2017 Chrysler Pacifica Complaint Log

I have twin boys, I let them out of their car seats after returning from daycare. I took bags in my house and returned to find my door off the upper track and hanging from the lower attachment causing much stress to the bracket and and scratching my exterior paint. From the door opening and closing so many time off the track. This occurred after my son said he hit that button on the door a few times. This door could of easily fallen off or hurt one of my sons. Very scary! Also I found numerous other Pacifica forums that say the side windows have broken on there vehicles after this same type of event has happened. I am very concerned, this is my daily driver for all 3 of my sons who are all under 4yrs old. This heavy door could of caused serious damage to one of my sons. Please help me resolve this problem. Also now I have scratches on my paint from the door going back a forth which is visible from the outside.

The rear passenger door opens on its own. Several times I have returned to my car and found the rear door opened. After researching it, this is a know problem by Chrysler and they never recalled the vehicle. Thanks god i did not have my car or any valuables stolen. The link to the forum where hundreds of folks have mentioned this is at https://www.chryslerforum.com/forum/chrysler-voyager-town-country-21/passenger-power-door-opens-while-parked-22516/

1.What component or system failed or malfunctioned, and is it available for inspection upon request? The power steering wheel and YES 2.How was your safety or the safety of others put at risk? I have to drive with alert the whole time because I will not know when the steering wheel will stop working and if it stop working while taking corner or I have to turn the wheel very fast I wont be able to do so.which might cause an accident to me or hit other people. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? we took it to one place but they wont be able to identify it because it happens randomly. and we drop it at the dealership to check it but it has been 2 days since I dropped off but they did not do the inspection yet. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The power steering wheel warning light will come up randomly while driving slow, fast or start and stay at the same place but it will not show up right away when you first start. It first appear around a month ago.

THIS IS THE 2ND TIME I HAVE REPORTED A COMPLAINT ABOUT THIS NOISE ISSUE. FIRST ISSUE 10/2020. THERE IS A LOUD BUZZ WHEN UNLOCKING THE VAN DOORS. VAN CAN BE ON OR OFF. ALSO MAKES THE NOISE WHEN EXITING THE VAN. IT'S AN INTERMITTENT THING THAT GOES AWAY, LIKE AFTER REPORTING IT AROUND NOV 2020. NOISE BEGAN AGAIN AUG 2021. ANNOYING AND EMBARASSING AS IT CAN BE HEARD FROM OUTSIDE TOO.

The contact owns a 2017 Chrysler Pacifica. The contact stated while reversing two days after purchasing the vehicle, the electronic shifter was placed into DRIVE however, the vehicle would not move. The warning message "Service Shifter" was illuminated. The contact continued to engage the electronic shifter until the vehicle responded. The contact stated that the failure reoccurred and the vehicle was taken to the dealer where the vehicle was purchased. The dealer then towed the vehicle to an authorized Chrysler dealer, where the vehicle was diagnosed with an electrical wiring failure. The vehicle was repaired; however, the failure persisted. The contact stated that the vehicle was taken back to the dealer again to be repaired. The dealer repaired the vehicle; however, the failure reoccurred while driving. The contact stated while driving at 60 MPH on the highway, the vehicle suddenly stalled, almost causing other vehicles to crash into the vehicle. There were no warning lights illuminated. The vehicle was towed to the dealer where it was purchased and then the vehicle was taken to a second Chrysler dealer; Frontier Dodge Chrysler Jeep Ram Fiat (5801 TX-327 Spur, Lubbock, TX 79424). The second Chrysler dealer diagnosed the failure as an electrical failure. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the second dealer who notified the manufacturer of the failure. The manufacturer advised the dealer to replace the battery. The battery was replaced; however, the failure persisted. The vehicle was taken back to the second Chrysler dealer but was not repaired. The failure mileage was approximately 73,000.

1) Steering - when driving, the steering wheel almost feels “stuck” when turning and going at least 40mph. It feels like it has to be “jerked” back to straighten it out causing concern for over correction. Took to Chrysler dealership and was told they could find nothing wrong but did an update on my power steering. Seems to be happening more often. 2. Power train - while taking off from a stopped position or driving slowly (ie: parking lot) the vehicle shifts so hard it feels like you’ve been rear ended. Again Chrysler dealership could find nothing wrong but this also happens frequently.

