2019 Dodge Durango Complaint Log

At 37008 miles my coolant started to leak and it overheated, when taking to a mechanic they replaced the coolant and tubes and advised that it was rubbing on the hose, so they replaced the hoses and put in new coolant fluid and said it was all addressed, not even a week later, it started to overheat again even though it has all new hoses and they wrapped the hoses so it doesn't wear and cause the leak again and it still happened.

I had a safety recall for the ABS brake module which was taken in. I was told twice one time the part they did not know when it would arrive. I kept calling. It was very hard to get a hold of the dealership Chrysler Dodge ram country and Fort Stockton, Texas. Called again last Friday conveniently. The part had been incorrectly ordered and that day it was available. They were going to have a tech repair it that day. I told them to give me a call because I would be working out of town. They did not call but they took my vehicle to my employer and left it there and left the keys with the coworker. Call them back on Monday because now I had the auto start light on and still the traction light on. Explain to them that if it could have been part of the ABS module they had supposedly replaced. They tried to convince me that it did not. So needless to say I had to replace a vacuum pump which is in the process but as the gentleman that was going to repair that took a look at the ABS module which was old. No signs of anything being new or even any of the components being removed. No signs of it being touched. I googled the part number on the abs module which came up as a recall item. So the original part was still in my vehicle which was the original part that had a recall. The item was never replaced as they had told me which could have led to a major hazard or possibly even death of myself, family, or even another vehicle causing an accident. They took it upon themselves to put myself in danger and anybody else on the roads along with anybody. I might have been carrying in my vehicle by lying that they had replaced that part. I have pictures of the part with the part number that matched the recall part number

Brakes pump when used; vehicle stalls when shifting into higher gears.

First, very hard time trying to file a complaint with Dodge, they make it hard to find info. To make it short, I have a Dodge Durango RT, only 83,000 miles. The vehicle would not start, and was smoking out the back. Was hoping it was something simple brought it to my mechanic. Turns out there was an oil leak, manifold leak and the starter died. I had to tow my car. Called the Dodge company, and they flat out said they could NOT HELP me and would not do an escalation because I didn't bring it to a Dodge Dealer but "who knew" I would have all these problems, thought it could be something simple and $2200 later. They were so rude, unhelpful and just horrible service. Keep repeating they would not help me or even have a conversation? The sad part is I really love this vehicle. There needs to be an investigation to see if other customers are having these problems because then it's a manufacturing issue. I know they are a huge company and I just a person to them. But I need to know if this is an ongoing problem??? This is not the normal failure on a vehicle, again maybe this was a factory engine problem while being built.

Took vehicle in for cooling issues, leaking coolant. Garage did courtesy inspection and determined oil cooler failure had caused catastrophic damage to the engine, requiring replacement. Mechanic informed me this particular shop deals with this issue 3-5 times every week, with about one per month requiring full engine replacement. The engine is the 3.6L V6 Pentastar, which is standard in Dodge, Chrysler, Jeep and Plymouth vehicles and this is a defect known to the manufacturer. My mechanic informed me that both Dodge and the current manufacturer of the engine had tried and failed to correct the problem, because it is an actual design flaw. Caused in part, by the oil cooler being constructed of plastic and mounted at the top of the engine, it is subject to heat and warping which causes the failure. . Mechanic said this is typical around 100k miles. My Durango has 108k, 6k out of the warranty I bought for $4,500 at the dealership, just shy of 3 years ago. This is a known defect. Why is there no recall or remedy for a consumer now facing a $17,000 engine replacement on a $30,000 used vehicle? Dodge knows this is a problem, what is a consumer’s recourse for trusting they make quality vehicles when this presents a major safety issues to anyone with the 3.6L? My dealership never notified me of this issue, nor did the manufacturer. At least a heads up to change to an aftermarket metal oil cooler, to avoid catastrophic loss? This is wrong.

Oil cooler failure .I am concerned because my mechanic says this is a common problem with this type of motor. Why isn't it recall.

The contact owns a 2019 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part for the recall repair was not available. The dealer was contacted; however, the contact was informed that parts were not available. The manufacturer was contacted, and the contact was informed that the parts were not yet available. In addition, the contact stated that the parts had not been available for a year. The contact had not experienced a failure.

