2017 Ford Edge Complaint Log

The contact owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The contact's daughter was able to reach her destination, but afterwards, the vehicle failed to start. The vehicle was towed to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, requiring a replacement of the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-229 The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.

Fuel filler neck housing leaking causing an EVAP control system issue.

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The contact stated that the vehicle had experienced rough starts and rough idling. The vehicle was taken to the local dealer who diagnosed that the engine had failed due to coolant leaking into the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 64,179.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinders #2 and #3 and a failed engine assembly. The contact was informed that the engine assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,963.

My 2017 Ford Edge sport is having the same known adaptive steering issues that were covered on the previous two year models. I’ve received the warning light twice now that the adaptive steering system is initializing and I have to turn the car off or Manually select the ok option to acknowledge the msg. Nothing else happened or was obviously noticeable with the first time the light came on. Couple weeks later I had parked at a gas station 5 min from my house was out of my car less than couple min back in my car there’s no lights on to warn me of Anything when I start my car but once I pulled out into the road my steering wheel was at an obvious left turn position in order to be able to drive the car forward. I was less Than .69 miles from my house once on the road I made three total left hand turns to get to my home. And home the left last left hand turn into my driveway the steering wheel did something awkward and somehow corrected it’s self while pulling into my driveway and I parked then before turning off the car it started flashing again now this was the second time total I saw adaptive cruise initializing. Ive not gotten any other warning Info at all and the car hasn’t said or displayed any service due or required on anything just initializing and that’s it. I turned the car off and it’s been two days and hasn’t repeated anything. Yet. But the characteristics of my issue are an exact description of same car same model recall but not showing recalled for 2017 that. Can find. Could my car have been built in 2016 and in that been actually affected by the recall but somehow not included as one of the cars given model year Indicator?

Coolant in engine. Purchased used, put 3500 miles on car. Now 110208. Sitting at ford dealer, waiting for response from dealer who sold it to us with known issues. Took car in because heater was not working. There were not any warning lights on.

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, The contact stated that there was an abnormal odor inside the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to file a complaint with the NHTSA Hotline for the VIN to be added in an unknown recall. The failure mileage was approximately 80,000.

The motor is liking oil to block and smoke come out from the back. And it lose power. The insurance said the a manufacturer defolte. I have paid $2000.00 for insurance and now the companies or the insurance want to fix it. Please help me.

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the engine temperature gauge stated that the engine was overheated. Upon inspection it was discovered that the coolant level was low. Coolant was added but the failure reoccurred approximately one week later. The vehicle was taken to the local mechanic who determined that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the engine overheated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant leaking into the cylinder and that the engine needed to be replaced. The vehicle was taken to the dealer where it was diagnosed and determined that coolant was leaking into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the vehicle was out of warranty and that there was no active recall on the VIN regarding the failure. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 77,000.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion into the cylinder bores had damaged the short block, requiring the engine to be replaced. The vehicle was not yet repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 69,000.

On multiple occasions, the climate control system cuts out causing no defrost, the wipers stop working, and while driving the rear brake line failed which almost caused an accident. Ford stated it was outside of the warranty however the vehicle is driven only on streets and seems like a strange failure.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant loss. The dealer performed a coolant pressure test and determined that coolant was leaking into the head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The contact stated that the vehicle was previously taken to the dealer for the recurring failure; however, the cause of the failure could not be determined. The dealer had previously replaced the spark plugs, but the failure persisted. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 27,425.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle started to shake violently with white smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring a replacement of the engine. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 58,000.

MY STEERIN WHEEL TIGHTENS I HAVE TO HOLD IT FIRMLY WHEN DRIVING

The contact owns a 2017 Ford Edge. The contact stated while having a routine oil change, the check engine warning light illuminated. While driving at various speeds, the check engine warning light flashed on and off. The vehicle was taken to an independent mechanic, who determined that cylinder #3 had misfired and there was coolant leaking and recommended that the engine be replaced. The vehicle was taken to another independent mechanic, who replaced the ignition coils and spark plugs. The vehicle was taken to another independent mechanic, who determined that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 137,000.

