2016 Ford Edge Complaint Log

Coolant intrusion into engine

At 83,000 miles the car exhibited a P0301 check engine light for a misfire. Several troubleshooting steps were taken including new spark plugs, swapped ignition coils and then troublehooting shifted to checking for the known coolant intrusion issue. TSB 22-2229 was followed and after pressurizing the coolant system to 21 psi and inserting an endoscope visual confirmation of coolant leaking into the cylinder from the head gasket was discovered. This is a known issue to Ford that they have not acknowledged other than a TSB which advises to replacing replace the long block. We are going this route to the quote of $8,818.15. Due to Ford's change in coolant passage design they have created an engine with known issues that they are failing to warranty.

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light illuminated approximately one week after an oil change. The contact stated that while the vehicle was idling in the driveway, the vehicle started running rough. The vehicle was taken to the dealer where it was determined that coolant was leaking into cylinder #1, and that the engine needed to be replaced. The contact was informed that the failure was related to NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 101,229.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the Adaptive Steering Fault” message was displayed. The vehicle was taken to a dealer. The vehicle was diagnosed; however, the contact was unaware of the result of the diagnostic test. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was made aware of the failure but confirmed that the vehicle was not included in the recall. The failure mileage was approximately 95,100.

The contact owns a 2016 Ford Edge. The contact stated that while driving 40 MPH, there was white smoke coming from the rear of the vehicle, and the coolant temperature warning light was illuminated. The vehicle was steered to the side of the road and turned off for approximately 40 minutes and anti-freeze was added to the vehicle. The vehicle was towed to a mechanic where it was diagnosed with coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 76,050.

No warning lights before or after the problem occurred. Driving about 25mph with traffic heard loud noise like something broke then sounded like plastic was dragging, the engine was a lot louder. I got it off traffic and pulled over. Nothing under the car. No warning or engine lights came on. Dealer told me it was a fly wheel on 6/26 and covered under warranty. Said it would take 2 weeks to repair (July 5). I kept calling for status on my car with no call back from the service manager. I finally had to complain (although I was afraid to since they had my car), and they called on 7/12 said it's not the fly wheel like they thought, they said I need a whole new transmission. They don't know what cause it but maybe something broke inside the transmission caused damage to it. $7600 cost to replace it. Not covered under warranty. We contacted another mechanic who says it's probably the torque something (arm?) that broke. I paid what to me is a lot of money for the car. It also needed a completely new engine at 44k miles which was covered under warranty. For the amount of money I paid for the car it's crazy I have to shell out $7600 more.

The contact owns a 2016 Ford Edge. The contact stated that when the vehicle was shifted into reverse, the back over prevention camera screen was pixelated and the image occasionally froze. Additionally, the contact stated that the instrument cluster, the radio, and hands-free phone connection would disconnect with a blank instrument cluster. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the Accessory Protocol Interface Module (APIM) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 114,000.

Engine is overheating the car is missing real bad. Allpro mechanic evaluate the car and replace the spark plugs. Antifreeze continues to leak into the engine. Mechanic said the engine block needs to be replace.Capstone Law has a class action suit against Ford for this very issue.

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal had to be depressed several times to the floor before the vehicle came to a complete stop. The vehicle was taken to an independent mechanic where it was diagnosed with a brake fluid leak on the passenger's side rear wheel. The contact was informed that the rear brake line needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred several times. Additionally, the vehicle was repaired twice with brake line failure; however, the contact was unable to recall which brake line was repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 169,000.

Head gasket problem, so im told by mechanic that i need new gasket. The antifrezze is mixing with oil, 2016 ford edge is known to have these problems, 51000 miles on car. Called ford and they cannot do anything, out of warrenty. Case # [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's son owns a 2016 Ford Edge. The contact stated that while his son was driving at an undisclosed speed, the steering wheel detached. The vehicle was taken to the dealer where it was diagnosed with a detached steering wheel assembly bolt. The contact was informed that the steering wheel assembly bolt needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided no assistance. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 60,701.

The coolant is leaking into the engine causing misfire, and overheating.

The contact owns a 2016 Ford Edge. The contact stated that when she placed the vehicle into reverse, the rearview camera displayed a distorted image, compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer. However, no cause for the failure was found. The vehicle was not repaired. The contact stated that failure occurred during the hot weather rather than in the cold months. The manufacturer was not informed of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact stated that after an oil change, the check engine warning light illuminated while driving 50 MPH. The vehicle was taken to an independent mechanic where a diagnostic test showed that the Evaporative Emissions System was defective and needed to be replaced. The dealer was notified of the failure and the contact was provided an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 142,000.

