2014 Buick Enclave Air Bags & Restraints Problems

I am not sure if I have the correct form. I puchased a 2014 Buick Enclave from Group 1 Toyota 20465 Southwest Fwy, Richmond, TX 77469. The dealership sold me this vehicle without addressing the safety recall. They claim it is not their responsibility.

I got the notice air bag recall and gmc said it's passenger front seat side . They said it's discontinued and Wana use another 1 and charge me 500.00 plus labor. I just paid 398.00 for them to tell me this don't think that's fair what can I do if it's a recall I paid for nothing

I was involved in an accident that myself and my passenger were injured in due to our airbags not deploying and because of this we both hit our heads. I hit the steering wheel they hit the dashboard and side windows.

I was notified of the recall May 10,2023 Manufacturer Recall NumberN232404980 NHTSA Recall Number23V334 by mail. I called my Buick dealer and was told they had the part. I set up an appointment and took my car in for the repair, and was told they made a mistake and didn't have the part after all and that they would let me know when they got it in. I guess now all I can do is sit and wait to be notified, however long that will take. 2014 Buick Enclave Leather [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was taken to a local dealer however, the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

Purchased vehicle almost a year ago with Mobile dealership telling me they were unable to have air bags replaced due to lack of parts from manufacturer. I have been in contact every few months with local dealership (Mullinax in Montgomery, AL) checking on status of recalled airbags. July 2025 I received a letter from General Motors to contact local dealer as airbags were available for recall. I did so and dealership confirmed part and scheduled appointment for repair for a month later. On date of appointment I was on time delivering vehicle as they confirmed it would take most of the day. Three hours later I was called saying there was no airbags available to me and that I would have to be put on a waiting list as one was ordered. I have read where these malfunction causing major damage to vehicle which dealerships and GM do not cover. I cannot afford this type of damage and don't understand how a month goes by where you have the part and then on the day of repair you don't.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the recall repair was already performed; however, the air bag warning light was constantly illuminated. The contact stated that an unknown part was replaced on the battery. The contact was informed that the sensor failed to function as intended. The contact stated that other local dealers had no parts to perform the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool showed no open recall.

See attached document for complaint. In June 2023, I received a safety recall from GM, identified with the number N232404980, informing me that my 2014 Buick Enclave SUV, VIN : had a dangerous defect in the front-driver airbag inflater. The letter stated that the necessary parts to repair my vehicle were not available on that date. For the past two years, I have been calling the dealers closest to my address, and they always give me the same response: "We don't have that spare part available yet" and that I should keep waiting . Two years have passed since their recall, and they still have not resolved my problem. Therefore, I am writing this letter so that you know that I am awaiting soon repair, and also to record that they are aware of the situation and that, therefore, GM is responsible for any safety issues that may arise due to your failure to guarantee the means of correcting the aforementioned defect in my car.

I received notice of this recall June 2023. Today still no resolution. My car display often shows SERVICE AIRBAG SOON but I'm still waiting. Why should it take 2 years for a resolution?

The contact owns a 2014 Buick Enclave. The contact stated that while driving at an undisclosed speed, the message "Service Air Bag" was displayed. The air bag warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V334000 (Air Bags); the VIN was included, but the vehicle was already repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 180,000.

The contact owns a 2014 Buick Enclave. The contact stated that while his wife was driving at unknown speeds in the snow, the brake pedal was applied, but the vehicle slid and crashed into an unknown vehicle. There were no warning lights illuminated. The air bags did not deploy. There was no reported fire or injuries. A police report was filed. The driver was able to drive away from the crash. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 163,000.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I am submitting this statement regarding an ongoing issue with the driver seat airbag in my vehicle. The airbag warning light continues to illuminate intermittently. I have had the issue looked at multiple times by my mechanic. He has replaced parts underneath the seat in an effort to resolve the problem, but the warning light still returns. At times, the light will go off temporarily, only to come back on again later. I have noticed that the only way the light sometimes changes is when I move the seat back and forth. There is no other visible damage underneath the seat, and no other cause has been identified. Despite repeated repair attempts, the issue remains unresolved, and I am concerned about the reliability and safety of the airbag system.

The contact owns a 2014 Buick Enclave. The contact stated that on several occasions while the vehicle was started, the message “Service Air Bags” was displayed, and the red seat belt warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and DTC: B0014 and B0022 were retrieved. The contact stated that the passenger’s side seat belt anchor pretensioner showed a poor connection and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that after the diagnostic test was performed, the seat belt warning light was not illuminated at start up. The manufacturer was notified of the failure. The failure mileage was approximately 85,500.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Service airbag light came on one week before airbags in the front driver in front passenger side ruptured on their own in the middle of driving. This is cars the seat belts and the front seats to lock up and we now have no airbags. We did bring it in to see if we could get it at least the steering wheel one replaced because of the recall but the dealership (todd wenzel) and Grand Rapids Michigan stated that they refused to do it because they thought we were in an accident but you can clearly see we were not in an accident. The vehicle was also sold to me by a dealership that did not disclose the airbags had a recall and I did not find out until after the purchase was made.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V344000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

I am filing an online complaint per the NHTSA's instructions on this recall if the manufacturer has not released a remedy yet. It's been well over a year.

The contact owns a 2014 Buick Enclave. The contact received notification of: NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.