Twice this weekend, when I parking on a steep driveway, I put the shift lever into the park position, I turned off the vehicle and began to exit the vehicle. When I released my foot pressure on the brake pedal, the Ford Edge began to roll backward. I had to reapply pressure to the brake pedal and then engage the emergency brake to stop the vehicle from rolling. I understand that in June 2022 Ford issued a recall for almost 3 million vehicles including 509K Ford Edge models (between the years of 2015 - 2018), however my vin number was not included in the recall - [XXX] . - Yes, my safety and the safety of others was put at risk. - I am waiting to hear back from the dealership to schedule an appointment - No one has inspected the vehicle components yet (waiting to hear back from dealership to take the vehicle in) - There were no warning indications of any potential problem prior to my experience yesterday Please feel free to contact me if you have any questions, and instructions on how I should proceed. Thank you, [XXX] ; Ph: [XXX] ; email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at 70 MPH and approaching an exit, the brake pedal was depressed but the brakes failed to engage. As a result, the driver crashed into a vehicle in front that was stopped at a red light. The air bag deployed. No warning light was illuminated. A police report was filed. There was a six-year-old daughter occupant seated at the rear driver's at the time of the failure. Both received minor abrasions. The driver had a seat belt abrasion on her collarbone. The daughter had a seatbelt abrasion in the lower abdomen. Medical treatment was needed and both received blood tests to make sure there was no damage to the liver. The vehicle was towed to a lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

I have a 2017 Ford Edge with a 2.0 Ecoboost motor that was recently diagnosed (by Ford) as needing a new engine due to Coolant Intrusion into cylinder #4. The car has only 57,000 miles and is said to have a known manufacturing defect that causes this. Fortunately I reported this issue to the dealer before it got too severe; however I've been told that the car can catch on fire due to overheating or stop altogether on the freeway because of this issue. From what I've also read Ford has numerous cars equipped with this engine and have thousands of complaints regarding it, though they refuse to do anything to remedy the situation. I therefore would like to report the situation to the NHTSA out of an abundance of caution for myself, family, and other motorists that could be impacted by this.

The component that failed was the long block and is currently available for inspection. The date when the issue 1st appeared was Nov 20 2023. The issue has since been isolated as a coolant leak in my cylinders and Ford is very aware of the issue and has a TSB 22-2229 discussing some of the symptoms. The coolant intrusion compromised the motors ability to react to demand for power. The vehicle shakes while idling and has faltered when trying to gain entry onto on-ramps for I-20. The failure of the vehicle to meet the power requirements asked of it to merge and the sudden loss of power nearly left my vehicle rear ended with both my toddler and my teenager present. The check engine light illuminated showing a code of P0301 for a cylinder 1 miss-fire. All 4 spark plugs were replaced in an attempt to fix the issue. The check engine light came on again within 48 hours after the repair was made. During the next inspection the coolant level was noted as low. Coolant was added at that time and cylinder 1 coil pack was replaced to fix the issue. The check engine light came on again and coolant was once again low within 48 hours of the 2nd repair. Ford’s service bulletin TSB 22-2229 addressing the known coolant intrusion issue for the 2015-mid 2019 Ford Edge was presented as the needed repair. This engine failure poses a risk for the car owner, occupants, and surrounding bystanders. It has a fire risk, power failure risk, and quite possible a loss of life risk. Repairs will be made by the local Ford dealership within the week.

The contact owns a 2017 Ford Edge. The contact stated while driving 60 MPH, there was a loud bang and the contact saw broken glass entering the interior of the vehicle. After a visual inspection of the exterior of the vehicle, the contact became aware that the sunroof glass had shattered. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V205000 (Structure), but the VIN was not included. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 68,000.

Coolant leaking into engine cylinder. Vehicle only has 53,000 miles on it. Needs new engine. Going to be like $8,000. Not sure how they can expect middle class to pay for what they’ve done wrong. I have personally only put 4,000 miles on it. Purchased it in July.

The contact owns a 2017 Ford Edge. The contact stated that while performing the weekly inspection of the vehicle, he noticed that that coolant level was low. The contact added coolant to the vehicle. The contact stated that while starting the vehicle, the vehicle hesitated to start. The contact noticed that the coolant level was low. The vehicle was taken to the dealer, where it was diagnosed that coolant was leaking into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Numbers: 19-2208 and 22-2229. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 124,000.

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning illuminated. The contact stated that the vehicle was driven to an independent mechanic who diagnosed and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The contact researched online and related the failure to Technical Service Bulletin - 2.0L EcoBoost number 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 51,194.

