2016 Ford Edge Complaint Log

Manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner: Sep 08,2025 Manufacturer Recall Number 25S89 NHTSA Recall Number 25V572 Recall Status Recall Incomplete, remedy not yet available

My rear camera on my car is not working and a recall was issued in September under NHTSA Recall Number25V572. My car camera is completely broken and Ford has provided no alternative solutions, nor a timeline on when this can be addressed. As this has been a problem for over 6 months, I do not feel that this is a "reasonable time" for repair as designated by your agency. I have asked Ford for alternatives, which they refuse to provide.

This is a follow-up to my previous NHTSA complaint （11689215.）regarding the flexplate failure on my 2016 Ford Edge (VIN: [XXX] ). This is a follow-up to my previous NHTSA complaint regarding the flexplate failure on my 2016 Ford Edge (VIN [XXX] ). Ford opened case XXX but closed it without any resolution, even though my vehicle remains undrivable. A new case CXH-XXX 1 was later created under Customer Satisfaction Program 22N12 for the same defect. My car is still at AutoNation Ford Bellevue (WA); the dealer confirms no repair authorization or contact from Ford Corporate. This defect causes a rattling noise, flexplate cracking, and sudden loss of power while driving—a clear safety hazard. Ford continues to deny repair based on mileage limits in the CSP, although this is a known safety-related defect. I am requesting NHTSA to review Ford’s handling of CSP 22N12 and require Ford to treat this as a full safety recall without mileage restrictions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Edge. The contact stated that the TPMS warning light was illuminated. The vehicle was taken to an independent mechanic, where a front wheel alignment was performed, and the front driver’s side lug nuts were replaced. The contact stated that while driving at 10 MPH, the front driver’s side wheel detached from the vehicle, and the contact lost control of the vehicle. Due to the failure, the vehicle sustained extensive front-end damage, and the vehicle was towed to an independent mechanic. The Insurance Provider sent a Claims Adjuster to assess the damages and declared the vehicle a total loss. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 145,000.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); through the Turo App; however, the part to complete the recall repair was not yet available. The vehicle was taken to the local dealer, but was not diagnosed or repaired. The dealer informed the contact that parts for the recall repair were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle failed to stop immediately. The contact stated that the brake pedal needed to be depressed extremely hard. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

1am filing this complaint regarding my 2016 Ford Edge (VIN: [XXX] ), which has experienced a severe and dangerous failure. Ford has acknowledged a defect in the flexplate at the transmission bellhousing area under Customer Satisfaction Program (CSP) 22N12. This defect causes rattling noises and eventually results in flexplate cracks that can lead to sudden loss of power while driving. My vehicle is currently undrivable due to this defect. I have documentation from February 2025 (A&M Auto Repair, Invoice #[XXX]) showing that a technician identified noise from the rear of the engine/front of the transmission area and suspected flexplate cracks at that time. Despite this, my vehicle never received the CSP repair. Ford is refusing to cover the repair because my vehicle has exceeded the 120,000-mile cutoff for CSP coverage. However, this is not acceptable because: •The defect was documented earlier and existed within the coverage period. •More importantly, this is a serious safety defect that can cause sudden power loss while driving, creating a high risk of accidents. •Ford has incorrectly limited the remedy under a CSP with a mileage cutoff, instead of issuing a proper safety recall without mileage limits. Requested Action: I am requesting NHTSA to investigate and require Ford to: 1.Treat the flexplate defect as a recall, not a CSP. 2.Provide full repair coverage for affected vehicles regardless of mileage. 3.Ensure consumer safety is not compromised by arbitrary mileage cutoffs. In addition, my vehicle has also experienced repeated brake warning lights, which aligns with Ford’s brake hose recall (NHTSA Recall 25V544). The combination of braking issues and flexplate failure creates an extremely unsafe condition. Thank you for your attention to this urgent safety matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On September 1, 2025, at approximately 11:30 PM, I was driving my 2016 Ford Edge (VIN: [XXX] ) Southbound on Red Arrow Highway near [XXX] , returning home from work. Without any warning lights or prior symptoms, the vehicle suddenly lost all ability to provide power, even though the engine continued running. The transmission stopped engaging gears, and the vehicle began making grinding noises while rocking back and forth violently. The posted speed limit on this section of road is 45 MPH, and there were several vehicles traveling behind me. The sudden loss of propulsion created an immediate traffic hazard, forcing me to pull over onto a very narrow shoulder, putting myself and others at risk. After coming to a stop, the vehicle could not shift into drive or reverse and had to be towed. The failure was diagnosed by Pro Transmission in Benton Harbor, MI, which confirmed a complete transmission failure. The odometer reading at the time was approximately 154,000 miles. Ford Motor Company has acknowledged transmission issues in this model and year through a Customer Satisfaction Program, but coverage is limited to vehicles under 10 years old and below a specific mileage threshold. My vehicle qualifies by age but exceeds the mileage limit, even though the transmission failure occurred suddenly and prematurely. This vehicle has also been subject to multiple recalls, including one for engine coolant leaks and two new ones (for the backup camera and brake line leaks). These repeated failures raise broader safety and reliability concerns. The sudden transmission failure at well driving posed a serious safety hazard and nearly caused an accident. I am requesting that NHTSA investigate Ford’s known transmission defect in the 2016 Ford Edge and consider whether the existing Customer Satisfaction Program should be expanded to include higher-mileage vehicles experiencing the same issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I got the recall notice last September 2005 and until now, there's no fix in sight. Ford hasn't contacted us or any notice. It been a while since I'm not confidently using my car due to those recalls. Can this be expedited? It's almost 7 mos without any progress. THIS IS A SAFETY CONCERN!

