2017 Ford Edge Complaint Log

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked, the vehicle shuddered. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine block needed to be replaced. The contact researched online and was aware of Technical Service Bulletin Number: 22-2229. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 79,200.

It appears that just 85000 miles this engine is starting to consume engine coolant. I am afraid this is going to lead to major engine repair costs.

The backup camera doesn't come on when backing up. You can't see persons or objects behind you that could cause injury or death. Vision is obstructed by the build of the SUV in the rear of the vehicle.

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle the engine temperature gauge had increased to high and the check engine light had illuminated. The vehicle was taken to the local mechanic who diagnosed that the coolant reservoir was empty, the engine head gasket had blown and the engine block had cracked. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 82,590.

2L EcoBoost Engine was diagnosed as having porosity issues (tiny holes throughout engine which causes the coolant to leak into engine). The dealership informed me that it is a manufacturer defect and the only fix is to drop a new engine into the vehicle. My manufacturer warranty has obviously expired, but there are known recalls issued on a large number of their newer vehicles for the exact same issue I'm experiencing, as well as a civil suit filed against them in the state of California for the exact year and model of my car for the same issue. I contacted Ford Consumer Affairs and was told they are unwilling to do anything to fix their error as the warranty has expired. While I understand there is no current warranty, if a recall is issued they are responsible for fixing/replacing the faulty part(s) regardless of an existing warranty. Given that this is solely an issue caused by Ford Motor Company, they should be liable to resolve this issue. This problem causes other issues with the heating/cooling system as the coolant levels go to basically zero when the car is being operated as all the coolant is running throughout the engine block and has been known to cause fires and is a major safety hazard for anyone forced to drive a vehicle in this condition.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle made abnormal grinding sounds. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the high-pressure fuel pump had failed, causing metal shavings to enter the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 70,000. The VIN was unavailable.

Check engine light came on after running rough and having white smoke . FOrd dealer has confirmed that TSB 22-2229 issue is definite - Pulled cylinder #2 spark plug and found coolant intrusion in the cylinder. Recommend replacement of the engine - $8700 to replace - not covered by ford.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine cylinder had failed. The contact was informed that the ignition coils and spark plugs needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the independent mechanic however, the vehicle was not diagnosed or repaired. The mechanic referred the contact to the dealer for further assistance. The vehicle was taken to the dealer where the vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 66,000.

COOLANT LEAKING INTO CYLINDER. ENGINE HAS 72,440 MILES. ENGINE SHOULD NOT NEED REPLACEMENT. COMMENT ISSUES WITH FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the inside of the vehicle and the transmission was unintentionally downshifting. No warning light was illuminated. The VIN was not included in NHTSA Campaign Number: 18V390000 (Power Train). The vehicle was taken to an independent mechanic where it was diagnosed that the Flex Wheel was cracked and needed to be replaced along with several other unknown parts. The vehicle was repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 52,000.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the contact also noticed smoke coming from the engine compartment with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the catalytic converter and the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,909.

The issue is with the ECO BOOST. on 8/23/24 Helena Motors diagnosed the issue as coolant intrusion into the cylinder. A check engine light came on and off several times. Each time the vehicle was inspected by the dealership and finally the issue identified in August.

The contact's daughter owns a 2017 Ford Edge. The contact stated that while turned on and running on multiple occasions, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 73,533.

Service engine light came on, it was taken to an independent service center. The code was a "misfire" to cylinder 3. When the spark plug was removed, it was wet with coolant. This means coolant is in my engine which can cause irreparable damage to my engine. It is over $9k for me to fix. This is a devastating design flaw. Also, the backup camera freezes, and the backup warning sytem stops when the camera freezes, which can cause an accident

My edge has been experiencing flex plate issues since 106,000 miles. It’s considered a CSP through ford there is a recall but my specific car “isn’t affected” this needs to be recalled so I can get it fixed. If this cracks all the way it could cause a fatal accident and there would be law suits. This is a huge safety concern, and needs to be pushed further as my car has the same type of flex plate as the other edges that have been recalled.

No warrants of issues when it happened was driving back home when my car started smoking then it drove for a little bit and then it would shoot up to gear 4 then back down and then it stopped.

The motor has failed and possibly could be a manufacturing defect according to the mechanic. He has several instances of this model of car that the motor failed prematurely costing owners thousands of dollars to install a new motor! Also, stated that the car should be immediately not driven due to the defect in the motor and could fail and even lock up or overheat putting the driver in danger due to possible fire. The check engine light did come on. The little wrench icon came on. The estimate to replace the entire engine is $4700.

