY ARE NOT VERY HELPFUL.

DRIVING SOUTH ON 12/20/2017, ON US-287 NEAR THE OKLAHOMA/TEXAS BORDER WITH NO OTHER VEHICLES VISIBLE IN FRONT OF US OR ONCOMING TRAFFIC, THE FRONT SECTION OF OUR SUNROOF SUDDENLY EXPLODED. LUCKILY THE SHADE WAS DRAWN OR SMALL PIECES OF GLASS WOULD HAVE FALLEN DOWN ON MY FAMILY. THE WEATHER WAS CLEAR AND NEARLY CLOUDLESS BLUE SKY DAY. DEALER REFUSED TO REPLACE UNDER WARRANTY THEY SAID IT HAD TO HAVE BEEN A ROCK. THEY OFFERED NO PROOF THAT IT WAS A ROCK AND I FIND IT NEXT TO IMPOSSIBLE THAT IT COULD HAVE BEEN CAUSED BY ANYTHING ELSE. WHILE DRIVING WE DID HAVE A FAIRLY DRASTIC TEMPERATURE CHANGE FROM THE MID 20'S TO THE MID 60'S. WE WERE DRIVING STRAIGHT AT HIGHWAY SPEEDS.

THE BULKY SIDE MIRRORS ON THE TOYOTA HIGHLANDER BLOCK THE DRIVER'S VIEW OF ONCOMING TRAFFIC WHEN MAKING A LEFT HAND TURN. I HAVE ON AT LEAST THREE OCCASIONS BARELY MISSED A COLLISION BECAUSE OF VISIBILITY ISSUES RELATED TO THE BULKY SIDE WINDOW ON THE DRIVER'S SIDE. MY ELDERLY AUNT DRIVING A 2017 TOYOTA HIGHLANDER WAS RECENTLY INVOLVED IN A SERIOUS COLLISION BECAUSE OF VISIBILITY ISSUES RELATED TO THE BULKY SIDE MIRROR, I WILL LET HER FILE HER OWN COMPLAINT

ON NOVEMBER 27 2017 THE RIGHT REAR TIRE SUFFERED A MAJOR BLOWOUT CAUSING THE VEHICLE TO GO OUT OF CONTROL. I WAS ABLE TO STABILIZE THE VEHICLE. AAA PLACED THE SPARE ON THE VEHICLE AND WE DROVE IT TO LAKELAND TOYOTA IN LAKELAND FLORIDA. THEY GAVE US A RENTAL VEHICLE AND SAID THEY WOULD REPLACE THE TIRE IN A COUPLE OF DAYS. WE WERE ON OUR WAY TO PORT CANAVERAL TO GO ON A CRUISE. ON FRIDAY WE RETURNED TO THE DEALERSHIP AND WAS ADVISED THAT THEY WOULD NOT HONOR THE WARRANTY ON THE TIRE AND CHARGED US $327.09 FOR A NEW TIRE. I REQUESTED. THE OLD TIRE SO I COULD HAVE IT EXAMINED AND THEY SAID THEY HAD TURNED IT OVER TO WASTE DISPOSAL. I ADVISED THEM THAT VIOLATED THE SPOILATION DOCTRINE IN THIS STATE. THE VEHICLE AND TIRE HAD 6805 MILES. AT THE TIME OF THE BLOWOUT THE VEHICLE WAS IN MOTION DRIVING THE SPEED LIMIT OF 70MPH ON INTERSTATE 4 ON THE WAY TO PORT CANAVERAL. I HAVE THE RECORDS OF LAKELAND TOYOTA FOR YOUR REVIEW...THE TIRE WAS A BRIDGESTONE DUELER HL 422 P245/55R19. I TOLD THE CUSTOMER SERVICE REPRESENTATIVE THAT IT WAS WRONG FOR THEM TO NOT HONOR THE WARRANTY ESPECIALLY IN LIGHT OF PRIOR PROBLEMS WITH BRIDGESTONE/FIRESTONE TIRES..AND THEY SHOULD REPORT THE MATTER TO YOUR AGENCY

