2004 Volkswagen Touareg Complaint Log

2004 VOLKSWAGEN TOUAREG HAS A BURNING ODOR COMING FROM THE VENTS. *MR THE CONSUMER ATTEMPTED TO TURN ON THE A/C WHEN THE BURNING ODOR OCCURRED. THE ODOR WAS SO STRONG THAT THE CONSUMERS DAUGHTER HAD BECOME SICK AND VOMITED IN THE VEHICLE. ALSO, THE AIR BAGS DID NOT WORK. *SC *JB

CONCERNS REGARDING THE PERRELLI TIRE EQUIPMENT ON THE 2004.*MR...THE TIRES ON THIS VEHICLE WERE MUCH TOO SOFT FOR THE WEIGHT OF THIS VEHICLE. THE TIRES WORE OUT IN LESS THAN 8000 MILES. THIS CREATED A DANGEROUS SITUATION ON THE ROADWAYS NOT ONLLY FOR THIS VEHICLE BUT FOR OTHER VEHICLES AS WELLVOLKSWAGAGEN'S POLICY IS TO REPLACE TWO TIRES, FORCING CONSUMERS TO PAY FOR THE OTHER TIRES. *AK

THE RADIO DISPLAY SYSTEM (DISPLAYS RADIO STATION INFO,SONG TITLE, AND ARTIST) QUIT WORKING. THE DEALER HAS RECONNECTED THE RADIO AND REPLACED THE RADIO. EACH TIME IT WORKS FINE FOR A FEW HOURS AFTER RETURNING HOME THEN IT QUITS DISPLAYING INFORMATION. THE DEALER SAID THE RADIO ISN'T DESIGNED TO DISPLAY THIS INFO, YET IT WORKED FOR A MONTH AFTER GETTING THE VEHICLE! IT WORKS ON MY OTHER CAR. THE RADIO IS THE UPGRADE MONSOON SYSTEM WITH CD. *JB

2004 VOLKSWAGEN TOUAREG LOSS POWER OWN 3 OCCASIONS AT 780 MILES. WINDSHIELD WIPERS DID NOT WORK IN THE INTERMITTENT MODE, TIRE PRESSURING MONITORING SYSTEM MALFUNCTIONED. *TS ***NO ANSWER REQUIRED*** THE TIRE PRESSURING MONITORING SYSTEM WAS GIVING A FALSE READING AS IF THERE WAS A PROBLEM WITH THE TIRES. *JB

DOOR HANDELS STICK IN THE OPEN POSITION SO DOORS DO NOT CLOSE. TAKEN TO DEALER, DEALER DID NOT FIX ISSUE. MY DAUGHTER'S HAND THEN WAS HURT AFTER DOOR SLAMMED INTO HER AS IT WAS DID NOT LATCH DUE TO STICKING DOOR HANDELS. CALLED VOLKSWAGEN, THEN BOOKED THE CAR FOR REPAIR. AFTER COLLECTING CAR FROM DEALER'S SECOND REPAIR, THE PROBLEM STILL OCCURS, BUT AT NOT AS OFTEN. CAR STILL DEFECTIVE.

DRIVER APPLIED THE BRAKES AND PEDAL WENT TO THE FLOOR AND THE STEERING WHEEL FAILED TO TURN. DRIVER LOST CONTROL OF THE VEHICLE AND HIT A FIRE HYDRANT. LEFT SIDE (DRIVER'S SIDE) WHEEL SHEARED OFF. DRIVER WAS NOT INJURED. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC STATED THAT A CAUSE COULD NOT BE DETERMINED AT THIS TIME. *AK *BF *NM

VEHICLE HESITATED TO SPEED UP WHILE AT LOW SPEEDS, AND EXPERIENCED SUDDEN ACCELERATION WHILE AT HIGHER SPEEDS. TAKEN TO DEALER FOR TESTING, AND RESULTS SHOWED THAT THE CAUSE WAS UNDETERMINED.*AK

DT: THE VEHICLE HESITATES ON ACCELERATION, AND THIS HAPPENS INTERMITTENTLY. WHILE STEPPING ON THE GAS PEDAL AND THE VEHICLE HESITATES. THE CONSUMER TOOK THE VEHICLE TO DEALER, AND THEY SAID THIS WAS NORMAL, BUT THEY DID SAY VOLKSWAGEN PROGRAMMED A DELAY IN THE COMPUTER CHIP. THERE IS NO FOREWARNING, NO LIGHTS COME ON, AND THERE IS NO NOISE. THIS FIRST HAPPENED ON MARCH 1, 2005. *AK

THE TOUAREG HAS TWO DEFCTS THAT WILL EVENTUALLY LEAD TO IF THEY HAVE NOT CAUSED DAMGE. FOR MONTHS I HAVE TRIED TO GET VW TO FIX THE DEFECTIVE TAIL LIGHT FAULTS AND WARNINGS DUE TO THE INSTALLATION OF THE TOW HITCH. VW CLAIMS THESE ISSUES ARE RELATED TO ALL TRAILERS. ADDITIONALLY, THIS VEHICLE HAS A DEFECTIVE DRIVERS WINDSGHIELD WIPER THAT CAUSES OBSCURED VISABILITY. BOTH ARE DANGEROUS AND VW CLAIMS NORAML OPERATION. I AM FRUSTERATED AND IN DISBELIEF THAT VW WILL NOT CORRECT THE VEHICLES ISSUES. I AM WRITTING IN AN ATTEMPT TO REPRESENT THE PEOPLE AGAINST THIS VEHICLE MANUFACTURE

