2016 Ford Edge Complaint Log

Rear window suddenly shattered while driving . No other vehicles around . Entire windshield shattered and pieces are now falling into back hatch area . There were no passengers with me at the time . This renders the car not safe to drive . I was pulling into my driveway but had I been out on the highway (In January) this would soon become an issue of exposure to below freezing temperatures. Ford claims they have never heard of this when I’m finding other reports of this happening online . Dealership is saying it’s replaced at all my cost also ? Seems like a manufacturing fault ? There is a FSA # [XXX] that Canadian owners have listed. My car originally was sold in North Dakota. Currently I’m in Nebraska . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

coolant leaked onto the cylinders of the engine causing engine failure. This has been confirmed from Ken Stoepel Ford service center and is a known issue. Vehicle check engine light came on and at the same time the vehicle started running rough which is when I took it to the dealership to be diagnosed. It’s a safety concern because this can cause overheating and a fire. On top of that the known defect has ruined my engine. This has been an ongoing issue for the ecoboost engine for many people but has yet to be recalled. Vehicle has not been driven since being diagnosed.

As identified by my VIN number, I have a 2016 Ecoboost Ford Edge. Since 2022 I've been dealing with a failing engine from constant leaking of coolant fluids into the internals of the engine. This leaking of coolant is causing excessive white smoke to push out of my vehicles exhaust system. I'm constantly putting additional coolant into the reserva. I've been periodically stranded stranded on the side of the roadway from the engine overheating. Until I discovered that there is a known issue with this vehicle, I have spend hundreds of dollar on repairs based on the check engine light codes. Then on Jun 17th, 2024 I took my vehicle to a Ford service center and after paying over three hundred dollars for an diagnostics test I was told I need a new engine.

The contact owns a 2016 Ford Edge. The contact stated that when he would place the vehicle into reverse, the backup camera would malfunction and either show a distorted image or a black screen. The contact stated no warning light was illuminated. Additionally, the contact stated that when the backup camera would malfunction the radio display would also be blank showing no selections. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 74,100.

The vehicle had repeated failures of the electrical steering system. While driving, the failure occurred making it nearly impossible to steer. On certain occasions, the car stalled. If turned off, the error might clear, work for some time, then fail again. One morning, it came up with the failure codes before starting (16 degrees) even after working the night before. Then work later in afternoon after temperature had warmed up.

Overheat/Power loss indication on 2016 Ford Edge with Ecoboost 2.0 resulting coolant leakage into #2 cylinder verified by dealer (failure per TSB [XXX]). Prior TSBs [XXX] have been issued for same problem, but Ford did not assign our VIN to those bulletins. Problem should have been identified when vehicle was under warranty if TSB application were complete. We had P302 code (cylinder 2 misfire), so plugs/coils were replaced. 3 days later ([XXX]) we were traveling home from dinner (approx. 35 MPH, about 3 miles from home) and got a "Overheat" indicator with an indicator stating something similar to "Engine Loss of Power" light. Parked car at home, topped off coolant the next morning and had white smoke from the exhaust upon start-up. Vehicle towed to Ford dealer (01/09/24)...vehicle had not been driven, awaiting dealer availability for diagnosis. Relevant Ford dealer notes on Repair Order are as follows: "PRESSURIZE COOLING SYSTEM AND LEFT OVERNIGHT, FOUND IN A.M. LOSS OF MOST OF PRESSURE. CHECK HISTORY FAULT CODES, FOUND P0302, P0217. REMOVE CYL 2 SPARKPLUG AND CHECK WITH BORESCOPE. FOUND EVIDENCE OF MINOR COOLANT INTRUSION, CLEAN PISTON AND SHINY SLIGHTLY WET. FAILED ENGINE TSB [XXX]. NEED REPLACE LONG BLOCK." There are multiple reports of engine fires and other issues resulting from this condition [XXX] ). This is my mother-in-law's vehicle and I'm advocating for her. I contacted Ford Customer Care, said that they couldn't do anything to help due to family not meeting standards for incentives...in other words since my mother-in-law doesn't buy cars annually, they won't help even though she has been a loyal ford customer. They referred me to NHTSA to request that the VIN be added to the TSB, then they may cover repairs. Contacted NHTSA who confirms that is solely Ford's decision. They stated that Ford routinely misstates NHTSA's role in this process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, there was black smoke coming out of the exhaust pipes. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the engine had been replaced twice within two years, and it was the third time the vehicle experienced engine failure. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was unknown.

