2017 Ford Escape Complaint Log

The roof metal is defective. I brought my car to the dealership because the rain was pouring in all around the inside of the vehicle coming from the roof, they misdiagnosed it as rodent damage to the sun roof drainage tubes. I had another mechanic look at it who found that the water was coming through the roof rack. He was able to see inside of the car through the roof metal. Doing a bit of research, I found this is a common problem with these cars and/or Ford roof metal. There is in an open lawsuit from the collapse of a roof that resulted in the death of a couple. I drive with my 2 little children and I’m very concerned about the safety of my car and other Ford vehicle owners.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the vehicle was shaking and then lost motive power. The vehicle was driven to the contact's residence. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion to the engine and the engine needed to be replaced. The contact was informed of an unknown recall with a similar failure description, however, the contact's VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 74,000.

this is before an accident will occur.Around the windshield[apillar,on top] the paint is falling off so if I get in a rollover accident or a front end accident is the windshield just going to pop off with any pressure. if the paint under the urethane which holds the windshield in doesn't adhere properly.whats holding it on?

The engine has had coolant leaking into it. Clouds of white smoke, stalling and regular low coolant level. Once the recall work was performed, I was still having these issues and told the ford service dept. They said there is nothing they could do. Now my transmission has completely gone out at less than 100k miles even though all ford suggested maintenance work has been completed at suggested intervals. It’s hard to justify replacing the transmission when I don’t know when the engine will quit working due to the coolant intrusion.

The contact's daughter owns a 2017 Ford Escape. The contact stated that on several occasions while his daughter was driving at various speeds, the engine ran rough, and the vehicle started shaking violently. On one occasion, the check engine warning light flashed. The vehicle stalled but was restarted after one attempt. The contact stated that violent shaking persisted. The vehicle was towed to a dealer where DTC code: 6006 was displayed. The contact was informed that cylinder #2 was misfiring and the contact was informed that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,500.

Engine warning light came on while driving. Vehicle is operable but service department has indicated coolant intrusion needs new engine short block replaced to operate the vehicle. This is our only transportation and we have been advised not to drive the vehicle as the engine could seize up at any time.

The transmission slipped out of gear at a stop light and the car would not go. I could move the gear shift from park to drive and the car would not go into gear. There were NO warning lights. I had it diagnosed and they stated “internal failure.” The vehicle has less than 130,000 miles on it.

Vehicle was being driven. All of a sudden the vehicle made a shudder, started misfiring, and the check engine light came on. Because of the power loss, the vehicle behind me almost rear ended us, because we were at full speed (60 mph) and on a steeper inclined road. The incident happened on 1/26/2024 and the vehicle was taken to the dealer on 1/27/2024 only to be told that the vehicle needed an engine cylinder block replacement due to a failure that Ford Motor Company was aware of. To this date, I have received no recalls or warnings of this issue. This is a. $6,000-$8,000 repair that the dealership is not even willing to do.

The contact owns a 2017 Ford Escape. The contact stated the admissions warning light had been illuminated on the instrument panel. The contact noticed that around this time the heating system had failed. The vehicle had been taken to an independent mechanic who noticed the anit-freeze tank had been low. The anti-freeze had been refilled and a fuse had been repaled. Approximately, 3 months after the admissions light had illuminated on the instrument panel. The vehicle was taken to another independent mechanic where it was diagnosed that the anit-freeze was low again and that coolant was leaking with cylinder # 3 causing the engine to overheat and fail. The engine needed to be replaced. The engine had not been replaced. The manufacturer was made aware of the failure and it was confirmed the VIN was not covered under a recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 59,999.

This car has had many issues regarding the engine there was a tbs put out on it. But as a single mother with 2 kids I just bought this car it was in good working condition with a clean car fax I have only owned it since October 2023. Now I have white smoke coming from the exhaust and it keeps losing coolant. I have seen numerous complaints online regarding the engine of the 1.5 liter Ecoboost not only in the escape but also in the fusion. I believe this engine should be recalled and not a TSB

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from under the hood of the vehicle. No warning light was illuminated. The contact took the vehicle to a local mechanic and the contact was informed that the water pump was leaking, and that the bearing in the water pump was inoperable causing the abnormal sound. The mechanic recommended the removal of the stress belt and replacing the timing belt. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was approximately 105,000.