AT LOW SPEEDS SUCH AS SLOWING FOR A STOP SIGN VEHICLE RANDOMLY BRAKES BY ITSELF WITH SUDDEN STOPPING OF VEHICLE. OCCUPANTS AND ITEMS IN VEHICLE ARE THROWN FORWARD. NORMAL BRAKE PRESSURE APPLIED. HAS HAPPENED TO BOTH MYSELF AND MY WIFE WHILE DRIVING. VEHICLE HAS BEEN TO SHOP MULTIPLE TIMES INCLUDING 1 REPLACEMENT OF 12V BATTERY AS A SOLUTION, HOWEVER VEHICLE CONTINUES TO HAVE ISSUES. LISTED DATE IS APPROXIMATE OF ORIGINAL OCCURRENCE. SOME INSTANCES CAPTURED ON DASH-CAM VIDEO.

WE BOUGHT TIRES AND FOUND THEM TO DEFECTIVE WITHIN A FEW DAYS IN WHICH YOU HAVE 30 DAYS TO GET REFUNDED OR PAY THE DIFFERENCE FOR ANOTHER TIRES .WE DID UPGRADE TO MICHELIN TIRES BUT NOT GET THE FULL REUND FOM THE DEFECTIVE TIRES THAT GOODYEAR WANTED TO HAVE RETURNED AND INVESTIGATED ,BUT THE MANAGER HAD THEM DESTROYED TO COVER UP THE EVIDENCE AND WE LOST $321.00 AND NOW WE WILL HAVE SAMS ALSO INVESTIGATED BY THE NATIONAL HIGHWAY SAFETY FOR SELLING DEFECTIVE TIRES FROM GOOD YEAR AND COVERING IT UP.WE DEFINETLY WILL NOT LET THIS ISSUE GO BECAUSE WE FEEL THESE TIRES WERE A SAFETY ISSUE THAT SAMS AND GOOD YEAR SHOULD OF ACKNOLEGED

TL* THE CONTACT OWNS A 2016 TOYOTA HIGHLANDER. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL EXPLOSION SOUND. ONCE THE CONTACT EXITED THE HIGHWAY AND PULLED OVER, SHE OBSERVED THAT THE SUN ROOF HAD FRACTURED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THEY WERE AWARE OF THE FAILURE, BUT THERE WAS NO RECALL IN PLACE. THE CONTACT WAS ADVISED TO SCHEDULE AN APPOINTMENT AND THAT THE SUN ROOF WOULD BE REPLACED FREE OF CHARGE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LIA TOYOTA OF WILBRAHAM, 2145 BOSTON RD, WILBRAHAM, MA, 01095) WHERE THE SUN ROOF WAS REPLACED FOR FREE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.

TL* THE CONTACT OWNS A 2016 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, IT AUTOMATICALLY TURNED ON WITHOUT WARNING. THE CONTACT HAD TO PUSH THE IGNITION SWITCH TO STOP THE VEHICLE. THE CONTACT ALSO STATED THAT THERE WAS A LOUD NOISE WHEN THE IGNITION SWITCH WAS TURNED ON. THE CONTACT TURNED OFF AND TURNED ON THE VEHICLE, AND THE LOUD NOISE STOPPED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2016 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES MALFUNCTIONED AND THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT'S VEHICLE SUSTAINED SIGNIFICANT FRONT END DAMAGE, BUT THE AIR BAGS DID NOT DEPLOY. THE FRONT PASSENGER SUSTAINED CHEST INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (KENNY KENT TOYOTA IN EVANSVILLE, IN) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 6,600.

PANORAMIC SUNROOF EXPLODED

THE 2016 TOYOTA HIGHLANDER DOES NOT DISPLAY KPH (KILOMETERS PER HOUR) FOR DRIVING IN CANADA. THE NUMBERS ARE ON THE SPEEDOMETER HOWEVER, NOT ILLUMINATED AND IMPOSSIBLE TO SEE WHILE DRIVING. THIS SHOULD BE BASIC INFORMATION WHILE DRIVING IN CANADA. AS I UNDERSTAND IT, VEHICLES SOLD IN CANADA HAVE THE SAME ISSUE---NOT BEING ABLE TO SEE THE MPH WHEN DRIVEN IN THE US. I WOULD THINK THAT BEING ABLE TO BE AWARE OF ONE'S SPEED WOULD BE A BASIC SAFETY FEATURE---HOWEVER---NOT ON A TOYOTA HIGHLANDER.

