2023 Cadillac Escalade Complaint Log

Vehicle died and will not start. Call on star for tow truck 8 hrs no tow truck ! Vehicle is super dangerous and unreliable. It’s going to get somebody killed.

The contact owns a 2023 Cadillac Escalade. The contact stated that while driving 69 MPH with the cruise control set, the vehicle started driving sluggishly and failed to maintain the set speed. The vehicle unintendedly decelerated to 62 MPH. The ‘High Oil Temperature” warning light illuminated, and the vehicle decelerated unintendedly to 55 MPH. The vehicle then lost automotive power, stalled, and shut off unexpectedly. The vehicle was towed to a dealer and was diagnosed with complete engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,400.

I am filing a safety complaint regarding repeated engine and drivability issues with my vehicle, which began shortly after purchase and have continued despite service visits. I purchased the vehicle on 03/04/2023. Within approximately one month (03/26/2023), I began experiencing abnormal engine behavior, including ticking noises and instances where the vehicle would shut off and require restarting. I immediately brought the vehicle to the dealership. At that time, the issue was not properly diagnosed and I was told after a test drive that the noise was “normal. On 12/18/2025, I was later notified of an engine recall involving the same type of engine problem I had been reporting since 2023. I brought the vehicle in 12/19/2026 and the engine failed 3 times. I was informed that an engine replacement was necessary, and the vehicle was left at the dealership. It was ready for pickup on 01/14/2026 after the engine replacement was completed. On 04/15/2026, the vehicle began making knocking noises and would not shift into drive or reverse. I had to turn the vehicle off and restart it in order to regain drivability. On 04/16/2026, while driving, the vehicle began making a loud revving noise without accelerating and started to slow down and lose power. I was forced to pull over to the side of the road. The vehicle would not respond properly until I turned it off and restarted it again in order to continue driving. These ongoing issues present a serious safety concern due to repeated loss of power and drivability while operating the vehicle.

Dealership stated they fixed recall ref# N252494000 on 9/24/25. But on 4/9/26 noticed engine noise (knocking), then a lose of power and then vehicle stalled on the highway.

Vehicle: 2023 Cadillac Escalade (VIN: [XXX] ) Dealer: Cadillac Pasadena Case Number (GM Corporate): XXX Refusal to perform a mandatory Federal Safety Recall remedy. Details: 1. My vehicle is currently under Safety Recall XXX(L87 Engine Loss of Propulsion). I experienced a loss of propulsion and brought the vehicle to Cadillac Pasadena. 2 The dealership technician confirmed the engine is exhibiting "abnormal noise (lifter clatter on both banks) and active misfires." 3 The dealership claims they cannot complete the mandatory PicoScope diagnostic test for the recall because the engine condition (misfires/noise) interferes with the equipment. 4 Under GM Special Coverage XXX, if the engine cannot be safely tested due to internal mechanical failure within the recall population, GM is mandated to cover the diagnostic teardown and full engine assembly replacement at no cost to the consumer. 5 The dealership is refusing to authorize the teardown under the GM Special Coverage code and is instead pressuring me to pay myself. 6 The dealership has stopped responding to my written inquiries (sent March 18th and 19th) and refuses to provide a loaner vehicle, despite the vehicle being officially "unsafe to drive" due to the open safety recall. I am asking you to requre Immediate authorization of engine teardown and full engine assembly replacement under GM Special Coverage XXXat $0 cost to me, and provision of a loaner vehicle as required for safety recall grounding. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sudden loss of propulsion at highway speeds - 2023 Escalade. We easily could have been killed. I drive a 2023 Cadillac Escalade that I purchased from Motor Werks Cadillac in [XXX] . It was very expensive. The car has under 33k miles on it, off memory.I informed the dealer I would be taking the car on a family vacation road trip from [XXX] to [XXX] (for spring break), and requested they perform any necessary preventative service on it to ensure it was in perfect shape to make the trip. They performed the service (basic air filter change etc) and returned the car to me two days before I packed my family [XXX] and [XXX] daughters and wife) into the car and began the journey. After driving less than three hours, the engine completely and suddenly died, without warning, while we were traveling at 75 miles an hour on the highway in the left lane in the middle of rural [XXX] . At the same time all of the electronics in the vehicle died as well. It was an extremely dangerous situation because the road is heavily trafficked by semi trucks, which I was barely able to avoid as I attempted to coast across all the lanes of traffic to get onto the shoulder of the road on the right hand side. Because the car was without propulsion, I was not able to get fully onto the shoulder, but mostly. This left the car in a precarious position because the semi's that we're driving by could easily have hit the car had they not been careful and veered slightly to the left. We easily could have been killed. There's more to the story, like the dealer telling me Cadillac is aware that catastrophic engine failure at highway speeds is a known issue impacting Escalades around the country, and including significant mental trauma that my children experienced by being stranded on the side of the road for several hours in the dark in a car that had no engine, no electronics and no heat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Oct 14,2025 Dealer did a GM safety recall under N252494000 On March 14th 2026 the motor with out, the dealership is now going to replace the motor under the Recall