August 2024 check engine light illuminated and white smoke coming from exhaust. Upon inspection, it was determined coolant was leaking into a cylinder causing corrosion and intrusion of the coolant into the engine. The car had 111,426 miles with no warranty. I had the engine replaced at a cost of $5710. This was a known problem by Ford causing them to issue Technical Safety Bulletin 19-2208, but did not notify the consumers. There are several class action suits for this identical issue. The recent Ford recall of the 2.0 eco boost engine in other models should have also included the 2017 Ford Edge. Ford sold this vehicle knowing the coolant intrusion would cause critical engine failure while driving leading to possible catastrophic wrecks.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact depressed the brake pedal to the floorboard and allowed the vehicle to roll to the shoulder of the road. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was then towed to the dealer where it was diagnosed with a ruptured rear passenger’s side brake line. The contact was informed that the rear passenger’s side brake line needed to be repaired. The vehicle was repaired. The contact stated that the vehicle was serviced several times by the dealer due to brake failure. In addition, the contact stated that the failure reoccurred without warning. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 30,100.

replaced spark plugs and ignition coil, keep getting misfire on cyclnder 2. Having to replace coolant every few days. Lots of research this is a known issue with 2.0 eco boost motor. How has nothing been done yet?

2017 Ford Edge begin overheating. Diagnostic test revealed a cracked block & coolant consumption issues. This vehicle has a 2.0 Ecoboost with open block design. The diagnostic test was performed by Jones Automotive, Germantown TN. Since the vehicle isn't drivable, it has not been taken to a Ford dealership. What I've ended up with in a mixture oil and coolant with a sludge consistency filtering throughout the engine which is now a non-operational vehicle with ~ $5,000 payoff. As far as safety is concerned, this vehicle was in danger of the engine catching fire. The only warning received was the engine overheating which prompted me to take it our ship to determine the problem.

Headgasket issue, coolant leaking into engine. Therefore CEL on with missfire on cylinder 3. Had multiple repairs done before issue was found, current quote for head gasket repair is 3.700 USD. Ford issued a repair note but hasn't recalled this knows safety concern for this mark and model (earlier models with this issue have been recalled to mely knowledge).

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 101,000.

The front brake lines burst about a year ago and were services by a repair shop, just a few hours ago the rear passenger brake line suddenly burst-ed in the same manner as the front (that were part of the recall about a year ago) - it might be something worth looking into as this would be a key safety issue. there was no slow leak or damage to the rear brake line prior to it suddenly failing ( with about a 15mm hole near the top of the bend of the rubber near where it meets the steel line.

My daughter was driving me in my 2017 Ford Edge AWD. We didn’t get very far and noticed a burning smell and a lot of smoke coming out of the exhaust; there was no engine light or warnings on the display. The burning smell got intense and my daughter was having burning sensations in her nose and eyes. She immediately turned the car around and went back to my house. After turning off the ignition, we still saw smoke coming out of the exhaust and was afraid the car was going to catch fire and possibly damage my carport. It did not catch on fire, but we were very scared by the incident and it took awhile for my daughter to recover from the smoke issues. The car was towed to the dealership from where I purchased the car and they said that the antifreeze had been pushed through two cylinders and it cracked the block. The remedy is replacing the engine. Now we found out that this problem has been known by Ford Motor Company on three different engines that they manufacture. They did not send any kind of notification of the danger or make any recalls. Due to their not notifying consumers of a fire or engine failure risk, I feel Ford Motor Company is putting the safety of consumers in jeopardy.

Approximately one week after seeing the CHECK ENGINE light appear, I had a Ford dealership service center examine my vehicle and do diagnostic testing at a cost of $180. I was told coolant was leaking into cylinder 1. They informed me that TSB 22-2229 detailed the problem, and the only solution was a long block replacement. I received a second opinion from an independent service center at a cost of $130. The answer was the same. Other than the warning light, the only evidence of a problem was some rough running of the engine on start-up on occasion.

Coolant is leaking into my cylinders causing misfire and potentially hazardous issues to my vehicle. There are only 69,000 miles on my vehicle. It is low mileage by industry standards. This will be more than a $9,000 repair which is devasting to our finances. This is a design flaw, a manufacturer flaw and it is dangerous both physically/mechanically and financially to the owner.

The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate, with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that there was coolant intrusion into the engine causing a misfire in cylinders #1 and #2. The contact was informed that the engine's long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for an Extended Warranty related to the failure. The failure mileage was 120,000.

The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated to start. The check engine warning light was illuminated. The contact stated that the spark plugs and the engine coils were replaced by an independent mechanic; however, the check engine warning light remained illuminated. The mechanic then performed a pressure test and determined that there was coolant intrusion into the engine block. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to an unknown dealer, where it was confirmed that there was coolant intrusion into the engine block. The contact was informed that the vehicle was not covered under a recall or a warranty. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The contact was then referred to the NHTSA Hotline to file a vehicle safety complaint. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and jerked, displaying symptoms consistent with a misfire. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a misfire in cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was sputtering. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion in the engine. The local dealer recommended that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, who opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 72,400.

The contact owns a 2017 Ford Edge. The contact stated while driving 55–60 MPH, the engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion in the engine. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 58,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and sputtered before returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was a misfire in cylinder #2 due to coolant intrusion, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

My check engine light came on, started idling rough, code said spark plugs, vehicle would not start so changed spark plugs and one was gunked up, vehicle started but clouds of white smoke coming out of back and coolant low. Coolant flowing into oil. This is apparently the issue with the 2.0 EcoBoost engine that should have a recall! Only 127000 miles.

