2002 Chrysler Town & Country Complaint Log

IGNITION LOCK GETS STUCK, CAN NOT START THE VAN. ON TWO SEPARATE OCCASSIONS GOT STRANDED WITH AN INFANT IN THE CAR, WAS NOT ABLE TO GET THE VAN STARTED BECAUSE OF AN IGNITION LOCK NOT WORKING PROPERLY. *TR

TL*THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A MECHANIC AND THEY STATED THAT THE POWER STEERING HOSE FAILED DUE TO PRESSURE FROM THE STEERING RACK. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 50,000.

POWER STEERING WHINING DUE TO IMPROPER HOSE DESIGN. HOSES HAVE BEEN REPLACED BY DEALER WITH TEMPORARY RESULTS. PUMP OK. THERE SHOULD BE ALOT MORE COMPLAINTS ON THIS ISSUE, THE DEALER SEEMED WELL AWARE OF IT. *TR

MY POWER STEERING IS BEGINNING TO GO OUT AGAIN AFTER HAVING TO HAVE THE HOSES REPLACED FOR A 2ND TIME. I BELIEVE THE HOSES ARE REALLY DEFECTIVE AND THEY HAVEN'T BEEN CORRECTED YET! *TR

I BOUGHT A CHRYSLER TOWN AND COUNTRY AND THE TRANSMISSION SHIFTS HARD INTO 2ND GEAR. AFTER THE 4TH TIME TO THE DEALER AND TRANSMISSION SPECIALIST THE TRANSMISSION SPECIALIST FINALLY TOOK THE VAN TO AUTO WEST DODGE. AUTO WEST DODGE SAID THEY HAVE A HISTORY ON THE VEHICLE FROM THE PREVIOUS OWNER AND AS OF NOW THERE IS NO FIX FOR THE TRANSMISSION, BECAUSE IT IS A COMPUTER PROBLEM NOT A MECHANICAL PROBLEM. I STILL HAVE THE PROBLEM AND THEY SAY I AM GOING TO HAVE TO WAIT FOR A FIX. THE SHIFTING OCCURS EVERY TIME I DRIVE THE CAR. THE TRANSMISSION SPECIALIST HAS REBUILD THE TRANSMISSION, BUT CAN NOT FIX THE COMPUTER AND AUTO WEST DODGE SAID THEY CAN NOT FIX THE COMPUTER AT THIS TIME EITHER. *TR

THERE WAS A RECALL FOR CHRYSLER POWER STEERING HOSES AND MINE WAS FIXED TWO YEARS AGO & THEY REFUSE TO FIX IT AGAIN SAYING WEAR & TEAR. ALSO, THEY PUT OUT A NOTICE (BUT NOT TO OWNERS) THAT THE OIL PLATE ON THESE VEHICLES ARE LEAKING & THERE IS NO RECALL FOR THAT PROBLEM WHICH I'VE ALREADY CONSULTED 50 PEOPLE WITH THE SAME VAN AND SAME PROBLEM. *TR

POWER STEERING HAS FAILED AT LEAST FIVE TIMES. SOMETIMES WHEN DRIVING 30 MPH WITHOUT WARNING, SOMETIMES WHEN BACKING OUT OF A DRIVEWAY, SOMETIMES WHEN SLOWING DOWN TO MAKE A TURN RESULTING IN A NEAR- MISS AND JUMPING A CURB. TO THIS DATE STEERING CONTINUES TO EMIT A WHINING NOISE. HOSES WERE REPLACED, STEERING COLUMN REBUILT. MORE THAN ONCE DEALER STATED THAT THEY COULD NOT REPLICATE THE PROBLEM RESULTING IN GREAT INCONVENIENCE TO US. *TR

TL*THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 50 MPH, THE HEADLIGHTS DIMMED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER AND THE HEADLIGHTS ILLUMINATED AFTER ONE MINUTE. THE LIGHTS WOULD ALSO FLICKER OCCASIONALLY. THE DEALER INSTALLED A FRONT CONTROL MODULE, BUT THE FAILURE RECURRED. THE CONTACT VERIFIED HIS VIN, BUT IT APPEARS TO BE INVALID. THE ENGINE SIZE AND NUMBER OF CYLINDERS WERE UNKNOWN. THE FAILURE MILEAGE WAS 80,000 AND CURRENT MILEAGE WAS 82,000.

ON MY 2002 CHRYSLER TOWN & COUNTRY WITH 38,000 MILES, THE RACK AND PINION BEGAN LEAKING IN OCT 2007. THE INTERNAL 'FALLING APART' OF THE RACK CAUSED A CLOG OF THE STEERING PUMPS SCREEN FILTER WHICH CAUSED A LOUD WHINING NOISE WHEN TURNING THE WHEEL. IN APRIL 2008, BOTH THE RACK & PINION AND THE POWER STEERING RESERVOIR NEEDED TO BE REPLACED TO FIX THE LEAK AND THE WHINING NOISE: PARTS - $320, LABOR - $900. *TR

MY RIGHT SIDE AIRBAG INTERNALLY OPENED (2002 CHRYSLER TOWN & COUNTRY 3.3 V-6) STATED BY METRO JEEP AND CHRYSLER. I DON'T UNDERSTAND WHY. I HAVE NO IDEA WHY THIS HAPPENED. I HAVEN'T BEEN IN ANY KIND OF COLLISION. AT METRO JEEP & CHRYSLER. I WAS TOLD THAT IF A NEW MODULE IS NOT PUT IN, THE RIGHT SIDE AIRBAG WON'T DEPLOY. I BELIEVE THAT THIS IS A MANUFACTURER"S (CHRYSLER) ERROR. *JB

THE POWER WINDOW MOTORS ON BOTH FRONT DOORS AND LIFT MECHANISMS WENT BAD WITHIN A MONTH OF EACH OTHER. RESULTED IN A 500 REPAIR. ONLY A FEW WEEKS LATER THE GENUINE CHRYSLER PARTS WENT BAD ON ONE OF THE WINDOWS AND HAD TO BE REPLACED AGAIN RESULTING IN FREE REPAIR BUT HAVING TO DEAL WITH IT AGAIN WAS RIDICULOUS. LEMON