The contacts own a 2016 Ford Edge. The contact stated that while reversing out of the garage, the contact attempted to turn the steering wheel, but the steering wheel failed to turn. The check engine warning light illuminated and stated that the "Hill Start Assist Not Available”, Steering Assist Fault Service Required, Service Advance-trac" message was displayed. The vehicle was towed to the Auto Service Center and was not repaired due to parts not being available. The vehicle was not included in NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 133,000.

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, there was a significant amount of white smoke coming out of the exhaust pipe. The vehicle was towed to the dealer, where it was diagnosed and determined that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Manufacturer Communication Number: 19-2346. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 20,300.

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the vehicle was running rough with white smoke coming from the exhaust system. The contact stated that the check engine warning light was illuminated. The vehicle was driven to an Auto Parts store and diagnosed using a handheld scanner and it was determined that there was a coolant leak into cylinder #2. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact researched online related the failure to Technical Service Bulletin Number: 19-2346 Coolant Intrusion into Cylinders (Engine and Engine Cooling). The failure mileage was approximately 84,000.

Coolant is leaking into the engine cylinders and burning through coolant rapidly. The exact issue that is referenced in recall 20V469000. My vehicle is currently not eligible for this recall, based on a VIN search on Ford.com and from speaking to a Ford customer service rep. It's my understanding that this problem can lead to engine failure or fire which is a significant risk to me and my family. No warning lamps or messages came on at any point. I only realized that the coolant tank was completely empty once I noticed that my heater was blowing cold air and did some internet research. My local Ford Dealer (DeNooyer Ford, Vicksburg, MI) has inspected and diagnosed, confirming that this is indeed the problem and that the vehicle requires a long block engine replacement. The quote for replacement starts at $8,000. If further inspection is needed from NHTSA, the vehicle will be available until I am able to replace the engine or sell.

The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the brake pedal depressed to the floorboard, and the vehicle failed to stop as intended. The contact pumped the brake pedal before the vehicle came to a stop. The low brake fluid warning light was illuminated. The vehicle was taken to the dealer, who determined that the front passenger’s side brake hose was leaking brake fluid. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 86,000.

The contact owns a 2016 Ford Edge. The contact stated that the Evaporative Emission Control (EVAP) system was previously replaced. The contact stated that a month later, the check engine warning light illuminated. The contact stated while driving at various speeds, the vehicle was shuddering abnormally. The contact stated that the failure also occurred while coming to a complete stop. Additionally, there was white smoke coming out of the exhaust pipe. The contact stated that the check engine warning light had been illuminating intermittently. The contact's father and husband reset the check engine warning light several times, performed several inspections and tests, and replaced the fuel filters and air filters; however, the failure persisted. A certified Ford independent mechanic inspected the vehicle and determined that there was coolant intrusion in cylinder #2. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The failure mileage was unknown.

Blown head gasket due to a engine defect in the 2015-2018 ford edges which can and has cause a car fire as coolant can enter cylinders and ignite, for has corrected this problem in newer models but has not informed or corrected this problems in these years

Ford Edge coolant leak causing engine failure

The contact's sister owns a 2016 Ford Edge. The contact stated while her sister was driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #3. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,000.

I went to have tires rotated and an alignment done to the 2016 Edge. The mechanic came in and told me we had a problem with the lug nuts have enlarged and they could not get them off and when they would get them off they would be damaged and not be able to put the back on the car. They had to force the tool on the lug nuts to get them off. Some of them the caps were loose when they got them off too. I had to spend 68.00 to get new lugs so i could get out of the place. They showed me and they were severely out of shape and were not safe. I am a widow who takes car of father and if we would have had problems on the road i would not of been able to change the tire. Something needs to be done about this. I checked the ford website and see manny people have complained over the same issue. So let me know what you plan to do about this dangerous issue!

