2018 Ford Edge Complaint Log

The contact owns a 2018 Ford Edge. The contact stated that while driving on the highway at 50 MPH, the vehicle lost automotive power, and decelerated to 30 MPH. The contact stated that the check engine warning light illuminated, with the “Low Coolant” message displayed. The contact restarted the vehicle and continued driving. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that coolant intrusion into the engine had caused engine damages and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 95,000.

The contact owns a 2018 Ford Edge. The contact stated that while driving on several occasions at various speeds, the check engine warning light intermittently illuminated. The contact stated that on one occasion the warning light illuminated and remained illuminated. Additionally, the contact stated that on several occasions, the temperature gauge warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was a crack in the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 125,000.

Vehicle began to rough idle, and then while driving the vehicle MIL came on, as well as a "Engine overheat throttle limited" error. Pulled over and vehicle would not move. Tried to power cycle the vehicle and would not start back up. Had it towed to dealer and was told this was the long block coolant intrusion problem that leader to my engine completely failing. I was made aware of Ford TSB 19-2346, and told the repairs would be $9200. After googling around, this is a common problem on these 2018 ford ecoboost engines and Ford obviously knows there is a problem that could cause accidents or engine fires. Luckily my kids were not in the car, otherwise this could have been catastrophic due to the loss of power while driving. I called Ford support and they told me that Ford has no programs to help affected customers. There should be a Recall and Ford should be forced to replace or repair affected engines as this will get someone killed if they lose power or have an engine fire while driving.

The contact owns a 2018 Ford Edge. While the vehicle was shifted into reverse(R), the rearview camera displayed a blank screen. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. Two dealers were notified of the failure and confirmed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Slips out of gear when starting up again from stop then back in gear suddenly causing jerky start

The contact owns a 2018 Ford Edge. The contact stated that the check engine light had illuminated upon starting the vehicle. The vehicle was taken to a local dealer where the vehicle was diagnosed. The contact was advised that the coolant intrusion was responsible for the failure and that the engine would need to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 102,000.

The contact owns a 2018 Ford Edge. The contact stated that while driving and while starting the vehicle, the check engine warning light illuminated. The contact stated that the vehicle experienced rough starts. The engine misfired and had cylinder failures while driving. There was white smoke coming from the exhaust. Additionally, while driving, there was coolant leaking from the vehicle. The vehicle failed to perform properly. The contact stated that the failure was related tothe Customer Satisfaction Program: 21N12. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer informed the contact that further diagnostic tests were needed. The manufacturer was not contacted. The failure mileage was approximately 122,000.

In September 2024 (just over 68k miles) my check engine light came on in my 2018 Ford Edge, car overheated, smoke from tailpipe and would no longer run. I had it towed to the dealership where it was determined that it needed a whole new engine. This is the same engine that is recalled or warranty extended for the Escape but not the Edge! 2 weeks later, I paid thousands of dollars to have the engine replaced. Today, less than 3 months later and only a few hundred miles after a new engine- the check engine light is flashing and the vehicle is sputtering. This vehicle is used to transport our children and get us to/from work. This is completely unacceptable and unsafe. The vehicle is, once again, unable to be driven. I have contacted Ford Customer Service who has advised we make another dealership appointment and they are not open currently. Something needs to be done about this vehicle!

Coolant leaking into engine cylinders. Had an independent service center state we need a new engine. The labor cost to replace the gasket would add up to the cost of a new engine. Told us Ford had corrected the engineering problem that caused the leak. Said it was common problem with the Ford Edge vehicle.

The contact owns a 2018 Ford Edge. The contact stated while driving at approximately 50 MPH, the check engine warning light illuminated. The contact attempted to activate the heater however, only cold air was blowing out of the vents. The vehicle was taken to a local dealer who diagnosed that there was coolant intrusion into the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 98,000.

The contact owns a 2018 Ford Edge. The contact stated that the heater was not working properly. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that coolant was leaking into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 19-2208 and 22-2229. The manufacturer was notified of the failure. The approximate failure mileage was 44,900.

Car went into limp mode and over temp light came on. Coolant reservoir empty. Research led to TSB 19-2346. Prior to this CEL was coming on and off and throwing code P0301 errors. Replaced plugs and coil packs at the suggestion of the dealer but made no different. Started out with rough idle but smoothed out after about 30 seconds. Dealer diagnosed issue and quoted $6,900.00 plus tax to install new long block. Safety concern is the engine started to overheat. Fortuantely we stopped before anything serious happened, but found several reports online of this causing engine fire and destroying the car.

