2010 Chevrolet HHR Complaint Log

THIS CAR HAS A KNOWN ISSUE BY GM ENOUGH TO HAVE THEM PLACE A BULLETIN OUT ON HOW TO FIX IT....THE FUEL LINE RUSTS THEN LEAKS....THIS CAR IS 4 YEARS OLD AND I HAD TO REPLACE A POTENTIAL FIRE HAZARD AT MY COST...GM SHOULD FIX THIS ISSUE NOT I....I CALLED MY MECHANIC AND TOLD HIM I HAD A LEAK IN THE FUEL LINE.....I QUOTE HIM EXACTLY...LET ME GUESS DRIVERSIDE IN FRONT OF THE REAR TIRE....ITS A KNOWN ISSUE...I SAT ON THE PHONE WITH MY MOUTH OPEN....I COULD NOT BELIEVE THIS....THIS IS ABHORRENT AND CHEVROLET GM....NEEDS TO BE ACCOUNTABLE FOR THESE ROLLING BALLS OF FIRE. *TR

RYDELL CHEVROLET IN NORTHRIDGE CALIFORNIA POSTPONED MY RECALL SERVICE BECAUSE THE REPLACEMENT PARTS THEY RECEIVED WERE DEFECTIVE. YES I SAID DEFECTIVE. I DON'T WANT MY DEFECTIVE PARTS REPLACED WITH MORE DEFECTIVE PARTS. THESE CARS ARE LEMONS AND GM KNOWS IT. I SHOULD CALL THE NEWS. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE CONTACT DROVE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

MY 2010 HHR SERVICE ESC AND SERVICE TRACTION WARNING CAME ON ENGINE POWER REDUCED AND HAD LITTLE BRAKE CONTROL. I HAD TO PULL OFF AS IT REDUCED MY SPEED AND WAS HARD TO STEER. VERY DANGEROUS. HOW CAN THIS BE FIXED IT SEEMS LIKE THERE ISN'T A SERVICE STATED IN ALL THE REPORTS HERE. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE ELECTRIC POWER STEERING (EPS) WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED ON EVERY OCCASION WHERE THE VEHICLE WAS RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.....UPDATED 01/13/16 *BF UPDATED 01/22/16.*JB

TL*THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE TRANSMISSION WOULD MAKE AN ABNORMAL NOISE WHEN SHIFTING INTO GEAR. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.

PLASTIC INSIDE DOOR HANDLES BREAKS OFF IN HAND AND LEAVE DISABLED AND VETERAN STRANDED IN DRIVERS SEAT. SEE HTTP://WWW.CHEVYHHR.NET/FORUMS/HOW-TUTORIAL-LIBRARY-21/HOW-FIX-BROKEN-INTERIOR-DOOR-HANDLE-LESS-THAN-$10-41305/. *TR

MY POWER STEERING IS GOING IN AND OUT IN MY CAR WHICH CAN BE QUITE DANGEROUS. GM SAYS THERE IS A RECALL ON IT BUT ITS IN CUSTOMER PHASE MAILING SO THEY WON'T FIX IT. *TR

