2021 Ford Bronco Sport Complaint Log

On 2 occasions, 7/30/23 and 8/13/23, my 2021 Bronco suddenly stopped working with no warning whatsoever. I had no way to put on any Emergency Flashers because there was no power. The same day as the first incident, the car was brought to my local Ford Dealer and they couldn't find any problem. When they inspected it the next morning, it started right up.I had been driving the car for 2 weeks and it happened while I was driving again on 8/13/23. It died the exact same way, with no warning and no way for me to alert other drivers around me. My vehicle is currently at the Ford Service Department and they are trying to find the problem.

I currently am at 14,000 miles on my2021 Bronco Sport. I have had no issues prior to what happened to me on August 9th. While I was at a light my car went completely black with no warning and I was not able to put on hazard lights or put it in neutral to get off the busy highway. I had to call 911 as cars were zipping up close to mine and I was only able to wave my arms to get them to see my car was unoccupied. I was screamed at, honked at all while frantic trying to explain to the 911 operator that I needed a deputy to come and put his lights on behind my car to prevent an accident. My car sat in the middle of the highway with no warning lights on until a tow truck arrived. We then found out there is a way to release the gear and put it into neutral so we could push it to the side of the road. The car was towed to the house where I then had to have another tow truck come get it and tow it to the dealership where i was already waiting for a part. (Differential) At this point it has now been 8 days and i have no updates on what actually happened to my car but in my discovery I have read that this is a more common occurrence than not. Just while waiting in the Enterprise waiting room, waiting for my rental I met a girl with the same exact issue. How many others is this happening to and when will Ford recall this model car before someone is killed? I want answers and want to make sure when they say my car is fixed that it truly is fixed. I am scared to death to drive it now that I even have purchased road flares so I am ready for the next break down, because I truly believe it will happen again.

The contact owns a 2021 Ford Bronco Sport. The contact stated while at a stop light, the vehicle shut off with several unknown warning lights illuminated. The message "Service Collision Assist" and "System Powering Down" were displayed. After the engine cooled down, the contact was able to restart the vehicle. The vehicle was taken to the dealer who was unable to find a cause for the failure. The contact stated that the failure had reoccurred. The vehicle was not repaired. On another occasion while driving 15 MPH and slowing down, the vehicle lost motive power with several unknown warning lights illuminated. The contact attempted several times to restart the vehicle, but the vehicle would not restart. The contact was able to push the vehicle off the roadway and had the vehicle towed to the dealer. The vehicle was not diagnosed. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000.

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at an undisclosed speed, the contact stopped at the stop light. When the light turned green, the contact depressed the accelerator pedal, and the vehicle lost motive power and stalled. There was no warning light illuminated. The vehicle was towed to the dealer; however, the vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

On Monday 7-24-2023 5:00pm rush hour in Downtown Gainesville Fl at a red light in the left lane about to turn left my car completely shutoff with no warning. It was if someone disconnected the battery completely from the car. No lights, No screen, No ignition. The traffic light turned green and I immediately pressed my foot on the brake and tried to start the engine. I noticed there were not lights, no sounds and no reaction from the engine. Windows would not go down either. I tried too put the hazards on to signal people and they had no power.The car was completely dead in the road. I jumped out of the drivers seat to warn people to go around me but traffic was whipping around me so I started to panic. I got back in the drivers seat to try and restart the car a few more times. I pressed the ignition and noticed the dash board and welcome screen flashing on and off repeatedly without success. I wanted to put the car in neutral. but the shiffter was stuck I drive and the emergency electric brake was engaged. After about 30 minutes the police came to direct traffic and he stayed with us for almost 2 hours while we waited for a tow truck. In the mean time we tried jumping the battery and for a split second the car lights on the inside all came on. Every light in the car lit up for a split second and then it totally died again. The wheels were locked so it had to be dragged onto a flat bed truck and taken to Parks Ford Gainesville. The next day I were told by [XXX] , a service technician at Parks Ford that he could not locate the issue but he called it a Catastrophic Fail and he had to call in a Master technician to look at my car and that would be the end of this week or beginning of next. This is a very dangerous thing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My husband was driving down a mountain highway when suddenly he heard a loud noise. He pulled over and found the moonroof glass had shattered. There were no cars around and no signs that something had hit it—we think it was glass failure due to a pressure change. Ford has had issues with moonroof glass spontaneously shattering on other vehicles and there are a few reports online about it happening to other Bronco Sports. Ford will not take responsibility and says we need to file an insurance claim. This is a major safety issue—my husband could have been seriously injured if the moonroof cover had been open and glass had fell on him.