THE TRANSMISSION WENT OUT ON MY 2002 CHRYSLER TOWN & COUNTRY MINI VAN AS WE WERE DRIVING ON THE FREEWAY. THE VAN HAD ONLY 51,700 MILES ON IT! I HAD IT TOWED TO THE NEAREST DEALERSHIP, AND THEY WANTED $4,000 TO FIX IT. I CALLED CHRYSLER TO ASK IF THEY WOULD COVER THE COST OF THE REPAIR SINCE THE MILEAGE WAS SO LOW, BUT THEY REFUSED TO HELP ME BECAUSE THE WARRANTY WAS UP. I HAD IT FIXED AT A TRANSMISSION SHOP WHERE THEY REBUILT THE TRANSMISSION. I DON'T HAVE THE OLD PARTS AVAILABLE. THERE MUST BE A DEFECT IN THE TRANSMISSION, OR SOME KIND OF "WEAK" PARTS FOR IT TO GO OUT AT SUCH LOW MILEAGE. I DO REGULAR MAINTENANCE ON THE VAN, I CHANGE THE OIL EVERY 3,000 MILES, AND EVEN DID THE 30,000 MILES SERVICE THAT WAS HIGHLY RECOMMENDED BY THE DEALERSHIP! *JB

WHILE THE VEHICLE IS IN MOTION, THE REAR HATCH OPENS. THE CAR IS EQUIPPED WITH A POWER LIFTGATE. THIS OCCURRED TWICE DURING ONE TRIP TODAY. ONCE WITH THE DOOR CLOSED VIA THE POWER MECHANISM, AND AGAIN AFTER CLOSING THE DOOR MANUALLY. IT HAD PREVIOUSLY OCCURRED ONCE BEFORE, ABOUT 2 YEARS PREVIOUS. *JB

TL*THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT SPEEDS OF 60-65 MPH ON A SLIGHTLY WET ROAD SURFACE, THE VEHICLE BEGAN PULLING TO THE EXTREME RIGHT WITHOUT DRIVER INTENT. THE CONTACT ATTEMPTED TO STRAIGHTEN THE STEERING WHEEL BUT THE FAILURE PERSISTED. THE CONTACT WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PROCEEDED TO CRASH INTO A NEARBY GUARDRAIL. THE FIRE DEPARTMENT AND POLICE WERE CALLED TO THE SCENE. THERE WERE NO INJURIES. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO THE CONTACTS RESIDENCE. THE FAILURE WAS CAUSED BY THE TIE ROD. THE VIN WAS PROVIDED; HOWEVER, IT WAS NOT ACCEPTED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 13,223.

THE VAN WAS PURCHASED IN MARCH AND AROUND JULY THE MIDDLE SECTION OF THE FRONT WHERE THE AC UNIT, RADIO, CONTROLS, ETC ARE LOCATED BEGAN TO STOP WORKING PROPERLY. THE AC WILL NOT CUT OFF, INSTEAD THE AIR PRESSURE INCREASES AND DOESN'T STOP. THIS HAS AFFECTED MY BACK UNIT AND THE HEAT WILL NOT WORK, WHICH MAKES IT HARD TO BEAR WITH SMALL CHILDREN. RECENTLY, THE CD CHANGER HAS BEEN MESSING UP AND NOT EJECTING CD'S OR CHANGING. NOTHING HAS BEEN REPAIRED, BECAUSE IT WILL COST A LOT, ACCORDING TO THE DEALER, TO LOCATE THE PROBLEM. *TR

AIRBAG LIGHT CAME ON AND DOESN'T GO OFF. I TOOK IT TO A REGULAR REPAIR SHOP AND THEIR COMPUTERS CAN'T ANALYZE THE PROBLEM, IT HAS TO BE RETURNED TO A CHRYSLER DEALERSHIP. IS THIS A SAFETY HAZARD AND IS THERE A RECALL FOR THIS PROBLEM? *TR

MY AIRBAG LIGHT IS ON, IT IS A KNOW PROBLEM IN THE CHRYSLER TOWN & COUNTRY HOWEVER THIS YEAR (2002) DOESN'T HAVE A RECALL. I ALSO HAVE A 2005 TOWN & COUNTRY THAT IS COVERED UNDER THE RECALL. I WANT MY AIRBAG PROBLEM COVERED UNDER THE RECALL, THIS IS OBVIOUSLY A BIG PROBLEM AND I NO LONGER FEEL SAFE IN MY VEHICLE. THE AIRBAG COULD DEPLOY OR MAY NOT DEPLOY BECAUSE OF THIS ISSUE. PLEASE CONTACT ME AND TELL ME HOW I CAN HAVE THIS SAFETY ISSUE RESOLVED. *TR

OVER A PERIOD OF A FEW WEEKS I WAS EXPERIENCING INTERMITTENT ELECTRICAL PROBLEMS WHERE THE AIR CONDITIONER (A/C) FAN, RADIO, WINDSHIELD WIPERS, AND POWER WINDOWS WOULD STOP WORKING FOR SEVERAL MINUTES AND THEN START WORKING AGAIN. THE PROBLEM GOT WORSE OVER THESE WEEKS. AFTER 3 TRIPS TO THE DEALER THEY TOLD ME THAT BATTERY ACID HAD LEAKED ON THE WIRING HARNESS AND I NEEDED A NEW ONE. I HAD NO PROBLEM WITH THE BATTERY, AND CHRYSLER DEALERS HAD PERFORMED MOST ON THE MAINTENANCE ON THE CAR AND NO ONE HAD TOLD ME THAT BATTERY ACID WAS LEAKING ON THE WIRING HARNESS. THE NEW WIRING HARNESS COST ME $2,600. IT SEEMS TO ME TO BE A DEFECT IN DESIGN TO RUN THE WIRING HARNESS UNDER THE BATTERY. ALSO, WHY CAN'T THE WIRING HARNESS BE MODULAR WHERE ONE SECTION COULD BE REPLACED AT A MUCH LOWER COST.*AK

