2019 Volkswagen Jetta Complaint Log

Engine started and running but no lights on dashboard ac and signals not working even windows not rolling Message displayed as check starter system

As I was driving the vehicle the car just randomly shut off. It turned off the air conditioning and wiper blades as it was raining. It said to check starter system or ignition system or something like that. I recently had the software update recall done at the dealer also had a new battery installed by the dealer between two days. Also said something about checking the key battery. It has happened on two separate occasions this week alone.

The ignition switch for my 2019 Jetta randomly went out, while driving the vehicle in the middle of summer, this caused the AC and radio to go out, as well as the spedometer and other tracking system on the dashboard to display as if the car was not on when the engine was still running. I have read online in several places that this is a common issue for the 2019 Jettas and at this point the ignition switch failure should be treated as a recall. Volkswagon service initially diagnosed as faulty battery which did not resolve the issue and the same thing happened 7 days and $300 later. I was able to find the issue with a quick google search.

My 19 year old was driving down the road and all electrical systems in the car shut in the car and told her to check starter system.

Vehicle at 40,000 miles needs a clutch repair. I have owned a standard vehicle my whole life and never had this issue. Looking online there are tons of reports of others having the same issue and Volkswagen not saying there is an issue.

Passenger side daytime running light LED has gone dim. This reduces the visibility of the vehicle in daytime conditions. The dealer has confirmed that the light is bad but the manufacturer says since there is no active recall for it, it is not covered.

Car turns off with a message relaying on the screen “please check starter system”

Only on days where I leave my car in the direct heat under the sun for a few hours I go to get in and start and it starts up at first and then the dashboard displays "check starter system" soon after all the electrical work in the car shuts down and doesn't turn on again until the car cools down or when the sun goes down. I live in phoenix where it's hot everyday so this issue is happening frequently with my vehicle.

A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying “please check starter system”. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there’s “no issue” with the car because it won’t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I’m terrified to drive it for safety reasons, and I don’t have money to take it in anywhere. I’m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.

When interior gets hot, check starter system message displays and all gauges, air conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the contact smelled a strong gasoline odor inside the vehicle. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

When interior gets hot, check starter system message displays and all gauges, AIR conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.

Ignition system (available for inspection upon request) malfunctioned, which disallowed the engine from starting. After multiple attempts, the engine started and I was able to drive and indicate turns, but there was no dashboard display such as speed, gas level, etc. Since the first incident, this has happened 3 times. At one point while driving with no screen display, I forgot to turn off the option for the engine to stop when the car has come to a complete stop. When I stopped at a light, the engine stopped and I was unable to get it to start again for several minutes, causing me to block traffic. There was no warning prior to the failure, just beeping and a screen notification while it was failing. The problem has not been replicated/confirmed, and the vehicle has not been inspected since the issue began to happen. Each time this failure happens, it is during a hot day after the car has been parked in direct sunlight.

My 2019 Volkwagen Jetta Sunroof shattered, while I was driving on the highway. It sounded like a shotgun sound, when it happened. I've only owned this car for 2 years. Also, I only drive 60 miles per hour, never any higher. Thank you, [XXX] Downers Grove, IL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving down the highway and received a “starter system failure” message. All electronics in the car shutoff. Engine continued to run normally.

Driving my car in 85+ degree weather and an alert came on that said “check starter system,” “find a safe place to park,” “ignition shutting off.” My car shut off on the highway. A quick google search found that hundreds of people with 2019 jettas were having this exact same problem. This issue has now happened twice with my car, both when temperatures exceeded 85 degrees.

Car stalled and turned off after a red light turned green and pressed on the gas pedal. Error message popped up: Error: Start-Stop System. The red triangle with exclamation point symbol appeared. The check engine light has been on since. I had to immediately put my hazard lights on, put the car in park, press the start button to turn on again. It happened again immediately afterwards when the red light turned green again. Thankfully I was able to pull over safely. Will be sending the car to VW dealership tomorrow to be serviced to diagnose issue.

