2002 Chrysler Town & Country Complaint Log

2002 CHRYSLER TOWN & COUNTRY LX MINIVAN INSTRUMENT CLUSTER/GAUGES STOPPED WORKING. NO TURN SIGNALS, NO GAUGES MPH, FUEL, RPM, OIL, ETC. ALSO NO ENGINE LIGHTS, ABS, OVERHEAT, ETC. NOTHING WITHIN THE INSTRUMENT CLUSTER WORKS. DANGEROUS TO GET HOME DRIVING WITHOUT SPEEDOMETER, & TURN SIGNALS! I SAW A SIMILAR RECALL FOR THE PT CRUISER. COULD THIS BE THE SAME SOFTWARE GLITCH IN THE T&C MICROPROCESSOR AS WELL. PLEASE ISSUE A RECALL!!! *JB

THE POWER WINDOWS IN THE CHRYSLER MINI VANS, ARE VERY BAD, THEY GO BAD VERY OFTEN. THE POWER WINDOW MOTOR GOES OUT VERY OFTEN. LEAVING THE WINDOW EITHER UP OR DOWN. OR WILL NOT WORK AT ALL . CHEAP DESIGN. *NM

FRONT DRIVER SIDE WINDOW ON 2002 CHRYSLER TOWN AND COUNTRY STOP ROLLING UP. I REVIEWED OWNER COMMENTS FROM A WEBSITE ON HOW TO GET THE WINDOW TO ROLL UP, WHICH WAS BY SLAMMING THE DOOR WHILE HOLDING THE BUTTON IN THE UP POSITION. NEED TO DO IT NUMEROUS TIMES TO GET IT TO ROLL UP. THIS WEBSITE HTTP://WWW.AUTOSITE.COM/CONTENT/RESEARCH/FORUMS/INDEX.CFM/ACTION/POSTS/FID/1650 HAD NUMEROUS COMPLAINTS ON THE SAME ISSUE AS I HAD CONCERNING THIS WINDOW MECHANISM. *NM

AIRBAG LIGHT AND ALARM TONE COMES ON INTERMITTENTLY WHILE DRIVING, SOMETIME REMAINS ON FOR MORE THAN 10 SECONDS THEN GOES OUT AND COMES BACK ON AGAIN AFTER A FEW SECONDS. RECENTLY AT DEALER FOR ANOTHER UNRELATED REPAIR AND ASKED THEM TO TROUBLESHOOT THIS, TECHNICIAN SAID IT WAS AN INTERMITTENT OPEN IN THE CLOCK SPRING (CS) AND THAT THERE WASN'T A RECALL. I HAD REPORTED PREVIOUS CLOCK SPRING PROBLEM ON MY 1997 DODGE WHICH WAS SUBSEQUENTLY RECALLED AND KNOW WHAT IT LOOKS LIKE, BUT THIS TIME THE CRUISE, AND HORN STILL WORKED. I PURCHASED A NEW CS P/N 5082050AC AND PULLED THE STEERING WHEEL MYSELF TO REPLACE IT. IT APPEARS TO HAVE FIXED THE PROBLEM. HOWEVER, I NOTICED THAT THE REPLACEMENT CS WAS DIFFERENT THAN THE ORIGINAL CS (WHICH I KEPT). THE DEFECTIVE ORIGINAL CS HAS THE FOLLOWING NUMBERS ON IT P/N 04685712AC AND SMALLER *1 324101379R*. IT ALSO HAS A SOCKET WITH COPPER CLIPS WHERE A CONNECTOR SPLIT 4 WIRE HARNESS CONNECTS TO THE CS WITH THE TWO CABLES GOING TO THE AIRBAG MODULE. THE REPLACEMENT CS HAD NO SOCKET AND HAD ELIMINATED THE CONNECTOR AND HAD TWO 2 WIRES HARNESSES HARD WIRED TO THE CS. I DISASSEMBLED THE DEFECTIVE CS AND CHECKED IT FOR BREAKS IN THE RIBBON CONDUCTORS THERE WEREN'T ANY VISIBLE ALSO THE CONSTRUCTION APPEARED TO BE MUCH MORE DURABLE POSSIBLY WITH BRAIDED COPPER LAMINATE RUNS. SINCE IT WAS INTERMITTENT I SUSPECT THAT THE PROBLEM IS ACTUALLY WITH THE HARNESS CONNECTOR TO THE CS SOCKET FOR THE AIRBAG CONNECTION, DEVELOPING A LOOSE OR DIRTY CONTACT CONNECTION. PERHAP CHRYSLER ALREADY KNOWS THIS AND THAT IS WHY THE REPLACEMENT HAS ELIMINATED THAT POINT OF FAILURE. PLEASE PURSUE A RECALL ACTION ON THIS FOR THE SOCKET CONNECTOR TYPE CS AS THIS CAN CAUSE AIRBAG FAILURE AND POSSIBLE DEATH OR INJURY. I AM AN ENGINEER BY TRADE AND IF THEY WANT THE OLD PART FOR TESTING THEY CAN CONTACT ME DIRECTLY. *TR

DT*: THE CONTACT STATED THE TAILLIGHTS ARE FILLING WITH WATER. THE DEALERSHIP DETERMINED THE TAILLIGHT ASSEMBLY NEEDS TO BE REPLACED.

