2004 Toyota Sienna Complaint Log

I OWN A 2004 TOYOTA SIENNA WITH SLIDING DOOR PROBLEMS. THE CABLE HAS FRAYED SO BADLY ON THE DRIVER SIDE THE DOOR IS INOPERABLE AND HAS BEEN SO FOR SEVERAL YEARS. THE CABLE ON THE PASSENGER SIDE DOOR IS ALSO FRAYED AND I FEAR WILL BECOME INOPERABLE SOON. CAR WAS OUT OF WARRANTY AND TOYOTA WANTS $1400 TO FIX THE DOOR. *TR

DURING THIS WINTER (2006-2007) WE NOTICED THAT THE REAR TAILGATE ON OUR 2004 TOYOTA SIENNA (PURCHASED IN AUG 2004) WOULDN'T OPEN UP ALL THE WAY. WE THOUGHT THIS TO BE THE COLD TEMPERATURES. HOWEVER, THIS WEEK, THE REAR LIFTGATE FAILED ALL TOGETHER. THE STRUTS THAT KEEP THE GATE UP HAVE CEASED TO OPERATE. MY WIFE WAS ABLE TO LIFT THE GATE, BUT IT CAME DOWN AND SLAMMED SHUT TO HER SURPRISE. PRETTY SCARY SINCE WE HAVE A 3 YEAR OLD WHO'S SEAT IS THE BACK AND LIKES TO ENTER THROUGH THE TAILGATE. THE RIGHT STRUT (LOOKING AT THE TAILGATE) SEEMS TO HAVE LEAKED AND HAS LEFT A FILM ON SOME OF THE PLASTIC MOLDING FOR THE REAR TAILLIGHT. MY WIFE CONTACTED OUR LOCAL TOYOTA DEALER, WHOM WE HAVE WORKED WITH BEFORE, AND WAS GIVEN AN ESTIMATE TO HAVE THE STRUTS REPLACED (ABOUT $411-$435). SHE WAS TOLD THAT THE HAVE SEEN THIS PROBLEM ON OTHER SIENNAS OF THE SAME YEAR. I HAVE CALLED TOYOTA AND WAS BASICALLY TOLD THAT THEY WOULD OPEN A CASE WITH THE DEALER TO WHAT CAN BE DONE TO HELP ME OUT. I AM CURRENTLY WAITING FOR THE CALL FROM THE DEALER. *TR

THE FIRST INCIDENT IS THAT THE PASSENGER SIDE SLIDING DOOR STARTED TO RUB THE PAINT OFF THE BODY, SO WE DISABLED IT SINCE THE DEALER SAID IT WAS OUT OF WARRANTY AND WOULD COST US $1800. A COUPLE YEARS LATER THE DRIVER SIDE SLIDING DOOR SEIZED AND WOULDN'T CLOSE. I HAD TO DRIVE TO WHERE MY WIFE AND KIDS WERE STRANDED AND CUT THE DOOR'S CABLES, SO SHE COULD DRIVE HOME. A COUPLE YEARS AFTER THAT I RECEIVE AN EXTENDED WARRANTY LETTER FROM TOYOTA FOR THEIR SLIDING DOORS, HOWEVER, SINCE THERE IS A 120,000 MILE STIPULATION AND OURS HAD MORE MILES THAN THAT THEY SAID SORRY WE ARE OUT OF LUCK. TOYOTA EXTENDED THE WARRANTY BECAUSE THEY KNEW THERE WAS A PROBLEM WITH THEIR SLIDING DOORS, BUT SET STIPULATIONS, LIKE MILEAGES, SO MANY PEOPLE COULD NOT TAKE ADVANTAGE!!! I ALSO HAD A PROBLEM WITH THE DRIVER'S DOOR HINGE WELD BREAKING, THE DEALER ONCE AGAIN TOLD ME THERE WAS NO RECALL AND IT WOULD COST ME A FEW HUNDRED DOLLARS TO WELD IT BACK TOGETHER. AFTER LOOKING AT THE HINGE'S WELD I COULD TELL IT WAS AN ASSEMBLY MISSTAKE. SINCE I KNOW HOW TO WELD I REMOVED THE DOOR MYSELF AND RE-WELDED THE HINGE. SEVERAL MONTHS AFTER FIXING IT MYSELF I FOUND OUT THERE WAS A RECALL. *TR

POWER LIFT GATE GAS STRUT FAILED. GATE HIT SPOUSE FROM BEHIND. LIFT GATE DROPPED UNEXPECTEDLY. IT CURRENTLY DOES NOT WORK AT ALL PASSENGER SIDE GAS STRUT IS LEAKING FLUID. *TR

CHECK ENGINE LIGHT COMES ON WITH EVERY GAS FILL. (GAS CAP IS CLOSED TIGHTLY) IS VERY DIFFICULT TO FUEL. I HAVE TO FIND A PUMP THAT PUMPS VERY SLOWLY OR DO IT BY HAND. *JB UPDATED 01-15-08. *KB UPDATED *JN