The rear race track light and license plate lights failed to work due to a faulty gasket or seal on the light. Faulty in the manufacturing process and now to repair this issue is $1500 or more. The vehicle can not be inspected and used do to the lights not working.

Last year I notice water in my tail lights. I removed the bolt to help drain the water. Part of my tail lights is now burned out. Now at 77,000+ my start/stop light came on, then the check engine. Scan code was P0304. Misfire on cylinder 4. I changed ignition coil 4, set of spark plugs. It was still misfiring on 4. I had spark plugs on 4 changed. This still did not fix it. The person who changed the spark plugs let me know my lifter/cam was bad. I scheduled with Dodge and they diagnosed it with a blown head gasket. The service rep said the blown head gasket was my fault, however after asking the mechanic said there was no code for over heating or any of that, just the misfire.

I was driving my vehicle and the engine light came on and the car started overheating. I had to immediately pull over. There was fluid underneath my Vehicle again. This occurred twice in 6 months. The engine coolant lines have a whole in them. This is the 2nd repair for the same issue in 6 months. The Vehicle has been sitting for over 3 weeks at dodge. They have not answered or responded to our claims. The Vehicle poses a safety risk as it instantly overheats and you lose power. The coolant lines under the Vehicle are not secured at all and rub against other parts under the vehicle.

Electronic power steering locks the wheel while turning. Have to use excessive force to get it out of the stuck position. I have went through several forums trying to figure out why this happens there are many other customers experiencing the same problem. There is no power steering pump to replace so this could be an absolute danger to anyone driving a Durango with this problem or others around them.

Water is entering the rear tail light assembly and dimming the tail light. The OEM seal has failed. I took this problem to my Dodge dealer, and they informed me that even with a Mopar extended warranty, they will not replace the tail light assembly because it is considered a "Bulb". That's a $2000.00 blub!

The contact owns a 2019 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while the accelerator pedal was depressed. An unknown warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

water collects in the racing tail light which leads to electrical issues or some parts or all of the light going out.

The rear marker lights which are LED have shorted and are now inoperative. So at night I no longer have any rear running lights. Also the license plate lights are out. Dealer charged me $254.00 to diagnose the failed complaint and and found that the rear racetrack light and passenger rear corner light needs replaced. The estimate of repair is $254.00 for diagnosis and $2746.26 for rear race track light and pas rear corner light assembly. The dealer who is familiar with problem contacted Fiat Chrysler Automobiles with reference #931238452 looking for customer assistance with repair and dealer was told that Chrysler customer assistance would only contribute $712.85 with tax and no assistance for the $254.00 diagnosis fee. SO total out of my pocket would be $2447.08. I have read that a class action suit is underway do to the enormous amount of failures on 2017-2025 vehicles.

The rear LED tail light assembly does not function. There appears to be moisture causing the LED lights to not function. Vehicle was recently serviced and was quoted $1800 for repairing the assembly. I'm concerned from a safety perspective as the tail lights will not be visible when driving at night. In addition, I see a lot of Dodge Durangos on the road where the rear tail light assembly has dimming or missing lighting, which leads me to believe there may be a design flaw.

I was driving home and felt steering wheel shake while on curved road, brakes felt like they wanted to lock up, then everything on dash lighted up looked like a shortage. My foot was still on the gas pedal then car just slowed down by itself. I had to steer vehicle to side of road. I did not panic, I was fearful something could’ve happened if I would’ve had other vehicles behind or even oncoming traffic. My vehicle is available for inspections upon request. Took my vehicle to a dodge dealership for inspection and I was advised of a recall on my vehicle. Unfortunately, I was advised by the dodge dealership that no remedy was yet available for my vehicle. I also contacted the manufacturer and they advised me the same as dealership, maybe during the first quarter of 2025 there could be a remedy. The manufacturer stated they would prioritize my case but no specific date could be given. I was given an option for a rental and due to my circumstances I would not be able to afford a rental. (I have to continue payments on my loan & vehicle insurance.) I purchased the vehicle from Dyer Chevrolet Vero Beach, I did reach out (on 3/31/2025) and asked them why was vehicle sold if there was a stop sale. Salesperson “ Cameron Andrews” stated “stop sale was not in effect at time of purchase [XXX] and it came out after the fact”. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Dodge Durango. The contact stated that while reversing in the driveway, the brake pedal was depressed and there was an abnormal grinding sound coming from the vehicle. The ABS warning light was illuminated. The contact received notifications of NHTSA Campaign Numbers: 22V426000 (Service Brakes, Hydraulic) and 24V838000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact called another dealer, Dodge City CDJR of McKinney (400 S Central Expy, McKinney, TX 75070) and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 218,700. VIN tool confirms parts not available for NHTSA Campaign Number 24V838000 (Service Brakes Hydraulic). Parts distribution disconnect for NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic).