I was driving down a city street in Sacramento and the car just suddenly stopped- engine and everything was off. I could not get the car to turn back on. Emergency lights would not come on, it was if the entire electrical system was out. I was in the middle of the road, so needed to put hazards on to warn others and I could not. Cops came to place flares to warn other drivers after 35 minutes. No warning codes or anything to let me know what was happening. Having car towed. 10 minutes before tow truck arrived, vehicle started, so I was able to move it to a safer place. But the car was inoperable for about an hour and a half.

The vehicle completely quit in heavy traffic. There were no warning signs, nothing, just completely dead. I had no option to put on hazard lights etc. Had this happened on the interstate, it would have been incredibly dangerous. It was still unsettling traveling home with others which included an 11 year-old. The police helped us get it started with a jump-box but on the way home it started to bonk out again which included a message regarding the system shutting down. I got home where the vehicle started lighting up and then it was dead yet again. A major safety issue. The vehicle has only 32K miles on it - a 2021. Ridiculous.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving with the high-beam headlights engaged, there was a dark spot on the driver's side headlight, reducing the visibility of the roadway. The contact stated that the failure was distracting. The vehicle was taken to the dealer, and the contact was informed the failure was caused by a design flaw. The dealer informed the contact that there was a piece of metal hanging inside the headlamp housing, which interfered with the driver's side headlight while driving. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 17,000.

This vehicle is just two years old and has 38,000 miles. Meticulously maintained from day one. It is equipped with the start/stop feature. On July 8, 2023 when stopping for traffic at a U-turn lane on a heavy traveled highway the engine shut off and the entire vehicle went dead, leaving the car unable to re-start or move. Since there is no fail safe means of taking the vehicle out of gear (automatic transmission) it could not be moved out of harms way. The Hazard flashers also would not work due to the electrical failure. Emergency vehicles arrived and saved us from a rear end collision by blocking the lane of travel. Vehicle has an extended service plan and was towed to the nearest Ford dealer where a system check was performed and revealed that the battery had failed. According to the service adviser this is a common occurrence with the Bronco Sport model and they have anticipated a safety recall which has yet to be issued. The replacement of the battery at my expense corrected the problem. I wish to point out the fact that the failure of the battery in this model vehicle creates a highly dangerous situation which could lead to injuries or death. I can see no reason for the failure of the battery since it gave no indications of being in a low charge state. It merely failed without warning. The vehicle is not equipped with analog gauges so the state of charge is in no way indicated without selecting an onboard computer AP. Again, this vehicle gave no indication of a problem before failing and leaving no means of getting it into neutral so that it could be safely removed from traffic.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and there was a grinding sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the brake pads needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that upon inspecting the vehicle, he noticed that the front driver’s and passenger’s side tires displayed black dust around the tire tread. The contact then stated that the VIN was previously included in NHTSA Campaign Number: 21V922000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer where the front brake pads were replaced and the disc brake rotor however, the failure recurred. The contact then referenced TSB 22-2326. The manufacturer was notified of the failure and the contact was advised to contact the NHTSA Hotline. The failure mileage was approximately 20,000.

The contact owns a 2021 Ford Bronco Sport. The contact stated that upon reversing the vehicle and depressing the brake pedal, there was an abnormal vibration sound coming from the brakes. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the rear brake parts were faulty and needed to be cleaned and replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Second complaint regarding the vehicle - the vehicle is making similar "knocking" sounds reported in the previous complaint which I fear may result in engine failure (again). Submitted report 06/24/2023 regarding previous issues with the engine making knocking sounds and seizing at high RPMs (specifically going uphill at highway speed).