My vehicle experienced catastrophic engine failure. This is a known issue from Ford in which coolant leaks into the engine and causes issues. They have posted bulletins about the issue but there has been no recall. I experienced no warning signs such as check engine lights or any issues that would have prompted me to bring my vehicle into a shop to get repaired. The vehicle has been inspected and confirmed by an independent service shop as well as a certified Ford dealership. The issue that occurred correspond with Ford bulletin 22-2134, 21N12, and customer program number 19B37

Liftgate wont open. It’s been going in and out for the past 3 years. Some times it opens, most times it doesn’t. Now it won’t open at all.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle shuddered and vibrated after starting. While driving at an undisclosed speed, the check engine warning light illuminated and the message "Engine Fault, Service Now" was displayed. The vehicle was taken to the local service center who discovered that the engine coolant level was extremely low. The cause of the failure was not yet determined. The contact was informed of the Manufacturer's Extended Coverage for the failure, but after contacting the manufacturer the contact was informed that the VIN was not included. The local dealer was not contacted. The failure mileage was 87,000.

The headlights keep going out. Every couple weeks to a month one of them blows out. Alternates between both of them to the point that there are times that both are out

The engine has a known issue where coolant leaks into the cylinders. There is no fix for this. It affects all Escapes 2013-2019. Ford did a very limited recall restricted to just the 1.6L engines but the issue affects all engines. My escape is at the dealership now and has confirmed that my engine has this issue. I called Ford to ask what they were going to do to correct this issue. They acknowledged that there is a problem and that they know this is their issue but at this time will not do anything to help me. If I continue to drive my car it could catch on fire. I can not afford to replace the engine as it is $7500.

The contact owned a 2017 Ford Escape. The contact stated that while starting the vehicle, the instrument panel began flickering. The contact stated while driving 40 MPH, the flickering ceased. The contact stated that shortly after the flickering stopped, the steering wheel became firm, and was unresponsive causing the vehicle to collide with a telephone pole. There were no injuries sustained. The contact stated that the air bags deployed as designed. A Police report was filed. The vehicle was towed to an independent mechanic where it was diagnosed and deemed a total loss. The manufacturer was notified of the failure. The failure mileage was approximately 46,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle failed to accelerate as intended. After which, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a misfire in cylinder #2, and informed the contact that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who determined that coolant intrusion had damaged the engine, requiring that the engine be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 19-2346. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 44,000.

Without warning, while driving on the freeway, my car lost power due to an engine fault. The car went into limp mode and I made my way off the freeway and into a parking lot, where I contacted a tow company. My safety, and the safety of those around me, was compromised due to the sudden loss of power during rush hour traffic. Upon review by a local shop, it was determfined that the engine failed due to coolant intrusion, a problem known to, and acknowledged by, Ford Motor Company. This was documented in Ford publication Customer Satisfaction Program 21N12. There were absolutely no warnings or messages, nor were there any smells or sounds to indicate impending failure.

My Ford Escape 2 liter ecoboost engine failed and had to be replaced per a Ford Technical Service Bulletin and was replaced by an Authorized Ford Dealership. Engine was liable to fail at any time and a failure could have caused a serious road incident putting my safety and the safety of others at risk. There was no prior warning of the problem until the failure occurred. There were no messages from Ford. FORD SHOULD RECALL THIS ENGINE A scanned copy of the dealer repair invoice is attached.

Antifreeze is leaking into the small block, causing a fire in the engine. This was a known issue on the other Ford Fusions and other year Escapes. Upon viewing other users on reddit, this is a major issue.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact discovered that there was white smoke coming from the exhaust. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the flex plate and transmission clip needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was towed to another independent mechanic where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

It seems like this is a common occurrence especially with this particular vehicle. The low beam LED headlight bulbs keep on breaking resulting in no headlights. These bulbs are expensive and it is such a headache replacing them so often. This should not be the case, but it is.

The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.