WHILE MERGING ONTO THE INTERSTATE HIGHWAY THE SUNROOF SHATTERED, IT WAS NOT STRUCK BY ANYTHING BUT SHATTERED WITH NO OUTSIDE INFLUENCE CAUSING GLASS DEBRIS .

I WAS IN A PARKING LOT TRYING TO PARK MY CAR I PUT MY FOOT ON THE BREAK TO STOP THE CAR AND PUT INTO REVERSE AND THE CAR ACCELERATED INSTEAD OF STOPPING. THE HARDER I PUSHED THE BREAKS THE FASTER IT ACCELERATED AND HIT THE CAR PARKED IN FRONT OF ME.

ON 6/4/2017 AT 7:23 PM, PRE-COLLISION SYSTEM (PCS) BEEPED AND LIT UP "BRAKE" EVEN THOUGH THE CAR IN FRONT OF ME WAS AT LEAST 4 CAR LENGTHS AWAY AND IT WAS TRAVELING FASTER THAN MY VEHICLE. THIS HAPPENED TWICE BEFORE IN MARCH 2017. THE PCS WARNING CAME UP EVEN THOUGH THERE WAS NO VEHICLE IN FRONT OF MY MOVING VEHICLE. KOONS TOYOTA LOOKED AT MY CAR ON APRIL 29 AND SAW AN EVENT IN MY CAR'S COMPUTER. A SUBSEQUENT CHECKUP ON MAY 18 AND 19, 2017 REVEALED NOTHING MORE, ACCORDING TO THEM. I WILL BRING MY CAR IN TO KOONS AGAIN BUT THEY MAY SAY THEY HAVE FOUND NOTHING SIGNIFICANT. I AM WORRIED THAT ONE DAY THIS CAR WILL SUDDENLY STOP IN THE MIDDLE OF THE HIGHWAY AND CAUSE A DANGEROUS PILE UP OF CRASHED CARS.

SINCE APRIL WE HAVE BEEN TRYING TO GET OUR WINDSHIELD REPLACED. THE LOCAL AUTO GLASS DEALER BROUGHT OUT 3 SEPARATE WINDSHIELDS THAT DIDN'T FIT BEFORE THE FINALLY DISCLOSED THAT THE WINDSHIELD WE NEEDED HAS BEEN ON BACK ORDER FOR SOME TIME. APPARENTLY THERE ARE SEVERAL HUNDRED ON BACK ORDER IN OUR REGION AND THE NUMBER SEEMS TO GROW AT A RATE OF ABOUT 15 A WEEK. WE HAVE CONTACTED TOYOTA AND THE DEALER WITH NEITHER ARE OFFERING A SOLUTION. DUE TO THE SLOPE OF THE HOOD, THE SLOPE OF THE WINDSHIELD, OR FAULTY GLASS, THESE CARS SEEM TO BE MORE PRONE TO CRACKS. WITH OUR CAR HAVING 4 CRACKS DEVELOP IN LESS THAN A YEAR WITH MAINLY HIGHWAY AND NO GRAVEL DRIVING, PLUS THE BACK ORDER RATE, THERE SEEMS TO BE A BROADER PROBLEM

MY WIFE TURNED OFF THE KEYLESS IGNITION OF OUR VEHICLE WHILE THE TRANSMISSION WAS STILL IN DRIVE. SHE STEPPED OUT OF THE CAR AND IT ROLLED BACKWARDS. FORTUNATELY THE GARAGE DOOR WAS CLOSED OTHERWISE SHE MAY WOULD BEEN HIT BY THE CAR DOOR OR THE CAR WOULD HAVE ROLLED INTO THE STREET. WE LIVE IN A CUL DE SAC WHERE CHILDREN PLAY. I CONTACTED TOYOTA ABOUT THIS AND WAS TOLD THAT IS HOW THE IGNITION IS SUPPOSED TO FUNCTION FOR THE CONVENIENCE OF THE DRIVER. I SPOKE TO A TOYOTA REP WHO TOLD ME THAT WITH MODERN TECHNOLOGY AND CONVENIENCE SOMETIMES THE VEHICLE BECOMES MORE DANGEROUS. OUR OTHER TWO CARS HAVE KEYED IGNITIONS AND REQUIRE THE TRANSMISSION TO BE IN PARK IN ORDER TO REMOVE THE KEY. I KNOW THIS IS DANGEROUS. IT IS ENTIRELY POSSIBLE TO LEAVE THE VEHICLE IN DRIVE OR REVERSE WHILE THE ENGINE IS OFF AND NO ONE IS AT THE DRIVER'S POSITION.

