2010 Toyota Prius Complaint Log

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING 75 MPH WHEN THE VEHICLE LOST POWER AND THE CONTACT WAS UNABLE TO ACCELERATE. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE OFF ROAD TO A SAFE AREA WHERE IT WAS TOWED TO A DEALER FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE INVERTER MODULE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 60,100. UPDATED 03/21/14*LJ THE CONSUMER STATED THE FAILURE OCCURED JUST AFTER FILLING THE GAS TANK. UPDATED 03/28/2014 *JS

AFTER LEAVING A SKATING EVENT WITH 4 KIDS IN MY CAR AT APPROXIMATELY 8:30 PM, I NOTICED THAT I HAD NO HEADLIGHTS WHICH HAD WORKED 2 1/2 HOURS PRIOR. BOTH LIGHTS WENT OUT AT THE SAME TIME. ALL OTHER LIGHTS WORKED, INCLUDING HIGH BEAMS WHICH I USED TO CONTINUE DRIVING THAT EVENING. I CALLED THE LOCAL TOYOTA DEALER WHO INFORMED ME THAT "THIS WAS A COMMON PROBLEM IN THE 2010 PRIUS. I MADE THE APPOINTMENT TO TAKE MY CAR IN FOR REPAIR AND WAS INFORMED THAT IT WOULD BE $800 TO FIX THE PROBLEM SINCE MY CAR WAS OUT OF WARRANTY. WHEN I DROPPED MY CAR OFF, THE SERVICE REP SHOWED ME A SPEC SHEET STATING THAT I NEEDED A "HEADLAMP DURABILITY ENHANCEMENT" (SPEC SHEET WAS ISSUED OCT 2012) AND STATED THAT THE PROBLEM WAS "LOW BEAM HEADLAMP BULB LIFETIME WAS SHORTER THAN CUSTOMER EXPECTATION". THAT WASN'T THE PROBLEM, THE PROBLEM WAS THAT BOTH LIGHTS WENT OUT AT THE SAME TIME WHICH IS A SAFETY ISSUE. I REQUESTED TO HAVE THE OLD PARTS RETURNED AND AN EXPERIENCED FRIEND WENT WITH ME TO QUESTION WHY I WAS CHARGED FOR JOINTS WHEN NONE HAD NOT BEEN TAKEN OFF MY CAR. I WAS TOLD THAT THIS WAS NOT ON MY CAR PREVIOUSLY AND THAT I COULD REVIEW A TECHNICAL SERVICE BULLETING (TSB-0204-12) ON THE TOYOTA WEBSITE WHICH I CANNOT LOCATE THIS DOCUMENT ANYWHERE ONLINE. A FORMAL RECALL FOR THIS PROBLEM WAS NEVER ISSUED EVEN THOUGH TOYOTA KNEW THAT THIS WAS A RECURRING PROBLEM IN THE 2010 PRIUS MODEL. *TR

THE INSTRUMENT PANEL VISIBILITY HAD DIMINISHED TO THE EXTENT THAT WHEN DRIVING IN BRIGHT SUN LIT DAYS THE INSTRUMENTS WERE UN READABLE, AS THE INCIDENT LIGHT FROM THE SURROUNDING AREA IN THE VEHICLE WASHED OUT THE DISPLAY VISIBILITY. NOT BEING ABLE TO READ THE PANEL, ESPECIALLY THE SPEED, BECOMES DANGEROUS. THE SERVICE DEPARTMENT CHECKED THE 12 VOLT BATTERY AND FOUND THAT IT WAS NOT AS IT SHOULD BE. BATTERY WAS REPLACED.. THINKING THAT COULD BE THE PROBLEM, AND AFTER REVIEWING THE INFO AVAILABLE FROM THE MANUFACTURER THEY THOUGHT IT WOULD SOLVE THE PROBLEM. IT HAS NOT. THIS CONDITION DOES NOT EXIST AT NIGHT WHEN THE RHEOSTAT DIMMER IS ACTIVATED. THE DIMMER DOES NOT AFFECT THE DISPLAY WHEN IN THE DIMMER OFF, OR ON, IN THE DAYLIGHT. *JS

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE HYBRID FAILURE WARNING LIGHT ILLUMINATED AS THE VEHICLE BEGAN TO LOSE POWER. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE INVERTER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,125. UPDATED 02/03/2014*LJ

EVER SINCE ACQUIRING THIS VEHICLE EARLIER THIS YEAR, I HAVE BEEN EXPERIENCING LOSS OF BREAKING FOR A SECOND EVERY TIME I HIT A POTHOLE AND BUMPY SPOT. IT HAPPENS EVERY OTHER TIME. UPON GOGGLING THIS PROBLEM, I LEARNED THAT THE PROBLEM WAS FIRST REPORTED TO NHTSA WAY BACK IN 2009. BUT I DO NOT SEE ANY RECALLS RELATED TO THIS PROBLEM. YOUR WEBSITE SAYS YOU HAVE RECEIVED ABOUT 33 COMPLAINS. UNLESS I MISSED SOMETHING, IS THERE ANY STATUS REPORT FROM TOYOTA OR THE RECALL THAT SPECIFICALLY ADDRESSES THIS PROBLEM? ALSO, I LIVE IN THE EAST COAST, SPECIFICALLY IN NJ. WE HAD A BRUTAL WINTER THIS YEAR. IN ONE INCIDENT, I WAS DRIVING UP A SLIGHTLY ELEVATED ROAD (BARELY 2--5% INCLINE) IN A 25MPH RESIDENTIAL ROAD WITH SLIGHTLY SLIPPERY ROAD (NOT REALLY BLACK ICE PER SE). I LOSS CONTROL AND TRACTION CONTROL LITE UP AND STARTED BEEPING. WHILE TRYING TO BRING THE CAR IN CONTROL, MY CAR ENDED UP ON THE OTHER SIDE (THANKFULLY THERE WERE NO VEHICLES PARKED ON THE OTHER SIDE OR ANY ONCOMING VEHICLES) AND THEN SHIFTED TO THE RIGHT BUT FINALLY MANAGED TO BRING IT BACK IN CONTROL. OTHER MISC INFORMATION: I LEARNED ABOUT A RECALL EARLIER THIS YEAR RELATED TO ECU BOARD PROGRAMMING UPDATE FROM THE NEWS MEDIA (SINCE I WAS A NEW OWNER, TOYOTA PROBABLY DIDN'T HAVE MY INFORMATION SO NEVER GOT RECALL NOTICE) AND I WENT TO THE DEALER FOR UPDATE. I WAS HOPING SOFTWARE UPDATE MIGHT ALSO ADDRESS POTHOLE/LOSS OF BREAK PROBLEM BUT IT HAS NOT HELPED. *TR