This car was bought used in 2020. It had less than 15000 miles on it at that time and was still under original warrantee. I took it to a Chrysler dealership for some minor repairs which they resolved. I informed them that there was a rapid acceleration issue which they couldn't resolve. For the last year it has continued. It only happens at low speeds an is definitely not a pedal issue I recently happened while pulling into a handicap spot and I hit a pole. It was fortunate that it wasn't a crosswalk or some on could have been seriously injured.

The wiring harness on the sliding doors allow the wiring to become frayed and makes the door not close properly. See YouTube videos on this model car door malfunctioning. When attempting to close the door, the door closes and then reopens until you repeatedly close it.

While driving vehicle with cruise control set to 55 vehicle stallings, losing power steering, and loses all driver-assist features, to include traction control, blind spot monitoring, power steering, forward collision avoidance, adaptive cruise control, airbags, and other systems. Send back to dealership three times to two different dealerships and for same

My wife said that she was pulling into a parking spot and did not have her foot on the accelerator as she coasted into the spot. The car accelerated by itself she had to step hard on the brake to get it to stop before she hit another car. It was not a problem with a floor mat since they are snapped into place and do not come close to the pedals. I do see that similar problems have been reported on this type of vehicle with no satisfaction received. This incident is the 2nd time it has happened according to my wife. She does most of the driving around town.

Around 35,000 miles - MIL light came on showing DTC P000D (Camshaft Position Slow Response Bank 2). Followed by rough up/down shifts, lack of power on acceleration, lack of downshifting as expecting, and rough idle at low speeds. Code self cleared and MIL disappeared. Engine oil checked and changed. Code came back/self cleared until vehicle was taken to dealer at 47,317 miles. Below service was performed - included checking the camshaft - sensors and replacing the PCM under warranty. Now at 52,000 miles and six months later - DTC P000D, rough shifts, lack of acceleration and rough idle have come back. Dealer does not have any availability until 4/23 - however an appointment has been made. DTC comes and clears. But rough shifts persist. 08-24-2021 -47,317 Scheduled Maintenance Vehicle Inspection(S) Check Battery Inspect Brake System Tires Good - Green Diagnostic System Test Cam Shaft Rental Sublet Lube/Oil/Filter Fuel System Service

Lane assist and Forward Collision Warning would intermittently turn off along with the passenger window automatically going down. Vehicle would also seems to glitch and restart at the same time. After this taking place for a couple of weeks, now the vehicle has twice completely shut off while driving. The engine, screens, dash, etc. all turned off and the it was automatically put into PARK. Vehicle will restart and everything seems back to normal once it is restarted.

Everytime I accelerate the car is slow to pick up speed and jumps and jerks like the transmission can't shift gears. It has also stalled out in the middle of intersection as if it couldn't get into gear. Took to dealer reset transmission but it still isn't right. Taking to another dealer this seems to be a problem with several owners the car only has 32k and I bought a year ago never had this much issue with past cars

I tried to start my Chrysler Pacifica in the morning. The car would not start, and all of the vehicle's dashboard warning lights came on at different times when i pressed the On/Off ignition button. There was no clear, or coherent error message being displayed about what was wrong with the vehicle. Every warning light came on and off. The vehicle's computer module appeared to have malfunctioned. I was finally able to start the car, and brought it to the dealer for checking. The dealer informed me it was simply a low battery problem, but could not explain to me why all of the warning lights on the dashboard and console came on and off. Nothing in the owner's manual explained this sort of issue. I feel very unsafe with this vehicle, as the computer can display warning messages randomly, and disable the vehicle.

1st time on highway kept pulling to right on my oil change told dealer. He said he couldnt find anything and no warning light came on. 7/2020 I believed it was a safety issue to have no control and car was pulling and locking Havent traveled to far with pandemic. Went away for awhile upstate and driving home it worse so bad just driving and changing lanes it locked up and was hard to get it back in my control to turn to right it just shaked shimmed. i was really scared not to be able to drive my car smoothly. no inspection just the dealer the first time no warning or light came on

The rear lift gate locking mechanism failed while driving causing the lift gate to open in traffic. There is no manual lock or release for the lift gate.

we smelled gas on the passenger side and noticed there wasn't a ton of power being given to the engine. Once we got to our destination the gas smell was stronger. We arrived back at our house and the gas smell was really bad at this point and noticed there was gas coming over the headlights. We popped the hood and there was gas everywhere. We got very lucky and the van did not catch on fire. The fuel supply tube (68210442AA) was shooting gas out from a hole in it and it would land a good 20-ft outside the vehicle. This could have killed myself and my family. We went to find the part and come to find out chrysler "redesigned" the part but there is no recall on this part yet.