I got an email about the tires not performing as they should with there being a recall issued for this. My tires are all cracked and don’t work as should in snow and bad rainfall

As my vehicle was being operated, it began to shake and shudder while stopped in traffic. Each time the vehicle was stopped in gear, the entire vehicle would shake horribly. On Thursday January 11th, 2024 the vehicle was taken to the Grieco Ford dealership where I purchased said vehicle as new. Vehicle currently has 70,292 miles and is up to date on its maintenance. Upon inspection, the service advisor indicated the technician found all motor mounts broken, as well as a broken flywheel flex plate. Doing due diligence, I discovered that the motor in my vehicle is the same motor which has an active recall in three other Ford models. The Ford Fusion, Ford Edge and MKZ models. The same damage to my vehicle is commensurate with their recalls. I believe the motor in my vehicle, a Ford Ecoboost 2.0L is the same in a long line of faulty motors and should be added to the line of recalled motors. The damage to my vehicle is one which should be added to the line of recalled motors, and the cost of repair should be reimbursed and covered by the Ford Motor Company and its subsidiaries. Today, January 16th, 2024 at 0934hrs, I received a phone call from the dealership advising me that the torque converter is also faulty, as the vehicle's motor is still shaking after replacing all the motor mounts.

The exhaust for the engine is leaking into the coolant, the engine's head gasket is failing. There is a risk of engine fire. It is a known design flaw in regard to the 2.0L engine. The recall has not been expanded to Ford. The solution is engine replacement with a Long Block design. Which is saddling consumers with an $8,000 repair bill for Ford not owning up to its design flaw. Consumers should not be saddled with repair bills that are a direct result of poor design on the part of the manufacturer. Much less be worried that an engine may catch fire as a result of said poor design.

The coolant is leaking into the engine. I understand Ford is aware of this issue but refuse to fix it, Customers have to pay out of their pockets for a new engine after the engine blew from the coolant leak. My issue is the coolant is leaking into the engine and Bill Currie Ford is telling me the coolant is not leaking into the engine even though the car has no leaks. Bill currie ford was not able to tell my where all the coolant went(what mechanic can't tell you where coolant went?). I will upload pictures. Bill Currie filled the coolant pass the max on [XXX] and by the 1st week in Mar 24 the coolant was all gone. Took it back to bill currie on [XXX] just for them to say the same thing as they said the 1st time. At this point I will have to find a non ford mechanic to look at the car and to see if I can get the engine replaced before it blows. I am terrified of driving my car long distance for the fear that my engine my go out at anytime. When I crank the car white smoke comes out of the exhaust so I know the coolant is leaking into the engine. Whatever tests Bill Currie Ford is running on these vehicles are not sufficient and could lead to accident which could lead to lives being lost. They refused to take the engine apart and stated that looked between the cylinders. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a problem with my coolant leaking in the engine of my 2017 Ford Escape SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. I am also having problems with my transmission. VIN NUMBER [XXX] Bulletin [XXX] · Number: TSB [XXX] · Date: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated while driving at 60-65 MPH that while veering right coming off an exit ramp and driving approximately 60-65 MPH, and then coming to a stop at a stop sign; the accelerator pedal was depressed; however, the vehicle failed to respond as needed. There were no warning lights illuminated. The vehicle was towed to the dealer where it was determined that the transmission had failed. The contact was informed that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no recall associated with the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The approximate failure mileage was 113,000.

While driving 40-45 mph the engine randomly shut off. I was able to pull over place into park and restart. The vehicle started normally and I continued to and from work with no issue. I drove to Ford dealership and they cannot duplicate problem.

There was a customer satisfaction program that was issued for the motor. 21N12 certain 2017-2019 model year Fusion and escape vehicles equipped with a 1.5L gtdi engine - short block replacement after coolant intrusion Ref: Customer satisfaction program 19B37 - Supplement #4 Ref: Technical service bulletin (TBS) 22-2134 WHY IS THERE AN EXPIRATION DATE FOR THIS WHEN, CLEARLY, THERE ARE STILL CARS OUT THERE WITH THE MOTOR IN THEM AND THEY HAVENT BEEN REPLACED. MY CAR BEING ONE OF THEM I BOUGHT THE 2017 FORD ESCAPE IN AUGUST OF 2023. I ONLY DROVE IT FOR ONLY 5000 MILES BEFORE THE MOTOR THREW A CODE THAT MATCHED THE SAME CODES THAT ARE LISTED ON THE “REASON FOR PROVIDING A NO COST ONE TIME REPAIR”

Coolant leaking in engine. Thick white smoke coming from tail pipe

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle jerked and hesitated as if the engine was misfiring. The check engine warning light was illuminated. The contact related the failure to Customer Satisfaction Program NHTSA ID Number: 10213732 (Engine and Engine Cooling) however after checking on Manufacturer’s website, the contact learned that the VIN was not included. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into a cylinder and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.