AROUND 4PM ON THU JAN 2ND 2014, WE WERE DRIVING EASTBOUND ON BEL-RED RD JUST ABOUT TO COME TO THE INTERSECTION OF NE 116TH ST WHEN I NOTICED THE ABS LIT UP, ALONG WITH THAT A WHOLE BUNCH OF OTHER LIGHTS LIT UP ON THE DASHBOARD AND I LOST POWER TO THE CAR (NO ACCELERATOR/BRAKE/STEERING). ALL ELECTRICALS SEEMED TO WORK. I TRIED TO POWER DOWN AND RESTART THE CAR. I CALLED TOYOTA OF KIRKLAND AND CHECKED IF THEY HAD A TOWING SERVICE, THEY DIDN'T. A COP OFFERED TO CALL A TOWING SERVICE. THE TOW TRUCK CAME BY AND HE AGREED TO GIVE ME A RIDE TO TOYOTA OF KIRKLAND AS WELL. AT THE DEALERSHIP, THEY JUST DID THE PAPERWORK AND SAID THEY'D CALL TOMORROW. FRIDAY JAN 3RD 2014 I WAITED UNTIL 11:15AM. NO CALL FROM TOYOTA OF KIRKLAND. I CALLED THEM. I SPECIFICALLY ASKED FOR THE ERROR CODES. HE CALLED BACK A LITTLE WHILE LATER AND SAID THAT IT LOOKED LIKE THE INVERTER WAS FAULTY. THIS WOULD BE COVERED UNDER THE DRIVE TRAIN WARRANTY WHICH WAS FOR 3 YEARS OR 36,000 MILES WHICHEVER CAME FIRST. SO, I WOULD BE LOOKING AT PAYING ABOUT $3300 FOR THE PART, $300 FOR LABOR, $110 FOR THE DIAGNOSTIC TEST AND TAXES. THEY COULD GET THE PART IN TOMORROW AND POTENTIALLY HAVE IT FIXED SAT OR LATEST MONDAY. THE ERROR CODES WERE P0A94 & P324E I LOOKED UP ONLINE FOR THESE ERROR CODES. THERE WERE SOME OTHER COMPLAINTS THAT WERE VERY SIMILAR TO THE ONE I HAD AND THE PROBLEM WAS THE INVERTER. AND IT ALSO SEEMED THAT THERE WAS A RECALL ON THE INVERTER (OR PARTS) FOR THE MODELS FROM 2005-2009. SO, CALLED 1-800-331-4331 (TOYOTA CUSTOMER SOMETHING). SHE TOOK DOWN ALL THE DETAILS. WHILE SHE PUT ME ON HOLD TO LOOK UP THE WARRANTY INFORMATION, TOYOTA OF KIRKLAND CALLED AND LEFT A MESSAGE SAYING THAT HE HAD MISUNDERSTOOD THE WARRANTY AND THAT IT WAS ALL COVERED AND HE COULD ORDER THE PART IN, IT WOULD BE THERE TOMORROW (SAT) AND THE CAR WOULD BE READY MONDAY! THE CASE # WITH TOYOTA IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS OVER A BUMP OR POTHOLE, THE VEHICLE WOULD SUDDENLY EXPERIENCE UNINTENDED ACCELERATION. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED EVEN WHEN THE BRAKES WERE ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.

DESIGN FLAW....LOSS OF BRAKE FUNCTION DURING BRAKING EVENTS WHILE GOING OVER BUMPS AND POTHOLES (LOWER SPEEDS <30MPH). I BELIEVE THE ROOT CAUSE IS THE TRANSITION BETWEEN REGENERATIVE BRAKING AND HYDRAULIC BRAKE. I ALWAYS FEEL UNSAFE DURING BRAKING EVENTS, AND ALWAYS HAVE TO BE PROACTIVE AND CALCULATE THE DISTANCE IN FRONT OF ME TO ACCOMMODATE THE LOSS IN STOP DISTANCE . VERY UNCOMFORTABLE FEELING!

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED AND HAD TO BE REPLACED EVERY FEW MONTHS. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 100,000. UPDATED 6/17/14*CN

DRIVING THE CAR AT 40 MPH WENT IT SUDDENLY STOPPED. WAS ABLE TO COAST TO THE SIDE OF THE ROAD. FOUND OUT TODAY THAT THE WATER PUMP CAUSED THE INVERTER TO BECOME NON-WORKING WHICH CAUSED THE ENGINE TO SHUT DOWN. VERY DANGEROUS. LUCKY I WAS NOT ON THE INTERSTATE. *TR

THE HEADLIGHTS WENT OUT SUDDENLY WHILE DRIVING. MY HUSBAND CHANGED THE BULBS BUT THAT DIDN'T HELP. ALL FUSES ARE GOOD. I READ ONLINE THAT IT IS THE RELAY AND THAT MANY OTHER PRIUS OWNER'S HAVE BEEN HAVING THE SAME PROBLEM. *TR