Car went into limp mode and over temp light came on. Coolant reservoir empty. Research led to TSB 19-2346. Prior to this CEL was coming on and off and throwing code P0301 errors. Replaced plugs and coil packs at the suggestion of the dealer but made no difference. Started out with rough idle but smoothed out after about 30 seconds. Dealer diagnosed issue and quoted $6,900.00 plus tax to install new long block. Ford finally agreed to cover part of the repair costs but still left me with a $3,000 bill. Car is now repaired but I'm hoping to recoup some of my expenses now.

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact stated that when the vehicle was started, the vehicle was abnormally shaking. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced Technical Serviced Bulletin: 22-2229; however, the contact was informed that the repair was not covered under the program. The failure mileage was approximately 57,900.

I took my vehicle in for a check engine light to the dealership. It has been diagnosed with coolant intrusion. There is a current recall but I’ve been told my vehicle isn’t in it even though this is what is wrong with my vehicle

See attached document for complaint.

Check engine light came on and I checked the code with a reader. The code came up to a cylinder 2 misfire. Made an appointment with local dealership for diagnostic of the issue. Before the appointment was able to happen the check engine light went off. Appointment cancelled and 2 days later the check engine light came back on so made a new appointment. Continued to drive car with no issues. Brought car in for service and received a report back that cylinder 2 & 3 misfire and was advised coolant leaking into the engine and recommended repair is a new engine. After a quick google search found that this is a widespread issue with this engine.

The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving approximately 40 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was coolant leaking into the engine and the cylinder was cracked. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was contacted and confirmed there was no recall on the VIN for the failure. The manufacturer offered to assist with the cost of the repair. The failure mileage was approximately 33,000.

Coolant intrusion defect. The engine coolant leaks into the combustion chamber, due to a failure in the engine block design. TSB 19-2346 issued by Ford addresses this known and serious issue for my 2018 Ford Edge, 2.0L EcoBoost engine. In 2024, I purchased a used, 2018 Ford Edge with 49k miles. A few months after I purchased this used vehicle at a dealership, my Check Engine light came on. The vehicle showed other symptoms of white smoke, coolant loss, misfiring and rough idle. I brought my car to a local dealership (not the same dealership that I purchased the vehicle) and they confirmed the coolant intrusion defect. When I purchased the vehicle, it didn't come with a warranty. I tried getting help from by calling Ford Customer Service, and they offered no goodwill assistance and no coverage assistance at all. I ended up having a new engine put in my vehicle for $7,000. This was done by a local car repair shop, not done at a dealership. I now have to pay a loan for $7k on top of my monthly car payment that existed before the new engine. Although my vehicle is no longer under warrant, I understand this issue stems from a documented manufacturing defect and has affected a wide range of Ford models. I've taken good care of my vehicle and it has been maintained regularly. I want to retain confidence in Ford as a brand that stands behind its products, but I didn't get anywhere with Ford after submitting a case and speaking with a representative and also a manager. I don't know what else to do in trying to get reimbursed for the replacement of the engine of $7,000. I would like to be added to any potential class-action. I called Ford Customer Service at 800-392-3673 Case # [XXX] Manger Maurice Dealership that I had the coolant intrusion diagnosed: Gary Yeomans Ford, 1202 Malabar Rd, Palm Bay, FL 32907 Service person: Stuart 321-272-7659 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The issue is Coolant intrusion in the #2 cylinder. Rough idle when starting and white smoke. Ford bulletin 22-2229 The issue was confirmed by the dealer Capital Ford of Wilmington Dec of 2024. Yes, the problem stated prior to engine light coming on. It starting getting worse.

I am told my torque converter clutch is slipping, and I am recommended to replace my torque converter and pump despite the vehicle having only 64,000 miles driven. Transmission parts are failing despite having a relatively young car. The vehicle was inspected at a Ford dealership and a diagnostic was performed to find this defect. I have investigated if there is an open recall for my VIN and none appear, although the torque converter on 2018 Ford Edge Titanium vehicles have recalls on them. Prior to the failure, a wrench icon as well as the check engine light were turning on and off between uses of the vehicle. These icons both turned off prior to bringing my vehicle to the dealership, indicating to me that there was no longer an issue present, though the dealership stated through their diagnostic that there indeed was still an issue with the transmission.

When refueling and the engine is on the revolutions (rpm) go up and down and then engine will turn off by itself. It then takes 2 to 5 minutes to restart engine and then you have to raise the rpm’s until it’s drivable. During this process you can also smell fuel from gas tank area.

Check engine light went on. Code was P0302/07E8 pd - Cylinder 2 misfire. After changing spark plugs - multiple times - and changing out the ignition coil, mechanic said he'd have to replace the entire engine. Took to Ford Dealer who confirmed concerns, performed test and found coolant in cylinder 2. Said that engine needed to be replaced. A mechanic said if engine wasn't replaced it could eventually cause overheating, engine fires and catastrophic failures. My car only had 56,244 miles on it when I had to replace the engine at dealer, at a cost to me of $8000. (Warranty expired at 5 years, 50,000 miles. Ford has recalled other models with this same problem. This model and year should be included in the recall.