My Ford Edge was running rough and white smoke was coming out of the exhaust. Tge engine light came on my dashboard. I took it to MasterTech in Dimondale MI on July 5, 2024 and they said coolant is leaking into the 4th cylinder. He said Ford recommends an engine replacement for the issue. He said Ford knows about this issue with the ecoboost engine. I have 88,000 miles on my car and shouldn't need a new engine. I have not taken it to the dealership because they charge to look at the car. They said they know about the issue but there is not a recall and it would cost $9,000 to fix. I have been informed that it is possible that the car will catch on fire.

The contact owns a 2016 Ford Edge. The contact stated that while driving on the highway at 45 MPH, the vehicle experienced a loss of automotive power, causing the acceleration to be reduced to 25 MPH, while also causing the vehicle to shake aggressively. The vehicle was driven to the residence and then towed to a local dealer where it was diagnosed that the engine had experienced coolant intrusion and that it would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 88,000.

The contact owns a 2016 Ford Edge. The contact stated when the vehicle was started there was a large cloud of white smoke coming from the vehicle. The contact stated that the vehicle was idling and vibrating abnormally. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that coolant had intruded into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 180,000.

I have a 2016 Ford EdgeTitanium with a 2.0 EcoBoost with 63,000 miles on it. In May of 2024 my check engine light came on. Verified coolant intrusion into cylinder 1 causing engine failure. Mileage on the car does not warrant an engine replacement. When Ford was contacted, both the original dealership and manufacturer, they took no fault in the matter. I was told there was a possibility of an engine fire if left as it was. I had to pay $9469.44 for a new engine! Many forums show this same issue happening with the same year/make/model. Ford should be held accountable for a known defect in the block that was not corrected through a recall.

Coolant was leaking into cylinder #1 in the engine. The engine consequently had to be replaced, and a Ford dealer replaced it. Coolant was leaking into the engine because of a design defect in the engine that Ford has known about for a long time. See Ford Technical Service Bulletin 22-2229. The design defect is a safety risk. My vehicle would not pass Pennsylvania’s vehicle safety inspection required annually by Pennsylvania law because of the coolant leaking into the cylinder in the engine due to the design defect. Information about Pennsylvania’s vehicle safety inspections required by Pennsylvania law is at [XXX] . “Pennsylvania requires vehicle safety inspections to ensure that vehicles are maintained for safe operation. Safety Inspections can prevent vehicle failure on the highways and crashes that may result in injuries or death.” Id. Coolant leaking into an engine cylinder(s) could result in engines overheating due to low or no coolant, thereby endangering the safety of passengers, other drivers, and others. Vehicle fires because of engine overheating while the vehicle is parked in a home garage could result in a house fire, thereby endangering the safety and lives of persons in the house and neighbors. Additionally, coolant leaking into an engine cylinder(s) results in excessive smoke/emissions when the vehicle is started, thereby negatively affecting air quality and the safety and health of everyone who breathes the contaminated air. The clouds of smoke produced by coolant burning off when the vehicles are started in a driveway or parking lot could obscure the vision of other drivers or pedestrians or distract them, thereby endangering their safety, the safety of the vehicle occupants, and the safety of others. Ford paid about 20% of the engine replacement cost, and I had to pay the rest, which was $7,037.08 including $400.02 PA sales tax. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that upon starting the vehicle, there was an abnormal amount of smoke coming from the tailpipe. The vehicle was taken to the dealer and diagnosed with a blown. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 74,000. Parts distribution disconnect.

SYMPTOMS IS THE COOLANT DISAPPEARS RAPIDLY AND THE ENGINE OVERHEATS AFTER DRIVING FIVE MILES. ALARMS GO OFF. THE TEMPERATURE GAGE IN THE VEHICLE IS AT ITS MAX. IN STARTING THE VEHICLE, THERE IS WHITE SMOKE. THERE IS CHECK ENGINE LIGHTS. I HAVE LESS THAN 100,000 MILES ON MY VEHICLE. IT IS NOT SAFE TO DRIVE, AND IS NOT DRIVEABLE. I HAD A MECHANIC LOOK AT IT AND FOUND EVIDENCE OF COOLANT INSIDE THE CYLINDER. MY VEHICLE HAS BEEN PARKED FOR 2 YEARS WAITING FOR RESOLUTION. THE INFORMATION I HAVE RECEIVED FROM FORD IS THE ONLY WAY THEY WOULD FIX IT IS IF I HAD A MAINTENANCE AGREEMENT. THE COST ACCORDING TO MY MECHANIC IS TO REPLACE THE LONG BLOCK OR REPLACE THE ENGINE RANGES BETWEEN $4000 AND $10,000.

