2019 Volkswagen Jetta Complaint Log

I was driving the vehicle late at night, absolutely no traffic in the area. I love in South Dakota so it was cold. I turned on the rear defrost and after only a minute of having it on, the entire back windshield burst out of the car. No rocks, no traffic no people. There was a loud bang and the entire window blew out of the vehicle

The contact owns a 2019 Volkswagen Jetta. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The contact was able to jumpstart the vehicle, after which an error start and stop message was displayed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V604000 (Electrical System). The VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 45,000. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Starter System Faulty light came on. I believe there's an issue with the VW Jetta's starter system and A/C actuator.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. The low battery warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V604000 (Electrical System); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was 18,000.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at various speeds, the vehicle suddenly turned off. During the failure the message "Ignition Switch Failure" was displayed. The cause of the failure has not yet been determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V604000 (ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 90,000.

1. Was rear ended on [XXX]. The air bag in my vw jetta 2019 did not deploy. The car is currently at the Ritchey Automotive 5320 I-55 North in Jackson, MS... It is available for inspection upon request. 2. No. 3. No. The car was sent to the collision center for rear bumper repair and cosmetics. 4. No. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint

Both times the shut down occurred it was over 80 degrees in the car at least. At least a week ago and then yesterday October 22nd. The car would start like normal but a few seconds later it would say "Please check the starter system" and then all the electricals would go out no ac, nothing on the dash, all the speedometers down to 0, but the car would still be running. But if you were to cut the car off you would just get the starter system message and it wont turn back on. The first time I took it to a mechanic and they couldn't find anything wrong, the next day I took it to VW and they also couldn't find anything in their inspection. I see the recall #23v604 and it sounds pretty similar to what's happening.

Starter system faulty message. Car shuts off when it gets warm. Shut down while driving on interstate.

Unknown, there has been no remedy for this recall for more than a month

The contact owns a 2019 Volkswagen Jetta. The contact stated that while her husband was driving approximately 30–40 MPH, the vehicle stalled. The instrument cluster was blank. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

My 2019 VW Jetta runs well, but recently there are two safety incidents cause my deep safety concerns. 1)9/20/2023 around 12:15 pm, I parked my VW Jetta in front of Wells Fargo. When I put shifter in reverse, tried to backwards out of the parking lot, suddenly the car lost control and kept rolling forward, there was a deep ditch in front of my car, but the car kept rolling forward. I was very scared. I drove the Jetta to nearby VW Princeton and asked a technician to check the Jetta and find out the system defects, but the technician scanned the Jetta and couldn't find any problems, then suggested to schedule an in depth diagnostics into the Jetta to address my incident. 2) 9/26/2023, around 9:00 pm, I was entering a gate, entered the code, suddenly my car couldn't go forward or backwards, the engine stopped working, the car screen then showed: "Please manually start the engine." After I turn off and then turn back the key again, the engine started. I have texted the Service Advisor at VW Princeton about the new insident today. I would like to report the above two incidents to NHTSA for investigation. Thank you!

On hot days, has happened multiple times. At parking lot, car did not turn on first two attempts, finally when on, then electrical shuts off. Starter system faulty message service vehicle. Stuck key in and out, several attempts: Got car to turn on. Moved it to shade as electrical shut off. Once cooled turn back on. Other instance, while driving on highway the dasboard, gauges, electronics info system shut off. AC and Engine remained on. No turn signals availability. Happened during day time; I assume brake lights not working either. Pulled over, called dealer, said it's safety feature Temp Sensor when its hot outside car will shut off. Issue for months now. Prior to this P Position message yellow triangle exclamation point. Shifter moved bach and forth along with turning key ignition several time ( cooler weather period). May or may not be related. Service engine soon pops up. The Car always has oil changes, antifreeze, and filters up to date. Car has new battery. Alternator is working properly. No indication its the starter. Still having issue. I had car towed to VW dealership as I read about recall. Misunderstanding, they will not work on it as recall is not active. Key Ignition Switch: no solution status. I had car towed because the associate at VW stated it would be worked on and recall set for October 2023 to be honored. The solution is not to have car remain in shade, or wait for recall to be active. VW must be awareof issue: temp senor, ignition key switch/system and possible shifter. Not safe to at all. Cars can hit you during this event with no brakes, sometimes shuuting off or be left stranded.

