2019 Chrysler Pacifica Visibility & Wipers Problems

While driving on the interstate, it began to rain and proceeded to rain heavily. Initially started the wipers on intermittent low, then high, then low constant, and eventually high constant (highest setting). All of a sudden, drivers side wiper became un-synced, stuck under the path of the passenger side wiper and no longer able to clear drivers field of vision. I luckily made it on to the shoulder from the left lane and waited out the storm as I didn't feel safe getting out to inspect the situation, standing in front of my vehicle on the side of the road while visibility was reduced. Eventually made it onto an exit and proceeded to inspect what was going on, drivers side wiper was found to be loose, wiper arm retaining nut was loose and could be spun by finger. Unfortunately, no tools on hand and rain beginning to pour again, I adjusted the wiper arm to normal starting position and tightened it to the best of my ability in order to get home to properly tighten and secure the wiper arm. Seeing as this is only a 3 year old vehicle and intended to be used by families transporting loved ones, I would expect life/safety features to be performing impeccably. There is no excuse for why the wiper arm nut would come loose. I've found similar incidents reported online for this particular vehicle. Disaster was averted this time, please look into this issue and at the very least demand Chrysler inform their customers of this safety problem, it's an easy fix.

IN JUNE, MY WINDSHIELD CRACKED WHILE STATIONARY AND WAS DETERMINED BY CHRYSLER TO BE DEFECTIVE GLASS. THIS IS COVERED UNDER MY WARRANTY. IT HAS BEEN ALMOST 4 MONTHS AND IT HAS NOT BEEN REPLACED PER THE WARRANTY. CHRYSLER CLAIMS THE WINDSHIELD IS ON A NATIONAL BACK ORDER WITH NO ESTIMATED TIME OF ARRIVAL. A CRACKED WINDSHIELD IS A SAFETY HAZARD AS IT IMPEDES MY VISIBILITY. CHRYSLER HAS NOT OFFERED ANY ALTERNATIVE OPTIONS, ONLY TO WAIT. CUSTOMER SERVICE HAS BEEN SLOW TO RESPOND AND RUDE. DEFECTIVE GLASS SEEMS TO BE A COMMON PROBLEM AMONG CHRYSLER PACIFICAS, AS WELL AS AN INABILITY TO FULFILL THE WARRANTY. PLEASE INVESTIGATE.

MY VEHICLE WINDSHIELD DEVELOPED A CRACK COMING FROM VA HOSPITAL.CALLED INSURANCE I HAVE GLASS COVERAGE.TRAVELERS CONTACTED SAFELIGHT IN MARIETTA GA. I WAS INFORMED THAT THEY CONTACTED CHRYSLER AND WAS TOLD THERE ARE NO WINDSHIELDS EXCEPT FOR ONE IN OHIO. I HAVE CONTACTED PAULDING CHRYSLER AND THEY WERE TOLD THE SAME THING.I HAVE CONTACTED CHRYSLER CORP. CUSTOMER SERVICE TWICE NOTHING.I WAS TOLD I HAVE TO WAIT TILL PRODUCTION IS DONE JUNE OR JULY FOR A WINDOW.I WAS TOLD BY THEM TO RENT A CAR FOR 3-4 MONTHS [$3000-4000]OUT OF MY POCKET.SO I DRIVE WITH A CRACKED WINDOW THAT I HOPE WILL NOT CAUSE SERIOUS INJURY TO MY WIFE OR ME.I WAS TOLD THEY HAVE NO PARTS FOR A RECALL FROM THE GOVERNMENT.SO ANY BUSTED WINDOW IN THE UNITED STATES IS AT THE MERCY OF CHRYSLER.I ASKED CHRYSLER TO GIVE A RENTAL OR TAKE A WINDOW OF ANOTHER CAR.I HAVE NOT HEARD ANYTHING.