THE AIRBAG WARNING LIGHT COMES ON IN THE 2002 TOWN & COUNTRY LIMITED SHORTLY AFTER STARTING IT AND AS WE DROVE INTERMITTENTLY. IT STAYED LIT FOR 5-20 SECONDS EACH TIME. I TOOK VEHICLE TO THE DEALER TO ASK THE QUESTION, AND WAS TOLD THE AIRBAG WARNING LIGHT WAS PROBABLY CAUSED BY THE CLOCK SPRING. I WAS TOLD THAT THEY WERE ON BACK ORDER, ESPECIALLY FOR STEERING WHEELS WITH THE RADIO CONTROLS BUILT IN WHICH MINE HAD. THE PARTS REPRESENTATIVE SAID HE COULD ORDER IT BUT DIDNT KNOW WHEN IT WOULD BE IN. IN ADDITION, I THERE WAS A COST FOR INSTALLATION AS WELL AS THE PART. I EXPRESSED MY CONCERN ABOUT AN AIRBAG MISFIRE OR FAILURE TO FIRE, AND HE SAID THAT THE AIRBAG DEACTIVATED WHEN THE LIGHT WAS ON, BUT AS LONG AS THE LIGHT WAS OFF IT SHOULD WORK FINE. ALSO THERE SHOULDN'T BE ANY RISK OF MISFIRE, BUT HE COULDNT GUARANTEE IT. IS THIS CONSIDERED A SAFETY ISSUE, ESPECIALLY SINCE WHILE THE LIGHT WAS ON THE AIRBAG WON'T FIRE? SHOULD I BE CHARGED FOR SUCH A REPAIR IF IT WAS SAFETY RELATED? I JUST PURCHASED THE VEHICLE FROM A PRIVATE OWNER AND JUST WANTED TO MAKE SURE IT WAS SAFE SINCE I TRAVEL WITH MY FAMILY IN IT.*AK

THE VEHICLE I OWN, A 2002 CHRYSLER TOWN AND COUNTRY, IS JUST AN EXAMPLE OF A WIDESPREAD PROBLEM INDUSTRY WIDE. MANY, IF NOT MOST CASES THESE DAYS HAVE PLASTIC COVERS OVER THE HEADLIGHTS. WITHIN A FEW YEARS, DEPENDING ON MILEAGE AND DRIVING CONDITIONS THE COVERS GET SCRATCHED AND MORE IMPORTANTLY CLOUDY AND DISCOLORED. THIS DRAMATICALLY REDUCED THE LIGHT OUTPUT AND CREATED A SAFETY HAZARD AT NIGHT. THIS WOULD NOT BE SO BAD IF THE COVERS COULD BE READILY REPLACED AT NOMINAL COST. BUT THIS WAS NOT THE CASE. IN MOST CASES THE ENTIRE ASSEMBLY MUST BE REPLACED AT VERY HIGH COST. IN MY CASE, THE COST WAS IN EXCESS OF $1000 EACH. THUS, MOST PEOPLE SIMPLY WILL NOT REPLACE THEM. I THINK RULES SHOULD BE IN PLACE TO FORCE THE USE OF A LONGER LASTING MATERIAL, OR TO FORCE THE DESIGN TO ALLOW REPLACEMENT AT REASONABLE COST.*AK

THE VAN WAS PROFESSIONALLY MODIFIED STRAIGHT FROM FACTORY BY INDEPENDENT MOBILITY SYSTEMS, INC (IMS) A COMPANY OUT OF BUSINESS THAT SPECIALIZED IN THESE MODIFICATIONS. I PREVIOUSLY REPORTED BACK AROUND EARLY 2006 ABOUT A SAFETY PROBLEM THAT I HAD EXPERIENCED WITH THE VEHICLES REAR SHOCK-ABSORBER LOWER TIE-DOWN BRACKETS. IN MY COMPLAINT I EXPLAINED THAT I HAD EXPERIENCED A TERRIFYING INCIDENT WHILE TRAVELING AT 50 MPH THE LEFT BRACKET BROKE AT THE WELD THAT CONNECTED IT TO THE REAR AXLE, CAUSING THE HIGHLY PRESSURIZED SHOCK-ABSORBER TO EXTEND AND JAMMED AGAINST THE PAVEMENT AND THE AXLE. THIS CAUSED THE REAR OF THE VEHICLE TO JUMP AND SHUTTER VIOLENTLY AND MAKING ME STOP RAPIDLY. REPAIRED AT THE COST OF $100.00. ON THIS OCCASION I WAS IN A PARKING LOT AND DRIVING OVER A SPEED BUMP WHEN THE WELD ON THE RIGHT SIDE BRACKET BROKE OFF. AGAIN I TOWED IT TO A MIDAS AT DIFFERENT LOCATION AND SPENT $45.00 ON THE REPAIR. WELL THIS WAS REPORTED TO BRAUN ENTERPRISES , A COMPANY THAT SPECIALIZED IN THESE MODIFICATIONS THAT HAS TAKEN UP WARRANTY AND PARTS ISSUES FROM IMS. THEIR RESPONSE WAS THAT SINCE THE VEHICLE WAS PAST ITS WARRANTY PERIOD THEY WOULD NOT BE WILLING TO COVER THE REPAIRS. THIS RESULTED IN MY FIRST REPORT TO DOT. THE REASON FOR MY REPEATING THIS REPORT WAS THAT IT HAS HAPPENED AGAIN TO ONE OF THE SAME BRACKETS. THIS HAPPENED THREE TIMES. IN MY INITIAL REPORT I STATED THAT THE REASON I SUSPECTED THIS HAPPENED WAS DUE TO FAULTY ENGINEERING. SINCE THE BRACKETS WHERE LOCATED LOWER THAN ANY OTHER PARTS IN THE BOTTOM OF THE VEHICLE IT WAS PROBABLY SUSCEPTIBLE TO ROAD OBSTACLES. I FURTHER SUGGESTED THAT ANOTHER CAUSE MIGHT BE DUE TO WHERE THE BRACKETS WERE PLACED AND THE MANNER IN WHICH THEY WERE MOUNTED THAT WAS NOT SUFFICIENT TO WITHSTAND THE PRESSURES OF EVERYDAY DRIVING. REMEMBER THESE MODIFICATIONS WERE DONE ON VEHICLES THAT TRANSPORT PEOPLE WITH MOBILITY EFFECTED CHALLENGES. *AK

CONSUMER STATES THAT THE WEBBING ON THE HARNESS CAN LOSEN ALLOWING CHILD TO CLIMB OUT OF THE SEAT. *MC *JB 22-249WAL DOM 1-8-04 COSCO VENTURA

ALL TIRE AND WHEEL ROTATIONS HAVE BEEN PERFORMED AT CHRYSLER DEALERSHIP SINCE PURCHASE OF VEHICLE NEW FROM O'BRIEN DEALERSHIP IN PEORIA. TIRES WERE ROTATED BY O'BRIEN CHRYSLER DEALERSHIP IN PEKIN, IL ON 21-FEB-2007. ON MY CHRYSLER TOWN AND COUNTRY 2002 MINIVAN, ALL FIVE BOLTS ON THE REAR PASSENGER TIRE SHEARED OFF RESULTING IN MY TIRE FALLING OFF THE VEHICLE. ALL FIVE OF THE SHEARED BOLTS REMAINED IN THE VEHICLE WERE THEY WERE BOLTED. THE DAMAGE WAS APPROXIMATELY $1,200 TO THE REAR SUSPENSION AND WHEEL. THE DEALER AND CHRYSLER CLAIMED NO RESPONSIBILITY FOR FAILURES AND DID NOT PERFORM ANY TESTS ON THE BOLTS AFTER REQUESTED BY US. DEALER IS CURRENTLY REPAIRING WITH REPLACEMENT PARTS AND IS SUPPOSED TO PROVIDE US WITH ALL REPLACED PARTS. *TR