I BELIEVE THE NHTSA SHOULD INVESTIGATE WHETHER TOYOTA HAS UNDERSTATED THE NUMBER OF 2010 PRIUS CARS WITH POTENTIALLY FAULTY BRAKE ACCUMULATOR PUMPS. THE COMPANY RECALLED THOUSANDS OF THE CARS MANUFACTURED BETWEEN JUNE AND OCTOBER, 2009. MY DEALER RECENTLY TOLD ME THAT MY 2010 PRIUS, MANUFACTURED IN DECEMBER, 2009 ? JUST TWO MONTHS LATER ? HAS ESSENTIALLY THE SAME PROBLEM. THEY INFORMED ME THAT THIS IS A ?SAFETY CONCERN? AND THAT THE PUMP SHOULD BE REPLACED ?AS SOON AS POSSIBLE,? AT A COST OF OVER $4,000. BUT BECAUSE MY CAR WAS MANUFACTURED TWO MONTHS AFTER THE LAST CARS COVERED IN THE RECALL, THEY HAVE REFUSED TO PAY FOR THE REPLACEMENT. I AM VERY DOUBTFUL OF THE IDEA THAT PROBLEM AFFECTING MY CAR IS DIFFERENT FROM THE DEFECT RESULTING IN THE RECALL. FIRST, THE KEY ISSUE IS ESSENTIALLY IDENTICAL: CONTAMINATED FLUID THAT COULD RESULT IN A LOSS OF BRAKING POWER. SECOND, THE CAR IS THE SAME MODEL AND YEAR AS THOSE RECALLED, JUST MANUFACTURED A COUPLE OF MONTHS LATER. THIRD, THIS SORT OF REPAIR ? THE NEED TO REPLACE A SINGLE, VERY EXPENSIVE COMPONENT LESS THAN FOUR YEARS AFTER PURCHASE ? OUGHT TO BE RARE. IF IT?S NOT, THIS SUGGESTS A SYSTEMATIC DIFFICULTY. *TR

WHEN DRIVING OVER BUMPY OR ROUGH SURFACES OR POT HOLES, WHILE APPLYING THE BRAKES, THE BRAKES OFTEN SEEM TO STOP WORKING. AND THE CAR SEEMS TO HAVE A LITTLE BOOST FORWARD. IT HAPPENS WHEREVER THE ROAD SURFACE HAS BUMPY AREAS ON STRAIGHTAWAYS OR CURVES. AND MOSTLY WHEN APPLYING LIGHT PRESSURE TO THE BREAK, LIKE SLOWING FOR AN UPCOMING TURN. IT HAS BEEN HAPPENING SINCE I GOT THE CAR IN 2013. I HAVE TAKEN IT TO A MECHANIC, BUT THEY COULDN'T FIND THE PROBLEM. THIS HAS HAPPENED MANY TIMES OVER LAST 3 1/2 YEARS.

REVERSING INTO MY DRIVEWAY WHICH IS A SLOPE DRIVEWAY. TRYING TO GO SLOW AS POSSIBLE. WHEN TRY TO STOP THE CAR WITH BRAKES THE CAR DID NOT STOP. CAUSING A CRASHED THROUGH MY GARAGE DOOR WHICH WAS CLOSE AT THAT TIME. *TR

I OWN A 2010 TOYOTA PRIUS WHICH I BOUGHT IN AUGUST 2013. ON SEVERAL OCCASIONS, APPROXIMATELY, 4-5 TIMES A WEEK, EVERY TIME I RUN OVER A ROAD BUMP OR PATH HOLE AT SLOWER SPEEDS (10-20 MPH), THE CAR ACCELERATES ITSELF. WHEN I SEE THE BUMP OR PATH HOLE, I PUSH THE BRAKE PEDAL TO TRY TO SLOW DOWN BUT IT ACCELERATES INSTEAD. THIS HAS BEEN HAPPENING TO ME SINCE I PURCHASE THE VEHICLE, THE MOST RECENT TIME THIS HAPPENED WAS TODAY, TUESDAY, JUNE 3, 2014. TODAY'S SURGE IN THE ACCELERATION WAS MORE THAN BEFORE. I IMMEDIATELY CALLED TOYOTA AND REPORTED THE INCIDENT. I UNDERSTAND THIS HAS BEEN AN ISSUE SINCE THIS CAR WAS RELEASED IN 2009-2010 AND MANY OTHER OWNERS REPORTED IT IN THE PAST. I AM CONCERNED FOR SAFETY REASONS, KINDLY HAVE TOYOTA ADDRESS THIS ISSUE AS SOON AS POSSIBLE. THANK YOU. *TR

CAR FAILS TO STOP ON BUMPY SURFACES. STREET UNDER CONSTRUCTION WAS COVERED WITH METAL PLATES WITH BUMPY SURFACE (THE RIDGES ARE ARRANGED IN SQUARES AND I THINK ARE LESS THAN AN INCH HIGH; THEY ARE NOT THE PLATES WITH A SMOOTH SURFACE). AS THE CAR WENT OVER THE PLATES, BRAKING FAILED. THE PLATES ENDED A SHORT DISTANCE BEFORE THE TRAFFIC SIGNAL AND REGULAR PAVEMENT RESUMED. I WAS BARELY ABLE TO STOP IN TIME. I CHECKED ONLINE AND I SEE THAT OTHER PEOPLE HAVE THE SAME PROBLEM. SOMEONE SUGGESTED THE ANTI-LOCK BRAKING SYSTEM. THIS HAPPENED ON S. LEIMERT BLVD. APPROACHING VERNON, BUT THESE PLATES ARE ALL OVER THIS PART OF LOS ANGELES. *TR

WE NOTICED THAT THE CARPET WAS SATURATED. THE DEALER TOLD US IT WAS BECAUSE THERE WERE SPIDER WEBS BLOCKING THE DRAIN FROM THE A/C. IT WAS REPAIRED AT A COST OF $1,554, THE WORK INCLUDED DRYING THE AIR BAG MODULE AND REPLACEMENT OF CARPET. WE BELIEVE THIS SHOULD BE THE SUBJECT OF A RECALL AS IT IS THE IDENTICAL PROBLEM RECALLED FOR THE TOYOTA CAMRY. *TR

