There are 3 stored owner reports matching the powertrain & transmission leading-label group for the 2020 Dodge Durango in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 3 of 3 matching reports.
Open the full vehicle complaint log (all categories)Transfer case failure. Several other owners online are reporting the same issue. Why has a recall not been issued for a flawed part, that makes the vehicle u drivable and could grenade while driving.
The contact owns a 2020 Dodge Durango. The contact stated that while driving at various speeds, the "Service Shifter" message displayed on the instrument panel. The contact then stated that while driving at 65 MPH, several messages appeared on the instrument panel and the steering wheel became difficult to turn. The contact used excessive force to steer the vehicle off to the shoulder of the highway. The contact also stated that the vehicle failed to accelerate while depressing the accelerator pedal. Due to the failure, the vehicle was towed to the dealer where it was diagnosed with a defective shifter control module. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 29,980.
Every time I start my 2020 Dodge Durango I hear and feel a hard shift into reverse. No transmission fluid loss, just increasingly louder & feeling if the shift change. ***Vehicle started this @ 20,000 miles and only has 32,000 on it now.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.