POWER STEERING FAILED WHEN VEHICLE WAS COLD AND TURNING TO THE LEFT. NO EVENTS LED UP TO THE FAILURE, IT JUST DID IT. WE BOUGHT THE 2002 T&C IN MARCH 2007... GOT A GREAT DEAL. BUT THEN, AFTER ONE WEEK, THE POWER STEERING BEGAN TO FAIL. TOOK IT TO DEALER AND THEY TEST DROVE THE VEHICLE, BUT COULD NOT FIND THE CAUSE OF THE PROBLEM. IT HAS GOTTEN WORSE AND EVERY MORNING STEERING WHEEL LOCKED UP AND COULD NOT BE TURNED, BUT ONLY WHEN MAKING LEFT TURNS, AND IN DRIVE. TAKING BACK TO DEALER TO FIND THE CAUSE OF THE PROBLEM AGAIN TODAY. *AK

I AM WANTING TO FILE A COMPLAINT ON HEADLIGHT LENS QUALITY/SAFETY. THE LENS I AM REFERRING TO ARE THE COMPOSITE "LEXAN"LENSES USED ON MOST VEHICLES TODAY. AFTER JUST A FEW VERY SHORT YEARS THE COATING PEELS AND THE PLASTIC BREAKS DOWN CAUSING POOR LIGHT TRANSFER AND VERY UNSAFE DRIVING CONDITIONS."CHRYSLER"HAS DENIED ANY ASSISTANCE TO REPLACE THE LENSES ON MY 2002 VEHICLE WITH 62,000 MILES STATING THAT IT IS WAY BEYOND ANY WARRANTY PERIOD. I CONSIDER THIS BESIDE THE POINT. WE'RE TALKING ABOUT THE SAFETY OF MILLIONS WHO RELY ON SAFE LIGHTING TO OPERATE THEIR VEHICLES SAFELY. THE EXTREME COSTS OF THE LENS ASSEMBLIES MAKES SIMPLY REPLACING THEM AN UNACCEPTABLE OPTION. MINE ARE NOT YET HAZED OVER ON MY 2002 BUT THE COATING IS PEELING DUE TO UV BREAKDOWN, MY 1994 IS YELLOWED AND HAZED AND DEFINITELY SUFFERS FROM POOR LIGHT TRANSMISSION. I KNOW FOR A FACT THAT MOST OTHER MANUFACTURERS ALSO HAVE THIS PROBLEM(I AM AN AUTO TECHNICIAN)WHY DOES THE CONSUMER HAVE TO ALWAYS BEAR THE EXPENSE OF SOMETHING THAT IS SUCH A SAFETY CONCERN JUST BECAUSE THE MANUFACTURE DOES NOT CARE OR WANTS TO SELL CHEAPER GRADE PARTS TO INCREASE PROFIT. I NEVER HAD THIS PROBLEM WITH OLD GLASS SEALED BEAMS ON MY OLDER CARS AND THEY WERE JUST A FEW DOLLARS COMPARED TO HUNDREDS FOR COMPOSITES. I FEEL THE GOVT. NEEDS TO REVIEW THIS CONDITION AND MAKE THE MANUFACTURERS STAND BEHIND SUCH AN IMPORTANT SAFETY ISSUE .I HAVE LITERALLY HAD HUNDRED OF CUSTOMERS COMPLAIN OF THIS PROBLEM OVER THE LAST 15 YEARS OR SO. BUT NOW IT HITS HOMES AND IT AFFECTS ME AND MY FAMILY SO I FIGURED IT WAS TIME TO MAKE WAVES,ESPECIALLY AFTER BEING TOLD BY THE DIST REP THEY WOULDN'T HELP AT ALL .I KNOW THE IMPORTS ALSO SUFFER FROM THIS HAZING PROBLEM BUT I ALSO KNOW THEY ARE WILLING TO ASSIST AS GOODWILL REPAIRS,ETC. I REALLY FEEL THERE SHOULD BE A RECALL INVESTIGATION DONE CONCERNING THIS AS A SAFETY ISSUE, ALL PERSONAL DISSATISFACTION ASIDE. THAT INCLUDES ALL MAKES/MODELS. THANK YOU FOR YOUR TIME. *JB

I HAVE HAD A MAJOR PROBLEM WITH MY 2002 TOWN & COUNTRY MINI VAN SINCE WE PURCHASED IT FROM CU FLEET. THE VAN HAS BEEN IN THE SHOP FOR A NUMBER OF REPAIRS. FROM THE ENGINE TO THE SENSORS. *JB

1) AT LOW SPEEDS, ESPECIALLY TURNING THERE WAS NOISE AND SHAKING IN THE FRONT OF THE CHRYSLER 2002 TOWN AND COUNTRY. IT WAS IDENTIFIED AT A GARAGE AS A POWER STEERING COOLER HOSE PROBLEM AND IN FACT THERE WAS A RECALL FOR THIS. I THEN TOOK IT TO A CHRYSLER DEALER - DOAN IN ROCHESTER NY - WHO AGREED THAT WAS THE PROBLEM, BUT MY VEHICLE IDENTIFICATION NUMBER WAS NOT ON THE LIST FOR REPLACEMENT. I FOUND IT VERY HARD TO BELIEVE THAT THE CORRECT PROBLEM DID NOT QUALIFY. I CALLED CHRYSLER CUSTOMER SERVICE AND GOT THE SAME STORY. THEY SAID THAT THE VIN NUMBERS LISTED WERE DETERMINED BY NHTSA AND THEY - IN SO MANY WORDS - WERE OFF THE HOOK. I DID HAVE IT REPLACED WITH MY OWN MONEY, BUT I AM UPSET ABOUT IT. 2) MY AIR BAG LIGHT STARTED TO GO ON TELLING ME THAT THE AIR BAGS WERE TURNED OFF. THEN THE LIGHT WOULD GO OFF FOR A LITTLE AND COME BACK ON FOR NO REASON , SPEED, OR OUTSIDE TEMPERATURE. AGAIN I WAS TOLD IT WAS CLOCK SPRINGING IN THE MECHANISM IN THE STEERING COLUMN. I FELT THAT THIS WAS A VERY DANGEROUS PROBLEM INVOLVING THE LIFE OR DEATH OF MY FAMILY SHOULD AN ACCIDENT OCCUR. THE DEALER AGAIN AGREED THAT THIS WAS THE PROBLEM, ENCOURAGED ME TO GET IT FIXED, AND GAVE ME AN INDICATION THAT THIS WAS COMMON AND THAT AGAIN MY VEHICLE DID NOT QUALIFY FOR ANY RECALL. I HAD IT FIXED, BUT FEEL THAT THIS IS A DANGEROUS SITUATION. *JB