My 2016 Ford Edge equipped with a 2.0L EcoBoost engine had coolant leak into the engine cylinders and my check engine light came on. Upon contacting Ford, they said it happens and I should be fine to take a 1,046-mile road trip to Colorado and back home. I then had my hometown mechanic look at the problem and he said I had a P0304 problem and that I need to stop driving the car immediately. He printed off the Technical Service Bulletin dated 06/26/2019. He said if I drove it, it would overheat and potentially catch fire. I immediately drove it to the Ford dealership I purchased this car from and after checking they said I needed a new engine, and I would pay approximately $4,700.00 right before the holidays. I rented a car for my trip and when I returned, I called the dealership on 11/14/23 and told them to put the new engine in as I can't afford this expense or another vehicle. The bill amounted to $5,955.80 and the difference the dealership said they would bill to Ford, and they would get reimbursed, but I had to pay $4,700.00. This was not on my radar, budget or understanding as the defect was known since 2019 and I had this car in to my Ford dealership for maintenance many times after this and not one word was mentioned about this faulty engine design. I am single mother with no child support. Shame on Ford!

My 2016 Ford Edge with 86k miles encountered a well-known EcoBoost engine problem (TSB 22-2229) where there was coolant intrusion into the cylinder causing a rough start and codes P0302 (cylinder #2 misfire) and P1316 (misfire in first 1000 RPM). My understanding is that this problem can potentially lead to an engine fire. The dealership I bought the Edge from replaced the engine block at my expense, not because the block itself was damaged, but because the newer block doesn't cause the head gasket failure or leakage between the coolant system and the cylinders. I requested a buyback from Ford but it was denied with no explanation given other than the list of general criteria for denial. It would appear based on those general criteria that it was probably denied because the vehicle is out of warranty, I encountered problem after warranty expiration/18k miles, and only one repair job (replacing the engine) appears to have repaired it. But it is clearly a defective engine - only question is how long Ford has known about it. I requested just a refund of the repair cost (engine replacement), but that was also denied. Ford customer care said they would give me an extended warranty as a "goodwill gesture" but this does not cover the sunk cost of the engine replacement and they could not promise me it would cover this same problem if it occurred again.

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The contact drove to the residence. The vehicle was taken to the dealer the following day to be diagnosed. The dealer diagnosed that there was coolant intrusion in the cylinders, and that cylinder #1 was misfiring. The dealer determined that the engine long block needed to be replaced. The dealer sent a diagnostic report to the warranty company; however, the warranty company declined to cover the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at 40 MPH, the coolant low warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that cylinder #3 was misfiring. Additionally, coolant was leaking from the vehicle. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 90,000.

ALL Ford Edge vehicles that have the 2.0L engine where the probability of coolant leaking into the cylinders destroying engine and transmission because of the block design should be recalled. Every day I stress over when mine will suddenly leave me stranded or cause an accident or leave me with a major repair bill regardless of how well I do maintenance! My car jerks between 2nd and 3rd or between 20 to 30 mph, and then smooths out which is making me fear that the torque converter is going out! I’m not the ONLY one living in fear of being a victim of Ford’s bad block design that is costing consumers thousands of dollars to repair or replace!

The contact owns a 2016 Ford Edge. The contact stated while driving at 60 MPH, the steering wheel became firm. Additionally, the temperature gauge was rising. The contact pulled to the side of the road and waited for the vehicle to cool down before taking the vehicle to an independent mechanic to be diagnosed. No warning light was illuminated. The contact was informed that the failure was due to coolant intrusion into the engine. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 108,000.

I had my vehicle serviced (oil change, tire rotation, fluid levels topped off) before we took a trip to Florida from Massachusetts. On the way home from the trip we experienced no heat in our vehicle so we had the vehicle checked out thinking maybe the thermostat needed replacing. Instead the repair shop found the coolant level down by over 1 gallon. They performed a pressure check for leaks and found none. They informed me that there was a for the 2016 Ford Edge. We found an article on line that stated TSB [XXX] superseded TSB [XXX]. I then went to my Ford Dealer to explain the issue that we experienced the issues associated with that TSB and they informed me that my vehicle had no recalls. Ford informed me that it depended on build dates which seems odd when the issue covers several years of this make and model how can it come down to a single date. We got no warning lights lights just the white smoke from the exhaust as well as the loss of a lot of coolant. Looking for direction on how to proceed, I feel this should be covered by Ford because of the numerous issues reported as well as low mileage for the 7 year old vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Edge. The contact stated that while driving at 60 MPH, the vehicle ahead abruptly stopped, and the contact was unable to slow the vehicle in time. As a result, the contact's vehicle rear-ended the vehicle ahead. The air bags did not deploy. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V123000 (Air Bags), but the VIN was not included. A police report was filed, but no injuries were reported. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 115,000.