Vehicle indicated on the on board information screen that the engine has misfire and service engine soon. Inspected and noticed coolant lower than normal and engine would idle different. Took to dealer for check engine light. Inspected by certified technician and was told the coolant was "washing the cylinder walls of cylinder 2 and dripping into cylinder 3 causing misfire and coolant to enter the combustion chambers and exhaust system ". Fords only fix to this was a complete engine replace. Quoted $8500 to replace. Was told by service writer that Ford has known about this problem on numerous models and passes the repair bill to the Customer with no help. This vehicle transport my 3 children and wife daily. After further review this could cause the engine to over heat cause the oil to become a the cooling solution until it the vehicle will stall and could bust in flames. One engine code indicated that the Evap system has malfunction and could not release the gas vapors from fuel tank. Which will cause the tank to explode with no warning. I bought this vehicle brand new and had services done when needed. 122k miles on a 6 year old vehicle and needing to replace a engine is not suppose to happen especially with a manufacturer that claim they are the leading manufacturer for the most sold and safest vehicles in America.

I took my Escape to the Dealership for routine oil change and tire rotation. (almost 43000 miles). I received a call from Dealership that I had "swollen lug nuts" and to rotate my tires these needed to be changed. I had never heard of such a thing. My Significant Other had not either and he spoke to the Dealership Representative who said that this was true and that in order to rotate tires the lug nuts required changing. The Representative said they had them in stock and the cost would be around $180.00. We decided to investigate further and deferred the change at that time. After discussing with another repair shop and reading about other issues with Ford vehicle, dodge, and a few Toyota we ascertained this was an issue. I took my Escape to the other Repair shop and had the lug nuts changed for $110.00. It appears to me that this has been an issue previously and class action suit was filed and dismissed. This appears to be a problem that can lead to bigger problems if not corrected. ie swollen lug nut car has flat tire, tire cannot be changed due to special equipment required to change flat, all resulting in car being towed to appropriate dealership for change out of lug nuts. I bought a Ford product promoted as being a Quality product. How can this be if the lug nuts do not withstand 43000 miles and the vehicle being in a garage at all times when not in use, then develops this problem. I see potential for major safety issues if this is not corrected by potential injury to the driver of a vehicle with this issue and to the vehicle if a flat should occur and unable to change flat tire. Please review and advise . Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle and shifting into drive(D), the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block. Additionally, the contact was advised that coolant had also intruded into the transmission. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinder (Engine and Engine Cooling; Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 100,000.

The contact's daughter owns a 2017 Ford Escape. The contact stated while her daughter was driving at various speeds, the check engine warning light illuminated intermittently. The vehicle was taken to both an independent mechanic and the local dealer; however, the failure could not be duplicated. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the engine would shake. The contact scanned the vehicle and diagnosed that cylinders #2, #3, and #4 were misfiring and there was a coolant leak. Additionally, the vehicle started to stall on a few occasions. The vehicle was taken to a local dealer where it was diagnosed that there was a leak in the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 119,887.

Transmission went out at about 70,000 miles. There was ZERO warning or notification with a warning light. I thought my car needed new tires as it was slow to start after stopping at a stop light. It also slipped gears. I did not know that this was the "warning" signs of a transmission going out until after I researched transmission issues w/ the FORD ESCAPE. It was a dangerous situation as it was stalled in the middle of an intersection.

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light was illuminated. Additionally, the contact stated that while driving at various speeds, the vehicle was driving rough and failed to accelerate as intended while depressing the accelerator pedal. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion in the cylinder number one. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 53,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 56,767.