6/04 & 9/04 - TOOK VEHICLE IN TO DEALERSHIP TO CHECK BRAKE EFFICIENCY & SQUEALING NOISE. BOTH TIMES DEALERSHIP REPORTED NO PROBLEM AND BRAKE NOISE WAS CREATED BY BRAKE DUST & WAS NORMAL. 2/05 - BRAKES FAILED AND CAUSED CAR ACCIDENT. *JB

CONTINUOUS FAILURES OF THE ELECTRONIC SYSTEM LEADING TO: 1) SPORADIC FAILURE OF TURN SIGNALS (BLINKING AT THE SAME TIME ON BOTH SIDES) SENDING WRONG MESSAGES TO OTHER TRAFFIC PARTICIPANTS ABOUT DRIVERS INTENTIONS. 2) REQUIRING NUMEROUS EFFORTS TO OPEN CAR DOORS (DRIVER'S DOOR, KEY BEING REMOVED FORM IGNITION LOCK). IN A CASE OF EMERGENCY THIS CAN LEAD TO SEVERE CONSEQUENCES; IN DAILY USE IT CAN CAUSE PANIC. 3) COMPUTER SETTING TO "ALL DOORS OPEN, TAILGATE OPEN" CHANGES BY ITSELF TO SINGLE DOOR OPEN. (NO HAZARD BY ITSELF BUT PROOF THAT THE ELECTRONIC SYSTEM FAILS).*JB

THIS HEADLIGHT WASHER(S) THAT POP UP FROM FRONT BUMPER CAME OFF DURING DRIVE FROM CA TO MD. DURING THE DRIVE BACK TEMPERATURE WENT INTO THE FREESING RANGE. WAS NOT AWARE THAT WHEN WASH THE WINDSHIELD THESE OTHER WASHERS POP UP TO WASHER THE HEADLIGHT. ANYWAYS, THEY DO AND DUE TO COLD IT GOT STUCK IN UP POSITION AND EVENTUALLY CAME OFF. DEALER INITIALLY SAID COVERED UNDER WARRANTY AND NOW SAYS THAT SINCE HAVE A SCRATCH ON SIDE BUMPER SOMEONE TEMPERED WITH THE WASHER. HOWEVER MORE IMPORTANTLY THEY SAID THAT IT HAS NEVER HAPPENED TO ANYONE BEFORE. I SAID MAYBE NOT YET OR IN DIFFERENT REGION SINCE THIS WAS WHEN DRIVING IN MUCH COLDER WEATHER. ALSO, THEY ALSO CONFIRMED THAT IT STUCKS IN THE DOWN POSITION WHEN THEY PUT IN A NEW ONE.

TIRES ON SUV DOES NOT SUPPORT THE WEIGHT OF THE VEHICLE. *BF THE CONSUMERS 2004 VW TOUREG NEEDED NEW TIRES AT 11000 MILES. THE TIRES THE VEHICLE CAME WITH WERE DUNLOP 255/60R17 106H. THE CONSUMER STATED THAT THE BOOK GIVES AN EXAMPLE OF AN 18 INCH TIRE STATING THAT CONSUMERS SHOULD MAKE SURE THE TIRE SUPPORTS THE WEIGHT OF THE VEHICLE. *TC *JB

VOLKSWAGEN TOUAREG 2004 DOES NOT STOP IN INCLEMENT WEATHER. *BF ALL FOUR TIRES WERE PRACTICALLY BALD AND THE VEHICLE NEEDED AN ALIGNMENT. THE FRONT TIRES WERE SLIGHTLY MORE WORN THAN THE REAR. ALSO, THE CLOCK WAS INOPERATIVE AND THE BRAKES WOULD LOCK UP ON SNOWY CONDITIONS. *SC

DT: THE CONSUMER STATED THAT 2004, VOLKSWAGEN TOUREG EXPERIENCED LOSS OF ACCELERATION WHEN PULLING OUT. WHEN THE CAR IS STARTED IN THE MORNINGS IT IS FINE, BUT AFTER THE CAR SITS FOR A COUPLE OF HOURS IT STARTS HAVING A DELAY IN THE ACCELERATION WHEN PULLING OUT. THIS HAS BEEN HAPPENING FOR A COUPLE OF MONTHS. THE CAR HAS BEEN TO THE DEALERSHIP THREE OR FOUR TIMES, AND THEY COULD NOT FIX THE PROBLEM. THE DEALER SAID THEY WERE WAITING ON VOLKSWAGEN TO COME UP WITH A SOLUTION. THE CONSUMER CALLED VOLKSWAGEN, AND THEY SAID THAT THE CONSUMER SHOULD KEEP WORKING WITHIN THE TERMS OF THE WARRANTY UNTIL THE PROBLEM WAS SOLVED. THE PROBLEM AT THIS POINT SEEMED TO BE INTERMITTENT. AT THIS POINT NO ONE KNOWS WHAT IS WRONG WITH THE CAR. *AK