ON OCTOBER 10TH, 2013 AT 7 PM, I NOTICED SEVERAL BRAKE LIGHTS, ABS, AND SLIDING SIGN LIGHT CAME ON WHEN I STARTED MY CAR. I THOUGHT IT WAS SOME KIND OF ELECTRICAL GLITCH SO I TURNED MY CAR OFF AND TURNED IT BACK ON. THE LIGHTS STAYED SAME. MY HUSBAND WHO SAT ON THE PASSENGER SIDE LOOKED INTO THE MANUAL BOOK AND TOLD ME THOSE LIGHTS WERE INDICATED FOR BRAKE SYSTEM. WE DECIDED TO GO HOME TO FIGURE OUT WHAT WE NEEDED TO DO. AS SOON AS I STARTED TO DRIVE, I NOTICED BRAKE PEDAL WAS MUCH LOWER THAN IT USUALLY IS AND ALSO NOTICED BRAKE WAS NOT WORKING. MY CAR KEPT MOVING EVEN WHEN I PRESSED THE BRAKE ALL THE WAY. AT THAT MOMENT, I KNEW I HAD TO TAKE MY CAR TO DEALER RIGHT AWAY. THERE WERE NO WARNING SIGNS OR NOISE FOR A DRIVER TO NOTICE BEFORE THE WHOLE BRAKE SYSTEM WAS COMPLETELY FAIL TO PERFORM. IN JANUARY 2013, TOYOTA RECALLED MANY PRIUS IN SAME MODEL AND SAME YR AS MINE FOR TOTAL BREAK SYSTEM FAILURE. EVEN THOUGH MY VIN NUMBER WAS NOT UNDER THEIR RECALL LIST, MY CAR'S BRAKE SYSTEM BROKE DOWN COMPLETELY TO FUNCTION DUE TO SAME REASONS TOYOTA RECALLED MANY PRIUS 2010 THIS YEAR. TOYOTA REFUSED TO FIX MY CAR UNDER THEIR RECALL SYSTEM WARRANTY BECAUSE MY VIN NUMBER IS NOT UNDER THEIR RECALL LIST. TOYOTA DEALER CHARGED ME $4300 TO REPLACE THE WHOLE BRAKE SYSTEM FOR MY CAR AND IT TOOK 4 WEEKS TO FIND THE PARTS IN NORTH AMERICA TO FIX MY CAR. IT COST ME ANOTHER $1000 TO RENT A CAR WHILE MY PRIUS AT TOYOTA DEALER TO FIND THE PARTS TO FIX IT. I WAS FORTUNATE ENOUGH THAT MY BRAKE SYSTEM DIDN'T BLOW OUT ON ME WHEN I WAS DRIVING 75MPH ON FREEWAY. I'M SURE THERE ARE MANY OTHER PRIUS 2010 HAVE BRAKE SYSTEM FAILURE LIKE MINE EVEN THOUGH THEY WERE NOT UNDER THEIR RECALL LIST. *TR

UPON BRAKING OVER A BUMP, POTHOLE, WET LEAVES AND/OR ANY COMBINATION OF THE AFOREMENTIONED CIRCUMSTANCES, THE PRIUS ACCELERATES FORWARD, THUS CREATING A VERY UNSAFE DRIVING CONDITION. SINCE I ORIGINALLY PURCHASED THE VEHICLE, IT HAS DONE THIS ON NUMEROUS OCCASIONS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND AM AFRAID THAT THIS BRAKING ISSUE MAY RESULT IN AN ACCIDENT THAT OTHERWISE WOULD HAVE BEEN A NON-ISSUE FOR ANY OTHER VEHICLE. IN MY 19+ YEARS OF DRIVING, I HAVE NEVER HAD A VEHICLE DO THIS WHILE BRAKING. I, THEREFORE, IMPLORE THE NTSB TO DUTIFULLY CARRY OUT ITS MISSION STATEMENT OF PROTECTING MOTORISTS BY FORCING TOYOTA TO RECALL SAID VEHICLE IN ORDER TO PROPERLY REMEDY THIS ISSUE BEFORE PREVENTABLE ACCIDENTS OCCUR AND LIVES ARE POTENTIALLY LOST. *TR

BOUGHT THIS CAR CERTIFIED USED FROM TOYOTA DEALER IN MID-MAY 2013. FIRST PRIUS I'VE OWNED, AND NOT USED TO DRIVING IT, SO THE FIRST COUPLE TIMES IT 'LURCHED FORWARD' WITH THE BRAKES ON, I WAS SURPRISED, BUT FIGURED IT WAS JUST RELATED TO THE 'HYBRID'. IT HAPPENED AGAIN LAST WEEK AT A STOP SIGN WITH ROUGH ROAD - BRAKING, HIT BUMPS, AND BRAKES DISAPPEAR! TOOK IT INTO DEALER THIS MORNING, AND THEY'RE SAYING IT'S 'NORMAL'. THEN I START RESEARCHING AND WHILE CAR IS NOT INCLUDED IN ANY RECALLS, IT'S THE SAME PROBLEM INVESTIGATED IN NTSB 10V039000. EXACTLY! CAR IS STILL AT DEALER, AS I HAVE ASKED TO SPEAK TO SERVICE MGR. AND JUST IN NEWS TODAY, SUPREME COURT IS ALLOWING CALIF 2010 PRIUS OWNERS TO SUE TOYOTA OVER A BOGUS FIX FOR THIS PROBLEM. NOT SURE WHAT TO DO, BUT NOT GOING TO LET UP ON THIS. HALF DOZEN TIMES IN 4 MONTHS THIS HAS HAPPENED, AND I LIKE THE FEELING LESS EVERY TIME. ANYTHING I CAN DO? (WHEN YOU ALL GET BACK TO WORK). *TR

THE REAR SEAT BELTS SHOULDER STRAP LOCKS UP AND WILL NOT RELEASE CHOCKING OR STRANGLING CHILD IN CAR SEAT. THE ONLY WAY TO GET IT TO LOOSEN UP IS TO PUSH THE RELEASE LATCH , UNBUCKELING CHILD AND RETRACTING SEAT BELT ALL THE WAY,THEN REATTACHING SEAT BELT AND HOPE IT WILL NOT HURT MY GRANDSON AGAIN . FREEMAN TOYOTA IN HURST TX SAID THERE ARE NO RECALLS ON THIS SEAT BELT MALFUNCTION. *TR