WINDSHELD CRACKED OVERNIGHT WHEN PARKED IN THE GARAGE WITH NO REASON. I CONTACTED THE COMPANY AND DIDN'T GET A SOLUTION FROM THEM. THIS MUST BE SOMETHING THING RELATED TO THE COMPANY. FINALLY, I REPLACED IT WITH MY INSURANCE

OCCASIONALLY, AT A STOP SIGN/INTERSECTION OR ENTERING A HIGHWAY IF I HAVE COME TO A FULL STOP BEFORE PROCEEDING THE CAR WILL STALL. I PRESSED ON THE ACCELERATOR AND NOTHING HAPPENS. MY WIFE AND I HAVE FOUND OURSELVES IN THIS PREDICAMENT SEVERAL TIMES NOW AND IT IS ONLY GETTING WORSE. THIS SCENARIO IS VERY DANGEROUS FOR SEVERAL REASONS, BUT THE MOST IMPORTANT ONE IS THAT MY FAMILY HAS BEEN INSIDE THE CAR WHEN THIS HAS HAPPENED. WE HAVE HAD SEVERAL SCARES NOW, BECAUSE THE CAR STALLED ON US AS WE WERE ENTERING THE HIGHWAY. I HAVE SPOKEN TO THE DEALER ABOUT THIS OVER THE PHONE AND BOTH TIMES THAT THE CAR HAS BEEN SERVICED. AFTER THEY TEST DROVE THE VEHICLE, I WAS TOLD THAT THIS WAS NORMAL BEHAVIOR DUE TO A DELAY BETWEEN THE COMPUTER AND THE ACCELERATOR THROTTLE. ADDITIONALLY, I WAS ALSO TOLD THAT TOYOTA IS AWARE OF THIS, BUT HAS NOT ADDRESSED THE PROBLEM. THIS IS EXTREMELY UPSETTING BECAUSE MY FAMILY IS NOW AT RISK DUE TO A COMPUTER MALFUNCTION. I URGE THE NHTSA TO PLEASE LOOK INTO THIS MATTER AS MORE AND MORE PEOPLE BASED ON INTERNET SEARCHES ARE DEALING WITH THIS SAME ISSUE. I OWN A 2005 HIGHLANDER WITH 105000 MILES AND THIS HAS NEVER HAPPENED. YOU WOULD THINK THAT A 2016 MODEL WITH ALL OF ITS SAFETY FEATURES AND ENHANCEMENTS WOULD BE A PLEASANT DRIVING EXPERIENCE? BUT, NOW THAT I OWNED THE CAR FOR ALMOST 8 MONTHS I AM SECOND GUESSING MYSELF WHETHER THIS WAS THE RIGHT PURCHASE. ONCE, AGAIN I URGE THE NHTSA TO LOOK INTO THIS AND TO ANYONE ELSE OUT THERE THAT IS EXPERIENCING THE SAME ISSUE, PLEASE SPEAK UP SO THAT BOTH TOYOTA AND THE NHTSA ADDRESS THIS PROBLEM AS SOON AS POSSIBLE. *TR