When using service brakes and trying to stop the vehicle, I have to push down on the brake pedal multiple times to get the vehicle to stop. Which caused me to almost run several red lights and stop signs. While stopped at a stop light, and my foot is on the brake pedal, the pedal goes to the floor and I have to push down on the brakes multiple times. There is also air noise when pushing down on the brake pedal.

when making a gradual turn it sometimes feels as if the power steering is stuck in the direction of the turn.

Our 2017 Chrysler Pacifica was stopped in traffic on Clinton River Road, Sterling Heights Michigan. When we engaged the gas pedal the vehicle would not start. The vehicle has the engine stop/start feature. By that we mean when the vehicle stops the engine stops and restarts when the gas pedal is depressed. Because we were blocking traffic, the police called for a tow truck which costs us $100. The dealer diagnosed the problem to be the starter with an estimate of $750, Because we had purchased the MOPAR extended warranty our cost was $200. The dealer also informed us that there is no way to permanently disable the stop/start feature. We believe this feature is a safety issue because we never now when the vehicle will not start after stopping and could cause a major traffic jam as it for us. Also, without the extended warranty the total cost would have exceeded $800. Thank you

Transmission stalls, doesn’t change from park to, reverse neutral to drive correctly. If I put my vehicle into drive it will go backwards and vise versa not always but a lot and then al a sudden it will jerk and switch to correct gear. It doesn’t accelerate correctly.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while depressing the accelerator pedal, the vehicle would not immediately accelerate, and the transmission experienced hard shifting. The check engine warning light remained illuminated. The contact stated that later while driving at an undisclosed speed, the engine misfired. The vehicle was diagnosed, and it was determined that the transmission was faulty and engine coolant was present inside cylinders number 1,3 and 5. The vehicle was not yet repaired. Additionally, the driver’s and passenger’s side sliding doors malfunctioned and erroneously opened after being closed. The doors were reprogrammed, and the vehicle was repaired. The contact stated that after a cold start the brake pedal extended to the floor. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,000.

VEHICLE MOTOR OR TRANSMISSION LURCHES AND STALLS, WON'T STAY IN GEAR, STOPS FOR NO REASON IN TRAFFIC, SLAMS INTO GEAR. BUT WON'T ACCELERATE. ARRIGO CHRYLSER DEALERSHIP IN FORT PIERCE FLORIDA STATED THEY REPAIRED ISSUE WITH COMPUTER RESET OR REPROGRAMMING BUT DID NOT RESOLVE. CONTINUES TO STALL AND LURCH AND LOSE POWER.

The steering wheel sticks when you’re straightening back out from going around a curve. It doesn’t happen all the time but when it does it will continue for several days or weeks and then stop. It has been a continuous thing for months.

Power steering failure while driving. I have to pull over which is very hard, turn off/on car until power steering engages. I have owned the vehicle for 14 months and it has happened about 8 times over that period. Other Chrysler Pacifica's have power steering recalls, but my model does not.

LOSS OF POWER STEERING WHEN DRIVING

VEHICLE WILL NOT GIVE POWER ON TAKE OFF AND WILL NOT GIVE POWER AT 45-55 MPH. THIS HAS CAUSED MANY ISSUES WHERE ACCIDENTS COULD HAVE BEEN CAUSED. TOOK TO MULTIPLE DEALERSHIPS AND THEY BOTH SAID IT WAS THE WAY THE 9-SPEED AUTOMATIC BEHAVED. A VEHICLE SHOULD NOT BEHAVE IN A WAY THAT IS A SAFETY CONCERN. THEY COULD NOT FIX THE ISSUE BECAUSE IT IS THE VEHICLE ITSELF.