- A certified Ford technician informed me there is a crack in the engine cylinder block, and coolant is leaking through to the pistons. One or more pistons is full of coolant and shakes the car when starting up, and has caused downstream issues with exhaust, catalytic converters, spark plugs, and O2 sensors. This resulted in the engine running too hot and welding the spark plugs to the engine. The dealer quoted me $8,400 just to replace the engine and said other components may be damaged and additional costs would likely be incurred. The vehicle along with all affected components is available for inspection upon request. - This issue put myself and another at risk while on the highway, I was forced to pull to the side of the road abruptly in fear of continued driving making the issue worse. - This issue has indeed been confirmed by a Ford dealer, who cited this as a common issue they see. - After contacting the manufacturer (Ford), they refused to offer any additional inspection, financial assistance, or anything else to further investigate or remedy this issue. The police and insurance representatives are not involved at this time. - A check engine light relating to bad O2 sensors appeared a year ago, but went away. The high engine coolant temperature warning sound & message appeared a week or so ago, which prompted me to take it in to get serviced immediately.

The contact's wife owns a 2018 Ford Edge. While the contact’s wife was pulling into the driveway, the contact heard an abnormal hissing sound coming from the rear passenger’s side tire. The contact used a set of pliers to remove a stone from the tire, causing the tire to deflate. The contact attempted to replace the tire and discovered that the lug nuts were swollen, preventing the lug nuts from being removed. The contact called his son and was able to use other tools to remove the lug nuts. The spare tire was placed on the vehicle, and the vehicle was taken to an independent mechanic who acknowledged the lug nut failure and referred the contact to the dealer for assistance. The lug nuts on the other wheels were also swollen. The dealer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

The adaptive steering fault light came on. My steering wheel is slightly turned to the right. I took it into the dealership for service and troubleshooting for this issue. As far as I can tell, there is not a recall for this issue, however I am reading about numerous incidents where this is happening in particular with the Ford Edge. The part is back ordered and the repair quote is $4,090, which is outrageous. In the interim, I was advised not to drive the vehicle because it could completely fail. I am completely disappointed in Ford. I bought my 2018 Ford Edge used and I love the car, but a $4k repair for a 6 year old car with about 55k miles is outrageous. Ford should issue a recall for this problem.

Coolant intrusion to engine cylinder bay which leads to misfires, white smoke and constant lagging, jerking and rough starts. Dealership confirmed new engine is required to remedy this issue.

The car has 64,000 mi on it. They had to change the long block because of coolant infusion into the number 2 cylinder. They denied my lifetime warranty because I had the oil changed at the dealership twice at 6 months and 2 weeks. I had the oil changed religiously at 5, 000 or less miles at the dealership where I bought the car, Ricart Ford. Also they denied it because I changed the cabin air filter on my own.

The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated, and there was white smoke coming out of the exhaust pipe. The contact stated that upon accelerating from a complete stop, the vehicle shuddered. The contact stated that upon diagnosing the vehicle, the contact determined that there was coolant intrusion in the engine. An unknown local dealer was contacted but the vehicle was not diagnosed or repaired. The contact was advised that the VIN was not included in a recall. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.

coolant is leaking into the cylinders and causing misfires and shuttering of the car, the engine temperature spikes and warnings go off. this is happening in my 2.0L engine. this is the same problem as the 1.5L engine problem that Ford has recalled, but Ford is refusing to recall the 2.0L engine with the same issue. Ford has required me to replace the engine at my expense and now a few months later it is exhibiting the same problem and it is back at the Ford dealer and there is no promise date for putting in engine #3. I am left still paying on the loan for the car and I have no car and don't know when I will get it back. Ford is not offering a loaner/rental vehicle while they are holding my vehicle for repairs. Ford said they would not provide a good trade-in value because of the known issues. I can't sell it on the open market because of the known maintenance issues with Ford vehicles in general, but specifically Ford Edge. Ford's handling of this situation is as bad or perhaps worse than the problem itself.

Misfire in the engine I took it into Ford did their inspection and said that it is due to coolant intrusion into the cylinders. There are recalls for this vehicle for this problem but this vehicle specific VIN numbers are not included in this recall. Engine started to fail while driving causing multiple cylinder misfires

Took my car in to get repaired as the heater was not working. Turns out that I am required to have a full engine replacement after ONLY 58,000 miles due to coolant intrusion. This is absolutely unacceptable. The risk of coolant leaking into an engine is complete engine failure which can result in engine fires. This was confirmed by the dealer service center. There was a check engine light on, but then it turned off after a week.