The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, the vehicle vibrated and hesitated with an engine misfire. The check engine warning light was illuminated. The contact took the vehicle to the dealer who stated that a misfire had occurred in cylinder #3. Due to the design of the engine, the contact was informed that the engine needed to be replaced. The engine was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 105,726.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment and the sound was persistent. The contact stated that the sound was like a foghorn. The contact stated that an unknown warning light and the check engine warning light illuminated but later went disappeared. The vehicle lost motive power. The vehicle was taken to an independent mechanic where it was diagnosed with a failed purge system and the solenoid system. The contact was informed that the purge system and the solenoid system needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 65,000.

Vehicle is suffering from the known Ford 2.0 EcoBoost Engineering defect "coolant intrusion". Vehicle has 76K miles and because it is out of warranty period, requires a total engine replacement at the cost of over $8000. At this time Ford Customer Care is not willing to offer Customer Satisfaction programs to assist or recall (even though they did recall the 1.5 EcoBoost). Ford has lost a loyal customer as I no longer can justify brand loyalty (father and grandfather both worked for Ford) because of lack of confidence in their Engineering and Quality.

My vehicle began to have a very low idle when first starting it. Within a week or so the check engine light came on. The day after the light came on, my vehicle almost didn't start up and so I took it to the dealership. I was told that my engine was no longer good due to coolant intrusion into the cylinder and that my car needed a new engine at less than 70,000 miles. My vehicle has been serviced and maintained by Ford since it was new. Ford agreed to pay for 40% of the total cost ($7,615).

Ever since I purchased my Ford Edge the backup camera flashes off and on while I'm trying to back up and reverse. It does it every single time I try to reverse it either does not show me backing up or will show me backing up in the camera for a second and then flashes off back to the radio or flashes back to nothing. I see that they are recalls regarding the backup camera on newer vehicles. My vehicle is a 2016 Ford Edge and has been messing up for years. Why does the recall not involve the older models?

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the contact noticed that the brake pedal was extremely spongy. The contact stated that several unknown warning lights were illuminated. The contact stated that because of the failure, the contact had to drive the vehicle below the speed limit. The contact stated that the brake fluid reservoir was continuously refilled; however, there was no evidence of a brake fluid leak. The contact stated that the brake fluid may be leaking into the engine. In addition, the contact stated that the dealer was made aware of the failure several times; however, the contact was informed that the parts were not yet available. The contact stated that for two years, the dealer informed the contact that the parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) and 22V413000 (Power Train). The manufacturer was made aware of the failure but did not assist. The failure mileage was unknown.

Brakes failed and car rolled forward while stopped at a traffic light because of right rear brake line failure. This is the THIRD brake line failure on this vehicle. The first two were left and right front hoses, which ended up being subject of a recall, but only after I had mine fail and repaired. To this date, Ford has refused to reimburse me for those repairs.

Coolant intrusion into engine causing sudden loss of power and overheating. Almost caused an accident, required tow services. Confirmed that this is a known manufacturer issue with the Ford ecoboost, but no remedy but to pay out of pocket for another potentially faulty engine.

The contact owns a 2016 Ford Edge. The contact stated that while making a left turn, the steering wheel did not function properly. The contact noticed that he had to over-rotate the steering wheel for the vehicle to turn as needed. The adaptive steering fault warning light was illuminated. The vehicle was taken to a dealer. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 54,661.

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to rumble and vibrate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into the engine had damaged the short block, and the short block needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnostic results. The vehicle was not repaired. After investigating the failure, the contact related it to TSB: 22-2229. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.

Automobile overheats due to the loss of antifreeze coolant into the engine piston cylinder. This is a known 2016 Ecoboost engine problem where a crack develops in the engine block and the coolant leaks/intrudes into the piston cylinder. Sudden loss of power at any speeds when the engine overheats. Repair for this problem requires an engine replacement with a newer, redesigned version of the engine block.

The contact owns a 2016 Ford Edge. The contact stated while driving at various speeds, the vehicle experienced severe shaking and vibration. The contact indicated that all four tires were replaced on several occasions, but the failure persisted. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 88,000.

The contact owns a 2016 Ford Edge. The contact stated while driving at various speeds, her husband noticed that the brake pedal felt spongy. The brake pedal also extended to the floorboard whenever it was depressed. The vehicle was later taken to an independent mechanic who determined that the rear passenger’s side brake fluid line had ruptured causing brake fluid to leak from the vehicle. The independent mechanic performed a temporary fix to the brake line and the contact was advised to call the local dealer for assistance. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 49,000.