I was having issues with my car starting. Once I got it started a large cloud of white smoke rolled out of the exhaust. As I drove it the overheat warning came on. I took it in to a shop. I was advised that a coolant intrusion into the engine cylinders, particularly with EcoBoost engines. This issue stems from a design flaw in the open deck engine block, which can lead to misfires, white smoke, and ultimately engine failure1. Ford issued TSB 22-2229 addressing this issue, My car has 116,102 miles on it. Upon doing some research, there have been thousands of the same model of engines that have been reported as having this issue, yet Ford has not recalled the engine. I am now have to shell out over $10,000 to fix an engine that Ford is aware is defective yet not doing anything about it.

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the brake pedal was depressed and almost went to the floorboard. The contact stated that the brake warning light was illuminated. The contact stated that brake fluid was dripping from the rear of the vehicle. Additionally, the contact stated that the parking brake was engaging independently. The contact had received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact had taken the vehicle to a local dealer and was informed that the part was not yet available and that another letter would be sent when the part was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 195,000.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for part availability. The contact stated that while driving approximately 40 MPH and attempting to decelerate while approaching a stop light, the brake pedal went to the floorboard, and the vehicle continued rolling forward. The contact arrived at the driveway at the residence and activated the parking brake to assist in stopping the vehicle. The vehicle was towed to the dealer to be diagnosed, and the contact was informed that the brake hose needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the issue, and a case was opened. The failure mileage was approximately 67,000.

The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner: Aug 25,2025 Manufacturer Recall Number25S87 NHTSA Recall Number25V544 Recall StatusRecall Incomplete, remedy not yet available

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact called a local dealer and was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

There has been safety recall for six months with no updates or fix. The fix is simple but they are not implementing it. It is causing issues for me.

Check engine light came on. A friend of mine said she saw smoke from my rear exhaust. Ran codes came back as a misfire. Spark plugs; the cold idle had become a little rough. I was driving home from work 2 1/2 weeks ago and had to stop because a warning came across my screen about hot coolant or engine in red with exclamation marks.My daughters boyfriend came out where I stopped and changed my thermostat because one of the hoses was hot and one not showing it was stuck closed. I asked him to do my spark plugs at a later date. I took the car to Byerly Ford for a coolant flush because I realized I should have used the same coolant. I asked for spark plugs. They couldn't fit it in that day because I scheduled online. He asked if I could leave it overnight. I couldn't. I was then told it may be this bigger known problem if residue under spark plugs come back. He also asked if I had been topping fluid. I told him no. Last Friday night the bf changed my plugs. Residue under # 3. He asked why my coolant looked brown. He opened the cap and saw the coolant was low but good color and the container was stained. I bought the correct coolant. I called Monday morning to see if I could get it in that day. I was sent to voicemail of who is in charge of Engine work.I left a brief message as was requested. I haven't received a call back. Tuesday night (last night) after opening the cap to checking my coolant level and the level rose a bit; my car wouldn't start. I came across TSB#22-2229 which states safety concerns. This includes my cars year, make, model and engine type. I read of a class action lawsuit and recall, but when I look up my vehicles recalls this problem is not listed. I will be calling Byerly shortly to discuss me having my car towed up there for definitive diagnosis. My 2016 Edge has 90016.5 miles. I got new brake pads very recently as well as my the works oil change (no issues)and tires are newish.I have cared for this car with the expectation of twice the milage.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended, and the stopping distance was extended. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 128,179.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure.