The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds downhill, the vehicle jerked, hesitated to accelerate, and stalled. The contact stated that the failure recurred while driving uphill, and the vehicle stalled; however, the vehicle was still running. The contact stated that upon depressing the accelerator pedal, the vehicle failed to respond as needed. The vehicle was restarted but the failure recurred. The contact stated that on another occasion while driving at an undisclosed speed, the vehicle jerked, and the check engine warning light illuminated. The check engine warning light illuminated for several days, and the failure recurred while driving at approximately 65 MPH. The failure occurred on several occasions. The vehicle was taken to an independent mechanic and was diagnosed with a fuel line failure. The vehicle was not repaired. The vehicle was then taken to another independent mechanic where it was diagnosed with unknown failures and recommended that the vehicle be taken to the dealer due to the failure being related to a possible recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The problem first started out 4 days after I bought it from Graff Jeep in Rockford, MI at 150,000 miles. The engine light came on. I took back to the dealership and they told me it was the turbo and it would cost me $3000 to replace, but they don’t repair Fords, so I would have to call a mechanic. I drove it home and the engine light went off. It was off for months and then it came on again. So I took it to an Autozone and had them run codes on it. This problem has been consistent since I bought it. Light comes on then goes off for 2 weeks-1 months. Every time I brought it to have the codes ran it came up as something different. Turbo, intercooler, spark plugs. The car runs relatively fine. But I am now noticing white smoke coming from the exhaust pipes when I turn it on which means coolant intrusion somewhere in the engine block. I’ve only put 50,000 miles on this car. I’ve owed it for under 3 years and am now worried as a young [XXX] who has this car on payments for the next 3 1/2 years that it’s going to quit on me. I don’t have sort of resources to pay for a new engine. So a recall is a must. Enough people have had to pay $14k. Ford needs to own up and pay their dues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to shake and shut off. Additionally, while driving 70 MPH, the vehicle was shaking abnormally. The vehicle was taken to an auto body shop, and the contact was informed that the spark plugs needed to be replaced. The vehicle was repaired. The vehicle was taken to another auto body shop, and an oil change was performed, and the contact was informed that the failure was due to the engine, and the contact was referred to the dealer for assistance. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the bottom of the engine needed to be replaced. The contact was also informed that the vehicle should not be driven to prevent a catastrophic engine failure. The mechanic informed the contact that there was no coolant in the coolant reservoir nor the engine. The manufacturer was contacted, and informed the contact that there was no warranty coverage for the vehicle. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 83,000. The VIN was not available.

98 thousand miles Vin [XXX] I am the owner The car is being worked on at the Red engine company in Olney Maryland. The engine is in the state of repair For 2 weeks. I bought the car at white Marsh Ford dealership 4 yrs ago. Had extended Warranty, which has expired. I called ford 3 weeks ago about a engine procedure, not recall on this vehicle and they said the replacement was only for engines specifically made at a specific plant. My Vin number was not covered. I had to do something, so I contacted an engine specialist company to suggest a solution. I am retired, [XXX] and can not afford to purchase another car. I paid 17 thousand for this car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The **engine system** failed due to **coolant intrusion into cylinder 2**, causing engine misfires and loss of power. This condition is consistent with known EcoBoost engine defects in this model year. The vehicle is available for inspection upon request. This failure created a **safety risk** due to potential **loss of power or stalling while driving**, increasing the risk of a crash. An additional issue exists with the **electrical system**, specifically the **driver’s door control panel circuit**, which intermittently malfunctions and affects vehicle operation. The engine issue has been **confirmed by diagnostic trouble codes indicating a cylinder 2 misfire**. Dealer confirmation: **UNKNOWN**. The vehicle has not been inspected by the manufacturer, police, or insurance representatives. Prior to failure, the vehicle displayed a **check engine light**, rough idle, and misfiring. Electrical issues occurred intermittently. Exact onset date is **UNKNOWN**.

The contact owns a 2017 Ford Escape. The contact stated that after refueling the vehicle, the vehicle was difficult to start while still at the pump. The contact stated while driving at various times, there was fumes coming from the vehicle with the check engine warning light illuminated. The contact took the vehicle to a local mechanic and was informed that the failure was due to the vehicle not having a gas cap. The vehicle was not repaired. At the suggestion of the mechanic, the contact attempted to use different grades of gasoline however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000.

Engine Coolant is leaking into Cylinder #3 causing significant miss firing of said cylinder. The car is consuming gallons of coolant, which contaminates the gas and oil in the engine…which renders the car unsafe to operate. This is a long standing problem for the open head design and has caused fires. Check engine light, and low coolant warnings are evident.

Coolant leaking into cylinder, causing white vapor to come out of the exhaust. Keep needing to fill the coolant reservoir.