DT*: THE CONTACT STATED THAT WHILE BACKING OUT OF A PARKING SPACE, THE POWER STEERING FAILED, REQUIRING ADDITIONAL EFFORT TO TURN THE VEHICLE. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE DEALER WAS UNABLE TO DUPLICATE OR DETERMINE THE PROBLEM. THE RAACK AND PINION WAS REPLACED AND THE TRANSMISSION HAD A LEAK. UPDATED 03/20/07. *JB

DT*: THE CONTACT STATED BOTH MIDDLE ROW SEAT BELTS INTERMITTENTLY COME UNLOCKED. WHEN THE SEAT BELT IS BUCKLED THERE IS NOT AN AUDIBLE CLICK. THE SEAT BELT BECOMES UNLOCKED WITHOUT WARNING AND IS FREE OF DEBRIS. THE DEALERSHIP HAS BEEN ALERTED. *AK UPDATED 05/04/06. *JB

AFTER DRIVING THROUGH WATER PUDDLES ON THE PAVEMENT, THE POWER STEERING TEMPORARILY FAILS AND IS ACCOMPANIED BY A LOUD SQUEALING SOUND. TOOK VEHICLE TO DEALER REPAIR AND WAS TOLD THAT THERE WAS NO "FIX" FOR THE PROBLEM. *JB

I HAVE TAKEN MY TC LIMITED IN FOR REPAIR FOR THE LEFT SIDE SLIDING DOOR FOR THE 5TH TIME, AND EACH TIME I TAKE IT IN FOR REPAIR THE SAME THING IS WRONG WITH IT MOTOR REPLACEMENT!!! THIS IS AN ISSUE THAT REALLY NEEDS TO BE TAKEN CARE OF. IF ANYONE HAS ANY INFORMATION ON WHAT I CAN DO SINCE THIS IS THE 5TH TIME WITH THE SAME PROBLEM PLEASE LET ME KNOW. *JB

DT*: THE CONTACT STATED THERE WAS A FAULTY REAR SHOCK ABSORBER TIE DOWN BRACKET ON THE VEHICLE. THIS PART IS AN ADD ON FOR PERSONS WITH DISABILITIES. THE EQUIPMENT FAILURE OCCURRED TWICE. THE TIE DOWN FAILED COULD HAVE CAUSED AN ACCIDENT. THE FIRST OCCURRENCE WAS IN A PARKING LOT AND THE SECOND WAS ON A ROADWAY. THE DEFECTIVE EQUIPMENT HAS BEEN REPAIRED WHICH WAS TO REVAMP THE MODIFICATION, BUT THE CONTACT EXPRESSED CONCERNS THAT THE PARTS SHOULD BE REMODELED. THE RECOMMENDATION WAS FOR THE PART TO BE PLACED ON THE TOP OR REAR SIDE OF THE AXLE NOT ON THE BOTTOM.

THE REAR HEATER LINES FAILED DUE TO CORROSION. MY VAN IS ONLY 4 YEARS OLD AND IS WELL MAINTAINED. I FOUND OUT TODAY THAT CHRYSLER ISSUED A RECALL ON 2005 AND NEWER MODELS TO REPLACE THE HEATER LINES BECAUSE THEY WILL PREMATURELY CORRODE AND LEAK. HOWEVER, THEY WILL NOT DO ANYTHING FOR ME. I HAD TO PAY A DEALERSHIP $540.00 TO REPLACE THE LINES BECAUSE THEY FAILED DUE TO CORROSION. *JB

DT*: THE CONTACT STATED WITHOUT WARNING, THE AIRBAG LIGHT ILLUMINATED. THE DEALERSHIP DETERMINED THE LIGHT ILLUMINATING MAYBE DUE TO A DEFECTIVE CLOCK SPRING. THE DEALERSHIP ORDERED AND WILL INSTALL A NEW CLOCK SPRING.

2002 CHRYSLER TOWN & COUNTRY, 3 YEARS 11 MONTHS OLD, 46,000 MILES, RACK AND PINION FAILED. THE GENTLEMEN AT THE CHRYSLER DEALERSHIP SAID HE HAS SEEN QUITE A FEW OF THESE RACK AND PINION SYSTEM FAIL. HE SAID YOU COULD LOSE YOUR STEERING AND CONTROL OF THE VEHICLE. RACK AND PINION REPLACED. *NM

OUR 2002 CHRYSLER TOWN AND COUNTRY WITH 30,000 MILES ON IT BEGAN HAVING PROBLEMS WITH THE POWER STEERING IN DECEMBER OF 2005. THE CHECK ENGINE LIGHT CAME ON FEBRUARY 2006 SO WE BROUGHT THE VAN INTO A CHRYSLER SERVICE SHOP. WE WERE INFORMED THAT THE SEAL TO THE POWER STEERING FLUID WAS LEAKING SO WE HAD TO REPLACE THE ENTIRE STEERING RACK. THE CHECK ENGINE LIGHT INDICATED THERE WAS AN INTERNAL TRANSMISSION PROBLEM. AFTER TEARING THE TRANSMISSION APART THEY FOUND THAT THE TORQUE CONVERTER NEEDED REPLACEMENT AS WELL AS THE SEALS ON THE INTERNAL CLUTCHES. THIS VEHICLE ONLY HAS 30,008 MILES ON IT. WE WERE FORCED TO PAY THE ENTIRE $3183.89 TO FIX IT. IT WAS A POORLY BUILT VEHICLE WITH FAULTY PARTS. WE ARE UPSET THAT CHRYSLER CAN NOT TELL US WHY A VEHICLE WITH SO FEW MILES NEEDS ALL THESE MAJOR REPLACEMENT PARTS AND WILL NOT TAKE ANY RESPONSIBILITY OR STAND BEHIND THIS VEHICLE. *JB