I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

When the car sits in direct sunlight and the interior temperature raises above 100F, the car will start and all is well for a minute or so and then the ignition fails. Dash says check starter system and all gauges, clusters, infotainment system, interior and exterior lights turn off. The car thinks that it is off electronically but it still runs, shifts, and drives. Attached photo was taken after I left home, traveling on highway at ~55mph.

The contact owns a 2019 Volkswagen Jetta. The contact stated that the front driver’s and front passenger’s side seat belts failed to remain buckled while driving with the seat belt warning light illuminated. The vehicle was taken to the dealer who confirmed that the failure was a manufacturer’s defect. The contact was provided an estimate for the repair. The manufacturer was also notified of the failure and informed the contact that the part was not covered under warranty or recall. The vehicle was not repaired. The failure mileage was 75,000.

When weather is warm and interior heats up car will shut off by itself and a message saying "Ignition switch off, safely stop the vehicle," followed by "Starter system faulty, please service vehicle" appears. Vehicle must cool down before it runs normally.

The Car lost all electrical components, gauges, turn signals, and possibly break lights while in operation. If I had been unlucky, I could have been rear-ended or ended up in an accident if my brake lights were not working and I could not tell how fast I was going. First, the car dinged and said "Please check starter system" while I was downshifting while coming to a stop. The engine remained running, but I lost all gauges, dashboard lights, cabin controls, and turn signals.

While driving my vehicle to a town 20 minutes away, as I was exiting the highway my vehicle turned off completely. Gave a “Ignition switched off, Please stop safely” message and shortly after popped up a “Please check starter system” message. This was on a fairly hot day. I was able to pull over, let it cool off and drive back home. I called the Vorderman Volkswagen in Fort Wayne Indiana and they told me the issue was my battery, paid $500 for a new battery. 3 weeks later on May 12th as I’m driving home from work, my vehicle turns off again and gives the same messages. At this point I’m very irritated because I explained to the dealership what I believe it is because MULTIPLE others have had the same issue and they ignored me. I’ve tried to explain to them this second time that it has something to do with the ignition switch but they keep telling me “nothing is wrong” they want to give my vehicle back unfixed and I feel very unsafe driving something that turns off while I’m driving it and doesn’t work unless it’s cooler outside.

THE CAR WILL JUST SHUT DOWN. IF THE CAR IS PARKED IN THE SUN IT WILL JUST RANDOMLY NOT START. SINCE THE TEMPATURES OUTSIDE HAVE GOTTEN WARMER IT HAS NOW DONE 3 TIMES: THE CAR WILL START FINE AS I AM DRIVING THE ELECTRICAL PANELS AND EVERYTHING SHUTS OFF BUT THE GAS STILL WORKS AND THE CAR SAYS CHECK STARTER SYSTEM. MY 16 YEAR OLDS DRIVE THIS CAR. THE INSTRUMENT PANELS ALL TURN OFF. THE CAR HAS ALSO SHUT OFF THE ENGINE WHILE IN MOTION THIS IS VERY DANGEROUS. THE CHECK ENGINE LIGHT DOESNT SHOW AND BECAUSE IT IS RANDOM MY MECHANIC CANNOT FIND THE MAIN PROBLEM AND PARTS RELATED TO THIS ARE SOLD OUT WITH VW DUE TO IF YOU LOOK EVERYONE IS HAVING THIS ISSUE. SOMEONE IS GOING TO DIE PLEASE. MY CAR HAS SERVICE RECORDS JUST 50,000 MILES AND ITS BEEN AN ON GOING ISSUE FOR AWHILE. WE CANT TRADE IT IN FOR FINANCIAL REASONS BUT HAVE TO DRIVE IT. MY HUSBAND AND I HAVE OUR KIDS DRIVING OUR HYUNDAI AND WE DRIVE THIS JETTA CAUSE I WOULD RATHER IT SHUT DOWN IN THE MIDDLE OF AN INTERSECTION WITH HE OR I DRIVING THAN THEM. PLEASE THIS JETTA WILL KILL THE DRIVERS, PASSENGERS AND WHOEVER CRASHES INTO IT WHEN IT KEEP SHUTTING OFF. IT HAS BEEN AT THE SHOP FOR A WEEK AT A TIME AT TIMES TRYING TO FIX THIS

