There are 4 stored owner reports matching the air bags & restraints leading-label group for the 2012 Volkswagen GTI in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 4 of 4 matching reports.
Open the full vehicle complaint log (all categories)My Air bag light came on. Plus all the controls on my steering column do not work, including the horn. I called the VW dealer. They knew exactly what it was. The Clock Spring. This happened in early May. I was told the part has been on back order for 6 months. The dealer does not have any cars to give me until the part comes in. I was told 6 other cars have the same problem This to me is a major safety issue. I HAVE to drive my car, and I am not comfortable with that.
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN GTI. WHILE DRIVING, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY. THE CONTACT TOOK THE VEHICLE TO VOLKSWAGEN NORTH SCOTTSDALE (LOCATED AT 7001 E CHAUNCEY LANE, PHOENIX, AZ 85054) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
THE CLOCK SPRING IN MY STEERING WHEEL HAS BROKEN/QUIT WORKING, VOLKSWAGEN REFUSES TO REPLACE IT UNDER THE RECALL BECAUSE MY VIN NUMBER WAS NOT FLAGGED DURING THE RECALL, THE AIRBAG LIGHT, ABS LIGHT, BRAKE LIGHT, AND TRACTION CONTROL LIGHT ARE ALL ON, MY MECHANIC DIAGNOSED IT TO BE THE CLOCK SPRING CAUSING THE ISSUE.
TODAY, WHILE BUYING A NEW CAR I WAS INFORMED OF AN OPEN PENDING RECALL ON THE STEERING WHEEL CLOCK SPRING. I HAVE HAD NO NOTIFICATION ON THIS AND, AS A RESULT I LOST ABOUT $2000 ON MY TRADE-IN. AREN'T COMPANIES REQUIRED TO RESOLVE ISSUES QUICKLY? I UNDERSTAND THAT THE PART AFFECTS RELEASE OF THE AIR BAG AND THEREFORE COULD BE SERIOUS. I BELIEVE VW SHOULD COMPENSATE ME FOR AT LEAST PART OF THE LOST VALUE.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.