A ONE WEEK AGO, MY LEFT TURN SIGNAL WOULD NOT SHUT OFF AFTER MAKING A LEFT TURN. I HAVE TO SHUT IT OFF MANUALLY. WITHIN A COUPLE OF DAYS IT STARTED MAKING A CLICKING NOISE BEFORE I COULD GET IT IN TO BE FIXED. TONIGHT I WAS DRIVING THE CAR, MAKING A LEFT TURN AND AS THE STEERING WHEEL WAS RETURNING TO THE STRAIGHT POSITION (BEFORE THE WHEELS WERE STRAIGHT) IT LOCKED IN A LEFT TURN POSITION AND WOULD NOT RELEASE. THE CAR KEPT TURNING TO THE LEFT AND I HAD TO FORCE THE STEERING WHEEL TO THE RIGHT. FINALLY AFTER JERKING THE STEERING WHEEL TO THE RIGHT IT RELEASED AND WENT BACK TO A STRAIGHT POSITION. SOMETHING IN THE TURN SIGNAL LOCKED IT UP AND WOULD NOT ALLOW THE STEERING WHEEL TO FULLY RELEASE AFTER MAKING A LEFT TURN. AFTER THAT THE RIGHT TURN SIGNAL WILL NOT SHUT OFF. LUCKILY NOBODY WAS IN THE LANE TO MY LEFT OR ELSE I COULD HAVE HIT THEM. I AM NOW AFRAID TO DRIVE THE CAR UNTIL I GET IT FIXED. *NM

TL* - THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE VEHICLETL* - THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE VEHICLE'S CURRENT MILEAGE IS 71,000. WHEN THE FRONT DEFROSTER IS ON AND THE CONTACT USES THE RIGHT TURN SIGNAL, THE LEFT SIGNAL FLASH COMES ON AND WHEN SHE USES THE LEFT TURN SIGNAL IT WORKS OCCASIONALLY. THIS FAILURE HAS BEEN OCCURRING FOR SEVERAL MONTHS. *JB

TL* - THE CONTACT HAS A 2002 MINIVAN CARAVAN. THE CONTACT STATED THAT WHEN SHE PUT THE CAR IN REVERSE OR TRIED TO SWITCH GEARS, THE VEHICLE WOULDN'T MOVE. SHE TOOK HER VEHICLE TO A DEALER FOR SERVICE ON 11/24/2006, AND IT PASSED THERE 16 POINT VEHICLE CHECK. THE CONTACT STATED THAT ON 01/04/2007 THE CAR WOULDN'T SWITCH INTO GEARS AND SHE TOOK THE VEHICLE HAVE THE TRANSMISSION REPAIRED BECAUSE SHE BELIEVED THAT THE FAILURE INVOLVED THE TRANSMISSION. THE CONTACT WAS TOLD THAT THE TRANSMISSION NEEDED TO BE FIXED, AND THEN TOLD THAT SHE NEEDED A NEW TRANSMISSION. WHEN THE CONTACT PICKED UP HER VEHICLE IT HAD NOT BEEN REPAIRED. AFTER TELLING THE CONTACT THAT SHE WOULD RECEIVE A NEW TRANSMISSION, THE CONTACT RECEIVED A REBUILT TRANSMISSION. THE VEHICLE STILL DIDN'T WORK PROPERLY, THE DEALER TOLD THE CONTACT THAT THEY WERE NOT EQUIPPED TO REPAIR HER VEHICLE. SHE HAS STILL NOT FOUND SOMEONE WHO COULD REPAIR THE VEHICLE PROPERLY.*JB

TL* - THE CONTACT STATED THAT THE HEADLIGHTS WORKED NTERMITTENTLY. THE VEHICLE HAS APPROXIMATELY 38,000 MILES. ON IT. THE CONTACT STATED IT USUALLY HAPPENED WHEN STARTSING THE VEHICLE. THE HEADLIGHTS USUALLY WENT OUT WHEN SHE PUT THE VEHICLE IN REVERSE. THERE WERE NO WARNING SIGNS OR INDICATOR LIGHTS ON PRIOR TO THE FAILURE. THE CONTACT STATED SHE DID NOT ALWAYS KNOW IF THE HEAD LIGHTS WERE OUT UNLESS SHE SAW A REFLECTION. THE CONTACT STATED SHE COULD NOT RECALL IF THE DASHLIGHTS EVER WENT OUT DURING THE HEADLIGHT FAILURES. THE CONTACT TOOK THE VEHICLE TO DEALER FOR REPAIRS TWICE. THE CONTACT DID NOT REMEMBER WHEN THE FAILURES STARTED. *AK

DT*: THE CONTACT STATED WHILE DRIVING 30 MPH, THE CHECK ENGINE LIGHT ILLUMINATED INTERMITTENTLY. THIS WAS ACCOMPANIED BY A ROUGH ENGINE IDLE. AS THE ENGINE WARMED UP, THE IDLE CALMED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO RAN A DIAGNOTIC TEST, AND DETERMINED THAT THE NUMBER 6 INJECTOR HAD MALFUNCTIONED INTERNALLY, DUE TO THE WIRING HARNESS RUBBING AGAINST THE TRANSMISSION CASE. THE SHORT WAS TRACED TO THE ENGINE HARNESS. THE WIRES WERE REPLACED, AND A BRACKET WAS ADDED TO RETAIN THE HARNESS. THE REPAIR FIXED THE PROBLEM. THE MANUFACTURER WAS ALSO NOTIFIED. UPDATED 01/10/07. *JB