Roads were dry. Sunny conditions. Driving approximately 55 mph in fast lane. Vehicle brakes locked up for approximately one second. There was no collision warning and no vehicle in front of us. We pulled over to disengage all collision and emergency brake functions. Driver and passengers were all shocked and had pain from tension in neck and back. Had roads been icy this could have led to a multiple vehicle accident with severe injuries or fatalities.

On 2/17/2026 , while driving to work at 55 mph , the engine quit and dash board said to restart engine. Could not restart engine and had Cadillac Escalade towed to Gerry Lane Cadillac in Baton Rouge, Louisiana . Today 2/24/2026 , we received a call from dealership stating that it needs a new engine. (6.2 liter engine ) It may be a month before we get our Escalade back.

On September 8, 2024, while traveling approximately 75 mph on Interstate 4 with my wife and five children, this 2023 Cadillac Escalade experienced a sudden catastrophic loss of engine power following a hard shift. Steering, braking assist, and acceleration were effectively lost and the vehicle shifted into neutral without warning. We were nearly struck by a tractor-trailer while attempting to reach the shoulder and were stranded on the highway in unsafe heat for over an hour without roadside assistance. A dealership inspection confirmed catastrophic internal engine failure involving metal debris and spun bearings, requiring complete engine replacement and related component repairs under manufacturer direction. The vehicle was out of service for approximately 15 days. The failed components and repair documentation are available for inspection through the dealer and manufacturer. No prior warning lights or messages were present before the initial failure. On February 8, 2026, the replacement engine experienced a second sudden loss-of-power event. The day before, the vehicle briefly lost propulsion near 40 mph approaching a stoplight and restarted with difficulty. The following day, while backing from a parking space into an active roadway, the vehicle again lost propulsion and became disabled, nearly resulting in a collision with an approaching truck while surrounding traffic was forced to stop. This repeat failure of the engine/powertrain system has been reproduced and confirmed by a dealership and previously inspected by the manufacturer. The recurring sudden loss of propulsion without adequate warning creates a serious and ongoing safety hazard to occupants and surrounding motorists. The failed components and vehicle remain available for inspection upon request.

Received a recall letter that stated the engine in my 2023 escalade with roughly 49,000 miles on it at the time. Has problems with the engine breaking down and shutting the entire vehicle off. Took the car to the dealer to fix per the recall letter. They stated they only needed to replace an oil cap and put better oil in the car, and not replace the engine as stated in the recall letter. About two weeks later the transmission started to slip and the car would not go over 50 MPH, in addition it would switch automatically into 4wd and get stuck in 4wd. Took the car back to the dealership they did not replace transmission they stated it may have something to do with the recall or an electrical issue. About 8,000 miles later I was driving on the highway taking kids to school and the entire vehicle just shut down completely, I could not brake, steer, control the car in anyway possible. I was riding what felt like a death trap. I was so scared for my family and myself, the car came to a stop on its own pretty drastically. I thought I was going to get slammed into or hit the car in front of me. Luckily I was not hit. The car prompted to push the start button, I tried to start the car, nothing. There was still music playing but the screens were all black, also the engine did not turn over at all. I could not put on my hazards either. I called a tow truck while sitting there and got the car towed to the dealership. The dealership took 3 days to get back to me and stated it was the engine and they are going to have to replace it with a new engine. In addition they would not provide me with a time frame at all, or a temporary vehicle to take my kids to school in. I feel this should be illegal with what has happened to me, I got regular oil changes and maintenance done. If they are still using this engine someone will end up dying from this poorly engineered engine and car. Cadillac once had a great reputation, I regret putting my kids and my life into this automobile.