The contact owns a 2017 Ford Edge. The contact stated that during startup the vehicle began to shake and vibrate and while driving the check engine light had remained illuminated. The vehicle was taken to the local dealer who diagnosed that the engine coolant had leaked into the engine cylinder number four and advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 63,000.

The contact's daughter owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion inside cylinder #1 had caused engine failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,200.

Problem with check engine light and coolant issue. After weeks of diagnostics, eventually was told car needed completely new engine. After google search, found hundreds of people with this exact issue of Ford vehicles with the engine.

2017 Ford Edge, purchased this vehicle brand new, 2 days ago was driving and car became overheated suddenly, temperature attempted to decrease via the power and within 1 hour it was in the Ford Dealership being looked at. I was told it had an engine coolant leakage problem that would require a complete replacement of a brand new long block engine; approximately $10k in repairs. I did not have extended warranty on this vehicle and the manufacturers warranty covered 5yr/60k miles. I've found thousands of other consumers with this exact issue. Ford knows it's a defect in these engines but refuses to make it an official recall. My car that was worth approx 10-13k is now worth nothing and will be sold at auction. Shame on you, Ford.

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was in for an oil change, the independent mechanic diagnosed the vehicle and informed the contact that there was a coolant leak into the spark plug which could damage the engine and the engine might need to be replaced, if the vehicle was not repaired. There was no warning light illuminated. The contact researched online and became aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 73,477.

Cold start misfires in cylinder 1. Check engine light came on. Dealer inspection found coolant intrusion. Coolant pressure test confirmed coolant leaking into cylinder. Ford recommends replacing engine. The vehicle has 61,069 miles.

My engine light came on and the purge valve was replaced. I have 71k miles on my edge. Two weeks later the light came back on and on my way to the Ford service department, I started to get warnings of coolant leaking into engine, the car was powering down and i barely it there. I was told that I need a new engine at $8,500! I just put new tires on, new brakes and rotors, new wipers and replaced a purge valve, all for thousands of dollars. I don’t have $8,500 so I am out a vehicle!!! I borrowed my friend’s ford edge 2018 with 29k and within 3 weeks the engine light came on and I was driving it to be checked out with his mechanic to have it completely power down with the same frightening message of coolant leaking into the engine. Both our cars are sitting and out of commission!!! Ford needs to help its customers with repairs on their defective ecoboost engine design. My car was garaged, loved and always serviced at a ford dealership. I am sick over this entire situation for myself and friend and all the other ford customers faced with this poor engine design. My edge is a 2017 and my friend has a 2018…how can one person carefully driving both cars within 3 weeks time have both engines completely die and need total replacements!!! I hope a class action lawsuit comes soon!

Check engine light came on in June. Had oil change at the dealership and check engine light did not come on until July. Dealership said a coolant intrusion in cylinder 2 was causing misfire and a new engine was recommended. This is a 7 year old car with 47K miles. Engine cost was 11+K and I contacted Ford Motor Co. for assistance on August 12, 2024. After numerous phone calls and forwarding documentation Ford says they will reimburse some of the cost. This process has taken over 60 days for me to continue to follow up, (return calls promised, but never happened), request to speak with a supervisor, explain the situation repeatedly to the same "Concern Team" member. Ford Motor Co. knows that engine failure or worse is possible, but does not take responsibility, This should be a MAJOR recall!!!!

The contact's niece owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound and accelerated slowly with the accelerator pedal being depressed. There was no warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at various speeds, the engine failed. The vehicle was taken to the dealer and was repaired under warranty. While at the dealer, the contact asked the dealer to check the rear assembly light because there was water inside the rear light. The vehicle was inspected, and it was diagnosed that the seal behind the light had detached. The vehicle was not repaired due to the cost. The contact stated that the dealer had fractured a plastic piece while inspecting the vehicle. The contact noticed water and debris floating inside the rear lights. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a blown head gasket and coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The approximate failure mileage was 48,000.

The contact owns a 2017 Ford Edge. The contact stated that when the vehicle started, there was a large amount of white smoke coming from the exhaust pipe. The contact stated that the coolant reservoir was refilled every three days. In addition, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #4. The contact was informed that the large block needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under recall. The failure mileage was approximately 77,000.

Long block failure causing coolant intrusion into cylinders. Ford has Tsb out on it

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The vehicle was taken to the dealer, who determined that there was coolant intrusion into cylinder #3, causing an engine misfire, resulting in damages to the engine. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulics) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that on several occasions, the rear-view camera fail to operate while needed or would randomly function while not needed. The local dealer was made aware of the issue and confirmed that parts were not yet available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. In addition, the contact stated that the Lane Departure: Blind Spot Detection feature occasionally failed to alert of approaching vehicles in the blind spot, which nearly caused a crash while driving on the highway. The manufacturer was made aware of the issues. The vehicle was not repaired. The failure mileage was approximately 93,000.

The contact owns a 2017 Ford Edge. The contact stated that on several occasions when the vehicle was started, there was an abnormal amount of smoke coming from the rear of the vehicle. The check engine warning light was illuminated. Additionally, the contact stated that the coolant level was topped off twice within three days. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 49,250.