2019 Chevrolet Trax Suspension Problems

Front top strut mounts completely broken loss of turning and grinding metal on metal clunking noise when you turn 22,000 miles alignment is way off factory issue bad parts

We purchased the vehicle June 1, 2021. We started hearing a popping noise when being driven. Sometimes it was often and sometimes every now and then. The trax is in the shop as of now. We were told there was a crack in the frame. They said they would weld the area, but it would take time. Car had to be taken apart piece by piece. I asked them what would cause the problem. I was told it was when the car was turned sharply. I have talked to several people and I was told that did not sound right. A sharp turn should not make the frame crack. I wanted the frame changed. They said they would weld it and it supposedly be good as new. I do not feel comfortable driving a vehicle with a welded frame. I think it is a safety risk for me or anyone else to drive it. This our only car we have. They weren't even going to give me a loaner car to use until I made some calls and finally got one. They car is a 2019 and has less than 20,000 miles on it. I don't think this problem should have happened on a car this new.

The contact owns a 2019 Chevrolet Trax. The contact stated while driving at various speeds over bumps, the vehicle emitted squeaky sounds. The contact stated that as she depressed the brake pedal, the vehicle pulled towards to the right and hesitated to respond. The vehicle was taken to the dealer where it was diagnosed that the front driver's side tire tread was lower causing the failure. The dealer replaced the front driver's side tire however, the failure reoccurred several times while driving. The vehicle was taken back to the dealer and to an unknown dealer who informed the contact that the mechanic could not duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that NHTSA Campaign Number: 19V312000 (Suspension) was previously completed on the vehicle. The failure mileage was approximately 8,000.

MY CAR SMELLS LIKE A STRONG FUME THAT IS WANTING TO KNOCK ME OUT. I PHARMACY SOMETHING IN THE CAR THAT WAS WRAPPED IN FOIL AND THE FOIL STARTED CRACKLING. SINCE THEN IT LOOKS LIKE MY CAR IS PULLING APART, AND THE SUSPENSIONS SHOCKS HAVE GONE OUT. WHEN MAKING TURN IT COMES OFF AS IF THE CAR IS GOING TO BUCKLE UNDER ME.

MY 2019 CHEVY TRAX BOTH STRUT MOUNTS ARE BROKEN ON THE FRONT, THE CAR IS THREE YEARS OLD THIS IS TO YOUNG OF A CAR TO ALREADY HAVE THOSE ISSUES. AND BOTH SIDES.

I WAS TRAVELING IN MY CAR ON THE FREEWAY. TRAFFIC CAME TO A DECELERATION VERY QUICKLY AND SUDDENLY. I WAS ABLE TO SLOW DOWN IN TIME TO AVOID THE CAR IN FRONT OF ME, HOWEVER I WAS STRUCK FROM BEHIND. THE DRIVER BEHIND ME MUST HAVE SWERVED ALSO TO TRY TO AVOID HITTING ME DIRECTLY FROM BEHIND. SHE HIT MY REAR DRIVER SIDE. THIS ACTION CAUSED MY CONTROL ARM, STRUT TOWER, ROTOR, WHEEL AND ALL OTHER ASSOCIATED PARTS TO DETACH FROM THE VEHICLE. THIS ALSO CONSEQUENTIALLY CAUSED THE BRAKE HOSE TO BE RIPPED FROM THE ASSEMBLY RESULTING IN POOR BRAKE PRESSURE. I WAS ABLE TO PULL TO THE SHOULDER WITH HYDRAULIC BRAKES ALONG WITH THE USE OF MY EMERGENCY BRAKE. VERY MINOR INJURIES WERE SUSTAINED FROM THIS INCIDENT, HOWEVER, THE SITUATION COULD HAVE RESULTED IN SEVERE INJURY OR DEATH. I HAVE NOT EXISTING RECALLS FOR THE PARTS THAT FAILED, HOWEVER, THERE IS A RECALL ON THE FRONT CONTROL ARMS ON THIS VEHICLE.

