2023 Volkswagen ID.4 Air Bags & Restraints Problems

I was backing out of an outdoor shopping center slot located at the end by the curb. I had to attempt this three times due to traffic and another car that was also trying to back out. On my third attempt, I hit the curb with my passenger rear wheel. When I changed gear to move forward, the ID4 jerked violently three times. At this point my hands were on the wheel and my feet were not on either the accelerator or the brake. Immediately after the third jerk the engine revved up and car took off. I tried to brake but was flying over 2 curb hit the road and flew over 2 more curbs with plants in the middle. The braking did not stop the vehicle. Coming up over the last curb the vehicle hit a parked car sending backward and it hit 2 more vehicles. No one was injured, since the vehicles were empty. The police did come and wrote an incident report, but not a police report because in California since it was property only they do not generate a report. However, this could have been fatal since people were waking about the parking lot. There were not any warning lights or messages. It has not as yet been inspected by by anyone . The car is available for inspection at a collision center. I am not sure which component failed and why it accelerated, or did not respond to the brake, or deploy the air bag upon impact.

Upon getting the car from the dealership, on second day of driving the car started showing a notification that I need to close my driver door and buckle up when I'd start the car with all doors closed and try to change the gear. The car would stall and show that on behind steering wheel display. Only upon buckling up the car would allow me to put it in Drive or Reverse. The notification would not come on every time. Took it to service and it's been there for a month. They cannot fix the problem. Telling me it has to do with seat belt and airbag sensors. I have been driving a loaner and it doesn't have that issue. Seeing many people describing the same issue in online forums.

I am writing to file a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding a critical safety concern with my recently purchased vehicle, a VW ID 4 model from 2021-2023. Vehicle Information: VIN: [XXX] Make: Volkswagen Model: ID 4 Year: 2021-2023 Date of Purchase: January 5th, 2024 Incident Details: On [XXX], I experienced a hazardous incident involving sudden acceleration when releasing the brake pedal as I was coming to a stop and pulling into a parking space. Despite the fact that the pedal was not fully released, the vehicle accelerated forward, colliding with another vehicle at an approximate speed of 40-50 MPH. Shockingly, neither the airbags deployed nor did the safety automatic braking system engage. The incident raised significant safety concerns, especially considering similar reports from other VW ID 4 owners. Actions Taken: I promptly took the vehicle to VW Marin Dealership in San Rafael, CA, where their report claimed no issues with the vehicle. However, further research on my part revealed that this issue is prevalent among VW ID 4 models from 2021 to 2023. Attached to this letter, you will find pictures of both vehicles involved in the incident for your reference. Request for Investigation: I urge the NHTSA to thoroughly investigate this safety issue with VW ID 4 models from 2021-2023. The potential risks associated with sudden acceleration pose a serious threat to the safety of vehicle occupants and others on the road. Identifying and addressing the root cause of this problem is crucial to preventing future accidents and fatalities related to this faulty vehicle behavior. Your attention to this matter is greatly appreciated, and I trust that the NHTSA will take appropriate action to ensure the safety of all motorists. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Airbag light is "on" and dealership stated that a driver seat sensor is not working. I assume this turns off the airbags. This puts the occupants at safety risk. This occurred approximately one week after I purchased the vehicle. I purchased the vehicle on April 17th, 2023. I took the vehicle to the dealership for repair and this safety critical part has been on order for 3-months. The dealership has prioritized the part but it is still on back order with no ETA from VW. VW should stop production at the factory and take a factory safety critical part for this vehicle that is under warranty. I contacted VW Customer Care and the dealership multiple times. No escalation has occurred.

I have never been in a car accident in my entire life. This was my first ever electric vehicle, and I really loved driving it for the one week I owned it before the brakes failed to stop it. On 03/31 I had to restart the software several times because it froze when i was trying to connect it to Apple Carplay, but it was fine the next day. During the crash, I had the brake collision assistance on, but unfortunately it did not assist me in trying to stop, even when I pressed down on the brake pedal completely. When I tried to turn the steering wheel, that had locked and I was unable to avoid hitting a sign and curb. The road I had the incident on is the one I take to work every day and I have never had an issue. There was no issues with the weather on that day ether. Not only did the brakes not work but the the brake assist failed, the collision avoidance system, the steering wheel locked, and the airbags failed to deploy. Both my left side tires became flat. If I would have known how unsafe this was, I would have never selected it in the first place. I chose this vehicle because I thought I would be safe and I wanted to save money on gas. I am so extremely terrified to drive this car and the dealership service center claimed there was nothing wrong with the car.