Engine coolant issue, known problem for this model year of ford edge. Total engine failure at less than 60k miles. Engine light would come on and go off. Mild hesitation at start up. Went to leave one day and found vehicle would no longer start. Towed away and diagnosed with complete engine failure and coolant intrusion. Called Ford and was informed that while there was a service bulletin that directly acknowledged that these faulty engines are UNSAFE AS IS, they are not issuing any assistance to anyone who has an affected engine. This engine failure occurred apprx one week after visiting a Ford Dealership where they did routine recall work. We asked about our check engine light and because the light was not on while at ford they could not complete a check of the engine. During the other routine checks they did, they also claimed to have inspected the battery which at the time had terminal covers that were visibly overflowing with corrosion! We were not informed of this issue either. Cost to repair is about 10-14k, the value of the vehicle.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Four Nokian Ones 245/50R20 102V were purchased online from Priority Tires and shipped to Mr. Tire Hammonton NJ on [XXX]. All four tires are separating along the tread block edge on both sides. The tires are being held at Mr. Tire in Hammonton for inspection. Mr. Tire has maintained this vehicle since original purchase 2007 and with severe vibration occurring they determined the cause was tire separation along the outer edges of all four tires. The separation is cracking into the tread block and continuously around the entire circumference of each tire. A blow out is the safety concern and they recommended complete replacement of each tire. My safety and my drivers safety are at stake. I am a [XXX]. This vehicle is my only vehicle to get to my Cardiologist at DeBorah Heart and Lung as well Cardiologist at Jefferson University Hospital as well as the VA in Philadelphia. My concern is driven by Michelin Tires blowing out and recall a few years back. Mr. Tire documents every visit including oil changes, tire installation, tire rotation, 4-wheel rebalancing, 4-wheel alignment. There is, on file, their recommendations and full-service records. The severe vibration began after @30,000 miles and was unsolved due to the defective nature of the tread on all four tires. Several alignments, 4-wheel rebalancing and tire rotation have not resolved and increasing vibration for the past 18 months. Priority tires only looked at pictures denying all requests for in-person inspection. I have also requested Nokian Tyres send a representative for inspection - all denied by Priority Tires. Priority tires supposedly sent the defective warranty claim to Nokian Tyres with a response of "Road Hazzard" was the cause. No response to my request for their definition of "Road Hazzard" and policy procedures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Severe constant moisture condensation build up inside rear light bar and rear side lights. The moisture is inside all clear plastic covers and some of the red inner plastic (which is underneath the clear plastic cover). It is available for inspection. This is causing a safety hazard due to reduced and dim light visibility. The constant moisture causes an increased risk of break lighting shortage, failure of lighting electrical system or the lights shutting off. With the reduced rear lighting visibility and risk possibility of rear lighting failure there is an increased risk of a crash. The dealer, I purchased the vehicle used from, tried taking it apart and drying the moisture but it came right back the next day. The vehicle has been seen at an auto garage. It is unkown if there has been warning lights or signals since I recently purchased it from the dealer who had it one month prior.

The engine needs to be replaced due to coolant intrusion. This issue had no initial warning, and the car suddenly had issues accelerating and when I looked under the hood at home was low on coolant. I refilled it. Next morning an engine light came on for misfire in cylinder #3. I had an engine coil and the spark plugs replaced and it seemed fine for about a week before everything resumed happening again. Was then told the head gasket. My mechanic said to take it to ford for coolant intrusion & that this was a known issue with their engines. I feel this should be a recall, this is not safe. Ford has today confirmed I need a new long block due to coolant intrusion. Not only is this issue unsafe, but it’s very costly to fix. I’ve already spent $400 on this, and now I’m going to have to spend several thousand on a new engine for a car I’ve only owned for 20k miles.

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to Homestead Auto, where it was diagnosed with coolant intrusion into the cylinders. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion into cylinder #3 had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.

Coolant is being leaked into the #2 cylinder causing the car to misfire. Coolant isn't a lubricant and it causes wear in the cylinder. Also causes a misfire like water in your gas. I have a car that 98% of that this type of car works correctly but the broken 2% will cost $8000 due to the block needing replaced. Ford knows that this is an issue that goes back 5 or 6 years, but yet has not made a recall nor gives any program to be fixed.