I ASKED FOR A WARRANTY REPAIR ON MY AIRBAG. THE DEALER GOT THE PART AND SENT IT BACK ON 7-13-12. THEY NEVER CALLED, EMAILED OR WROTE ME A LETTER. I WAS NEVER CONTACTED. . RECENTLY. GM RECALLED MY KEYS, I ASKED ABOUT MY AIRBAGS. FOR THE FIRST TIME, ON 9-12-14, [XXX] WAS THE ONLY SERVICE EMPLOYEE WHO TOLD ME THE PART IS NOT AT THE DEALER AND IT WAS SENT BACK 2 YEARS AGO AND IF I WANTED IT I WOULD HAVE TO PAY ALMOST 400.00 FOR IT. I HAD DETRIMENTALLY RELIED ON THE REPRESENTATIONS OF AT LEAST 13 DIFFERENT CONTACTS WITH SERVICE PEOPLE, OVER THIS PERIOD OF TIME, WITH THIS SERVICE DEPARTMENT TO HONOR THE REPAIR. [XXX] COPIED THE SERVICE WORK ORDER SHEET AND GAVE ME A COPY OF IT. THERE WAS NO MENTION OR NOTATION OF A PHONE CALL EVER BEEN MADE, ON IT. [XXX] AND [XXX] , SERVICE MANAGERS AT JAMES MARTIN CHEVROLET 6250 WOODWARD AVE. DETROIT, MICHIGAN 48202, REFUSE TO HONOR THE AIRBAG REPAIR ALTHOUGH THEY ARE REPAIRING OTHER MODEL AIRBAGS DAILY ON A OPEN SAFETY RECALL FROM THE NSTB. GENERAL MOTORS REPRESENTATIVE [XXX] AT 1-866-790-5600 EXTENSION [XXX] REFUSES TO HONOR THE REPAIR ALTHOUGH HE HAS OPEN RECALLS ON OTHER MODELS FOR THE SAME ISSUE. SINCE GENERAL MOTORS HAS A HISTORY OF EXPLODING AIRBAGS CAUSING CRASHES AND SEVERAL OPEN RECALLS ON SEVERAL MODELS, I AM CERTAIN THAT THIS ONE (2010 HHR) SHOULD BE ADDED TO THE LIST FOR SAFETY CONCERNS. ALSO, THE RUNNING LIGHTS HAVE A SAFETY ISSUE TOO, ON ALMOST ALL MODELS THE DAYTIME RUNNING LAMPS AND REGULAR LIGHTS HAVE THE RIGHT HEADLIGHT OUT. THIS IS NOT A COINCIDENCE, IT IS A KNOWN DESIGN DEFECT AND ALL GM PRODUCTS FROM 2010 FORWARD AND SHOULD BE RECALLED AS THE LIGHTS CAUSE A SAFETY HAZARD. IN SUMMATION, I WANT THE 2010 HHR RECALLED FOR THEIR RIGHT HEADLIGHTS AND THEIR AIRBAGS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE DECELERATED WITHOUT WARNING AND STALLED. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE SIDE OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,999.

WHILE DRIVING OVER INDEPENDENCE PASS IN COLORADO AT 14,000 FEET, ABOUT A HALF MILE FROM THE TOP ON A WINDY, TWO LANE ROAD WITH LOTS OF CARS TRAVELING IN BOTH DIRECTIONS THE CAR BEGAN TO STALL AND STUMBLE. WE HAD TO PULL OVER THE BEST WE COULD NOT TO BLOCK TRAFFIC (THIS IS A TWO LANE NO SHOULDER, NO GUARDRAIL, MOUNTAIN HIGHWAY WITH MANY SWITCHBACKS) WE WERE HEADED UPHILL AND WITH NO POWER HAD TO ROLL SLOWLY BACK TO THE SWITCHBACK TO TURN AROUND. THE CAR WOULD START AND STUMBLE JUST ENOUGH TO MANEUVER IT AROUND GOING DOWN HILL. IT WAS 5PM ON A FRIDAY EVENING MILES FROM ANY RETAIL STORE AND OUT OF CELL PHONE RANGE SO WE WERE PRETTY DESPERATE. WE COASTED DOWN THE MOUNTAIN ROAD, STARTING THE STUMBLING AND SPUTTERING ENGINE WHEN OUR SPEED BECAME TO MUCH OR WE APPROACHED A SWITCHBACK SO THAT THE POWER BRAKES COULD BE USED TO SLOW US DOWN. THIS WENT ON FOR 20-30 MINUTES UNTIL WE WERE OFF THE HAZARDOUS PART OF THE MOUNTAIN PASS AND THEN WHEN WE ATTEMPTED TO START THE CAR IT REMAINED RUNNING. WE WILL NEVER ATTEMPT TO GET INTO A HAZARDOUS SITUATION WITH THIS CAR EVER AGAIN. THIS COULD HAVE RESULTED IN SERIOUS DAMAGE OR DEATH. WE COULD HAVE BEEN STRANDED ON THIS MOUNTAIN PASS FOR THE EVENING. THIS WAS THE SECOND TIME IN A 2-3 DAY PERIOD THIS STALLING OCCURRED. OTHER CARS PASSED US BY WITHOUT ISSUE AND IN FACT I HAVE TAKEN MANY CARS OVER INDEPENDENCE PASS IN THE PAST WITH NO ISSUES. I SPOKE TO MY DEALER AND THEY INDICATED THEY WERE NOT AWARE OF ANY ISSUES, AND IT MUST HAVE BEEN THE GAS. THIS GAS IN THE FIRST STALL TWO DAYS PRIOR WAS NOT LOCAL GAS, THIS GAS ON THE STALL ON THE MOUNTAIN PASS WAS LOCAL GAS. IN NO WAY I BELIEVE IT WAS POOR GAS RELATED. I BELIEVE THERE IS A SERIOUS ISSUE WITH THE PROGRAMMING OF THE ENGINE CONTROL THAT COULD HAVE COST US DEARLY. *TR