My 2017 ford edge started running rough and almost dying. Low rpms. The engine cracked allowing antifreeze to leak into the cylinders causing it to miss and overheat. Ford put out a service bulletin TSB#22-2229 addressing the "coolant intrusion" problem. So far they have not issued a recall.

Wheels on the 2017 ford edge with 20 inch wheels keeps cracking where tire bead seat is.

My vehicle's check engine light came on, so I took it to my dealer. They took a look and they said they found that the coolant was down. Upon further diagnosis, my vehicle needs a new engine. This is a know problem with the 2.0 Ecoboost engine. I found a TSB on this problem through the nhtsa.gov website, which tells me they know there is a problem. I contacted Ford and because I do not have a history of purchasing new vehicles, they couldn't offer any good will financial assistance. I am more than willing to help pay for some of the repair, as is my dealer. Ford knows that there is a problem with this engine, and will not help correct it. It has created a very difficult financial situation for my family, as I have 3 young children.

Faulty head / head gasket allowed water intrusion into the cylinder.

In 2020, Ford issued a recall of 2015-2018 Ford Edges due to a FRONT brake jounce hoses that could rupture. Ford Reference recall# 20S42. Today, the REAR brake hoses ruptured, which caused a progressive brake fluid leak; which caused the brake fluid warning indicator light to illuminate. This caused a reduction in the rate of deceleration, and having to tow the vehicle to a Ford dealership for repair. Concerned that the same issue with the front hoses have now affected the REAR brake hoses.

Our 2017 Ford Edge experienced engine problems that are linked to a service recall Ford Motor Company issued on 2016 - 2018 Ford Edge vehicles related to coolant leaks & head gasket failures. Ford is refusing to fully cover costs to replace the engine which was inspected by an authorized Ford Dealership service department & determined to have coolant entering engine cylinder. Providing clear evidence that the engine is failing under the same pretense as the recall issued by Ford. Out of pocket costs to replace were $4,833.12 paid to McMullen Ford. We are seeking reimbursement of out of pocket costs.

My 2017 Ford Edge has a coolant leak into cyllinder 4 of the engine, which requires an entire replacement of the engine (approx $8k cost + labor). This is a clearly known issue (just a few links below but many other issues on google) and should require a recall. It does not seem fair for there to be a known issue like this and to expect Ford customers to pay out of pocket. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Edge. The contact stated that while the rear liftgate was opened, a chime sounded and the the liftgate close unintendedly. The contact stated that the failure recurred intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

The adaptive steering fault light came on. There is 58k on the vehicle. I know there has been the same issue on other Ford vehicles. I do not see a recall for this year and model.

Engine replaced for the first time on october 2023 and a second time new engine again in nov. 2023 This is wrong!!

I have a flat tire but could not remove the lug nuts with the wrench provided when I purchased the vehicle. There are complaints on line that these lug nuts become swollen with time. When the vehicle was new the wrench worked fine. Ford would not replace the lug nuts at no charge. My tire shop confirmed that this is a common problem with ford lug nuts. Thank you.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to shudder and made an abnormal sound from the engine compartment before briefly losing motive power. However, after releasing the accelerator pedal, the vehicle returned to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had caused a failure in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnosis and recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 88,000.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who discovered a misfire in cylinder #3, as well as a minor oil leak. The spark plugs were replaced; however, the check engine and coolant warning lights both flashed on the instrument panel. The vehicle was taken back to the mechanic where it was discovered that the coolant level was low due to coolant leak into cylinder #3. The dealer and the manufacturer were notified of the failure; however, the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 65,000.

The contact’s wife owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the parking brake inadvertently actuated. The contact stated that he was notified by his wife of the failure. The contact was able to direct his wife on how to disable the parking brake. The contact’s wife was able to disable the parking brake to proceed driving the vehicle. The vehicle was taken to Monroe Brakes, but the failure could not be duplicated. The contact then stated that on a separate occasion while his wife was driving at an undisclosed speed, the wheels locked. As a result, smoke was seen coming from the wheels. The contact’s wife was able to veer to the side of the road and disabled the parking brake. The electric parking brake warning light illuminated; the emergency brake limited function warning was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the brake actuator, the brake motor, and passenger’s side wiring assembly needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 70,000.