INVOLVED IN A CRASH IN FEBRUARY 2006 IN WHICH A CAR PULLED INTO THE PATHWAY OF THIS VEHICLE, WHICH HAD THE RIGHT OF WAY AND WAS TRAVELING 30-35 MPH. OTHER DRIVER WAS CITED WITH FAILURE TO YIELD. THE AIRBAG DID NOT DEPLOY RESULTING IN WHIPLASH OF THE DRIVER OF THIS VEHICLE, FOLLOWED BY 3 MONTHS OF RECOVERY, REDUCED WORK SCHEDULE, PAIN, ETC. THIS VEHICLE HIT THE OTHER CAR IN THE DRIVER SIDE TIRE, BREAKING THE FRONT AXLE OF THE OTHER CAR. BOTH CARS CAME TO A VERY IMMEDIATE STOP. THE AIRBAG WAS NOT EXAMINED OR FIXED. *JB

AT 28,00 MILES IT WAS NECESSARY TO REPLACE ALL ROTORS AND BRAKE PADS. THIS IS WAY TOO SOON FOR THIS TYPE OF REPAIR. *JB

DT*: THE CONTACT STATED WHILE DRIVING AT 10 MPH AND TURNING THE STEERING WHEEL HAD EXCESSIVE PLAY AND SHUTTERING. THERE IS A NHTSA RECALL, #04V386000 CONCERNING THE POWER ASSIST; HOSES, PIPING AND CONNECTIONS HOWEVER THE RECALL DID NOT CORRECT THE PROBLEM. THE VEHICLE IS HAVING THE SAME PROBLEM AGAIN. THE DEALER HAS BEEN NOTIFIED. THE DEALER ALSO REPLACED THE POWER STEERING PUMP, THE COOLER, AND THE RACK UNIT. THE VEHICLE HAS NOT BEEN REPAIRED.

THE AIRBAG ON MY 2002 CHRYSLER TOWN AND COUNTRY HAS FAILED DUE TO AN ISSUE WELL KNOWN BY CHRYSLER: IMPROPERLY INSTALLED CLOCK SPRING. THIS IS A SERIOUS SAFETY ISSUE WHICH CHRYSLER SHOULD ATTEND TO. I WAS FORCED TO PAY $500 TO FIX THIS PROBLEM. *JB

REAR HATCH LATCH, SUBJECT OF A PREVIOUS SAFETY RECALL IS FAILING. WHEN THE OPEN BUTTON IS PUSHED, THE LATCH OPENS PART WAY AND REMAINS LIKE THAT. DEALER WANTS HUNDREDS OF DOLLARS TO REPAIR IT. I HAVE NOT AUTHORIZED THAT REPAIR SINCE I BELIEVE AS A PREVIOUSLY DEFECTIVE AND RECALLED PART, IT SHOULD BE REPAIRED AT NO COST TO ME. *NM

THE WIRING HARNESS IN OUR 2002 CHRYSLER TOWN & COUNTRY CONTINUES TO FAIL DUE TO THE HARNESS DESIGN/PLACEMENT IN THE VEHICLE. THE FIRST FAILURE CAUSED THE VEHICLE TO STALL AND NOT RESTART AT A CITY INTERSECTION. THE SECOND FAILURE CAUSED THE VEHICLES WIPERS, HEATER BLOWER, RADIO AND WINDOWS TO FAIL INTERMITTENTLY. WIRES WITHIN THE WIRING HARNESS WERE REPLACED/REPAIRED AS WAS THE FRONT CONTROL MODULE; HOWEVER, THE SAME PROBLEM IS HAPPENING AGAIN AFTER ABOUT THREE WEEKS. THE DEALER SERVICE DEPARTMENT RECOMMENDS REPLACING THE ENTIRE WIRING HARNESS AT A COST OF $3,200.00. *NM

THREE WARNING LIGHTS CAME ON SIMULTANEOUSLY - BRAKE, ABS AND TRACTION CONTROL OFF. ALTHOUGH NO ACCIDENT HAS OCCURRED, WE FELT IF PRUDENT TO NOTIFY YOU SINCE YOU HAVE AN INVESTIGATION UNDERWAY REGARDING AN EARLIER MODEL OF CHRYSLER MINI-VANS WITH THE SAME SYMPTOMS THAT HAVE RESULTED IN ACCIDENTS DUE TO COMPLETE BRAKING FAILURE. WE BELIEVE THE GOAL IS TO PREVENT AN ACCIDENT FROM HAPPENING BEFORE THE FAILURE. *NM

WHILE DRIVING AT 75 MPH THE CAR STALLED OUT AND WOULD NOT RUN. HAD IT TOWED TO THE DEALERSHIP AND THE TRANSMISSION HAS TO BE REPLACED. THE CAR IS ONLY 3 YEARS OLD! *NM

02 CHRYSLER TOWN AND COUNTRY WAS REAR-ENDED BY ANOTHER VEHICLE. DRIVE SEAT BACK COMPLAPSED, EJECTING DRIVER OF TOWN & COUNTRY TO REAR OF VAN.