I LEASED A 2019 CHEVY TRAX IN JAN ON THIS YEAR, HAD ABOUT 8,000 MILES ON IT LAST MONTH WHEN THE LOWER CONTROL ARM FAILED WHILE MY WIFE WAS DRIVING IT. THERE IS RECALL FOR PREVIOUS YEARS BUT NOT MY VEHICLE FOR THE LOWER CONTROL ARM. LONG STORY SHORT, I FILED AN INQUIRY CASE WITH GM TO WHICH THEY SAID THE ACCIDENT CAUSED THE FAILURE. IN MY OPINION, THE FAILURE CAUSED THE ACCIDENT AND THANK GOD SHE WAS JUST ACCELERATING AT 3 OR 4 MPH FROM A STOP LIGHT WHEN THE FAILURE OCCURRED. I AM ATTEMPTING TO GET THIS APPEALED BUT HAVING A HARD TIME, THEY SAID TO GET THE RESULTS OF THEIR INQUIRY I NEEDED TO GET A COURT ORDER.

TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. WHILE DRIVING 30 MPH, THE VEHICLE PULLED TO THE RIGHT. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO DAVID MAUS CHEVROLET (972 TOWNE CENTER BLVD, SANFORD, FL 32771, (407) 641-4198), BUT THE PART WAS NOT AVAILABLE. THE VEHICLE HAD BEEN AT THE DEALER FOR ONE MONTH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5410553050. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DENOOYER CHEVROLET (5800 STADIUM DR, KALAMAZOO, MI 49009, (269) 743-0134) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHILE ON THE HIGHWAY, MY TRUCK WENT HARD RIGHT WHILE MY STEERING WHEEL WAS IN STRAIGHT POSITION. I ASKED MY PASSENGER DID YOU FEEL THAT . THEY SAID YES .IT WAS VERY SCARY AND HAPPENS VERY SPORADIC.ALSO THE BRAKES SEEM TO BE SOME TIMEY WITH STOPPING EFFICIENTLY, LIKE YOU EITHER STOP TOO QUICK OR NOT FAST ENOUGH. I'M NOT SURE WHY MY VIN HAS NOT APPEARED IN THIS RECALL WHEN CLEARLY MY VEHICLE HAS THE SAME ISSUES AND WITHIN THE MAKE MODEL AND YEAR.

TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WOODBURY CHEVROLET (729 MAIN ST S, WOODBURY, CT 06798, (877) 541-5831) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

2019 CHEVY TRAX. CONSUMER WRITES IN REGARD TO GM CONTROL ARMS RECALL A182202370 AND REQUEST TO KNOW WHEN PARTS WILL BE AVAILABLE FOR REPAIRS. *AS *JS

TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. DENECKER CHEVROLET (510 US-7, MIDDLEBURY, VT 05753) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). SUMMIT CHEVROLET BUICK GMC (318 GRANT AVE, AUBURN, NY 13021, (315) 258-2000) AND THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LASORSA CHEVROLET BUICK (3510 WEBSTER AVE, BRONX, NY 10467, (347) 614-1457) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT CALLED COX CHEVROLET AT 941-749-2699 (LOCATED AT 2900 CORTEZ RD W, BRADENTON, FL 34207) AND INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT PURCHASED THE VEHICLE FROM TC CHEVROLET (LOCATED AT 2045 ROGUE VALLEY HWY 99 N, ASHLAND, OR 97520, (541) 201-8698), BUT WAS NOT ALLOWED TO DRIVE IT OFF THE LOT BECAUSE THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE DEALER STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED CASE NUMBERS: 9-1599538349-9-524657225. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). GANLEY CHEVROLET (13865 BROOK PARK RD, BROOK PARK, OH 44142, (216) 586-5804) STATED THAT THE PART WAS NOT AVAILABLE AND WOULD BE ORDERED IN JULY OF 2019. THE DEALER STATED THAT THEY WOULD CALL THE CONTACT BACK, BUT NEVER DID. THE CONTACT ALSO STATED THAT THE HEATING AND COOLING COMPONENTS WOULD NOT FUNCTION PROPERLY AND IT TOOK AN EXCESSIVE AMOUNT OF TIME TO COOL OR HEAT THE VEHICLE. ALSO, THE ACCESSORIES WOULD NOT CHARGE HER DEVICES. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 300.