5 DAYS AFTER PAYING HARR TOYOTA OF WORCESTER 2000.00 FOR A 60,000 MILE CHECK UP, BRAKES AND MY THIRD SET OF RUN FLAT TIRES. I EXPERIENCED A BLOW OUT ON THE HIGHWAY WHICH WAS CAUSED BY IMPROPER INSTALLATION OF THE TIRE. THIS WAS NOTED BY TOYOTA OF NASHUA WHO THEN REPLACED THE TIRE WHICH AGAIN BLEW OUT 60 MILES DOWN THE HIGHWAY. THIS IS THE THIRD SET OF TIRES I HAVE HAD WITH 56,000 MILES ON THE CAR. NOT INCLUDING THE TWO I HAD TO REPLACE DUE TO INFERIOR WORK. THIS IS INSANE AND VERY DANGEROUS. MY FAMILY'S LIVES WERE ENDANGERED TWICE IN ONE DAY! EVERY TOYOTA MECHANIC I SPOKE TO COMPLAINED ABOUT THE TIRES. AFTER GETTING NO SATISFACTION FROM EITHER DEALERSHIP I WROTE A LETTTER TO YUKI FUNO THE CEO OF TOYOTA WHO KINDLY SENT THE LETTER BACK TO HARR WHO HAS STILL DONE NOTHING! UNBELIEVABLE THAT THEY ARE ALLOWED TO SELL SUCH AN INFERIOR PRODUCT AT SUCH A HIGH PRICE THAT IS NOT ONLY EXPENSIVE BUT DANGEROUS!!! ALSO UNBELIEVABLE THAT A CEO OF A COMPANY IS AWARE HE IS ENDAGERING PEOPLE'S LIVES AND DOES NOTHING ABOUT IT.

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT OPENED THE VEHICLE'S REAR HATCH AND IT IMMEDIATELY SHUT. WHEN THE HATCH ATTEMPTS TO CLOSE AUTOMATICALLY, THE ELECTRIC MOTOR KICKS IN FOR FIFTEEN SECONDS BEFORE IT CAN BE LIFTED UP AGAIN. THE HATCH MUST BE HELD OPEN BY SOMEONE OR PROPPED OPEN BY A STICK. THIS FAILURE OCCURS IN BOTH WET AND DRY WEATHER. THE ENGINE SIZE AND # OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 80,000.

THE DRIVERS SIDE SLIDING DOOR FAILED IN THE OPEN POSITION DUE TO A CORRODED/PARTED WIRE IN THE DOOR MOTOR ASSEMBLY. THE DOOR WOULDN'T CLOSE AND VAN HAD TO BE TRANSPORTED TO THE DEALER FOR REPAIR. THE PASSENGER SIDE DOOR EXPERIENCED A SIMILAR FAILURE IN MID 2011. THIS IS AN UNSAFE, BUT ALL TOO COMMON PROBLEM WITH TOYOTA SIENNAS. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR HATCH WOULD CLOSE UNEXPECTEDLY WHEN IT WAS OPENED ALL THE WAY. THE DEALER STATED THAT THE STRUTS NEEDED TO BE REPLACED. THERE WAS AN OPEN INVESTIGATION ACTION # EA06020. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE IS 18,791 AND FAILURE MILEAGE WAS 18,500. UPDATED 02/01/08. *LJ

WE NOTICED THAT THE STEERING FOR THE 2004 TOYOTA SIENNA WAS BEGINNING TO GET HARD. SOMETIMES IT FELT LIKE THERE WAS NO POWER STEEING, THEN IT WOULD BECOME EASIER. I THOUGHT IT WAS A LACK OF POWER STEERING FLUID, BUT FOUND OUT IT WAS THE INTERMEDIATE STEERING SHAFT. THE SWITCHING FROM HARD-TO-TURN STEERING TO REGULAR POWER STEERING MADE DRIVING DIFFICULT AND UNPREDICTABLE. TOYOTA ISSUED TWO TSB'S ON THIS STEERING SHAFT COMPONENT, AND, I UNDERSTOOD HAD RECALLED THE SAME COMPONENT IN ITS PRIUS MODEL. SOMETHING SHOULD BE DONE ABOUT THIS DANGER. *AK

MY HUSBAND NOTICED THE 2004 TOYOTA SIENNA MOVING IN THE DRIVEWAY AND FOUND THAT THE AUTOMATIC TRANSMISSION SHIFTED OUT OF PARK. HE THEN PLAYED AROUND WITH IT AND FOUND THAT IT CAN BE SHIFTED OUT OF PARK WITHOUT DEPRESSING THE BRAKE. I TOOK IT TO THE LOCAL TOYOTA DEALERSHIP AND WAS TOLD THAT SOMETHING BROKE OFF INSIDE AND WOULD COST AROUND $700 TO FIX IT. THEY THEN SAID THAT MY CHILDREN MUST HAVE BROKEN IT OFF SWINGING FROM THE SHIFTER. I RESPONDED THAT I REALLY DIDN'T THINK THAT MY CHILDREN DID SUCH A THING AND THE CUSTOMER SERVICE REP ADMITTED THAT THEY'RE PROBABLY NOT STRONG ENOUGH TO BREAK IT ANYHOW. THISWAS VERY DANGEROUS. *AK