I AM RECEIVING THE EXACT SAME ISSUE AS A COMPLAINT I FOUND ON YOUR SITE #10065581, I AM BEING FORCED TO PAY $300+ FOR THE SAME REPAIR. IF I HAD KNOWN ABOUT THIS ISSUE IN 2002 WHEN THE TSB WAS ISSUE I WOULD HAVE FIXED IT THEN WHILE I WAS UNDER WARRANTY. WHY DO I HAVE TO PAY FOR THIS REPAIR, WHEN IT IS A KNOWN DESIGN/MANUFACTURING ISSUE? I ALSO FOUND A INVESTIGATION PERFORMED BY THE USDOT, NUMBER PE 03-012, WHICH LOOKS LIKE THEY WERE SUPPOSED TO CONTACT ME. ANY HELP WOULD BE APPRECIATED. THANKS, TED MAKE: CHRYSLER MODEL: TOWN AND COUNTRY TYPE: MULTIPURPOSE PASSENGER VEHICLE YEAR: 2002 COMPLAINT NUMBER: 10065581 SUMMARY: I JUST STARTED HAVING THIS STEERING PROBLEM/SHUDDERING AND I DID SOME RESEARCH AND FOUND THE FOLLOWING: 5- 'TECHNICAL SERVICE BULLETINS' ON THIS WEBSITE. IF THIS HAS BEEN A PROBLEM SINCE DEC 2001, WHY WAS I NOT NOTIFIED BY AUG 2003 TO HAVE THE ISSUE FIXED (WHILE I WAS STILL WITHIN MY 36,000 MILE WARRANTY). WHEN I CALLED THE DEALER, THEY SAID I WOULD HAVE TO PAY FOR SERVICE/FIX. MY QUESTION IS THE FOLLOWING: WHY SHOULD I HAVE TO PAY FOR A HOSE THAT IS TOO SHORT/LONG WHEN IT WAS MANUFACTURED THIS WAY. THE BULLETINS ALL REFLECT THE 'STEERING SHUDDER. THANK YOU FOR A RESPONSE. SANDRA. *NM

RH SIDE DOOR INTERMITTENTLY FAILS TO OPEN. IT WAS REPAIRED UNDER WARRANTY AT 30861 MILES. NOW FAILING AGAIN. DEALER SAYS OVER $400 TO REPAIR. I BELIEVE THIS IS A SAFETY ISSUE SINCE THE DOOR BECOMES NEARLY IMPOSSIBLE TO OPEN AND DOES NOT CLOSE PROPERLY AFTER IT FAILS TO OPEN ELECTRICALLY. I BELIEVE THAT CHRYSLER NEEDS TO REPAIR IT PROPERLY, OR HAVE A SAFETY RECALL ON THIS DEFECTIVE MECHANISM. *NM

DT: THE CONTACT STATED THE SLIDING PASSENGER DOOR OF VAN CLOSED ON THE CONTACT'S LEG. HE OPENED THE DOOR REMOTELY, AND WHILE IT WAS OPENING, HIS SHOULDER BUMPED THE DOOR, CAUSING THE DOOR TO REVERSE. THE CAUSE OF THIS INCIDENT WAS UNKNOWN BECAUSE NO CONTACT HAS BEEN MADE WITH THE DEALER OR MANUFACTURER. AS A RESULT OF THIS INCIDENT HE SUSTAINED MINOR INJURIES.*AK

THE CAR IS 3 YEARS OLD AND WE HAVE HAD SIGNIFICANT REPAIRS. THE AIR CONDITIONING CONDENSER FAILED AT 56,000 MILES. THIS YEAR WE REPEATEDLY HAD TO TAKE THE VAN IN FOR THE ENGINE LIGHT. THE LIGHT WILL COME ON FOR A FEW DAYS AND GO OFF WITHOUT INTERVENTION. AT FIRST WE WERE TOLD THERE WAS NO ISSUE. WE BROUGHT IT IN AGAIN AND WERE TOLD THE FUEL PUMP WAS LEAKING AND THE #5 CYLINDER WAS MISFIRING. NOT A WEEK LATER AFTER THE REPAIRS, THE ENGINE LIGHT CAME ON AGAIN. THIS TIME, WE WERE TOLD THAT ONE OF THE FUEL INJECTORS WAS MALFUNCTIONING. THIS IS THE WORST SERVICE RECORD I HAVE EVER EXPERIENCED. *JB

HEADLIGHTS CUT OUT INTERMITTENTLY WHILE VEHICLE IS RUNNING. SERVICE WAS PERFORMED BY DEALERSHIP ON 11-16-2005. SERVICE WAS PERFORMED ACCORDING TO CHRYSLER TSB FOR THIS PROBLEM. THE PROBLEM STILL EXISTS. *JB

CHRYSLER TOWN & COUNTRY 2002. AT 20000 MILES RECALLED FOR REPLACEMENT OF GAS TANK CONTROL VALVE SEAL (B25). NOW LEAKING @ GAS TANK ROLLOVER VALVE CAUSING VAN TO FILL WITH GAS FUMES. DEALERSHIP CONSIDERS OUR PROBLEM THOUGH CLEARLY IN A 2002 VEHICLE WITH 57,119 MILES WITH PREVIOUS GAS TANK ISSUES - ONE WOULD CONSIDER PERHAPS A MUCH GREATER PROBLEM WITH GAS TANK - CERTAINLY A SERIOUS SAFETY RISK. *NM

