There are 3 owner-reported tires & wheels complaints for the 2012 Cadillac SRXin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
I rec'd a litter dated 12/15/23 from Sentury Tire regarding a recall on these tires. I called them on 1/16/24 and was told to submit an online form and tire pics which I did. I was to hear back within 24-48 hours and did not. I called them again on 1/22/24 and after several mins, was told to submit another online form and tire pics which I did. I rec'd an email from them on 1/24/24 indicating they rec'd my form but need me to submit tire pics again. By 1/29/24 I still had not heard from Sentury Tire and called them again. My name and phone number was taken and I was told it would be escalated. Also on 1/29/24 I sent follow up emails on 2/1/24 and 2/5/24 requesting to be contacted. I rec'd an email response on 2/6/24 indicating one tire is part of the recall (1TB6JP15C1723) and one is not (1TB6JP15C1923). The other two tires only have 1TB6JP15C stamped on them-the last 4 digits are not on the last 2 tires. The 2/6/24 email to me also stated "I will have a representative contact you to assist you further and get your tire replaced." I have not been contacted since then and have sent follow up emails on 2/7/24 and 2/12/24. I have not received any email or phone contact at all.
MY CAR WAS WRECKED AT THE DEALERSHIP IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE DEALERSHIP IS GOLD COAST CADILLAC. THEY SENT IT TO FREEHOLD COLLISION AND IT WAS NOT REPAIRED CORRECTLY. IT COST $11,622.15 AND THE DOOR ON THE PASSENGER SIDE WAS NOT PUT ON STRAIGHT. THE CAR WAS NOT SAFELY REPAIRED AND MY NAME WAS FORGED ON THE DOCUMENTS BY GOLD COAST CADILLAC.
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO STEERING PROBLEMS AND LUG NUTS FAILURE. *SMD THE CONSUMER STATED HIS WIFE COMPLAINED ABOUT A NOISE COMING FROM THE RIGHT FRONT WHEEL AND FELT THE CAR WAS NOT PERFORMING CORRECTLY. THE CONSUMER STATED HE TOOK THE LUG COVER OFF AND THREE LUG NUTS FELL TO THE GROUND AND THE 4TH LUG NUT WAS LOOSE TO THE POINT THAT HE WAS ABLE TO UNSCREW IT BY HAND. THE TWO LUG NUTS THAT HELD THE WHEEL WERE ON, BUT NOT SNUG. HE THEN CHECKED ALL THE LUG NUTS ON THE OTHER WHEELS AND FOUND MOST OF THEM LOOSE AND NONE WERE TIGHT. HE THEN USED HIS FOUR-WAY LUG WRENCH TO SECURE ALL THE WHEEL. GM'S SOLUTION WAS TO SIMPLY ROTATE THE TIRES AND BASICALLY USE THE PROPER TORQUE TO APPLY THE LUG NUTS.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026