A MONTH OR SO PRIOR TO THIS INCIDENT, I TOOK THE 2004 TOYOTA SIENNA TO THE LOCAL TOYOTA DEALER AND ASKED THEM TO CHECK THE DOOR LATCH ON THE DRIVER'S DOOR - IT WAS MAKING A POPPING SOUND. I WAS TOLD IT WOULD NOT HURTING ANYTHING ,AND SOME TIME IN THE FUTURE BRING IT IN AND THEY WILL ORDER THE PART AND TAKE THE DOOR PANEL OFF TO REPLACE THE LATCH. WELL, ON TUESDAY, MAY 8, 2007 I OPENED THE DOOR AND THE LATCH BROKE IN HALF, AND THE PART CONNECTED TO THE DOOR BROKEN THE METAL AROUND THE LATCH, AND IT FELL INTO THE DOOR. WHEN I LOWERED THE WINDOW SEVERAL HOURS LATER THE WINDOW FELL OF THE TRACK AND DOWN INSIDE THE DOOR. - IT WOULD NOT RAISE BACK UP, SO I TOOK IT BACK TO THE TOYOTA DEALER, AND AFTER WAITING FOR 3 HOURS ,I WAS TOLD THE CLIPS WERE BROKEN, AND THEY WOULD HAVE TO ORDER A NEW WINDOW WITH CLIPS ATTACHED. THE WINDOW WAS PUT BACK IN PLACE, AND I WAS TOLD NOT TO ROLL THE WINDOW DOWN OR IT WOULD FALL OFF THE TRACK AGAIN. - THE SERVICE DEPARTMENT AT THE TOYOTA DEALER WAS GOING TO CHARGE ME $106 FOR PUTTING THE WINDOW BACK UP. I WAS TOLD THIS LABOR CHARGE AND THE CHARGE TO REPLACE THE WINDOW/CLIPS, OR THE DOOR LATCH , ACTUALLY THE DOOR WOULD HAVE TO BE REPLACED, WOULD NOT BE COVERED UNDER MY EXTENDED WARRANTY. - I WAS NOT INFORMED THAT IT WAS NOT COVERED UNDER MY EXTENDED WARRANTY UNTIL THEY WERE CHARGING ME FOR THE LABOR OF PUTTING MY WINDOW BACK ON THE CLIPS. SO, THEY DID NOT CHARGE ME ANYTHING - AFTER I ARGUED WITH THEM ABOUT THIS. - THE NEXT DAY, I HAD SOMEONE ELSE LOOK AT THE CLIPS, WINDOW AND THE TRACK HOLDING THE WINDOW. - THE CLIPS ARE NOT BROKEN, JUST UNGLUED FROM THE WINDOW - BECAUSE THE TRACK BENT WHEN THE BROKEN DOOR LATCH PART FELL INTO THE DOOR. *AK

POWER LFITGATE WAS CLOSING UNEXPECTEDLY ON THE 2004 TOYOTA SIENNA XLE FWD BECAUSE THE STRUTS SUPPORTING THE LFTGATE FAILED. *AK

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, IT BECOMES DIFFICULT TO TURN, JAMS, AND FAILS TO TURN BACK TO THE CORRECT DRIVING POSITION. THE DEALER STATED THAT THE VEHICLE NEEDS AN INTERMEDIATE SHAFT, STEERING GEAR, AND A STEERING COLUMN FLEX COUPLING. THE DEALER ALSO STATED THAT IT IS NOT SAFE TO DRIVE THE VEHICLE BECAUSE THE STEERING MAY FAIL. THE CURRENT AND FAILURE MILEAGES WERE 48,000.

ELECTRIC DOOR OPEN AND CLOSING CABLE SNAP. ON YEAR OF 2014 THE ALLOY WHEEL COMES WITH THE XLE MODEL, CHROME COMES OFF BECOME CORROSIVE ON YEAR OF 2007

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE TAILGATE HAD THE SAME FAILURE AS NOTED IN DEFECT INVESTIGATION # EA06020 CONCERNING THE LIFTGATE. THE ONLY EXCEPTION WAS THAT THE TAILGATE WAS NOT POWER OPERATED. WHEN THE TAILGATE WAS LIFTED IT FELL DOWN IMMEDIATELY. THE DEALER STATED THAT THE STRUTS FAILED. THE CURRENT AND FAILURE MILEAGES WERE 48,000.*AK UPDATED 05/23/07 *TR

DASHBOARD DEFECT INTERFERENCE WITH AIRBAG DEPLOYMENT - DUE TO MANUFACTURER DEFECT THE DASHBOARD HAS MANY LONG CRACKS THAT EXTEND FROM THE A/C VENTS AND GLOVE BOX ACROSS SECTIONS OF THE DASH, INCLUDING AROUND THE AIRBAG. I AM FEARFUL THAT IN THE EVENT OF A CRASH THE AIRBAG WOULD NOT DEPLOY AS DESIGNED, DUE TO THE DEFECTIVE DASHBOARD. AS OF YET THERE HAS BEEN NO RECALL OR MANUFACTURER AMENDS TO THIS PROBLEM. IT IS A SERIOUS SAFETY CONCERN TO ME DUE TO INTERFERENCE WITH THE PROPER FUNCTIONING OF THE AIRBAG. *TR