I WAS DRIVING 15 MPH AND ALL OF A SUDDEN THE CAR STALLED AND STATED, "CHECK HYBRID SYSTEM". STOPPED THE CARE RIGHT AWAY CALLED AAA AND TOOK IT TO A TOYOTA FACILITY WHERE THEY DIAGNOSED THE PROBLEM AS A FAILED INVERTER, WHICH IS PART OF THE HYBRID SYSTEM. THIS IS A SAFETY ISSUE AND MUST BE ADDRESSED. *TR

THIS HAPPENED MORE THEN ONCE, ALL PRETTY MUCH THE SAME WAY. WHILE DRIVING APPROXIMATELY 30 MPH, APPLYING THE BRAKES COMING TO A STOP AND TRAVELING OVER A ROUGH ROAD THE BRAKES FEEL LIKE THEY RELEASE AND THE VEHICLE DOES NOT STOP. AFTER THE VEHICLE PASSES THE ROUGH ARE I HAVE TO RELEASE THE BRAKES AND REAPPLY PRESSURE TO THE BRAKE PEDDLE FOR THE VEHICLE BRAKES TO REENGAGE AND STOP THE FORWARD MOMENTUM. LAST MONTH WHEN I TOOK THE VEHICLE TO DEALER IN OLYMPIA WA, I ASKED THEM TO CHECK FOR ANY RECALLS AND MAKE A NOTE OF THE ISSUE. THIS ISSUE HAS ALMOST CAUSE AN ACCIDENT. *TR

COMING TO A STOP LIGHT, I APPLIED THE BRAKES. THIS HAS BEEN AN ONGOING ISSUE WITH MY CAR THAT WHEN APPLYING THE BRAKES AND A BUMP IN THE ROAD IS DETECTED, THE CAR SUPPOSEDLY SWITCHES TO ABS BRAKING. THE NET EFFECT OF IT IS THAT THE BRAKES TEMPORARILY DISENGAGE CAUSING THE CAR TO ACCELERATE FOR A BRIEF PERIOD UNTIL YOU REAPPLY THE BRAKES AND EVENTUALLY COME TO A STOP. SO AS A RESULT, THE FROM THE MOMENT YOU APPLY THE BRAKES TO THE TIME YOU STOP, THERE IS A "LURCHING FORWARD" OF ABOUT 5 FEET UNDER WHICH YOU HAVE NO CONTROL OVER THE CAR. THAT IS QUITE SCARY SINCE IF PER CHANCE A PERSON WERE CROSSING THE ROAD WHILE YOUR CAR HIT A BUMP IN THE ROAD, YOUR VEHICLE COULD THEORETICALLY HIT THE PERSON BEFORE THE BRAKES HAD A CHANCE TO KICK IN. I'VE CHECKED THE BLOGS AND HAVE NOTICED THAT PEOPLE WITH PRIUSES FROM VARIOUS YEARS HAVE REPORTED THE SAME PROBLEM. I NOTICED THIS PROBLEM EARLY ON IN MY OWNERSHIP OF THE CAR, AND ACTUALLY ASKED THE DEALER TO FIX THE PROBLEM. THEY REPORTED TO ME THAT EVERYTHING WAS WORKING PROPERLY. I THEN ASKED THEM TO TEST DRIVE IT FOR A WHILE TO REPRODUCE THE PROBLEM. THEY HAD MY CAR FOR A WEEK AND SUPPOSEDLY WERE UNABLE TO REPRODUCE THE PROBLEM. THERE WAS AN ABS RECALL BY PRIUS AND THEY SUPPOSEDLY APPLIED THE FIX TO MY CAR, BUT I HAVE SINCE NOTICED THE SAME ISSUE. *TR

RECEIVED SAFETY RECALL NOTICE FROM TOYOTA MOTOR SALES USA. MADE APPOINTMENT WITH LIBERTYVILLE TOYOTA (AUTONATION TOYOTA LIBERTYVILLE IN LIBERTYVILLE, ILLINOIS), THE DEALER FROM WHOM I BOUGHT THE CAR. ON 9/13/13 LIBERTYVILLE TOYOTA INSPECTED MY VEHICLE AND ADVISED ME THAT THE SERIAL NUMBER ON THE BRAKE BOOSTER PUMP ASSEMBLY WAS ON THE RECALL LIST THAT REQUIRED REPLACEMENT. I WAS TOLD NONE WERE IN STOCK BUT IT SHOULD TAKE 2 OR 3 DAYS FOR THE ORDER TO COME AND THAT I WOULD BE PHONED "AROUND THE MIDDLE OF NEXT WEEK." NO CALL CAME SO I PHONED LIBERTYVILLE TOYOTA ON 9/24/13. THE RECEPTIONIST DIRECTED MY CALL TO THE PARTS DEPARTMENT. THE PARTS PERSON WHO TOOK MY CALL TOLD ME THAT THE PART WAS NOT IN THEIR STOCK AND THAT THERE WAS NO ESTIMATED TIME OF ARRIVAL (ETA) FOR THE PART. HE SAID HE HAD NO IDEA WHETHER OR WHEN THE PART WOULD BE AVAILABLE. I ASKED TO SPEAK TO THE MANAGER SO HE TRANSFERRED ME TO THE SERVICE MANAGER ([XXX]). [XXX] DIDN'T PICK UP SO I LEFT A FAIRLY DETAILED MESSAGE AND ASKED HIM TO CALL ME BACK. IT'S NOW 9/30/13 AND I HAVE NOT BEEN CALLED BY [XXX] OR ANYONE AT LIBERTYVILLE TOYOTA. IN THE MEANTIME I'M DRIVING A VEHICLE THAT IS SUBJECT TO A SAFETY RECALL, THE SEVERITY OF WHICH I HAVE NO IDEA, AND I'M PLANNING A TRIP WITH THE VEHICLE THAT WILL ENTAIL APPROXIMATELY 3,000 MILES OF DRIVING. WHAT AM I TO DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I RECEIVED AN URGENT SAFETY RECALL NOTICE FROM TOYOTA RE: MY 2010 TOYOTA PRIUS BRAKE BOOSTER PUMP ASSEMBLY (ACCUMULATOR). AT THE BOTTOM OF THE NOTICE THERE IS THIS INFORMATION: "IF YOU BELIEVE THAT THE DEALER OR TOYOTA HAS FAILED OR IS UNABLE TO REMEDY THE DEFECT WITHIN A REASONABLE TIME, YOU MAY SUBMIT A COMPLAINT TO...(LISTS SEVERAL OPTIONS, INCLUDING WWW.SAFERCAR.GOV)." MY CORVALLIS, OREGON DEALER NOTIFIED ME THAT I AM ON A WAITING LIST OF APPROXIMATELY 15 VEHICLE OWNERS WAITING FOR THIS REPAIR. I WAS TOLD THAT TOYOTA IS ONLY PROVIDING MATERIALS TO THIS DEALER TO MAKE TWO REPAIRS A WEEK. WAITING POTENTIALLY TWO MONTHS FOR REPAIR OF A PROBLEM THAT "COULD AFFECT STOPPING DISTANCE AND INCREASE THE RISK OF A CRASH" IS DISCONCERTING. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS HYBRID. THE CONTACT STATED THAT THE HATCH/TRUNK DOOR WOULD FALL UNEXPECTEDLY AND WITHOUT ANY WARNING. THE CONTACT MENTIONED THAT THE DOOR HAD FALLEN ON HER AT LEAST THREE TIMES. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MECHANIC STATED THAT IT WAS NORMAL FOR THE HATCH/TRUCK DOOR TO FALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE CURRENT MILEAGE WAS 78,496.