AFTER DRIVING SEVERAL HOURS, CAME TO A ROAD CONSTRUCTION AREA AND STOPPED FOR A COUPLE OF MINUTES AND THE ENGINE BEGAN TO STUMBLE AND EVENTUALLY DIED AFTER A MINUTE OR SO. AFTER SETTING STILL WITH THE ENGINE AND IGNITION OFF, THE CAR STARTED BACK UP AND WENT ON DOWN THE ROAD WITHOUT ANY FURTHER INCIDENT. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE DRIVER SIDE INTERIOR DOOR LATCH FAILED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE VEHICLE STALLED WHILE STOPPED AT AN INTERSECTION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM). THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.

POWER STEERING GOES OUT WHILE IN DRIVE. COMES BACK ON WHEN CAR IS TURNED OFF AND RESTARTED, THEN GOES OUT AGAIN. REPEATEDLY. *TR

WAS DRIVING DOWN HIGHWAY AND SUDDENLY THE POWER ASSIST STEERING QUIT WORKING AND COULD NOT STEER VEHICLE. SOMETIME POWER ASSIST WORKS AND SOMETIMES IT DOESN'T.. AT TIMES IT LOCKS UP. HAD TO HAVE A MECHANIC GET VEHICLE TO CHEVROLET GARAGE BECAUSE I WAS NOT STRONG ENOUGH TO STEER IT. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL LOCKED CAUSING THE VEHICLE TO CRASHED INTO A FIRE HYDRANT, A MAILBOX, AND LANDED INTO A DITCH. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

POWER STEERING FAILURE WHILE DRIVING. HAS HAPPENED MULTIPLE TIMES WITH MORE FREQUENCY SINCE INITIAL INCIDENT. THIS VEHICLE VIN # IS NOT INCLUDED IN RECALL. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED AND REQUIRED EXCESSIVE FORCE TO MANEUVER. WHEN THE VEHICLE WAS INITIALLY STARTED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER DIAGNOSED THAT THE POWER STEERING MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE AIR CONDITIONER FAILED TO FUNCTION AND THE AIR VENTS BEGAN TO BLOW HOT AIR. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

I WAS DRIVING TO AN APPOINTMENT, WHEN MY POWER STEERING FLASHED ON THE DASH SCREEN AND MY STEERING WHEEL WENT FROM FLUID TO STIFF. I PULLED OVER TO THE SIDE OF THE ROAD AS SOON AS IT HAPPENED AND TURNED OFF THE CAR. WHEN I TURNED IT BACK ON, THE STEERING WAS FLUID AGAIN, BUT THE AIR BAG LIGHT HAD CAME ON AS WELL AS THE ABS AND TRACTION. THE STEERING WHEEL WAS FLUID ONLY FOR A FEW MINUETS, AND THEN AFTER MAKING A FEW TURNS, I LOST THE STEERING ONCE AGAIN. I HAVE LEARNED OF A RECALL ON THE HHR'S POWER STEERING AND STARTER. I WILL GO TO THE DEALER AND ASK THEM WHAT THEY CAN DO. I AM FILING THIS SO IT IS NOTED IN THE RECORDS OF THE HAPPENINGS. *TR