The contact owns a 2019 Dodge Durango. The contact stated while driving at 70 MPH, the rear spoiler detached from the vehicle. There were no warning lights illuminated. The contact merged to the side of the road as the third brake light wire started hitting the rear glass window. The contact opened the gate, placed the wire back in the gate, and kept driving. The vehicle was then taken to an independent mechanic, where the contact was informed that a new spoiler was needed. The vehicle was not repaired for the most recent failure. The dealer was not made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

I recently ran into the issue with "Water Infilitration" in my RaceTrack strip on my Durango. I checked into it and it seems like there are thousands with this exact same issue and it is a manufacturing issue with the seals or gaskets. I've o my had my vehicle for four years and the whole racetrack LED strip needs replaced and costs thousands of dollars. There is no active recall but this seems to be a wide issueand concern among many Durango owners. I feel as this should be replaced at the manufactures expense due to faulty equipment. The tail lights work but the main LEDS in the lighting is out and also the license plate light that is controlled by the same lighting is out as well. This is not only my concern but a HUGe safety risk and financial burden for owners and operators of the vehicle. I'm taking it to be inspected at the dealership tomorrow and if legal action needs to be taken so be it. I've also documents pictures and a video from literal stand still water within the component of my racetrack lights.

Twice this year this has happened. I was driving to work when suddenly the lights on the dash came on and the car started over heating. There was a ton of engine coolant under the car. Took the car to get repaired. They said the coolant lines rub against something under the car and caused a hole. They said it was a defect in the way the car is designed and there is nothing to hold up the coolant lines running to the rear of the vehicle. They told us we needed to contact dodge and file a claim. We did and heard nothing back from them. Fast forward 6 months and it happens again. Car is currently at a dodge dealership. Same issue. Filed another complaint and claim with them. Its been 3 weeks. 0 response. Car is still at the dealership.

Started receiving an auto start error message on the dash. Then after long drives vehicle would not start up without a jump. Went to test battery and it failed while connected to vehicle. I bought a new battery, I installed it, and then tested it and failed the test. I then checked the old battery (not connected) and it past. Which means there a parasitic battery drain. I then changed the engine off and the headlight delay settings to 0, and tested the connected battery and it passed. So the delay settings for the engine off and headlight delay is causing a parasitic battery drain in the 2019 dodge durango.

The contact owns a 2019 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The whole center section of lighting, located on the tailgate (liftgate) is burned out, including the license plate illumination. Apparently water gets into the "racetrack light" which I learned is what Dodge calls this center section of lighting. I have noticed there is a significant amount of water inside this section of lighting, and now it intermittently does not work. More times than not, it is completely out. As I did some research about this issue, I found that it is common for all of the 2014- 2024 Durangos.

The rear race track light assembly lights went out. I know there is a known issue with this light assembly.

The contact owns a 2019 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Additionally, the contact stated that the door hinges were worn, and it was difficult to open and close the driver's and passenger’s side front doors. The contact had taken the vehicle to a body shop where it was confirmed that the door hinges were deteriorating prematurely. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2019 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulics); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated. The contact also stated that due to parts not being available, the vehicle was unable to pass the State Inspection. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

We were notified of a recall in Nov 2024 with a first quarter of 2025 fix. We are now 1 year later and still no fix, clearly a safety issue and I cannot trade in or sell legally without the fix. I am stuck with a vehicle with known safety issues and Chrysler is being allowed to just ignore it.

