2013 Volkswagen Jetta Complaint Log

WHILE I WAS DRIVING, THE CAR SHUT ITSELF OFF. THERE WERE THREE SEPARATE INCIDENTS. THE DEALERSHIP KEPT THE CAR FOR TWO WEEKS AND RE-PROGRAMMED THE COMPUTER AFTER CONFERRING WITH VW. *TR

ENGAGING VEHICLE INTO FIRST FROM A STOP,WOULD NOT GO,IT WAS STUCK IN REVERSE FOR A MINUTE. FINALLY WENT INTO FIRST AFTER PLAYING WITH THE SHIFTER AND GETTING IT UNSTUCK. NEW CAR,VOLKSWAGEN IS PATHETIC. *TR

MY VEHICLE WHEN ENTERING TRAFFIC HAS A DELAY OF 1-2 SECONDS WHEN TRYING TO ACCELERATE FROM A STOP. WHEN I AM TRYING TO GET ON/OFF A HIGHWAY AND THAT DELAY HAPPENS, THE TRAFFIC HAS TO SLOW TO KEEP FROM HITTING ME AS BY THE TIME IT HAPPENS THEN SURGES, IT IS TOO LATE TO STOP. MY SPEED NEEDLE WAS SO INACCURATE AND BOUNCED SO MUCH I GOT A SPEEDING TICKET. IT WAS 14 MPH OFF. THEY REPLACED THE CLUSTER, BUT NOW BOTH THE TACHOMETER AND SPEEDOMETER BOUNCE ENOUGH TO NOT BE SURE YOUR SPEED. ELECTRONIC FAN STAYED ON FOR THE ENTIRE 90 MINUTES I WAS IN A COFFEE SHOP AFTER DRIVING ONLY 5 MILES AND HAD BEEN RUNNING AC. AC WHEN NOT ON FULL FAN WILL HAVE PERIODS OF HOT AND HUMID LIKE THE SYSTEM TEMPORARILY SHUTS DOWN, AND OF COURSE, THE CAR HOPS AND SURGES AT SLOW SPEEDS IN ADDITION AS YOU ARE DECELERATING WITH THE FOOT OFF THE ACCELERATOR, IT WILL JERK YOU DOWN AS IT SHIFTS DOWN. *TR

THE CAR COMPLETELY LOST POWER WHILE IN MOTION AND I HAD TO PULL OFF THE ROADWAY IN HEAVY TRAFFIC. THE DEALER TOLD ME THAT THE TDI (DIESEL) FUEL SYSTEM HAD A COMPLETE FAILURE AND IMPLODED INTO MANY VERY SMALL METAL PARTS. VW IS REPLACING THE ENTIRE FUEL SYSTEM, BUT NOT THE ENGINE. I BELIEVE METAL IN THE FUEL LINES IS CAUSE FOR A COMPLETE ENGINE REPLACEMENT AS THEY CANNOT PROVE THE CONTAMINATION WAS LIMITED TO THE FUEL LINES. THE CAR IS LESS THAN 4 MONTHS OLD AND HAS 5500 MILES TOTAL. *TR

I WAS TRYING TO MERGE ONTO HIGHWAY TRAFFIC AND WHEN I PUSHED ON THE ACCELERATOR THE CAR WAS UNRESPONSIVE. IT CREATED AN UNSAFE SITUATION WHERE I HAD TO SLAM ON THE BRAKES AND LET THE TRAFFIC PASS BY, THEN PUT THE CAR IN MANUAL SHIFT SO THAT I COULD ACCELERATE ENOUGH TO MERGE WITH TRAFFIC. THE INABILITY TO CONTROL THE SPEED OF THE VEHICLE DUE TO NO RESPONSE FROM THE ENGINE HAPPENS USUALLY AROUND SPEEDS OF 40 MILES AN HOUR. I HAVE NOTICED THAT THE CAR WILL BE IN 6 GEAR AT VERY LOW SPEEDS AND FAILS TO DOWN SHIFT WHEN THE GAS IS PRESSED. THIS RESULTS IN A LOSE OF POWER AND DOES NOT ALLOW ME TO SAFELY MANEUVER THE VEHICLE IN EMERGENCY AND NON-EMERGENCY SITUATIONS. *TR