EXITING FROM THE HIGHWAY, I SLOWED WHILE I APPROACHED A STOP SIGN. AS THE PRIUS WENT OVER A BUMP, DECELERATION WAS INTERRUPTED. THE PRIUS MOMENTARILY SEEMED TO LURCH FORWARD; BUT WITHIN A SHORT TIME BRAKING RESUMED. THIS IS DISTURBING CAR BEHAVIOR. IF THERE WAS A CAR DIRECTLY IN FRONT OF ME, I WOULD HAVE HIT IT. *TR

2010 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER FELT SHE WAS DEALT WITH IN A CAVALIER, DISRESPECTFUL MANNER WITH NO REGARD FOR HER TIME, AFTER MAKING AN APPOINTMENT AT THE DEALER FOR A RECALL ISSUE. THE VEHICLE WAS NOT READY AT THE TIME SHE WAS PROMISED IT WOULD BE.

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE HYBRID SYSTEM INVENTOR HAD TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 114,189. UPDATED 12/23/13*LJ UPDATED 12/24/13

BRAKING POWER IS NOT CONSISTENT. CAR IS HARD TO STOP. NEED TO PUSH THE PEDAL REALLY HARD TO STOP AT SPEED. THIS STARTED TO GET WORST AFTER THE RECALL. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE ENGINE STALLED WITHOUT WARNING. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY BUT THE FAILURE LATER RECURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE VOLT BATTERY WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 49,312. ..UPDATED 10/30/13 *BF UPDATED 10/31/13*LJ THE CONSUMER STATED THE DEALERSHIP DID NOT PUT THE ENGINE GUARD ON THE VEHICLE PROPERLY, THE ENGINE COVER DETACHED, THE TIRES WENT FLAT FREQUENTLY, LIGHTS NEEDED TO BE REPLACED, AND THE BATTERY COMPLETELY POWERED OFF. A SEPARATE DEALERSHIP INFORMED THE CONSUMER THAT THE VEHICLE WAS DEFECTIVE. THE CONSUMER STATED THAT THE SECOND TIME THE VEHICLE SHUT DOWN WAS AT 60 MPH THE VEHICLE POWERED OFF 10 WITHIN 10 MINUTES ON THE SAME DAY DURING RUSH HOUR. UPDATED 11/4/2013 *JS THE CONSUMER STATED THE VEHICLE POWERED OFF TWICE WHILE DRIVING ON THE HIGHWAY. THE FIRST TIME IT HAPPENED, SHE WAS DRIVING 15 MPH AND THE SECOND TIME IT HAPPENED SHE WAS DRIVING 60 MPH AND SHE LOST POWER ALL TOGETHER.

THE LEFT SIDE OF MY ELECTRICAL PANEL THAT DISPLAYS THE WARNING LIGHTS AND THE ODOMETER WENT DARK. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 13V235000 (SERVICE BRAKES). AFTER THE REPAIR WAS PERFORMED, THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE BRAKE PEDAL WAS ABNORMALLY TRAVELED TO THE FLOOR BOARD, AND THE BRAKE AND ABS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE BRAKES WOULD HAVE TO BE BLED. THE BRAKES WERE BLED HOWEVER, THE FAILURE PERSISTED. THE DEALER ALSO REPLACED THE BRAKE BOOSTER AND MASTER CYLINDER TWICE. THE BRAKE POWER STROKE SENSOR WAS ALSO REPLACED BUT NONE OF THE REPAIRS WERE ABLE TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000. UPDATED 12/24/13*LJ

WHILE BRAKING OVER AN UNEVEN SURFACE COMING UP TO A STOP LIGHT, THE CAR LURCHED FORWARD, CAUSING IT TO SEEMINGLY ACCELERATE INTO THE CROSSWALK. I WAS COASTING UP TO THE STOPLIGHT AND APPLIED THE BRAKES CLOSER TO THE LIGHT, AS THE CAR WAS TRAVELING OVER THE UNEVEN SURFACE. THE UNEVEN SURFACE WAS CAUSED BY RAISED METAL PLATES COVERING ROAD CONSTRUCTION. THE VEHICLE WAS TRAVELING ABOUT 5-10 MPH AND DECELERATING AT THE TIME OF THE INCIDENT. THIS HAS HAPPENED WITH REGULAR CONSISTENCY EVEN THOUGH THE CAR GOT THE SOFTWARE FIX WITHIN A FEW MONTHS OF PURCHASE IN 2010. IT MOSTLY HAPPENS DECELERATING OVER POTHOLES IN THE ROAD, WHEN GOING FROM COASTING (REGENERATIVE BREAKING) TO APPLYING THE BRAKES BY FOOT. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS.THE CONTACT STATED THAT WHILE DRIVING 25 MPH OVER A ROAD BUMP AND THE VEHICLE LUNGED FORWARD ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DIAGNOSE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