On the morning of 10/09/2024, I started my 2019 Dodge Durango and exited the vehicle, after 2 minutes the entire interior of the vehicle was engulfed in flames. The drivers side seat warmer appears to have malfunctioned causing the vehicle to set of fire, including glass break, paint peeling and interior burning

Backup camera stayed on when car was in Drive, Park, and Neutral. Backup camera also stayed on after I turned vehicle off and opened door. The infotainment system usually turns off once car is parked off and door has been opened. This was very distracting when driving down the road. Picture was when I was in drive at a stop with foot on brake leaving a business parking lot. Taken by passenger

The contact owns a 2019 Dodge Durango. The contact stated that the 4-Wheel Drive and traction control warning lights were flashing and had become permanently illuminated. The contact stated that the electronic stability control was inoperable. The contact stated that while her husband was driving and approaching a red traffic light, the brake pedal was depressed, but the vehicle slowly responded, became difficult to control, and was swerving across the road. Additionally, the contact stated that while reversing, the steering wheel was shuddering uncontrollably, and the vehicle was undrivable. The vehicle was towed to the local dealer six to seven times, and the dealer informed the contact that the vehicle could not be bought back. The contact stated that unknown repairs were completed, but the failure persisted. The contact was awaiting the remedy of NHTSA Campaign Number: 24V838000(Service Brakes, Hydraulic) to become available. The vehicle was not repaired. The State Attorney General was contacted and referred the contact to the NHTSA Hotline for assistance. The manufacturer was contacted, but the call disconnected. The failure mileage was approximately 56,000.

Service electronic stability control

The car has no accidents but the air bag light and start/stop unavailable light turned on

Center tail light has completely failed. it is still broken at the time of reporting. a majority of the rear lighting no longer works. I have not taken it to a dealership, but it is clearly not working. there is significant water build up in the tail light which is apparently a known issue. no inspection has been done. no warnings or messages. Water has been in the tail light for about 3 months. Lamp stopped illuminating 4/1/2024

Leaking coolant lines above transmission.

Both rear license plate lights are out as well as racetrack taillight on hatch has water in it. This is a known defect that is all over the web. I am going to engage dealer but car is 5 years old now. Really should be recalled as it is a danger and a super expensive repair as the entire raceway has to be replaced.

The contact owns a 2019 Dodge Durango. The contact stated that while the vehicle was turned on, whether parked or driving at various speeds, on several occasions, the brake lights remained illuminated. The vehicle was taken to a dealer where it was diagnosed that the ABS sensor control and Hydraulic Control Unit needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 21,000.

I had a car accident on 1/29/24 .Regarding to my car damages . Airbags did not deploy during the accident.I believe my speed was 29-35 mph typically airbags deploy when the crash is the equivalent of an impact into a rigid wall at 10-12 mph.is anything we can do here please? Wasn’t my fault another car moved on the red light during intersection and mine was green and hit my car . I went to ER & i did a MRI and my doctor said I have serious issues with my back & neck now & I’ll need several surgeries , Thanks and have a great day!

The race track lighting on the vehicle which is the back lights has a factory defect and fills with water from rain and shorts out. Now my lights do not work and can also cause my brake lights and other lights to fail or cause an electrical fire. God forbid. This is a known problem but dodge has not made it a recall yet and should. The part is 1200 without installation.

When my family and I were making an hour long drive to a hotel for the weekend, the check engine light came on briefly, and went off. On the way home, it came on once more and vehicle lost power and i thought it was going to stall but then it was fine. I thought it was from the cold weather but a few days later, the light came on and stayed on. I got P0001 & P000A codes on a reader. It's unsafe in frigid temps to have the risk of vehicle stalling because of this issue & this isn't the 1st computer/sensor/electrical issue I've had with it since I bought it certified new. I think there are multiple computer issues with this model year and just want to make others aware. There is also a recall with the brake system in this vehicle.

The car seat base was not secure to the seat after installing. We installed the car seat rear facing to bring home our expecting newborn and noticed how much the base moved around not only side to side but up and down. I did reach out to the company Maxi Cosi and they stated that the movement was perfectly normal. Even after the video of the base moving. We returned the car seat to Walmart and showed them the video of the base and Maxi Cosi’s response. Walmart approved the return and placed the car seat in damaged goods so that another expecting parent didn’t buy it.