Known factory defect that Ford refuses to correct. Coolant is leaking into the gasket and causing engine failure. Mechanic said it would cost $6k to fix. Mileage on the car does not warrant an engine replacement at 89K miles. When Ford was contacted, both the original dealership and manufacturer, they took no fault in the matter. Many forums show this same issue happening with the same year/make/model. Ford should be held accountable for a known defect that was not corrected through a recall.

Bad design of the engine. Coolant leaks into cylinders. The manufacturer knows this is a design defect. Reference, TSB 22-2229 from Ford and NHTSA ID: 10214126

The contact owns a 2016 Ford Edge. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that the check engine warning light was flashing intermittently on the instrument panel. The contact became aware of heavy white smoke coming from the exhaust pipes while starting the vehicle. The vehicle was taken to an independent mechanic where a misfire was detected in cylinder #3. The contact stated that the engine was replaced. The dealer and the manufacturer were notified of the failure and stated that there were no recalls on the VIN related to the failure. The failure mileage was 70,528.

The contact owns a 2016 Ford Edge. The contact stated that while attempting to sort groceries in the trunk of the vehicle, the tailgate suddenly fell, struck her back, and pushed her forward while the tailgate kept closing. After several attempts, the contact’s caregiver was able to stop the tailgate from lowering and crushing her. As a result, the contact sustained injuries on her left arm and in the back, near the ribs. Medical attention was not sought. The local dealer was notified of the failure; however, no assistance was provided. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 179,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle started jerking and then stalled. The contact stated that the engine and coolant temperature warning lights were illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to the dealer. The vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 139,000.

While traveling on highway, 2016 Ford Edge transmission went out of gear. It did not respond when pushing on the acceleration pedal. Thus, my passengers and I were in danger of collision. No indicator lights appeared warning of the transmission failure. The local Ford dealership performed an inspection and confirmed the transmission had failed. Ford Motor Co. has published a Technical Service Bulletin addressing this transmission issue on my specific vehicle but there is no associated recall such that others will not be endangered.

The contact owns a 2016 Ford Edge. The contact stated while driving 65 MPH, the contact noticed white smoke coming from the tailpipe. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the dealer where it was diagnosed that coolant had intruded into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 94,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 70,000.

Engine block is cracked in which it is leaking antifreeze into the cylinders had a technician to look at the engine

The contact owns a 2016 Ford Edge. The contact's daughter opened the partition for the panoramic sunroof and discovered that the rear stationary panel of the panoramic roof had developed several, spider web cracks along the edge of the glass. The vehicle was taken to a dealer and the contact was informed that the vehicle was out of warranty and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 71,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at approximately 40 MPH, the engine overheated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that there was coolant in the cylinder, which caused the head gasket to blow and that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline for assistance. The approximate failure mileage was 83,000.

Issues started with check engine light with PO302 Cylinder Misfire code and rough engine starts. After having it looked at and doing a tune up, a week later there was no heat, the coolant warning light went on and temperature gauge was fluctuating while on the highway and had to pull off. Diagnosis by independent service center was the coolant leaking into the cylinder due to defective engine block casting. Researched Technical Service Bulletin 19-2208 and found this to be a common flaw. The fix is a new engine to cost more than $5,000. Vehicle has 80,000 miles. Ford offering no help due to it being out of warranty with no extended warranty.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the transmission failed to function as intended. In addition, the contact stated that the gear shifter seized. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed with a failed shifter cable bushing. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The repair was performed under recall NHTSA Campaign Number: 22V413000 (Power Train); however, the failure reoccurred. The contact stated that while driving at an undisclosed speed, the transmission seized. The contact's service dog and the contact's disabled brother were stranded in the heat while waiting for the tow truck. The vehicle was repaired under warranty for the recall, but the failure reoccurred. The contact stated that while driving at an undisclosed speed, the transmission seized. The vehicle was towed back to the dealer, where it was diagnosed with a failed shifter cable bushing. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The repair was not covered under warranty. The contact paid out of pocket for the repair. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

Three weeks ago my engine light came on. Took it in to Ford Services in Woodland Hills, California where they found a that there was a coolant intrusion in the engine. They proceeded to explain that this is a known issue with the type of engine due to a manufacturer defect. They were able to see that indeed this was the issue with my vehicle. But my VIN was not under the recall that is in place for other vehicles with the same engine defect. I called Ford and they said they could do nothing about it. They directed me here to make a complaint.