EVERY TIME I RUN OVER A ROAD BUMP AT SLOWER SPEEDS (10-20 MPH) WITH LIGHT TAP ON THE BRAKE TO SLOW DOWN, THE CAR ACCELERATES ITSELF AT THE TOP OF THE BUMP. WHEN I SEE THE BUMP, I PUSH THE BRAKE PEDAL TO TRY TO SLOW DOWN BUT IT ACCELERATES INSTEAD AT THE TOP OF THE BUMP. I CALLED TOYOTA DEALER SERVICE DEPT AND REPORTED THE INCIDENT. I AM CONCERNED FOR SAFETY REASONS. THANK YOU. *TR

I WAS DRIVING CAR ABOUT 25 MILES P H AND SANDALEE THE ABS LIGHTS CAME UP AND ITS WAS READY HARD TO STOP THE CAR SOMEHOW BREAK WASN'T WORKING PROPERLY. *TR

LAST NIGHT, AT 10 PM, ON GETTING BACK TO INTO MY CAR TO DRIVE TO MY HOUSE 7 MILES AWAY, BOTH THE HEADLIGHTS DID NOT WORK. THE HIGH BEAM LIGHTS WERE WORKING, BUT THE REGULAR HEADLIGHTS DID NOT. AS A RESULT, I WAS DRIVING IN DARK ON A SINGLE LANE HIGHWAY, AND IT WAS A VERY SCARY EXPERIENCE. *TR

THIS INCIDENT HAS OCCURRED TWICE UNDER IDENTICAL CONDITIONS, IN THE SAME LOCATION. THE CAR DID NOT ENGAGE THE BRAKES UNTIL APPROXIMATELY ONE SECOND AFTER I DEPRESSED THE PEDAL. MAYBE THE COMPUTER'S ELECTRONIC STABILITY CONTROL IS INVOLVED IN THE PROBLEM, EVEN THOUGH THE CAR DID NOT INDICATE THAT ELECTRONIC STABILITY CONTROL WAS ENGAGED. BOTH TIMES I WAS DRIVING ON A SLIGHT DOWNHILL AT ~20 MPH. IMMEDIATELY AFTER I PASSED OVER SOME BUMPS, I DEPRESSED THE BRAKES, AND THERE WAS A SIGNIFICANT DELAY IN THE BRAKES BEING ENGAGED (1S). I THINK THE BUMPS IN THE ROAD ARE INVOLVED IN THIS ISSUE. OF NOTE, THIS CAR UNDERWENT AN UPDATE TO ITS SOFTWARE PROGRAM FOLLOWING A RECALL INVOLVING BRAKING PROBLEMS, AND THESE INCIDENTS OCCURRED AFTER THE UPDATE. *JB

WHILE ON VACATION ON AUG 3, 2013, WE WERE DRIVING IN THE SMOKY MOUNTAINS IN GATLINBURG, TN, VIA THE SCENIC LOOP DOWN FROM CADES COVE. I WAS DRIVING AND MY HUSBAND, OUR 13 YEAR OLD SON (ONLY CHILD) AND HIS 13 YR. OLD BUDDY (MY FRIEND'S ONLY CHILD) WERE THE PASSENGERS. THE ROUTE WAS A STEEP MOUNTAINSIDE WITH TYPICAL WINDING MOUNTAIN ROADS, PITCH DARK AT ~8:30 PM. SUDDENLY, BOTH HEADLIGHTS WENT OUT, TOGETHER, AT THE SAME TIME. THE DASHBOARD SHOWED THAT THE HEADLIGHTS WERE ON, NO WARNING SIGNS CAME ON. I HAD DRIVEN THROUGH A TUNNEL A BIT EARLIER AND THE HEADLIGHTS WERE BOTH WORKING. PANICKED, I PULLED OVER AT THE NEXT LOOKOUT LEDGE, TURNED THE CAR'S POWER OFF AND ON SEVERAL TIMES, TURNED THE LIGHTS OFF AND ON SEVERAL TIMES WHILE THE CAR WAS RUNNING - NOTHING. NO CELLPHONE SERVICE WAS AVAILABLE IN THE AREA. AS I WAS HYSTERICAL AND TERRIFIED BEYOND MY WITS, MY HUSBAND TOOK OVER DRIVING DUTY AND DROVE WITH THE EMERGENCY FLASHERS ON. AFTER A FEW MILES OF SHEER PANIC AND INCOHERENCE, IT OCCURRED TO US TO TRY THE HIGH BEAM, WHICH FORTUNATELY WORKED AND WE ARE ALIVE TO TELL THE STORY TODAY. AS SOON AS WE GOT CELLPHONE SIGNAL WE LEFT MESSAGES FOR OUR FRIENDS IN CASE WE DIED THEY WOULD KNOW WHY. GET A GRIP, TOYOTA! I LOVED MY PRIUS - THIS IS MY 2ND PRIUS, BUT I AM NOW PETRIFIED TO STEP IN THIS CAR AGAIN. I FOUND THOUSANDS OF SIMILAR COMPLAINTS ONLINE REGARDING BOTH THE PRIUS HEADLIGHTS FAILING AT ONCE, SO TOYOTA YOU KNOW I AM NOT AN ISOLATED CASE. HORRIBLE, DANGEROUS PROBLEM WITH THE 2010 PRIUS, YOU ARE RISKING LIVES! *TR

2010 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO VEHICLE AIR BAG SWITCH. *SMD THE CONSUMER REQUESTED TO HAVE AN AIR BAG ON-OFF SWITCH INSTALLED IN HIS VEHICLE. THE CONSUMER WAS INVOLVED IN AN ACCIDENT, WITH HIS PREVIOUS VEHICLE AND IT WAS STRUCK ON THE LEFT SIDE JUST IN FRONT OF THE REAR WHEEL, DAMAGING THE BODY AND REAR DOOR, BUT NOT SERIOUSLY. IT WAS THE ONLY DAMAGE TO THE VEHICLE. HOWEVER, THE UPPER LEFT AIR BAG DEPLOYED STRIKING HIM ON THE SIDE OF THE HEAD AND BREAKING HIS NECK.