THE POWER STEERING WOULD GO OUT, A NOTICE WOULD COME UP STATING " POWER STEERING UNAVAILABLE", THEN THE POWER STEERING WOULD WORK FOR ABOUT 60 SECONDS AND GO OUT AGAIN AND THEN REPEAT THE PROBLEM. THIS JUST STARTING HAPPENING ON 4/10/21. WE HAD JUST GOTTEN INTO THE VAN AND STARTED DRIVING, WE WENT ABOUT 1/2 MILE, IT HAPPENED A TOTAL OF 4 TIMES. WE TURNED AROUND AND BROUGHT THE VEHICLE BACK HOME AND IT HAPPENED 2 MORE TIMES

FROM A STOP AT A STOP LIGHT, WHEN LIGHT TURNED GREEN ACCELERATED TO ABOUT 18 MPH (GOING STRAIGHT THROUGH LIGHT) THEN LOST ALL POWER (WITH ACCELERATOR STILL DEPRESSED) WHILE IN MIDDLE OF THE INTERSECTION. AT THAT SAME TIME A NOTIFICATION DISPLAYED ON THE DASHBOARD FOR ABOUT 5 SECONDS STATING "ADAPTIVE CRUISE CONTROL (ACC) OFF". AFTER ABOUT 5 SECONDS NOTIFICATION DISAPPEARED AND POWER RETURNED TO VEHICLE. THIS EXACT ISSUE HAPPENED TWICE IN THE SAME DAY.

THE LAST COUPLE OF WEEKS NOTICED THAT WHILE DRIVING THE STEERING WHEEL SEEMS TO LOCK, AND HAVE TO ALMOST JERK MOVE IT. ALSO IT BECOMES VERY STIFF. CALLED THE DEALER ABOUT ANYONE REPORTING THIS ISSUE OR ANY RECALLS, THEY SAY NO.

Transmission jerks or shudders when pressing accelerator. Has almost caused several accidents.

ALTHOUGH THE PROBLEM IS NOT THERE WITH EVERY ACCELERATION, THE VAN SEEMS TO BE TUGGING, THEN JUMPING/PUSHING FORWARD, AND THEN RESUMING ACCELERATION. THIS USUALLY HAPPENS AFTER BEING STOPPED AND ACCELERATING TO GO AT AROUND 20MPHS. I HAVE ALSO HAD THIS HAPPEN WHEN TURNING AND MERGING ON TO TRAFFIC AROUND TOWN WHICH HAS CAUSED ONCOMING CARS TO HAVE TO DECELERATE DUE TO MY ACCELERATION DELAY. I'VE HAD THE CAR CHECKED OUT BY THE DEALERSHIP AND HAVE BEEN TOLD THAT THEY ARE UNABLE TO REPLICATE THE PROBLEM, YET I'M DRIVING AROUND TOWN WORRIED THAT I WILL GET IN A WRECK BECAUSE OF THE RANDOM FAILURE TO ACCELERATE SMOOTHLY. WHAT'S EVEN MORE CONCERNING IS THAT THERE ARE THOUSANDS OF COMPLAINTS LIKE MINE ONLINE, YET DEALERSHIPS ARE UNABLE TO REPLICATE THE ISSUE (ONE EXAMPLE: HTTPS://M.CARCOMPLAINTS.COM/CHRYSLER/PACIFICA/2017/DRIVETRAIN/POWER_TRAIN.SHTML). NOT SURE WHAT ELSE TO DO.

THE MINIVAN SUDDENLY SHUT-OFF WHILE CRUISING AT 45 MILES/HOUR. ALMOST REAR ENDED BY ANOTHER VEHICLE ALONG WARREN ROAD AND WAYNE RD IN WESTAND ,MI. PUSHED THE IGNITION BUTTON AGAIN AFTER CAR IN STOP MOTION. NO MALFUNCTION INDICATOR LIGHT AFTER INCIDENT.