At ~44,000, in a vehicle we bought 3 months earlier from OffLeaseOnly, the clutch burned out and the car ceased forward propulsion on a deserted country road driven by a very experienced manual car driver who had not burned through a clutch in his driving career. There were no warning lights. It put three people at risk. OffLeaseOnly - had done a full inspection AND stood behind their sale by paying for the new clutch assembly. The clutch and associated mechanism was fully replaced by 12/17/2021 by Niello VW. Vehicle was driven from January - August by same driver. There were occasional clutch burning smells but mechanical inspection did not reveal any issue. The car was not driven regularly from Sept - March 2023. Prior to our daughter driving it starting at the end of March, we had it reviewed by a local mechanic who found no issues with the vehicle. At ~54,000 miles, on May 10, the vehicle was being driven on US HWY 280 between San Carlos and Redwood City, CA. Suddenly, the vehicle would not shift and would not go above 40 mph. The very new driver was able to successfully maneuver to the shoulder and bring the car to a stop. Her safety was definitely at risk as 280 is a congested, fast moving highway where the average speed is 75 mph. The clutch was burning. CA HWY Patrol pulled the car to a park in Woodside where it was collected by a flatbed and brought to Boardwalk VW. Once again, the clutch is completely burned out. Boardwalk VW is tearing down the transmission to see if there is a cause for the multiple clutch burnouts. We have multiple manual vehicles - this is only happening with the VW Jetta. I’ve driven manual cars since 1987 and this has NEVER happened with any of them. We are awaiting Boardwalk VW assessment of the cause. There were no warning lights. There were no symptoms of the problem until the car ceased to operate. Both times, we have brought the car to a VW dealer for inspection and repair.

The purge valve and hose assembly for the EVAP system has failed and is leaking gas fumes into the cabin.

When my car gets hot from the sun it turns off my whole electrical system in the car including my radio and speedometer

The windshield cracked while car was sitting in my driveway. At 8:30am it was fine. At 3pm there was a very large crack. No mark from rock, pebble or object of any kind is present. Car is available for inspection. Safety put at risk should the crack cause a weakened windshield to fall out of frame. No inspections have been performed yet.

I know there is a Shift Lever Micro Switch Recall for the Volkswagen Jetta up to the year 2018. My car is the 2019 model and I am getting the error message for this issue. Can the recall be expanded to include the 2019 model? For now, I am setting my parking brake to keep my car from possibly rolling when I park.

Vehicle parked under the sun, temperature reaching 85 degree, hotter inside the cabin. Vehicle started with no issues but "Check starter system" warning comes up and all the electrical component shut off its power, including all the gauge in the dashboard and radio. Headlight is not working as well after few min. Car drives (manual transmission) with no issues. When the car is placed under the shade/cools down, shows no problems. Some of owners reported the faulty ignition switch, part number 5Q1-905-865-A. Google search of "2019 Jetta check starter system" results in multiple complaints. The part in question is in national back order, suggesting the issue is more wide spread.

The car has an active grill shutter vulnerability where it could be damaged easily by snow and or rain while driving the vehicle It malfunctions, and according to internet traffic, it seems to malfunction often. To repair/replace this small motor THE ENTIRE FRONT BUMPER/GRILL assembly needs to be removed. It is not an easily repaired item outside of the dealership. And the cost to replace including parts and labor is about $1300 estimate for a simple shutter motor. This is not fair to the owners of these VW vehicles.

On my 2019 Volkswagen Jetta I am having the same issue that the recalled Volkswagen Atlas SUV's are having. When the car is running I get a Air Bag error on my dashboard and the Air Bag turned off light stays on. This also happens when a passenger is seated in the front passenger side seat. It doesn't happen all the time but has about 5 times in the last couple of weeks.

As I was driving on the highway 101 in Bay Area California, suddenly the sunroof glass exploded and the fragments were deposited on the under cover. No weather related issues at the time. Did not feel any debris hitting the car either. Seems like a manufacturing defect. Vehicle still under warranty.