MY WIFE WAS DRIVING WITH OUR TWO DAUGHTERS (AGES 12 AND 14). IT HAD JUST STARTED TO SNOW AND MY WIFE SAID THE ROAD WAS SLIPPERY SHE PUT THE CAR INTO LOW GEAR AND TRAVELED SLOWLY. SHE WAS RIGHT AROUND THE CORNER FROM OUR HOUSE WHEN SHE COULD NO LONGER CONTROL THE VEHICLE. SHE HIT A TREE, A FENCE, AND THEN TWO MORE TREES, TRAVELING MORE THAN 600 FEET. EVEN THOUGH SHE WAS TRAVELING DOWNHILL SHE SAID THE BRAKES DID NOT ENGAGE THE ABS AND THEN TOWARD THE END OF THE CRASH, BEFORE HITTING THE THIRD TREE THE CAR ACCELERATED ON ITS OWN. UPON HITTING THE THIRD TREE ALL AIR BAGS DEPLOYED AND FIRE, POLICE, AND AMBULANCE ARRIVED AT THE SCENE AND TOOK THEM ALL TO THE HOSPITAL. THEY HAD X-RAYS AND THERE WERE NO BROKEN BONES. OUR YOUNGER DAUGHTER WAS VERY TRAUMATIZED AND EVERYONE HAD BRUISES AND SMALL CUTS FROM SEAT BELTS BUT ALL WERE GENERALLY OKAY. THE STRANGE THING ABOUT THIS ACCIDENT IS HOW FAR THE CAR TRAVELED DESPITE MY WIFE'S EFFORTS TO STOP THE CAR. SHE HAD ALREADY PLACED THE CAR IN LOW GEAR YET THE BRAKES DID NOT WORK AND SHE SAYS THE CAR INCREASED SPEED (NOT JUST DUE TO THE SLOPE DOWNWARD). OUR FAMILY HAS LIVED IN THIS AREA FOR YEARS AND DRIVEN THROUGH COUNTLESS SNOW STORMS. THIS WAS NOT EVEN A STORM BUT JUST SOME LIGHT SNOW. IT WAS SLIPPERY ACCORDING TO MY WIFE BUT THE FACT THAT SHE COULD NOT STOP THE VEHICLE OVER SUCH A LONG DISTANCE DOES NOT MAKE SENSE AND SHE FEELS THAT THE CAR FAILED IN MULTIPLE WAYS. PLEASE SEE ATTACHED CRASH REPORT. THANK YOU. UPDATED 03/07/17*LJ *CN

MY CAR ENGINE STARTED ON ITS OWN AFTER BEING TURNED OFF. I WENT SHOPPING AT WALMART AND PARKED MY 2016 TOYOTA HIGHLANDER XLE IN THE PARKING LOT. I PUT THE CAR IN PARK AND PUSHED THE ENGINE START/STOP BUTTON TO TURN OFF THE CAR. MY FAMILY AND I EXITED THE CAR AND I USED THE KEYLESS ENTRY PAD TO LOCK THE DOORS. WE SHOPPED FOR APPROXIMATELY 45 MIN. WHEN WE RETURNED TO THE CAR, I USED THE KEYLESS ENTRY PAD TO UNLOCK THE DOORS SO I COULD PUT OUR PURCHASES IN THE TRUNK. AS I GOT CLOSE TO THE VEHICLE I HEARD AN ENGINE RUNNING, BUT THOUGHT IT WAS THE CAR NEXT TO US. I BENT DOWN AND LISTENED UNDER THE FRONT END OF MY HIGHLANDER AND TO MY SURPRISE, I REALIZED MY CAR ENGINE WAS RUNNING. WHEN I OPENED THE DRIVER SIDE DOOR AND LOOKED AT THE DASHBOARD, I NOTICED A SMALL TRIANGULAR YELLOW CAUTION LIGHT WAS FLASHING BUT I DON'T REMEMBER WHAT THE MESSAGE SAID OTHER THAN CAUTION. IF MY CAR RANDOMLY STARTS ON ITS OWN WHILE ITS IN A GARAGE, IT COULD CAUSE TOXIC FUMES TO FILL MY GARAGE IF LEFT ON LONG ENOUGH, AND COULD CAUSE HARM OR DEATH TO SOMEONE WHO BREATHES IT IN. AFTER READING ABOUT THE BRAKE/HYDRAULIC RECALL ON SOME 2015-2016 HIGHLANDERS, COUPLED WITH THE RECENT ISSUE I HAD AT WALMART, I AM NERVOUS ABOUT DRIVING MY CAR. I WISH I HAD READ ABOUT THESE ISSUE BEFORE BUYING MY CAR 30 DAYS AGO. I THOUGHT I HAD DONE MY HOMEWORK AND READ SEVERAL WEBSITES BEFORE BUYING THE CAR, BUT I WILL READ RECALL REPORTS BEFORE BUYING A CAR FROM NOW ON.