Ford Bronco Sport completely stalled at a traffic intersection nearly causing an accident. All power was off, including lights, doors, and starter. Taking car to dealer on Monday, closed during the weekend.

After coming down an incline in my garage at work I stopped at a red light, took my foot off of the brake to let the brake assist kick in and my auto idle kicked off as well. Within seconds my car shut off and the instrument panel started flickering. I got SEVERAL error messages flashing by quickly including the "Park Brake Malfunction Service Now" error. I tried to turn the car back on and kept hearing a clicking sound followed by all of the lights flashing again. I couldn't shift to any other gear and was stuck at this intersection unable to move the car or get the windows to open or do anything. Opened the hood to check the battery and everything looked clean and tightly connected. Jiggled the terminal and let it shut down completely. Tried starting again and it worked this time. This has happened once in this same spot before. I took it in to the dealership and they are currently "trying to recreate the issue to get the error message." The true safety concern is for this to happen while on the highway or even in the middle of an intersection. It seems to happen out of nowhere and the fact that the car cannot be put in neutral doesn't even allow for moving it to a safer location.

GPS does not work reliably. Will often show the car in a completely different area than where you actually are. Often parking the car, turning the car off and letting it rest for a few minutes prior to restarting with reset the GPS. Is a hazard if you are trying to follow directions when the GPS suddenly stops working.

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

After 2 years, I have still been unable to get an appointment with any Ford dealership to repair the 3 issues that have warranted recalls of my vehicle, my car is almost 3 years old and only has 18,000 miles on it because I do not feel safe driving it due to it not have the necessary repairs. I find it alarming that I can get in for an oil change or any other maintenance issue but not for a safety issue.

While driving on the interstate at 65-70mph, my Bronco Sport lost all acceleration randomly. The engine would rev, but there was no acceleration. I had no indication of errors (no engine light, etc.) Before this happened, I was using the adaptive cruise control. I had to pull over and power cycle the vehicle to fix the issue. This was while traffic was busy with cars flying by me. I have not taken it to a dealership or had it diagnosed yet, but this shouldn't be something that happens anyways. Not only was this scary, it was a huge safety risk as it could have caused a wreck.

The contact owns a 2021 Ford Bronco Sport. The contact stated that the vehicle randomly shut off while coming to a complete stop. The failure had occurred several times while at a stop light, and the vehicle could not be immediately restarted. The vehicle was taken to the local dealer and was repaired under NHTSA Campaign Number: 24V267000 (Electrical System, Power Train) however, the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 54,569.

I was unaware of any previous recalls before I purchased my Bronco Sport used. There is an active recall that has no remedy for the battery. I am actively having issues with my fuel system. It was inspected more than once. Diagnostics returned zero issues 3 times and no warning lights. I insisted further inspection this time which revealed bad purge valve, charcoal canister full of fuel, coolant leak resulting in water pump replacement needed. No warning lights. No codes, active or stored. Due to the absence of codes, they will not replace my fuel injectors per customer satisfaction program 22N18. Was not ever informed that recalls 22S73, 22S21, and 21C31 were either inspected or completed on my vehicle as it was not ever disclosed to me and the Ford website only state "scheduled maintenance" was performed. I still cannot obtain documentation of those previous service records so that I may be informed on what could have led to the current issues I am having with this vehicle. I have 3 kids I drive around and do not feel safe putting them in it anymore due to official documents issued by Ford that state my car could either lose power in the middle of driving it, or catch on fire due to a cracked fuel injector.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while shifted into reverse, the brake pedal was depressed, and the contact heard a loud abnormal sound coming from the brakes. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the brake pads needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the rear brake pad issue was a known issue, but no assistance was provided. The contact was transferred to the NHTSA Hotline. The failure mileage was approximately 10,000.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while the vehicle was being serviced, the mechanic informed the contact that coolant was leaking from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was 36,594.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while approaching a stop light, the vehicle stalled. The contact pushed the vehicle off the roadway. There were no warning lights illuminated. The vehicle was towed to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and referred him to the NHTSA Hotline and another dealer. The failure mileage was approximately 19,000.