DASHBOARD CRACKS STARTED TO APPEAR ON THE VEHICLE, WHICH IS GARAGE KEPT. THE CRACKS HAVE CONTINUED TO EXPAND AND BRANCH OUT ACROSS THE ENTIRE WIDTH OF THE DASHBOARD. I FEAR THAT IN AN CRASH THAT THE PASSENGER AIRBAG MAY MALFUNCTION GIVEN THE STRUCTURAL WEAKNESS IN THE SURROUNDING DASH. *TR

MY 2004 TOYOTA SIENNA REAR LIFTGATE FAILED NUMEROUS TIMES - INCLUDING FALLING WITHOUT WARNING ON MY 5 YEAR OLD DAUGHTER - SHE WAS NOT HURT THANKFULLY. NO WARNING - THE GATE WOULD JUST START TO FALL. IT DID NOT MATTER IF IT WAS IN "POWER LIFT MODE" OR MANUAL. I TOOK THE VAN TO TOYOTA, HOPING THEY WOULD FIX THE PROBLEM. THEY SAID SINCE I HAVE 60K MILES IT IS OUT OF WARRANTY. I TOOK THE VAN TO MY MECHANIC AND HE REPLACED THE STRUTS WITH OTHERS, THAT DO NOT ALLOW ME TO USE THE POWER OPTION. *TR

LIFTGATE HAZARD -- I OWN A 2004 TOYOTA SIENNA, WITH MANUAL LIFTGATE. THE LIFTGATE STRUTS/SUPPORTS HAVE FAILED. I WAS HIT ON THE HEAD AND SHOULDER, BUT WAS NOT SERIOUSLY HURT. JB

DRIVER SIDE PASSENGER DOOR ON A 2004 TOYOTA SIENNA MINI VAN WILL NOT CLOSE. NORMAL USE OF THE DOOR. IT IS ELECTRONIC OPENING AND CLOSING. HOWEVER THE DOOR GOES TO SHUT AND THEN CONTINUOUSLY OPENS BACK UP AS IF A SENSOR WON'T LET IT CLOSE. HOWEVER WHEN SWITCHING TO MANUAL, THE DOOR DOES NOT CLOSE EITHER. NOTHING IN THE DOOR RUNNER WOULD CAUSE IT NOT TO CLOSE, CLEANED OUT ALL DOOR RUNWAYS AND OPENINGS. SOMETHING WITH THE DOOR CLASP NOT CLOSING AROUND THE HATCH OF THE DOOR PREVENTS THE DOOR FROM REMAINING CLOSED. THE SAFETY ISSUE IS THE DOOR DOES ON SOME OCCASIONS START OPENING WHILE DRIVING. TOYOTA DEALER SAYS ITS OUR FAULT AND THAT IT WOULD COST CLOSE TO $2,000 DOLLARS TO FIX. MONEY IS NOT THE OBJECT HERE, IT IS A KNOWN ISSUE WITH MANY SIENNA OWNERS AND THIS IS JUST ANOTHER EXAMPLE OF THEIR POOR QUALITY WORKMANSHIP. *TR

REAR PASSENGER SLIDING DOOR WILL NOT OPEN. *TR

STRUTS ON LIFT GATE OF 2004 TOYOTA SIENNA FAILED SUDDENLY, MAKING LIFT GATE DANGEROUS, AND CAUSING MINOR INJURIES WHEN BEING USED TO MYSELF AND MY CHILDREN. *JB

2004 TOYOTA SIENNA PASSENGER SIDE POWER SLIDING DOOR STOPPED WORKING. IT WOULDN'T CLOSE THE FINAL 18 INCHES. I HAD TO BUNGY STRAP IT AND DRIVE TO THE DEALERSHIP. THEY SAID THE BRACKETS WERE BENT AND MOTOR WAS NO GOOD. IT WOULD COST $1400 TO FIX IT. I TOLD THEM TO CUT THE CABLE OR JUST FIGURE A WAY TO CLOSE IT. WHEN I RETURNED TO THE DEALERSHIP THEY WERE ABLE TO SHUT THE DOOR. I ASKED IF I COULD USE THE DOOR MANUALLY. SHE SAID SINCE I DIDN'T AUTHORIZE THEM TO FIX IT ($1400) THEY WOULD NOT SAY IT WAS OK TO USE. I WOULD BE USING IT AT MY OWN RISK. THIS STILL COST ME $130. *TR

2004 TOYOTA SIENNA, REAR LIFT GATE HOLD OPEN GAS STRUTS FAILED WITH REAR HATCH IN FULL OPEN POSITION CAUSING REAR HATCH TO SLAM SHUT NARROWLY MISSING MY WIFE. FAILURE MAY CAUSE SEVERE INJURY IF PERSON STRUCK BY FALLING DOOR. TOYOTA CONTACTED, VEHICLE OUT OF WARRANTY BY 6 MONTHS & 2500 MILES. NO ASSISTANCE OFFERED. PARTS ORDERED FROM LOCAL PARTS DEALER. *JB