While driving car ignition shuts off. Gas and breaks still work, but no lights, no speedometer, nothing else, ignition completely off. Has happened on 5 different occasions on days the temperature is 90 degrees. Volkswagen dealership aren't able to fix it.

205/60 R 16 I was driving on the Loop 101 South in Scottsdale, Arizona going highway speeds when I heard my passenger side rear tire explode. There were no preceding warning lights or tire pressure warnings before it happened. I pulled over and say that the sidewall blew out on both sides. There were no puncture marks on the tire that would have caused the blowout except for the sidewall failing.

Car stalled out while driving, restarted, car said, "check starter system". Restarted again, engine stayed running, no lights at all (brake, headlight or tail light), however the hazards still seemed to work.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds the instrument panel displayed the message "Stop Vehicle”. The contact had approximately 2 minutes to turn off and restart the vehicle before all electrical functions failed, causing the vehicle to stall. If the contact was unable to restart the vehicle in a timely manner, the vehicle had to be towed. The contact took the vehicle to a certified mechanic who determined that the ignition switch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 35,000. VIN tool confirms parts not available.

Car engine stalling while driving and failure of the EPS/EPC light comes on When attempted to start the car warning start stop system malfunctioning unable to start at times

The open recall on my vehicle regarding the ignition switch and polyfuse presents a serious safety risk to me and others on the road. The potential for engine stalling and electrical system failure creates a dangerous situation that could lead to accidents and injuries. Therefore, addressing this recall promptly and having the necessary repairs or replacements done is crucial to ensuring the safety of all road users.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds the main computer screen displayed a warning advising the driver to pull to the side of the road due to the vehicle ready seize. The message also stated, "Check the starter". The main computer screen went completely black, and the vehicle stalled as a follow up. The vehicle failed to start after several attempts. The contact stated that the vehicle would start but cut off almost immediately. The vehicle started after approximately 30 minutes. The vehicle was taken to a certified mechanic who was unable to find the cause of the failure. The vehicle was taken to the dealer who was unable to find the cause as well. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 78,000. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I had a recall on a fuel pump in the previous years. After that, if I was trying with about half a tank of gas and let’s say speeding up to get on the highway, the car EPC light would come on and say can’t go over 4000 rpm . Then my car would speed would be so slow. I told the dealership about this before. Heard nothing. It is dangerous because I can’t speed up going onto the highway. Now this it happens when the gas is a lil more than half a tank. My car will slow down when speeding up . Almost feels like a jerk back and sounds like it. Sounds like something is gonna break and drop out of my car. I try to keep my gas up to avoid this but mostly I can’t. Ever since the pump got repair and covered by warranty/recall.. this is what happens. I slowly have to accelerate and speed up my car . Now I have a canister purge leak from a hose crack and I have read recalls but it doesn’t have my affected. I believe all of this goes together and the dealership should be paying for this. Also, the EPC light does turn off once I stop somewhere and turn the car off and I turn it back on without even refueling the tank

The recall was in August 2023. I was told the part was not in yet. I recently tried again. Still no part in and it’s going on November 2023. I have gotten the run around, my calls go unanswered, no one available to talk to. No one knows what’s going on with this recall from the dealer service supervisor to VW recall to VW customer service.

Ignition gets very hot, when I put the key in the ignition, it also gets very hot, car will run for a minute or so and then lose power. The car shut off could be very dangerous if going down the road. Warning to check starter system came on.

Starter Ignition failed on my screen as a turned on a street with oncoming traffic. Car shut down and engine stayed on. Has been happening when my car is sitting in the heat.Going to the dealership to get it diagnostic tomorrow.