3 systems go out suddenly while driving and control becomes unstable. Return to dealer 2 times to have it "recalibrated" and it went back out within 3 days intermittently working and mostly failing. Dealer said it was do to calibration with the camera and 360 technology needing to be re-calibrated. The vehicle has never been in an accident.

When going backwards and applying rear brakes a horn like sound comes from rear brakes. Sounds like a boat or fog horn. Vehicle has been at ford dealer 6 times. TSB fix did not work and gel on brakes did not work. Ford refuses to fix this problem.

I own a 2021 Bronco Sport. As of 04/21/23 at 13,951 my Bronco started experiencing a very loud squeak when put in reverse/braking. Was taken to Ford Dealer 4 times with them replacing caliper pins and bushings and greasing slides. Then additional rear cleanings…After all this I’m still left with same loud noise and it is NOT FIXED! I have been told by technicians that multiple customers are experiencing my same issue and that it is due to faulty brake pads that are NOT covered by warranty!!!???

The contact owns a 2021 Ford Bronco Sport. The contact stated that while reversing and depressing the brake pedal, there was a loud sound like a horn coming from the rear brakes. The vehicle was taken to the local dealer who replaced the brake calipers, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 10,000.

The contact owned a 2021 Ford Bronco Sport. The contact stated that while driving approximately 10 MPH the warning message "System Default, Battery" was displayed. After stopping to inspect under the hood the contact discovered smoke and flames were present coming from inside the engine compartment. The fire department was called to the scene and extinguished the fire. During the incident, the vehicle was destroyed. The vehicle was later towed to the local dealer who informed that the failure was caused by a faulty serpentine motor belt. The manufacturer was notified of the failure. A fire report was taken at the scene. The failure mileage was 142,000.

This morning I was driving to work going approximately 45 mph and the engine in my 2021 Ford Bronco shut off/stalled. Thank GOD there was no one behind me at that time. The dash board lit up and a message appeared saying "put the car in park and restart the engine" There was nothing touched on the car... not the gear shift... nothing to cause the car to shut off. I will contact the Dealership asap but what also concerns me is that fact that I have been trying to get a separate issue resolved regarding a recall. The dealer ship is still trying to get the part to remedy the recall but I dont think the two issues are related.

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Ford Bronco Sport. The contact stated that after she purchased the vehicle, the dealer made her aware of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Koons Ford Lincoln of Annapolis (2540 Riva Rd, Annapolis, MD 21401) were made aware of the issue and confirmed that parts were not yet available. The dealer provided the contact with a loaner vehicle. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

2021 FORD BRONCO SPORT. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-859. THE CONSUMER STATED NO PARTS AND RENTALS ARE AVAILABLE TO HAVE THE RECALL PERFORMED. AND THIS IS THEIR ONLY SOURCE OF TRANSPORTATION.

On 3/25/23, I was driving down a 40m and then completely shut down. The entire engph road. I had been stopped at a stoplight and as soon as I started to drive again, the car started moving forwardine, all power (dashboard lights, display screen, everything). I panicked and went to go turn the caution lights on--they wouldn't work. As people behind me started honking, I tried to roll down my window to motion them on---the window wouldn't roll down. I had no choice but to open my car door, and stick my hand out to start waving people on behind me. Knowing this was a dangerous situation to be stuck in the middle of the road with no way for cars behind me to know I was stalled, I called 911. They transferred me to the local police department and within 10 minutes, an officer got behind me and turned his lights on to notify other cars to slow down and go around. After about 45 minutes of waiting for a tow truck, the police were getting concerned because of the continued safety risk. So they had another officer jump my car. That got it into the parking lot of a CVS, where it immediately died again. When it's dead, it tries to revive itself and periodically, lights will come on and start flickering. You then go to try to turn it on and are unable to. The latter situation has happened to me twice in the past (where it will not turn on, lights flicker, etc). However, in both of those former situations, my car was parked (once at my apartment complex and once at church) so there was not as much of a safety concern .However, for it to completely dead stop in the middle lane of an extremely busy road on a Saturday at 4:30p was extremely concerning. What is more concerning is that this car is <2 years old and should NOT be doing this. The 2 other times Ford has looked at this, they run diagnostic tests and say "everything looks fine to us." As of right now, my car got towed to my Ford dealership and given today is a Sunday, I am awaiting their call on Monday.