2004 VW TOUAREG WITH TIRE FAILURE AND KEY PROGRAMMING. CONSUMER STATES HE HAD TO REPLACE THE TIRES DUE TO A PUNCTURE IN ONE OF THE SIDEWALL TIRES. THE SECOND KEY RECEIVED NEEDED TO BE PROGRAMMED AND DEALER CHARGED HIM FOR PROGRAMMING. *KB THE CONSUMER STATED HE GETS LOW GAS MILEAGE. WHEN THE VEHICLE WAS RETURNED TO THE CONSUMER, THE TIRE MONITORING SYSTEM WOULD COME ON AND GO OFF REPEATEDLY. THE DRIVE SHAFT WAS REPLACED DUE TO A VIBRATION WHEN MAKING TURNS. THE FRONT BRAKES NEEDED TO BE REPLACED.*JB

WHILE PULLING INTO THE APT. PARKING LOT THE BRAKES FAILED AND THE STEERING WHEEL LOCKED, THERE WAS AN ALERT ON THE CONTROL SCREEN BUT I AM NOT SURE WHAT IT SAID. AS A RESULT THE CAR DROVE OVER A FIRE HYDRANT AND HIT THE TRUNK OF A CAR PARKED NEXT TO THE HYDRANT. BOTH FRONT WHEELS WERE DAMAGED AND THE DRIVERS SIDE WHEEL CAME COMPLETELY OFF. THERE WERE NO PHYSICAL INJURIES AND ONLY ONE PERSON (TOM) WAS INVOLVED IN THE ACCIDENT. THE POLICE WERE CALLED AND THE OFFICER STATED THAT THE BRAKES FELT "MUSHY." NO TICKETS WERE ISSUED. STILL WAITING FOR A ADJUSTER TO VIEW THE CARS INVOLVED. THE CAR WAS PURCHASED NEW IN AUG. AND WAS TAKEN BACK TO THE SERVICE CENTER TWICE WITHIN A MONTH. FIRST FOR AN AIR BAG PROBLEM, 2 FOR A BRAKE WARNING LIGHT. THEY DID NOT DO A DIAGNOSTIC FR THE BRAKES THEY ONLY CHANGED A LIGHT BULB. THE WARNING LIGHT CAME A WENT SPORADICALLY BEFORE THIS SERVICE. *NM

ON TWO OCCASIONS MY 2004 VOLKSWAGEN TOUAREG V-8 EXPERIENCED COMPLETE ELECTRICAL SYSTEM FAILURES. THE VEHICLE WOULD NOT START ON THESE TWO OCCASIONS. THERE WAS NO ELECTRICAL POWER AS IF THE BATTERY WERE COMPLETELY DEPLETED. I DID NOT CAUSE ANY ELECTRICAL/BATTERY DRAIN, I.E. LEAVING ON LIGHTS OR LEAVING ANY ELECTRICAL EQUIPMENT ON. LOCAL VW DEALERSHIP SERVICE CONDUCTED AN ANALYSIS AND FOUND SEVERAL FAULTS STORED. BUT THE SERVICE ADVISER SAID NONE OF THE STORED FAULTS INDICATED WHAT CAUSED THE COMPLETE ELECTRICAL FAILURE. FIRST INCIDENT WAS APRIL, 2004 AND MOST RECENT DEC. 28, 2004. I ALSO EXPERIENCED NUMEROUS OTHER ELECTRICAL AND/OR COMPUTER MALFUNCTIONS. THESE MALFUNCTIONS WERE RELATED TO: ALL-WHEEL DRIVE SYSTEM, DRIVE LINE SYSTEM, STABILITY CONTROL SYSTEM, ANTI-LOCK BRAKES, STEERING INPUT, DOOR LOCKS, INTERIOR LIGHTING FEATURES, TIRE PRESSURE MONITORING, AND KEYLESS REMOTE. ALL-WHEEL DRIVE SYSTEM, DRIVE LINE SYSTEM, ANTI-LOCK BRAKES, AND STEERING INPUT MALFUNCTIONS OCCURRED FOUR TOTAL TIMES. DEALER/SERVICE COULD NOT "DUPLICATE" THE PROBLEM AND NO REPAIRS WERE MADE. THE DOOR LOCKS AND INTERIOR LIGHTING PROBLEMS WERE CONSTANT BUT DEALER/SERVICE COULD NOT "" THE PROBLEM. THE TIRE PRESSURE MONITORING WAS REPAIRED AND HAS BEEN PROBLEM FREE SINCE MARCH 2004. THE KEYLESS REMOTE DOOR LOCK/UNLOCK WAS REPAIRED AND WORKS BETTER BUT HAS NOT BEEN PROBLEM FREE. *NM

