2019 Audi A7

Component: Backup camera Issue: Recall cannot be completed Status: Manufacturer requires customer-paid repair before completing safety recall (90TV), leaving safety defect unresolved.

In January 2026 I received a recall notice (NHSTA # 25V900) from Audi USA regarding a potential malfunction in the rear-view camera system of my 2019 Audi A7. The notice stated this would be corrected by a dealer of my choice making a software update, and that the work would take a maximum of one-half day. On February 25, 2026, I delivered my vehicle to Audi Richmond, Richmond, VA, where I had purchased the vehicle new. On that date, it had approximately 34,000 miles on it. The service adviser stated the corrective work would take about 4 hours, but later I received a call from him saying there was a problem downloading the software update and they would need to keep my vehicle overnight. Thereafter, the dealer made repeated attempts to download the update with no success. I was informed they had contacted the Audi technical group, but their response was slow and their recommended fixes had not worked. The dealer says they then contacted more senior members of the Audi technical group, but that has not resulted in resolution of the problem. I have communicated with the southern regional manager of Audi's customer care division to no avail. He only sends polite emails basically just saying "we're working on it." I have now been without my vehicle for over a month with no end in sight. I understand this upgrade download problem has occurred with other Audis subject to the recall, but the fix has never taken this unreasonable amount of time I have experienced. In my opinion Audi USA has totally failed to provide the necessary technical support to the local dealer or provided the necessary resources, e.g., sending qualified technicians to the dealership or taking my vehicle where it can be fixed. This is the fifth new vehicle I have purchased from Audi Richmond, and up to now the quality of the vehicles and servicing by the dealer has been first rate. Audi needs to learn that actions like my case are both illegal and bad business.

My 2019 Audi A7 was brought to Audi Dallas on January 20, 2026, for a manufacturer safety recall involving a software update (Recall 90TV / NHTSA 25V900). During or immediately following the recall repair, the vehicle developed persistent safety system failures, including rear backup camera malfunction and repeated safety warning alerts. As a result of these recall-related failures, the vehicle has been out of service for a cumulative total of approximately twenty-four (24) days. Audi and the authorized dealer have been unable to diagnose or permanently correct the issue despite extended possession of the vehicle and multiple repair attempts. The failure of the rear camera and related safety systems creates a clear safety risk, particularly during reversing and low-speed maneuvers, and defeats the purpose of the safety recall. Communication from the dealer has been delayed and ineffective, and Audi of America has not provided a timely resolution. I am reporting this issue because the recall repair appears to have introduced or failed to correct a safety defect, leaving the vehicle unreliable and unsafe to operate. I am requesting NHTSA review this matter for potential investigation, recall remedy inadequacy, or expanded corrective action.

2019 Audi A7 VIN: [XXX] Mileage: 53336 Fuel Pump and Starter Battery Failure Car stalls during operation. Confirmed by Tyson Audi Dealer wants to charge me for the repair of the said parts. Warning light appeared, then went off. Vehicle was taken to dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The tailgate lifting mechanism consistently creaks and groans and rubs against the body panel due to insufficient lift balance from both mechanisms. as a result, Ive already had to replace the lift rods once. I used OEM parts and the exact same thing is happening again.

2019 Audi A7: Water Pump failed. Audi Dealership diagnosed and replaced the Water Pump. Car overheated - warning light came on - and I drove it to the nearest Audi Dealership. I was on a road trip and 800 miles from home when water pump failed. Repairs cost $1950 and took 5 days to complete costing another $1000 in hotel and food expenses plus ruined the road trip.

Dashboard stated “Electrical Malfunction” and yellow battery icon was illuminated. Eventually, the battery icon flashed red and message was to pull over immediately. The A7 was towed to an Audi dealership and the issue diagnosed as a “catastrophic generator failure”.

Electric failure warning and car is undriveable. Power steering, brakes, etc won’t operate.

The car now has come to an emergency stop twice on two separate occasion's here in Columbia and in Atlanta while I am attempting to cross an intersection or leaving a median lane. The cars safety features stop working at random times and throw several warning signs. Car has lost power while attempting to drive forward and rolls back with an initiates rear view camera. I have taken my vehicle to the Audi Dealership several times over the last year and the problems continue. The customer service has been poor and this car is supposed to be certified and i have had nothing but problems. The steering sometimes pulls you into other lanes and makes mistakes on changing speeds while using cruise control and slows car down tremendously.

The contact owns a 2019 Audi A7. The contact stated that while making a left turn in an intersection, the vehicle inadvertently came to a complete stop. Additionally, the contact stated that all safety features were activated and warning messages about the features being disabled were displayed on the instrument panel. The contact sustained a shoulder injury but declined medical treatment. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was not available.

The alternator malfunctioned and was not available for inspection upon request My safety was put at risk as the car ceased to move while driving on high speeds on the hwy The problem has been reproduced by several other audi owners. This is a widespread issue putting multiple lives at risk The vehicle component has been inspected by the manufacture There were no malfunctions happening prior I was driving on the highway and all of a sudden, all the lights were going off on the car. alot of malfunctioning. first message was electrical system malfunction, then rear spoiler malfunction and the car ceased to begin moving. I had to park it in the merging lane and feared for my safey. I decided to call audi for a jump start. the car started but as soon as the cables were removed the car died again. i had to then call for a tow truck to take the car to the dealership. All this happened while i was cold and stuck in the middle of a busy highway street. I was told by audi this is a widespread issue. they did not provide a loaner car as they said they were out and ive been on the waiting list for the past 3 weeks. They also said the parts were back ordered and i can be looking at 3-6 months without my car. No reinbursement for the car payments either and im limited to a rental for $50 a day max which i would have to pay out of pocket and get reimbursed while paying for the car note as well. This is unacceptable.