AT 10:30 AM, SOUTHBOUND AT THE 346 MILE MARKER I35S, JUST NORTH OF WACO, MY 2002 CHRYSLER TOWN AND COUNTRY LXI MINIVAN WAS IN A ROLLOVER ACCIDENT CAUSED BY THE LEFT REAR TIRE TREAD SEPARATION AND SUBSEQUENT BLOWOUT. MINIVAN WAS IN THE LEFT LANE AND DRIVING THE SPEED LIMIT OF 70 MPH. THE TIRES WERE PURCHASED 11 MONTHS AGO FROM DISCOUNT TIRE. THEY WERE MULTI-MILE ULTREX IV MADE BY TBC CORPORATION. THE CAR WAS TOTALED AND MY WIFE BROKE HER COLLARBONE AND POSSIBLY TORE SOME LIGAMENTS IN HER LEFT SHOULDER. *JB

EACH YEAR THE AIR BAG LIGHT COMES ON IN MY 2002 CHRYSLER TOWN & COUNTRY SINCE THE PURCHASE DATE. ORIGINALLY, DEALER REPAIRED AT NO CHARGE. DEALER LAST REPLACED THE CLOCKSPRING IN JUNE 2004 AT LICCARDI AUTO GROUP IN GREEN BROOK, NJ FOR $135.00. I AM NOW IN OHIO AND THE LIGHT IS ON AGAIN. IT APPEARS THERE IS NOW A RECALL ON 2000 MODELS FOR THE SAME PROBLEM BUT WHEN I CALLED, THE RECALL DEPT SAID IT DOES NOT APPLY TO MY CAR. I AM CONCERNED THAT IT MAY CAUSE ACCIDENTAL DEPLOYMENT OF THE AIR BAG. *NM

(1)EVENTS LEADING UP TO THE FAILURE WE HAVE A 2002 CHRYSLER TOWN AND COUNTRY WITH APPROXIMATELY 56,000 MILES. ON 26 OCTOBER MY MALFUNCTION/CHECK ENGINE LIGHT CAME ON. ALL ROUTINE AND RECOMMEND MAINTENANCE HAS BEEN DONE. DUE TO CONCERNS THAT IT WAS TRANSMISSION RELATED, I HAD IT TOWED TO THE DEALER. THEY STATED THE PROBLEM WAS THE UPSTREAM O2 SENSOR. THE UPSTREAM O2 SENSOR WAS REPLACED, THE ENGINE CONTROLLER WAS UPDATED AND THE ENGINE CONTROLLER WAS UPDATED WITH THE LATEST SOFTWARE. THE VEHICLE WAS RETURNED TO ME ON 28 OCTOBER AND THE NEXT DAY THE MALFUNCTION/CHECK ENGINE LIGHT CAME ON AGAIN. I RETURNED TO THE DEALER, AND WAS TOLD IT WAS THE CATALYTIC CONVERTER , WHICH WAS REPLACED WITH MY VEHICLE BEING RETURNED TO ME ON 01 NOVEMBER. ON THURSDAY 10 NOVEMBER, THE MALFUNCTION/CHECK ENGINE LIGHT CAME ON FOR A THIRD TIME. (2) FAILURE AND ITS CONSEQUENCES, AND THE THIRD TIME THE MALFUNCTION/CHECK ENGINE LIGHT CAME ON, I TOOK IT BACK TO THE DEALER ON 11 NOVEMBER. THIS TIME I WAS TOLD IT WAS A TORQUE CONVERTER/ TRANSMISSION ISSUE. THIS TIME, I WAS TOLD THE TORQUE CONVERTER FAILED. THE TRANSMISSION WAS REMOVED AND A BROKEN LOW REVERSE ACCUMULATOR SNAP RING WAS DISCOVERED. THIS REQUIRED AN OVERHAUL OF THE TRANSMISSION AND REPLACEMENT OF ALL SEALS AND CLUTCHES, AND THE REPLACEMENT OF THE SNAP RING. (3) WHAT WAS DONE TO CORRECT THE FAILURE; I.E, PARTS REPAIRED OR REPLACED (AND IF OLD PART IS AVAILABLE) OVERALL IN THE LAST THREE WEEKS, ON MY A 2002 CHRYSLER TOWN AND COUNTRY, THE FOLLOWING HAS BEEN DONE: 1-THE UPSTREAM O2 SENSOR WAS REPLACED, THE ENGINE CONTROLLER WAS UPDATED AND THE ENGINE CONTROLLER WAS UPDATED WITH THE LATEST SOFTWARE. 2- THE CATALYTIC CONVERTER WAS REPLACED. 3- THE TRANSMISSION WAS OVERHAULED AND ALL SEALS AND CLUTCHES WERE REPLACED AND THE REPLACEMENT OF THE SNAP RING. *NM

1.3RD REPLACEMENT OF CLOCKSPRING IN AIR BAG SYSTEM (AT DEALER RIGHT NOW) 2. TRANSMISSION COOLANT LINES RUSTED OUT RESULTING IN LOSS OF TRANSMISSION FLUID TO TRANSMISSION AND VEHICLE WHILE DRIVING. *JB