2023 Escalade, the dealer did the oil change recall to put the thicker oil and oil filter in it a few months ago after the motor was ticking. They had to get recall approved by GM, due to it not showing up under my VIN for the recall. They approved it and on Friday 1/16 driving on a 55mph 3 lane highway with my newborn baby the car just stopped driving and shut off with no warning and not enough time to pull into a shoulder or out of the way. Sat in the car for 30 mins with my newborn baby until cops arrived to help with safety and we waited 45 mins for a tow truck. Cars were swerving nearly hitting us multiple times and you cannot neutral override them to atleast push or pull the car out of the road while waiting for a tow truck

We took the vehicle in for the recall inspection. They pass it and changed the oil. Weeks later, as I was driving home (was on holiday vacation in another state), the engine failed immediately. I was able to get it to the side of the road but the engine would not properly run. Had to call the tow truck and hauled back to the dealership near my home of record.

Component/System Failure: The engine experienced catastrophic failure related to Recall N252494000 (NHTSA 25V-274), resulting in complete loss of power and immediate engine shutdown. The original engine was removed and replaced by the Cadillac dealership. The failed engine should be in possession of the dealer or manufacturer and should be available for inspection upon request per manufacturer retention policies. Safety Risk: The vehicle lost all power while traveling at highway speed on Highway 70 with three children and two adults in the vehicle. I was forced to coast into a center turning lane between oncoming traffic in both directions, with no ability to accelerate or move out of traffic. The shutdown occurred without warning, creating a high risk of rear-end or head-on collision. Loss of life was narrowly avoided. Confirmation of Failure: The failure was confirmed by an authorized Cadillac dealership, which determined the vehicle was affected by the active engine recall and replaced the engine under recall service, confirming the failure matched the known defect. Inspections: The vehicle was inspected by the Cadillac dealership acting on behalf of the manufacturer. No police or insurance inspection occurred since no collision took place and the issue was handled through recall repair. Warnings or Symptoms: There were no prior warning lights or drivability symptoms. While driving, a message stating “not safe to drive” appeared, and within approximately five seconds the engine shut off completely. There was no abnormal engine noise before shutdown. After failure, the vehicle could not be restarted, turned off, or shifted and automatically placed itself into park.

The contact owns a 2023 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, there was an abnormal clicking sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the crankshaft, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); the VIN was included but the vehicle had not been repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 36,000.

On 09-15-25, My 2023 Cadillac Escalade passed the PicoScope test that was performed at the Randy Marion Cadillac Dealership, located at 4700 Southside Blvd., Jacksonville, Fl., in reference to the 6.2 engine recall. After the engine oil change and oil filler cap replacement, the dealership failed to provide the insert for the owner's manual and had no idea what I was talking about. As a result, I'm asking that an owner's manual insert be mailed to my home address. Thanks!

On Sunday, September 14, 2025, while driving northbound on the Palisades Parkway at approximately 11:30 PM, the vehicle suddenly lost all propulsion without any prior warning. I was traveling around 45– 50 mph when the dashboard lights began flashing, and the vehicle shut down completely in active highway traffic. All systems—including power and acceleration—dropped instantly. I was unable to maintain speed and was not even able to brake, and had to fight to steer the vehicle safely onto the shoulder as it slowed down. There were no warning lamps, messages, or irregular behavior prior to the failure. The shutdown occurred instantly and without cause, creating an extremely dangerous situation on a dark highway late at night.

On Friday, September 5, 2025, while driving with my family, the vehicle suddenly stalled while in motion. There were no warning lights or error messages before the failure occurred. While traveling at normal road speed, the vehicle instantly lost propulsion, steering assist, and braking power, leaving me without control in live traffic. For several seconds I was unable to steer or slow down normally — it was an extremely dangerous situation. The vehicle briefly restarted twice, then completely died and could not restart again. I had to pull over to the shoulder and call for assistance. This repeated sudden loss of power while driving, without any prior warning lamps or messages, creates a severe risk of collision or injury to occupants and others on the road. The vehicle’s unpredictable failure to maintain propulsion or braking control is unsafe and unacceptable.

On Wednesday, September 3, 2025, while driving in regular city traffic, the vehicle suddenly lost propulsion without any warning or dashboard alerts. There were no warning lights, messages, or abnormal sounds before the failure occurred. The vehicle instantly shut down while in motion, causing a total loss of acceleration power and leaving me stranded in the middle of traffic. This occurred the second time I was driving the car after prior service, and the vehicle again stopped completely, forcing me to pull over and contact OnStar roadside assistance. This was the second major propulsion failure in a short period, each time occurring unexpectedly while driving. The repeated sudden shutdowns without warning present a serious safety risk and indicate an unresolved defect in the vehicle’s electrical and propulsion systems.