Head gasket failed leading to coolant leaking into the head causing over heating and cracking the head.engine had to be replaced

Rattling noise under hood with vibration that occurs when starting vehicle. Check engine light on. Dealership states "this is a know Coolant intrusion issue in 2.0L Ecoboost engines and the whole engine needs to be replaced." Was told I could still drive it even though "it will drive rough." Articles regarding this issue state further engine damage can occur if driven and in severe cases fire. This is a safety issue caused by faulty manufacturing and should be resolved.

The contact owns a 2016 Ford Edge. The contact stated while driving at various speeds, the vehicle lost motive power and would not properly accelerate. Additionally, there was white smoke coming from the exhaust system with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that cylinder #3 was faulty, and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but not assistance was provided. The failure mileage was 108,000.

The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was at the dealer for an oil change, the contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 65,281.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to shift into drive(D), the transmission failed to respond as needed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.

The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was idling at a stop, the contact heard a rattling sound coming from under the hood. Additionally, the contact stated that while shifting gear, there was a delay while shifting into the intended gear. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the flex plate had cracked, and the torque converter failed and needed to be replaced. Initially, the contact stated that the vehicle was previously taken to the dealer after receiving notification of Customer Satisfaction Program: 22N12. The contact was informed by the dealer that he was responsible for the repair cost. The contact stated that he was then informed by the dealer that previously there was no replacement or repair that was needed at the time. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that due to the mileage; the cost would be out of pocket. The manufacturer confirmed that the mileage was 1,000 miles over the warranty. The failure mileage was approximately 121,000.

The issue is with the 2.0 Eco Boast Engine on a 2016 Ford Edge with 50,000 miles on it. White smoke was coming from both tailpipes. Engine light come on and then a warning light came on that car was switching to low power mode to prevent overheating. This happened while driving to doctor. I was able to make it home safely and immediately called the dealer and slowly drove the car to dealer. They informed me that I needed a new engine and coolant was leaking into the engine, causing this issue. The car has been at dealer for over a week while waiting for a new engine and parts. We are repairing the engine. Invoice for this work won't be available until next week but cost is around $8,000.00. No help from Ford per several telephone conversations with them. Dealer did contact Ford on our behalf and Ford is offering no assistance. After doing research on line regarding this issue, I discovered that this is a very common problem with this engine and Ford knew about the issue and continued to put these engines into cars. Some cars have even caught fire due to this engine issue. There is a class action lawsuit pending in CA for this very same reason.

I have the flex plate issue where it is cracked - and Ford will not fix the recall for free. I brought the car in prior to this issue and was told it was not cracked and now months later (and the recall time is gone) it is a cracked flex plate. Now I have to pay 4K to fix it, because I didn't make the timeline for the recall.

Our Ford Edge is leaking coolant into the engine. We have been told by the dealership that it will require an entirely new engine for $8,000. This vehicle only has 72,000 miles on it. We have done internet searches and found that many, many Ford Edge owners have experienced the same problem. Ford needs to be held to account, issue a recall, and reimburse owners who have suffered financial hardship due to an obvious design flaw.

[XXX] #:~:text [XXX] i just had to pay out of pocket $8,500.00 to replace the engine for a known issue with their eco boost 2.0 engine. Ford is aware of this and has been for many years yet no recall despite the safety issues and out of pocket expense to owners of the Edge, Escape, and other Eco Boost engine models. Spoke with Ford Customer Relations and was told nothing can be done. How are there two class action lawsuits in place, yet no recall to have these known defective engines replaced? Ford has been aware of the engineering and manufacturing flaws yet continues to sell these models in a fraudulent manner. Risk of fire, car stopping in traffic are just several catastrophic outcomes, not to mention having to replace the engine at owners expense as soon as the 3/36 warranty passes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle as shaking and vibrating abnormally with the check engine warning light flashing on and off. The contact stated that there was swishing liquid sound coming from the dashboard. Additionally, the engine was overheating. The vehicle was taken to the local dealer who diagnosed that the engine had experienced a misfire and coolant was present inside cylinder #2 and #3. The contact was informed that the engine was faulty and needed to be replaced. The failure was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 103,000.

Sunroof has spiderweb cracks after purchase.