I WAS DRIVING IN STOP-N-GO TRAFFIC BETWEEN 0-25 MPH FOR ABOUT 10 MINUTES, WHEN THE CAR STOP RESPONDING TO ACCELERATION. THE ENGINE WAS STILL ON. I WAS LUCKY TO BE ABLE TO PULL OVER TO THE LEFT SHOULDER, BUT THERE WAS A LOT OF TRAFFIC BEHIND ME, AND COULD HAVE BEEN REAR-ENDED WITH MY FAMILY INSIDE THE VEHICLE. ONCE I PULLED OVER, I SAW THAT THE "ENGINE FAULT", "PARKING BRAKE FAULT" LIGHTS HAD COME ON, AND THE DASH DISPLAYED "TRACTION CONTROL DISABLE". THERE WERE OTHER MESSAGES THAT CAME UP. I TRIED TO PUT THE CAR IN "PARK", BUT THE SHIFTER DIDN'T RESPOND. I TURNED OFF THE VEHICLE AND STARTED IT BACK UP. ALL THE FAULT LIGHTS WERE STILL ON, AND THE SHIFTER WAS BLINKING BETWEEN "P" AND "L" FOR NO REASON. I SHUT OFF THE ENGINE AGAIN, AND ATTEMPTED TO RESTART A SECOND TIME, WITH THE SAME RESULT. I SHUT OFF THE ENGINE AGAIN AND WAITED FOR ABOUT 3 MINUTES BEFORE RESTARTING. THIS TIME I WAS ABLE TO PUT THE CAR INTO D, AND GO TO THE DEALER TO CHECK UP. NEEDLESS TO SAY, THIS WAS VERY DANGEROUS, NOT KNOWING IF THE CAR COULD MALFUNCTION AGAIN AND IF I WOULD LOSE CONTROL AGAIN. I HAVE TAKEN THIS VEHICLE TO THE DEALER 3 TIMES BEFORE REGARDING A ROUGH GEAR CHANGE AT LOW SPEED. EACH TIME THE DEALER UPDATED THE PROGRAM ON THE TRANSMISSION CONTROL MODULE (TCM) PER CHRYSLER FACTORY BULLETIN, AND TOLD ME TO DRIVE IT AND EVENTUALLY THE COMPUTER WILL "LEARN" MY DRIVING HABIT (AS IF SOMEHOW I AM AT FAULT FOR ACCELERATING THE VEHICLE). ON THIS OCCASION, THE DEALER REPLACED THE TCM, BUT GAVE ME NO ASSURANCES THAT THESE PROBLEMS WOULD NOT OCCUR AGAIN WITH THE NEW TCM. UNLESS CHRYSLER CAN EXPLAIN WHAT WAS THE PROBLEM, AND WHAT THEY DID TO FIX IT WITH THE NEW TCM, I FEEL THERE IS A SAFETY CONCERN/RISK WITH THIS VEHICLE.

WHEN IN MOTION, USUALLY FROM FIRST GEAR SHIFTING TO SECOND GEAR, THE TRANSMISSION WILL JOLT OR BANG, AT WHICH POINT I HAVE TO LET OFF THE GAS PEDDLE TO ALLOW IT TO LET'S SAY, CATCH UP, ON THE SHIFT. IT CLUNKS FAIRLY HARD, NOT SURE WHY CHRYSLER HAS NOT RECALLED FOR THIS ISSUE. WE HAVE ALSO HAD ISSUES WHEN WE GO OVER THE TOP OF A HILL WITH THE CRUISE CONTROL ON AND START GO DOWN THE HILL AND THE VEHICLE WILL PICK UP SPEED AND THE TRANSMISSION WILL DOWNSHIFT AND THE ENGINE RPM WILL SPIKE UP TO 3000-4000 RPM. AS I KNOW THIS IS GOING TO HAPPEN, I DO SHUT THE CRUISE OFF WHEN THIS HAPPENS AND IT WILL SETTLE BACK TO NORMAL OPERATION. WE HAVE HAD IT TO OUR CHRYSLER DEALER FOR THE TRANSMISSION ISSUE WITH THE CLUNKING AND THEY JUST SHRUGGED IT OFF AND DO NOTHING AT ALL. I CANNOT PUT A DATE ON THE ACTUAL OCCURRENCES BECAUSE IT IS ONGOING AND STILL DOES IT AT RANDOM AT TIMES. ALSO, I CANNOT REALLY GIVE ACTUALLY DATES AND MILEAGE AS TO WHEN THIS HAPPENS AS IT IS RANDOM.