UNKNOWN. Weather related - rain water incoming on floor board under steering column. Effecting electronics and vehicle driving safety. Vehicle has propulsion control issues as a cause.

Vehicle was running with the driver side door open and driver out of vehicle. The vehicle slipped out of gear and reversed quickly. Driver went to get back in while moving backwards to try and stop vehicle. The driver got smashed between the garage and vehicle door. The vehicle door hyperextended and caused damage/injury to driver. The emergency brake did not come on until after the accident. Prior to this happening recalls were not preformed due to GM advising us that our vehicle was not next to get it done. Throughout ownership the vehicle has slipped out of gear two other times. We took it in each time and were told it shouldn’t happen again and they could not replicate. GM did an inspection after and fixed recalls and told us they would not assist us with damage or any compensation.

So I bought this Cadillac Escalade V 2023 with about 26k miles on it and I only had the vehicle for about 13 days and I got a light on my dash board and I had a mechanic check this for me and he told me that the whole entire break system was failing and needed to be replaced so I then took it back to the dealership I bought it from and they told me they had no idea since it was a certified pre owned and we where all confused about this situation and I was very unhappy that I paid 128k $ for a car and the dealer told me they could fix the issue or take the offer of 105k$ he offered me and of course because I did not want to have this problem I got rid of this vehicle as quick as possible I did not notice anything wrong with the car physically but I had that check engine light on with 13 days of owning

While driving about 60–65 mph westbound on NY Route 17 near Exit 125, a warning message appeared on the dashboard reading “Restart Engine.” Within seconds the vehicle lost all propulsion, steering assist, and braking power. Pressing the accelerator did nothing and the car began rapidly decelerating in live highway traffic at night. I struggled to steer into the shoulder with great effort because the steering and brakes had become extremely heavy. Once stopped, the engine would not restart — there was no crank and no response when pressing the start button. The vehicle was later towed to the dealership for inspection. This failure occurred without any prior warning other than the single “Restart Engine” message that flashed moments before the loss of power. There were no check-engine lights, alerts, or performance issues beforehand. Unity Chevrolet Cadillac confirmed that the engine had seized and replaced the entire engine assembly, starter, and battery under warranty. The vehicle remained out of service from August 7 to August 22 2025. This sudden failure created a severe safety hazard — a complete loss of propulsion, steering assist, and braking at highway speed could easily have resulted in a high-speed collision.

Recall Info: The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure. If the engine fails during vehicle operation, the vehicle will lose propulsion, increasing the risk of a crash. This information creates anxiety for myself and my wife who already suffers from a medically documented anxiety disorder every day that we drive somewhere. Because of the location of our residence, we have to drive on the highway most of the time for convenience which exaggerates this situation. We have owned/leased GM vehicles our entire lives and particularly Cadillac for the last 24 years. We own this vehicle out right and planned to keep it indefinitely. The fact that there is no immediate remedy for this situation and one day possibly providing a higher viscosity oil, an oil filter replacement and requiring a new oil fill cap is very disappointing and insulting for a vehicle that we had to wait for and then pay over $130,000 for. At this point, thank God there is no incident, I would like to keep it that way and would like to have an immediate resolution of possible switching from our 2023 model to a comparable 2025 and be reassured that it does not have these mechanical defects with no additional costs incurred on my part.

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact called on behalf of a dealer who owns a 2023 Cadillac Escalade. The dealer received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Currently under an open, incomplete safety recall (GM Program #N252494000 / NHTSA 25V274) for the L87 engine defect that can cause catastrophic engine failure and complete loss of propulsion.

My vehicle was recalled under N252494002 L87 Engine Loss of Propulsion. The car was taken to the dealership June 19, 2025 and determined to require a engine replacement. The dealer has had the vehicle for a month without repair of the vehicle. This seems like an unreasonable time to replace the engine.

The contact owns a 2023 Cadillac Escalade. The contact stated while driving 75 MPH, while depressing the accelerator pedal, the vehicle failed to respond as intended and the contact heard a chugging sound coming from the engine. The dealer was contacted. The contact pulled over to the right side of the road awaiting towing assistance. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred before receiving notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING). The manufacturer was notified on the failure. The approximate failure mileage was 16,575.