I AM GETTING THE RUNAROUND FROM RYDELL CHEVROLET IN NORTHRIDGE, CA WITH REGARD TO THIS RECALL. CALLED SHORTLY AFTER RECEIVING FIRST RECALL NOTICE TO ORDER PARTS, TOLD NO PARTS AVAILABLE YET. WENT IN FOR SERVICE IN AUGUST, ORDERED THE PARTS FOR THE RECALL. CALLED IN SEPTEMBER BECAUSE I HADN'T HEARD ANYTHING OVER 3 WEEKS AND WAS TOLD I DIDN'T NEED TO ORDER PARTS, THEY HAD THEM AND NO PROBLEM, COME IN AND GET REPAIRED. I COULDN'T COME UNTIL THIS MONTH, I CALLED FOR AN APPOINTMENT TO REPLACE THE RECALL PARTS, APPOINTMENT TOMORROW MORNING. RECEIVED A CALL TODAY, NO PARTS AVAILABLE FOR THE RECALL REPAIR WILL HAVE TO ORDER THEM. REALLY??? I HAVE 2 PIECES OF MAIL I RECEIVED FRIDAY, 11/21/14 THAT SAY "YOUR IGNITION SWITCH RECALL PARTS ARE NOW AVAILABLE" WITH THE INFO FOR RYDELL NORTHRIDGE, CA INVITING ME TO MAKE AN APPOINTMENT NOW! THIS IS RIDICULOUS!. GM MAY WANT TO FIX THESE PROBLEMS BUT THE DEALERSHIPS SURE DO NOT. *TR

INSIDE DRIVERS DOOR HANDLE DEFECTIVE ,,WILL NOT LET DRIVER OUT OF CAR IN A TIME OF A CRASH. *TR

2010 CHEVROLET HHR. CUSTOMER HAS RECEIVED RECALL FOR CAR BUT STILL HAS PROBLEMS AFTER REPAIR. *TA THE CONSUMER STATED AS SHE WAS DRIVING, SHE HEARD A GRINDING NOISE, WHENEVER SHE TURNED THE STEERING WHEEL. WHEN SHE RETURNED TO THE DEALER, THE NOISE WAS GONE. HOWEVER, WHEN THE VEHICLE WAS RETURNED TO HER, THE NOISE WAS THERE. THE DEALER DETERMINED THE AIR BAG COIL WAS MAKING THE NOISE. THE CONSUMER STATED THE NOISE WAS NOT THERE, WHEN SHE TOOK THE VEHICLE TO THE DEALER TO COMPLETE THE RECALL. *JB

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO JERK AND WOULD NOT ACCELERATE. THE SERVICE TRACTION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 89,000.

TL * THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED WHEN THE STEERING WHEEL SEIZED AND THE VEHICLE CRASHED INTO A TRUCK. THE CONTACT SUSTAINED MINOR INJURIES TO THE LEGS, NECK, AND BACK. ONE OF THE PASSENGERS SUSTAINED INJURIES TO THE LOWER BACK AND HANDS. THE OTHER PASSENGER SUSTAINED INJURIES TO THE LOWER BACK AND THIGHS. MEDICAL ATTENTION WAS RECEIVED AND A POLICE REPORT WAS FILED. AFTER THE CRASH, THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 14V153000 (STEERING) AND 14E021000 (ELECTRICAL SYSTEM: IGNITION SWITCH); HOWEVER, THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE INTERIOR DOOR HANDLES FRACTURED. THE CONTACT MENTIONED THAT THE DOORS COULD ONLY BE OPENED BY USING THE EXTERIOR HANDLES. THE DEALER STATED THAT THE DOOR HANDLES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

SUDDEN LOSE OF POWER STEERING WITH POWER STEERING LIGHT COMING ON AND ENGINE STOPPING. LUCKILY WE WERE EXITING A SHOPPING AREA AND WAS ON A DOWNHILL GRADE AND WAS ABLE TO COAST TO THE SIDE WITHOUT INCIDENT (EXCEPT THE IRRITATED TRAFFIC BEHIND ME). WE WERE ABLE TO RESTART THE CAR WITH NO DIFFICULTY BUT THE POWER STEERING LIGHT IMMEDIATELY CAME ON AND INDEED THERE WAS NO POWER STEERING. WENT TO A LOCAL AUTO PARTS PLACE WHO SAID THE FUSE LOOKED GOOD, BUT WE CHANGED IT ANYWAY, HOPING THIS WOULD FIX THE PROBLEM, BUT NO SUCH LUCK. I LIVE IN THE CITY AND WORK IN A METROPOLITAN AREA, THIS IS MY ONLY MODE OF TRANSPORTATION AND AT THIS POINT MY BICEPS AND SHOULDERS ARE GETTING PRETTY SORE. VERY DIFFICULT TO PULL IN AND OUT OF MY DRIVEWAY. LOOKING BACK, I SEE HOW THIS COULD HAVE BEEN DISASTEROUS. WHAT IF MY 16 YEAR OLD HAD BEEN BEHIND THE WHEEL? HOPE IT DOESN'T TAKE LONG TO GET REPAIRED. UPDATED 05/7/2015*JS