Getting a code of misfire on cylinder one and it’s got antifreeze on top of the cylinders blowing white steam out of the tail pipes

Check engine came on for cylinder 1 misfire. Replaced all spark plugs and ignition coils. Check engine came on again for same problem. Was diagnosed with internal engine problem by independent mechanic. Took to Ford dealer which confirmed coolant intrusion in cylinder 1. They are saying it’s a design defect and it needs a new engine block, but will not cover any of the cost.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 67,982.

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the RPMs were fluctuating, and the engine was misfiring. Additionally, the contact stated while driving approximately 45-50 MPH, the check engine warning light illuminated. The contact stated that the failure was intermittent. The vehicle was taken to an independent mechanic, where it was diagnosed that the head gasket was blown, there was coolant intrusion in cylinder #1, and the engine was misfiring. The mechanic determined that the head gasket needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.

Sunroof is cracked, concerned about it flying out and hitting another car.

The contact owns a 2014 Ford Edge. The contact stated that stated that upon starting the vehicle, the engine shuddered with heavy white smoke coming from the exhaust pipe. Additionally, the check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic where an ODB scanner retrieved information of a misfire in cylinder #4. The vehicle was then taken to a dealer where it was discovered that coolant had leaked into cylinder #4. The dealer determined that the engine long block needed to be replaced and diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was 84,000.

Back left break line suddenly ruptured causing immediate inability to use breaks. I was parked and went to apply the breaks before putting the vehicle into drive when I noticed the break pedal went to the floor. I slowly moved the vehicle to a parking place and the brake fluid light came on and I was hardly able to stop. There is a recall for the front break lines but not the back lines.

The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was parked, there was white smoke coming from the exhaust. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the head gasket on cylinder #3 needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 107,302.

I was driving on the highway and the steering wheel light with exclamation point came on along with flashing adaptive steering menu, traction control menu and up hill assistance menu came on the dash repeatedly, as I kept driving the steering got worse and I almost had an accident. I had no choice to get off at the next exit and was able to pull into a gas station at the end of the exit. I tried to google from my phone the warnings and saw there was over 86 complaints on the same issue. I turned off the car and waited for about 10 minutes before starting it again hpeing that maybe it would reset itself. When I started my car again, I had no steering. I was forced to be towed over an hour away and over $3500 to fix it

Ford TSB 22-2229 -- Coolant intrusion into the cylinder, requiring replacement of the long block engine assembly. The vehicle has only 49,872 miles.

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine was misfiring, and the vehicle was jerking significantly while accelerating. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer determined that the engine block needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that it was a known failure; however, the vehicle was not covered under an unknown Ford Campaign Number. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.

The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the engine temperature became elevated. The vehicle was taken to the local service center who diagnosed a misfire in cylinder #3. The spark plugs, coil pack, and the boot for cylinder #3 were replaced; however, the failure reoccurred. The contact was later informed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 64,000.

Steering losses power while driving. 2/24/24 Ford replaced steering gear, same problem reoccured 300 miles later on 3/14/24 If this had of happen while on the freeway it would of resulted in a horrific accident. Steering loss is a very serious problem.

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that an unknown emission part had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 100,000.

In September of 2022, my flex plate on my 2016 Ford Edge Titanium broke. This is a major component of the engine and $2,000+ fix. I was told by the mechanic that other Ford Edge’s were experiencing this, it was not a recall. Well, about a year and half later the flex plate broke AGAIN. This time with me driving down the road. The car completely stopped. I’ve never been more afraid in my life of getting hit. Long story short, after bringing my car in AGAIN for this issue, I was told by the mechanic that though they can replace the flex plate free of charge because it was under warranty, it damaged other components in the engine to the point where it’s inevitable that my ford will be undrivable soon. They also told me that there was a recall out for this issue so that I can be reimbursed for the previous work. So many others have experienced this. I called the Ford dealership to confirm the recall. However, they told me that it wasn’t a recall but a “Customer Service Satisfaction” program. Meaning it’s not officially a recall but enough people have experienced it that they were reimbursing some drivers. This “program” had an expiration date of 3-31-23. I had my car serviced the first time prior to this date but had no idea about this “program”. I received no notification. After my flex plate was fixed for the second time now, I submitted my receipts for reimbursement for the service I paid for the flex plate in 2022. I was denied because I was out of the time frame where they were giving refunds. Along with this my Ford continued to get worse because of engine damage to the point where I couldn’t safely drive it anymore. I was forced to get an another vehicle and because of the condition it was in with the engine sound and damage, I got very little for it. I actually had to rollover thousands of the remaining loan balance to my new car loan. This absolutely needs to be a RECALL. I am so upset, confused and financially drained from all of this. The least that can be do