2023 Toyota Highlander Complaint Log

I was at a gas station and enter car wash, the machine didnt wash my car and distriy my front right tire

I was in an accident today in this vehicle . Upon impact, traffic was suddenly stopped on the highway. The air bags didn’t deploy and the automatic emergency breaks didn’t engage. Impact was so hard three vehicles were Involved.

The contact owns a 2023 Toyota Highlander. The contact stated that while driving at 60–65 MPH, the contact's vehicle crashed into the passenger's side of an oncoming vehicle. The air bags did not deploy. In addition, the contact stated that it was a very hard impact on an older model vehicle. The contact stated that the older model vehicle was made of steel. The vehicle was towed to a local tow yard. The contact was transported to the local medical center. The contact sustained severe sternum bruising, full spine whiplash, severe pain in the neck, both shoulders, and the upper back area. A Police report was filed. The vehicle was not inspected by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,125.

The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

2023 Highlander Hybrid braking suddenly changes at low speeds when coming to a stop. Vehicle's brakes work properly (Regenerative and hydraulic combined) until it slows to make a stop or slows in heavy traffic. Suddenly the brake pressure changes and the vehicle "lunges" forward and brake pedal must be pressed extremely hard to stop or slow the vehicle. Problem happens most often when on a hill approaching a stop. Toyota dealer initially said that they never heard of such a problem until I presented them with T-SB-0059-23 Hybrid Regenerative Brake Transition Feeling Improvement for Model years 2020 thru 2022 from Toyota's website. I had reported the issue 3 times before (twice while in warranty and documented by them once while in warranty) but they claim that there is no fix available and when and if one comes available it will only apply to vehicles with 36,000 miles or less. LOOKS like Toyota and this dealer could care less about SAFETY and its customers.

The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

While driving down the highway I went over a bridge joint and my sunroof suddenly exploded sending glass both into and off the back of the vehicle. I was able to find the moment of the explosion on my rear dashcam (saw the falling glass) and checked the front dashcam for any evidence of an object that would have impacted and did not find any. Neither I or my two passengers saw an object hit. The front dashcam also confirmed rough pavement near the bridge joint that would have caused some vibration in the vehicle.

I bought this vehicle new in March 2024. I normally use Apple CarPlay for music and more importantly maps. Approximately 1 year after purchase, I was driving along and all of a sudden a new screen appeared with a keyboard requesting that I sign in with my email address. To clear the screen, I had to hit the small "X" in the upper right hand corner of the screen. That cleared and then a new screen appeared in blue saying "Experience Drive Connect" and asking me to subscribe to their software service for navigation and other services. To get back to the map on Apple CarPlay I had to hit another button on the upper left of the screen. I will upload screenshots. This is a safety issue not only in losing the map but more importantly it takes my eyes off the road to resolve (the buttons are small and not easily pushed while driving.) This happens multiple times a day in short around town drives. I googled this on line and noted many complaints by Toyota owners for the same problem. So I asked the mechanic yesterday when I had the car serviced if he could disable the Experience Drive Connect so i wouldn't have the problem. He laughed and said it's a common complaint by customers and that it's "hard wired" in and cannot be disabled unless you call Toyota and purchase their monthly plan for $15/month or $20/mo for the premium version. This is not only a scam but it's an unsafe feature that could be disabled if Toyota chose to make a software change. I urge you to use your influence to correct this unsafe and unethical feature of their otherwise excellent vehicles.

It takes time to accelerate. The car jerks and shakes before moving

The contact owns a 2023 Toyota Highlander. The contact stated that while starting the vehicle, and driving at an undisclosed speed, the seat belt alarm chimed while the seat belts were properly buckled. The contact turned off and restarted the vehicle, and released and fastened the seat belt securely however, the failure persisted. The vehicle was taken to the dealer twice, but the dealer was unable to duplicate the failure. The failure recurred, and the vehicle was taken back to the dealer a third time; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.