MY 2017 CHRYSLER PACIFICA LIMITED PASSENGER SLIDING DOOR FELL OFF TODAY. VAN WAS STATIONARY. MY KIDS OPENED THE DOOR WITH THE AUTOMATIC OPEN BUTTON ON OUTSIDE DOOR HANDLE. THE DOOR OPENED AND THEN THE KIDS GOT IN THE VAN AND PUSHED THE INTERIOR CLOSE BUTTON AND THE DOOR GOT JAMMED. THEN MY WIFE TRIED TO MOVE IT AND COULDN'T GET IT TO OPEN ALL THE WAY OR CLOSE. SHE THEN REALIZED A PART WAS SITTING ON THE GROUND AND HAD FALLEN OFF. THIS IS WHEN I GOT CALLED TO LOOK AT THE VAN. LUCKILY, THE DOOR DIDN'T FALL TO THE GROUND AND INSTEAD FELL OFF ITS TRACK ON THE BOTTOM HINGE THAT POWERS THE DOOR BACK AND FORTH. THE PART THAT FELL OFF IS THE BRACKET TO HOLD THE DOOR UP AND KEEP IT ATTACHED CLOSE TO THE TRACK THAT SITS RIGHT ON THE REAR BOTTOM OF THE SLIDING DOOR OPENING ON THE BODY OF THE VAN. VERY ODD PIECE TO FALL OFF BECAUSE TWO BOLTS HOLD IT ON AND CAN ONLY BE REMOVED BY TAKING THE DOOR TRIM PIECE ALL THE WAY OFF. IT IS IN A HARD TO REACH PLACE THAT A USER ERROR CANNOT LIKELY CAUSE.

OCCASIONALLY, WHEN ACCELERATING FROM A STOP, OR LOW SPEED, THE ENGINE SEEMS TO INCREASE RPMS WHILE THE CAR TEMPERARILY SLOWS, AND THEN THE CAR LURCHES FORWARD AND EMITS A LOUD MECHANICAL CLANK. THE WHOLE SENSATION IS SIMILAR TO MY CAR BEING "REAR-ENDED" BY ANOTHER VEHICLE.

MY VAN HAS 54,000 MILES IT'S NOT VERY OLD AND THE TRANSMISSION IS SKIPPING (UP SHIFTING, DOWN SHIFTING, AND HIGHWAY DRIVING) I KEEP TAKING IT TO THE DEALER SHIP THEY KEEP RUNNING UPDATES ON IT AND IT'S STILL SKIPPING. THE VAN HAS A VERY ROUGH IDLE (KEEPS FEELING LIKE IT'S GOING TO TURN OFF WHILE IT'S IN PARK) SOMETHING IS WRONG WITH IT AND THE DEAL SHIP THINKS IT'S OKAY. WELL IT'S NOT. THE FRONT HOOD HAS BUBBLES IN THE PAINT AND IT'S STILL A NEW VEHICLE HOW AM I TO THINK I WILL BE OWNING THIS VAN FOR ATLEAST 10 MORE YEARS AND IT'S BECOMING RUSTED ALREADY.

ENGINE FAILURE around 120,000 miles...No detail information why..engine replaced at Jeep Chrysler 8200 Fairforest Rd. Spartanburg SC dealership 0n 02-26-2021. cost $8,461.85. no warranty coverage

STEERING WHEEL GETS STUCK ON TURNS EVEN SLIGHT ONES HAVE TO PULL IT IN CORRECT DIRECTION. LIGHTS ON DASH GO OFF AS I DRIVE AT NIGHT IS TERRIBLE. SIDE SLIDING DOORS, BACK DOOR HAVE OPENED BY SELF AS I APPROACHED VEHICLE. RADIO VOLUME USED TO GO UP AND DOWN, SAME FOR THE PARKING BRAKE AS I PARKED, IT ALSO WHILE DRIVING MAKES LOUD BUNK NOISE AND AS IT SHOLTS LIKE WHIP LASH TO MY NECK AND SPINE. THE TIRES LOOSE AIR RIGHT AWAY. MOST IMPORTANT IS STEERING AND SHOLT. I DRIVE FOR A LIVING AND THESE ARE SO DANGEROUS. DEALER IN HOMESTEAD ACKNOWLEDGED ISSUES, BUT STILL SAME WAS TOLD WAS FIXED, YET I WAS TO BE CHARGED TO JYST HAVE IT CHECKED $120, WORST SERVICE EVER AT ALL 3 DIFFERENT DEALERS, CUSTOMER SERVICE IS TERRIBLE WAIT TIME FOR OUL CHANGE IS OVER 2 HRS ONE TIME. AM TOTALLY DISSATISFIED WITH THIS VEHICLE. THE ONLY GOOD THING IS THE DROP SESTS BUT I ALMOST GOT SQUEEZED IN WHILE MOVING ABOUT NO SENSOR STOPS IT.