MY 2004 TOUAREG WITH LESS THAN 5000 MILES HAS BEEN IN FOR SERVICING 7 TIMES. THE BRAKES HAVE BEEN WORKED ON AND LOOKED AT THREE TIMES. THEY STILL SQUEAL BUT THE PROBLEM HAS LESSENED. OF MORE CONCERN ARE THE SAFETY ISSUES THAT HAVE AFFECTED ME. I HAVE BEEN LOCKED OUT OF MY VEHICLE TWICE, EACH TIME WITH A DIFFERENT RESOLUTION. UPDATED SOFTWARE WAS THE LATEST FIX. MY AIRBAG FAULT LIGHT IS NOW ON. ANOTHER SOFTWARE RESOLUTION IS ON THE WAY. I HAVE NO CONFIDENCE IN THE QUALITY OR SAFETY OF THIS VEHICLE OR WHEN THE NEXT ISSUE WILL ARISE. VOLKSWAGEN TOLD ME MY CAR WAS NOT PROBLEMATIC AND I HAD "BUYERS REMORSE". I AM IN AWE OF THEIR LACK OF CONCERN ESPECIALLY WHEN I KNOW I AM NOT THE ONLY TOUAREG OWNER OUT THERE WITH PROBLEMS.*AK

VW TOUAREG ENGINE PROBLEMS IN THE WINTER. I WILL SEND THE INFO AS VW DEALER REPAIR INFO AND ENGINE PROBLEMS WAS RECORDED ON TAPE/DVD. *JB

WE HAVE A VOLKSWAGON TOUREG V6 AUTOMATIC AND STANDARD TRANSMISSION. WE BROUGHT THE CAR IN FOR OVELRALL SERVICE AND TO INSPECT TRANSMISSION FOR POSSIBLE FAULTY GEAR BOX. DEALERSHIP REPLACED TRANSFER CASE AS WELL AS INSPECTED CASE STEEPER MOTOR. CAR WAS KEPT FOR THREE DAYS FOR REPAIRS AND THEN ANOTGER THREE DAYS TO GET THE PART AND REPLACE. PERFOMANCE OF THE CARS AUTOMTIC SHIFTING CAPABILITES HAS BEEN POOR. NOTICE THAT CAR HAS PROBLEMS SHIFT FROM 1ST , 2ND TO 3RD. HIGH REVS THE ENGINE. ALSO NOTICE AT HIGHER SPEEDS THE CAR SOMETIME CAUSE THE CAR TO LURCH INTO LOWER GEAR WE HAVE ALSO EXPERIENCED CAR STALLING ON STEEP HILLS WHEN IN GEAR . *AK

1.THE CLOCK ON THE DASHBOARD: THE TIME IS RUNNING ALMOST 1 MINUTE FASTER PER DAY. IF YOU DONT FIX IT FOR 10 DAYS, IT WOULD RUN 10 MINUTES AHEAD. 2.THE DRIVERS SEAT: WHEN I PURCHASED THIS CAR, I ASKED FOR POWER SEATS BUT THE DEALER DIDNT HAVE IT. I WAS A LITTLE UNCOMFORTABLE WITH THE MANUAL SEAT, BUT THE SALES PERSON CONVINCED ME, SO I DECIDED TO TAKE THE ONE WITH MANUAL. SINCE THEN, IVE FELT THAT THE DRIVERS SEAT IS ALWAYS SINKING DOWN SO I CONSISTENTLY HAVE TO PULL UP THE STICK TO PUSH UP THE SEAT QUITE OFTEN WHILE IM DRIVING. 3.REAR SEAT: I HAD TO FOLD THE REAR SEAT ONCE TO LOAD SOMETHING IN THE BACK. AFTER, I TRIED TO UNFOLD THE SEAT BUT IT DIDNT GO BACK. I BROUGHT THIS CAR TO THE DEALERS SERVICE ON NOV. 15TH, 2004. WHILE ONE OF THE SERVICE PERSONS WAS TRYING TO UNFOLD THE REAR SEAT, HE HAD TO CUT THE SEAT BELT AND HAS SCRATCHED THE SEAT AND BROKEN SOME PIECE ON THE SEAT. HE SAID HES GOING TO ORDER SOME PARTS AND IT WOULD TAKE A FEW DAYS. EVER SINCE THEN, NOBODY KNOWS THE STATUS OF THIS ORDER. BOTH THE SERVICE DEPT AND THE CUSTOMER CARE DEPT, IN HEADQUARTERS HAVE ALWAYS BEEN TELLING ME ITS ON BACKORDER WITH NO FURTHER INFORMATION, AND THEY DONT KNOW WHEN FOR LAST SIX MONTHS. I ASKED THEM IF YOU DONT HAVE THE PART, EVEN IN GERMANY, HOW LONG WILL IT TAKE FOR THE MANUFACTURER TO MAKE THE PART? AND THEY KEEP SAYING IS DONT KNOW AND WE ARE STILL CHECKING THE STATUS OF THE PART EVERYDAY. IN A COMMON SENSE, THE PERIOD OF FOUR MONTHS SHOULD BE ENOUGH TIME TO MAKE THE PART AND SHIP IT TO THE DEALER. I ALSO SENT A COMPLAINT LETTER TO THE CEO OF THE DEALER/MCKENNA & VW NORTH AMERICA HEADQUATER A COUPLE OF MONTHS AGO. BUT STILL THEY DON'T KNOW ABOUT THE PART.