THE KEY CYLINDER BROKE. WE JUST BOUGHT THE VAN WITH 28,000 MILES ON IT. AFTER A FEW WEEKS WE HAD A HARD TIME TURNING THE KEY TO GET THE VAN TO START, SOMETIMES IT WOULD TAKE 5 TO 10 MINUTES TO BE ABLE TO TURN THE KEY TO START THE VAN. WE TOOK IT BACK TO THE CHRYSLER DEALERSHIP. THEY HAD TO REPLACE THE INSIDE OF THE IGNITION. THEY SAID IT WASN'T A WARRANTY ITEM, SO I HAD TO PAY $191.82. *JB

TL*THE CONTACT OWNS A 2002 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 55 MPH, THE VEHICLE OVERHEATED. THE VEHICLE MADE A CLACKING NOISE AND SMOKE BEGAN TO RISE FROM THE ENGINE. THE CHECK ENGINE LIGHT DID NOT ILLUMINATE UNTIL THE VEHICLE BEGAN SMOKING. THE CONTACT PULLED TO THE SIDE OF THE ROAD. THE ENGINE SHUT OFF AND THE CONTACT ALLOWED THE VEHICLE TO COOL DOWN. HE ADDED WATER TO THE RADIATOR AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS THEN TOWED TO THE DEALER AND THEY STATED THAT THE COMPUTERS FAILED AND NEEDED TO BE REPLACED. THE CONTACT DISAGREED AND STATED THAT THE VEHICLE OVERHEATED BECAUSE THE FAN AND COOLING SYSTEM WERE INADEQUATE IN SIZE. THE DEALER DID NOT REPAIR THE VEHICLE. THE CURRENT MILEAGE WAS 71,421 AND FAILURE MILEAGE WAS 50,000.

THE TRANSMISSION FAILED SUDDENLY. WHILE AT A STOP SIGN THE TOWN & COUNTRY VAN STOPPED MOVING. THE RPM'S WENT UP WHILE PRESSING THE GAS, BUT THE VAN DID NOT MOVE. AFTER FURTHER INVESTIGATION BY A TECHNICIAN IT WAS DETERMINED THAT IT WAS RELATED TO THE TRANSMISSION. BECAUSE OF THE COST TO FIX THE VAN, AS OF 08/15/05, THE VAN IS STILL PARKED. SOMEONE PLEASE HELP! *NM

2002 CHRYSLER TOWN & COUNTRY EX (MILEAGE 50,000) CAUGHT FIRE. DROVE CAR FROM THE UNIVERSITY OF MICHIGAN TO MY OFFICE ON PLATT ROAD, ANN ARBOR. AS I TURNED INTO THE PARKING LOT, POWER STEERING FAILED, WAS NOT ABLE TO MOVE IT. NOTICED DENSE WHITE SMOKE COMMING INTO THE CAR FROM THE DASHBOARD AND THROUGH THE DOOR PILLARS. GOT OUT OF THE CAR, AND AFTER ABOUT 5 MINUTES, OPENED THE HOOD OF THE CAR AND CAREFULLY OPENED IT. NOTICED A FIRE AT THE BACK OF THE ENGINE COMPARTMENT. MY ASSOCIATE RUSHED INTO THE OFFICE BUILDING AND EXTINGUISHED THE FIRE USING A FIRE EXTINGUSHER. AFTER THE FIRE WAS EXTINGUISHED CALLED AAA TO TOW THE CAR TO THE DEALERSHIP. DEALERSHIP THE FOLLOWING DAY DID INFORM ME THAT THE STEERING WHEEL HOSE CONTAINING THE STEERING FLUID HAS FAILED, THE STEERING FLUID HAD LEAKED ONTO THE EXHAUST MANIFOLD AND CAUGHT FIRE. *NM

ABS SYSTEM INCLUDING WHEEL SENSOR FAILED. ABS WAS DEACTIVATED. CHRYSLER HAS PROPOSED REPLACING ABS MODULE AND WHEEL SENSOR AT MY EXPENSE. REPAIRS NOT YET PERFORMED.

DT: AIRBAG LIGHT CAME ON WITHOUT DEPLOYMENT. TOOK VEHICLE TO THE DEALER, WHO REPAIRED THE AIR BAG. CONSUMER STATED DEALER DID NOT SAY WHAT THE PROBLEM WAS. ABOUT A YEAR AGO THIS HAPPENED , AND CURRENTLY AIR BAG LIGHT ILLUMINATED PERIODICALLY AND STAYED ON FOR A FEW SECONDS AND THEN WENT OFF. TOOK VEHICLE BACK TO DEALER, AND NO REPAIRS WERE MADE. CURRENTLY, THE LIFTGATE LIGHT WAS ON. CONSUMER DID NOT KNOW WHY THE LIGHT CAME ON. CONSUMER HAD A REPAIR DONE TO LATCH ON REAR AUTOMATIC LIFTGATE, BUT THE LIGHT STILL STAYED ON WHILE DRIVING-THIS WAS COVERED UNDER AN EXTENDED WARRANTY-THERE WAS A RECALL ON THE 2003 CHRYSLER TOWN AND COUNTRY MINIVANS, BUT THIS WAS A 2002 MODEL. THIS WAS FINE FOR ABOUT A DAY AFTER LEAVING THE DEALER, BUT STARTED COMING ON AGAIN. *AK