WHEN THE CRUISE CONTROL IS ENGAGED AND THE VEHICLE IS ON A DECLINE THE CRUISE CONTROL DOES NOT MAINTAIN THE SET SPEED. I NOTICED THIS SEVERAL TIMES WHILE ON THE INTERSTATE TRAVELING BETWEEN 65-75 MPH. EACH TIME THERE WAS A CAR AHEAD OF ME AND I NARROWLY AVOIDED WHAT COULD HAVE BEEN TRAGIC ACCIDENTS. THE FIRST TIME IT HAPPENED I THOUGHT IT WAS A FLUKE SO I CONTINUED TO USE THE CRUISE CONTROL AS I WOULD NORMALLY DO. AFTER IT HAPPENED AGAIN I DECIDED NOT TO USE THE CRUISE CONTROL AT ALL WHICH WAS VERY FRUSTRATING CONSIDERING THE VEHICLE WAS LESS THAN 2 WEEKS OLD AND I PURCHASED IT JUST FOR LONG FAMILY TRIPS. THERE IS ALSO A WIND WHISTLING NOISE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. I TOOK IT TO DEALERSHIP FOR THE NOISE ISSUE AND I WAITED THERE FOR 5 HOURS ONLY FOR THEM TO TELL ME THAT IT'S A KNOWN ISSUE AND THERE IS NO FIX FOR IT. THIS HAS TURNED OUT THE BE THE WORST CAR EXPERIENCE I'VE EVER HAD.

I OWN A 2016 HIGHLANDER LIMITED PLATINUM AND AFTER A MAJOR ACCIDENT I HAVE A SERIOUS CONCERN ABOUT THE SAFETY CLAIMS. YESTERDAY MY WIFE WAS IN A ROLLOVER (2 FULL ROTATIONS) ACCIDENT IN HER 2016 HIGHLANDER PLATINUM. CAR WAS DESTROYED, HER HEAD HIT BOTH THE STEERING WHEEL AND THE B-PILLAR, BOTH HAVE AIRBAGS. NOT A SINGLE AIRBAG WAS DEPLOYED. DRIVER AND FRONT PASSENGER SEAT-MOUNTED SIDE AIRBAGS, DRIVER KNEE AIRBAG, FRONT PASSENGER SEAT-CUSHION AIRBAG AND ALL-ROW ROLL-SENSING SIDE CURTAIN AIRBAGS = ALL A TOTAL FAIL, NONE OF THAT WORKED. THE ONSTAR LADY DID HOWEVER SENSE THE ACCIDENT AND DISPATCH AN AMBULANCE AND POLICE, THAT WAS EXCELLENT. WHATEVER CAR I GET AS A REPLACEMENT WILL DEFIANTLY HAVE THAT. NOT REAL HAPPY ABOUT THE SAFETY ON THIS VEHICLE. ONE OF THE REASONS THAT WE PURCHASED THIS VEHICLE WAS THE IIHS RATING ON THE VEHICLE. RIGHT ON THERE SITE IT TALKS ABOUT THE SAFETY AND THE AIRBAG ROLL SYSTEM BUT THE REALITY IS IN A ROLLOVER THIS DID NOT WORK I WILL HAVE THE ACCIDENT SCENE PICTURE LATER TODAY. I CURRENTLY ONLY HAVE SOME OF THE VEHICLE AFTER IT WAS TOWED.

I HAD AN ACCIDENT ON MY CAR GOING 50 TO 60 MPH I THE ROAD CURVED AND I DID NOT I WENT INTO THE TOP OF THE DITCH HIT FRONT END AND WENT AIRBORN 30 TO 50 FEET IN THE AIR OVER THE PERSONS DRIVWAY. I LANDED ON MY BACK BUMPER WHICH THEN PROPELLED ME BACK INTO THE AIR AND I FLIPPED END OVER END LANDED ON MY TIRES. NOT ONE OF THE AIRBAGS DEPLOYED IN THIS ACCIDENT. THE OFFICER AT THE SCENE WAS SHOCKED. I HIT MY HEAD ON THE STEERING WHEEL THE HEAD REST BROKE I HET IT SO HARD AND THE B PILLAR OF THE CAR. I WAS ON A HIGHWAY.