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE FUEL SENSOR UNIT MALFUNCTIONED AND CAUSED THE VEHICLE TO STALL WHILE DRIVING 65 MPH. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THE VEHICLE HAS HAVING A FAULTY FUEL SENSOR GAUGE. THE DEALER REPLACED THE FUEL SENSOR GAUGE. THE FAILURE MILEAGE WAS 54,047.

DRIVING ON THE HIGHWAY IN ALBANY, NY AREA, SLOWED DOWN TO GO THROUGH TOLLBOOTH AS I BEGAN TO ACCELERATE TO CONTINUE ON HIGHWAY, CHECK HYBRID LIGHT CAME ON AND ENGINE ABRUPTLY STOPPED. I WAS ABLE TO COAST THE CAR FROM LEFT LANE OVER TO THE BREAKDOWN LANE. TURNED OFF CAR AND WAS UNABLE TO RESTART. TOYOTA DEALERSHIP FOUND THAT THE POWER INVERTER HAD FAILED AND NEEDED TO BE REPLACED. ERROR CODES LISTED BY DEALER: P0A94 DC/DC CONVERTER PERFORMANCE. *TR

OVERHEAD CONSOLE SUNGLASS HOLDER COVER WILL NOT CLOSE DUE TO LATCH STUCK INSIDE. ONLY REPEATED PRESSING OF BLACK SPRING BUTTON WILL RELEASE LATCH TO CATCH AND CLOSE COVER LIP. *TR

I WAS DRIVING WITH THE FLOW OF TRAFFIC (AROUND 30 MPH) ON A MAIN SURFACE STREET IN A MIDDLE LANE OF A MULTILANE STREET WHEN SUDDENLY THE ENGINE STOPPED, AND I WAS UNABLE TO MAKE THE ENGINE RESPOND. THE CAR IMMEDIATELY BEGAN TO SLOW DOWN; I COULD NOT MAKE IT ACCELERATE TO KEEP IN THE FLOW OF TRAFFIC. I MANAGED TO CAREFULLY DRIFT OVER TO THE RIGHT AND MANEUVER THROUGH AN INTERSECTION AND GLIDE TO A STOP ON THE RIGHT SIDE OF THE ROAD. I TURNED OFF THE ENGINE AND REPEATEDLY TRIED TO RESTART IT TO NO AVAIL. I CALLED FOR TOWING SERVICE AND HAD THE CAR TOWED TO MY TOYOTA DEALER, WHERE THE SERVICE PEOPLE SAID IT WAS AN "INTERNAL FAILURE" AND REPLACED THE INVERTER ASSEMBLY. WHAT HAS TERRIFIED ME IS THAT I COULD HAVE BEEN ON THE FREEWAY DRIVING AT LEAST 60 MPH, WHERE THE CONSEQUENCES WOULD BE DEVASTATING TO ME AND OTHERS. I ASKED IF TOYOTA WOULD BE REPORTING THIS TO THE NHTSA, AND THEY SAID THAT WAS AN INTERNAL DETERMINATION. I ASKED IF THIS HAD HAPPENED BEFORE TO OTHERS AND DID NOT RECEIVE A CLEAR ANSWER. *TR

WHILE DRIVING AT CA. 20 MPH A SUDDEN JOLT AND CLUNK OCCURRED AND THE CAR WAS STALLED. VARIOUS DASHBOARD LIGHTS CAME ON, AND THE DASH DISPLAYED "CHECK HYBRID SYSTEM." TOWED TO A TOYOTA DEALER, THE PROBLEM WAS STATED TO BE A FAILED INVERTER-CONVERTER THAT NEEDED TO BE REPLACED. *TR

THIS IS RELATED TO REPORT RECEIPT DATE: FEB 09, 2010 (I BOUGHT THE CAR USED IN MAY, 2013). NHTSA CAMPAIGN NUMBER: 10V039000 COMPONENT(S): SERVICE BRAKES, AIR - THIS HAPPENS ALL THE TIME WHEN THE CONDITIONS ARE RIGHT. I COMPLAINED TO TOYOTA AT THE TIME THAT THIS CAR SHOULD HAVE BEEN IN THE RECALL LIST - IT DOES EXACTLY AS DESCRIBED IN THIS CAMPAIGN DESCRIPTION...THE BRAKES RELEASE WHEN BRAKING OVER BUMPS OR SLIPPERY SURFACES. THE FIRST TIME I TOOK IT IN, THEY SAID THEY COULD FIND NOTHING WRONG, AND THEY WERE 'WORKING AS DESIGNED'. I CALLED TOYOTA TODAY AFTER READING MORE ABOUT THIS RECALL, AND THEY TOLD ME I WOULD HAVE TO TAKE TO SERVICE AND GIVE THEM A RIDE TO SHOW THEM HOW IT HAPPENS. I DON'T UNDERSTAND WHY THIS CAR WASN'T INCLUDED IN THE RECALL. ANY SUGGESTIONS OR ASSISTANCE? ARE YOU STILL GETTING COMPLAINTS ABOUT THIS? *TR

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES WOULD NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT NITROGEN GAS WAS LEAKING INTO THE BRAKE FLUID. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000. *TR

WHILE TRAVELING ON AN EXPRESSWAY, DURING RUSH HOUR TRAFFIC,EVERY LIGHT ON THE DASH BOARD LIT UP THEN THE CAR COMPLETELY DIED. A MESSAGE OF 'HYBRID SYSTEM FAILED' SHOWED BEFORE IT DIED. THERE WAS NO SLOW DOWN OR WARNING. THE CAR WAS TOWED TO THE DEALER AND THE INVERTER WAS REPLACED. *TR