While driving the 5 miles to the store, we got half way there and an error stating "check starter system" and to find a safe place to pull over. The cars engine remained running, allowing us to get to a grocery store parking lot, but all other mechanical instruments died. Screen backed out. Not able to see speed, non use of signal or break lights. After sitting in the parking lot for a few minutes, we tried starting the car up again. It started back up with no issues. We decided to try driving it back home to see if happened again. After about 2 miles of driving, the same error and screen black out happened again. We were able to safely get home, taking back roads to avoid traffic. Extremely unsafe to not have working tail/break lights or even a speedometer. Since my mechanic was already closed for the day, we looked online to see if we could troubleshoot. Finding this is a known issue and many people arrive reporting heat seems to trigger the issue. It was 103 out yesterday. This is my teen son's first car. We have only had it a couple months and this is the first time this had happened. It's also the first time it's been THIS hot (if that is in fact a factor to this issue), since having the car. I can't believe how many complaints there are for this same exact issue, yet VW is not recalling this. This is a huge safety concern. Very disappointing that my kid saved his money for this car and now it is going to have to sit parked, till we can get it addressed, because I will not allow a new driver to be in this vehicle. Dangerous!!

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the instrument panel independently powered off and the engine was still running. The contact turned off and restarted the vehicle and the ignition system failure warning light was illuminated. The contact stated that the failure had occurred three times. The vehicle was taken to the dealer however, the failure was not duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,500.

While driving, ignition shuts off. Vehicle relays “ignition off” message. Has only happened on 85+ degree days while car is in the sun. No mechanic has been able to diagnose and fix the issue

When the 8-speed automatic transmission attempts to shift from 3rd to 4th gear it will slip into neutral causing the engine to redline at maximum RPM. The accelerator pedal does not function and poses a serious safety issue. The vehicle will unexpectedly stall when the auto start stop is used and intermittently requires you to shift into park and restart the engine. The transmission also has difficulty shifting into reverse and puts the vehicle in neutral until it slams into gear.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving approximately 30-35 MPH, the vehicle failed to accelerate as needed and stalled. The voltage 1200 message was displayed. The check engine warning light was illuminated. The vehicle was jumpstarted. The vehicle was taken to an independent mechanic, who tested the battery and informed the contact that the battery failed to register. The vehicle was towed to the local dealer, where the battery was replaced. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 23V604000 (Electrical System). The failure mileage was approximately 88,822.

Car shut off while turning left. Display says check starting system. Car restarted

On hot days in the summer, when I start driving the car, a notice that states “systems start failure” appears. The air conditioning turns off. The speedometer turns off. The brake lights don’t work, and the turn signals do not work. The car still drives, but due to the brake lights turning off and turn signals not working, I believe this poses a safety risk to myself and others. I believe this to be an ignition switch problem, as many others have stated online that getting a replacement for the ignition switch has solved the problem. The problem has been reproduced by a service center. The problem has not been inspected by the manufacturer, police, insurance representatives.

When vehicle would be in heat of over 80 degrees, car would start, I would start driving, then an alert saying “Check Starter System” would occur and all electrics would shut off. Couldn’t use turn signals or anything. Happened a few times and my car would sometimes even shut off completely if it occurred as I was stopped/at a red light. Took it to a mechanic that said it was the ignition switch/relay that was overheating and causing the problem. So original ignition switch on the car was the problem while under warm weather.

refueling problems - early stopping of gas station fuel nozzles - then the fuel would spillback on me during the refueling at the gas station 4/10/2023 - early stopping of gas station fuel nozzles - remove and replace leak detection pump - evaporative emissions system and leak detection pump 7/27/2023 - continued early stopping then fuel spillback (very dangerous situation) during refueling - remove and replace gas tank - problems have not returned

While driving the Please “check starter system” error and “ignition switch error” popped up and the dashboard died , AC died, no brake lights, no speedometer but the car kept running. There is no check engine light. I live in Texas where temperature is 105+ which could be the reason. This only happens if my car is sitting in the sun for hours, verses me driving it in the morning and then throughout the day. This is dangerous because I was on a busy highway, and should be a recall.