DRIVER'S SIDE DOOR HANDLE JUST BRAKES OFF. I FEEL THIS IS A SAFETY ISSUE AS YOU CAN BECOME TRAPPED IN YOUR CAR. THE ONLY WAY TO OPEN THE DOOR WHEN THIS HAPPENED IS TO ROLL DOWN WINDOW AND PUT YOUR ARM OUT TO OPEN FROM THE OUTSIDE OR HAVE SOMEONE ELSE OPEN FOR YOU. FOR INSTANCE, IF YOU WERE IN AN ACCIDENT, CAR CAUGHT ON FIRE, STALLED ON RAILROAD TRACKS, OR CARJACKED YOU ARE A PRISONER IN THE CAR. THE DOOR HANDLES ARE MADE OF PLASTIC AND IS A VERY EXPENSIVE REPAIR., MINE WAS $200. IF IT HAD NOT BEEN A SAFETY CONCERN, I WOULD NOT HAVE REPAIRED IT. IF YOU RESEARCH THE INTERNET IT IS VERY COMMON PROBLEM. PLEASE RESEARCH. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 14V153000(STEERING), HOWEVER THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.

HAVING RECEIVED SEVERAL LETTERS FROM GM REGARDING THE RECALL OF THIS VEHICLE, I CONTACTED THE LOCAL GM DEALER ONLY TO BE SHOWN THAT THE LETTER STATED THAT I WOULD BE CONTACTED AGAIN WHEN THE PART(S) WERE AVAILABLE. THE DEALER TOLD ME TO GO AWAY AND WAIT FOR A FOLLOW-UP LETTER IN SPITE OF THE DANGER OF DRIVING THE CAR IN ITS CURRENT CONDITION. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WAS REMOVED FROM THE IGNITION WITHOUT THE VEHICLE BEING IN PARK. THE VEHICLE WAS TAKEN TO A DEALER AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 14V171000(ELECTRICAL SYSTEM), HOWEVER THIS FAILURE CONTINUED TO OCCUR. THE CONTACT STATED HE WAS TOLD BY SERVICE REP AT THE DEALER THAT A NEW IGNITION WAS NOT PLACED IN HIS VEHICLE. HOWEVER CONTACT PAPER WORK STATES A IGNITION SWITCH REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,578.

THE INSIDE DOOR HANDLE BROKE OFF FOR THE 2ND TIME IN LESS THAN A YEAR, I THINK THIS IS THE MAKER FAULT AND THE CUSTOMER SHOULDN'T BE HELD RESPONSIBLE FOR THIS. *TR