The rear window on my car spontaneously shattered as I was driving. This was in light rain on the freeway. I had turned the rear-window defrost on at the beginning of my 20 minute drive to work in the dark at 5:30AM . When I was almost at my destination, I heard a noise and looked in the rear view mirror to see my rear window had shattered. My car is just three years old with about 30,100 miles on it. I drove to the dealer, waited until they opened, and they evaluated - saying it would take $1300 and three days to fix. They said it would not be covered by my bumper to bumper warranty as that had expired in the prior week. They said it would not be covered by my Toyota extended care warranty. As much rain was expected later in the day, I fixed paying for the repair myself as I found a third party installer who could do it for a fraction of the dealer's asking price on the same day. There were no warnings, messages or other symptoms. I had only turned on the rear defroster one other times in the three years I owned the vehicle. This happened without warning.

Delayed acceleration, jerking shifting between gears and whining noise

The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the instrument panel failed to display critical safety information as intended. No warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000.

The transfer case blew out when I stopped at a red-light, within the first 3 years of original ownership. Only 65,000 miles on the odometer, mostly from highway driving. The car is now inoperable and repair quotes are prohibitively expensive.

When applying the brakes sometimes, particularly when breaking at the bottom of a hill, the car lunges forward before the brake catches and it stops. The transition is jarring and does not seem safe at all. I've been told by mechanics at the Toyota shop that it is normal for a hybrid vehicle, but if that is the case they need to not sell hybrid vehicles or find a way to avoid this problem. I've read tons of posts on online forums confirming that many other people have this with their Toyota hybrid vehicles, including the Highlander.

A vehicle turned in front of me as I was going down the highway and I collided with the vehicle at 44 mph. The airbags of my car did not deploy but the airbags of the other vehicle did deploy.

On November 24, I took the vehicle into Gene Messer Toyota in Lubbock, TX to have them diagnose a noise in the front end. They confirmed hearing the noise but assured me the vehicle was safe to drive. No repairs were performed. 10 days later, on December 10, the front driver wheel detached while my husband was driving at highway speed.

Since I got this car, when going down hill the breaks don't work properly. It is a sudden surge and the car takes a few extra seconds to break. It happens often and I always need to keep a good distance from the car in front of me to avoid a collision. I brought up during service to my Toyota dealership but they don't have a solution. Nothing shows up in the panel, the car just launches forward.

Air bags did not deploy during accident Black box did not record any incident occurred and vehicle was totaled vehicle black box data was downloaded by manufacturer representative accident report was submitted On October 28 2025 a deer ran in front of us and we hit it at approximately 55mph vehicle was determined to be totaled after insurance adjuster reviewed Sheriff deputy and tow truck driver both said air bags should have deployed. Upon receiving the pdf file of black box raw data, it states that no incident happened. I asked a relative who works for a major airline manufacturer and the opinion of their analyst for data recorders is that the computer seems to have been defective. Toyota however states the accident did not meet the parameters to register an incident. I find this answer highly suspicious at best.

The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was running, the instrument panel was black and failed to display critical safety information as intended. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

Some times when I request the rear hatch to open is does nothing but most of the time when I depress the close button, it moves less than an inch and then beeps. I have had to depress the button up to 6 times before the hatch closes. The car is only 3 years old as of this month and the problems stated more than 6 months ago but my mileage was over 36,000 6 months ago so it was out of warranty. This is a joke since my 12 year old suv has no issues with its powered hatch. There are a lot of online complaints on the power hatches. It is a safety issue of the hatches don’t close. This is almost a daily challenge (it not closing when I ask it to be closed (fob, rear hatch button as well as dash hatch button).

Blind spot feature is detecting a vehicle two lanes over from the lane I’m driving on. This has caused to almost result in a crash due to this safety hazard. Blind spot is always detecting a vehicle driving two lanes over. Blind spot signal on driver mirror flashes as well when such vehicle two lanes over is detected and I am about to move over to my adjacent lane.