THE TWO LIFTGATE SUPPORT ARMS FAILED AND THE DOOR FELL ON MY HEAD. I WAS NOT SERIOUSLY HURT, BUT HAD A KNOT ON MY HEAD. TOYOTA AND THE LOCAL DEALERSHIP REFUSED ANY RESPONSIBILITY. THIS DOOR HAS NOT YET BEEN FIXED BECAUSE IT IS EXPENSIVE ($520) AND SINCE THEY ARE CONTINUING TO USE THE SAME PARTS, THIS WILL PROBABLY HAPPEN AGAIN! *JB

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 5 MPH, THE POWER STEERING OIL LINE WAS DETACHING FROM THE VEHICLE. AS A RESULT, THE POWER STEERING BEGAN TO FAIL. THE VEHICLE WAS TAKEN TO THE DEALER AND A REPAIR GARAGE FOR INSPECTION IN APRIL AND NOVEMBER OF 2007. THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT HAS SCHEDULED ANOTHER APPOINTMENT WITH THE TOYOTA DEALER TO HAVE THE VEHICLE EXAMINED. THE CURRENT MILEAGE WAS 45,000 AND FAILURE MILEAGE WAS 39,336. UPDATED 01-15-08. *KB THE POWER STEERING HOSE POPPED OFF. UPDATED *JB

EARLY 2007 (THIS DATE/MILEAGE ETC... ARE APPROXIMATE SINCE WE DIDN'T KNOW THIS WAS GOING TO BE AN ONGOING PROBLEM) OUR PASSENGER AUTOMATIC SLIDING DOOR MALFUNCTIONED. THERE WAS A CORD WITH A PLASTIC PIECE THAT SNAPPED OFF THE DOOR FRAME AND THE DOOR WAS NOT ABLE TO OPEN USING THE BUTTON FEATURE AND IT TOOK 2 PEOPLE TO CLOSE IT MANUALLY. LUCKILY, NO ONE WAS HIT BY THE CORD OR THE PLASTIC PIECE AND OF NOTE THIS CORD IS HELD EXTREMELY TAUT IN ORDER TO PULL THE DOOR VIA A MOTOR. THIS WAS COVERED UNDER WARRANTY AND REPAIRED. SEPTEMBER 2009 THE SAME THING HAPPENED AGAIN. THIS TIME TOYOTA SAID IT WAS BECAUSE OF DAMAGE FROM AN ACCIDENT WHERE WE WERE HIT ON THE PASSENGER SIDE. THE INSURANCE COMPANY PAID FOR TOYOTA TO REPAIR IT. FEB 21, 2010 THE DOOR MALFUNCTIONED BY NOT OPENING OR CLOSING FULLY, RETRACTING PARTIALLY AND GETTING STUCK AND REPEATEDLY CYCLING. AGAIN I WAS CONCERNED ABOUT THE KIDS GETTING STUCK IN THE DOOR AND WE TURNED OFF THE AUTOMATIC FEATURE. IN MANUAL MODE IT WAS DIFFICULT TO OPEN OR CLOSE. WE BROUGHT IT IN TO TOYOTA WHO SAID IT WAS WORKING FINE. IT SEEMS CHANGING TURNING IT TO MANUAL RESET IT, BUT IT WAS STILL NOT AS SMOOTH OPENING/CLOSING AS THE ORIGINAL DOOR. THEN MARCH 1ST IT HAPPENED AGAIN. I PUSHED THE BUTTON TO CHANGE IT TO MANUAL, THEN BACK TO AUTOMATIC, AND IT SEEMED TO RESET IT BUT IT IS STILL VERY ROUGH/GRINDING SOUNDING WITH THE AUTOMATIC DOOR USE. WE ARE GOING TO VIDEO-TAPE IT NEXT TIME THIS HAPPENS AS TOYOTA DOESN'T SEEM TO WANT TO TAKE RESPONSIBILITY WITH THIS DEFECT. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE LIFTGATE FAILED AND COMES CRASHING DOWN IF YOU DO NOT MANUALLY HOLD THE TAILGATE. THE CURRENT AND FAILURE MILEAGE WERE 54,000.*AK THE CONSUMER STATES THAT HIS WIFE HAD A PERSONAL EXPERIENCE WHERE THE LIFTGATE HIT HER IN THE HEAD WHILE UNLOADING THE GROCERIES. UPDATE 4/30/07*TR

THIS IS A SECOND MAJOR LEAK OF POWER STEERING FLUID IN WHICH THE FLUID IS LEAKING INTERNALLY INSIDE THE STEERING RACK. THE FIRST LEAK WAS REPAIRED UNDER TOYOTA WARRANTY ON 3/22/07. THE SECOND EVENT, SAME FAILURE SYMPTOMS FROM 2/17/08. *TR