DT: CONSUMER STATED THE LEFT REAR SPEED SENSOR MALFUNCTIONED 4 TIMES AND IT CAUSED THE ABS TO BECOME INEFFECTIVE. THE ABS LIGHT CAME ON . THE REGULAR BRAKES WORKED WHEN THIS HAPPENED, JUST NOT THE ABS. THE VAN HAS 47,500 MILES ON IT. THE FIRST TIME IT WENT OUT WAS AT 7,500 MILES, THE SECOND TIME WAS AROUND 15,000 MILES, THIRD TIME AROUND 23,000 MILES, AND MOST RECENTLY AT 47,000 MILES. SHE BOUGHT THE VAN BRAND NEW, AND 4 DIFFERENT DEALERSHIPS REPAIRED THE VEHICLE. ONE OF THE DEALERSHIPS SAID IT WAS VERY RARE FOR SPEED SENSORS TO GO OUT. THE MECHANIC AT WARNER ROBINS TOLD HER THAT CHRYSLER ENGINEERS WERE AWARE THERE WAS A PROBLEM WITH THE SPEED SENSOR, AND WERE WORKING ON IT. SHE SPOKE TO CHRYSLER TWICE ABOUT THIS PROBLEM. THEY SAID THEY WOULD GIVE HER A ONE TIME $50.00 CHARGE TO FIX IT. SHE DID GET IT FIXED AND PAID THE $50.00. SHE FELT THIS WAS A SAFETY ISSUE BECAUSE SHE DID NOT HAVE ABS *AK. UPDATED 11/29/05. *JB

DT: THE AIR BAG LIGHT ILLUMINATED ON AND OFF INTERMITTENTLY FOR A PERIOD OF TIME OF 1-10 MINUTES. THIS AL OCCURRED WHILE DRIVING. TOOK VEHICLE TO A DEALER, WHO SAID THERE WAS A PROBLEM WITH THE CLOCK SPRING, AND EACH TIME THE LIGHT ILLUMINATED THE AIR BAGS DISENGAGED. ALSO S THERE WAS A RECALL UP TO THE 2000 MODELS BUT NOT CONSUMER'S VEHICLE MODEL. DEALER REPLACED THE CLOCK SPRING AND THE ISSUE WAS RESOLVED. CONSUMER PAID OUT OF POCKET FOR REPAIRS. *AK

2000 CHRYSLER TOWN AND COUNTRY CHROME WHEELS ARE CAUSING THE TIRE EQUIPMENT TO GO FLAT.***NO ANSWER REQUIRED***.*MR THE GOODYEAR DEALER INFORMED THE CONSUMER THAT THE PROBLEM WAS BEYOND REPAIR AND THEY WOULD PROBABLY HAVE TO BE REPLACED WITH AFTERMARKET WHEELS. *JB

ENGINE BOGGED DOWN AND CHECK ENGINE LIGHT FLASHED. 5 STAR DEALER REPLATED IGNITION COIL PLUGS AND WIRES TO THE TUNE OF $600. ON THE WAY HOME, SIMILAR ROUGH RUNNING, FLASHING ENGINE LIGHT, BACK FIRING, NOW DEALER SAYS IT IS COMPUTER SHORT. OTHER PROBLEMS WITH TRANSMISSION AND FUEL SYSTEM TOOK AT LEAST THREE TRIPS TO SERVICE AND MANY CHARGES TO GET FIXED. THE CHRYSTLER 7/70 WARRANTY IS NOT WORTH MUCH TO THIS DISSATISFIED CUSTOMER.

WHILE DRIVING MY 2002 CHRYSLER TOWN & COUNTRY ABOUT 15 MPH IN A CONSTRUCTION ZONE, MY FULL SIZE SPARE TIRE FELL OFF OF THE VEHICLE AND ONTO THE STREET. IT IS HELD UNDER THE VEHICLE BY MEANS OF A STEEL CABLE. THE PLASTIC CLAMP THAT THE CABLE IS ATTACHED TO BROKE AND THE TIRE FELL. I HEARD A BANG AND FELT A BUMP AND SAW MY TIRE THROUGH MY REAR VIEW MIRROR IN THE STREET. MY CONCERN IS WHAT WOULD HAVE HAPPENED IF THAT TIRE FELL ON THE HIGHWAY WHILE GOING 60 MHP? THE ACCIDENT IT WOULD HAVE CAUSED BEHIND ME FROM OTHER DRIVERS TRYING TO AVOID MY DROPPED TIRE COULD HAVE KILLED SOMEONE. ARE THERE ANY REPORTS OF THESE CABLES/PLASTIC CLAMPS BREAKING OR FAILING IN THE PAST? THANK YOU

DT: CALLER'S SON WAS GETTING OUT OF VAN AND WITHOUT WARNING THE AUTOMATIC DOOR CLOSED ON HIS HEAD. CALLER SAID IT TOOK A LOT OF FORCE TO GET THE DOOR TO OPEN. THE MORE SHE PUSHED THE HARDER IT WAS TO OPEN DOOR. SHE BELIEVED HER SON WAS UNABLE TO SET OFF SENSOR TO STOP DOOR. HER SON WAS ALMOST 4 YEARS OLD ,AND WAS A BIT SHOOK UP.UI*AK