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I was in car. I just stepped out of the car its stop working car couldn't start. I need to get started to start the car. It happens a lot. I went to caddilac dealer service they everything good. This car for work not luxury. I drive Uber and always on road. So I afraid something will happen. I want to change this car for new without recalls. Thank you

Waiting months on inspection had an appointment called and verified that was the appointment was for inspection . Took care of in and was told not opened. That was in July. The value of car has dropped because of this issue and can’t trade in or loss a ton

All cadillac dealerships are refusing to inspect the vehicle to ensure engine is safe despite specific instruction in recall that dealership will and determine if vehicle is affected. If not affected they will change oil viscosity. Dealerships are refusing to perform this test and change oil.

The front upper control arm on the driver’s side snapped in half, resulting in the complete detachment of the wheel while the vehicle was in motion. The failed component is still in my possession and available for inspection upon request. This failure placed both my life and the lives of others at significant risk. The wheel detached while I was driving, which could have led to a catastrophic crash had it occurred at higher speeds or in heavier traffic. I was extremely fortunate that the failure occurred under conditions that allowed me to bring the vehicle to a stop without injury or collision. A suspension failure of this nature represents a critical safety hazard. The failure has been physically verified by both the service center where the vehicle was taken after the incident and by GM’s assigned third-party inspection service. A visual and mechanical inspection confirmed the fractured upper control arm and resulting suspension failure. A second opinion from an independent mechanic is being pursued as well. The vehicle was inspected by a third-party claims investigator assigned by GM, who reviewed the scene and the damage. I have not received a full report or documentation from GM or the inspector, but I am requesting it formally. The incident was also documented by my insurance provider. The police were not called, as there were no injuries or collision with another vehicle. There were no warning lights, messages, or error codes on the dashboard prior to the incident. I did not observe any unusual handling, noises, or vibrations that would have suggested an impending mechanical failure. The control arm failure occurred suddenly and without warning while driving under normal conditions.

Sometime during the month of May, 2015, I received a letter in accordance with the National Traffic and Motor Vehicle Safety Act in reference to a recall for the 6.2L V8 gas engine (RPO L87) that applies to my vehicle. I have reached out to Randy Marion Cadillac, 4700 Southside Blvd.m Jacksonville, Fl., 32216, on several occasions, but to no avail. I spoke with service department personnel who, could not provide any information concerning the recall and informed me that they would have the service manager to call me. However, after 3 months, I have yet to receive a response from the service manager or any other service personnel. On Monday, 08-26-25, I logged into my Cadillac app and searched under Recalls and Warranties and noticed a message indicating there were no incomplete recalls. Prior to my last log-in, there was informed acknowledgeing the recall and that my vehicle would be inspected as a result. I am confused and have major concerns about my recall status and the lack of communication from the Cadillac dealership. Can someone shed some light as to why there are no recalls that are displayed on my Cadillac app and what other steps that I need to take in order to remedy this matter. Thank you! [XXX] -Ph# [XXX] GM safety recall N252494000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This vehicle has a recall. It notes the engine can fail and cause a crash but the dealership says they have no issued a remedy and therefore will not inspect the vehicle. This vehicle is used for our 3 children and I do not understand what we do to remedy it.

The vehicle stop in middle of the road. And can't start without starter. Noises coming out from the car. I went to caddilac dealer they just give me power to battery and saying everything ok. And happened a lot

The contact owns a 2023 Cadillac Escalade. The contact stated while driving 50 MPH, while depressing the accelerator pedal, the rear end seized which cause the vehicle to skid. The dealer was contacted. The vehicle was taken to a dealer where it was diagnosed; however, the result was unknown. The vehicle was repaired, and the rearview camera and bolts were replaced. The contact related the failure to NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the dealer confirmed that the failure was not related to the recall. The manufacturer was not notified on the failure. The approximate failure mileage was 37,000.

I was told of this recall. That my motor may just completely shut off at anytime and that I will hopefully be able to maneuver off of the road at that time. But Cadillac states they do not have a way to fix it at this time. IF something does happen, they will try. But only cars acting up are being looked at right now. Everyone else can just drive around and hope for the best. I’m scared to drive my car out of fear of it shutting down and causing me to get in an accident. I don’t want my family hurt, but I surely don’t want to hurt anyone else either. It’s unacceptable that there is no fix for such a serious issue and there isn’t even an estimate on when they will have a remedy, much less how long it will then take the dealership to do the repairs.