I CONTINUE TO EXPERIENCE THE ISSUE OUTLINED IN COMPLAINT NUMBER [XXX]PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C (B)(6)., UNSAFE ACCELERATOR LAG GAS PEDAL DELAY NO RESPONSE, FROM MY VW JETTA. I AM TRYING TO GET A COPY OF THE SERVICE BULLETIN, TSB#01-13-14, NHTSA#10052336. EDMUNDS DIRECTS YOU TO ALL DATA DIY, ALLDATA.COM, TO GET TSBS. ALL DATADIY DOES NOT HAVE MY VEHICLE, 2013 VOLKSWAGEN JETTA, IN THEIR DROP DOWN LIST AND AS YOU WILL SEE IN THE ATTACHED EMAIL "THEY DO NOT HAVE THAT INFORMATION IN THERE DATABASE YET". SO I ASKED THEM FOR THE TSB 01-13-14, AKA NHTSA ID 10052336, FROM THE 2012 JETTA DATABASE, SINCE THIS TSB# SEEMS TO BE ASSOCIATED WITH MOST 2008-2013 MODELS OF VW JETTA, GOLF, RABBIT, BEETLE, EOS, CC, PASSAT, GTI, R32, TIGUAN, TOUAREG AND THE 2011 TOUAREG HYBRID. ACCORDING TO THE EMAIL REPLY FROM ALLDATADIY THERE IS NO SUCH SERVICE BULLETIN. WHEN DO THEY SYNC WITH YOUR SYSTEM? SHOULDN'T THEY HAVE THIS SERVICE BULLETIN. ATTACHED EMAIL: FROM ALLDATA SUPPORT FOR LOG ID:15679419 1 MESSAGE SUPPORT@ALLDATA.COM <SUPPORT@ALLDATA.COM> TUE, SEP 3, 2013 AT 1:30 PM TO: [XXX] REFERRING TO OUR CALL LOG ID:15679419 THANK YOU FOR CHOOSING ALLDATADIY.COM UNFORTUNATELY, THE INFORMATION YOU REQUESTED IS NOT AVAILABLE IN OUR DATABASE. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED. THANK YOU, ALLDATADIY SUPPORT TEAM ****************************************************************************************** THANK YOU FOR GETTING BACK TO ME. I AM LOOKING ONE SPECIFIC SERVICE BULLETIN NHTSA ID 10052336 OTHERWISE REFERRED TO AS SERVICE BULLETIN 01-13-14 I KNOW THAT THIS SAME SERVICE BULLETIN EXISTS FOR THE 2012 JETTA. IS IT POSSIBLE TO JUST GET A COPY OF THE ONE SERVICE BULLETIN. HOW MUCH WOULD THAT COST. THANK YOU SO MUCH.*JB

A TWO WEEK OLD 2013 VW JETTA BECAME STUCK IN REVERSE AFTER BEING IN PARK AND THEN I TRIED TO PUT IT IN DRIVE IN THE MIDDLE LANE OF AN EXTREMELY BUSY STREET IN BROOKLYN, NY. THE CAR WOULD NOT MOVE FROM REVERSE AND HAD TO BE TOWED AWAY. I HEARD FROM OTHERS THIS IS A KNOWN DEFECT AND I WANT TO KNOW WHY IT IS NOT A REGISTERED RECALL WITH NHTSA AND WHY I HAD TO EXPERIENCE A LIFE THREATENING SITUATION FOR A KNOWN DEFECT. I AM NOT SURE IT WILL BE FIXED AS IT IS CURRENTLY IN THE VW SERVICE CENTER. *TR

JETTA HYBRID. LOSS OF TRACTION WHILE ASCENDING STEEP DRIVEWAY. NEVER HAPPENED BEFORE EVEN WITH ANOTHER HYBRID. *TR

BASED UPON MY OWN PERSONAL EXPERIENCE AND OTHER OWNERS COMMENTS FOUND ON THE THE WEB, THERE APPEARS TO BE AN ISSUE WITH VARIOUS EXHAUST LEAKS ON LATE MODEL JETTA TDI'S WHICH ALLOWS DANGEROUS DIESEL SULFUR FUMES TO ENTER THE CABIN. *TR

APPROACHED TRAFFIC LIGHT (WHICH WAS RED). WHEN LIGHT CHANGED, ATTEMPTED TO MAKE A LEFT TURN. NO POWER FOR ABOUT 3 SECONDS, THEN ACCELERATED THROUGH THE LIGHT AND ALL WAS NORMAL. NOW HAVE ABOUT 1500 MILES ON THE CAR AND SIMILAR SITUATIONS HAVE OCCURRED. ESTIMATED THAT WE HAD ABOUT 15 REPEATS OF THIS PROBLEM. DEALER FOUND NO CODES AND COULD NOT REPEAT THE PROBLEM. DEALER SAID WE WOULD HAVE TO WAIT UNTIL A CODE WAS RECORDED BEFORE THEY COULD DO ANYTHING. PROBLEM OCCURRED TWICE WITH A COLD ENGINE AND THE REST OF THE TIME WHEN THE ENGINE WAS THOROUGHLY WARMED UP. FEEL THAT THIS IS A SAFETY PROBLEM AND SOMETHING MUST BE DONE. WE COULD MAKE A LEFT TURN INTO APPROACHING TRAFFIC AND BE STALLED IN THE MIDDLE OF THE INTERSECTION.. AM AFRAID TO HAVE MY WIFE DRIVE THE CAR. *TR

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS A DELAY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AND IT WOULD ENGAGE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES AND THEY INDICATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES. THE FAILURE MILEAGE WAS NOT AVAILABLE.