MIL light and codes indicate coolant leaking into cylinders causing engine to fail. Manufacturer want to replace engine [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Edge. The contact stated while accelerating from a complete stop, the vehicle hesitated while responding. The contact stated that the failure progressively worsened. The contact also noticed that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The contact stated that upon starting the vehicle, the vehicle experienced a rough start and was shuddering temporarily. Additionally, the contact stated while attempting to drive from a complete stop onto the road, the message "Caution - Coolant Temperature Overheat" was displayed, and the check engine warning light was illuminated. The vehicle went into LIMP Mode. The contact stated that upon depressing the accelerator pedal again the vehicle was sputtering and was significantly sluggish. The contact stated that the vehicle was able to accelerate to 30 MPH after driving for 1 mile. The vehicle was driven to the residence. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and offered to partially cover the repair. The failure mileage was approximately 52,000.

The check engine light came on for the first time two days ago, 10-October-2024 at the same time that the engine started roughly. I brought the vehicle into a Ford dealership for service. The diagnosis is that coolant has leaked into the cylinders which led to the check engine light being on. The issue could lead to corrosion, misfires, catastrophic failure and fires. The problem is confirmed by a Ford dealer. It has not been inspected by the manufacturer, police, insurance representatives. Just the Ford dealership's service department technician and service advisor. The corrective action is engine replacement at $8200. I'm the only owner of the vehicle which was purchased in 2018 and has approximately 67,000 miles on it.

The contact owns a 2018 Ford Edge. The contact stated that while parked, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced Technical Service Bulletin 19-2346 as a probable cause for failure. The approximate failure mileage was 39,493.

The contact's daughter owns a 2018 Ford Edge. The contact stated that the dashboard was fractured near the front passenger's side air bag housing. The dealer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The Manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.

Now have had my battery replaced twice for some weird reason my car keeps dying when nothing appears to to have been left on inside the vehicle. My Ford edge titanium 2018 has the settings that shit down the wngine with a 30 second shut down and same with anything left in it shuts it off. So why is my car constantly dying with a new battery is my vehicle pat if the 80 something Ford edges that has connection issues with the alternator etc. please help with already two recalls that my vehicle has but can’t be replaced due to parts not ready for repairs by ford. Help!!!

Engine failure due to coolant leaking into engine block. This is a problem known by Ford that causes catastrophic engine failure in vehicles equipped with 2.0 Ecoboost engines (technical service bulletin 22-2229). Cost of repair greater than $8000

The contact's fiancé owns a 2018 Ford Edge. The contact stated that the power liftgate failed to open manually or automatically. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls related to the VIN for the failure. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 110,000.

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed and making a right turn, the vehicle lost motive power and the steering wheel locked. The traction control warning light was illuminated, and the message "No Hill Start Assist" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the rack and pinion system had failed and needed to be replaced. The contact stated that the rack and pinion was previously replaced; however, the failure persisted. The vehicle was not repaired. No further information was provided. The manufacturer was not made of the failure. The failure mileage was approximately 116,000.

According to Ford's TSB 22-2229, the engine can overheat and eventually catch fire. The only repair is a new engine.

The contact owns a 2018 Ford Edge. The contact stated while driving 25-30 MPH, the check engine warning light illuminated. The vehicle was taken to an unknown dealer, where the sparks plugs were replaced; however, the failure progressively worsened. The contact stated while driving at various speeds, the failure recurred, and the vehicle shuddered. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.

The contact owns a 2018 Ford Edge. The contact stated that the vehicle had experienced rough starts and the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who discovered coolant inside the cylinders and informed the contact that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 48,000.

The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into an engine cylinder, resulting in engine failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.

I have a 2018 Ford Edge that radiator fluid has leaked into the cylinder causing the vehicle to malfunction. Ford knows about this problem and refuses to do a recall. Also, I have a seatbelt that hasn’t worked in years and needs replacement. I contacted Ford years ago and have been told repeatedly that it’s on back order.

The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle experienced rough idling with the check engine warning light illuminated. The vehicle was taken to the local mechanic who diagnosed that the head gasket had failed, and that there was coolant intrusion into the cylinders causing the engine to overheat. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 52,000.

We have had 2 seatbelts in this vehicle fail. The drivers seat belt would not pull out all of the way and was replaced under warranty. The rear left (drivers side) seatbelt has now failed in a similar way. The belt is stuck retracted and will not pull out. The part is back ordered with no estimate of availability. I have never had a seatbelt fail and to have 2 fail on the same vehicle raises concerns.

Engine light came on. Dealership says that I need a whole new transmission. Car is not slipping and seems to be driving fine. The car has less that 94,000 miles.

Coolant leaked into my combustion chambers and turbo destroying my engine and causing it to overheat. I was told this is a known issue with the ecoboost motor.