The vehicle's tailgate motor has started to malfunction and is failing prematurely. When opening the tailgate it makes a loud squealing noise. When attempting to close utilizing all automatic features it will stop and beep twice. After multiple attempts the tailgate remains open is unable to be closed via automatic means. This is a safety issue as it compromises the closing an opening functionality if the tailgate itself and could lead to unsecured tailgates or vehicles with an inability to close their tailgates.

lift gate stuttering at 49K bought new. available for inspection. Have yet to bring to dealer because they need the vehicle for the whole day. No warnings etc just loud opening. Concerned it could give way when I am grabbing groceries at any time. Seems like a widely reported issue.

Randomly when braking the vehicle will "lurch" forward causing you to immediately reapply the brakes hard to stop. The dealer claims they have no knowledge of this but when you Google "Toyota Highlander hybrid brake issues" there are numerous reports of the same occurrences. This creates a serious collision potential issue with a vehicle stopped in front of the car. It is available upon request for inspection. It has not been confirmed by the dealer but I am happy to do so. It happens without warning.

I have another issue that has never happened to me before. The front passenger door just popped open while I was sitting at a red light. I had just driven for over 2 hours with it closed and locked and it made a weird sound and shifted. The light on my dash came on and I had to unlock the doors and reach over to try to open and shut the door while I was at an intersection. HELP

the front bumper assembly has come off our 2023 highlander twice since purchase 2 years ago, the first time the entire bumper was pulled off while on the freeway(terrified my wife) and we had to pull it off and put it in the back on the highlander and bring it to the dealership. Courtesy Toyota of Brandon . This was supposedly fixed with Toyota recall campaign 23TA12 . Approximately one year later we noticed it was coming off once again, this time I tried to push it back myself but was unable to hook it up correctly and brought into the dealership. While they do recognize the vehicle is unsafe , and that there was a recall for this issue , they say it is not covered in the safety recall. I believe this is incorrect, and the Recall either does not properly rectify the issue or this is a new safety concern.

The contact owns a 2023 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound coming from behind the dashboard and the rear passenger-side door. The contact stated that it sounded as if something was loose. No warning lights illuminated. The contact stated that the abnormal sound started after the vehicle was serviced under NHTSA Campaign Number: 23V720000(Structure). The vehicle was taken to the dealer; however, the cause of the failure was not determined. The vehicle was not repaired. The contact stated that the failure had persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 15,700.

Tailgate struts failed within 2k miles of the 3/36k warranty. Even with the power back door feature "off", the struts are not simply converted to normal manual hydraulics. To lift the gate and close the gate it takes significant effort and I injured my shoulder while trying to lift it while holding items I didn't want to get wet on the ground during a rain event.

What component or system failed or malfunctioned, and is it available for inspection upon request? Emission Recall Remedy not available. 2.3 in display of the instrument panel may be blank at start up. How was your safety or the safety of others put at risk?/operating the vehicle with this display blank reduces the ability to see certain malfunction indicators remedy not available. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, dealership Toyota of Anaheim and Buena Park. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Toyota Of Anaheim and Buena Park. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None

My Toyota Highlander 12.3 inch display of the instrument panel may be blank at startup. Operating the vehicle with this display blank reduces the ability to see certain malfunction indicators. This Safety Recall that has been active since September 11, 2025. The problem been acknowledged and confirmed by Millers Toyota, in Anaheim, California and Toyota in Bueno Park, California dealers. Their answers, Toyota currently does not have a remedy as of to date, February 17, 2026. The screen goes blank every time I start my car, while driving, or trying to access the applications on my screen. I would greatly appreciate help regarding this recall.

The side mirrors (more on the drivers side) have a vibration in them no matter how smooth of a road in which I am driving. This causes the visual to be blurred and makes me dizzy. I have been driving for 30 years and not ONE other vehicle I have ever driven or owned has had this problem. I see that there are many other complaints online about this issue and this needs to be a recall as my dealership won’t deem it a problem under my warranty. This is a significant problem.