ON MY LUNCH BREAK FOR WORK MY POWERSTEERING ONCE AGAIN HAS GIVEN OUT ON ME I HAVE CONTACTED CHEVROLET NUMEROUS TIME TRYING TO GET THEM TO UNDERSTAND HOW UNSAFE IT IS TO KEEP DRIVING THE CAR WHEN THERE IS ALREADY A KNOWN ISSUE WITH POWERSTEERING OF MY CAR BUT CHEVROLET HAS REFUSED TO PROVIDE A RENTAL CAR TO ME DUE TO ME NOT FEELING SAFE TO DRIVE THE CAR THEY ARE NOT ABLE TO GIVE ME A TIME WHEN THE PARTS SHOULD BE IN. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT SHE RECEIVED NHTSA CAMPAIGN NUMBER: 14E021000 (IGNITION SWITCH). THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED FOR THE RECALL, THE VEHICLE ENGINE STALLED WHEN STOPPING FOR TRAFFIC LIGHTS. THE CONTACT ALSO MENTIONED THAT ALL OF THE WARNING LIGHTS, INCLUDING THE "DISABLED AIR BAG" WARNING LIGHT, ILLUMINATED PRIOR TO THE ENGINE STALLING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNDETERMINED. IN ADDITION, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THAT THE SECURITY FEATURE CHIP NEEDED TO BE REPLACED WHICH WAS THE CAUSE OF ALL THE SECURITY LIGHTS ILLUMINATING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS DRIVING TO WORK THIS MORNING I GO TO MAKE A TURN AND THE STEERING WHEEL JUST LOOKED.THE POWER STEERING ALERT CAME UP, IT WOULD NOT UNLOCK UNTIL I TURNED CAR OFF. IT WAS VERY VERY SCARY THE STEERING WHEEL BECAME VERY VERY HEAVY I HAD TO STRUGGLE TO TURN, I WAS PRAYING AND SWEATING PROFUSELY, I REALLY FELT MY LIFE WAS IN DANGER. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE POWER STEERING FAILED INTERMITTENTLY. THE POWER STEERING, AIR BAG, AND SERVICE ENGINE SENSORS WERE ALL ILLUMINATED AND THE CONTACT HAD A DIFFICULT TIME TURNING THE STEERING WHEEL. THERE WAS A LOUD CLICKING NOISE THAT WAS HEARD EACH TIME THE STEERING WHEEL WAS TURNED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 14V153000 (STEERING) AND 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. UPDATED 10/7/14*CN THE VEHICLE OVERHEATED, THE ENGINE AND AIR BAG LIGHT ILLUMINATED. THE LOWER CONTROL BUSHING, TIMING SOLENOID AND CAMSHAFT NEEDED TO BE REPLACED. UPDATED 11/25/14 THE CONSUMER STATED THE DEALERSHIP COULD NOT DUPLICATE THE POWER STEERING FAILURE. THE LEFT FRONT HEAD LIGHT WAS REPLACED 5 TIMES. THE CATALYTIC CONVERTER AND FRONT AXLE WERE REPLACED. THE VEHICLE ROLLED BACKWARDS OUT OF THE DRIVEWAY CAUSING MINOR DAMAGE. *JS

NO ACCIDENT HAS OCCURRED; I WOULD LIKE TO KNOW WHY IT TAKES SO LONG TO REMEDY THE RECALL(S) ON MY VEHICLE; THE FIRST NOTICE WAS RECEIVED DATED APRIL 2014 FROM GM REGARDING THE IGNITION SWITCH. THE NEXT RECALL LETTER WAS RECEIVED ON MAY 11, 2014 AND I IMMEDIATELY CALLED MY LOCAL GM (CECIL CLARKE CHEVROLET) IN LEESBURG, FLORIDA TO BE PUT ON THE 'LIST' FOR THE REQUIRED PARTS/REPLACEMENTS. ON JUNE 17TH, I CALLED CECIL CLARK AGAIN AND WAS ADVISED THAT ALTHOUGH THEY WERE RECEIVING 4 - 5 REPLACEMENT KITS A DAY, MINE HAD NOT COME IN YET. NOW I HAVE A SAFETY RECALL FOR JUNE REFERENCE THE EPS AND THAT PARTS ARE NOT CURRENTLY AVAILABLE. I HAVE DONE WHAT I NEED TO DO, I DRIVE ONLY WHEN I HAVE TO NOW, AND ALTHOUGH I FOLLOW THE SAFETY RULES REFERENCE REMOVING ALL ITEMS FROM THE IGNITION KEY, I DO NOT FEEL SAFE WHILE DRIVING ANYMORE. PLEASE CAN YOU FIND OUT WHY IT TAKES SO LONG TO GET PARTS FOR A VERY SAFETY RELATED ISSUE. I THANK YOU IN ADVANCE. *JS