The rear light bar (race track bar) does not illuminate. Seems to be a common issue among Durango's. My rear light visibility is low now due to it being out for night driving. It also failed the two license plate lights to work which is required by MN Statute (law). I could be pulled over and issued a citation due to the issue.

The whole rear "racetrack" LED light on the lift gate fills with water and goes out. This is a VERY common and known problem by dodge/Mopar and they will not do anything to fix it. It is a $2000 out of pocket fix and that is asinine! It significantly reduces visibility from the rear of the vehicle while traveling at night.

I have moisture and water leaking into my racetrack light bar on my back lift gate I only have 28,000 miles on it I believe there should be a recall on this issue

My LED lighting on the lift-gate started to spot out and had condensation in the light do to the seal not being properly sealed and letting water get into the light and burning out the LED bulbs. Now my whole running lift-gate LED is out and this is very harmful for myself and other drivers on the road do to possibly being rear ended at anytime. This problem is not covered under warranty. This is unacceptable for a LED lighting system allowing water in the system to burn out the LED lighting system. Every time it rains/snows, car wash water should not be getting into the light.

I have moisture inside my right rear tail light assemble located on my lift gate. About 1/3 of the LED's do not light up currently. I have been to the dealership and contacted chrysler customer care. I have spent about an hour total on 2 phone calls to only be told there is nothing they can do about it.This is clearly a manufacturing defect and a common problem with Dodge Durango's, bcause I see too many with the same problem that I have and its always the center of the lift gate and the right side tail light. See attached photos fof conditiuon.

At 30,000 had one blown head gasket and a few thousand miles later another blown head gasket. Regular maintenance and oil changes have been done and maintenance. Then last year my cam Shalf had to be replaced and now again a head gasket again. Several cylinders are missing firing. When I took in and they replaced the cam Shalf, I took it saw it said cylinder 5 was missing firing , now it’s showing cylinder 3 with all my lights on my dash on again and the car has 110,000 miles on it.

Water continually builds up in the middle part of the tail lights. This is now making the lights in my tail lights go out. These are lights that can't be replaced without replacing the entire piece. I see this often on Dodge Durangos of my model and it's definitely an issue. I still cannot find out how water is getting in and it will continue to make more of my taillight go out.

I HAVE A 2019 DODGE DURANGO Which has a faulty brake light that stays on. after doing some extensive research there was a recall on the durango. (Recall 21A, NHTSA 23E-019) This recall is for defective Hydraulic Control Unit. Now the recall letter issues a suspected range on the units based on the Julian date of Manufacturing. for this recall is numbers 8166-9106. my unit is8355. The dealerships and Dodge have been making it difficult for me to have replaced because my VIN is not listed for this recall, but its clear it should based on the recall letter that provides the exact range of faulty units that mine falls inline with. I have attached some pics of the recall letter and of my hydraulic unit. any help will be appreciated

Goodyear examined my Durango on October 4th 2023. Examination results reported a flawed electromechanical steering gearbox. Price to repair including parts, upwards of 4,000 dollars. I have a prepaid warranty covering repairs and parts. Parts availability from the Chrysler corporation are the issue. The dealership Orange Park Chrysler Jeep Dodge was informed AND examined the vehicle themselves. They related to me the "part isn't available". I returned to the Goodyear dealership. Their response is the same. Neither factory nor aftermarket steering gearbox are available for purchase. Therein lies the reason for this report from me. I've written emails to Chrysler (stellantis) customer service 3 times. The 3rd time being today October 16th. They responded once shortly after the October 4th email. Since then quiet as a church mouse. So far the steering gearbox just pops and makes grinding noises. I'm 67 years old and existing on disability payments. I can't get the parts. I still owe 32,000 plus (9650 for warranty coverage). So I CAN'T get rid of it. If it fails while being driven, State Farm won't cover the damages because I KNEW the vehicle was needing repairs and continued to drive it. I'm FORCED to drive it because of parts UNAVAILABLE by Chrysler or the aftermarket. I can't afford a rental car for what appears to be an EXTENDED period of time. I can't attach the 3 emails here. However the emails WILL be retained for future reference. Any assistance you may provide would be greatly appreciated.