2012 Ford Edge Driver Assist & ADAS Problems

The contact's father owns a 2012 Ford Edge. The contact stated that while shifted into reverse(R), the rearview image was frozen, or the screen was blank. The contact stated that the failure was intermittent. The vehicle had been taken to an independent mechanic and was advised that the vehicle needed to be taken to a dealer. The vehicle was taken to a local dealer where it was diagnosed, and it was determined that the rearview camera system needed to be replaced. The vehicle was not yet repaired. The contact researched online and associated the failure with NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 120,000.

The contact owns a 2012 Ford Edge. The contact stated that while the vehicle was parked, the contact stated that the rearview camera became inoperable. The contact stated that the rearview camera image appeared upside down. The vehicle was taken to the dealer, where it was diagnosed and determined that the rearview camera had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 166,000. The VIN was not available.

The contact owns a 2012 Ford Edge. The contact stated while reversing, the back over prevention camera went blank. The contact stated that the “Camera Error – Contact Dealer” message was displayed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 148,227.

The contact owns a 2012 Ford Edge. The contact stated that while attempting to start the vehicle, the contact became aware that the rearview camera displayed a blank screen or an upside-down image. An independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the VIN, the make, or model was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.

While backing up, the camera will often reverse the view or flip upside down. Other times it will suddenly black out. All result a scary and unsafe situation. Especially when reversed and it looks clear on the wrong side!!