My wife was hit from the driver side, causing car to deviate and have a head on collision with a fire hydrant. No airbags deployed. Side or front.

INSTRUMENT CLUSTER

The contact owns a 2023 Toyota Highlander. The contact stated that while driving approximately 75 MPH, there was an abnormal scraping sound coming from the front of the vehicle. The contact stated that simultaneously, the top part of the bumper was flipped up by the slipstream and crashed onto the hood. The contact pulled over but was unable to recover the lower part of the bumper, but was able to reattach the top part of the bumper. The contact stated that the bumper had scratched the paint on the hood and damaged the front badge. The contact was aware of NHTSA Campaign Number: 23V720000 (Structure). The vehicle was taken to a local dealer, where the bottom portion of the front bumper was replaced. The contact stated that the top part of the bumper was not repaired. The contact also stated that the dealer did not repair the front badge. The vehicle was partially repaired. The manufacturer was informed of the failure. The failure mileage was approximately 211,000.

The contact owns a 2023 Toyota Highlander. The contact stated that while driving at 40 MPH, the digital instrument panel went blank and showed a white screen. The contact was unable to see critical safety information and warning lights during the failure. The contact stated that the screen was white for over twenty minutes. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 29,500.

I was involved in a vehicle crash on 7-1-25. I had just pulled out of the gas station and was coming up to a stop sign so I was only going about 8mph I put my foot on the brake and nothing happened. I had my foot all the way down on the brake pedal because I saw a car coming and they were traveling at about 40mph. No automatic braking nothing worked. I had no control. I just prayed that I hope this doesn’t hurt. None of my airbags deployed. My car is now totaled and of course I got the ticket because I did not have control of my vehicle. I strongly believe this has to do with the brakes and how it switches from electric to gas in my hybrid vehicle. Toyota has recalled prior years 2020 to 2022 hybrids for this exact issue. This is a huge safety issue and thankfully I am alive to make this complaint. My husband went to my Toyota dealership where I get all my service and the service manager said yes he has noticed this as a problem that he himself pulled in a Toyota Highlander Hybrid into the garage and had the same thing happen. We have been reading online about others complaining of this same issue.

The contact owns a 2023 Toyota Highlander. The contact stated that the liftgate had failed to open or to close intermittently. The contact stated that the liftgate made an abnormal grinding sound while opening and would open 3-inch at a time while the contact continuously pressed the power liftgate button manually. The contact stated that the dealer had reset the liftgate; however, the failure persisted. The vehicle was taken back to the dealer, where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

There is a wobbling sensation on my Highlander during braking at highway speeds. There is no such feeling while driving around city. It appeared after my trip on highway in heavy rain. There was no traffic, and I were using cruise control. Suddenly, doing nothing from my side but steering, I started to feel heavy break impacts, which scared me (I was with my family). I switched off cruise control, and those break impacts disappeared. Then switched it again, and I started to feel the same, thus I switched off cruise control and drove the rest of rain area with my foot on accelerator pedal. After that I started to feel wobbling during braking at highway speeds. It seems - more on the right side. Maybe there was more water layer under the right side of the car, and the Electronic Stability Control tried to hold car on the straight line, or camera detect water on the windshield as an obstacle and applied breaks from time to time, which might case warped rotors. To my understanding it has to be warranty issue, as Toyota manual said that driving during heavy rain can cause unproper action of cruise control, but it does not say it can damage the car or warp the rotors.

2023 Toyota Highlander XLE, Bridgestone Alenza Sport A/S 235/65R18. This is the 2nd time we had a side wall tire blow out. First incident 08/2023 and today 03/06/2025 happened again with 3 slit/cracks/holes(not sure how describe it, attached picture) in the side wall.