This is the second time the driver seatbelt has locked itself and won't extend. The fix is to remove the seatbelt and send it in for repair. This seems serious as it forces me to drive without a seatbelt.

The transfer case on my 2016 Ford Edge Titanium AWD cracked and failed at approximately 76,000 miles. For months prior, the vehicle showed warning signs including a strong burning smell inside the cabin, jerky movement while reversing, and rubbing or grinding noises during low-speed turns. I sought help multiple times, but the issue was not diagnosed despite repeated service visits. Eventually, the vehicle was taken to another repair facility where, during a test drive, the transfer case fully cracked while the mechanic was driving. According to the technician, the vehicle began smoking and was no longer safe to operate, and he immediately turned around to avoid further risk. The mechanic explicitly told me he was thankful it happened to him and not to me or my family, as it could have been much worse had it occurred on the road. The damaged part has since been replaced, but I have photographs of the failed transfer case attached to this complaint. Safety Risk: The failure made the vehicle inoperable and unsafe to drive, with serious risk of mechanical seizure or loss of control if it had occurred under different conditions (e.g., on the highway or in traffic). There were no dashboard alerts or warning lights—only progressive, difficult-to-pinpoint symptoms. Problem Prevalence and TSB History: Afterward, I discovered that transfer case failures are a known issue on Ford Edge models, and that the 2016 model year has an unusually high number of Technical Service Bulletins (TSBs) related to powertrain and drivability issues. These include: TSB 18-2057, related to strong cabin odors TSB 18-2255, related to transfer case leaks and driveability problems Given the number of complaints online and the pattern reflected in these TSBs, this points to a broader reliability and safety issue with this component in this model year. Inspection History: The vehicle was evaluated multiple times for these issues and was ultimately diagnosed by a certified repair technician af

The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 22-2133 (Coolant intrusion in Cylinders, White Exhaust Smoke); however, the VIN was not included. The manufacturer was notified of the failure but offered no assistance and closed the case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,163.

The contact owns a 2016 Ford Edge. The contact stated that while driving at a slower speed, the steering wheel became difficult to maneuver. The contact stated that several messages were displayed. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that steering gear needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (STEERING); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 105,985.

While driving through a small town +-500 miles from my home the 2016 Edge lost power with no warning. I barely got to a gas station for help. No fluid leaks, no smoke, no check engine light prior to fail. Was running great until it didn’t run anymore. Police checked on me and noted my back end was sticking out into the street a bit, couldn’t move it. Had it towed, got a hotel room due to how far away from home this happened. All local mechanics were booked 2+ weeks out but this one ran diagnostics sooner and suggested engine replacement. Had it towed to closest Ford dealer for 2nd opinion. They suggested same. I had serious (couldn’t start completely dead several times, no prior warnings) and not so serious (radio, seat, door) electrical problems earlier in ownership where Ford engineer came across state to recalibrate. I don’t have documentation on this but I think it took him like 4 hours at Ford Seelye Kalamazoo but it should be in vehicle history. With these two MAJOR exceptions (and no warnings) my Edge ran great. I feel we took great care of it, has zero rust, just over 81k miles and bought it new just over 8 years ago (as of this writing). Just replaced tires, rims, brakes within this year. Filled my gas tank full just before fail. We were told it would cost $2400 to tow it back home. Called Ford road assist for suggestions and relief and they stated that since it’s over 8 years and 80,000 miles they offer nothing. Bought it new on 6/30/17 and engine failed on 6/18/25 (just under 2 weeks of 8 years) and 1,336 miles over of any responsibility on Ford Motor Company. There should be a Ford customer service case number.

Both rear seat belts are retracted and locked making them inoperable. This has been an issue with this car since 20,000 Miles. The rear right passenger seat belt was the first to fail and was repaired by ford dealership taking over 12 months just to get new part from Ford. Less than 10,000 miles later seat belt failed. Approximately 6,000 miles after the right rear seat belt failed the driver side rear seat belt has failed. Down to only rear center seat belt working.

Head gasket has blown. No reason for it to. Car has just At 100,000 miles.

The contact owns a 2016 Ford Edge. The contact stated that when the vehicle was started, the instrument cluster was black. The contact turned off and restarted the vehicle several times to reset the instrument cluster. The contact stated that the image was low quality and made seeing the speedometer and other gauges difficult. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 25V049000 (Electrical System); however, the VIN or the model vehicle was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000.