A/C COMPRESSOR FAILURE - WE WERE ON THE ROAD FOR ABOUT 1/2 AN HOUR EN ROUTE FROM TALLAHASSEE TO ORLANDO ON THANKSGIVING DAY, 2006. AS WE EXITED ONTO HWY. 19, WE NOTICED SMOKE COMING FROM THE HOOD OF THE CAR. (LATER, IT WAS APPARENT THAT A BELT ON THE A/C SYSTEM BURNED AS THE COMPRESSOR LOCKED UP.) THIS WAS AT LEAST THE 6TH A/C SYSTEM FAILURE. WE HAD RECURRING LEAKS THAT WERE "FIXED" AND RECHARGED NUMEROUS TIMES, STARTING AT A MACON DEALERSHIP OFF I-75 IN SUMMER 2003 TO A REPLACEMENT OF THE REAR A/C UNIT IN SUMMER 2006. LAST WEEK'S COMPRESSOR FAILURE WAS THE LATEST IN THIS LONG SERIES OF PROBLEMS WITH THE A/C, BUT CLEARLY THE MOST SERIOUS AS IT RESULTED IN CONSIDERABLE SMOKE AND AT LEAST THE POTENTIAL FOR ADDITIONAL DAMAGE AND DANGER. *NM

VEHICLE HAD JUST ENTERED ATLANTA GEORGIA ON I85 SOUTHBOUND. THERE WAS VERY HEAVY STOP AND GO TRAFFIC. UPON LIGHT ACCELERATION, THE ENGINE LOST POWER. THE ENGINE NEVER STALLED. THE IDLE REMAINED SMOOTH. IN NEUTRAL THE ENGINE WOULD ACCELERATE NORMALLY. IN DRIVE (ALL GEARS) AND REVERSE, THE ENGINE WOULD ACCELERATE TO ABOUT 900 RPM AND THEN LOSE POWER. WE WERE ABLE TO DRIVE ALONG THE SHOULDER AT A SLOW WALKING PACE (A SLIGHT INCLINE) UNTIL WE ENCOUNTERED A DISABLED VEHICLE. THE VAN DID NOT HAVE THE POWER TO PULL INTO THE STOP AND GO TRAFFIC. A TOW TRUCK WAS CALLED AND THE VAN TOWED TO A DEALERSHIP FOR REPAIRS. NO CHECK ENGINE LIGHT AND THE ENGINE RESTARTED NORMALLY. THE ENGINE NEVER RAN ROUGH AND ALL THE FLUIDS LOOKED GOOD AND WERE AT CORRECT LEVELS. THE DEALERSHIP DETERMINED THAT THE FUEL PUMP WAS THE PROBLEM SINCE THEY MEASURED THE PRESSURE AT 40 PSI AND THE SPECIFICATION WAS 53 PSI. THE FUEL PUMP AND FILTER WAS REPAIRED AT A COST OF $686 PLUS TOWING. THE POWERTRAIN WARRANTY APPARENTLY DOES NOT COVER THESE ITEMS. THE REPLACED PARTS WERE NOT MADE AVAILABLE TO US. AFTER PICKUP FROM THE DEALERSHIP THE VAN HAS INTERMITTENTLY EXPERIENCED A PRONOUNCED HESITATION ACCELERATING FROM A STOP. NO CHECK ENGINE LIGHT. THE VAN DUPLICATED THE SAME FAILURE AGAIN ON 12/30/06. WE HAD JUST PULLED OUT FROM A PARKING SPACE AT A RESTAURANT. EVERY ASPECT OF THE INCIDENT WAS THE SAME EVEN TO OUR PROCEEDING TO DRIVE DOWN THE SHOULDER. EXCEPT IN THIS CASE THE SHOULDER WAS A SLIGHT DECLINE. WHEN THE VAN MADE IT TO ABOUT 5 MPH THE PROBLEM DISAPPEARED AND THE VAN DROVE FINE FOR THE REMAINING 95 MILES OF OUR TRIP. THE NEXT TIME THAT THE VAN WAS STARTED IT WENT STRAIGHT TO ANOTHER DEALERSHIP FOR REPAIR. THE DEALERSHIP COULD NOT FIND ANYTHING WRONG WITH THE VAN BUT CHARGED A ESTIMATE FEE AND SAID TO BRING IT BACK WHEN IT WAS EXPERIENCING THE PROBLEM. THERE WERE NO TROUBLE CODES SET FOR THEM TO DIAGNOSE THE PROBLEM AND THE VAN BEHAVED FINE DURING THE TEST DRIVE. *JB

IT HAS COME TO MY ATTENTION THAT "GENERATION 3" SEAT BELTS MAY RELEASE ACCIDENTALLY IN A CRASH. I UNFORTUNATELY HAVE THESE IN MY CAR WHERE MY THREE KIDS SIT. IT AMAZES ME HOW LITTLE PRESSURE IT TAKES TO RELEASE THESE BELTS AND HOW EXPOSED THE BUTTONS ARE. I CAN SEE WHY IT WOULD VERY EASILY COME UNDONE IF BUMPED BY SOMETHING OR SOMEONE IN A CRASH. *JB

DT*: THE CONTACT STATED THE REAR LIFT GATE OPENED ON ITS OWN INTERMITTENTLY. THE DEALERSHIP ADJUSTED THE LATCH, CLEANED THE SENSORS, AND LUBRICATED THE CABLES, BUT THE PROBLEM PERSISTED. UPDATED 12/28/06. *JB

DT*: THE CONTACT STATED THE AIRBAG LIGHT ILLUMINATED, THE VEHICLE WAS TAKEN TO TWO DEALERSHIPS, WHERE IT WAS DETERMINED THE CLOCK SPRING NEEDED TO BE REPLACED.