A COUPLE OF WEEKS AFTER BUYING THIS NEW VEHICLE I NOTICED THAT HUNDREDS OF FOGGY LOOKING SPOTS WOULD APPEAR IN THE REAR WINDSHIELD AT CERTAIN TIMES OF THE DAY. WHEN THESE SPOTS APPEAR IT IS ALMOST IMPOSSIBLE TO SEE OUT OF THIS WINDSHIELD OR INTO IT . THIS USUALLY HAPPENS AROUND DAWN AND AROUND DUSK THOUGH IT HAS HAPPENED AT OTHER TIMES OF THE DAY ALSO. I HAVE PURSUED HAVING THIS PROBLEM RESOLVED BY CONTACTING THE DEALER SEVERAL TIMES ONLY TO BE TOLD IT IS BECAUSE OF THE WINDOW BEING POLARIZED AND THAT THE WINDOW IS UP TO MANUFACTURER SPECIFICATIONS. PRETTY MUCH THEY HAVE TOLD ME, TOO BAD THAT'S THE WAY IT IS. I HAVE EXPRESSED TO THE DEALER AND TO VOLKSWAGEN OF AMERICA THAT THIS IS A SAFETY ISSUE DUE TO THE FACT THAT YOU CAN NOT SEE OUT OF OR IN THROUGH THE WINDSHIELD WHEN THESE FOGGY SPOTS ARE THERE. AFTER MONTHS OF TRYING TO GET THEM TO AT LEAST ACKNOWLEDGE THERE IS A PROBLEM THEY FINALLY SENT AN EXECUTIVE DOWN TO LOOK AT THE PROBLEM. THEIR LAST TIME I HEARD FROM THEM, THEY SAID THEY WOULD TINT THE REAR WINDSHIELD SO THAT I WOULDN'T SEE THE PROBLEM. TO ME THIS DOES NOT MAKE ANY SENSE. IF YOU TRY TO COVER UP THE PROBLEM YOU DO NOT SOLVE THE PROBLEM. I FEEL THAT THEY ARE TRYING TO COVER UP A MANUFACTURING PROBLEM AND IGNORING SAFETY ISSUES. I DON'T KNOW WHO TO TALK TO OR WHERE TO GO FROM HERE WITH THIS PROBLEM. IT SEEMS AS THOUGH I AM GETTING NOWHERE WITH THEM. I AM READING ABOUT OTHERS WITH THE SAME PROBLEMS IN VW FORUMS ON THE INTERNET AND AM SURE THERE MUST BE OTHER COMPLAINTS ABOUT THIS PROBLEM AND AM WONDERING IF OTHERS HAVE SENT COMPLAINTS INTO THIS DEPARTMENT ALSO. ANY HELP WOULD BE APPRECIATED. *TR

WE JUST BOUGHT A NEW 2013 VOLKSWAGEN JETTA SPORTS WAGON WITH DIESEL TDI ENGINE AND DSG TRANSMISSION. DRIVING THE CAR HOME FROM THE DEALER THE TRANSMISSION FAILED AT 110 MILES ON THE ODOMETER. IT HAS BEEN TOWED TO THE DEALER AND THEY TELL ME THAT THE MECHATRONIC UNIT HAS FAILED. THE SYMPTOM OF THE FAILURE WAS THAT THE TRANSMISSION SEEMED TO SHIFT INTO NEUTRAL WITH NO NOTICE AND THE CAR HAD SEVERALLY REDUCED POWER AVAILABLE (LESS THAN 10 MPH). RESEARCH ON THE INTERNET SHOWS THAT VOLKSWAGEN HAS HAD PROBLEMS WITH THIS BEFORE. IT SEEMS VERY SERIOUS TO ME TO HAVE SOMETHING LIKE THIS FAIL ON A BRAND NEW VEHICLE. *TR

DSG TRANSMISSION ISSUES: WHEN MAKING A LEFT HAND TURN ACROSS TRAFFIC, I COASTED UP TO THE LIGHT WHEN IT WAS MY TURN, THEN I PRESSED THE ACCELERATOR AND THE CAR HAD NO POWER. IT CROSSED THROUGH THE INTERSECTION AT APPROXIMATELY 1 TO 2 MPH. IT TOOK 5 TO 10 SECONDS FOR THE POWER TO RETURN. IT FELT LIKE IF YOU ARE DRIVING A MANUAL TRANSMISSION AND HAVE THE CAR IN 4TH OR 5TH GEAR WHEN TRYING TO START MOVING. THIS HAS HAPPENED AT QUITE A FEW INTERSECTIONS. ALSO IT HAPPENED WHEN I WAS ACCELERATING THEN HAD TO RELEASE THE ACCELERATOR DUE TO A VEHICLE SLOWING IN FRONT OF ME, I RE ENGAGED THE ACCELERATOR AND THERE WAS NO POWER FOR 5 TO 10 SECONDS. *TR