I OWN A 2004 TOYOTA SIENNA. SINCE 7,000 I HAVE BEEN IN NUMEROUS TIMES TO FIX THE MIDDLE PASSENGER SEATBELT. IT BECOMES TWISTED AND UNABLE TO RETRACT PROPERLY. IT HAS BEEN REPLACED TWICE AND UN-TANGLED SEVERAL TIMES BY THE DEALERSHIP. THEY HAVE TAKEN THE SEAT OUT TO REPAIR IT NUMEROUS TIMES. IT HAS HAD THE RECALL DONE IN THE PAST. RECENTLY IT WAS BROUGHT BACK FOR ANOTHER SEATBELT REPLACEMENT DUE TO IT BEING TIGHTLY CAUGHT INSIDE THE SEAT. WHEN THE CAR WAS RETURNED TO ME, THE SAME SEAT NO LONGER LOCKED INTO PLACE. IT WAS BROUGHT BACK TO THE DEALERSHIP AND I HAVE BEEN TOLD THEY WILL NOT FIX IT BECAUSE IT WAS CAUSED BY CRUMBS BEING IN THE TRACK WHEN THE SEAT WAS PUT BACK IN. I HAVE NEVER FELT SAFE BUT A CHILD IN THIS SEAT BECAUSE I NEVER KNEW WHEN THE SEATBELT WOULD NOT RETRACT PROPERLY. I HAVE TRIED TALKING WITH THE DEALERSHIP ABOUT REPAIRING THE SEAT HOWEVER THEY REFUSE. THIS SEAT IS NOT SAFE. *JB

THE REAR DOOR ON THE 2004 TOYOTA SIENNA VAN CAMER DOWN BY ITSELF. THE MOTORIZED HATCH WENT UP AND THEN ALMOST IMMEDIATELY CAME DOWN. I WAS GETTING ITEMS OUT OF THE BACK WHEN IT HIT THE TOP OF MY HEAD. IT KEPT CLOSING UNTIL I HIT THE REMOTE BUTTON , BUT AS SOON AS IT REACHED THE TOP,IT STARTED TO CLOSE AGAIN. I CONTACTED TOYOTA, AND THEY TOLD ME THE WARRANTY EXPIRED, AND IT WOULD COST $470.92 TO FIX IT. THIS WAS A SAFETY ISSUE AND COULD CAUSE MAJOR INJURY, ESPECIALLY TO A SMALL CHILD. I THINK THEY SHOULD BE RESPONSIBLE. *AK

THE POWER LIFTGATE ON MY 2004 SIENNA CLOSES ON ITS OWN AFTER I OPEN IT. THE LIFTGATE HAS STRUCK ME ON THE HEAD AND SHOULDERS ON SEVERAL OCCASIONS. ABOUT A YEAR AGO TOYOTA REPLACED THE GAS PISTONS BUT THE SITUATION HAS REOCCURED, ESPECIALLY IN COLD WEATHER. TODAY, IT CLOSED ON ITS OWN THREE TIMES.

RIGHT SIDE REAR HATCH SUPPORT STRUT FAILED CAUSING THE HATCH TO SELF-CLOSE INSTANTANEOUSLY AFTER OPENING. I BEGAN TO LOAD GROCERIES AS THE HATCH OPENED AND THE HATCH CLOSING STARTLED ME TO JUMP INTO THE TRAFFIC LANE OF THE PARKING LOT. NO TRAFFIC. STRUT REPLACED AT DEALER AT MY COST. OLD PART RETAINED BY DEALER. *JB

HATCH ON MY 2004 TOYOTA SIENNA VAN COMES DOWN BY ITSELF. IT IS THE LIMITED EDITION VERSION WITH MOTORIZED HATCH RAISING AND LOWERING. IT GOES UP AND THEN COMES DOWN BY ITSELF. I WAS STANDING UNDERNEATH AND IT STRUCK THE TOP OF MY HEAD AND GAVE ME A STIFF/SORE NECK. IT DOES THIS INTERMITTENLY, NOT ALL OF THE TIME. I CONTACTED TOYOTA AND TOLD ME MY WARRANTY IS OUT OF DATE AND WOULD NOT REPAIR IT. THIS IS A SAFETY ISSUE AND COULD CAUSE MAJOR INJURY ESPECIALLY TO A SMALL CHILD AND I THINK THEY SHOULD BE RESPONSIBLE. THIS IS NOT LIKE A FAN BELT OR ALTERNATOR WHERE THE FAILURE CANNOT ACTUALLY INJURY SOMEONE. I UNDERSTAND THIS HAS BEEN CORRECTED ON THE NEWER SIENNAS THAT STILL HAVE THE SAME BODY STYLE, SO THEY OBVIOUSLY KNOW IT WAS A PROBLEM.

RIGHT SIDE PASSENGER DOOR WILL NOT OPEN. IT IS AN AUTOMATIC SLIDING DOOR, BUT THE DOOR FAILED TO OPEN 6 MONTHS AGO AND WILL NOT OPEN MANUALLY. THIS IS AN EXTREME DANGER AND HAVE BEEN TOLD IT WILL COST 1800 DOLLARS TO FIX. IT SHOULD AT LEAST OPEN MANUALLY, BUT WILL NOT. NOW I WOULD HAVE TO SPEND 1,800 DOLLARS I DO NOT HAVE. *TR