Unknown

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 20 MPH, the vehicle lost electrical power; however, the engine remained running. There were no warning lights illuminated. The contact stated that the “STOP Safely” message was displayed. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 80,000.

While driving, the following warning will appear “Starter system faulty! Service vehicle.” The instrument panel will then shut down entirely, and brake lights, headlights, and blinkers will not work. This can happen anywhere—on the highway traveling at 70 mph at night, for example. When the vehicle is pulled over and turned off, it will restart as normal—but while driving it might shut down again. There are numerous complaints on the internet, in VW forums and elsewhere, and the dealers do not seem to know how to correct the problem because it doesn’t happen all of the time. It is unpredictable. This creates an extraordinarily dangerous situation, and the vehicles should be recalled and VW should correct the issue immediately.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown warning light illuminated and an unknown message displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,000.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 15 MPH, the check starting system warning light illuminated. The contact stated he had experienced the failure a total of four times within two months. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired and continued to experience the failure in warmer weather. The manufacturer had not been informed of the failure. The failure mileage was approximately 13,400.

I was in a head on collision where the other person crossed the line and two empty lanes to hit me head on. This WAS in may 2021. Not one single warning was used by forward collision sensors. No emergency braking was applied. My airbags were not deployed and this man hit me doing at least 35 miles an hour and also I was forward moving even though I was applying my brakes. The car was totaled. Yet not a single warning sound or light or indicator once went off. I also paid extra for the Volkswagen carnet services. Never once did they come over the speaker to ask if I was ok. To tell me I had been in an accident or ask if I needed them to send help. In essence these services failed me completely. I do not understand why I was not included in any of the airbag recalls or settlement information I have heard about. All of the Extra features and functions I paid all the extra money to have - every single one failed me when I needed it. This vehicle left me without the protections it promised.

At approximately 44,000 miles TPMS light illuminated however all tire PSI were normal and not low. I reset TPMS light however it came back on around 20 miles later. I kept resetting TPMS light however it would keep coming on even though tire PSI were set. At around 46000 miles car was taken into dealer. Dealer reset light and at around 20 miles light keeps coming back on.

Moonroof exploded leavin shards of glass all over, no rocks hit car no bumps no explanation, I was just driving on a flat surface around 30 MPH, I heard a loud explosion and glass was everywhere including my arms and face. I nearly caused an accident with the sudden explosion.

Jan 2023-check engine light for oil came on-just had oil change November 21, 2022 and only went 3000 miles. No oil in engine so it was topped off at a local Volkswagon Satellite and inspected for leaks no leaks found. Mid Feb 2023 had to put 2 quarts oil in car and high pitch noise/humming coming from car when driving. Mar 2023 went to VW dealership and explained noise and oil. They said noise was bad wheel bearings and it was ok to drive until backorder came in to replace. Was told the oil consumption is normal for VW despite us telling them it’s not normal consumption and they told us to read the owners manual. They couldn’t find leak, they topped it off and sent us on our way. April,May 2023 humming noise louder and a creaky, clanking, cricket chirp noise began and gear shifting became delayed. Made an appoint with VW dealership for June 2023 for wheel bearings to be replaced and told them about oil (we had to put 2 quarts in June)and new noise, and shifting. Wheel bearings are replaced, noise continued and they replaced front axle, different noise continued and now they are replacing transmission. They said they were going to prep car for oil consumption test but DO NOT have my car back from the shop to drive it to determine the cause. Called sales to get quote on extended warranty as mine is about to expire in about 8000 miles. I was “told it is not an inexpensive car to warranty and was quoted $5749.00 for a 4 yr 60k warranty (it’s in an email I have) My worry is “what else is going to break or even possibly hurt or kill my daughter”. This was her graduation present to get her through college and on her feet with a job. She attended undergrad out of state and now attending her graduate school out of state. 97% of her miles 62-64k are highway miles. She has kept up with all service requirements for her vehicle and has never been in an accident (carfax). All her records are in her car and can upload once we get her car back. Car is at Sheehey VW

Vehicle caught fire while putting car in reverse. Car exploded from engine, no check engine light. I could have died, the fire almost burned down a building. The fire department was called and the front of the car was melted. My arm was injured and I had to get a new cast for my broken wrist. Car was towed by city officials as a hazard.