VAN JUMPED AND BUCKED WHILE DRIVING IN A PUBLIX SHOPPING CENTER PARKING LOT MY HEAD WENT BACK AND FORTH WITH A LOT OF FORCE DEFINITELY NOT NORMAL.THE VAN WAS IN MOTION DRIVING SLOWER THREW LOT.

30,390WHILE CRUISING ON INTERSTATE, (2/6/21, 3:17 PM, DRIZZLING, 55 DEGREES F, AT 70 MPH IN CRUISE CONTROL) INSTRUMENT PANEL GOES BLACK, ENGINE SHUTS OFF, POWER STEERING GOES OFF, RT PASSENGER WINDOW DESCENDS ALL THE WAY, WIPERS GO OFF, CRUISE GOES OFF, GEAR INDICATOR SWITCHES (ON IT'S OWN FROM DRIVE TO NEUTRAL, TO PARK. COASTING TO SIDE LEFT OF SIDE OF THE (UNDER CONSTRUCTION) SHOULDER (RT SHOULDER IS BLOCKED BY JERSEY BARRIERS) INSTRUMENT CLUSTER COMES BACK ON. I SHIFT FROM PARK TO NEUTRAL, TO DRIVE, WITH NO EFFECT ON DRIVABILITY. I STOPPED OFF THE ROADWAY AND SHUT OFF THE IGNITION. INSTRUMENT CLUSTER HAS BATTERY AND FCW WARNING LIGHTS ON. THERE IS A DISTINCT SMELL OF AN ELECTRICAL FIRE. I CHECK UNDER THE HOOD TO LOOK FOR OBVIOUS FIRE SOURCES. NONE ARE APPARENT. I CHECKED THE BATTERY CONNECTION. THIS APPEARS AS NORMAL FOR THIS VEHICLE, NOT TIGHT ' BUT NOT LOOSE EITHER. I CHECKED THE FUSE BOX. I DID NOT HAVE A FUSE INDICATOR TOOL WITH ME AND DID NOT ATTEMPT TO PULL FUSES. SEEING NO OBVIOUS FIRE SOURCES I SHUT THE HOOD. FIVE MINUTES AFTER STOPPING I TRIED THE IGNITION AGAIN AND THE CAR STARTED. THE RT PASSENGER WINDOW WAS TO 3' SHORT OF CLOSED, THEN IT STOPPED. I PULLED BACK ON THE HIGHWAY AND RESUMED THE TRIP. THE FCW WARNING LIGHT WAS STILL ON. CRUISE CONTROL WAS UNAVAILABLE. THE DRIVER'S SIDE MIRROR WARNING INDICATOR WAS ON. ON 2/7/21 I CHECKED THE CAR. ALL POWER DEVICES ON THE RT FRONT DOOR WERE NOT ACTIVE. I CHECKED THE FUSES AND DETERMINED THAT AT LEAST ONE HAD FAILED (F47). I ATTEMPTED TO REPLACE THE FUSE. IN DOING SO THE RT PASSENGER WINDOW IMMEDIATELY RETURNED TO THE FULLY CLOSED POSITION, THE FUSE BLEW AS I PUT IT IN, THE SMELL OF BURNING ELECTRICAL WIRE WAS APPARENT INSIDE THE CAB, BUT NOT UNDER THE HOOD.

POWER TRAIN UNAVAILABLE. ENGINE WON'T START. THE VEHICLE IS NOT IN MOTION. THIS HAS HAPPENED TWICE IN THE LAST THREE WEEKS.

FUEL PUMP NOZZLES DON'T WORK WITH PACIFICA AND AUTO SHUT OFF EVERY SECOND. THERE MUST BE SOMETHING WRONG WITH DESIGN WHERE NOZZLE SENSES FUEL AND SHUTS OFF. THIS IS NOT ONLY SUPER ANNOYING BUT A SAFETY HAZARD. SINCE THE FUEL PUMP AUTO SHUTS OFF EVERY TWO SECONDS, I HAVE TO KEEP PRESSING IT AND DON'T KNOW WHEN IT IS FALSE AND WHEN IT IS REALLY A FULL TANK. THIS RESULTS IN OVERFLOW (TOP OFF EFFECT) WHICH IS HAZARDOUS!!! THIS IS NOT ISOLATED.... 4 OUT OF 5 PUMPS DO THIS! PLEASE HELP AS I KNOW OTHERS HAVE SAME ISSUE FROM THE ONLINE FORUMS. I CAN PROVIDE VIDEO OF THIS.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED AFTER SHIFTING GEARS FROM REVERSE TO DRIVE, THE REAR BACKUP CAMERA IMAGINE REMAINED ON THE DISPLAY SCREEN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V886000 (BACK OVER PREVENTION, EQUIPMENT) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUTDOWN AND CEASED WITHOUT WARNING. THE CONTACT CALLED CROWN CHRYSLER DODGE JEEP RAM FIAT (2120 CHAPMAN RD, CHATTANOOGA, TN 37421; (844) 372-1835) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT VEHICLE WAS UNSAFE TO DRIVE. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 60,028.