STRUTS ON REAR LIFTGATE FAILED, INJURING MY BACK. *TR

TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2004 TOYOTA SIENNA (WITH 30600 FAILURE MILEAGE AT 30 MPH THE CONTACT'S VEHICLE STRUCK A SECOND VEHICLE , T-BONED, ON THE PASSENGER'S SIDE, PUSHING THE OTHER VEHICLE OUT OF THE WAY AND CONTINUING DOWN THE STREET. THE VEHICLE PICKED UP SPEED GOING DOWN A HILL. THE CONTACT APPLIED THE BRAKES AND TRIED TO DOWN SHIFT, BUT NOTHING SEEMED TO DECREASE THE VELOCITY. THE VEHICLE HIT A STREET SIGN, JUMPED A CURVE ,AND THE CONTACT PURPOSELY CRASHED INTO A CLUMP OF GUIDE WIRES IN ORDER TO STOP THE VEHICLE. THE CONTACT PUSHED ON THE EMERGENCY BRAKE AND IT DID NOT ENGAGE. THE CONTACT NOTICED AFTER THE CRASH THAT THE VEHICLE HAD LOST POWER. THE VEHICLE SUSTAINED EXTENSIVE DAMAGE. *AK

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA LE. AFTER PURCHASING THE VEHICLE, THE CONTACT NOTICED THAT THE BRAKES WERE MAKING A SQUEAKING SOUND AND WHEN ENGAGED THEY DID NOT STOP THE VEHICLE AS QUICKLY AS THEY SHOULD HAVE. THE BRAKES WERE REPAIRED. THE FAILURE AND CURRENT MILEAGE WERE 73200.

REAR LIFT GATE STRUTS FAIL CAUSING INJURY TO HEAD WHEN DOOR IS IN THE OPEN POSITION. LIFT GATE DOES NOT OPEN TO THE FULL POSITION AND THE PROBLEM GETS WORSE DURING TIME. IF THE PERSON OPENING IS NOT AWARE THAT THE CLEARANCE IS NOT SUFFICIENT, THE SHARP EDGE OF THE DOOR CAN HIT USER IN THE FOREHEAD. *JB

TOYOATA SIENNA REAR POWER LIFTGATE ABRUPTLY REVERSES DIRECTIONS AND BEGINS TO CLOSE IMMEDIATELY AFTER IT HAS OPENED UP. LIFTGATE WILL NOT REMAIN IN OPEN POSITION. IF LIFTGATE IS OPENED MANUALLY THE STRUTS PROVIDE NO LIFT ASSISTANCE OR SUPPORT - LIFTGATE DOOR IS VERY HEAVY. THIS IS A SAFETY HAZARD & LIFTGATE IS NOT ABLE TO BE USED WITH THIS DEFECT. EACH ATTEMPT TO OPEN THE LIFTGATE RESULTS IN FAILURE.*AK

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT HEARD A CLICKING SOUND WHEN OPENING AND CLOSING THE DRIVER SIDE DOOR. THE DEALER STATED THAT THE DOOR LATCH HINGE MADE THE NOISE BECAUSE THE WELD FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 39,000 AND FAILURE MILEAGE WAS 36,000. THE CONSUMER STATED TOYOTA CORPORATE OFFICE OFFERED A GOOD-WILL REIMBURSEMENT OF $750 AND VEHICLE WAS TAKEN TO DEALER FOR REPAIRS AT NO COST TO OWNER. UPDATED 12/12/07 *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE STRUTS ON THE REAR DOOR THAT SUPPORT THE LIFT GATE FAILED. THE LIFT GATE COULD BE OPERATED MANUALLY OR ELECTRONICALLY. THE REAR DOOR CLOSES ON THE PERSON UNDER THE DOOR, BUT THERE HAVE BEEN NO INJURIES. THERE IS AN OPEN INVESTIGATION (EA06020). THE CURRENT MILEAGE WAS 37,302 AND FAILURE MILEAGE WAS 30,000.

POWER SLIDING DOOR INOPERATIVE STOPPED WORKING NOT REALLY SURE OF THE DATE IT STOPPED WORKING(OUR LEASE WAS APPROACHING THE END) AS WE FOUND SLIDING DOOR TO BE TOO SLOW AND NOT SAFE THEREFORE WE TURNED IT OFF. WE LEASED VEHICLE AND THEREFORE RETURNED IT. TOYOTA PARKWAY IN HAMILTON,ONTARIO,CANADA SERVICE PERFORMED A DIAGNOSTIC TEST TO TELL ME THE CABLE AND MOTOR ON THE POWER DOOR NEEDED REPLACING. WE WERE INFORMED IT WOULD COST OVER $2,000 TO FIX THE DOOR(CABLE AND MOTOR) I WAS GIVEN THE OPTION TO TAKE ELSEWHERE FOR A QUOTE. WHERE I HAD IT FIXED SAID THERE WAS NOTHING WRONG WITH THE MOTOR IT DID NOT COST ME $2,000. I RETURNED IT TO TOYOTA WITH THE DOOR WORKING. I SPOKE TO THE GENERAL MANAGER (PARKWAY TOYOTA) AND HE MENTIONED THERE WERE PROBLEMS WITH THE POWER DOORS. HE REFUSED TO COVER MY COSTS AS I DID NOT HAVE IT FIXED AT TOYOTA. I WAS NOT TOLD THAT THEY WOULD TAKE CARE OF IT IN THE BEGINNING. BOTH SLIDING DOORS FREEZING SHUT IN COLD WEATHER- PASSENGERS HAD TO GO OUT THE HATCH DOOR I HAVE HEARD OF MELTING ICE POOLING ON THE DOOR BUT NOTHING DONE TO CORRECT. WE RETURNED VEHICLE FED UP BY THIS POINT. TOO MANY RECALLS AND ISSUES FOR A TOYOTA. *TR