Seat belt assembly. Pretensionor stuck in locked position and seat belt will not retract or expand. Yes safety is at risk. Seat belt is no longer usable and hapend when I was not at home. My child was unable to be properly restrained. Inspected by mechanic . The seat belt on the rear driver side is about to fail as well per mechanic. This is a known issue but was not recalled on my vehicle.

The vehicle started shaking and vibrating violently at 70mph on the highway followed by a loud pop. At this time a warning light appeared on the dash. I could barely control the vehicle during this incident and could have lost control at high speed. This endangered the occupants of my car as well as everyone else on the road. I had just taken the vehicle in for service several weeks prior and was told it was in great working condition. I was able to drive the vehicle to a certified Ford dealership who diagnosed the issue as a common problem within this particular Ford engine. He showed me the Technical Service Bulletin (19-2243) that Ford released internally showing they were aware of the problem but never recalled the affected vehicles. The dealership confirmed that the only fix is replacing all cylinder heads or the entire engine.

I bought my 2016 Ford Edge on May 30, 2025. Six weeks later it started with engine light coming on with code P0304, misfire in cylinder 4. Than white smoke from exhaust only at first morning startup. Took to Ford Dealership Mechanic only to be told I needed a new long block in engine due to coolant leak. Price $9000

The rear differential is failing. It has been looked at by an independent mechanic. The car has 85,000 miles on it. I understand certain vin numbers were recalled for this issue.

The contact owns a 2016 Ford Edge. The contact stated while driving 15-55 MPH, the vehicle was jerking abnormally. Additionally, the contact stated that while activating the heater, the heater was intermittently inoperable and was blowing cold air. The check engine warning light was illuminated. The vehicle was taken to Homestead Auto Repair, where it was diagnosed with coolant intrusion in cylinder #3, and the mechanic recommended that the engine long block be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.

Had to replace the Power Take Off Unit (PTU) (internal failure) 1/25/21 Had to replace the Rear Differential Unit (RDU) (internal failure) 5/27/25

While driving, the engine was shaking the car very badly to the point where it was unsafe to drive—the engine light also started flashing. We had it towed to a shop and they discovered a crack in the engine causing coolant to leak into one of the cylinders, causing misfire. Even after refilling the coolant, the engine had this issue. They deemed it an internal engine issue requiring complete replacement.

The contact owns a 2016 Ford Edge. The contact stated that while driving 65 MPH on the interstate with the rear windshield defroster engaged, the vehicle made an abnormal, loud popping sound, and the contact noticed that the rear window had shattered. The contact drove under an underpass, switched lanes, and pulled over safely. There was no warning light illuminated. The contact called the local dealer, who confirmed that the VIN was not included in a recall. The vehicle was inspected by a glass specialist who secured the rear windshield with plastic. The specialist determined that the rear window defroster had been overheating. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 98,009.

The contact owns a 2016 Ford Edge. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where spark plug #1 and the coil pack were replaced; however, the failure recurred. The vehicle was taken back to the mechanic, where the coil pack was replaced; however, the failure persisted. The vehicle was taken to Groat Brothers Auto Supply, where it was diagnosed that there was coolant intrusion in the first cylinder, and the contact was sent pictures of the failure. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that there was no TSB related to the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 113,000.

Check engine light revealed code P0302. This is due to coolant intrusion into cylinder 2 (confirmed by Ford dealership) due to faulty open deck coolant design by Ford. TSB 22-2229 was issued by Ford on 09 June 2022 concerning ecoboost engines exhibiting codes, similar to mine, as a coolant intrusion. The only fix is a long block replacement. My dealership service department diagnosed ($170) and requested financial assistance on my behalf to Ford, but was rejected in totality. This is a Ford design flaw that causes this coolant leak and the only fix is a complete engine replacement. If the engine fails before the manufacturer warranty of 5/60k, then Ford will pick up the tab. If the vehicle is bought used (in my case), and goes past 60k miles, then Ford will recuse themselves from any liability.

The contact owns a 2016 Ford Edge. The contact stated that while reversing, the back-over prevention screen displayed a blank screen. In addition, the back-over-prevention screen was frozen on the blank screen. The contact stated that due to the failure, the contact could not adjust the heating control or any safety features. The contact's husband had medical appointments, and the contact stated that because the outside temperature had changed, it was of huge concern. The contact stated that previously the vehicle was taken to two independent mechanics, and the failure was diagnosed as a failed back-over prevention system. The vehicle was taken to the dealer; however, the contact was informed that because the display screen was blank, the diagnostic test could not be performed. The contact later received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the message "All Wheel Drive Disable” was displayed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the powertrain control unit. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.