DOOR HANDLES STICK ON ALL FOUR DOORS. LAST YEAR, MY HUSBAND WAS IN THE PASSENGER SEAT AS I WENT AROUND A CORNER, THE PASSENGER DOOR FLUNG OPEN AND MY HUSBAND ALMOST FELL OUT. LUCKILY HE WAS WEARING HIS SEAT BELT. THE DOOR HANDLES WERE REPLACED BY THE DEALERSHIP. HOWEVER, THE DOOR HANDLES HAVE STARTED STICKING AGAIN. I HAVE TO PULL THE HANDLE AND LET IT GO QUICKLY TO LOOSEN THE HANDLE SO IT CLOSES FULLY. I NOTICED WITH 1000 MILES ON MY VEHICLE THAT THERE WAS A PULL IN THE FRONT END. I TOOK IT TO THE DEALER AND THEY SAID IT NEEDED TO BE ALIGNED. THEY REFUSED TO PAY FOR THE ALIGNMENT, MY TIRES WERE COMPLETELY WORN TO THE TREAD BARS WITH 15,000 MILES ON ALL FOUR, THEY WERE CUPPED. THE MANUFACTURER REPLACED 2 TIRES AND I PAID FOR 2 TIRES AND A 4 WHEEL ALIGNMENTS. *NM *AK

WHILE DRIVING TRANSMISSION SHIFTED FROM FIFTH GEAR TO FIRST GEAR. CONSUMER PULLED OVER, AND TURNED THE VEHICLE OFF. THEN, VEHICLE WAS REPROGRAMMED, AND CONSUMER WAS ABLE TO DRIVE IT TO THE DEALER FOR INSPECTION. AT FIRST THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. BUT THE MECHANIC INFORMED THE DRIVER THAT THE CONTROL MODULE NEEDED TO BE REPLACED. *AK

WHEN PULLING OUT INTO TRAFFIC FROM A STOP VEHICLE INTERMITENTLY HESITATES FOR A FEW SECONDS. IT SEEMS AS THOUGH THE ENGINE IS NOT RESPONDING TO THE ELECTRONIC THROTTLE OR THE TRANSMISSION IS SLIPPING. THIS IS A DANGEROUS PROBLEM WHEN PULLING INOT TRAFFIC FROM A SIDE STREET OR MAKING ALEFT TURN INTO ONCOMING TRAFFIC. I WAS ALMOST REA-ENDED THE OTHER DAY. I ALSO FEEL THAT IF I MAKE A LEFT TURN INTO ONGOING TRAFFIC WITH A NORMAL MARGIN OF SAFETY, THE VEHICLE COULD HESTITATE AND I COULD BE HIT HEAD-ON OR BROADSIDED. IT IS A DANGEROUS PROBLEM. I HAVE RETURNED THE VEHICLE TO THE DEALER TWICE. THE FIRST TIME THEY SAID THEY LOADED IN NEW ECU FIRMWARE AND NEW TCU FIRMWARE. IT DIDN'T FIX THE PROBLEM. I RETURNED THE VEHICLE TO THE SAME DEALER AND THEY INDICATED THAT THE VOLKSWAGON FACTORY ENGINEERS ARE WORKING ON A NEW FIRMWARE RELEASE AND SHOULD HAVE IT OUT THE FIRST PART OF DECEMBER 2004. THEY SAID THEY WOULD CALL ME TO INSTALL THE NEW FIRMWARE WHEN AVAILABLE.*AK

WHEN THE VEHICLE HAS SLOWED TO A NEAR STOP AND THE ACCELERATOR IS DEPRESSED, IT INITIALLY HESITATES, THEN SURGES FORWARD. THIS PREVENTS THE DRIVER FROM ACCELERATING SMOOTHLY AND COULD BE A SAFETY CONCERN. I THINK THE ENGINE ECU MAY NEED A SOFTWARE UPDATE.*AK

INTERMITTENTLY, THE FACTORY ENTRY REMOTE CONTROLLER FAILS TO FUNCTION. THE DOORS HAVE TO BE OPENED MANUALLY . THE SYSTEM REGENERATES ITSELF WHEN THE KEYS IS TURNED IN THE IGNITION. THE DEALERSHIP INSPECTED THE SYSTEM AND INSTALLED A NEW BATTERY. THE FAILURE STILL OCCURS. *NM

I OWN A VOLKSWAGEN TOURAREG. THE CAR HESITATED BEFORE ACCELERATING INTO AN INTERSECTION. I AM ON RECORD WITH THE DEALER. THIS HAPPENED SEVERAL TIMES ,AND ONCE ALMOST CAUSED AN ACCIDENT. I AM AN ATTORNEY IN FLORIDA, AND BECAUSE OF VOLKSWAGEN'S INACTION IN THIS AREA I WAS CONSIDERING A LAWSUIT IN THE SOUTHERN DISTRICT OF FLORIDA FEDERAL COURT SYSTEM. IN PURSUING THE INTERNET I FOUND SEVERAL OWNERS OF THE 2004 TOUAREG WITH THE SAME PROBLEM. *AK