A KNOCKING SOUND HAS APPEARED AGAIN IN THE FRONT SUSPENSION. ABOUT 18 MONTHS AGO, A SIMILAR SYMPTOM APPEARED. AFTER REPEATED REPAIRS (TIE-ROD ENDS, FOR EXAMPLE), THE DEALER FINALLY DISCOVERED THAT THE FRONT LEFT CV 1/2 AXLE WAS DEFECTIVE. REPLACEMENT CURED THE PROBLEM. APPARENTLY THE SAME PROBLEM NOW HAPPENING AGAIN. A KNOCKING SOUND IS APPARENT DURING LOW SPEED TRAVEL ON A STREET WITH SLIGHT VARIATIONS. THIS SEEMS TO BE SLOW ENOUGH TO HEAR IT. THERE IS ALSO A KNOCK WHEN DELIBERATELY SWINGING THE STEERING WHEEL FROM SIDE TO SIDE. I WILL CONTINUE TO PURSUE REMEDYING THIS REPEATED PROBLEM WITH MY 2002 TOWN AND COUNTRY MINIVAN. *NM

10AM, DRIVING AT A LOW RATE OF SPEED, SLOWING TO TURN LEFT, I SUDDENLY LOST POWER STEERING AND HAD TO MANUAL MAKE THE TURN (VERY DIFFICULT). THE VAN WAS ALSO HESITATING, LIKE IT WOULD STALL. I REGAINED FULL POWER AND POWER STEERING AFTER 10 SECONDS +/-. NOON, SAME DAY, ACCELLERATING <35MPH, UPHILL, SAME PROBLEM OCCURRED WITH THE EXCEPTION THAT AFTER POWER STEERING FAILURE, I COMPLETELY STALLED IN THE ROAD AND HAD TO RESTART THE VEHICLE. BROUGHT TO DEALERSHIP WEDNESDAY. THEY WERE UNABLE TO FIND THE PROBLEM (NO CODE) OR DUPLICATE THE PROBLEM. (ALSO AN ISSUE WITH AN INTERMITTENT PROBLEM WITH THE POWER SIDE DOOR POPPING OFF BUT NOT POWER OPENING). BOTH ELECTRICAL ISSUES HAVE OCCURED SINCE THE FIVE STAR DEALERSHIP CORRECTED AN ELECTRICAL PROBLEM WITH MY POWER GATELIFT POPPING OFF BUT NOT POWER OPENING) I HAVE CALLED CHRYSLER DIRECTLY ABOUT TECHNICAL SERVICE BULLETINS ISSUED ON BOTH ITEMS AND THE ADVANCE SERVICE INFORMATION 02-018/NHTSA#10000327 RELATING TO THE PROBLEM WITH THE POWER SIDE DOOR AND/OR LIFTGATE. EVEN WITH PROVIDING THIS INFORMATION, THE PROBLEM CANNOT BE FIXED UNTIL THEY GET A "CODE". I HAVE EXHAUSTED MY PROGRESS WITH CHRYSLER IN THEIR ASSISTANCE WITH THE PROPER DIAGNOSIS OF THE PROBLEM SO I COULD PAY TO HAVE THE CORRECT COMPONENT REPLACED. MY OPTION IS TO PAY $50 PER DIAGNOSTIC CHECK BY THE DEALER REGARDLESS OF WHETHER THE VEHICLE "CODES" THE PROBLEM AND NO ASSURANCES AS TO THE NUMBER OF DIAGNOSTIC CHECKS IT MAY TAKE TO PRODUCE THE "CODE", SO I FILED A COMPLAINT WITH CHRYSLER CUSTOMER ASSISTANCE "WHICH IS HANDLED IN HOUSE". WHEN ASKED WHAT DEPARTMENT HANDLES COMPLAINTS, I WAS TOLD " CHRYSLER CUSTOMER ASSISTANCE". I CLARIFIED THAT IS THE SAME DEPARTMENT TITLE AS TO WHICH I WAS SPEAKING WITH, IT WAS EXPLAINED THAT CUSTOMER ASSISTANCE HAS MANY DEPARTMENTS, WHICH ARE NOT GIVEN TITLES, AND THAT THEY ARE NOT ALLOWED TO PROVIDE NAMES OF WHOM WOULD BE HANDLING THE COMPLAINT, NOR WOULD ANYONE FOLLOW UP WITH ME. THE CIRCLES BEGINS! *NM

DT*: THE CONTACT STATED WHILE DRIVING 40 MPH, THERE WAS A SMALL AMOUNT OF PLAY IN THE STEERING WHEEL. THEN, DURING A LEFT TURN, THE VEHICLE LOST POWER ASSIST STEERING. THIS WAS FOLLOWED BY THE TURN SIGNAL SWITCH NOT RETURNING TO THE NEUTRAL POSITION. THE VEHICLE WAS NOT TAKEN IN FOR SERVICE. THE CONSUMER STATED WHILE MAKING A LEFT TURN THE WHEEL LOCKED. THE CONSUMER STATED THE VEHICLE IS CURRENTLY AT THE REPAIR SHOP. UPDATED 09/11/07 *TR

MY 2002 AND 2001 TOWN AND COUNTRY"S THE REAR HEATER STEEL TUBE LINES RUSTED OUT AT THE BRACKET JUST UNDER THE PASSENGER FLOOR IN FRONT OF THE RUBBER TUBE CONNECTION TO THE REAR ALUMINUM TUBE LINES. THERE IS A RECALL ON THE 2005 YEAR BUT CHRYSLER WILL NOT HONOR THIS ON 2001-2004 MODELS EVEN THOUGH THEY ARE THE SAME TUBES ON THE TOWN AND COUNTRY AND THE DODGE CARAVAN FOR THESE YEARS. I HAVE A 2001 AND A 2002 TOWN AND COUNTRY PLUS MY SISTER HAS A 2002 DODGE GRAND CARAVAN WITH THE SAME PROBLEM. I ALSO LOOKED INTO YOUR OTHER FORMS FOR THE SAME PROBLEM AND THERE ARE COMPLAINTS IN 2001,2002,2003, AND THE RECALL STATEMENT FOR 2005. THIS IS A COMMON FLAW AND SHOULD BE REPAIRED BY CHRYSLER AND THIS PART RE-ENGINEERED AND THE NEW STYLE PART FULLY INSTALLED ON MY 2001 AND 2002 TOWN AND COUNTRY'S AT NO COST TO ME. *JB

DT*: THE CONTACT STATED UPON APPROACHING THE VEHICLE IT WAS NOTICED THE TIRES WERE LOW. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE RIMS HAD CRACKED CAUSING A LOSS OF AIR IN THE TIRES. THE DEALER REPLACED THREE OF THE RIMS.