On a late dark night driving back home from supper my wife's low mileage Audi suddenly died on a busy and unlit street (Champions Forest Drive). We had to call an Uber to take us home. We also had to leave the abandoned vehicle overnight. Early the next morning a Harris County Precinct 4 Constable Deputy came to our house inquiring about the status of our abandoned car. An Audi tow truck hauled the car to their North Houston Audi dealership that same early morning where we were told that the problem was due to a defective alternator. They also told us that we would have to wait 3-4 months for repairs. They have, at their small dealership, over 50 cars waiting to be repaired. We were also informed there are 40,000 to 50,000 vehicles worldwide with this exact same problem.

Multiple warnings indicating to contact dealer (Lane departure, adaptive cruise control, collision avoidance, etc) then 1 minute later transmission failure and engine failure imminent.... pull over immediately and contact dealer. while driving a few minutes later my center MMI went blank then my electronic dash went blank, transmission went into neutral and the engine died all within a few seconds. Fortunately I was able to coast to a stop and unable to restart the vehicle. towed to dealer who assessed that starter/generator needed to be replaced.

Received an electrical malfunction - please call service warning icon on dash display. In less than one mile, I received cascading sequential warnings - including transmission and steering warnings - please pull over now. I attempted to exit the freeway on the next ramp, on the I10 Freeway in Claremont, CA on the Monte Vista Exit - but the car completely lost all power and electric (dash and all screens were dark) blocking a traffic lane. Was stranded there for over 45 Minutes until AAA/Highway Patrol were able to obtain a tow truck. Car was towed to dealer and found out it is a known issue with the 48V Alternator System in 2019 Model Year Audis. Found out alternator is unavailable due to supply chain issues and car will be out of service for at least 4 weeks! Per research on Audi Forms, this is a known issue and Audi should be recalling these vehicles and performing the KNOWN software update (TSB Software Update 27-22-45 - Version 527) on all 2019-2020 Audi vehicles with this system. I was in fear of being rear-ended and injured - and to find out this should not have happened is very disappointing. Please require Audi to recall these vehicles and update the software so others are NOT put in this same life threatening situation - and then forced to wait until the vehicle can be fixed - currently at least 4 weeks! It has happened to MANY others - just check the Audi Owner Forums on the internet. Thank you for your consideration.

"Electrical System Malfunction!" warning popped up, along with "Start/Stop Malfunction!". Car seemed to drive fine. Called dealership to make appointment to drop off car. Drove car another 8 miles, was on the way to the dealership when all components of the vehicle shut down, many warning lights then the vehicle went into limp mode and completely died. I was on a 50mph stretch of the highway and had to pull into the center median/divider for safety because there was no shoulder. Vehicle had to be towed. This appears to be an issue on many 2019+ Audis right now and turns out it is an alternator failure. I'm wondering if it's software related as it is happening on many Audi's right now.

The electrical malfunction light came on while driving. Then my spoiler malfunction light came on. After that my dash board lit up like a Christmas tree. All kinds of lights came on. My car stopped in the middle of traffic. Had Audi care tow it to a Audi dealership. The SA says it's an alternator issue and there is no eta when the part will be in. They have over 30 cars at each Audi dealership around the city with no recall, or loaners. I may be without a car for a month or more.

My vehicle had a complete electrical failure, when caused everything to shut down. The engine, door locks, hazards, power steering, e brake, etc. were all inoperable. On Sunday, Nov 20th, I received a yellow warning light that said, "electrical system malfunction, please contact service." I parked the car and called the dealer the following morning to ask how sever this warning was (could I drive the car or does this require a tow?). They advised me to bring the car in. While heading to the dealership, I received several other warning lights in rapid succession: electrical system malfunction, safely stop vehicle; parking aid malfunction, transmission malfunction, rear spoiler malfunction, and others. The vehicle died about 30 seconds after these warning lights appeared. I was on the highway in morning rush hour traffic at the time, but I was in the right lane and was able to coast to an off-ramp and park on the side of the road. With little to no control over the car, I could have easily been in accident. The dealer has confirmed that the cause was the start-stop generator, which caused a fault in the Mild Hybrid system and 48V battery. The car is still "bricked" and located at Audi New Orleans. It is available for inspection if needed (parts are not expected anytime soon).

The contact owns a 2019 Audi A7. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled. There were several unknown warning lights illuminated. The contact stated that the safety features slowly became inoperable. The vehicle was towed to the dealer and the contact was informed that the alternator had failed and needed to be replaced. The vehicle was not repaired because the part was on backorder. The manufacturer was made aware of the failure. The approximate failure mileage was 27,000.

The contact owns a 2019 Audi A7. The contact received notification of NHTSA Campaign Number: 22V155000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the fuel gauge was providing inaccurate reading and would indicate 650 miles to empty; however, after driving 2 miles, the fuel gauge indicated 600 miles to empty. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 19,900. VIN tool confirms parts not available.

I received a warning and multiple dash lights indicating electrical malfunction. Upon coming to a red stoplight, the car died and would not restart. After the light turned green, I was nearly rear-ended by a large truck traveling at ~50 mph but luckily it was able to swerve out of the way. After about 10 minutes, the car restarted but the warning messages persisted. I drove immediately to the dealership for service where they diagnosed an issue with the mild hybrid 48v battery system and starter/generator/alternator. There are no parts available and it is sitting at the dealership along with at least 12 similar vehicles with the same issue. This needs to be recalled immediately as it is a major safety issue as I was nearly in a major accident due to the issue.