I LOADED A KAYAK THAT IS ABOUT 13' LONG AND WEIGHS 60 LBS. ONTO MY TOYOTA FACTORY CROSSBARS. WHEN DRIVING ON THE FREEWAY WE HEARD CRACKING AND POPPING NOISES. THINKING IT WAS THE STRAPS IN THE WIND, I PULLED OVER ONLY TO FIND THE STRAPS SECURE. WE WERE ON A TRIP AND KEPT GOING. AFTER HEARING THE NOISE ON AND OFF WE GOT TO OUR DESTINATION AND FOUND A WARPED ROOF AND DENTS IN THE ROOF. THIS SHOULD NOT HAPPEN TO A ROOF OF A VEHICLE. I WOULD EXPECT THE CROSS BARS TO FAIL BEFORE THAT WOULD HAPPEN. AFTER A FEW ATTEMPTS, TOYOTA FINALLY HAD AN AREA REP. LOOK AT IT. THEY OFFERED TO HAVE PAINLESS DENT REMOVAL OR $1,000 OFF OF ANOTHER TOYOTA. I DIDN'T WANT EITHER OPTION. THE PDR WOULD HAVE DONE NOTHING AND THE DAMAGE WOULD COME RIGHT BACK. THEY WERE NOT BELIEVING ME THAT CARRYING A LOAD ON THE CROSSBARS DID THAT. WELL, I SWEPT IT UNDER THE RUG FOR A FEW MONTHS AND THIS FALL I HAD TO CARRY A 2X10 BOARDS ON TOP AND AGAIN, WITH FREEWAY SPEEDS DID IT AGAIN. NOW AT CHRISTMAS TIME, WE CUT A TREE DOWN AND LOADED IT ON TOP AND AGAIN, MORE NOISES AND NOW THERE IS MORE DAMAGE THAN THE FIRST PICTURES I TOOK THE FIRST TIME IT HAPPENED AND THE CREASES AND DENTS ARE DEEPER. SOMETHING IS STRUCTURALLY NOT RIGHT WITH MY 16' TOYOTA HIGHLANDER AND TOYOTA WILL DO NOTHING TO HELP. I'M OUT OF OPTIONS AND I HOPE SOMEONE AT NHTSA CAN HELP! I HAVE A $40K SUV THAT I CONSIDER A LEMON. (SEE ATTACHED FOR MORE INFORMATION AND MY ATTEMPTS TO ASK TOYOTA FOR HELP) THANKS! [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

JULY 3, 2016: WE BOUGHT THE CAR. JULY 23 5PM I FILLED UP WITH GAS AT THE CHEVRON. DROVE TO WEST LA FOR 15 MILES ON THE 10 FWY WITH MY FAMILY IN THE CAR, NO PROBLEM TO VISIT MY MOM. 8:30PM WE LEFT HER HOUSE TO GO HOME. WE DROVE ON THE STREET FOR TWO MINUTES AND WE CAME TO A STOP LIGHT I BRAKED TO A COMPLETE STOP, AND THE CAR DIED. THE DASH BOARD SCREEN SAID PUT YOUR CAR IN PARK AND START THE CAR. IT WAS DARK AND MANY CARS WERE BEHIND ME, WAITING FOR ME TO START MY CAR. WE WERE AFRAID THE CAR BEHIND US WOULD HIT US. MY DAUGHTERS WERE SITTING IN THE BACK SEAT, AND MY WIFE IN THE FRONT PASSENGER SEAT. I PUT IT IN PARK, TRIED TO START. BUT IT DID NOT, SO I PUMPED THE ACCELERATOR, THEN IT STARTED. I DROVE ONTO THE FREEWAY ON RAMP, GOT ON THE 10 FWY HEADING EAST. TRAFFIC WAS GOOD AT FIRST, EVERYONE WAS GOING 60 MPH. THEN SUDDENTLY, THE THE FREEWAY TRAFFIC WAS BUMPER TO BUMPER AND I HAD TO BRAKE TO SLOW DOWN QUICKLY. WHEN I DID, THE CAR DIED ON ME AGAIN. THE DASHBOARD SCREEN SAID TO PUT THE CAR IN PARK AND START MY ENGINE. NOW, WE ALL BEGAN TO PANIC BECAUSE THE CARS BEHIND US WERE GOING FAST, AND THEY MIGHT SMASH INTO US. WE WERE AFRAID WE WOULD DIE OR BE BADLY INJURED BY THE COLLISION COMING. LUCKILY THE CAR BEHIND ME STOPPED WITHOUT HITTING US. ONCE AGAIN, I PUT IT IN PARK, PUMPED MY ACCELERATOR, AND THE CAR STARTED. AT THIS POINT, I DECIDED, NO MATTER HOW SLOW THE FREEWAY TRAFFIC IS, I WILL L NOT BRAKE, BECAUSE IF I DO, THE CAR WILL STALL, AND WE CAN GET HIT BY THE CAR BEHIND US. SO I DROVE VERY SLOWY UNTIL WE GOT OFF THE FREEWAY, AND ARRIVED HOME. AUGUST 2, 2016: 6:30AM I FILLED UP THE TANK AT THE SHELL GAS STATION NEAR MY HOUSE, BEING CAREFUL NOT TO OVERFILL IT. THEN I TRIED TO DRIVE TO WORK BUT THE EXACT SAME THING HAPPENED.