WHILE DRIVING VEHICLE HESITATED. CONSUMER PRESSED DOWN ON THE ACCELERATOR PEDAL AND VEHICLE MOVED INTERMITTENTLY ON ITS OWN. SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC PLACED THE VEHICLE ON A DIAGNOSTIC MACHINE. THE MECHANIC DETERMINED THAT THE SENSOR SHAFT FOR TRANSMISSION AND ENGINE NEEDED TO BE REPLACED. THIS PROBLEM WAS A DESIGN FLAW DEFECT. CONSUMER INFORMED THE MECHANIC THIS PROBLEM WAS NOT ACCEPTABLE AND HAD NOT BEEN RESOLVED. *AK

TRANSMISSION HAS TERRIBLE SHIFT CHARACTERISTICS. UNLESS THE VEHICLE IS COMPLETELY STOPPED, THE TRANSMISSION WON'T DOWNSHIFT TO 1ST OR WHEN IT DOES IT LAUNCHES YOU INTO THE CAR IN FRONT. THE VEHICLE SEEMS TO STUMBLE BAD FROM A STOP IF IT HASN'T DOWNSHIFTED INTO LOW GEAR. I THINK THE COMPUTER NEEDS TO BE REPROGRAMMED FOR A SMOOTHER START!*AK

WHEN MAKING RIGHT OR LEFT TURNS THE VEHICLE'S ENGINE HESITATED. THE CONSUMER WAS CONCERNED THAT THE FAILURE WOULD RESULT IN AN ACCIDENT. *AK *NM

I TOOK DELIVERY OF MY 2004 VW TOUAREG ON 7-11-04. BY 9-9-04 IT WAS HAVING PROBLEMS. IT HAS BEEN IN 6 TIMES FOR ELECTRICAL PROBLEMS, 3 TIMES FOR THE AC, 3 TIMES FOR THE BATTERY, AND 1-2 TIMES FOR OTHER THINGS. TOMORROW, I WILL BE TAKING IT IN AGAIN FOR FURTHER A/C PROBLEMS, BRAKES THAT CATCH ON THEIR OWN WHILE IN DRIVE, INTERMITTENT FAULTY TRIGGERING OF TIRE PRESSURE MONITORING SYSTEM, AND A HOLE THAT I DISCOVERED ONLY DAY IN THE FIRE BLANKET UNDER THE HOOD. APPARENTLY THE ENGINE HEAT HAS BEEN BURNING A HOLE IN IT AND HAS BURNED AWAY A HOLE RIGHT THROUGH THE BLANKET TO THE HOOD ITSELF, BUT NOT THROUGH THE HOOD YET. THIS CAR HAS MEANT TIME LOST FROM WORK AND AN INORDINATE AMOUNT OF TIME SPENT IN THE SHOP AND PAYING FOR RENTAL CARS. THIS CAR IS A FIRE AND SAFETY HAZARD. FAIRFAX COUNTY CONSUMER PROTECTION (ROY SEGER) HAD CONTACTED VW AS THIS CAR FALLS UNDER THE LEMON LAW. VW RESPONDED THAT THEY WOULD NOT COMPLY, STATING THAT THEY HAD FIXED THE BATTERY. THEIR RESPONSE FAILED TO ACCOUNT FOR THE MULTITUDE OF OTHER PROBLEMS...AND NOW THIS. I HAVE NEVER FELT SO POWERLESS. IS THERE ANYTHING YOU CAN DO TO HELP?? *NM

CONSUMER COMPLAINED ABOUT INTERMITTENT STALLING. WHEN DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH VEHICLE STALLED AS IF THE MOTOR SHUT DOWN. WHEN THIS OCCURRED VEHICLE LOST POWER. HAS TOOK VEHICLE TO DEALER, AND CONTACTED MANUFACTURER. YET NONE OF THEM SEEMED TO KNOW HOW TO RESOLVE THE PROBLEM. *AK

WHILE ATTEMPTING TO ACCELERATE FROM A STOP THE VEHICLE WOULD NOT ACCELERATE THEN STALL. CONSUMER STATED THERE WAS NO POWER. CONSUMER TOOK VEHICLE TO THE DEALER, AND PROBLEM RECURRED. *AK THE DEALER FLASHED THE TRANSMISSION BUT THE PROBLEM RECURRED. *NM