THIS HAPPENED ABOUT LATE 2006 TO EARLY 2007. I FIRST OBSERVED THAT ONCE IN A WHILE TURNING THE STEERING WAS STIFF AND THE WHEEL WILL NOT TURN BACK TO ITS NEUTRAL POSITION, AND THE CAR WILL OVER STEER. IT FELT LIKE THERE WAS NO POWER STEERING AND YOU COULD HEAR SOME SQUEAKING NOISE FROM THE STEERING. SINCE AT FIRST IT HAPPENS ON AND OFF DURING TURNING, EVERYTIME I TOOK IT TO THE DEALER, THEY SAID WAS NOTHING WRONG, IT WAS STILL UNDER WARRANTY AT THAT TIME.. AFTER DRIVING IT FOR A COUPLE OF MONTHS THERE WAS AN INCREASE IN THE INCIDENCE AND THE STEERING AT TURN WAS GETTING HARDER AND THERE WAS AND INCREASE IN OVER STEER THAT I WOULD HAVE TO GO SLOWER THAN USUAL TO AVOID OTHER VEHICLES. BY THAT TIME I BROUGHT IT BACK TO THE DEALER, AND THEY SAID THAT WAS SOME RUSTING AND CORROSION AT THE STEERING SHAFT AND HAD TO BE REPLACED AND BY THEN THE WARRANTY HAD EXPIRED. *TR

TL*- THE CONTACT OWNS A 2004 TOYOTA SIENNA MINI VAN. WHILE DRIVING AT 15 MPH THE CONTACT EXPERIENCED THE FOLLOWING FAILURE: INTERMITTENT VSC ACTIVATION AFTER STARTING THE ENGINE AND DRIVING STRAIGHT FROM A STOP POSITION. THIS FAILURE WAS ALWAYS ACCOMPANIED BY THE INSTRUMENT PANEL VSC LIGHT AND AN AUDIBLE WARNING BUZZER. THE CURRENT AND FAILURE MILEAGE WERE 47,000. *AK THE CONSUMER SATED THE ABS WOULD ACTIVATE. THE CONSUMER SOLD THE VEHICLE. UPDATED 03/30/07. *JB

THE DRIVER SIDE SEAT BELT SOMETIMES FAILS TO RETRACT. WHEN I PULLED THE BELT OUT, IT STAYED OUT AND WOULD NOT RETRACT. I INSPECTED THE AREA AND FOUND NO INTERFERENCE. THIS HAPPENED ON A SAT. I DROVE THE VEHICLE SAT. AND SUN WITH A FAULTY BELT. I CALLED THE DEALERS SERVICE DEPT. TOLD THEM THE PROBLEM BUT COULDN'T GET IN FOR A WEEK. IN THE MEANTIME, THE BELT BEGAN TO WORK AGAIN. THE DEALER SAID"BRING IT BACK WHEN IT DOESN'T WORK." I HAVE A PHOBIA NOT KNOWING WHEN THE SEAT BELT WILL FAIL AGAIN. THE VEHICLE IS A 2004 TOYOTA SIENNA. I PURCHASED IT NEW FROM THE SAME DEALER. CARMAX IN KENOSHA WI. I SENT THIS SAME E MAIL TO TOYOTA. *JB

REAR TAILGATE STRUTS BIND AND FAIL TO HOLD UP TAILGATE. *JB

VAN WAS PUT IN REVERSE AND IT ACCELERATED ON ITS OWN AND HIT CAR BEHIND, QUICKLY PUT IT ON DRIVE AND W/OUT PRESSING ACCELERATOR, IT SURGED FORWARD. LUCKILY THERE WERE BOXES BETWEEN THE VAN AND THE WALL. BROUGHT IT TO TOYOTA, SAID THEY FOUND NOTHING WRONG WITH THE VAN AND THAT THE WARRANTY WONT COVER. *NM

TL*- THE CONTACT STATED THAT WHEN HE OPENED THE REAR LIFTGATE OF THE 2004 TOYOTA SIENNA USING THE REMOTE CONTROL ACCESS THE GATE WILL RISE TO THE TOP AND IMMEDIATELY COME DOWN WITHOUT WARNING. THE CONTACT STATED THERE WAS AN UPDATED DOOR STAY REPLACED ON THE VEHICLE IN JANUAR 2006 UNDER WARRANTY. THE REAR LIFTGATE WILL ONLY LOWER WITHOUT WARNING WHEN OPENING USING THE REMOTE. THE GATE DID NOT LOWER WITHOUT WARNING WHEN IT WAS OPENED MANUALLY. THE CONTACT SPOKE WITH THE DEALERSHIP, AND WAS INFORMED THEY WOULD NOT REPLACE OR FIX UNTIL THEY RECEIVED SOMETHING FROM TOYOTA. THE FAILURE MILEAGE WAS 28200, AND THE CURRENT MILEAGE WAS 28400.*AK THE CONSUMER STATED THE REAR LIFT GATE SOMTIMES LOWERS WITHOUT WARNING DURING THE OPENING CYCLE. UPDATED 03/19/07. *JB