Defective engine design allows coolant to infiltrate into the cylinder combustion chamber.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who retrieved a DTC code for a torque converter failure. The mechanic informed the contact of NHTSA Campaign Number: 18V390000 (Power Train) which the mechanic linked to the failure and referred the contact to the dealer for assistance. The dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,000.

Transmission developed a very hard first to second shift and drive to reverse sounded like the transmission had fallen out of the car. I have Fords blue oval warranty and my car has been at the dealer for 6 weeks now. I was only provided a loaner for 10 days.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the contact noticed white smoke coming from the exhaust pipe. In addition, the contact stated that when the vehicle was started, there was a rumbling sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure had been persistent since October 2023. In addition, the contact stated that the vehicle had repeatedly been serviced by the dealer due to persistent failure. The manufacturer was made aware of the failure; however, the contact was informed that the repair was not covered under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving approximately 10 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant leaking from a crack in cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 68,000.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine experienced a misfire. The contact stated that the coolant was leaking into cylinder #3. There was white smoke coming from the exhaust. Additionally, there was an abnormal slushing noise coming from the dashboard. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 116,000.

2017 Ford Edge Eco Boost - 75,300 miles (low) (purchased new) My vehicle had a rough start one morning, the next day the check engine light came on. I took it to the Ford Dealership and they said there was COOLANT INTRUSION in CYLINDERS #2 and #4 which had caused catastrophic engine failure. Full replacement is needed. This is a known issue, an engine defect the mechanic said. There have been HUNDREDS of complaints for this same issue. This isn't right. I only have 75,000 on this car, it should last 200,000 miles. I paid full price for the car but only get to use 37.5 % of the estimated usage. Doesn't seem like a fair trade.

This is regarding reference number 830243. We took our car to the dealership in Huntington Beach California for a recall regarding the flex plate being cracked. The dealership asked if there were issues to the acceleration and if the car was shaking, I said yes. They said it may be the flex plate and to bring it in. We received notification that the flex plate was not cracked, but the torque converter was the issue. This make and model, built at the Oakville Plant in May 2017 has previously had flex plate recall. We are assessing why our vehicle was not under that recall. I have spoke to an agent at NHTSA who stated that the manufacturer is in charge of the recall roll out and what vin numbers are covered. I called Ford, who I assumed to be the manufacturer of the Ford Edge Vehicle and they explained to me that they do not manufacture anything (very re-assuring). Today when I spoke to Ford, it has been useless. No real answers. They asked me to speak to the dealership. Danielle, the dealership service dept manager at Huntington Beach Ford Located at 18255 Beach Blvd was not very kind, explained to me that my car was not covered under 22n12 because the flex plate was not cracked. But the program terms state that a one time repair if needed to the flex plate, transmission fluid pump and torque converter would be covered. It appears that twice our vehicle make and model, built in Oakville, MI has had recalls to the torque converter in 2017 with the ford reference number 17S16 and again with the flex plate with 22n12 which is a part directly related to the torque converter. This appears to be a safety issue with this vehicle that nobody will address.

Head gasket is bad causing coolant leak into cylinder 2. Causing engine to overheat and not run properly. Ford Dealership told me engine needs to be replaced. The engine design is bad and the issue will just continue without a newly designed engine block (2019 or newer). They want me to pay $8,500 to replace their poorly designed engine. Car is at 136,000 miles. Most of which are highway miles.

Car started misfiring due to coolant intrusion in cylinder 2. Had to immediately pull over to side of highway during rush hour traffic. Car is just outside manufacturer power train warranty. This is a known issue by Ford, the dealer community, service contract providers and independent mechanics. We purchased this car used that was serviced at dealers to now find out that this engine has known issues and are subject to a $12k long block replacement. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Check engine light came on and had mechanic look at it and it was diagnosed as an electrical "misfire" issue. We were told to take the Edge to the dealership to get fixed. Scheduled a service appointment with the dealership soon after, and the dealership called me that afternoon and diagnosing issue as the coolant intrusion on caliber #3 is defective. Dealership said we need a new engine, and it's going to cost thousands of dollars. It was not covered under any warrantees. We bought the car used less than a year ago. We are so frustrated to say the least. Looking up this diagnosis online there are thousands of other owners that had the same problem. Yet, Ford hasn't rectified the problem or offered a recall for those with the same diagnosis. This is causing large dollar amounts for repairs for owners all over the USA and putting a financial burden on families.