DT: THE CONSUMER STATES HIS 2004 VOLKSWAGEN TOUAREG WAS HAVING A THROTTLE DELAY PROBLEM. THIS IS ESPECIALLY BAD WHEN PULLING OUT FROM AN INTERSECTION. THIS LASTED FOR ABOUT 2-4 SECONDS AND IT IS INTERMITTENT. AFTER THE VEHICLE HAS A DELAY THE RPMS GO UP T 3,000 TO 4,000. THIS HAS BEEN HAPPENING FOR ABOUT A YEAR. THE VEHICLE HAS BEEN AT THE DEALERSHIP FOR THIS PROBLEM 4 TIMES. A REGIONAL TECHNICAL REPRESENTATIVE CAME AND EXAMINED THE VEHICLE. HE TRIED TO FLASH THE VEHICLE AND UPGRADED THE COMPUTER SYSTEM. THIS STILL HAS NOT WORKED. THE VEHICLE HAS CONSISTENTLY BECAME WORSE. THE OWNER HAS AN APPOINTMENT WITH VOLKSWAGEN NEXT WEEK TO ASSESS THE PROBLEM AGAIN. ALSO, THE DEALER HAS BEEN CONTACTED BY THE MANUFACTURER, WHO WANTED MORE DIAGNOSTIC WORK DONE. SPEED WAS NOT A FACTOR. IT IS COMING FROM A STOP TO PULLING OUT THAT THE THROTTLE IS HAVING THE DELAY. THE CONSUMER IS PROVIDING ALL THE INFORMATION THAT HE HAS AVAILABLE AT THIS TIME. *AK THE DRIVER WINDOW WAS INOPERATIVE AND THE HEATER BLOWER FAN WAS NOISY. *SC *JB

2004 VOLKSWAGEN TOUAREG THAT HESITATES UPON ACCELERATION FROM A COLD START APPROXIMATELY 20% OF THE TIME. THIS HESITATION PRESENTS A HAZARD TO BOTH PASSENGERS IN THE TOUAREG AND PASSENGERS IN VEHICLES OF ONCOMING TRAFFIC. VEHICLE BEGINS TO ACCELERATE THEN HESITATES. IT IS IMPOSSIBLE TO DETERMINE WHEN THIS MIGHT OCCUR. ALSO, THERE WAS A RECENT INCIDENT WHERE THE TOUAREG HESITATED AND THE VEHICLE BEHIND THE TOUAREG HAD TO RAPIDLY BRAKE TO AVOID REARENDING THE TOUAREG. IT HAS BEEN RETURNED TO THE DEALERSHIP ON 4 DIFFERENT OCCASIONS WITH THIS COMPLAINT HOWEVER THE DEALERSHIP INDICATES THEY CANNOT DUPLICATE THE COMPLAINT. VOLKSWAGEN OF AMERICA STATES NO PROBLEM FOUND. THE FOLLOWING QUESTIONS ON THIS FORM ARE NOT APPLICABLE AS NUMEROUS INCIDENTS HAVE OCCURRED ON NUMEROUS DATES AND WE ARE NOT ABLE TO INDICATE THE EXACT NUMBER OF INCIDENTS. THE ANSWERS GIVEN ARE ONLY TO ALLOW US TO PROCEED WITH THIS QUESTIONAIRE.*AK

WHILE DRIVING SRS AIR BAG LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER PRESSED DOWN ON THE HORN AN IT FAILED. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. *AK

THE CONSUMER STATED THE DEFOGGER DID NOT DEFROST THE WINDSHIELD EFFICIENTLY. THIS CAUSED POOR VISIBILITY TO THE DRIVER. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION TWICE. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *JB *NM

THE COMPUTER PROGRAM CONTROLLING THE TIRE PRESSURE MONITORING SYSTEM IS FLAWED. THE COMPUTER WILL INDICATE (ON DASH DISPLAY) THAT A TIRE IS FLAT WHEN THE ACTUAL PRESSURE IS ABOUT 4 POUNDS EITHER HIGH OR LOW. IT WILL NOT SHOW THE ACTUAL TIRE INVOLVED OR CONDITION. IT ALSO CAUSES AN AUDIO ALARM TO BE SOUNDED CONTINUALLY UNTIL THE CAR IS PULLED OVER, STOPPED AND THE SYSTEM DISABLED FROM THE ON DASH CONTROLS. THIS IS NOT ALWAYS POSSIBLE WHEN ON A FREEWAY. THE ALARM IS TOTALLY AND COMPLETELY IN ERROR. *AK

VEHICLE WOULD JUMP FORWARD WHEN MAKING TURNS, MAKING IT DIFFICULT TO CONTROL VEHICLE. OWNER TOOK VEHICLE TO DEALER FOR REPAIR OF THE TRANSFER CASE 3 TIMES. THE ACCELERATOR PEDAL WOULD GET STUCK, WHICH WAS NOT ENABLING THE VEHICLE TO ACCELERATE AND TO CHANGE GEARS. ALSO, WINDSHIELD WIPERS WOULD WORK INTERMITTENTLY, CAUSING VISIBILITY PROBLEMS ON THE ROAD DURING INCLEMENT WEATHER. IN ADDITION, THE BATTERY WOULD DRAIN AND CAUSE THE VEHICLE NOT TO TURN ON. MANUFACTURER WAS CONTACTED BY OWNER NUMEROUS TIMES.*AK