I WAS BACKING UP OUT OF A PARKING STALL THE POWER STEERING SUDDENLY STOPPED WORKING , THAT IS ON RECALL ALONG WITH THE IGNITION SWITCH WE CALLED MAY 20 2014 NO PARTS FOR THE IGNITION SWITCH STILL NO PARTS FOR THAT NOW ANOTHER RECALL THIS TIME ELECTRICAL POWER STEERING ..... SUNDAY JULY6 2014 AT 11:30 AM POWER STEERING SUDDENLY WENT OUT CALL GM ROAD SIDE ASSISTANCE GOT A TOW TO H&H CHEVY OMAHA NE . THEN FIRST THING MONDAY MORNING WENT IN AND GOT A LOANER CAR. THE SERVICE GUY STATED THAT GM DOESN'T NO HOW TO FIX THE POWER STEERING PROBLEM NOR DO THEY HAVE ANYONE TO FIX IT AND NO PART TO FIX IT WITH SO IT COULD BE A MONTH OR LONGER WE HAVE TO DRIVE A CHEVY CRUZE WHICH FOR SOMEONE WITH A VERY BAD BACK AND ARTHRITIS IN KNEES AND BACK BAD CAR NOT COMFORTABLE. I THINK GM NEEDS TO JUST SCRAP ALL THESE CARS AND BUY THEM BACK FROM THE PPL AND PAY OFF THERE LOANS. I AM LOOKING INTO BUYING A DIFFERENT BRAND OF CAR. ONE THE CORPORATION WILL COMMUNICATE BETTER THEN GM IS NOW THE COMPANY OF WE WONT SAY A WORD TIL YOU GET HURT. DEALERSHIPS TELLING OWNERS TO JUST DRIVE YOUR CARS BUT BECAREFUL TIL THEY DO GET THE PART IN. *TR

MY VEHICLE IS CURRENTLY UNDER 3 SAFETY RECALLS WITH GM. WHEN I CONTACTED GM TO INQUIRE ABOUT A POSSIBLE LOANER VEHICLE UNTIL IT CAN BE REPAIRED, I WAS TOLD THE DEALERSHIPS WERE AUTHORIZED TO PROVIDE LOANER VEHICLES. WHEN I CALLED THE DEALERSHIP THEY STATED THAT THEY WERE ONLY PROVIDING LOANER VEHICLES FOR THOSE WHOSE CARS WERE INOPERABLE. WHEN I CONTACTED GM FOR CLARIFICATION ON THIS, THEY STATED THAT LOANER VEHICLES ARE AVAILABLE FOR THOSE CARS UNDER SAFETY RECALLS, OF WHICH MY CAR IS INCLUDED, AND SENT ME BACK TO THE DEALERSHIP. THE DEALERSHIP STILL REFUSES TO PROVIDE A LOANER VEHICLE AND GM IS NOT ASSISTING, JUST SENDING ME BACK TO THE DEALERSHIP. THIS CAR IS UNDER RECALLS IN WHICH THERE WERE SERIOUS ACCIDENTS AND DEATHS INVOLVED. THERE IS NO WAY I AM DRIVING THIS CAR. CAN YOU HELP WITH THIS SITUATION? *TR

TL * THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE INTERIOR HANDLE FOR THE DRIVER'S SIDE DOOR FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE AND STATED THAT THE HANDLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 45,'000.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED WHILE STARTING THE IGNITION, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND A CHIME SOUNDED WITH AN IMMEDIATE LOSS OF POWER STEERING. THE FAILURE WAS RELATED TO RECALL NHTSA CAMPAIGN ID NUMBER 14V153000 (STEERING). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND THE POWER STEERING FAILED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V153000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE DEALER STATED THAT THE RECALL REMEDY WAS UNAVAILABLE AND THAT IT WOULD TAKE APPROXIMATELY THREE MONTHS FOR AN APPOINTMENT TO BE SCHEDULED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 105,000..UPDATED 08-26-14 *BF UPDATED 8/29/2014 *JS