DT: THE HEADLIGHTS WERE FLICKERING, DID THIS ALL THE TIME. IT HAS DONE THIS SINCE CONSUMER BOUGHT VEHICLE WHICH WAS A MONTH AGO AROUND JUNE 17TH, 2005. ONCE THEY HAVE GOTTEN REALLY DIM. WAS WORRIED THEY WILL GO OUT. HAD NOT CONTACTED DEALER.*AK

DT: CONTACT STATED THE HEADLIGHTS WERE NOT WORKING PROPERLY. THEY INTERMITTENTLY SHUT OFF WHILE DRIVING. AFTER A SHORT PERIOD OF TIME THE HEADLIGHTS CAME BACK ON. THE DEALER REPLACED THE MULTI-FUNCTION SWITCH, BUT THIS REPAIR DID NOT FIX THE PROBLEM. THE MANUFACTURER HAS BEEN CONTACTED. THERE IS CURRENTLY AN OPEN INVESTIGATION FOR THE HEADLIGHTS ON THIS MODEL VEHICLE. *AK UPDATED 11/29/05. *JB

2002 CHRYSLER TOWN AND COUNTRY POWER STEERING FAILED. *KB THE CONSUME BACK HIS VEHICLE OUT OF HIS DRIVEWAY INTO THE STREET. WHEN HE TRIED O TURN THE STEERING WHEEL TO THE RIGHT THERE WAS NOT POWER STEERING. AFTER A COUPLE MINUTES THE CONSUMER WAS ABLE MANEUVER THE VEHICLE WITHOUT ANY PROBLEMS. THE VEHICLE WAS DRIVEN TO IT'S DESTINATION AND PARKED. THE CONSUMER RETURNED TO HIS VEHICLE AND WAS ABLE TO DRIVE OFF WITHOUT A PROBLEM. BUT WHEN HE NEEDED TO MAKE A RIGHT TURN THE STEERING WHEEL FELT AS IF THERE WAS NO POWER STEERING AGAIN AND ALMOST CAUSED AN ACCIDENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR A TEST DRIVE. THE TECHNICIAN DROVE THE VEHICLE 21 MILES BUT HE COULD NOT DUPLICATE THE PROBLEM. THE MANUFACTURER WAS CONTACTED AND INDICATED THAT THEY HADN'T RECEIVED ANY OTHER COMPLAINTS ABOUT THE STEERING. *NM

DT: THE CONTACT STATED ON 5-7-05 VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE GOING APPROXIMATELY 50 MPH. THE CONTACT WAS SITTING STILL IN HIS VEHICLE AT THIS TIME. THE VEHICLE WAS TOTALED BY THE ACCIDENT. THE PASSENGER'S SIDE AND DRIVER'S SIDE SEATS FELL BACKWARD. HE DID NOT HAVE PICTURES OF THE SEATS. HIS WIFE, A PASSENGER IN THE VEHICLE, HIT HER RIGHT SHOULDER AND ARM ON THE DOOR POST OF THE VAN. THE DAY AFTER THE ACCIDENT HER ARM WAS BLACK. ALSO, THE CONTACT HIT HIS HEAD ON A COOLER, AND HIS HANDS WERE TIGHTLY GRIPPING THE STEERING WHEEL. HE HAD A COMPRESSION INJURY BETWEEN HIS THUMB AND FINGERS ON HIS LEFT AND RIGHT HANDS. THE CONTACT CALLED CHRYSLER ON 5-15-05. SOMEONE CAME OUT TO INSPECT THE VAN. ON THIS SAME DAY CHRYSLER WROTE HIM A LETTER STATING THAT THE SEATS DID WHAT THEY WERE DESIGNED TO DO , AND THEY WERE NOT RESPONSIBLE. THE CONTACT STATED THAT IF HIS GRAND CHILD WAS IN THE BACK SEAT AT THIS TIME HE WOULD HAVE BEEN A FATALITY. *AK

BODY PANELS AT THE TOP OF THE VAN ARE "SEPARATING" AT 4 PLACES NEAR THE PILLAR JOINTS ON BOTH THE DRIVER AND PASSENGER SIDES. BODY GAPS ARE APPROXIMATELY 1 -2 MM WIDE AND 3 INCHES LONG, LOCATED ADJACENT TO RUBBER SEALS ON THE VAN'S ROOF PANEL.*AK TWO CHRYSLER DEALERS HAVE REVIEWED THE PROBLEM. DEALER 1 (OLATHE JEEP CHRYSLER IN OLATHE KS) SUGGESTED THE PROBLEM WAS CREATED BY A COLLISION, BUT VAN HAS NOT BEEN IN ONE. DEALER 1 OFFERED TO SEAL THE PANEL SEPARATIONS, BUT OFFERED NO FURTHER EXPLANATION. DEALER 2 (JAY WOLFE CHRYSLER JEEP IN LEE'S SUMMIT MO) REFERRED THE PROBLEM TO A PARTNERING BODY SHOP OPERATED BY A FORD DEALERSHIP. THE FORD BODY SHOP STATED THAT THE PANELS ARE SEPARATING DUE TO A MANUFACTURER'S ADHESIVE DEFECT AND SHOULD BE REPAIRED UNDER DEALER'S WARRANTY. WE ARE SCHEDULED TO HAVE WORK DONE WITHIN THE NEXT WEEK. I AM REPORTING ONLY TO START A FILE IN CASE OTHERS HAVE SIMILAR PROBLEMS.