DT: THE PROBLEM BEGAN ON 4-04. PROBLEMS WITH BRAKES. HYDRAULIC BRAKES ARE PULLING, CAUSING EXCESSIVE SCREECHING NOISE AND BRAKE DUST. BRAKES ARE NOW GRINDING. BRAKES HAVE BEEN SERVICED 3 TIMES IN THE LAST YEAR. VOLKSWAGEN WILL NOT OFFER ANY FURTHER ASSISTANCE. DEALER REPORTS THAT VOLKSWAGEN IS WORKING ON PROBLEM IN GENERAL. OCCURS IN ALL WEATHER AND DRIVING CONDITIONS. PROBLEM IS GRADUAL AND WORSENING. ON LAST SERVICING, VEHICLE WAS REPORTED TO HAVE HAD A BRAKE RESURFACING. BRAKES ARE ALL WHEEL. ALSO, DRIVER'S SEAT IS NOT GOING UP AND IS BROKEN. *AK

TRANSMISSON FAILS TO ENGAGE WHEN STARTING FROM A SLOW ROLL OR STOP. DEALER HAS BEEN UNABLE TO REPRODUCE INTERMITTENT PROBLEM. AFTER MANY TRIPS TO DEALER NOTHING HAS BEEN DONE OR BEEN REPLACED.I WAS TOLD THAT THE CAR WAS OPERATING TO MANUFACTURES SPECS AND THERE WAS NOTHING WRONG WITH THE CAR.

PASSENGER SITTING BEHIND DRIVER IN 2004 VOLKSWAGEN TOUREG WAS INJURED WHEN DRIVER LEFT THE CAR. ELECTRIC SEAT RETRACTED BACK AND DOWN ONTO THE PASSENGER' S FEET THAT WERE UNDER THE DRIVERS SEAT. SEAT ACTION OCCURS AUTOMATICALLY TO MAKE IT EASIER FOR THE DRIVER TO EXIT THE VEHICLE.*AK

THE COMPUTER PROGRAM CONTROLLING THE ACCELERATOR APPLICATIONS TO THE ENGINE IS FLAWED. HE EXISTING PROGRAM ANTICIPATES THE DRIVERS INTENTIONS IN SLOWING TO A STOP IN THAT IT CANNOT ACCEPT A SUDDEN REQUEST FOR ACCELERATION FROM THE DRIVER BEFORE COMPLETING THE PREVIOUS ACTION. THIS CAUSES AN EXCESSIVE "DELAY" IN APPLYING THROTTLE IN AN EMERGENCY SITUATION AND WHEN IT FINALLY DOES, IT COULD RESULT IN DEATH IN CERTAIN CONDITIONS. THE COMPUTER SHOULD BE PROGRAMMED TO ACCEPT AN EMERGENCY COMMAND OF THIS TYPE UNDER THE CONDITIONS DESCRIBED ABOVE. THIS HAS ALSO BEEN REPORTED AS A PAST CONDITION IN AUDI AUTOMOBILES THAT HAS BEEN TRANSFERRED INTO THE TAURAG IN 2004.*AK

WHILE APPROACHING AN INTERSECTION, THE VEHICLE SUDDENLY ACCELERATED. THE CONSUMERS FOOT WAS ON THE BRAKES BUT THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION, HOWEVER, THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK *SC *JB

DT: THE CONTACT STATED THERE WAS A PROBLEM WITH THE TIRE PRESSURE MONITORING SYSTEM. IT GAVE INCORRECT READINGS. THE WARNING INDICATOR LIGHT STAYED ON. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP SIX TIMES. THE TIRE PRESSURE HAS BEEN CHECKED, AND THE MONITOR HAS BEEN RESET. THE DEALERSHIP HAS BEEN UNABLE TO CORRECT THE PROBLEM. *AK

AIR BAG WARNING LIGHT CAME ON AND STAYED ON. VOLKSWAGEN SAYS THEY NEED TO DEVELOP A NEW HARNESS. THEY'VE HAD THE CAR FOR 2 WEEKS NOW WITH NO END IN SIGHT - NO TIMETABLE. THEY DID PROVIDE A RENTAL CAR WORTH HALF WHAT THE TOUAREG COSTS.*AK

WHEN TRYING TO ACCELERATE ON OCCASION THE CAR WILL STALL AND THE ACCELERATOR WILL NOT PRODUCE ANY ACTION. I WAS IN AN INTERSECTION TRYING TO MERGE INTO TRAFFIC AND GOT INTO THE INTERSECTION AND TRIED TO ACCELERATE AND COULD NOT. VERY SCARY. THE CAR HAS DONE IT REPEATEDLY UNDER LESS THREATENING CIRCUMSTANCES. *JB

DIFFICULT TO CONTROL ACCELERATION SURGE WHEN STARTING OFF FROM AT STOP POSITION. ACCELERATION IS NOT LINEAR. REMOTE KEY FOB WORKS INTERMITTENTLY. PROGRAMMABLE CONVENIENCE PROGRAMS LOSE PROGRAMMING. TIRE MONITOR OFTEN DISPLAYS ERRONEOUS WARNINGS. *AK

INSTRUMENT PANEL LIGHT FAILED. DEALER STATED THERE WAS TOO MUCH RESISTANCE WITHIN THE WIRING HARNESS. AS A RESULT, VEHICLE COULD CATCH ON FIRE. *AK *NM