2015 Ford Edge Tires & Wheels Problems

the lug nut caps will not come off and no tire store in our area can get them off without charging an arm and a leg. what if we were on the road with a flat tire? my husband is [XXX] and i'm [XXX] . there is no way we'd be able to get the wheel off to change it. what if we had no cell service and a driver who is a criminal stops to "help". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Edge. The contact stated that while driving 40 MPH, the rear passenger's side tire became flat, and the front passenger's side tire lost a significant amount of air pressure. The contact was able to drive to the residence. The vehicle was taken to the dealer, where all four tires were replaced with brand new tires; however, the failure recurred a week later. The vehicle was taken back to the dealer, where the deflated tires were resealed; however, the failure recurred a month later. The vehicle was taken to the dealer, where it was diagnosed and determined that the rims were corroded. The dealer cleaned the corroded rims and resealed the tires; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that the rims and the seal on the rims were defective, causing the tires to deflate. The dealer informed the contact that several other Ford vehicles of the same model were experiencing the rim failure. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and denied assistance due to the age of the vehicle; however, the dealer advised the contact that the failure was a factory defect and was not related to the age of the vehicle. The vehicle was not repaired. The failure mileage was approximately 39,000.

Swollen Wheel Nuts

The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was in for service, the mechanic discovered that the lug nuts were deformed and very difficult to remove from the wheels. The failure was present on the lug nuts on all four wheels. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The failure mileage was 48,000.

My vehicle only has 74K miles and the Ford dealership told me I need to replace all lug nugs because they are swollen and will need to be broken off. This is a $200 cost at the dealership for replacement. If purchased at store it is $60 plus someone to change them out. No way at $74k miles this should happen. I've seen many other posts about the same this with this years model. Also since I have aluminum rims, the lugs are hard to locate anywhere. They must have the "mushroom" offset with long attachment.

I own a 2015 Ford Edge 4 door SEL with 76k miles which I purchased in 2017 as the second owner. The dealership sold me 5 new lug nuts due to swollen original lug nuts. One lug nut cap were damaged during routine removal to replace an 8 yr old failing tire pressure sensor. I was told the lugs were swollen and had to be replaced. This seemed OBSURD. I researched this to find out that the OBSURDITY was that Ford Motor Company had been sued about this and it is a known defect of Ford vehicles. Quietly known. I am submitting this complaint because of the defective lug nuts that are a known issue, and could have been replaced at the dealership from the very first oil change or routine maintenance appointment. These defective parts routinely strand motorists or cause unnecessary excess costs to the owners when the actual fix is far less than $1 for each. when the entire vehicle uses only 20, this is negligence on the part of Ford Motor company. As a consumer on a fixed income, who purchased the bumper to bumper warranty from Ford, the neglected $20 fix of MY vehicle has cost me over $75 so far, and if the dealership (an extension of Ford Motor Company) has their way, they are happy to charge me that for my 3 remaining tires. A total consumer burden of $300 (per the dealership pricing) for a $20 fix by the manufacturer. All becuase the know problem causes a financial burden and not enough consumers have actually had physical or catestrophic accidents,... yet. A RECALL is REQUIRED. If not, there should be a required reimbursement to ALL consumers who are forced to replace the defective parts. The reimbursement should be that the dealerships seek reimbursement, and that the consumers receive the replacements free of charge.

I have had to replace three tire pressure sensors in the past six months. Mileage is about 130,000 and do not understand why the sensors are all failing about the same time. $80 to replace peach sensor.

Lug nuts swelling up dealer says need replacing

10511 standard load, cooper tires. notification from my mechanic that new lug nuts are needed as they are swelling, recommend changing at next tire rotation, $10 each per nut

9/28/2022 after tire rotation, the mechanic notes "Technician noted lug nuts are swelling. Should replace at next tire rotation. $10.00 per nut plus labor" ALL FOUR TIRES

After experiencing a flat tire on an Interstate, we discovereed the Ford-supplied lug wrench could not fit over the lug nuts without the person helping laying across a lane on the interestate and kicking the lug wrench over the lug nut. And, then, disengaging the lug wrench took extreme effort. The person helping me could have been killed by traffic ignoring the position of my car. There is ample reference to the lug nut problem on Google'd Web pages. The lug nuts on our Edge have not been inspected, yet. No warning lamps apply to this problem.

According to Bob Tomes Ford in McKinney, Texas, they are unable to rotate the tires on my vehicle because the lug nuts are swollen and would have to be cut off and replaced to fix. This leaves me with an unsafe vehicle and an inability to change the tire should I have a flat.

Lugnuts have inflated and stripped on the wheel.

Ford dealer told me the lug nuts were a bad two piece design and he has had to replace many of them by drilling out the studs and replacing them. Encouraged proactively replacing the 2 piece lug nuts with a new one piece design for a cost of $128 for 4 tires. Not covered by warranty/extended but this seems ridiculous for a vehicle that's 6 yrs old. I see lots of references on the internet to this issue. Seems like a straightforward bad design and obvious recall issue.

Ford dealer told me the lug nuts were a bad two piece design and he has had to replace many of them by drilling out the studs and replacing them. Encouraged proactively replacing the 2 piece lug nuts with a new one piece design for a cost of $128 for 4 tires. Not covered by warranty/extended but this seems ridiculous for a vehicle that's 6 yrs old. I see lots of references on the internet to this issue. Seems like a straightforward bad design and obvious recall issue.

The factory installed lugs nuts have become swollen and now the lug nut wrench which is provided by Ford does NOT fit the lug nuts! If I tried to change a flat tire I would be unable to do this since the lug nut wrench does NOT fit the lug nuts!!!!

Swollen or warped lug nuts.

Lug nuts were two piece and fell apart after a few years. Unable to remove tire for rotation or flat tire with standard wrench Dealer called lug nuts”swollen “ One piece lug nuts are available and purchased by me.

The contact owns a 2015 Ford Edge. The contact stated while driving at 10 MPH, the vehicle's front driver's side wheel detached from the body which resulted in the contact losing control of the vehicle and crashing it into parked vehicles. No air bags deployed. The contact sustained neck and back pain. A police report was filed. The contact stated no warning lights were illuminated. The vehicle was towed to the insurance lot where it was not diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 87,000.

ACCORDING TO LOCAL DEALERSHIP, A COMMON PROBLEM WITH LUG NUTS SWELLING. DEALER COULDN'T REMOVE WHEELS AND ROTATE TIRES IN ACCORDANCE WITH TIRE MFG. (GOODYEAR) GUIDLINES.