2020 Acura RDX

My car was parked and off at a local park, I loaded my [XXX] son in the backseat of the car and then I got into my car. Before even turning car on I heard a loud pop sound and got out to look around and then realized it was the back windshield shattering. Apparently this is a known issue with Acura where the rear windshield will spontaneously shattered for no reason. Safety wise this is a concern since I have a child in the back seat and glass is shattering into the car as well as outside on pavement . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear glass in my 2020 Acura RDX Aspec randomly shattered when I closed my rear driver side door. My car was not running and hadn’t been running for over a hour and there were no signs of impact to the glass. There is a TSB from Honda about this being an issue already. I bought the car used and have owned it for a year. My extended warranty doesn’t cover the rear glass. It was going to cost over $1000 to fix as the dealership would not cover the cost and my car is out of its factory warranty. Didn’t have much choice but to use Safelite. Now there are glass shards stuck in my tailgate and apparently no way to remove them without removing the glass from the tailgate and removing the tailgate from the vehicle. Other complaints show that this can also happen while the car is running and in motion which seems like a major safety concern. With the glass shards stuck in the tailgate my car has been devalued by no fault of own. Honda knows this is an issue but will not issue a recall and it could also be a safety issue.

2020 Acura RDX Rear Coil Spring snapped in half on left side. Safety concern drove to nearest independent service center to be accessed within 5 miles of incident. Advised not to drive it. Called Acura Dealership. Advised to replace both Left and Right side and have new alignment. No warning lights or other symptoms, just an extremely loud bang to left side while driving. Estimated out-of-pocket expenses: Rear coil springs (both) 600 parts/labor Alignment required 100 Total 700 unless goodwill applies (Acura quoted and independent matched prices (allowing me not to have it towed 15 miles to dealership) This is a corrosion related rear coil spring failure at 72,000 miles in Ohio. I’m asking Acura to consider goodwill assistance because this appears premature for a critical suspension component.” Please open a good will case with Acura Tech Line/Client Relations based on: Safety-related failure (suspension spring) Salt-belt state (Ohio — well known for corrosion issues) Reasonable mileage (72,000 miles is not excessive for a structural suspension part) Dealer acknowledged the issue (they quoted it and advised not to drive) No abuse or impact damage (no tire damage, single spring corrosion failure)

Rear windshield shattered while car was parked. Entered car, closed door, hit start button - rear windshield spontaneously shattered. Called dealership where RDX was purchased - They recommended contacting Client Services. Filed complaint with Acura Client Relations - received case#. Took vehicle to a local dealership per their instruction - sent report to Acura. It's been 3 days - no resolution - no case manager assigned - no loaner supplied. No prior issues to note with windshield. Did see many issues such as this one online. Getting the run-around from Acura.

My 2020 vehicle lost all power when I was attempting to pass an 18-wheel trailer on the expressway. I took it to the dealership which was less than a mile away. They told me I needed a head gasket replacement @$6500. They replaced the HG and it ran great for 5-6 months. Then exact same thing happened again on expressway. It was another head gasket. After searching online I found a lot of history on my vehicle where the 2.0L turbo engine was failing prematurely.

Powertrain failed in 2020 Acura RDX Tech Pkg AWD. Only 2 weeks after the 6 year warranty expired on the vehicle the powertrain failed and set off the check engine light. Dealer service department found an excessive amount of shavings in the plug. The vehicle only had 41,345 miles on it before transmission/powertrain failed and there was only 1 owner for the vehicle. It was purchased brand new from the dealer and vehicle was well-maintained.

This morning after getting into my vehicle and closing the door my rear windshield shattered. This is a known and common problem certain model year RDXs. We are waiting to hear from my insurance company on whether it’s covered. There were not warnings or issues prior to the shatter.

Rear windshield shattered upon closing the driver door to start and drive the car. No impact from a random object or use of defroster.

•What component or system failed or malfunctioned, and is it available for inspection upon request? REAR WINDOW SPONTANEOUSLY COMBUSTED AND CRACKED WHILE I WAS DRIVING. IT IS BEING REPAIRED ON SATURDAY BY SAFELITE PER MY HARTFORD INSURANCE •How was your safety or the safety of others put at risk? I COULD NOT SEE OUT OF MY REAR WINDOW, IT WAS ENTIRELY FRACTURED AND HAD A HOLE IN IT. IT ALSO SPILLED GLASS ON THE ROAD AND IN MY CAR. •Has the problem been reproduced or confirmed by a dealer or independent service center? YES, IT HAS PREVIOUSLY BEEN ACKNOWLEDGED BY ACURA/HONDA HOWEVER THEY DID NOT INCLUDE MY VIN NUMBER ON THE ISSUE, EVEN THOUGH IT WAS IN THE SAME CLASS OF ISSUES. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? YES, THROUGH MY INSURANCE CARRIER HARTFORD IT WAS BROUGHT TO SAFELITE WHERE THEY PUT ON A CRASH COVER BEFORE THEY REPLACE THE GLASS THIS SATURDAY. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO

System warning light stating Electronic Parking Brake Error, that the system would not engage and to contact a dealership.

Rear glass broken 2 times: 1) 12/23/2022 2) 01/31/2026.

The rear window has shattered twice (2023, 2026). Both times, the vehicle has been parked in a lot with cameras. After reviewing the cameras no one was near the vehicle. After the first time, I became aware that this was an issue with my model. I contacted the manufacturer and they expressed that my year was not affected by the defect. It just happened again. I contacted the manufacturer again, they expressed, that in order for them to do anything a recall has to be put in place and to report it to you. In addition, I do not put on the rear defrost. I have been driving around with shards of glass in the rear door. Safelite has expressed, due to how the manufacturer built the door, they can not remove all the glass. Also, every time the door is lifted pieces of glass fall out.

I used my automatic start and came outside and got in the car and my rear windshield cracked.

Came out of Drs office in parking lot. Sat down in drivers seat and started the car when I heard a pop and then looked back and the entire rear window shattered.

Rear windshield shattered spontaneously.

My back window just shattered on its own while the car was sitting in the driveway. It wasn't running, and nothing hit it. The glass just suddenly cracked and spidered everywhere without any warning

My rear glass mirror shattered. This occurred after I closed the door.

Rear Windshield spontaneously exploded, Acura has a service bulletin regarding the issue(Service Bulletin 22-014) No recalls, Acura refuses to address issue thousands of other drivers have experienced.

The rear windshield shattered out of nowhere while parked outdoors on a cold day (<20 degree weather). There was no impact involved in the shattering. Dealer stated that I must go through insurance in order to get rear windshield repaired. Upon further searching this is a problem that is common with the Acura RDX model from years 2019-2023 there was even a Technical Service Bulletin (TSB) on May 20th, 2023 involving 'Rear Windshield Glass Shattering' caused by 'Incorrect specification for the rear defroster grid' showing that the company is aware of this issue.

Rear glass windshield shattered while parked in my garage. No impact involved. Car was not driven for almost 24 hours