I was driving on a active snowing highway at 7pm when an alert appeared on the dashboard to “check starter system” and “pull vehicle over…”. During this time im on the highway going about 6mph and everything electrical turned off including my headlights and windshield wipers turned off. I was able to activate my hazards and pull off the highway but due to the snow and everything electrical cutting off my windows fogged up and almost caused me to crash into a semi-truck. I have googled this issue and it seems to be very common for this specific vehicle.

Like MANY people have experienced, I was driving on the highway when the sunroof glass suddenly exploded. It was terrifying and the startled reaction could easily have caused a serious highway speed crash. There was no obvious reason for the failure of the glass but having shattered glass fall in my lap was scary.

I bought the car October 1 2022 around October 15th it shut off without and warning while crossing over a intersection on November 19th I was on i95 north and it shut off again with no warning I got to the side of the highway and it started I got about a mile up the highway and it shut off a 3rd time this time it said error stop/start

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Additionally, the contact stated while driving approximately 35 MPH, the vehicle stalled. The contact stated that the vehicle stalled, and she became aware that several unknown warning lights were illuminated. The contact was able to restart the vehicle and continued driving to the residence. The contact stated that the failure recurred the following day. The contact drove the vehicle to a local dealer who diagnosed that the "front assist systems" needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred with several unknown warning lights illuminated; however, the contact was able to stop the vehicle before the vehicle stalled. The vehicle was driven back to the same dealer. The vehicle was repaired. The vehicle was taken back to the dealer for the tire pressure warning light becoming illuminated. The vehicle was diagnosed, and it was determined the driver’s and passenger’s side front lower control arms were defective. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 31,000. VIN tool confirms parts not available.

2019 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARD TO MANUAL TRANSMISSION FAILURE. CONSUMER IS ALSO SEEKING REIMBURSEMENT FOR REPAIRS MADE ON VEHICLE.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at slower speeds or slowing for traffic signals at approximately 15 MPH, the vehicle would jolt as the transmission automatically downshifted. The contact stated that the vehicle would also jolt into gear and hesitate while depressing the accelerator pedal to accelerate. The contact stated that the transmission in emergency mode warning light recently illuminated during a transmission hard shift failure. The contact stated that almost one year ago the check engine warning light illuminated while the transmission was shifting roughly. The contact stated that the failure had become a recurring failure and the jolting of the transmission while shifting, with the vehicle shaking abnormally. The contact had taken the vehicle to an auto parts vendor who ran a diagnostic test and retrieved the following codes: P0562 (Power Train - System Voltage Low); P0733 (Gear 3 Incorrect Ration); P072B00 (Stuck In Reverse). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.

I AM A AUTOMOTIVE TECHNICIAN AT AVIS BUDGET. I ORDERED A NEW FUEL TANK FOR THE SAME MODEL AND YEAR CAR. I GOT TOLD BY THE DEALER , TO INSTALL THE NEW TANK "WITHOUT HEATSHIELD" WHERE THE EXHAUST WRAPPES AROUND THE PLASTIC TANK. THE VIN I REPORTED=WE SEND TO THE DEALER FOR SAME REPAIR. I TOOK PICTURE, SEALER DID NOT INSTALL "A HEATSHIELD" TO PROTECT TANK FROM EXHAUST HEAT. ON A 2021 MODEL "VW IS USING THIS NEW TANK" BUT WITH HEATSHIELD." I AM FORCED NOW, TO INSTALL THE NEW TANK WITHOUT HEATSHIELD ! I DONT WANT TO BE RESPOSIBLE, IF THE CAR KILLS SOMEONE. SAME DEALER PERFORMED PRIOR REPAIRS, WHERE ONE CAR COUGHT FIRE, BECAUSE DEALER DID NOT INSTALL A HEAT WRAPP ON A REPLACED OIL CONTROL FLOW VALVE, IN BACK OF ENGINE. PLEASE ADVISE !!!