TWO ISSUES. FIRST, WHEN ACCELERATING, SOMETIMES THE TRANSMISSION DISENGAGES FOR ABOUT 1-2 SECONDS AND THEN REENGAGES AND CAUSES A SUDDEN JERK MOTION FORWARD. HAPPENS 3-4 TIMES A MONTH. THIS WILL HAPPEN ON BOTH CITY STREETS AND HIGHWAYS. THIS HAS STARTED OVER 3 YEARS AGO. SECOND, THE ENGINE WILL STALL/SHUT OFF AT RANDOM TIMES ON CITY STREETS. IT OCCURS WHEN GOING OVER A SPEED BUMP AND ALSO OCCURS WHEN MAKING A U-TURN. IT TAKES QUICKLY SHIFTING BACK TO PARK, THEN PRESSING BRAKE AND START BUTTON TO START BACK UP. THIS HAS STARTED HAPPENING WITHIN THE LAST 3-6 MONTHS.

LOSS OF POWER STEERING INTERMEDIATELY

This is my 3rd problem to be reported to NHTSA on this 2017 Chrysler Pacifica. The "L" gear should typically slow down the vehicle when engaged, especially going downhill, so that you can use the transmission to slow the car down and use less braking. On a recent trip on I-5 the Grapevine, i used the L gear to attempt to slow down the vehicle on a steep and long descent. Instead of slowing the vehicle down immediately upon switching to L, the vehicle actually sped up 10 to 15 mph initially before it starts to slow down the car, creating a very dangerous situation especially when vehicles in front of me were slowing down too on the descent. I took it to the dealer, and they actually replaced the TCM because of another dangerous problem (see Complaint 11405469, March 2021) with the vehicle. I have tried the "L" gear again after, and it still does the same thing. The dealer says they cannot replicate the problem because there is no downhill where they can test for this problem.

THE PARK ASSIST STOPPED WORKING AND THE VEHICLE WAS BROUGHT IN TO BE ASSESSED. I CALLED TO CHECK ON THE VEHICLE AND WAS TOLD AN UPDATE NEEDED TO BE PERFORMED TO RESOLVE THE PROBLEM. CHRYSLER HAS IDENTIFIED THIS AS A ISSUE AND ADDED/UPDATED A TECHNICAL BULLETIN FOR A POTENTIAL RESOLUTION OF THE PROBLEM; THIS IS A $185 PROBLEM PRETAX. THE PARK ASSIST FEATURE IS ONLY ACCESSIBLE AT SPEEDS BELOW 8~10 MPH AS IT IS DESIGNED TO DETECT AVAILABLE PARKING SPOTS FOR PARALLEL OR PERPENDICULAR PARKING AND AUTO PARKS THE VEHICLE, WHILE THE DRIVER IS STILL RESPONSIBLE FOR CONTROLLING THE ACCELERATOR AND BRAKE. THIS PROBLEM IS KNOWN BY CHRYSLER AND A RECALL HAS FAILED TO BE DISTRIBUTED TO CUSTOMERS; ALTHOUGH, NOT A SAFETY CONCERN CUSTOMERS PAYED FOR THIS FEATURE AND IT SHOULD NOT STOP WORKING DUE TO A SOFTWARE UPDATE. FURTHER MORE SOFTWARE UPDATES FOR THIS FEATURE SHOULD BE PART OF THE COST OF PURCHASING THE FEATURE AND THE PARK ASSIST FEATURE SHOULD STILL OPERATE AS THE SYSTEM IS NOT IN COMMUNICATION WITH A NETWORK. THANK YOU FOR YOUR TIME AND SUPPORT, HAVE A GOOD DAY.