Brakes make loud noise went in reverse took the vehicle to dealer for service they replace some bushings but still is making the noise.

On 03/14/2023 at 1300 hrs. I had an appointment with the Ford service department in regards to safety recall 22V859. I arrive at the service station and was informed that the part was not available. One of the employees there told me to come back the next day 03/15/2023 at 1000 hrs. and he gave me his word that the vehicle would be repaired at that time. I arrived on that date and after waiting an hour I was called into the office and told they did not have the part. That same employee told me he would call me by the end of that week and here we are on 03/27/2023 and I have not heard from Ford. This is very irresponsible on Fords behalf.

Contacted Dealer to schedule Recall 22V859. I was informed parts on back order. I can smell raw fuel, at times while driving. Although this recall does not address the core problem (cracked fuel injectors), Ford should have had the parts available for the temporary fix, prior to sending out the letter to customers.

I have a 2021 Bronco Sport Badlands with the 2.0. When taking the vehicle out after it has been sitting overnight or longer, as others have stated, the brakes are extremely sensitive and will groan/make a loud noise when even the slightest pressure is applied. I assumed until now that it has been condensation on the rotors, but seeing as the frequency it occurs has been everytime I get in the vehicle, I did some investigation and found out this is quite a common issue here. No brake performance issues have been noticed, just annoying noise. Adding my experience for documentation purposes.

The contact's wife owns a 2021 Ford Bronco Sport. The contact stated that while his wife was driving at an undisclosed speed, several unknown warning lights illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 9,000.

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 21V922000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 22V8590000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

While traveling up a steep highway grade my car engine started to make violent knocking sounds before seizing and coming to a stop. I was lucky I was able to "man-handle" the vehicle off to the side of the road before anyone could hit me from behind.

The brakes make a loud moaning/squealing noise like a whale every time I brake in reverse. The brake recall did not fix the problem. They still squeal every single time I leave my driveway.

A large crack in the windshield appeared out of nowhere. There was no injury to the windshield, no damage from a rock, etc. I got in my car one day after work and a large crack had appeared. I viewed company footage to see if something damaged my car, and there was nothing found. The crack appeared as a malfunction of defect of the car.

The vehicle was acting weird and not providing power in the way that I would expect it when accelerating. If the vehicle cannot accelerate, I am at risk because I may be merging into traffic and a car could hit me. I tried calling the dealer but they don't have a solution to the problem yet. It is a safety recall but they don't have a way to fix it. There's also a lawsuit that I'm not related to but about this same issue. So I'm concerned this is going to take a long time to be solved. The screen inside the car malfunctioned and turned off but I'm not 100% sure if that's related. Below is the recall that I am referring to Manufacturer Recall Number22S73 NHTSA Recall Number22V859 I'm just hoping to be able to drive a safe car and I'm concerned that this is a danger to me and my passengers and I'm not sure what I can do about it because even the dealership doesn't have a solution.

While driving the vehicle the warning system activated and the entire car shut down. I was stranded in an intersection of a busy street during a heavy traffic period. I was unable to start the vehicle, use my hazards, or put the car in neutral to push it to a safe location.

2nd time in a month this car has shut off completely while in motion. Both times in an intersection. No power to even turn on hazards to let traffic know I was stuck. Finally gets some power and hazards are able to come on but they are faulty and glitch, do not stay consistently on. Ford had no answers for me a month ago and just sent me home.

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 21V922000 (Service Brakes, Hydraulic) however the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving approximately 30 mph and making a left turn, there was an abnormal rattling noise. There were no warning indicator lights illuminated. The vehicle was towed to the local dealer where it was diagnosed the oil was not changed, and that the flex plate behind the engine had locked up. The flex flywheel broke and shattered. The pin broke and locked up the engine. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure was 85,000. The VIN was not available.