While driving, I got a message stating on the screen stating that transmission needed to be serviced. This was very scary as I slowed down and then was not able to put the vehicle in park and the parking brake was not able to be disengaged to be able to move the vehicle. After moving the transmission shifter back to different positions, I was then able to put the vehicle into Drive and then park it where it wouldn't move after that. Dealership now says that there is an issue with the transmission valve body that needs to be replaced.

23 Escalade L87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue Service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from GM advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So GM is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that GM would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac St. Augustine Fl and recently at Randy Mario Cadillac Jacksonville Fl. Case number with GM[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Cadillac Escalade. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

My 2023 Cadillac Escalade is part of NHTSA Recall 25V274 involving a potential engine failure due to defective crankshaft or connecting rod components. It has now been over four months since this recall was issued, and there is still no remedy or parts available, according to both my dealership and GM customer service. This defect poses a serious safety risk, as sudden engine failure while driving can cause the vehicle to lose propulsion, potentially leading to a crash. I use this vehicle for business, so it’s driven frequently with passengers, increasing the danger and financial impact. Despite contacting the dealership regularly and calling GM directly, I’ve been told the same thing every time: the parts are not yet available and there is no fix yet. The vehicle has not been inspected, and I’ve received no alternative solution or loaner vehicle. I am concerned about the length of the delay and the risk to my safety and others on the road. I’m asking NHTSA to investigate and ensure that GM provides a timely resolution.

The contact owns a 2023 Cadillac Escalade. The contact stated that while his wife was driving 70 MPH, the vehicle lost automotive power and failed to maintain speed while depressing the accelerator pedal. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with an engine failure. The contact was informed that the engine needed to be replaced. The vehicle was left at the local dealer for further repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the message "Check Oil" was displayed. The contact's husband checked the oil level and noticed that the vehicle was consuming an excessive amount of oil. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

My wife and I purchased a certified used Cadillac Escalade Sport Platinum with 36K miles on it from a reputable dealership near our home. After having the vehicle for less than a week, the engine just lost power suddenly and without notice while our entire family (3 kids) were on our way home. We were able to coast off the main highway and onto a crossing road before it glided to a stop in the middle of an intersection. We were able to get the vehicle towed back to the dealership where they are telling us it needs a replacement engine. I am very concerned with how the event unfolded, and it could have been much worse had it happened where we were not able to get off the road. I am happy GM and the dealership are working quickly to replace the engine, but now I have safety concerns and feel like the vehicle has lost some of its value. Even before I could re-title the vehicle or make our first payment on it. I am reading similar stories and am baffled how GM could produce an engine with such a widespread problem, especially when paying significant money for the vehicle.

GM engine replacement recall. The engine could blow up and give out causing a crash. Problem has been confirmed by dealer as "unremedied" Vehicle has been inspected by the manufacturer.

I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.

The contact owns a 2023 Cadillac Escalade. The contact stated that while driving at various speeds, there was an abnormally loud motor sound coming from the vehicle. There was no warning light illuminated. The contact also stated that the vehicle unexpectedly shut off while in a parking lot and failed to restart after several attempts. The contact was picked by her husband. The contact stated that her husband later returned to the vehicle and was able to restart the vehicle. The contact then received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to the dealer for the recall repair and passed a vehicle inspection, and the dealer added a higher viscosity oil, installed an oil fill cap, replaced the oil filter, and updated the Owner’s Manual. The contact stated that two weeks later, the check engine warning light illuminated, and the vehicle was taken to an independent mechanic. The mechanic inspected the vehicle and discovered there was no oil in the engine. The contact was informed that the vehicle was unsafe to operate. The dealer that had serviced the recall was notified of the failure and stated that the vehicle was serviced according to the recall. The mechanic informed the contact that the dealer had possibly drained the oil and refilled it with 0W-40 oil to pass the recall inspection and not have to replace the engine. The contact asked the dealer if the practice was performed during the recall repair, and the dealer avoided answering the question. The contact stated that a service member from the dealer arrived at the residence to top off the engine oil. The dealer suggested that an oil consumption test be performed every 1,000 miles to monitor the oil consumption. The contact stated that the recall remedy was insufficient and failed to properly address the issue. The vehicle was not repaired. The contact believed that the engine needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.