THIS IS AN UPDATE TO FILE# 10597005 YOU ALREADY HAVE THE INFORMATION ABOUT OUR 2010 CHEVY HHR, ELECTRICAL ISSUES, AND ABOUT THINGS SHUTTING DOWN BEFORE THE NEW IGNITION SWITCH WAS INSTALLED. AND I INFORMED YOU THAT THE AIR BAG WARNING LIGHT CAME ON AFTER THE NEW SWITCH WAS IN, MAKING IT VERY DANGEROUS TO DRIVE. ON THE WEEK OF JUNE 10TH, 2014, I INFORMED YOU THAT WE WERE LEFT WITH NO CAR FOR A DAY AND A HALF, BECAUSE SERRA CHEVROLET IN SOUTHFIELD, MICHIGAN WAS TOO BACKED UP. LIKE THEY HAVE BEEN SINCE THE RECALL. UPDATE, AS OF TODAY, JUNE 18TH, 2014: 1. THE AIRBAG FUSE WAS MISSING. THE AIRBAG LIGHT STILL COMES ON, PERIODICALLY AS WELL AS THE ANTI-THEFT LIGHT. 2. ON JUNE 14TH, 2014, MY HUSBAND EDWIN WAS STRANDED AND HAD TO BE TOWED BECAUSE OF THE NEW KEYS TO THE IGNITION SWITCH, STOPPED WORKING AND THE CAR WOULD NOT START. ONCE HOME, AFTER BEING TOWED, OUR SON, SUGGESTED TRYING THE OTHER KEY. AND IT WORKED. SOMETHING IS WRONG WITH THE BRAND NEW KEYS. WE ARE HERE, WONDERING, WHEN WILL THE SECOND KEY GO OUT, STOP WORKING WHILE DRIVING ETC.!!! 3. WE NEED TO TAKE THE CAR IN. BUT WE WERE TOLD THAT BECAUSE WE JUST GOT A NOTICE ABOUT THE POWER STEERING, THAT IT'S BEST TO WAIT UNTIL WE BRING THAT IN FOR THAT. BUT..ONCE AGAIN, THE PARTS ARE NOT IN!!!!! GM NEED TO TAKE THIS CAR BACK, OR GIVE US SOMETHING ELSE TO DRIVE UNTIL IT CAN BE FIXED. WE DO NOT FEEL SAFE AT ALL!!!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE CONTACTED GM TO GET THE RECALL DONE FOR THE IGNITION SWITCH ON MY 2010 CHEVY HHR. I HAVE BEEN TOLD THAT THE PARTS WILL NOT BE AVAILABLE AND HAVE TO BE ORDERED. TIME TO MAKE THE REPAIRS WILL BE 4 TO 6 WEEKS. THOUGHT YOU SHOULD KNOW. *TR

CAR WOULD NOT START FOR DAYS. HAD IT JUMPED SEVERAL TIMES. FINALLY STARTED RUNNING AGAIN, THAN IT APPEARED TO HAVE AN EXHAUST LEAK. NOPE...DIRECT FIT CONVERTER... OVER 600$ PLUS BEING TOWED 2XS. ANOTHER BATTERY, AAA TOWING AND JUMPING, ALREADY HAD ENGINE SWITCH REPLACED, NOW MY KIDS AND I HAVE TO WORRY ABOUT POWER STEERING! THOUGHT I LOVED THIS VECH, BUT ITS COST US AN ARM AND A LEG JUST TO FIX PROBLEMS, NOT TO MENTION IM STILL PAYING FOR IT! CHEVY 2010 HAD 7MILES ON IT WHEN PURCHASED, HAS APPROX 70 NOW, COULD OF HAD MORE, IF NOT FOR FIXING AND BUYING PARTS! NEVER AGAIN. *TR

POWER STEERING ASSIST WENT OUT MAKING VEHICLE VERY DIFFICULT TO STEER. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT RESTARTED THE VEHICLE AND IT FUNCTIONED PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,409.

DRIVING STRAIGHT AHEAD ON DRY ASPHALT STREET AT ABOUT 28 MPH. THE BRAKES BEGAN APPLYING THEMSELVES VERY HARD OVER AND OVER AND OVER. MADE CAR BUCK AND NEARLY STOPPED ME DEAD IN TRAFFIC. DASHBOARD MESSAGE CENTER SAID "ESC ACTIVE". IT WAS THE ELECTRONIC STABILITY CONTROL ACTIVATING ITSELF FOR NO REASON AT ALL. I FORTUNATELY KNOW WHERE THE ESC OFF SWITCH IS, PRESSED AND HELD IT IN UNTIL "ESC OFF" CAME UP ON THE MESSAGE CENTER. THIS HALTED THE ROGUE BRAKING. IF I HAD BEEN ON THE FREEWAY, A TOTAL LOSS OF WOULD SEEM LIKELY. *TR