My VW Jetta 2019 car just stopped twice with “Check Starter System” error and failed to turn on right in the middle of the road which might have lead to some serious accident. Once on a light the steering and brakes both got locked and all the electrics (dash, radio etc) shut off and so had to somehow safely get on the side of the road and had to use the handbrake abruptly to stop the car which was a difficult situation. Tried turning on the engine again but it kept on giving me “CHECK IGNITION” switch and “STARTER SYSTEM” errors and all the electrical parts turned off including the engine. It could have been a fatal accident and calls for serious service negligence on VW part. I see so many complaints in different forums for the same ignition switch and electrical failure on 2019 VW Jetta models but never a recall from VW to fix the issue. That’s a big lapse in safety issue and Volkswagen should be sued for neglecting such life threatening damages which might lead to severe consequences like a fatal accident if car stops with no proper warning beforehand.

The ignition switch for my 2019 Jetta randomly went out, while driving the vehicle in the middle of summer, temperature on dash read 111, I'm assuming this caused the ac and radio to go out, as well as the speedometer and other tracking system's on the dashboard to display as if the car was not on when the engine was still running. I have read online in several places that this is a common issue for the 2019 Jetta's and at this point the ignition switch failure should be treated as a recall.

“Please check starter system “ error popped up and the dashboard died , AC died but the car kept running saying please drive to safety

My car started fine, but turned off in the middle of my drive. I live in Las Vegas, NV so the extreme heat and a faulty car is very dangerous. There has been many issues with the ignition switch on the 2019 Jettas. Unfortunately the switch is on backorder.

Door lock actuator is breaking and it’s a hit or miss on locking the door.

There has been a recall out on my vehicle for the past 6 months. Previous to this recall being announced by Volkswagen I had issues with my vehicle starting, the dealership determined it was the ignition switch and replaced it out of my pocket. Since this recall being out I have noticed the same issue starting to come back. I have been in person to my local dealership and spoken to many managers as well as waited HOURS trying to contact VW Corporate. I have exhausted all ends and ultimately VW has put me into a position where my vehicle is no a reliable car to drive on day to day life having responsibilities. They have stated that I can have the current issue fixed (the recall) but it will be replaced with the same part and come out of my pocket as well as saying that I will run into this issue again until VW Corporate has come out with a solution and so far it has taken 6 months. I have waited patiently, as we all know, as time goes on the issue is progressing. My local dealership keeps trying to get me to trade in my vehicle but I should not have to take more money out of my pocket when this is a RECALL to begin with.

Driving at 30 mph in 100 degree heat, a/c shut off, and a "check the starter system" warning appeared on my display. The temperature gauge flattened to cold as well.

I had been having issues with car turning off while I was driving, at times leaving me stuck at a red light or stop sign. I’d get a warning on my car that said “Please check the starter system”. At times, my car wouldn’t start at all. This issue had been happening since around March 2023 and it’s the end of July 2023, my car stopped turning on completely. I have not been able to use my car. A recall was issued for the problems I had been having in September 2023. I haven’t been able to use my car in almost 6 months

Car shut off but still running while driving. Check the starter system came on. Did it twice. Not sure because of heat but dash board and a/c shuts off but car still running.

Hot day (~107f), car started fine but after a mile of driving ALL ELECTRICAL systems appeared to STOP with the following error: "Starter System Faulty. Please Service Vehicle." The engine kept going, and the car was driven home (with no signals, speedo, air conditioning, lights etc.) If this had happened in a more demanding situation (e.g. weather, night or traffic) there could have been an accident. There are numerous threads online about this happening to 2019 Jettas in hot weather, and the ignition switch being blamed. I recreated the issue in the heat of the day, but the car worked fine later on when the day cooled down.

When it's really hot outside my car while just shut off while driving. Then I get a "Please check the starter system" message. The radio,ac, and eveything electrical turns off as well. This is the second time it has happened in a month.

When the vehicle gets hot, above 85 degrees Fahrenheit the electric system including, speedometer and other internal lighting as well brake lights and turn signals completely stop functioning. Windows and locking system is also affected. The engine remains on. But if the car is turned off, it will not turn back on.

Left my work parking lot and my jetta said there was an ignition problem and “starter system failure”. Then all electronics systems went dark but the engine kept running, until I came to a stoplight and stopped. I pulled over and turned it off. Then restarted. This is VERY DANGEROUS