WE RELIED ON CONSUMER REPORTS GLOWING REPORTS OF TOYOTA HIGHLANDERS WHEN PURCHASING OUR NEW, 2016 MODEL LE HIGHLANDER. HOWEVER, WE ARE VERY UNHAPPY WITH THIS VEHICLE BECAUSE DRIVER FRONT VISIBILITY TO THE SIDES IS OBSCURED BY THE OVERLARGE SIDE VIEW MIRRORS AND THE WINDOW FRAMES; AND BACKUP VISIBILITY IS EXTREMELY POOR BECAUSE THE REAR WINDOW DESIGN WITH TURNED UP BOTTOM CORNERS, LOW PLACEMENT OF REAR WIPER, AND SMALL WINDOW SIZE SEVERELY REDUCES WHAT THE DRIVER CAN SEE WHEN BACKING UP. THE BACKUP CAMERA DOES NOT CLEARLY SHOW REAR OBSTRUCTIONS WHEN THE CAR IS PARKED IN SHADE OR SHADOWS, OR THE DRIVER IS WEARING SUNGLASSES. THESE ARE MAJOR, CRASH INDUCING PROBLEMS, WHICH WE REPORTED TO TOYOTA TODAY. WE NARROWLY AVOIDED TWO COLLISIONS BECAUSE WE DID NOT SEE VEHICLES APPROACHING US FROM THE SIDE FRONT OF OUR VEHICLE; AND WE NARROWLY AVOIDED BACKING INTO A PARKED CAR (IN SHADE) WHICH DID NOT CLEARLY SHOW UP ON THE BACKUP CAMERA. TWO OF THESE INCIDENTS WERE IN PARKING AREAS; THE THIRD WAS DRIVING INTO A LEFT BEND ON A ROAD AS ANOTHER VEHICLE APPROACHED HEAD ON. ALL THREE OF THESE INCIDENTS HAPPENED IN BROAD DAYLIGHT, WITH DRY ROAD CONDITIONS. WE HAVE HAD THIS HIGHLANDER FOR ONLY 7 MONTHS; AND WE ARE BOTH VERY EXPERIENCED ADULT DRIVERS WITH EXCELLENT SAFETY RECORDS, WHICH OUR AAA INSURANCE RECORDS WILL SHOW. WE ARE VERY SURPRISED THAT TOYOTA WOULD MARKET THE HIGHLANDER WITH THESE MAJOR SAFETY DESIGN FLAWS. THEY SEEM TO HAVE PLACED VEHICLE APPEARANCE OVER SAFETY WITH THE 2016 HIGHLANDER LE.

TOWING CAPABILITIES ARE NOT CONGRUENT WITH THE SPECIFICATION PER MANUAL... REAR SUSPENSION IS VERY WEAK AND CANNOT HANDLE THE WEIGHT OF THE CABIN CARGO AND THE WEIGHT OF TRAILING UP TO 5,000 LBS SAFELY... MULTIPLE PICTURES (1 ATTACHED) TAKEN BUT DID NOT DRIVE ON THE ROAD FOR SAFETY REASONS FOR IT PASSENGERS