TL*- THE CONTACT CALLED REGARDING A 2002 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED HE TOOK THE VEHICLE TO A DEALER FOR RECALL REPAIRS ON THE POWER STEERING HOSES. ONCE THE RECALL WORK WAS DONE THE VEHICLE STARTED VIBRATING AND MAKING A HUMMING NOISE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER, AND THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW POWER STEERING RACK. THE CONTACT INFORMED THE DEALER THAT HE DID NOT HAVE ANY PROBLEMS WITH THE VEHICLE UNTIL THE RECALL WORK WAS PERFORMED. THE DEALER REFUSED TO REPLACE THE POWER STEERING RACK AT NO CHARGE. THE FAILURE MILEAGE WAS 90000, AND THE CURRENT MILEAGE WAS 97000.*AK THE POWER STEERING HOSE WAS REPLACED

BOUGHT 2002 T&C EX USED FROM CHRYSLER DEALER IN XENIA, OHIO. ALL MAINTENANCE DONE BY SAME DEALERSHIP. CAR HAS 52,000 MILES ON IT. AFTER GETTING HOME FROM VACATION TRANSMISSION SUDDENLY DIED - NO WARNING. MECHANIC FOUND 9 CODES AND ONE THAT REFERENCED NO HYDRAULIC PRESSURE. THEY CHECKED THE TRANSMISSION FILTER AND FOUND IT TO BE CLEAN - TRANSMISSION FAILED WITH LESS THAN 65K MILES ON IT. TRANSMISSION FLUID WAS A PROPER LEVELS AND WAS NOT BURNT IN ANY WAY - STILL A NICE RED COLOR. REPLACED TRANSMISSION WITH A JASPER REMAN WITH 3 YR/75K MILES WARRANTY AND THAT TRANSMISSION JUST FAILED WITH LESS THAN 20,000 MILES ON IT WHILE 60+ MILES FORM HOME WITH BOTH OF OUR KIDS IN THE CAR. LUCKILY WE WERE ABLE TO GET THE CAR TO OUR DESTINATION AND NOT STRANDED ON THE HIGHWAY. THIS TIME 3RD GEAR APPARENTLY DIED AND OUR MECHANIC MENTIONED THAT THIS IS A POPULAR TRANSMISSION AND VERY POPULAR FOR FAILING. *TR

THE A/C UNIT FAILED POLLUTING THE ENTIRE SYSTEM WITH METAL PIECES. CHRYSLER REPLACED THE UNIT UNDER WARRANTY, AS WELL, CLEANED OUT PORTIONS OF THE SYSTEM. A FEW DAYS WE NOTICED THAT THE REAR AC WAS NOT PUSHING OUT COLD AIR, ONLY THE FRONT AC. CHRYSLER STATED A VALVE HAD FAILED DUE TO THE FLUSHING OF THE SYSTEM, WE ARGUED OVER COSTS, AGREED TO SPLIT THE COST, TOTAL TO ME, $140. A WEEK LATER, THE A/C UNIT AGAIN FAILED POLLUTING THE COMPLETE SYSTEM. THIS TIME CHRYSLER REPLACED THE A/C UNIT BUT REFUSED TO HOOK IT UP TO THE COMPLETE SYSTEM (FRONT/REAR EVAPORATORS) UNTIL THE ENTIRE SYSTEM WAS REPLACED, TELLING US WE NEED TO PAY $2300 TO COVER THE COSTS. AS IT STANDS NOW, WE HAVE A BUSTED AC SYSTEM, IT COST ME $140 FOR REPAIRS WHICH DID NOTHING, WE'VE HAD THE PAIN OF TAKING THE VAN TO THE DEALER THREE TIMES NOW, AND CHRYSLER WILL NOT HOOK UP THE AC UNIT UNTIL WE PAY $2300 TO REPLACE PARTS THEIR FAULTY AC UNIT CORRUPTED. *JB

NO EVENTS LED UP TO FAILURE POWER STEERING PUMP FAILED 3 XS IN 6 MONTHS @39000 MILES. EVEN AFTER DOING TSBS, AND REPLACING WITH OEM PUMP, IT FAILED AGAIN! *JB

DT*: THE CONTACT STATED WHILE DRIVING 65 MPH IN HEAVY RAIN, THE WINDSHIELD WIPERS LOCKED UP IN THE MIDDLE OF THE WINDSHIELD AND STOPPED WORKING. THE CONTACT WAS ABLE TO PULL OVER AND MANAGED TO UNLOCK THE WIPERS. AFTER UNLOCKING THE WIPERS, THE ONLY WIPER WORKING WAS THE PASSENGER SIDE. THE CONTACT WAS ABLE TO DRIVE OUT OF THE RAIN. THE DEALERSHIP WAS CONTACTED. THE DRIVER SIDE WIPER WAS STRIPPEED AND HAD TO BE REPLACED. UPDATED 11/21/06. *JB

41TE TRANSMISSION FAILURE AT HIGHWAY SPEEDS. POTENTIAL FOR ACCIDENT, LUCKILY NONE OCCURRED IN THIS INSTANCE. CAR/OCCUPANTS LEFT STRANDED IN LANE OF TRAVEL.

TL*THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. THE CONTACT HAS EXPERIENCED SEVERAL ISSUES WITH THE ELECTRICAL COMPONENTS IN HIS VEHICLE. THE VEHICLE WOULD JUMP WHEN THE ACCELERATOR PEDAL WAS DEPRESSED OR ACCELERATING AT ANY SPEED. THE DEALER REPLACED ALL THE WIRES, WIRING HARNESS, SPARK PLUGS, AND THE BATTERY; HOWEVER, THE FAILURE CONTINUED. THE AUTOMATIC DOORS ALSO BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER AND THEY STATED THAT A NEW OXYGEN SYSTEM WAS NEEDED. THE COMPUTER SYSTEM AND SPARK PLUGS WIRES WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS FILED. THEY STATED THAT THE VEHICLE COULD BE REPAIRED UNDER WARRANTY. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND CURRENT MILEAGE WAS OVER 100,000.

WHEN CRUISING HIGHWAY WITH A/C ON, THE RIGHT REAR SPEAKER HEATS UP VERY HOT TO THE TOUCH. WE TESTED IT, WHICH IS RELATED TO A/C ON BECAUSE WHEN TURN A/C OFF IT COOLS DOWN IN 5 MINUTES. TOOK IT BACK TO DEALER EVEN AFTER THEY REPAIRED THE RECALL. THEY STATE IT IS ONLY THE LEFT SPEAKER THAT IS HEATING UP NOT THE RIGHT LIKE OUR EXPERIENCE. THEY REFUSED TO LOOK INTO IT UNLESS WE PAY FOR THEIR TECHNICIAN'S TIME. I MENTIONED HOW DANGEROUS A SPEAKER FIRE COULD BE INSIDE NEXT TO OUR KIDS. AS I LEFT A SERVICEMAN SAID WE COULD FIX IT IF YOU PAY US. NO FIRE INCIDENT YET BUT, IT SURE HEATS UP WHEN WE TRAVEL AND THE A/C IS ON. *JB