Driver's side mirror has been vibrating since vehicle purchase. The issues causes vibration / shaking of the driver's side rearview mirror creating blurry traffic (in the mirror) at highway speed and is a serious safety concern. Dealership claims it is due to attachment of a blind spot mirror on my vehicle. However there are hundreds of posts online of other people discussing / complaining about this exact same issue on Toyota Highlanders and Rav4. Other people are also reporting dealers claiming there is no fix. The issue can be fixed quiet easily by using a glue / tacky adhesive (or double sided tape) between the rearview mirror glass assembly and the backing plate of the mirror motor. Toyota should issue a recall since the issue is obviously prevalent and poses a safety hazard. Here are some links to other people complaining about the same issue since 2020: [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We live on a farm so the fact there is rodents is no surprise. However strangest thing is the knock sensor harness has been chewed completely off two times in last two months.. when this happens it causes power loss. With the extra shielding the wire has tells me it gives off a low frequency that would irritate most animals and me at this point since the part is never available. If it actually gives off a frequency, it is absolutely unnecessary and a complete nuisance.

The contact owned a 2023 Toyota Highlander Hybrid. The contact stated that while driving at approximately 40 MPH on a heavy snow weather condition, the vehicle lost traction, causing the contact to lose control of the vehicle and crash into a tree, where the vehicle came to a stop. No warning lights were illuminated. No air bags deployed. The contact sustained injuries to his neck, chest, and shoulder. The contact sought medical attention. A police report was filed. The vehicle was towed by the insurance provided for further investigation.  The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

weather conditions were severe due to a snowstorm, causing ice buildup on the road, low visibility, and slippery pavement. Despite driving cautiously, I lost control of the vehicle, which resulted in going off the road, down an embankment, and crashing into a tree. Immediately after the impact, I called 911 emergency services for assistance. I attempted to exit the vehicle, but the driver’s door was blocked due to the position of the tree. I remained inside the vehicle until a passerby stopped and helped me get out. As a result of the impact, my vehicle sustained significant damage The shocking thing about it all is that the vehicle did not activate the airbags and that is worrying to me because it could have been unfortunate.

I have a 2023 Toyota Highlander Platinum. For some unknown reason, the dashboard suddenly stopped working. Because the dashboard is not working, I have no information on things like when the gas will run out, what speed I’m driving, or if any parts are malfunctioning. This creates a dangerous situation for me. So, I went directly to Toyota and had the car inspected. They confirmed that the dashboard was indeed not working. I have the document from Toyota. Before the issue occurred, there were no warning signals or alerts, it just went completely blank. I want to drive my car calmly and safely without any worries. Please help me with this.

-Tire Sidewalls are cracked within 2 years of use and more than half of tread is unused -Cracking sidewalls leads to blowouts as complained about by prior consumers -Went to goodyear service center for inspection as requested for warranty claim -No warning lamps

The seat belt alarm goes off for no reason while driving, is loud and distracting and the only way to reset it is to turn off the car and restart it. Luckily, I was on a local street and was able to safely pull over. I've had this vehicle for 18 months and the alarm has gone off over 6 times now. P.S. I'm not the only one. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My daughter is 20 months old and I thought it was a fluke but not she 100% know how to unbuckle the chest clip. We will be driving down the road and she will undo the chest clip and wiggle out of her seat. I have reached out to Evenflo and got no help. Yesterday alone we were in the car for 2 hours and she continuously would unbuckle and try climbing out while driving. She isn't old enough to understand not to do that or comprehend why

Unable to clear a screen on the navigation/media center. It has a pop-up for Drive Connect(a monthly fee based service from Toyota) that covers the screen about every 10 minutes while driving. It requires at least 2 touches to the screen to clear, but comes back in a few minutes. It's very distracting while driving especially when using the map function from my phone. I called Toyota support and they said the pop-up cannot be disabled if you dont buy the service. I asked if there was a firmware update and they said no. This is Ransomware.

THE MULTIMEDIA CENTER KEEPS POPING UP "EXPERIENCE DRIVE CONNECT". This covers up the map and to try and remove the ad you have to take your eyes off the road push multiple buttons on the screen to return to the map. This is dangerous at any speed. The dealer states this ad is part of a subscription service and cannot be removed. This will cause wrecks. The multimedia screen is a disaster.